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225 Marella Cruises Eastern Caribbean Cruise Reviews

Our biggest complaint was with reference to the food onboard. This is the only ship amongst a number of cruises we have taken where we have not wanted to eat! We are not fussy eaters but we really DID NOT enjoy the food offered on this ... Read More
Our biggest complaint was with reference to the food onboard. This is the only ship amongst a number of cruises we have taken where we have not wanted to eat! We are not fussy eaters but we really DID NOT enjoy the food offered on this trip. Let’s start with the buffet/Lido restaurant. The breakfasts and afternoon teas were very repetitive and with little variations. The food was often oily, with the eggs being either over or underdone and only luke warm. The bacon and sausages tasted cheap. The cereals were mainly of the cheap sugar laden variety while the fruit was consistently melon and pineapple. Lunchtimes fared little better. The salad was only ever the following:- lettuce, cucumber, radish, grated carrot, sweetcorn, tomatoes, watery silverskin onions (no vinegar) and cheeses with no variations. The salad dressings on offer were poor, heavily oily and poor in variety. The mixed salads on the appetiser counter were laden with mayo or looked revolting. Hasn’t the chef heard of pulses, a variety of salad leaves etc? The main courses were equally bad in their look, smell and taste. So much so lunch often became hot dog and chips from the snack bar by the pool – something we never eat at home or on holiday. The sugar free sweets were also poor in variety, being mainly a creamy mousse or pastry with fruit, not helpful if one doesn’t like creamy mousses and can’t eat pastry! Additionally the sugar free was rarely labelled as such and one had frequently to ask if there were any sugar free. Afternoon tea was the same every day, sausage rolls, small sandwiches, trifle (not sugar free) scones, cake and biscuits (none of which were sugar free). In fact the sandwiches were often the best food of the day. The scones were also acceptable if one ignored the too high bicarbonate taste, but couldn’t cheese scones have been served occasionally too? The biscuits were the worst we have tasted – dry and tasteless regardless of flavour, too much flour and not enough fat to make them flavoursome and ‘short’ in consistency, in other words, they were cheap! Drinks in the Lido – the coffee was dire, bitter and totally unacceptable. I drank only tea for the duration of the cruise whereas my husband doesn't drink tea, coffee, milk or alcohol so his choice was nil for the entire cruise, bar water, since no alternative drink was on offer, unlike other cruises which still offer juice and iced flavoured teas at all meal times. Let’s now look at the food in the Meridian Restaurant. Breakfasts: Firstly, fruit juices served at breakfast were far too sweet. We think that they were fruit concentrates which hadn’t been diluted. We had to dilute it by 1/3 or ½ to make it drinkable. The fish for breakfast was often unrecognisable as such being dry and much over-cooked, so much so we stopped choosing the fish dishes before a few days had passed. The omelette I tried after the fish was almost inedible too, the taste and texture weren’t good. My husband concurred on the only day he chose omelette. The yoghurt with fresh fruit was always sugared therefore problematic for me, also the choice of fruit was always melon unless we stipulated otherwise and when we did ask for alternatives the waiters always looked surprised, although we did get our choices. We asked for water, only wholemeal toast and sugar free conserve each day, yet we always had to ask several times for what we required and sometimes it wasn’t listened too or took far too long to get. Many people gave up without a second tea, coffee or whatever. The staff weren’t particularly helpful or friendly. To be honest, my husband ate Weetabix followed by toast for the majority of the cruise. I, by contrast, resorted to porridge followed by Egg Benedict when available. Note I said egg not eggs Benedict – most ships give two, on this ship only one was ever given. Believe it or not, breakfast was probably our best meal of the day!!!! We didn’t eat in the Meridian for lunch. Dinners: The service was appalling. Several times we waited between 1hr and 1hr 30mins between the starters and the main courses and complained about main dishes being cold on more than one occasion. One day we actually saw the chefs, waiters etc. and baked Alaska presentation TWICE, without receiving our main course! The main course were poor in quality, often way too salty, bloody meats, lacking taste, having a horrible taste etc. etc. I even refused the Spaghetti Bolognaise. It looked like a poor tin or packet mix – short lengths of spaghetti mixed with the ragout sauce, not at all like proper Spaghetti Bolognaise. It tasted like it had lots of chemicals in it – really horrible, it was sent back, I was offered a second choice but by then I didn’t want to wait again and was put off by the first offering. A couple of evenings later we went to the Kora La, hoping for a better experience. I ordered the Beef Rendang and my husband ordered the Stir-fried noodles. Were these any better? Not on your life! Both dishes were so excessively salty we had the head waiter and the chef attend our table. We were offered alternatives but by now we were not in the mood to try yet more, rather we felt ill and disappointed. NEVER have