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17 Marella Cruises Greece Cruise Reviews

We went around the eastern med. The ship was ok all staff were good , friendly and worked very hard. Food was good but always busy in the island restaurant in mornings and at linsh time. Snack shack food was good at lunch you could get ... Read More
We went around the eastern med. The ship was ok all staff were good , friendly and worked very hard. Food was good but always busy in the island restaurant in mornings and at linsh time. Snack shack food was good at lunch you could get small portions of fish & chips or chicken & chips Ect. Gallery 47 restaurant was ok and we only had to wait about 10 to 15 mins to be seated you get a buzzer so you can go and have a drink while you are waiting. Bar staff were good in live bar and around the pool also when watching the shows always asking if you need anymore drinks. We paid to upgrade to a delux cabin with a balcony on seventh deck which was very nice the only down side which spoiled our holiday was that this cabin has a VERY VERY Bad vibration through out the cabin from the balcony to the front door this happened every time the engines were running day and although the night the bed was shaking we later found out that cabin 7088 has the same problem. We also had a problem with the airconditioning it was freezing cold and although we turned it right on to the warmest setting it was still freezing we reported it but nothing changed we were told you could not turn it off, Our cabin steward Lino and his team were very good nothing was to much trouble for him Thank you LINO. BE WARNED DONOT BOOK CABIN 7090 OR 7088 Read Less
Sail Date September 2018
Aegean Shores – TUI Marella Discovery 2 (7 day cruise) This was our second TUI cruise and overall it was enjoyable and due to the ports of call. Booking I booked through the TUI offices in West Lothian and spoke to a lady ... Read More
Aegean Shores – TUI Marella Discovery 2 (7 day cruise) This was our second TUI cruise and overall it was enjoyable and due to the ports of call. Booking I booked through the TUI offices in West Lothian and spoke to a lady called Lynne. She was absolutely fabulous and I can’t thank her enough for her time and assistance. Flights and Transfers The flights were on time and the in-flight service was excellent. My only issue is that once checked in we then had to collect our cases on arrival and haul them to coaches. Previously, once we’d checked in, the next time we saw our cases was outside our cabin door. Cabin Our cabin was spacious and I only have praise for housekeeping staff, Irinya who serviced our cabin on a daily basis and was excellent. Food We ate almost exclusively in the 47° restaurant for breakfast, dinner and the occasional lunch. The waiter service was friendly and efficient. Sometimes we had to wait for a table but never longer than 20 minutes. The food was varied and of good quality. Unfortunately the food elsewhere on board was not so good. Snack Shack – This busy pool side food area serves chips, battered fish and chicken wings, all day EVERY DAY! This became very monotonous which was frustrating and disappointing. Also the sandwiches were wrapped in a paper bag and had minimum fillings of very poor quality. The salads came in a flimsy cardboard container that fell apart once you picked it up and the salad was 80% lettuce. The Glass House – Only visited this once and that was enough. Very poor selection of food available which was hidden behind glass counters, very poor quality and variety. The Islands – Busy self-service restaurant, only visited this for afternoon tea. Again very disappointed in the quality and variety of food offered here. Sandwiches made with thick sliced bread and minimum fillings. Selection of cakes (if you could call them cakes) was of very poor quality and the only hot choice on EVERY DAY was sausage roll! With the exception of the 47° restaurant the food on offer was of poor quality and cheap! Drinks It is an all-inclusive package so most drinks are included in the price. My only issues with this are: * Unless you pay an extra £50 bottled water is chargeable * When ordering drinks if you don’t specify the brand name of the alcohol you want you get served the cheap rubbish! * The bar staff were very thin on the ground and on occasions you had to wait some considerable time to get served. And the bar staff had trouble keeping a check of who was next to being served and on occasions just wandered off. * The cocktails were very disappointing, the bar staff simply threw them together so each time you had one they tasted different. Also the glasses were never decorated or accompanied with fruit that you would expect to be part of the cocktail experience – again very disappointing. Entertainment This was the most disappointing aspect of the cruise, with the exception of the Broadway Show Lounge. Elsewhere on the ship the entertainment was shabby, boring and a holiday camp could have provided a better standard. There were 3 grand pianos on board, one in the 47° restaurant, the Atrium and