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25 Marella Cruises Eastern Caribbean Cruise Reviews

This was over Christmas 2018 & New Year, from Jamaica with stops to Belize, Guatemala, Roatan and Mexico. Upon arrival at the cruise ship terminal in Jamaica, we found out there was a mix up with a lot of the Sunwing bookings. There ... Read More
This was over Christmas 2018 & New Year, from Jamaica with stops to Belize, Guatemala, Roatan and Mexico. Upon arrival at the cruise ship terminal in Jamaica, we found out there was a mix up with a lot of the Sunwing bookings. There was no room reservation for us, there must have been over 50 of us who had to wait to get rooms. We waited over 4 hours, and some waited much longer. At least they let us on the ship and had us waiting in a room instead of the terminal. Except the room they had us waiting is not big enough to hold all of us. The alcohol was flowing, I'm sure the drinkers appreciated it but we needed real food. All they had was some stale cookies and nuts. After we finally got our rooms which was not the ones we paid for we head down to Gallery 47 in the hope to sit down for dinner, only to be told the next sitting was at 9:00 and we needed some kind of invitation which we did not have. Anyway, the head waiter Jomar was kind enough to reserve us a table for 9:00 sitting (Thanks Jomar). In the meantime we thought we'll check out the buffet at The Islands to snack a bit but we couldn't find anything decent to eat there. The buffet was pretty disappointing. Sadly the 1st meal at Gallery 47 was not much better. I was thinking maybe I was just too exhausted and disappointed with our rooms to appreciate the meal. In summary, the food at Marella Discovery2 is mediocre. The Islands buffet did not get any better. Same spread every single morning, it got pretty tiring. For a ship with mostly Brits on board the fish and chips at Snack Shack was very disappointing. My daughter and niece had a bite of the burger and gave up on it. The wings and fries were good but you can only eat so much wings. We ate once at 47 Degree (Italian), it took over 2 hours for the whole meal which was also mediocre. The rest of the dinner were all at Gallery 47, it wasn't bad, but really have lots of room for improvement.. I didn't want to risk paying extra for the other restaurants, as I was afraid it'll be mediocre as well. Overall the food was quite disappointing. Us Canadians, are blessed to be so close to the Caribbean and have plenty of options including All Inclusive Resorts, with Cuba being the least expensive of all. It is a common tag line to see "you don't go to Cuba for food". Food in Cuba would have scored a 5 star in comparison to Marella D2 Exotic Explorer's food. All the cruises and resorts I have done I would say I would re do, except I don't, only because there are so many to try and experience. Marella Discovery 2 is the first one to NOT do again. Cabins #7119 & #7121 were not good cabins, we felt all the vibrations and ship's swaying and a very long walk from the center of the ship. #7121's AC did not work properly even after it was checked and supposedly fix. There is also a sewer smell that comes and go. Probably caused by the toilet flooding from the cabin across from us. Very thankful though that we did not have that problem, as they were never moved to another room. Room attendants were very good, they kept the rooms clean and always with fresh towels. Thanks Gogo. The itinerary was good. Excursions we did were all great, which I booked privately. All Inclusive drinks were plentiful, good and not water down. Entertainment was also good. Well, this is my take. Having said all that we still had an awesome time. Read Less
Sail Date December 2018
We were recommended by some friends who had previously been on Marella before it became all inclusive. Unfortunately it has now become like a cheap holiday camp that caters for grossly overweight chav’s that like to booze from the moment ... Read More
We were recommended by some friends who had previously been on Marella before it became all inclusive. Unfortunately it has now become like a cheap holiday camp that caters for grossly overweight chav’s that like to booze from the moment they get up and they made up about 40% of the passengers. The Pool deck was like a walrus colony and best avoided as was the buffet at the Market Place were most of the them ate as much as they could of the 3 star food served there. Money doesn’t make you a better person but manners do and most of these people didn’t have any. The good points were the TUI and ship staff who were mostly excellent, the efficient airport and transfer to the ship, good itinerary. There is generally plenty of space on the ship and quieter areas such as the veranda which has better sun beds with pads, however certain people would be up early to reserve even if they weren’t around all morning and no one enforced their policy of removing towels if left for more than 45 mins. The ship was refitted this year but it looks like a lot of areas were not touched. We had an executive cabin which was very spacious with separate lounge area, double shower and walk in wardrobe. There was a large balcony with sun loungers, hammock and table and chairs. The bed is quite firm and we did ask for a topper which was quickly provided.Our room was on deck 10 which is below the pool deck and there used to quite a bit of noise from the sun loungers being stacked or people running around in the evening. Our cabin steward Irena was excellent and always eager to help. The restaurants are not up to the standard you would expect, Latitude 53 serves the occasional good dish but generally average fare. Vista served one of the best lasagnes I have had but the bruschetta was terrible and the steaks were tough. The tapas and and Mediterranean were reasonable but the restaurant felt like a cafe. The Kora La and Surf and Turf are good but then you have to pay £24.95 or £28.95 extra per person extra so should be. Breakfast at Latitude was good apart from the long life juices. The sail away Caribbean BBQ was awful. The Head Chef really needs replacing with someone who can improve the standard of catering on the ship. The shore excursions were a mixed bag some like St Kitts scenic railway good but the Bequia coastal cruise awful as catamaran is really a small motorise catamaran ferry not one with sails which expected. After a trip to snorkel we were then dumped on a crowded beach with no sun beds or anywhere to sit for 3 hour and given a cheap lunch in the local cafe. The beach transfers were a waste of money and you are far better organising yourself. The shows are alright but spoiled by the female singers thinking that screeching as loud as they can adds to their performance rather clarity. The guest comedian Steve Terry was very funny and would of been better to see more comedians. Embarkation and disembarking is very slick and well organised. The Champneys spa is good although the gym is quite limited. With all inclusive most drinks are included but the cocktails are more like slushy’s as so full of ice and although you can drink unlimited alcohol you have to pay for bottled water or a special coffee which is really irritating. Based on our experience TUI seem to be catering more for the 3 star holiday brigade and we won’t go again which is sad as they do put in a lot of effort and have some aspects which are very good. However if you like to eat and drink for 19 hours a day baste yourself in the sun until lobster red lying right next to other overweight people this is the holiday for you. Read Less
Sail Date November 2018
This was our third cruise with Thompson’s and compared to the first two the food was poor. In the Islands restaurant it looked so unappetising, and was bland. They are needing more staff, tables took ages to clear, not the staffs fault ... Read More