we had such experiences on a ship. Let’s move to our cabin. To be fair our steward, was very friendly and helpful so no complaints here. Yes, the cabin was small but as we booked very late, this did not surprise us. However, what did surprise us was the lack of a refrigerator in the cabin. All of our previous ships have had in-cabin ‘fridges and we didn’t even consider the possibility that there wouldn’t be one. A ‘fridge is important to us since I have medication which needs refrigeration, so every day I had to go to reception to get and return my medication to them, waiting in sometimes long queues to get and then to return it – what an inconvenience! The television in our cabin was of poor quality, poor reception and a general lack of stations to watch. The safe had to be paid for separately! Never have other ships charged us for in-cabin safes because this is for your benefit as much as our’s – shocking and expensive! The facecloths in particular, were often grey and unhealthy looking. There was no complimentary dressing gowns and an elitist system for beach towels too – pale blue for the cheaper cabins, medium blue as one moves up the decks and royal blue, plush ones, for the better cabins. We were really disgusted at this – deliberately singling out what class of passenger one is – shame on you Thomson! This too NEVER happens on other cruise lines. On the subject of sunbathing, we have a further complaint. The front of the top deck of the ship was often closed off due to ‘high winds’. Frequently this wasn’t the case but still we couldn’t use that area. The middle section was currently being refurbished; I say currently but in fact no work was done on this section all the time we were on board. We were all jammed on a small section, jammed in like sardines on the two sea days, most unpleasant. We heard this section had been shut since the start of the season. Furthermore, there are no toilets in this area. Lastly, the deck hands were regularly clearing away the sunloungers by 5pm even though the sun didn’t go down for another hour to hour and a half. They often asked passengers to get up so they could pack away. How unwelcoming! Of course this also meant there were no seats outside if one wished to sit out and peruse the stars on the warm Caribbean evenings. We’ve not seen the like of this previously either. Our final complaint is in regard to returning to the ship after a day on shore. Actually, the staff on duty at the gangplank both going and coming, were humourless and unresponsive. There was no canopy on the pier, no welcoming drink, indeed no welcome. We were the poor relations of the cruise world as compared to the other ships we were docked alongside. Lastly, the security on board was a laugh, we could have brought all sorts on board. They rarely had the X-ray working. Is this a Platinum Cruise as advertised ? – No way!!!! We consider it to be a poor cast iron level. Would we cruise with Thomson again? A resounding No! We’re so pleased we got a cheap, last minute deal. If we had paid the brochure price we would have been stomping by now and probably we be consulting with a solicitor. A shockingly, bad experience and one never to be repeated. Added to the general insult of actually being on board, on return and wishing to complain we filled in the on-line booking complaints form - it doesn't send and we have tried it on several occasions. A letter of complaint did receive the customary general reply, saying we would hear within a month. It's two months now and still no response and you can't get anyone on the phone either. We read reviews and decided to still give Thomsons a go. Warning, book at your peril - you have been warned. Our advice - try another company, any other company which isn't owned by Thomson. Read Less
Sail Date March 2015
This is our third cruise with Thomsons and probabley the last. We went for an inside cabin on deck one because of the price. We have paid the same for a balcony cabin with another cruise line in the past. This was the worst cabin we have ... Read More
This is our third cruise with Thomsons and probabley the last. We went for an inside cabin on deck one because of the price. We have paid the same for a balcony cabin with another cruise line in the past. This was the worst cabin we have ever had, the cabin rattled and rolled all the time and the beds were hard and the pillows were cheap and nasty. We are both non smokers and we had trouble finding sun beds away from the smoke. We did complain 3 times at reception but they didn't seam to think that the lack of no smoking signs was a problem. This is the reason that we will not be cruising with Thomsons again. Usually the entertainment on Thomson cruises is excellient, but on this ship sadly not, in the Broadway show lounge it was repetative so say the least. We thought the standard of food was not much better than a moterway cafe, with the exception of the a la carte restaurants but we pay a hefty surcharge. We visited these restaurants four times to get a decent meal. Read Less
Sail Date March 2015
old, outdated (apparently re-furbed in 2013) and riddled with faults. however cannot fault the staff especially the bar staff and housekeepers. the excursions were a bit over priced. the faults were continuos starting with the socket in ... Read More