the Live Room. The only piano played was in the Live Room. So no background pianist during dinner or in the Atrium, despite the fact a pianist was on board. In fact on one occasion two of the entertainment staff were holding an evening dance class in the Atrium bar and the music came from a laptop placed ON TOP of the piano! It seems more common that the Atrium is used for entertainment when a pianist playing music or taking requests would have been more than sufficient and relaxing. On the last night the entertainment staff gave a farewell musical event in the Atrium bar, they were all casually dressed, un co-ordinated and singing to a backing track which was very amateurish, uninspiring and cheesy. The opera singer was superb but singing Time to Say Goodbye on the last night was a cringe-fest. On the day of departure many of us had late flights but had to vacate our cabins by 08.30. As a result passengers were sat in the Atrium and other bars killing time and milling around. During the whole day no entertainment was provided and the shops were shut. Passengers sat around as if they were in an airport departure lounge or doctors surgery, very disappointing. Clearly an example of key staff assigned other duties and a possible reflection of how understaffed the ship was. Excursions The excursions were more expensive than our last cruise and we only booked two as a result. The Athens excursion cost £65pp. We set off about 9am and were back on the ship by 1pm. During this time we spent just over an hour at the Acropolis, the rest of the time was spent on the bus with places of interest pointed out to us as we drove past. This was by no means value for money and I certainly would not recommend this excursion to anyone. Although our guide was excellent and well informed and her capabilities not a result if any input from Marella. The bicycle ride in Crete cost £36pp. On our last cruise we took a bicycle excursion in Ibiza which we thoroughly enjoyed. They are not cheap but as we enjoyed the bike ride we booked again in Crete expecting similar. I have to say that the staff in charge of the bike excursion were fantastic (Sophie & George) and I have no complaints about them, however I do feel disappointed with the excursion. My complaint centres the duration and time spent actually cycling. Within 20 minutes of starting we had a 45 minute stop in Heraklion, which was fine. We then cycled for approx. 30-40 mins to some obscure beach and spent about 11/2 hours there. We then headed back to the ship and arrived approx. 2pm. All in all very disappointing due to short duration and minimum time actually cycling! Summary Aspects of the cruise were enjoyable and met our expectations but it was crystal clear that TUI were trying to cut costs wherever possible, particularly the standard and quality of food offered, the entertainment and the number of staff. It’s tempting to say that it was a floating holiday camp when, with a little creative thought and small expense, it could be so much more than it was. It has certainly made us think twice about booking again with TUI. Read Less
Sail Date September 2018
We chose this cruise because our daughter and husband with the grand children had already booked and asked if we would come along. We would normally go outside school holidays. We generally enjoyed the holiday. All the staff in all ... Read More
We chose this cruise because our daughter and husband with the grand children had already booked and asked if we would come along. We would normally go outside school holidays. We generally enjoyed the holiday. All the staff in all departments were great and the guests easy to mix with. Food was good even though the breakfasts became a bit boring. Snack shack was excellent, especially the fish and chips. Small potions but it was a snack. The entertainment was okay. Guest entertainers were very good, but the theatre troupe were not the best singers. Bit tinny. Being All Inclusive concerned me initially, but nobody appeared drunk and everyone was friendly. Mind, the drinks did seem weak. Cocktails, weak or not, were excellent. Talking to other people on the cruise we found most had only ever sailed with Tui (Thomson) so they had no idea of the quality from other cruise companies. This was a back to back 2 x 7-day cruise. Never again. Change over day was awful. Many facilities closed, or times changed. Empty bars with no staff to serve you and on the evening of changeover no service at all until the Muster had been performed for the new guests. I complained at reception stating Princess Cruises would never do this. Only to be answered with, 'yes we are not as good as Princess'. We were informed of a captain’s 'party' for Tui past customers. They let us attend after I pointed out we were on a back to back cruise therefore the first week was a past cruise. Normally when you get on a cruise ship you expect a wow factor. Not the case with Discovery 2. The refurbishment, 18 months earlier, was, in my opinion cheap. Done at a price. I was in the building trade as a designer for 40 years. The LED colour change in