This was our third cruise with Thompson’s and compared to the first two the food was poor. In the Islands restaurant it looked so unappetising, and was bland. They are needing more staff, tables took ages to clear, not the staffs fault as they work so hard. Food in 47 was often Luke warm and one night in the Italian part it took 1 hour 20 minutes and we were still to have our desert. We paid in the Surf and Turf, the steak was nice but rest of menu was pretty average, the Asian restaurant where we tried the 2nd week gave you a large bowl of curry with runny sauce a small amount of rice and one small slice of Nan, we had to ask for more. In the evening the only place you can eat after 9.30 is a small area called the glass house, it has a limited choice...the show doesn’t finish till after that so was busy. The entertainment was average, the show team were all so young, maybe needing a bit of experience with older staff, around the ship there could be more going on, they had a magician which was excellent but he was on for an hour a day, he could have been going about the ship more, there was someone teaching Spanish but you saw her sunbathing, she was browner than the guests! There was a huge area the Antrim bar area that had little in it. The B52s were a great band. The price of treatments were ridiculous, far too much, over £100 for a massage. So many things had extra costs...a bridge tour £9.95, a drinks package for premium spirits, WiFi which was a joke it hardly worked excursions double the price of what you would pay on shore, the cost of buying photographs was stupid money..I think TUi are forgetting the majority of folk are paying nearly £2000 to come onboard The staff work so hard but around the restaurants that they needed more. They only get a few hours off daily, never a whole day in the months they are there. The higher posts seem to get a day off. The staff are so friendly and nice, I wonder if they ever get 5he tips we pay for The ship is spotlessly clean. If I’m honest I was disappointed and am going to look at other companies for our next cruise Read Less
Sail Date January 2018
We choose this cruise as a first cruise and the choice of Ports and Excursions. The Ship has some lovely vintage public areas ( Main bar and Dining Rooms) which had echoes of a more glamorous era. The alternative dining facility was ... Read More
We choose this cruise as a first cruise and the choice of Ports and Excursions. The Ship has some lovely vintage public areas ( Main bar and Dining Rooms) which had echoes of a more glamorous era. The alternative dining facility was reminiscent of a staff canteen/airport. Other Bars on board are more intimate. The Casino sports 8 slot machines and a home size casino table. There are 2 pools largely for cooling off. There was usually enough space on deck at some point to stare at the Sea but the usual bagging sunbeds at dawn persisted daily on our trip with no visible intervention. Perhaps its a secret sport? Who knows as the winners are rarely seen. The cruise we were on was unable to dock due high seas/no parking which resulted in 2 extra days at Sea. Thomson Dream is not really set up for this interruption as on Board entertainment included Bingo, Out of date black and white comedy videos and some form of flattened darts. This for 1500 people lacked imagination. It can't be that unusual for the Ship to be required to entertain for the day? The Cover bands at Night were excellent but the Comedy MC type turn was characterized by a lack of confidence and wit.I appreciate comedy is personal but he was the only person laughing. Food was plentiful and varied but not cuisine. Service almost always excellent. Disembarkation in Port was flawless but arrival on Montego Bay at the start of the trip would have been comical if not so irritating. We were herded on to a bus and given a form to complete whilst the bus was moving and then processed by land side staff largely by shouting and hand signals. Didn't work that well with folk just off a 10 hour flight. The Shore Excursions were great value and enjoyable. I will cruise again but possibly not with Thomson unless I am short of a Bingo fix Read Less
Sail Date March 2017
This was our second ever cruise. Previously we had been to the Caribbean with Royal Caribbean on Freedom of the Seas. The TUI Discovery is much smaller and caters for specifically British people. We decided on this cruise as we ... Read More
This was our second ever cruise. Previously we had been to the Caribbean with Royal Caribbean on Freedom of the Seas. The TUI Discovery is much smaller and caters for specifically British people. We decided on this cruise as we liked the itinerary and the cost was good. We travelled to Barbados by Thomson 787 Dreamliner in premium class which was very good indeed. We checked in our bags at Gatwick and didn't see them again until they were delivered to our room. The transfer from the airport to the ship is around 30 minutes in an acceptable bus. The entry through the port and onto the ship was painless and quite quickly compared to Royal Caribbean. We had a balcony room at the stern if the ship on deck 7, and whilst this was a nice location it is quite a walk to get to the lifts and main areas so I would suggest a side cabin. Our room was cleaned to a high standard every day and the next days island itinerary was delivered in good time. We booked all inclusive which was sufficient for us to have all of the drinks that we required during our cruise. There are still some drinks for which you pay an extra charge such as a Mojito cocktail, not sure why this cocktail is different to others? The food on board is excellent in the "sit down" areas such as Gallery 47 but a great let down us the islands restaurant which us a buffet style. The food is very disappointing here and we only used this restaurant once throughout our cruise. The other issue in Islands is that they only dispense water from drinks machines (as they charge extra for soft drinks if you are not on all inclusive), so you need to queue at the ONE bar table to get a drink or ask a waiter who seems to take forever to return with your drink as they take lots of orders before going to the bar. Our advice, eat dinner and breakfast in the main restaurants and you won't be disappointed. We were also disappointed with the destination staff. Both the girls we tried to get information from seemed aloof and did not offer any more information than they were asked to give. We booked the scenic train excursion on one of the islands and it was late. The buses should have collected us at 230pm and were around an hour late. Phillipa, one of the destination staff was with us all the time and kept saying it would be 20 minutes more, 10 minutes more etc, but informed us she was not in contact with the buses. So if not in direct contact why did she tell us varying times for their arrival? Also, there was no information on why the buses were late and no apology. People were also waiting in the hot sun with a VERY small amount of shade and cups of water that were rapidly running out due to the length of the wait. We also booked that island tour and Pussers landing on Tortola. When we got off the boat and asked another destinations rep (girl with short Black hair), she gave us very scant instructions which were, queue over there in the right!! As it was several of us ended up in the wrong queue due to her quite useless instructions. With Royal Caribbean the reps were there orgainising people and ensuring they knew EXACTLY where to go. Perhaps the staff in destinations need to be retrained on how to be friendly and care for their customers. The entertainment is at best 'average' on Discovery. The big shows were quite good and the singers were excellent (apart from the person they chose to represent Gene Kelly, Singin in the rain who was quite bad) the other performers had good voices, although the music is not live. Status are very good. They have a pianist who is excellent but needs to play the piano rather than sing. Not sure why Amy and Adam are there? Amy spends most of the time mouthing the words to the songs and playing with her hair, or shoes, or watch and looking thoroughly bored throughout the songs unless they dance to them. They proposedly offer dance lessons but they play music but don't dance to all songs and those they choose to dance to they only dance for half the song. The Rumba is definitely their preferred dance. There was an excellent saxophone player who was the best entertainment on board. Would I go back on Discovery? I'm not sure. If you want abreasonably priced cruise with good itinerary then yes but if you want it done better and more professionally choose another cruise company. Read Less
Sail Date February 2017
We have travelled on Thompson cruises many times and love the entertainment the food and service is always excellent and we find them good value. This time I needed my wheelchair for distances and rough seas. I found there were many ... Read More