old, outdated (apparently re-furbed in 2013) and riddled with faults. however cannot fault the staff especially the bar staff and housekeepers. the excursions were a bit over priced. the faults were continuos starting with the socket in the room didnt like any adapter put in it. next the engine wasnt working properly and we had to stay overnight in st. kitts and miss antigua. the toilets kept blocking up, causing less abled people to travel half way round the ship to find a toilet. by the next week of our stay the engine still wasnt fixed and we had to miss another port (grenada). the caberet team we awful and planned our nights to avoid them, we usually went to liberties and listened to the peakles which we pretty good. the lights in our room kept breaking and had the same light fixed 3 times. the drink packages seemed a waste of time concidering you had to pay a surcharge on about 70% of them and pay £400 for the package.   Read Less
Sail Date March 2015
My hubby and I took our very first cruise, with Thomson on the Celebration. We boarded in Barbados after a 9 hour flight on the lovely Dreamliner aircraft, this is the latest plane in their fleet, and its roomy and comfortable with all mo ... Read More
My hubby and I took our very first cruise, with Thomson on the Celebration. We boarded in Barbados after a 9 hour flight on the lovely Dreamliner aircraft, this is the latest plane in their fleet, and its roomy and comfortable with all mo cons. However on arrival at port, we had to register, for our arrival onto the ship, which was a bit slow,. We were afforded a partial view nothing was too much trouble. of what we thought was our ship through a window, it looked very impressive, but was in fact from another company 'Celebrity Cruises ,and twice the size of ours which was the much smaller older ship behind it .. ah well. The overall first impression of the interior of the Thomson Celebration was dated decor, a little drab and tired, although it was spotless. the bathroom was a 4ft square, sink and shower and toilet all crowded in, but again dated but spotless Sleeping was difficult due to engine noise and vibration, we got used to it eventually. On the plus side the staff were wonderful, thanks to Jasam our cabin steward for a spotless room, and Jefferson our waiter at liberties night club, who was always smiling gave us great service. Entertainment was varied and good. the food was also excellent with many choices. I recommend the hot stone restaurant , it was an experience not to be missed, and the steaks were delicious. Overall We had a great time, but think the Celebration has had its day as a ship Read Less
Sail Date March 2015
This is the only second cruise we have been on. The cruise ship was fantastic, food and staff very good. The problems we had were with Thompson from the start. When we booked it was not explained to us about the cabins or the upgrade. It ... Read More
This is the only second cruise we have been on. The cruise ship was fantastic, food and staff very good. The problems we had were with Thompson from the start. When we booked it was not explained to us about the cabins or the upgrade. It was a shame because the ship was good for the money the one problem we had that you must be aware of we upgraded but when we got to are cabin it had single beds but we were led to believe it was double beds .When I went to reception there were al lot of people complaining with the same problem, There was a lady in tears because here husband had booked this as a surprise birthday present, we were two couples and a friend who was a widower he had a double bed, he went to reception to offer his room so they could have a double bed, But the manager that he spoke to did not want to know. We will be looking at other cruises in the future it is a shame because Thompson are letting there staff down. As we could not book in on line before are holiday because Thompson web site crashed we had to book in at the airport. This was not bad but on return Thompson booked us in online from the ship, are party had two couples and a single as motioned above. and we all sat separately some distance apart. The air hostess said when we complained that this happens on every flight and she could not apologise enough. Most of the island we called at we arrange are own excursions are selves apart for one this we did do with Thompson four hours in a old bus with no suspension on mountain roads full of pot holes, When we boarded the bus the only seat left for my wife was over the wheel arch she had to sit with here knees under her chin and at 66 years of age this was terrible. Read Less
Sail Date March 2015
My wife and I did our first cruise. We wanted to see Mayan temples so the Mayan treasures itinery seemed ideal. We did not know what to expect. On the plus side; The cabin was more spacious than we expected and it was very well cleaned and ... Read More
My wife and I did our first cruise. We wanted to see Mayan temples so the Mayan treasures itinery seemed ideal. We did not know what to expect. On the plus side; The cabin was more spacious than we expected and it was very well cleaned and maintained by our cabin steward. The food on board was excellent. I have a few food intolerances so the buffet restaurant (the Lido) was very good - plenty of choice of foods and all labelled if gluten free so choosing was easy. Also had a good variety from day to day and it was well cooked and generally good. the available excursions were also very good in range, and the ones we actually did were very good too. The crew are mainly Phillipino and were friendly, polite and attentive. cant fault them at all. The ship was in good order and was spotless throughout. The drinks available on