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2 Helpful Votes
Sail Date: September 2018
Been on few cruises in the last few years but would not go back on discovery 2. Corfu airport very small and massive que on way home. Some people were having to que outside as there flight was delayed. Upgraded to a balcony room ... Read More
Been on few cruises in the last few years but would not go back on discovery 2. Corfu airport very small and massive que on way home. Some people were having to que outside as there flight was delayed. Upgraded to a balcony room on 6th floor which was lovely. Staff nice. Did three excursions. Two were on the electric bikes which were great. George and Sophie were great guides. Would highly recommend this. Did an excursion in Venice think it was called secret escape? It was awful not at all like it’s advertised. Would not recommend. Hot tubs were not hot and a few times only one worked. Service in restaurants and bars were very slow and it appeared the staff were not experienced. Never enough staff on. Entertainment was poor apart from opera singer Benjamin. Was really disappointed after spending a lot of money on this cruise.Would rather go on an older ship where you are looked after better. Read Less
8 Helpful Votes
Sail Date: June 2018
Our travel agent Thomas Cook recomended this cruise ship. The told us so many things which were actually untrue. We paid for a deluxe Grande suite with a concierge and although the suite was nice the rest was a complete disappointment. ... Read More
Our travel agent Thomas Cook recomended this cruise ship. The told us so many things which were actually untrue. We paid for a deluxe Grande suite with a concierge and although the suite was nice the rest was a complete disappointment. When we embarked, there was no one to welcome us on board. We had to ask where to go as new passengers and this was unclear. Eventually we found reception and that was not a great experience. The food in the 47 degree restaurant was so bad we sent it back twice and then decided to eat in the self service restaurant. This was also a hit or a miss. The late night snacks in the inside pool area were great and perfect for a midnight supper. All the staff were great apart from some reception staff. Mareja was always helpful. At the bar on the 9th deck, where smoking is permitted, some of the girl waitresses were dreadful. One told me I couldn't have my drink in a tall glass when I had been having it all day. However, mark, Denni and Romel were wonderful. The live entertainment was good and the comedian was particularly good. The Shows at night started to blend into each other. The first stop was Santorini. Beautiful but very busy as several ships had docked for the day. A good pair of comfortable shoes are required. Overall, captain Chris tried to do a good job but if the food isn't great and apologies for this are only given to people in superior accommodation then his head of restaurants, Antonio needs to review not only his staff but his protocols. I was made aware that their were two deaths on the ship and the pianist was put off the ship for assaulting another entertainment staff member. I rarely saw security, perhaps they need to be more aware of the amount of alcohol being sold. The highlight was visiting Rhodes. A beautiful place and lots to see and buy. Read Less
2 Helpful Votes
Sail Date: June 2018
Great entertainment, The ship is falling apart.our cabin smelled fusty and the bolts from our cabin door we found on the floor, windows not cleaned internally despite us asking, we was charged for things from mini bar that was never ... Read More
Great entertainment, The ship is falling apart.our cabin smelled fusty and the bolts from our cabin door we found on the floor, windows not cleaned internally despite us asking, we was charged for things from mini bar that was never there(coca cola) the chocolate out of date, All stairways on board are extremely smelly a horrid dusty smell When on deck 1 embarking or disembarking smell of sewage is over powering and you have to hold your breathe as much as possible and get through as quick as possible When calling lift mid ships deck 4 my fingers disappeared into the wall when I pressed the button. As I tried to pull my hand back the switch trapped my fingers injuring them, I reported it and was just told maintenance would be informed I was not asked how I was or to fill my n an accident report, despite reporting this twice on board and twice since home have received no response what so ever from Tui Ship needs complete over Hall painting over cracks and rust is not sufficient The entertainment and food also activities is a good standard what a shame they let their selves down with a reactive approach to maintenance intstead of a proactive approach Also a health and safety together with a reporting of accidents and a monitoring system put it place Prevention is always better than a cure or as in my case they ignored my report of the incident twice on board and 3 emails since arriving home to this day I have not had any reply from either Tui or Marella The foreign staff on board we found very friendly the uniformed European staff we found to be less so mostly ignoring the passengers Read Less
8 Helpful Votes
Sail Date: May 2018
My wife and I were on the first sailing of the Discovery 2, in 2017, when it was under the TUI flag has anything changed in a year? – Please read on. We booked for two weeks taking the Aegean Shores and Adriatic Explorer Cruises We ... Read More