We have travelled on Thompson cruises many times and love the entertainment the food and service is always excellent and we find them good value. This time I needed my wheelchair for distances and rough seas. I found there were many problems to overcome at the airport due to the help desk being a distance from the airport entrance and the Thompson desk the furthest away. Birmingham airport is inclined and sprawling not good when you have to wheel yourself until you can get rid of the cases.at the desk Thompson representatives were excellent so we're the air hostesses. Please note you have to use airport wheelchairs on arrival make sure you have a room number label and name on your chair it goes straight to the ship. On board the room was very spacious we do not need a special disability room but make sure you can climb in a bath for showers I needed to ask for a bath mat. The food and service was as usual of a high standard in the main restaurant but by the end of the holiday I was annoyed in the outside eating areas as they were so few staff tables were not cleared up to an hour after being finished with and the tables were rarely wiped clean. The staff did not point out the gel machines and many cruisers never used them The entertainment was as usual very varied and of a high standard. The show team produced some spectacular shows and worked very hard often doing further shows after the nightly spectacle On this cruise we had not realised that in 14 days there were 4 days at sea and several short visits making half day cruising. All this was made worse because there was nothing for us to do no films lectures or extra musical things to listen too. There was however 1 short play which we enjoyed Smokers are well catered for having ALL of one side of the ship which happened to be the sunny side of the ship most days causing non smokers less choice for sun beds. To make it worse smoking or vaping rules were not adhered to and vaping was allowed everywhere in the lounges dining room and swimming pools. Being in a wheelchair my husband had to help me down the steps to exit the ship we actually complained to the service manager because no one helped my husband to bring the wheelchair down and once the man at the entrance was cross and shouted at me to move when I had no chair and my walking stick was in the scanner I could not therefore move safely. After this they were better but still one staff member was miserable and unhelpful. I think maybe the staff who usually are full of fun and laughter either did not get on with each other ( there was more of a nationality mix) or were unhappy. We wondered if the ship was going to be removed from the fleet and they were worried or the number of staff employed had been drastically reduced. My final personal opinion is that I will have to seriously consider whether Thompson will be my choice for a cruise in the future if they are cutting everything down to the bone. The airport in Jamaica on the way home was difficult. The staff were rude and sharp my husband had to show all his credit cards and I was left ages in the chair waiting to be scanned. I finally was desperate for the toilet so my husband wheeled me to a handicapped toilet and I was told someone was in it. We waited 15 minutes until I was so bad my husband had to help me in to use an ordinary one where the floor was slippy and full of women. How embarrassing. In the mean time a young fit member of airport staff came out of the disabled toilet and when challenged accused us as having a problem with her because she was black!! There was no one to speak to and complain but we did leave a letter of complaint with the information desk. Surprise surprise no one has contacted us. Good luck to any people out there like me who have to suffer a disability and the humiliation that goes with it but I would like to say there were wonderful people on board the ship that were so kind and helpful to both my husband and myself and certainly the women in the airport is not a true representative of mankind Read Less
Sail Date January 2017
This was a cruise anticipated to get our new year off to a great star but New Year's Eve on board was rather flat. There was the opportunity to celebrate two but nothing happened or was scheduled in the intinerary of events on the ... Read More
This was a cruise anticipated to get our new year off to a great star but New Year's Eve on board was rather flat. There was the opportunity to celebrate two but nothing happened or was scheduled in the intinerary of events on the night to acknowledge Big Ben striking in the UK earlier than Caribbean time ...some cruises seize the opportunity to celebrate both...Midnight arrived on board and with the Cruise director prompting us all to look at the funnel something BIG was anticipated but nothing mareialised other than a few balloons and poppers and a glass of fizzy plonk...this was an opportunity missed by the cruise director and his team to do something spectacular as other ships do. The Broadway Theatre hosts evening shows and the singers and dancers are the best on board...they are very good. Red Syndicate are not the best whilst Two Intense are much better. David Morgan the ships Steel Drummer has had better days and suggestion was that he ended up on the Dream as being the best of what was left. His songs are repetitive and he is a clock watcher... The cruise was not without its share of adverse weather, often arriving at short notice but nothing was in place to entertain passengers unable to take advantage of glorious sunshine and now housed indoors. Ample opportunity existed for a daytime dance/disco in the waters edge...maybe a beach party theme...Carribbean shirts and all that...something to get the party started so to speak...no...entertainment was lacking and the teams leader lacked imagination and creativity on these occasions. Same with sail always..they were flat too. These opinions were shared by many and not expressed in isolation. Those who had been on the Dream before felt the previous Director was better at creating the party atmosphere this cruise lacked. Accommodation was good. Housekeeping was of a high standard, towels changed on demand. Staff very friendly. Food was ok but has been better during a previous cruise on this ship. The Orion restaurant was very good and again staff attentive to detail. The Lido and Sirens restaurants are the buffet ones and selection was ok, nothing spectacular and presentation very basic. Waiter service in the public areas and entertainment venues is extremely slow. The waiters appear to take several orders at once, return to the bar with their orders and then you wait for all drinks to be prepared before they return to your table. This practice is preferred on board in favour of you visiting the bar to get your own drinks. I can appreciate the need to observe safety especially when the ship is rocking and many carrying glasses so this is something Thomsons need remain conscious of and ensure sufficient resources are available to prepare and distribute drinks in a much shorter time. Reception is another area that was often criticised. These staff have been selected for their ability to say No and to defend the many issues presented by the on board internet access and its excessive costs. Using this facility is very expensive and you need to ensure you fully understand its operation or be prepared for an inflated charge should you not log off correctly or its failure be apportioned to yourself. One cannot assume the Caribbean is where the sunshines continuously! This is not the case and it was confirmed during our cruise. Rain is essential to the beautiful scenery around you but downpours do occur so be prepared...some of lengthy durations too..Weather conditions quickly change and sailing time can encounter rough seas as was the case towards the end of our cruise. It deteriorated soon after leaving Havana and followed us back to Montrgo Bay via Cozomel where the sea was so rough excursions returning to the ship via a ferry needed to transfer back to the ship via a side access. The swell was such that the ferry was bobbing up and down excessively and transfer carried huge risks. It also delayed our departure by a couple of hours at least. The first Three stops on our cruise saw us drop into Roatan, Honduras, Belize and then Costa Maya where each port was like a shopping mall and the major stores existed at each. Unfortunately the ships Port shopping guide was given time to host presentations specific to items one could purchase on our travels and promoting the stores that carried Thomson recommendations! Something the port shopping Advisor omitted from his presentation is the fact purchases in Mexican governed countries benefit from a shopping and tourism money back initiative! An initiative that has been in place for some time that sees just short of 9% ....yes 9%... of total monetary spend on jewellery, diamonds and watches returned to your account within 60 days of purchase! ...so my advice is make your purchase in COZOMEL...not Roatan...not Belize...COZOMEL also has other outlets than those Thomsons promote that sell watch brands like Rolex and RADO too in addition to those available in Diamonds International... I am of the view we all want to save money and it's better in our pocket than theirs..my only thought as to why this initiative escapes reference during presentations is that it would compromise sales at ports where this initiative does not exist. Check it out...it's a GOVERNMENT initiative...and not something outlets subsidise. You stand to save a lot of money or lose it depending on place of purchase but ultimately it's your call. If you have any questions you think I may be able to help you with then please don't hesitate to ask. Read Less