board were charged at approximately UK prices and were all familiar to us (strongbox, coke, etc....). It was also very nice to have access to PG tips in the buffet restaurant - so a good cup of tea was always available. The logistics of cases and booking in were also very efficient. if we have one criticism it was the entertainment. The day time stuff was very Butlinesque. table tennis, quizzes, bingo etc... The evening entertainment relied exclusively of a troup of singers and dancers. each night had a singing and dancing show of about an hours duration (two performances) but that was it. there was no variety at all (other than different songs). There was a UK comic who did one show - and he was OK but very much of the Northern music hall variety, but apart from that nothing else. It would have been nice to have had some variety as it wore a bit thin towards the end. The entertainment director also got on our wick - he was a bit portly to be performing and had the most irritating catchphrase ("Ciau for now") which we kept hearing - although I gather he has now left the boat. So in summary, a good trip and we would recommend it with the caveat that the entertainment was not as varied as we would have liked. Read Less
Sail Date March 2015
Departed UK on February 1st for 14 night cruise, flight from Gatwick was delayed an hour and half but this did not inconvenience us, an easy check in and we were told we would next see our bags outside of our cabin. Dreamliner an ... Read More
Departed UK on February 1st for 14 night cruise, flight from Gatwick was delayed an hour and half but this did not inconvenience us, an easy check in and we were told we would next see our bags outside of our cabin. Dreamliner an excellent aircraft, at the last minute we opted to upgrade to premium economy for the outward journey, a very comfortable flight with a choice of menu and noise cancelling earphones however, after the return flight in economy I thought that this was an unnecessary expense as the seat/leg room in economy and the seats themselves were extremely comfortable, the only difference being no choice of menu and menu choice and noise cancelling ear phones. On arrival at Barbados we were taken directly from aircraft steps to ship and immigration formalities were carried out on board at the same time as check in (20 min max), the return journey was just as effortless, left the ship at 3:15pm for 18:45 flight, baggage taken from outside cabin previous night and not seen again until luggage carousel at Gatwick. Cunard & P&O can't match that Room seemed a little tired as did the bathroom but not to such a degree that would spoil our holiday, or put us of travelling on the ship again. Food good, Meridian restaurant very good, service excellent, waiters charming and attentive. Entertainment in Broadway Show Lounge very good on the few occasions we visited I do have a couple of grouches though, firstly, we travelled as a couple for the first week and were joined by six friends for the second week for which we though it would be wise to purchase the all inclusive package. We could not do this on booking in the UK, it had to be all inclusive for two weeks. Why? The cost of purchasing the package in the UK was £199 pp, on board it was £230 pp. Secondly, the quality of the drinks - not a decent gin and tonic for two weeks, the tonic was of the pump variety and was flat - I resorted to bringing a can of tonic from my cabin mini bar to the bar as they did not have this available in their stores We sailed on this vessel 2 years ago in the Red Sea and the drinks quality was far superior, I think the accountants have been busy. All in all we had a delightful holiday, value for money and Thomsons organisation for embarkation and disembarkation is second to none with no queing to get off for excursions. Read Less
Sail Date February 2015
My wife and I have just returned from our two week Caribbean cruise on the Celebration. This was our first cruise so we didn't really know what to expect. We paid a lot of money for a deluxe cabin on deck 9, all inclusive with the ... Read More
My wife and I have just returned from our two week Caribbean cruise on the Celebration. This was our first cruise so we didn't really know what to expect. We paid a lot of money for a deluxe cabin on deck 9, all inclusive with the drinks package, etc, but we never really felt we got value for money. The ship is rather dated now and the decor a little run down, despite having been revamped recently. The food and drink were plentiful but at the same time rather plain. The staff were friendly and very helpful. We visited some great places and went on some great tours and enjoyed meeting new people and experiencing the whole cruise thing. People we met on board who have been cruising with Thomson for 15 years said that each year they had noticed a little erosion of standards, as Thomson try to appeal to the package holiday crowd. Most of the people we met were pleasant but there were a couple of large groups who were loud, raucous and didn't seem to care much about how they were affecting those around them. Usually to be found in the bars, the men were shaven headed with pot-bellies and lots of tattoos (sometimes on their necks and faces) while their wives looked like bulldogs chewing wasps while managing to hold a fag in their mouths. They would shout across to each other during shows in the Hollywood Show Lounge and run around shouting in the Meridian Restaurant while we were trying to have a nice meal. The only