the atrium was badly installed. The general lighting was fluorescent. Everyone uses LED now which tells me the refurb was done cheaply. But then again it is an old ship. We have been with Cunard, P & O, Carnival, Princess and Fred. All were higher quality than this. Only Fred had a worse room. Princess, Cunard and Carnival are not exclusive to Brits and therefore other nationalities demand higher standards. Other reviewers have said this was a cheap holiday. I don’t think £2700 each is cheap even in August. We have sailed with Princess for less, including all our drinks and excursions. The room was okay but looked 'tired'. No fridge? We have not been on any other cruise without a fridge. One great touch was the USB sockets for charging devices. Bedding was old, towels threadbare. No toiletries other than shower gel. Only plus was tea and coffee facilities. Ceiling tile hanging out of ceiling. Not fitted properly. An extra bed, if needed, pops out of the ceiling? Awful. Corridors to the rooms were drab. Read Less
Sail Date August 2018
We chose this cruise because we had been on the Dream twice before and we were quite happy with it so we thought it a good prospect to go with the Dream again. Two people in our party of four needed assistance with walking any distance ... Read More
We chose this cruise because we had been on the Dream twice before and we were quite happy with it so we thought it a good prospect to go with the Dream again. Two people in our party of four needed assistance with walking any distance or standing for long periods especially through airport security or standing in queues. My wife (rods and screws in her back) and the other person in our party with a disability (Parkinsons) requested well in advance when the holiday was booked that some assistance would be needed at the airport for reasons mentioned. I won't go into details but in Aberdeen going out and in Corfu on arrival the assistance was not there with both people abandoned at the airport. On arrival back in Aberdeen we waited one hour at the carousel to collect our luggage. There were good points and not so good points about the trip as far as the cruise was concerned. Our cabin was on deck 5. We had booked a cabin with a window. It looked like areas of the cabin had not been dusted for weeks. The shower leaked at the spray head where the washer had perished and a poor attempt had been made with plumber's tape to fix it. The main shower head didn't spray properly and water went everywhere. I gave up and just strip washed instead. However our cabin steward was very friendly and helpful and tidied the room twice daily apart from the dust. Dirty towels were replaced every day with clean towels. There was dust in many areas of the ship which was not there on previous cruises. I only once saw a crewman with a spray and a duster whereas previously the ship was continually cleaned. The entertainment each evening was a bit of a let down since some of the male singers couldn't pitch their notes or keep their keys. The female singers and dancers were excellent but this only made the males appear to be tone deaf. On a happier note the four of us dined morning and evening in the Orion restaurant where the food was freshly cooked and served with great enthusiasm by the waiters. There was plenty of coffee or tea and cold water at any time of the day. My wife and I went on two excursions and the prices had gone up a bit from last year. However the excursions were very interesting and informative with excellent tour guides who knew their subject very well. Greek people are very welcoming and don't hassle you in the streets like the Turkish people do where every few yards there is a hawker who can't take no for an answer. WiFi in cafes are free but £50 per week on the ship. The shops in the ship are cheaper than the shops ashore - watch for special prices and bargains. We noticed some changes since last year. The crew all wore smart uniforms instead of the Bahama shirts as previously. There seemed to be less crew and they didn't sing or joke this year but went through a process but the joy seemed to have gone. We noticed that there were no more trays to carry your food to the table and the water glasses were a fraction of the size. At the end of the cruise the process of transfers went smoothly and the assistance was better to help the disabled onto the plane and also on return to Aberdeen. Would we go on Marella Dream again? No! Read Less
Sail Date October 2017
We booked Thomson due to previous experiences, but on arrival the room was filthy and very dusty, the windows throughout the entire ship needed cleaning. The bar service was awful, some were very slow and very rude, they need retraining. ... Read More