Sail Date December 2016
Having cruised with other lines,we wanted to try out Thomsons,this ship was with RC before and as such we knew what to expect.Our flight from birmingham went very smooth and at Barbados we were taken directly to the ship.Our luggage ... Read More
Having cruised with other lines,we wanted to try out Thomsons,this ship was with RC before and as such we knew what to expect.Our flight from birmingham went very smooth and at Barbados we were taken directly to the ship.Our luggage arrived promptly and the cabin was clean and spacious and was kept clean all through the trip,10 out of 10 for this. The food through out was also excellent with larger than usual portions,the soups and sweets deserve a special mention and other could learn from this.The down side of dinning was the crampt spaces between tables,some so close we could not even get into our seats and had to be moved !.The service,I am sad to say left an awful lot to be desired,we timed some of the meals and found that we had to wait as much as 35 minutes from the time our orders were taken to the time the starter arrived,another 15 before the main course arrived,there were times when we ordered coffee and left as as it never arrived,the average time for a three course meal was between two and a half to three hours.The dinning room staff,i am sure did their best but their English in most cases left a lot to be desired. The entertainment was very good but apart from a couple of shows by a comedian,it was the same song and dance troup,luckily they were very good.The onboard shops are very expensive with a standard tube of tooth paste costing £3 and a simple plug addaptor costing £7.95.!!.Only the Spirit and tobacco offers were worth considering.We also found that if one needs more cash/Dollars,they will only take cash on board and not on ones card as with other lines. Thomsons idea regarding dress code,may sound ok but in reality it was a complete mish-mash and they should decide one way or another,formal nights or not,the Ladies put most of the men to shame on these nights.They also need to enforce their rules regarding dress and behaviour on board as these were disregarded many times.We would like to travel with Thomsons again but we would hope that they could sort at least the dinning room problems out quickly.Disembarkment was not so good,having to leave our cabins at 9am and our homeward flight not until 6.45pm. Read Less
Sail Date December 2016
Unfortunately for Thomson my first cruise experience was on a sister ship to the Discovery but with Royal Caribbean earlier in the year. Had I not experienced their service, I may have been more generous with this review. The service ... Read More
Unfortunately for Thomson my first cruise experience was on a sister ship to the Discovery but with Royal Caribbean earlier in the year. Had I not experienced their service, I may have been more generous with this review. The service was not great, I obviously acknowledge how hard staff work, but 30 minutes wait for a drink sometimes round the pool makes me wonder how much they save with their drinks package over a week with their overloaded with ice drinks. Bar staff not very happy in their work it seems. Waiters too busy for the volume of people in the 47 restaurant and god only knows why they have a whole floor made into an Italian restaurant, on the sister ship, this was the upper floor of the same restaurant. 30 minute wait to get seated, but always seats in the Italian, that is far too overrated and the food was very salty, we only ate there once. Limited menu in 47 and when my partner asked to see the wine list on our first night as we did on Royal Caribbean, a not so very happy Eastern European waiter told him he could have red, white or rose, so not a good start. Food was only ever hot once, when I had the 'crab' thermidor, which turned out to be crap stick thermidor (I'm not lying). Our room was kept tidy, nice girl Agnes cleaning for us. I have 'lost' my watch however, I have emailed Thomson to see if it will turn up, but somehow I doubt it. I cannot point fingers as we had a few cleaners on that floor and I only wore it once and assumed I would find it in my case when i got home, I didn't. Not overly expensive, but it was a present. Entertainment was a bit hit and miss, one trio were unbelievable, the karaoke singers were better, unfortunately someone passed away on our cruise and after the captain made an unscheduled stop, he made an announcement over the tannoy, we all guessed what had happened and unbelievably poor timing, their next song was Tragedy by the Bee Gees, I sat there open mouthed. Some of the stage shows were better than others, the quizzes were good and people joined in. The magician/comedian was funnier after his show, seeing him try to pick up women in the disco. We only did one excursion booked on the boat, that was the Rum Run on Grenada, I'd recommend that, it was fun. The ship was kept clean and the food in the buffet restaurant was good. Pool area was good, lots of sunbeds. It was nice to be on a cruise with 90%+ Brits, we had a laugh, but I might give it a few years before I do another cruise and when I do it won't be with Thomson, I'll try someone else. Read Less
Sail Date November 2016
We have sailed on all the smaller Thompson Ships and were looking forward to sailing on the Discovery. Unfortunately we were very disappointed. The dining room staff are not very happy. The Mix of culture does not work as the Eastern ... Read More
We have sailed on all the smaller Thompson Ships and were looking forward to sailing on the Discovery. Unfortunately we were very disappointed. The dining room staff are not very happy. The Mix of culture does not work as the Eastern European staff seem to think the other staff are beneath them. This causes bad feeling. The crockery dinner was served on often had chips in it. I feel that the personal touch was missing from all aspects of the ship my husbands description was ' there is no heart to the ship' a good description I thought. The evening entertainment was lacking and the shows of poor quality. A lot of time was wasted queuing in the hot sun for the tender boats but we had some long stays on the island which was good as we didn't need to rush. The trips were good although some were rather expensive. Read Less
Sail Date November 2016
My wife and I have just returned from a stay/cruise at Sandals Barbados and the Thomson Celebration cruise ship. We booked this separately because Thomson do not do a cruise/ stay with Sandals and I can see why. After a stay at Sandals you ... Read More
My wife and I have just returned from a stay/cruise at Sandals Barbados and the Thomson Celebration cruise ship. We booked this separately because Thomson do not do a cruise/ stay with Sandals and I can see why. After a stay at Sandals you will never cruise with Thomson again. Let me explain. Everything at Sandals was excellent and all in. All premium drinks, certain water sports, two or three trips out and even a free room safe to the extent that we didn't spend a bean in the resort. Not a penny. Compare this with the Thomson Celebration. Now we hadn't booked the Royal Yacht Britannia but from the very outset the Thomson staff were squeezing us for money. I spent £15 on a cabin safe before we even embarked. Our stay wasn't improved by the pokey cabin, the inadequate cabin air conditioning, the lack of sleep from the constant noise and vibration of the ship (when one lady complained about the noise she was offered a set of ear plugs), the smell from the cabin bathroom and the ship toilets backing up. We complained about certain things but to no avail. Then we get to the on board drinks. If you aren't offered the drinks package for free then don't get it. It's a rip off. A glutton couldn't get his moneys worth. An example being, a bottle of Corona on board was £3.70 without the drinks package, £2.00 WITH the package. You could get a bottle on shore at most bars for 2$US (£1.40). And watch what you are doing when it comes to the trips. We booked a Sun and Rum trip in Antigua for £27 each because we had booked it before and enjoyed it. Previously we had been taken to a lively beach ironically with a Sandals hotel on it but this time we were taken to a deserted beach that we had walked from the port to before. We ended up paying £57 for two plastic chairs (umbrellas were 10$US extra) and half a dozen cups of cheap rum punch.Rip off. It's not just the £54 that matters but the fact that we wasted a day of an expensive holiday. If somebody hadn't been to Antigua before and were taken there then they would never go to the island again. We will probably return but not with Thomson. As I said, I never spent anything at Sandals but I was spending nearly £100/day on the ship. You may pay a little more for a stay at Sandals but my view is that when I travel all the way to the Caribbean I would like a bit of quality and when you take everything into account Sandals doesn't work out much more expensive anyway. I suppose i shouldn't be annoyed with Thomson because I was becoming a little tired of cruising anyway and they have just made my mind up for me. And so from now on it's bye bye Thomson, hello Sandals for me. Much better value. Read Less