places I did not see them was at the Captain's Gala Reception (would have meant dressing up) or in the Browsers Corner - the ship's library - books presumably being to them what kryptonite is to Superman. Being on an all inclusive package I was not happy at having to pay for bottled water; despite the brochure saying that wifi is available in public areas (it is) it didn't say that this had to be paid for - and very expensive it was too for those that really needed to use it. These things we expect as standard these days. Most of us waited until we docked and would find a cafe with free wifi or hoped we would berth alongside one of the Costa ships which were flooded with free wifi which reached our cabin. Also there is a new coffee shop on deck 5 which for some reason is not included in the all inclusive package. All in all a nice introduction to cruising, but if we ever decide to do another one it will be with P & O or Cunard. Read Less
Sail Date February 2015
This was our fourth cruise, first with Thomsons. Very pleasantly surprised from the moment we checked in at Birmingham Airport until returning. Thomsons made this a very easy process, cases accepted at the airport next seen in the cabin of ... Read More
This was our fourth cruise, first with Thomsons. Very pleasantly surprised from the moment we checked in at Birmingham Airport until returning. Thomsons made this a very easy process, cases accepted at the airport next seen in the cabin of Celebration in Barbados. Cabin and balcony bigger than on previous ships, with a bath and tea making facilities. Cabin excellent. Around the ship a little tired but the wonderful friendly staff made up for this. I have never been on a ship with such lovely friendly staff as on Celebration. The Lido food was good, the Meridian Restaurant excellent. The waiters were so helpful, friendly and very happy obviously enjoying their role. Entertainment in the Broadway was very good. Downfall if any was the size of the ship when at sea nearly all decks and sun beds are occupied which seemed a little overcrowded. Smoking was allowed on the portside and also on the deck at the rear, being non smokers we could easily avoid such areas. The ship was very clean and tidy, our cabin steward always seemed to be there but never intrusive. I have to say the friendlyness of the crew really makes this a wonderful experience. Read Less
Sail Date February 2015
Just returned from the Celebration and had a great time. Check in smooth at Gatwick, Dreamliner is the best aircraft I have ever been on, lots of legroom in economy.We had 3 drinks services and they where quite happy to give us a couple of ... Read More
Just returned from the Celebration and had a great time. Check in smooth at Gatwick, Dreamliner is the best aircraft I have ever been on, lots of legroom in economy.We had 3 drinks services and they where quite happy to give us a couple of drinks. The food was also quite good for airline fare. Arrived in Barbados and went straight from the steps of the plane to the ship, and a swift check in on board. I was on the ship in September and they have changed the sports deck into a sun deck, so plenty of sunbeds on sea days. The food I thought was better than last time and the staff as usual excellent. My only negative is, is that each time I have the AI it is diminished somewhat, this time the mixers are no longer from a can but from some label less bottle! making a Gin and Tonic for example horrible. The itinerary was great and our group of 8 had a wonderful time. I can't understand all the negative feedback. Read Less
Sail Date February 2015
Just returned from the Celebration. Had a week starting 8th February. We have never been on Celebration before but had sailed the Spirit which is the sister ship. The USP of this ship for me is the small numbers of passengers limited at ... Read More
Just returned from the Celebration. Had a week starting 8th February. We have never been on Celebration before but had sailed the Spirit which is the sister ship. The USP of this ship for me is the small numbers of passengers limited at about 1200. It means that even on a week’s holiday it is easy to make friends and get to know the staff that recognise you instantly without seeing the name on your card. Flights ok 767 going out and a brand new Dreamliner for the return. No complaints either way. Free drinks served a couple of times during the flight plus lunch and a light tea going out. Flight crew on both flights really friendly and helpful. There is plenty of leg room in the standard class although the premier seats are much wider but I don’t think the extra cost is worthy bearing in mind the big selling point is free drinks both ways. Don’t forget the return journey is at night and you are expected to sleep! Breakfast on the return journey is a Panini filled with all sorts of breakfast type food including bacon, egg, potato etc, to be honest a straight bacon barm would have sufficed! But a minor issue to be fair. Check in now done inside Broadway Theatre but quite speedy. Bags delivered very quickly to the cabin. Another advantage of a small ship. The ship did have a makeover just before sailing to the Caribbean in November and we thought the changes looked really cool with the new coffee bar and destination services taking part of the area previously occupied by the cinema. Cost of the coffee £2.70 which was reasonable and was certainly nicer that the coffee served up in the Lido. The Lido was nicely furnished as was the MDR. For the age of