We booked Thomson due to previous experiences, but on arrival the room was filthy and very dusty, the windows throughout the entire ship needed cleaning. The bar service was awful, some were very slow and very rude, they need retraining. The restaurant service was very good, although the food in the main restaurant was awful. The chicken tasted like it was days old and the beef was too overcooked and looked and tasted like a cheap cut. The Lido restaurant was the best place to eat, although there was not as much choice as other Thomson Ships. The public toilets were also very unclean, smelly and not checked enough. The ports were excellent, although they should have put on shuttle busses in some ports as the walk to get into the nearest bar was approximately 2 miles away from the ship. Not on for people who find it hard to walk. The entertainment on the ship was excellent. The show team were at a west end standard. The entertainment hosts were very friendly and always very approachable. Embarkation was also very un organised and took too long to get through especially after a very long day travelling. Overall it seemed like they have neglected the other ships in favour of the newer ships. Read Less
Sail Date September 2017
Me & my husband have cruised on a few ships before, so were really looking forward to the Argean Meze on Thompson Dream. On the positive points- the crew and majority of the staff are in the main really pleasant. The food is relatively ... Read More
Me & my husband have cruised on a few ships before, so were really looking forward to the Argean Meze on Thompson Dream. On the positive points- the crew and majority of the staff are in the main really pleasant. The food is relatively good with surfice vegetarian & other alternative diets available. We ate mostly in The Lido restaurant on deck 9 which is buffet style. We found the food to be hot, and nicely presented, different soups served each day- which were really tasty. Breakfasts & lunches were nice with lots of choices. We ate a couple of times in Mistral restaurant on deck10 but as this is near the pool area it can get crowded quickly and is noisy.There are 2 restaurants on ship that you pay a service charge of approx £20 that we didn't bother using. The negative points as follows: the ship is very tired and dated and in need of total refurbishment. Visible rust on balconies and an unpleasant drain smell from the toilets especially on deck 8. We had a balcony cabin on deck 8 ( we were informed when booking that there are only 10 of these onboard that had recently been refurbished) we have stayed in cabins and suites with balconies previously so was expecting certain standard. However cabin was very small and balconies have large gaps each side thus impacting on your privacy. The Clarins toiletries were the best thing about the cabin! The adult only area on deck 11 ( one of the reasons we chose this ship). Had been converted back to family area due to customer feedback- we were informed in the welcome pack when onboard- we think we should've been made aware of this prior to the holiday.. Decks 10 & 11 were very rowdy and kids were running everywhere- all the sun beds were always taken so we did not spend anytime up there. Entertainment was mediocre at times & not to the standard we've experienced on other ships. The excursions were good although would be much cheaper if you arranged them yourself. All in all an "OK" holiday but would not go on this ship again regardless of its destination. Read Less
Sail Date August 2017
Just been on the Thomson Dream and as frequent cruisers we were rather disappointed. The ship is going into dry dock for a re-fit and felt that we were a bit of a nuisance as the last guests. Our chalet lad was pretty useless. Normally ... Read More
Just been on the Thomson Dream and as frequent cruisers we were rather disappointed. The ship is going into dry dock for a re-fit and felt that we were a bit of a nuisance as the last guests. Our chalet lad was pretty useless. Normally they are amazing but we had to go to reception 4 times for one thing or another. One day we had no towels and had to use the pool towels but next day they were gone as well. Reception was very apologetic but nothing was done all day and we had to go back. Food was OK but not up to their usual standard. There was unusual smells on deck 7 and also in the dining room on the last day. Work had already started on empty cabins which we thought was a little unprofessional. The entertainment team were Ok but a bit below the usual standard but then we learnt that the normal team had already left and these were just stand ins. Still we had a good time and have been on the Dream many times so hopefully this was a one off. Read Less
Sail Date October 2016
Great itinerary for classical sites & ports of call. Nightly stage show was extremely entertaining despite many complaints we heard by many other travellers that there was little variety. Long queues at the buffets was a bit ... Read More