Sail Date December 2015
My hubby and I took our very first cruise, with Thomson on the Celebration. We boarded in Barbados after a 9 hour flight on the lovely Dreamliner aircraft, this is the latest plane in their fleet, and its roomy and comfortable with all mo ... Read More
My hubby and I took our very first cruise, with Thomson on the Celebration. We boarded in Barbados after a 9 hour flight on the lovely Dreamliner aircraft, this is the latest plane in their fleet, and its roomy and comfortable with all mo cons. However on arrival at port, we had to register, for our arrival onto the ship, which was a bit slow,. We were afforded a partial view nothing was too much trouble. of what we thought was our ship through a window, it looked very impressive, but was in fact from another company 'Celebrity Cruises ,and twice the size of ours which was the much smaller older ship behind it .. ah well. The overall first impression of the interior of the Thomson Celebration was dated decor, a little drab and tired, although it was spotless. the bathroom was a 4ft square, sink and shower and toilet all crowded in, but again dated but spotless Sleeping was difficult due to engine noise and vibration, we got used to it eventually. On the plus side the staff were wonderful, thanks to Jasam our cabin steward for a spotless room, and Jefferson our waiter at liberties night club, who was always smiling gave us great service. Entertainment was varied and good. the food was also excellent with many choices. I recommend the hot stone restaurant , it was an experience not to be missed, and the steaks were delicious. Overall We had a great time, but think the Celebration has had its day as a ship Read Less
Sail Date March 2015
Dream on if you want to go to Panama, San Blas, Costa Rica. None of which we did although we paid full price to do. We booked this cruise looking at the beautiful photograph in the catalogue of San Blas, Costa Rica with its rain forest ... Read More
Dream on if you want to go to Panama, San Blas, Costa Rica. None of which we did although we paid full price to do. We booked this cruise looking at the beautiful photograph in the catalogue of San Blas, Costa Rica with its rain forest and birds, and because it's called "pride of Panama" we thought that's where we were going but be warned, If you want to see the Panama canal you have to pay £74.00 each extra to go on an excursion. Because the weather was choppy the captain decided not to go to San Blas or Costa Rica, two of the reasons we chose this itinerary. So we spent another day at sea and another day in Colon, which is not safe because when we got off the ship the police told us to get back on the ship because there had been a shooting and a stabbing. I have noticed the ship has not docked at San Blas on previous cruises. Has anyone actually been to San Blas on this cruise. There was a constant smell of sewerage on the stairwells near our cabin and the air conditioning on the boat was too cold. I could go on but the main disappointment was not visiting places we had paid for and expected to visit.   Read Less
Sail Date January 2015
This was my 6th cruise with Thomson and my 2nd( and last) on the Dream. Dreamliner flight and transfers all went smoothly and our cabin although a little tired in places was a good size and surprisingly quiet considering it was next to ... Read More
This was my 6th cruise with Thomson and my 2nd( and last) on the Dream. Dreamliner flight and transfers all went smoothly and our cabin although a little tired in places was a good size and surprisingly quiet considering it was next to the open stairs and lifts. Despite some upgrades the ship seemed worn and tired. The new coffee lounge was smart but spoilt by the enthusiastic use of mastic on the windows. This cruise is advertised as a Platinum cruise - after researching this it is based on customer feedback so don't expect any extras that this title may suggest.. There are coffee/tea facilities in the cabin and bottled water on the dining table but that doesn't exactly make it platinum! The ship was busy on the day at sea - they have turned the sports court into a sun lounge with beds and a bar which went some way to ease the sunbed situation but occasionally it was hard to find one. There were the usual quizzes and a few classes but little else - no afternoon play for example. I was very disappointed with the main Dining Room this time. There was a wait to be seated unless you were willing to share ( we were a group of 4), there was a wait for the food( breakfast took 1 hour 20 mins on the first morning!) leaving the poor waiters hovering and when it did come it was never hot. The desserts had obviously been prepared for hours and were beginning to curl up at the edges. Most of the waiters were polite but we had a very grumpy waiter one night : he made faces when writing our choices and purposely ignored us so didn't serve any coffee until we eventually managed to stop him and ask for it. We have never experienced that on a Thomson ship.Not impressed. The buffets had a good selection of food - Sirens had a nice selection of salads at lunchtime and delicious afternoon tea. We had breakfast in the buffet before various excursions and it was hot and plentiful. We had a meal in Mistrals one evening - fantastic service and delicious food; just what we had been missing in the dining room. The entertainment team were good and the evening shows were excellent with good choreography. The Cruise Director sometimes took part but we never saw him out and around the ship. Crew show was also very good and was the only time you felt the whole crew were a 'family'. This is the first year Thomson has visited these ports and the ship had problems getting into them due to the wind which reading other reviews seem to be an ongoing theme. The captain admitted that the ship did not have modern stabilisers like bigger cruise ships and found it difficult getting into port. Our first call was Roatan, Honduras and we could not get into port so went to a smaller one next door, unfortunately a ship had docked earlier so tenders had to be lowered making our arrival late. The next port was Belize and the ship anchored quite a way out - the journey by local tender to shore was 20 mins , if ships tenders were used it would be 40 mins! We were late into Cozumel as the ship took several attempts to dock. This seems to be an ongoing problem for the Dream, maybe Thomson need to find different ports of call or a ship that can cope with it. Judging by other reviews we were lucky and managed to visit all ports eventually. There was a wide range of shore excursions which covered most tastes from active to historical and the guides were good, especially in Belize. However, we did have some mishaps - on the catamaran trip a man fell off the top deck into the water and on the trip into the forest one poor lady passed out right in front of us. On the long trip to visit Chichen Itza the ferry from Cozumel was very rough so many were sick before they got there! On return to Jamaica we stayed on for another week at the Sensatori resort and had a fantastic week. If we had been there first I don't think I would have got on the ship. Would I go with Thomson again? Yes, we have had some great cruises but I wouldn't go on the Dream again- shame. Read Less
Sail Date January 2015
Before we went on holiday we checked Cruise Critics for reviews of Thomson Dream. The reviews were mixed so we set off with an open mind, never cruised on Dream before but cruised Celebration 18 months ago. The flight was superb on the ... Read More