the ship we thought it was excellent, very clean and easy to find your way around. They have now removed the sports deck and replaced with sun beds which is a great idea. I risk saying that there seems to be more sunbathing deck now than many larger ships. (Perhaps) It seemed strange but this ship did seem to have much more character than the Dream. There are 4 bars, Horizons above the bridge (our favourite), Hemingway’s, Liberties and Lido deck. Hemingway’s and Liberties were really nice bars but the air conditioning was far too cold and we spent much of our time in Horizons. The staff in here are excellent as well. The Dream has all bars on one deck so each bar seems to run into the next one. On the Celebration the bars are on different decks so it seems better somehow. We had a deluxe room on deck 7 which was nicely laid out with 2 large picture windows, a nice comfy double bed and plenty of drawers and wardrobes. Even had 2 towelling dressing gowns. There was a large mirror, hairdryer, flat screen TV, fridge fully stocked with booze and tea/coffee making facilities. Bathroom was fine if a bit dated (to be honest), with shower, bath, loo, washbasin and wall mounted cabinet. But who spends their holiday in the bathroom? Our room attendant was Hendar from Indonesia. A really nice guy, always smiling and happy to help. Kept the room nice and tidy despite our best efforts. As returning customers we had a bottle of Prosecco type wine in the cabin. A nice touch although we didn’t drink it. We didn’t eat in the MDR this year but did try the new Asian dining area Kora La. £20 per head but I thought it was really worth the money and had the biggest prawn crackers I have ever seen with a really spicy onion relish. For the main course I chose chicken Madras followed by a lovely dessert. The service was attentive and as usual very friendly. We ate mainly in the Lido as this gave us the widest option of food and ability to eat at a pace which allowed us to time ourselves for the show etc rather than relying on waiters. The food in the Lido was good. There was always something nice to eat in fact too much really. The only criticism is that the food does tend to go cold rather quickly but this wasn’t really a problem. A new service I haven’t noticed before is waiters coming round with water and tea/coffee served at your table. A nice touch. Wine packages are a major feature this year and they do try to over sell this in the first 2 days. A polite no thanks usually see them go away and there is certainly no heavy pressure selling just rather a lot of it initially. For wine lovers it is probably worth it, there is an excellent choice of wines with at least 10 varieties of red plus white and rose. Not cheap plonk either! Other drink prices are not too bad with most drinks priced around £3.50 to £4.70. I know these sounds expensive but let’s bear in mind this is a holiday destination and not your local boozer plus the drinks are not by optic but hand poured. A little extra tip here and there soon sees an increase in measures! Didn’t get pestered this time by the photographers. Unfortunate really as we would have liked at least one picture as a memento. Entertainment I have been critical of shows on Thomson’s recently, last year on the Dream I thought the team were really weak with too many 'camp' male singers. I don’t have an issue with 'camp' but an entertainment group needs some strong singers in my opinion and there were none last year on the Dream. Even the females and dancers didn’t excite. This year totally different, not only were there some strong singers but the dancing was excellent as well. Costumes are also really good. One thing I thought was a bit cheeky was that they repeated a number of songs along with costumes one night. Surely with the number of shows they rehearse they could avoid this. Bear in mind one night is the comedian so no show! The Peakles are still the resident band. Last year on the Dream it was Tina and the Peakles. This year Tina has gone and is replaced by another female singer. She is ok but I am sorry this is probably the worse band I have seen. They have not improved since last year. Time for a change maybe! The remaining entertaining is ok with a nice duo in Horizons although it was a bit loud at times making it difficult to talk. Hemingway’s had a male singer and a guy playing a steel drum. Trips All Thomson trips are overpriced without doubt. Shame really but there you go. I do however understand that as a corporate business they need to extract as much cash from holiday makers as possible. It is possible to do these trips locally at much reduced prices if you are happy to take the risk of not returning in time for sail away. However they do look after you and make sure you get back to the ship on time. Crusoe Island – Antigua £60 Great trip this. Bus from the cruise terminal across the island. You are taken to a hotel then to the boat. You can see the island from the beach. The ride is about 5 mins. The island is small but has a nice beach and plenty of sun beds and umbrellas. They are really friendly and provide free snorkelling gear. The island has its own coral reef close in so even beginners can try. The lunch is a bit sparse but quite honestly it is nice to get away from all that food on the ship for a nice light lunch. Free drinks whilst you are there. Big Tip – When you get to the hotel you will enter a reception area. Everyone hangs around here waiting for instructions. Make your way past everyone and go look at the