Great itinerary for classical sites & ports of call. Nightly stage show was extremely entertaining despite many complaints we heard by many other travellers that there was little variety. Long queues at the buffets was a bit of a nuisance and the food on offer was pretty mediocre but the cruise was mostly spoiled by the freedom smokers enjoyed that contaminated many communal areas including the promenade deck. Those who choose to smoke should be isolated to an area whereby other travellers are not exposed to their unsocial habit. Smoke free areas were consequently congested. Outside cabin was roomy and the steward was hardworking and attentive but the bedding and towels were in need of replacement - all a bit grey due to age and over use. Admittedly the ship is more than 30 years old - perhaps it's time she were retired from the fleet. Not sure that I would travel with Thomson cruises again unless they tighten their smoking policy. Read Less
Sail Date October 2016
We found the Thompson Dream to be a "mixed bag" Our cabin 5064 was adequate but on 2 occasions water came up from a drain in the bathroom to fill the bathroom floor to a level which completely covered my feet.when I reported ... Read More
We found the Thompson Dream to be a "mixed bag" Our cabin 5064 was adequate but on 2 occasions water came up from a drain in the bathroom to fill the bathroom floor to a level which completely covered my feet.when I reported the problem on both occasions we received no apology just a phone call 48 hrs later to check up.!!! The kettle had smoke pouring out one morning not from the plug but from inside the kettle. This did not set off any alarm but staff did come immediately I called for assistance. The kettle was replaced. On deck 9 on several days toilets were out of action or full to the top ugh... Most of the staff were smiling & helpful a few were not which is a shame one young man pushed past guests waiting to go into the Lido and let the door close in the face of a guest holding 2 cups of tea. The young group of entertainment staff were first class very professional and really worked hard to put on fantastic shows,The singing and dancing was amazing.Well done to each & everyone of them. We enjoyed the ports and our cruise but will not go on the Dream again. Mistrial Resturant excellent Hot Stones Resturant bad experience rude staff member spoilt our evening. Read Less
Sail Date August 2016
The destinations on this cruise were lovely 1 week around Greece and then Venice, Croatia and Montenegro they gave easy access to Athens, Ancient Olympia and much more. The service on board was very good and the food in the seated ... Read More
The destinations on this cruise were lovely 1 week around Greece and then Venice, Croatia and Montenegro they gave easy access to Athens, Ancient Olympia and much more. The service on board was very good and the food in the seated restaurant exceptional. The food in the cafeteria style restaurant was good too although there always seemed to be a queue ( albeit the queue wait being only a few minutes). The entertainment on this ship was excellent particularly the show we had previously seen a couple of them on the celebration last year but were good enough to watch again without any problem. The ship was clean as was our cabin we had paid for an upgrade to a porthole which we got and we were very pleased on entering the cabin we had the same upgrade as last year but we had a much bigger window this time and a bigger room so was very pleased on entering the room. However, that was the short-lived we had cabin 6216 and it was near the rear of the ship which seems to mean you have engine noise, and i think anchor noise in the evening at bedtime and when pulling into port first thing in the morning it was an awful alarm call no chance of any lay in. We were informed by seasoned cruise goers to always pay for a specific cabin in the middle of the ship. The noise was a vibration that shakes the whole room even the ceiling and instead of an upgrade was more like a downgrade and some kind of punishment. We have contacted customer service to ask for our upgrade money back but it takes 28 days to investigate so far we have only had an automated reply. We had a lovely holiday would recommend the cycle trips they were wonderful, the swimming pools on board were small but ample for the short time on the ship. Read Less
Sail Date July 2016
We chose this cruise for the itinerary. Santorini, Bodrum, Syros, Chania and Kefalonia. We have cruised with Thomson since 2003 and been on 14 cruises on all of thier ships. We had been on the Dream in 2013 and we enjoyed our cruise ... Read More
We chose this cruise for the itinerary. Santorini, Bodrum, Syros, Chania and Kefalonia. We have cruised with Thomson since 2003 and been on 14 cruises on all of thier ships. We had been on the Dream in 2013 and we enjoyed our cruise around the Med. However this time we noticed a few differences that have degraded the Thomson cruise experience. On entering our cabin my wife noticed that the floor had not been vacuumed as there was even a clothes tag and general fluff and dirt. A long dark hair on one of the cups, not a good start. We noticed that the brass stair banisters where not polished as was normal in the past. It took to day three before we saw someone polishing them. We noticed that there was less staff than in the past. Taken off to man the new ship? On nights one and three the menu in the Orion restaurant was very disappointing unless you ordered a steak or lamb cutlets at £10 extra. We felt that passengers are being steered towards their ala carte dining restaurants at £20 each. Not the case in 2003 when the menus where something to look forward to each night. Only once where we offered tea or coffee after our meal in the Orion restaurant. It used to be all part of the dining experience. We think that the ship is so under staffed that the waiters must be wanted on the bars. Sometimes the smell from our cabin drains was over powering and quite sickening. The toilet going into the theatre, one was out of use, and had been all week and the week before we arrived. The ladies queue was often stretched outside the toilet. My wife got stuck in one of the lifts when the doors would not open on deck six. She had to go down to deck five to get out. Water was dripping through the ceiling on deck six and the carpets outside the theatre on decks eight and nine where soaking wet with towels covering them to soak up the water and hot air blowers trying to get them dry. So much for the bad points, the show team did an excellent job as usual, 10 out of 10 for all the boys and girls. The comedian was good. We enjoyed all the ports of call but I would advise taking a trip in Kefalonia as not much to see in the port. It was very hot each day with temps. Between 30 to 35 degrees C. Would we go on the Dream again or even cruise with Thomson cruises again, probably, but not for a while, they need to sort themselves out and provide customers with better quality, they are not cheap. Read Less
Sail Date June 2016
Have been on 3 prior cruises with Thomson around the Med, Adriatic and Aegean but this was the first on Dream. This cruise was to have taken in Istanbul, but that destination was cancelled by Thomsons by email 2 weeks before departure, ... Read More
Have been on 3 prior cruises with Thomson around the Med, Adriatic and Aegean but this was the first on Dream. This cruise was to have taken in Istanbul, but that destination was cancelled by Thomsons by email 2 weeks before departure, which was half expected due to the fear of terrorism. The first day was spoiled by the lack of credible waiter service in the Tides lounge. We waited 20 minutes to be served our first drink at approx 4pm although there were at least 3 waiters and the room was only quarter full. Despite catching the eye of a waiter for a second drink 20 minutes later, we were still waiting one hour later and left the area in disgust. Our experience in Tides consequently varied throughout the week, sometimes being acceptable at other times poor. Other passengers were heard to echo similar problems. On all the other Thomson ships we sailed on the waiter service was very good. In general the majority of the waiting staff out with the Orion Restaurant went about their duties with a smile, but there were a small minority who could be seen by their faces that they were less than happy. The Lido restaurant was a disaster at mealtimes with massive queues out to the door most of the times. The problem appeared to be that the cold buffet and the hot food buffet were not separated instead they were joined to each other so that the person wishing to have hot food had to pass along the cold buffet before reaching the hot. Many passengers complained about this. After two attempts at using the Lido we used the Orion restaurant each day subsequently for breakfast and dinner. Sirens buffet was used for lunches. Entertainment in the lounges was good although many passengers would have preferred that the volume be reduced in order that conversations could continue. The lack of a quiet lounge with a view was also missed. That in the stern of Thomson Majesty was sorely missed. It seemed a waste of space to have so much lower open deck areas in the stern of the ship that were little used except for smokers. On the good side our cabin was spotless and kept so throughout the trip, the service in the Orion Restaurant on deck 4 was great. All the food provided through out the ship was also good. A sore point with me is always having to pay for a safety deposit box at £15 per week. Surely such a fitment is as essential as a closet for your clothes and it is time this practice of paying for equipment that is already part of the furniture ceases. Finally - it should be noted that the chaos at Corfu Airport continues. It is far too small to handle the passengers passing through, although the Thomson Reps were very good at helping people get through the ruckus. The overcrowding in the road outside, the departure desks, Security inside and finally the actual departure lounge has to be seen to be believed. The crazy process of weighing and labelling bags at individual departure desks then passengers having to take them off and manhandle them to the security scanner in the corner of the room is also chaotic as it involves passengers carrying bags through the lines of people queuing for the departure desk. The airport has only one runway but does not have a service road to enable planes to travel to each end of the runway to prepare for take off. Instead each plane when signalled has to join the runway direct from the Parkway on to the middle of the runway and then trundle to the end of the runway, turn around and take off when directed. Highly inefficient both for take offs and landings, yet there is ample room to make a service road. Read Less