Before we went on holiday we checked Cruise Critics for reviews of Thomson Dream. The reviews were mixed so we set off with an open mind, never cruised on Dream before but cruised Celebration 18 months ago. The flight was superb on the Dreamliner with ample room and less noise we anticipated our arrival at Barbados. Check in was quick and easy, having booked in at Manchester Airport and not seeing our luggage again until we reached our cabin. We were in an outside plus cabin on deck 6 which had lots of space but soon realised that the cabins were not soundproofed as we could hear every conversation from the cabin next door. There was quite a bit of vibration in our cabin too. Our stewardess, Sri, was adorable and kept our room clean and spotless. Many of the Asian staff in all the bars, restaurants and cabins were always cheerful, polite and were ready to take time to chat to us. Now for the not so good bits.. We paid £15 for a safe which was difficult to open (other people were heard to comment about this too) The food in the Lido restaurant was sometimes cold when we ate at lunch time. The ship, even though we heard had gone through a refit, was old and tired. On open decks in certain places the seal had worn and when treading on them stagnant water oozed out which was quite unpleasant to say the least. The putty on outside windows had rotted away on most windows some of the seating in the bars was worn and shabby. We had 2 meals in the Grill restaurant, which were extremely good, but the charge for the meals was more than you would pay on a 4 star liner. If you wanted steak in the Orion restaurant a further charge was required. Unfortunately, we could only take a weeks holiday, but if a 2 weeks holiday had been taken, we could have gone on a 4 star liner with a balcony for not much more than we paid for 7 days. There was a fiasco when we were given details to log onto the internet, Thomson's site, so we could download our boarding cards. Some people had tried for over 2 hours and failed. Why should we have to administer these things and waste our holiday time to cut down work for the Office staff on board. This was not a brilliant move that Thomson's made, I am sure. All in all we enjoyed the days off ship, excursions arranged by Thomson were far too expensive, so we did our own thing, catching taxis to beaches or arranging a tour and sharing with other people. Most of the entertainment was good, the best being the night the talented crew put on a show. When disembarking everything was well organised again, our luggage was taken from our cabin the night before and we next saw it at the airport when we arrived in the UK. Upon reflection the itinery was superb, the staff attentive and helpful but the ship did not live up to expectations. The cruise, we feel was overpriced for a ship of that status. Upon saying that, if people are willing to pay, Thomson will provide such cruises on Thomson Dream.   Read Less
Sail Date March 2014
Well what a difference 2 years makes in my opinion no way is this a platinum ship We noticed the subtle changes that had been made in order to claw back more profit. MDR you now have to ask for toast no one topping your tea or juice up ... Read More
Well what a difference 2 years makes in my opinion no way is this a platinum ship We noticed the subtle changes that had been made in order to claw back more profit. MDR you now have to ask for toast no one topping your tea or juice up unless you ask people might say that is nick picking and i could go in the self service but last time going in the MDR for breakfast was great .On a night the sizes of portions had shrunk also if you had purchased the AI drinks package not enough wine waiters to keep you topped up ,some of the food was not 5 star no steak unless you pay .Not enough staff in the MDR Marks out of 10 for food 5 Think we may have been spoilt last time as the shows and artist where not to the standard of other cruises with Thomson that we have been on the whole program of event time did not work out very well some times nothing on even some shows cancelled. The ship in places was still looking dower and in certain floors there was a strong smell of the toilets. After all i have said i must admit i don't think you would find a better and friendlier crew than Thomson and some great friendly passengers. IMO i do believe the dress code has to be adhered to better if people dont want to the use the self service. Everyone's nightmare SUNBEDS on sea days you need to get up early first day 7-30 only just got one loads of space where they could put more sports deck for one rear of ship even though you might not get the sun there all day Yes they had crew members going round putting notes on 45 min then you lost your sunbed but some selfish passages saved then for there friends and moved the notes . Passengers where left to lay on the floor this can not be right and i mean loads of passengers not just one or two. Second sea day 7-15 nearly all beds gone Apart from getting more beds don't know what the answer is maybe they cannot because of storage maybe the beds should be allocated four hours per cabin that way everyone gets a bed for half a sea day. Dont think we will be going on Thomson for a few years again unless they get back to the standards they used to have and get away from the Butlins on water Keith PS we did have a good time and the ports we visited where excellent just not to the standard we had before.   Read Less
Sail Date March 2014
Just a few thoughts from our recent trip: Bad points:- *)Food was poor and lacked flavour and had no Caribbean influences, which is strange as it was a Caribbean cruise *) Food was more about quantity rather than quality *) 1/4 of the ... Read More
Just a few thoughts from our recent trip: Bad points:- *)Food was poor and lacked flavour and had no Caribbean influences, which is strange as it was a Caribbean cruise *) Food was more about quantity rather than quality *) 1/4 of the staff lacked the necessary customer services skills and were not that helpful *) No Caribbean themed nights, which was a shame as I was hoping for a more authentic cruise *) Cabin was dull, and without putting our own finishes touches to the room, the accommodation would have been below average standards Good points:- *) Holiday itinerary was good (e.g great choice of islands visited) *) A special mention to Larry at the back, there are not enough words to express what a great job he did. From his attention to detail to anticipating our needs, he was super! *) Also Rudi, Jodel, Rommel and Astika did amazing jobs at keeping us happy *) On the 3/4/14 reception did an amazing job of dealing with our concerns about the quality of the food and directed us to the head chief and the overall food manager. The Head chief and overall food manager dealt with our concerns in a very professional manner *)Larry and Ariel did an amazing job attending to our dining needs Recommendations: Address the food menu option and quality of the food, and introduce some authentic Caribbean flavours! Read Less
Sail Date March 2014
We flew from Manchester on the Dreamliner, nice plane. We arrived at Barbados and transferred directly to the ship, easy check in in the “shed” We had booked an inside cabin on deck 5, same cabin that we were in in September so no ... Read More
We flew from Manchester on the Dreamliner, nice plane. We arrived at Barbados and transferred directly to the ship, easy check in in the “shed” We had booked an inside cabin on deck 5, same cabin that we were in in September so no surprises there. The Good. The itinerary, 12 ports in 14 days. Long days in port. Most days arrived before breakfast and left as it was going dark. The bar staff, we were on the drinks package and got to know the bar staff well. They are very friendly and good at their jobs. The Grill, we ate here twice as it was so good the first time we went back on the second week, 8 course meal! The Bad. The food in the Orion was average on most nights. On New Years Eve on the gala dinner I had Steak Rossini and it was so well done it could have been used as shoe leather. Service was slow on most nights and there weren’t enough wine waiters for the amount of people. On the last night one of the options on the menu was Cornish Pasty! The Entertainment We had seen most of the shows before as this was our 3rd cruise in the year. These were the worst performed of the 3. The dancing was good and the close harmonies were ok but there wasn’t any good lead singers. Most nights the show lounge was half empty and people were walking out. The only time the show lounge was full was for the comedian and for the crew show which was superb. I would be very reluctant to book another Christmas Cruise with Thomson as they are happy to charge premium for Christmas but there is no value for money.   Read Less