My wife and I were on the first sailing of the Discovery 2, in 2017, when it was under the TUI flag has anything changed in a year? – Please read on. We booked for two weeks taking the Aegean Shores and Adriatic Explorer Cruises We decided to upgrade our cabin to deck 7 “inside plus” but hadn’t realised the affect that no natural light would have and definitely would not recommend this so-called upgrade. The food was good albeit repetitious in both the 47 Degrees and Gallery 47 Restaurants however both restaurants served a very good Merlot which was part of the all-inclusive package. In order to get to the evening entertainment a few times we had dinner in the Island buffet restaurant which offered a good range of well cooked dishes. The Islands restaurant is buffet service only. At breakfast and lunch times it is very overcrowded with people wandering around attempting to find somewhere to sit. At dinner time it is much less busy. Draught wine and beer is available at lunch and dinner times. The beer is good John Smiths bitter and Foster’s lager the wine is best left alone. On deck 9 there is the Snack Shack offering excellent fish and chips at lunch time and other items throughout the day. The all-inclusive package has degraded since our first trip. Bombay Sapphire Gin is now a supplement as are a number of the cocktails and I cannot understand why you have to pay for the bottle of temperate bottled water in the cabin. Most of the shows in the Broadway Show Lounge we had seen before with the exception of a very good comedian and a dance show that was choreographed by Anton Du Beke. In the evening entertainment in the Atrium area is very poor. There is either a singer – guitarist, with a limited repertoire who seems to suffer with laryngitis and what his voice lacks in quality is compensated for in terms of volume. Then there is the saxophonist loud, boring and if I hear Baker Street again I will not be responsible for my actions. And finally, a singer with a selection of songs from Oklahoma – simply awful. There is nowhere on Discovery 2 where, in the evening, you can sit and talk quietly without having you ears blown away – if there is we never found it. I did hear a fellow passenger raise this issue at reception however I never heard the reply. If I haven’t raised enough negative points here is the best one. As previously mentioned we were on the Discovery 2 first sailing so by coincidence we were on Discovery 2 for its first birthday. There was a birthday party around the pool with a cake and drinks the large video screen showed a continuous video of the ship being refitted. At the time we were moored in Venice where we had been for the day. The video screen then showed a singer who was on stage and she was singing “Time to say Goodbye” when the screen flickered and eventually went blank. At this time we were heading up the Grand Canal to the sea. We had been travelling for less than 30 minutes when the ship came to a stop. We were subsequently told that there had been a breakdown of the “propulsion system” and that we were going to be towed back to the berth we had just left. As a consequence we were berthed overnight in Venice whereas we should have been on our way to Split a town my wife and I had never visited and was one reason we booked this cruise. Therefore once the ship was repaired we spent yet another day at sea and the next port was Dubrovnik. As compensation for an extra day at sea and missing our visit to Split we were given a £25 credit each to our cabin bill which we consider to be a despicable gesture on the part of Marella. One positive note on which to finish. We were invited to a reception for previous cruise travellers, something Thomson or Tui had never bothered with before and hopefully is an indication that Marella feel that they should acknowledge customer loyalty. Read Less
1 Helpful Vote
Sail Date: September 2017
We have been on 2 Thomson cruises in the last couple of years, Island escape and discovery, both cruises were perfect, great food, great service and friendly atmosphere, so this year we decided to do the Aegean meze on the dream expecting ... Read More
We have been on 2 Thomson cruises in the last couple of years, Island escape and discovery, both cruises were perfect, great food, great service and friendly atmosphere, so this year we decided to do the Aegean meze on the dream expecting the same level of service and good quality of food, We were disappointed on both fronts. We arrived fairly late on the first day so only had one option for eating, Sirens buffet restaurant, our first impressions were not good, the seats were dirty, more like a works canteen than a restaurant, the ship is small and as expected the restaurants are also small with little room in sirens for a wide selection of food as such there was not much to choose from, the food in the serving area's looks unappetizing is tepid and flavourless, We never saw any galley staff check the temperature of the food, we doubted the food would pass any food hygiene audits. We did not eat in Sirens again, The other buffet restaurant on a lower deck was cleaner but the food was the same bland and tepid food, we preferred to eat in when we went ashore, as a consequence we were always hungry. The Bar service was terrible, we had a choice of waiting 20 minutes or more at the bar or wait longer for a passing waiter, the times we managed to order from a waiter they often got the orders wrong or failed to deliver at all, at one stage I ordered a drink from a waiter and then went to get a drink from a neighbouring bar where the queues were a little smaller when the waiter had not returned after half an hour, to find when I returned my wife had got a drink, not the drink she ordered from the waitress but mine failed to materialize. Another time the waiter forgot what we had ordered and had to return to ask again, he had only taken 2 steps before forgetting again. Having said that, the staff were friendly and seemed to be happy with a good sense of team work amongst the staff and crew. The entertainments teams were professional and worked hard to ensure the passengers had a good time. The showteam were good with some decent shows, but not as good as we had seen on past cruises. The cabin was clean and spacious and the cabin crew worked long hours and did there best to make us comfortable, nothing was too much trouble and they were always smiling. This cruise has really put us off Thomson/Marella/TUI, we are looking to book with another cruise line for next year. Our complaints to thomson have not been met with a good response so I have to give customer service a big thumbs down. Our fellow passengers were mostly friendly, we met some great people on board which did go a long way to making our holiday better. Read Less