pool. When they set off you will be at the front of the queue for the boat. This only takes about 15 passengers so if you’re at the front you will get on the first sailing and choice of sun beds. I was sat in the coffee bar that evening and overheard a couple complaining about the trip. I am not sure what people want. The issues seemed really pathetic to me trying to make something out of nothing. I have already said that I think the cost of trips with Thomson is expensive but despite this the trips seem fine to me. Beach Day – St Maarten £25 Does what it says on the tin. From ship to beach about 20 minutes. Nice beach plenty of sun beds with umbrellas available for a small additional charge. Free rum punch all the time you are there. Sea lovely and warm. Staff again very friendly looking after the passengers the whole time you are there. Watch out for the local beach sellers who descend rapidly once you arrive but again a polite no thanks is enough to see them go away. Could spend a bit longer on the beach for me. Whale Watching – Dominica £64 Brilliant. But not for those of a nervous disposition or who might suffer from sea sickness! You walk round to the jetty and get on board a large speedboat. Seats are like a ‘chopper bike’ seat that you sit astride. 3 across so quite intimate. You set off and can expect to get wet. You move at quite a speed hitting waves on the way depending on how rough the sea is. But they have a 99% success rate and we did see whales. It was a pod of about 5 sperm whales. There were also dolphins. We also met up with a guy on a yacht who was studying the whales and gave us some really great information. The usual rum punch provide before you return to dry land. Fab! Opinion Cruise visited St Maarten, Antigua, Tortola, St Kitts and Dominica. We really enjoyed this cruise despite having visited 4 of the islands before. If you have not been here before the Caribbean is about the beaches not about pretty towns, so bear this in mind. Black beaches on Dominica. Our favourite island was Antigua. The people are really friendly and with 365 beaches what more could you need. The ship overall was excellent but don’t expect Cunard luxury. The ship is comfortable and friendly and I believe reasonably priced for drinks, food excellent. No tips as well. These can add quite a chunk to your holiday particularly if you are a family. Remember, you do get more ports for your money with Thomson and the time in port is usually 8am to 6pm. I don’t cruise to spend days at sea so 1 day is ample. Thomson do seem to provide a perfect product for the price with decent food, drink and entertainment. It is hard to fault the friendly and helpful staff. I do think Thomson would benefit from newer ships. The announcement of a new build for the Thomson fleet would generate enormous interest from the obviously loyal passengers but would we lose the intimate feel and friendliness of the current ships? We will definitely do more Thomson trips in the future but the temptation to try the Far East means we will be forced to use other cruise lines.   Read Less
Sail Date February 2015
Just returned from 2wk cruising the Caribbean. had a fab time. The boat was a bit rocky on a night sobe prepared to take sea sickness tablets. The ship is small compared to others but friendly and clean, we had a room on the 4th deck, the ... Read More
Just returned from 2wk cruising the Caribbean. had a fab time. The boat was a bit rocky on a night sobe prepared to take sea sickness tablets. The ship is small compared to others but friendly and clean, we had a room on the 4th deck, the maid kept our room spotless with clean towels every day. The entertainment team were really good we enjoyed the shows, I was impressed with how passionate the entertainment director (Richard Grey) was to make sure that everyone was enjoying them selves, he even took part in My Fair Lady what a guy! We also enjoyed Ben Moss the vocalist in the Hemmingways bar...what a voice and only 20! The bar staff in Hemmingways were always full of fun and always clowning around. The food in the restaurants were of a high standard, and plenty of choice for all age groups. The dining areas were kept spotless, the waiters were always polite and called us Sir or Madam...well impressed! Read Less
Sail Date February 2015
We have just returned from a week on The Celebration. As we were unsure for many years about cruising, we chose The Celebration as it was smaller than a lot of the cruise liners and trusted the Thomson name. We were not disappointed. From ... Read More
We have just returned from a week on The Celebration. As we were unsure for many years about cruising, we chose The Celebration as it was smaller than a lot of the cruise liners and trusted the Thomson name. We were not disappointed. From booking to the end of our cruise it was all so easy and effortless. We upgraded to a deluxe cabin on Deck 6 and chose to pre book our cabin to avoid a life boat or gantry obstruction. We also bought the drinks package and that worked out fine as we found ourselves not worrying about how many cocktails we had and the costs ! We pre booked some excursions through Thomson which were fine.. Also took advise from other reviews about an excursion of St Kitts with a company called Royston's Tours ! What a good decision. He was a very nice chap took us all over his island, provided lunch, drinks and overextended our tour by three hours !! but always mindful of return time to ship. $45US each. Bargain ! check him out on the internet. No