Sail Date December 2013
This was our first cruise on with Thomson and over New Year. We had a very good flight on the Dreamliner and the queues in the “shed” at Barbados were not too bad. Actually I felt the whole thing was handled very efficiently. However, ... Read More
This was our first cruise on with Thomson and over New Year. We had a very good flight on the Dreamliner and the queues in the “shed” at Barbados were not too bad. Actually I felt the whole thing was handled very efficiently. However, you are immediately asked if you want a safe and the wine package. It would have been good to actually get on the ship first! Our first impressions of the ship were that it all seemed a bit tired, as others have said. Our cabin was OK and very clean, as were all areas of the ship, but the first thing we saw was the scruffy frame around the window. The toilet didn’t work, although that suddenly flushed shortly after we called reception. There were two sockets over the dressing table, one for 2 pin round and one for 2 pin flat. We later discovered that these only worked when the lights were on so not a lot of good for charging phones and cameras overnight – use the one for the kettle. The shower gave us a lot of entertainment. There is the bath, hand shower and overhead shower all on one control. By the end of the first week we had just about discovered how to use this without getting all three on at once and flooding the bathroom. Other people had the same problem so not just us being useless. As for the safe – our advice would be not to bother but lock valuables in your suitcase. Not only is £25 an extortionate amount for something hotels give free, but we had to call reception twice to sort it out as it refused to open. On the second occasion there was a delay in someone coming up as they were already attending three other cabins! We began to dread using it. We used the Orion restaurant most of the time as we like to be served and it was a good chance to meet other people as sharing tables is the norm. There is quite a varied choice of food but the portions are not huge and some of the dishes seemed very tasteless although the soup and the fish were always good. The waiters and wine waiters are all really friendly and a few very entertaining. We would recommend afternoon tea in the Argo bar if you want a bit of class. Tea and cakes served nearly every afternoon while listening to a piano and violin. We were in the Medusa Lounge to see in the New Year. Free champagne was being handed out but stopped about half way round. They had run out of glasses!! Now that is just bad management. Apart from that I suppose it was very much what you made of it. The party on the top deck was good fun – much what you would expect. We did do a few tours on boats but they weren’t really good value for money. We never do tours of the islands though as it is always cheaper to hire a taxi and you go to all the same places. We had been looking forward to going to Mustique from St. Vincent but two days before this was cancelled. We had initially been lead to believe it was due to the weather but later we were told the island was “full” (of celebrities) and this trip has been cancelled before for the same reason. The ship says there is Wifi – you have to pay of course, although that is something else usually free in hotels. Don’t bother – it didn’t seem to be available most of the time and is fairly available in bars and other areas around the ports. It is free and fast in Barbados cruise terminal. We were in the unfortunate group travelling home to Gatwick. The flight, which should have taken off at 5 in the afternoon was delayed until 10, we were initially told, the following morning. We spent the night in a hotel and then were taken to the airport at 8 the following morning where we all stood waiting to check-in until the desk opened at 9 even though there were staff around. The plane eventually took off just after 12 arriving in Gatwick just after midnight. No trains running by then so another night in a hotel. We have asked Thomson to pay for this and our breakfast. We shall see.   Read Less
Sail Date December 2013
I recently have returned from a 14 day. Xmas cruise on the Thompson Dream How disappointed we were. After reading some of the reviews I can only highlight what has already been written.. We were hoping for a Dream Holiday we have been on ... Read More
I recently have returned from a 14 day. Xmas cruise on the Thompson Dream How disappointed we were. After reading some of the reviews I can only highlight what has already been written.. We were hoping for a Dream Holiday we have been on many cruises but never had the experiences we had on this ship. The room we were allocated was a single room with 2 children's beds in we are 60 years young they told us they were unable to move us until the second week.. we were offered another room on day 8 that was smaller so we stayed put the food was unacceptable both in the Restaurant and in the Lido buffet we complained on many occasions but was told it would get better !!!!! It never did Christmas Night we queued for over an hour and left the table at 10.45 still wating for our dessert. The Christmas dinner consisted of 2 slices of Turkey 2 carrots 2small potatoes 2green beans, they were more interested in selling their Wine than serving at the tables There was no christmas Celebrations going on whatsoever during the day The Evenning Entertainment Was good but No way as good as I've seen on other Thompson Cruises apart from the shows there was very limited Entertainment we were in bed by 10.30 the ship looked very tired and in need of a complete refurbishment . I would like to know how this ship has been graded with a Thompson Platium Award !!!!!!! I would not recommend this cruise it cost us a lot of money and we both feel very cheated. Read Less
Sail Date December 2013
My mother and I recently went on the Thomson Dream Caribbean Treasures cruise. This was out third cruise, the first 2 having been with Celebrity. We were prepared for a difference however not quite as big a difference as we found. The ... Read More
My mother and I recently went on the Thomson Dream Caribbean Treasures cruise. This was out third cruise, the first 2 having been with Celebrity. We were prepared for a difference however not quite as big a difference as we found. The ship was obviously smaller but we expected that. Somehow though it was also a lot harder to find your way from a to b. This was not helped by lifts which did not always go to the top or the bottom and on one occasion a lift which stopped on one floor but announced a different floor. The flight and embarkation all went very smoothly. And given the snow disruption this was something of a miracle. Upon entering the cabin we could immediately see this was a tired ship. The bathroom, whilst it has a bath, had various patches of plaster and a shower which was ineffective and confusing. In addition we were rather disgruntled by the note placed on the blue pool towel which read "Please be advised that if the towels are not returned at the end of your cruise, a charge of £10 per towel will be automatically added to your onboard account". Whilst I appreciate they may have had issues with people taking the towels this was a tad insulting. The food onboard was generally bland and certainly not the cuisine we had onboard the Celebrity eclipse. Puddings were stodgy and tasteless and on one occasion my mother had gammon steak which was dry and way too thick. I have never cruised before and actually lost weight whilst on the cruise. The waiter however was fantastic. He was friendly, took time to learn our names and always greeted us with a smile and a wave. Recption staff were very different. I made an error with my logging out on my internet package and lost 80 minutes. I had to put up quite a fight to get some minutes back and was told 3 times I had made the error and I had wasted 80 minutes. They made me feel very small and so in the wrong. Typical British customer service of the customer is wrong. The caribbean itself was lovely and the ports of call were all good. We went on 3 trips which we enjoyed and were generally good value. Drinks were provided on most of them which was nice in the heat. The pool areas were fine. The pool was always a little cold but this kept the less hardy out of it which suited me. We were a little taken aback on a sailing day though to discover most of the sunbeds had towels draped on them quite early but rarely had people sitting on them. The quizes were good fun and the nightly TV gane show was always enjoyable. The theatre shows were fine but nothing spectacular. The return home again was smooth. We were allowed to stay onboard for most of the day prior to the coach trip to barbados to pick up the flight. Luggage appeared on the carousel. Would i sail with Thompson again? I don't think so. Unfortunately we first sailed with celebrity and it is hard to then lower the standards. Read Less