6 Helpful Votes
Sail Date: September 2017
The ship is mid range in size and looks old. I found the ship to be quite stable and had little roll when sailing. The ship is easy to navigate and there are plenty of lifts. The staff are very good and work very hard. Food is very ... Read More
The ship is mid range in size and looks old. I found the ship to be quite stable and had little roll when sailing. The ship is easy to navigate and there are plenty of lifts. The staff are very good and work very hard. Food is very average at best and there was a severe lack of fresh fruit and seafood. The only fresh fruit was melon. At the back of the cold counter were rows of apples and oranges that you had to stretch across and get, however, they were not fresh. I only saw 3 bananas the whole cruise. I saw no berries. There was a poor selection of foods for the evening meal. We tried the hot stone restaurant once which is £17.50 each I think but I was not impressed. Our cabin was an inside cabin on deck 5 (5001). This was the very first starboard cabin and was the noisiest I have experienced. There was a constant banging all day and night and we had drilling noises at 2am. Every port we entered was about 6 to 7am and the ropes/anchor were lowered which was noisy for about 30 minutes. There was no let up and we visited a port most days. When we complained we were advised that there were no other cabins available but if one became available they could move us! A member of staff came to our cabin and witnessed the banging himself one afternoon. The gym is OK but like the ship the equipment is old. Entertainment is quite good and the resident band are very good and versatile. The stage performances were good. The itinerary was good and we visited lovely places but I wish the ship has been better. Read Less
1 Helpful Vote
Sail Date: August 2017
This was our third cruise with thomson, and probably our last. We arrived late due to a late flight to corfu, we were tired and hungry so decided to go to the only restaurant that was open at the time, Sirens, we found the buffet style ... Read More
This was our third cruise with thomson, and probably our last. We arrived late due to a late flight to corfu, we were tired and hungry so decided to go to the only restaurant that was open at the time, Sirens, we found the buffet style restaurant quite small, the food choice was not as good as we had become accustomed to on cruises, the seats were very dirty and stained, my wife refused to sit down on some seats because of they were that bad, looking under the table we found bits of food that had fallen off the tables and not cleaned properly. The food was tepid and not hot enough to inhibit bacteria growth. We thought the food issue was probably due to us being late in the restaurant, however, we soon found out it did not matter when we ate, the food was a poor standard in both of the buffet restaurants at all times, the food was so poor we hardly ate on board the ship, after complaining we were told, everyone else is happy so it cant be that bad, this seemed to be the stock answer even when we complained to thomson on our return, customer service seems to be a dirty word here. The swimming pool was dirty and always covered in scum. There did seem to be plenty of sunbeds and we never had trouble finding a bed each even on sea day. The bars were busy and did seem to be understaffed, there were a few times when we ordered drinks from the waiters when we either did not get our drinks or got he wrong drinks delivered, if we went to the bar we had to wait in long queues but the bar staff and waiters were friendly and happy. The entertainment was good, not fantastic, the show team did a good job with the shows and the entertainers did a good job of entertaining us. Our cabin was a good size and clean and our cabin steward was always helpful. We paid for one excursion to the corinth canal, we did not think this was worth the money we paid and could have probably been better off making our own way to the site. Our favourite trip was one we did on our own to Olympia, this cost us 10 euro on the bus and 12 euro each to get into the ancient olympic site. The issue with the food and the bar sevice really let this ship down and the fact that the complaints were met with quite a terse response from thomson and no real appology we will not be booking with Thomson or TUI again. Read Less
8 Helpful Votes
Sail Date: July 2016
Recently returned from this cruise on August the 5th Cruised around the adriatic and agean seas Pleasant ship , clean and tidy although a little dated in places The waiting staff and bar staff were excellent Very efficient ... Read More
Recently returned from this cruise on August the 5th Cruised around the adriatic and agean seas Pleasant ship , clean and tidy although a little dated in places The waiting staff and bar staff were excellent Very efficient service in all departments and always with a smile On the downside the holiday was spoiled by the activities around the pool on deck 11 Given the size of the ship the pool was far too small There was absolutely no supervision around the pool by any staff members Youngsters were causing absolute mayhem Diving and bombing in the pool, splashing everyone adjacent to the pool and flooding the deck area on which I unfortunately slipped knocking myself out Also sun beds being reserved and on occasions we noted not being used until after 2 in the afternoon And I'm not talking one or two but whole rows of beds Having sent an email to thomson on our return true to form up to date I have not received a reply Read Less
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