Sail Date May 2016
This was our 4th cruise with Thomson fist time on the dream -this ship is poorly manage -Always a big queues in all restaurant's, kitchen staff were very unorganised, food layout vey confusing one big line for( everything) from salads ... Read More
This was our 4th cruise with Thomson fist time on the dream -this ship is poorly manage -Always a big queues in all restaurant's, kitchen staff were very unorganised, food layout vey confusing one big line for( everything) from salads to hot food it would take at least 20 minuets to sit down then food was always cold ? didn't matter what time you eat always the same. Food its self was not up to normal Thomson standard very poor quality and always served cold? Omelette very greasy bungers very chap meat kitchen staff very slow and poorly trained - soup was with desert section ? everything in the restaurants was very dis organised -People that simple wanted hot food i.e. had to queue behind people who wanted salad -Previous ships we has been on Cerebration -Destiny -Ireland escape was always vey good this is the worst organisation I have ever seen - I would not return on the Dream again ? However the bar staff worked really hard and cleaning crew Read Less
Sail Date May 2016
Was really looking forward to this cruise, it was the Hellenic Classics. Actually getting onto the ship at Corfu was a joke.....an hour and a half queue to embark, in the sun!! Come on Thomson - not even any shade or seats, and bearing ... Read More
Was really looking forward to this cruise, it was the Hellenic Classics. Actually getting onto the ship at Corfu was a joke.....an hour and a half queue to embark, in the sun!! Come on Thomson - not even any shade or seats, and bearing in mind there were a lot of elderly people with sticks and crutches. The Dream is severely understaffed in all of the bar areas, as you wait forever to catch a waiter, and then when you do, you then wait ages to actually get your drink. Also the staff did not seem happy at all, apart from one or two. The happiest staff were the Cabin Staff. I have never experienced this before on a Thomson Ship, it was very disappointing. At the Captains Dinner we waited an hour before we got our first course, shocking. The same thing happened the next night. The only way that we got around this was to start to queue at 6 pm ready for the 6.30 pm opening. Once the food did arrive it was very good. The trips were very good with Thomson, but over priced. Can recommend the trip to The Monestery of Agia and Chania, and the Easy Ephesus Trip. I would definitely not go on the Thomson Dream again. Read Less
Sail Date May 2016
1st September First look at our cabin we paid for an outside but imagine the disappointment when we saw the dark dank cabin they called outside it was virtually in the bow of the ship,we have been on the celebration in 2012 hence we wanted ... Read More
1st September First look at our cabin we paid for an outside but imagine the disappointment when we saw the dark dank cabin they called outside it was virtually in the bow of the ship,we have been on the celebration in 2012 hence we wanted to go again having enjoyed it so much you could not see with out all lights on it was appaling we were told not possible for upgrade perhaps next week! Never happend. Then the noise started 3am awoken by a horrendous noise s much so that my husband who is very. Laid back got dressed and went upon deck to see what was going on ....nothing really quite went to reception to be told we had to endure it as nothing could be done just cat napped for 13 nights after that as the noise was there every night balasting the ship we were told very important didn't help us much Then the illness on ship was bought to our attention they could not find the source looking in every little nook and crank nine with tiny torches etc we were not to touch any food but we're served by gloved staff food was not up to previous cruise but the steaks under the stars were superb also the staff We paid half the price of this cruise on p and o earlier this year and never once were we disappointed it also was for 14 nights P&0 reward loyal customers with discounts whereas Thompson reward loyal customers with what must be the worst cabin on the ship Will have to think long and hard before traveling with them again mind you just booking the cruise on line was a nightmare they took our money but did not reserve the cruise had to revert to telephone but unfortunately the girl took hours to sort it out?..     Read Less
Sail Date September 2014
I have recently returned from a week on Thomson celebration and I will not be going on this ship again. I went with my 13 year old granddaughter. I had the unfortunate experience of leaving my purse on the plane which meant that when I ... Read More