Sail Date January 2013
Having been reading the reviews for several months about this ship I was determined to keep an open mind, and having previously sailed on the Thomson Destiny to the Caribbean a few years ago I pretty much new what sort of standard to ... Read More
Having been reading the reviews for several months about this ship I was determined to keep an open mind, and having previously sailed on the Thomson Destiny to the Caribbean a few years ago I pretty much new what sort of standard to expect. However I was pleasantly surprised with the size and decor of cabin, and the majority of the decor on the rest of the ship. All the staff were helpful and friendly, always cleaning and seemed to be continually polishing the hand rails on the stair ways, no sign of nora visus thankfully, admittedly the lifts were a bit erratic but it forced us to use the stairs. The day at sea saw the usual shortage of sun beds along with beds being reserved for hours with no one using them, but this seems to be a common problem. The Ports of call were all good and it was nice to be able to go ashore in the evening in Aruba as it was a late sailing, we only did one arranged trip the rest of the time we did our own thing, but thoroughly enjoyed all the ports of call. The only negatives I have are the standard of food in both restaurants, and thought the �£20.00 ahead for sirens was a rip off, so never went there, but cant imagine the food was any better the menu didn't change the whole week. The entertainment was OK, but I think the entertainment on the Destiny spoiled us as it wasn't quite up to the same standard. Also we were on level 5, our end of the corridor was ok but the end at the back smelt of sewage and sometimes crept into the stair well. Overall enjoyed the cruise and would sail with Thomson again, however I'm pleased we did the cruise first and hotel 2nd week as I would have been even more disappointed in the standard of food having had marvelous meals at the hotel. Read Less
Sail Date February 2012
Having read some of the reviews about the dream i was a bit nervous of what to expect. The ship is dated and i couldn't see any indication of a refit, the carpets are worn and the chairs have seen better days, and yes there was a ... Read More
Having read some of the reviews about the dream i was a bit nervous of what to expect. The ship is dated and i couldn't see any indication of a refit, the carpets are worn and the chairs have seen better days, and yes there was a funny smell on deck four, however it was clean, and the staff could be seen cleaning all the time. Main complaint is that the main sit down dining is on deck four (go to Alexis's side its not smelly)and you end up meeting in deck 8 and having to go up and down. Only one lift was working so did get fit up and down the stairs to dinner every night. The food wasn't as good as previous cruise, but it was still ok however nothing rave about. The cabin was freezing, air con on overdrive and couldnot turn it down. The staff are excellent, really friendly and made the cruise. Overall, i feel a bit let down by Thomsons... they sold it as their new ship, but its tired and old and does need new carpets, chairs and linen, however clean they are trying to keep it,it just looks old and not worth the money we spent. Also if you're going AI a few drinks now have supplements, especially the popular cocktails and cranberry juice. Read Less
Sail Date February 2011
We embarked at Montego Bay but this port is not an option to choose so therefore used the disembarkation port of barbados We read all the reviews before we sailed and spoke to Thomson for the necessary assurances that our cruise to the ... Read More
We embarked at Montego Bay but this port is not an option to choose so therefore used the disembarkation port of barbados We read all the reviews before we sailed and spoke to Thomson for the necessary assurances that our cruise to the caribbean would live up to our expectations. We knew the ship was not new and we did not expect the standards that we had enjoyed on the larger newer american ships. First impressions were of a tired ship showing her age. The ship did list and the air conditioning is not as efficient as it should be. We did experience sewerage smells in the lower corridors on several occasions although we had no problem with our suite and bathroom on deck 7. The toilets on deck 9 were blocked on one occasion and there was clearly a plumbing problem. The captian is not freindly or aproachable and is rareley seen around the ship. In fact all the senior management were very low profile and were not seen round the ship meeting and mixing with the passengers. The captain made sarcastic comments at the captains cocktail party about passengers who had chosen not to queue to shake his hand - maybe he needs to remember who are the paying guests and who are the crew! The good news is that the staff on this ship are excellent - all the staff are friendly and very welcoming. The shows are a very high standard with an excellent group of show team members, the Dream is very lucky to have such talent on board. The food is very good and there was plenty of variety. Although one morning the bain marie was broken down and all the food was cold - I was concerned when they offered to reheat scrambled egg in the microwave instead of disposing of the food properly - they cannot take such risks with food in this type of environment. Although Thomsons cannot be held repsonsible for the behaviour of their clients we were appualed that the dress code in the evening was not adhered to by some passengers who entered the dining room and a la carte restaurant in jeans, flip flops making no attempt to meet the suggested dress code and were not challenged to maintain any standards - there is a 24hr option available for people who want to dine in beach attire. We have cruised on Thomson ships many times in the past and have always had good expereinces on board. Our return this year was purely for the itinerary as we wanted to visit Cuba, talking to other passengers we were not alone in this decision to cruise aboard the Thomson Dream. Given the standard of this ship we will not be cruising with Thomson again and will return to the larger liners where standards are maintained at the highest possible levels at all times. Thomsons are careful with their exit questionnaires to ensure the high satisfaction rates they boast - easy with such loaded questions If Thomsons want to be considered as a serious player in this market they must address these basic standards that their competitors insist upon. It is our opinion that Thomsons cruising is second rate cruising and not anywhere near 4 or 5 star cruising as they try to suggest. The prices charged are not reflective of the standard and I feel that we overpaid for the accomoodation we had including the flights which although we upgraded to premium class this was not truly a first class experience as the planes are as tired as the Dream. Read Less
Sail Date January 2011
Thompson dream read Thompson nightmare, This ship needs to be laid to rest, the problems we had in the last 2 weeks on the cuban itenery evidence this, engine fire, insufficient tenders to gt passegers to shore, no sun bed ... Read More
Thompson dream read Thompson nightmare, This ship needs to be laid to rest, the problems we had in the last 2 weeks on the cuban itenery evidence this, engine fire, insufficient tenders to gt passegers to shore, no sun bed regulation which meant sea days were like benidorm on a bad day, the constant smell of sewage and constant queue of upset passengers and crew memebers at reception , a cancleed port visit to Costa maya, a short visit to honduras meant we made the best of a bad tried old ship. The captains remark on the night of the ships engine fire which I was fortunate enough to be in my cabin on deck 6 & not let effect the rest of the holday ,the remark 'rest in peace' did upset a number of passengers . We have cruised with a number of companies and have never been as happy to anchor up in barbados to come home A very expensive error on our part shame on thompson, they have a lot of service recovery to do Read Less
Sail Date December 2010
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