I have recently returned from a week on Thomson celebration and I will not be going on this ship again. I went with my 13 year old granddaughter. I had the unfortunate experience of leaving my purse on the plane which meant that when I was checking in on the ship and at that point discovered that I had no purse. This had my debit and credit card in with some money in it. Luckily I had £200 in another wallet. All the receptionist did was to give me the telephone no. of santander and take my £200 to put on my on board credit account. At that point I had to phone the bank to cancel my cards. (On my mobile phone, no offer of please use our phone). I was going to use my debit card for my on board credit but it wasn't to be. I suggested that I go on my ipad and transfer money from my online banking to thomsons. They said that couldn't happen as thomsons account was in England. I also asked if someone could find out if my purse was in dalaman as it was on their thomsons plane, they said anything left on the plane had to go back to the airport which it had come from so I would have to check when I returned home to Leeds Bradford airport...... My grandaughter and I were 'on our own' from that point. The day after I went to speak to the manager of reception as I couldn't understand why I couldn't transfer money by online banking, again the manager told me the same as the receptionist and again insisted that anything left on the plane would be at Leeds Bradford aiport. Also he said the same as the receptionist....no transfer by online banking. My granddaughter and I struggled through the week, not being able to buy things off ship which was very disappointing. I have to say I met some lovely people on ship who offered to lend me money. One couple in particular who I must thank if they read this, was a lovely couple from Ireland but I never saw them again and didn't have chance to thank them, however I didn't borrow any money as I thought we would cope. Imagine to my horror after boarding the plane on my return home and asking the steward on the plane to guide me on where to go at Leeds Bradford to lost property was told that anything left on the plane would be offloaded at dalaman airport and could not ever be returned to the airport of departure due to security reasons. I had now missed the opportunity to visit lost property at dalaman airport. I have been on thomsons cruises before many years ago and could never fault them but will never go with them again, not just because of this experience of losing my purse but lots of other things. Food not as good, waiter service not as good. They advertised in the buffet that Beringer Zinfandel wine was on the bar list, but there wasn't any and hadn't had any for weeks. Cereal in the buffet on the first few days, there was lots of choice, later on in the week there seemed to be only cornflakes or rice crispies, when asked, they said they had run out. Choice on menu for dinner was poor. Cheese and biscuits, few thin slices of cheese and 2 cream crackers. The price for the week for a soft drinks package for my 13 year old granddaughter would be £97! On the positive side, the entertainment was good, but that was about all. Read Less
Sail Date May 2014
No Celebration! No one who has sailed a modern cruise liner could give this 30 year old tub more than a zero rating. Our cabin, not on a lower deck, rattled buzzed and shuddered day and night in rhythm with the rough running engines. On ... Read More
No Celebration! No one who has sailed a modern cruise liner could give this 30 year old tub more than a zero rating. Our cabin, not on a lower deck, rattled buzzed and shuddered day and night in rhythm with the rough running engines. On modern ships you don't know you're moving, on the Celebration it's as though you're bolted to the engine! It was impossible to sleep with cheap plastic cabin fittings constantly buzzing and rattling. They were silent only when the ship broke down one night, leaving the ship drifting with no lights or power. It seems critical mechanical breakdown is not unusual on this ship due its worn out systems, and outdated engines that belch clouds of polluting black exhaust extending to the horizon. Bathroom fittings were chipped and mouldy, the surface of the "caravan" sink was peeling off, and the toilet vacuum system broke down. Drinking water had a pungent musty odour which tainted tea and coffee, so we avoided drinking it. Deck superstructure was rusting, and gates in deck railings not locked so they could be opened by passengers or children. On days at sea there was a drastic shortage of sunbeds, with passengers lying on painfully hard decks, or just giving up. Complaints raised on board were ignored . Their attitude was that if all passengers didn't complain, you didn't have a problem. The crew, however, were generally brilliant, but the food was poor. We have enjoyed a number of cruises with other companies and never had to complain before, but Thomson really scrapes the barrel by overselling this tired old hulk. Avoid! Read Less
Sail Date September 2013
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