payment until the end of the tour either. On board we ate in the Lido self service restaurant as it suited us better. Other options are there if you want waiter service or pay a supplement for separate a La carte restaurants. The Lido was absolutely fine for us. Food was very nice, well presented and lots of choice. We chose to sit out on deck after dinner in the evening as it was so warm and relaxing. But there are many options for entertainment: Broadway show Lounge with nightly shows, Liberties for quizzes, bands and nightclub later on. Horizons on the upper deck for more intimate singers etc. Enjoyed the early morning island arrivals where we would get up and go straight to the bow to watch us docking. We will definitely cruise again especially with Thomson. Many other passengers who sailed with us commented that the really big hotel ships, while having the top name in luxury, didn't allow for seeing the same person twice ! We met many people and got chatting on board which had such a nice friendly informal atmosphere it also extended to the lovely staff without exception. Happy chatty friendly and nothing was too much trouble for them. Well Done Thomson !!   Read Less
Sail Date February 2015
We have just returned from a fortnights cruise and although the weather could have been kinder we really enjoyed it. Alright the ship does need a bit of attention and is starting to look shabby but the staff and the service could not be ... Read More
We have just returned from a fortnights cruise and although the weather could have been kinder we really enjoyed it. Alright the ship does need a bit of attention and is starting to look shabby but the staff and the service could not be better. The staff in the Delo bar in particular Alex and Nashir were so attentive, polite and always welcoming keeping the drinks flowing and always finding time to talk, lovely people. Fernando in the Orion Restaurant was also amazing, entertaining us with his guitar and singing and also would like to mention Daniel who always took the time to speak even wen extremely busy. The staff on this ship are always happy and polite which to us makes a holiday. The food was good and the rooms clean although looking a bit tired but we had a fabulous time, give me this ship and service anytime. The excursions are overpriced and there is a lot of waiting around but overall a good holiday Read Less
Sail Date February 2015
We have just returned from 2 fabulous back to back cruises on Thomson Dream (Cuban Fusion and Mexican Medley.) All the ports were interesting and very enjoyable. There was a really friendly atmosphere on the ship, the food was tasty and ... Read More
We have just returned from 2 fabulous back to back cruises on Thomson Dream (Cuban Fusion and Mexican Medley.) All the ports were interesting and very enjoyable. There was a really friendly atmosphere on the ship, the food was tasty and varied. The staff were always friendly, smiley and helpful. The shows were professional and the team were very versatile. The sea was calm and the weather was perfect. We had a wonderful time and met so many lovely people. Looking forward to our next cruise.   Read Less
Sail Date February 2015
Simply the worst cruise we’ve been on from start to finish. Despite the generally excellent staff and ok food the overall standard was dreadful. Cramped down at heel cabins (and we paid for an upgrade!), downmarket facilities, old ... Read More
Simply the worst cruise we’ve been on from start to finish. Despite the generally excellent staff and ok food the overall standard was dreadful. Cramped down at heel cabins (and we paid for an upgrade!), downmarket facilities, old fashioned Butlins style entertainment hosts, overpriced excursions, etc. A service approach focused on extracting as much money as possible rather than your cruise enjoyment. Don’t be fooled by the Thomson “value for money” line – have been on infinitely better cruises with P & O and Voyages of Discovery and the actual cost is similar for far superior facilities. During the holiday my wife made me promise to never book another Thomson holiday, let alone a cruise. Very disappointing. Read Less
Sail Date January 2015
Some of the reviews of the Celebration were concerning, all I can say is we had a great time with few issues, I guess it depends on a person’s expectations and the cost of the experience. The start of our Holiday was greeted with a slow ... Read More
Some of the reviews of the Celebration were concerning, all I can say is we had a great time with few issues, I guess it depends on a person’s expectations and the cost of the experience. The start of our Holiday was greeted with a slow check-in, there were six or seven people at Gatwick waiting to check your bags in but only one Lady checking cruise details and handing out cabin labels, once checked in our bags would be delivered direct to the cabin. We experienced a nice flight on the new Dreamliner, with extra room, bigger TVs and complementary drinks (so glad I didn’t book premium this time). On arrival at Barbados the cabin crew announced that it would take a minimum of four hours for your bags to reach your cabin, this was repeated by the Local Rep, each time the announcement was met with a grown. In actual fact this was not true, our bags arrived within an hour of us embarking on the ship, so with the transfer to the ship and check-in around two hours. The embarkation to the ship was less than glorious, Thomson use a disused dockyard warehouse rather than a dedicated cruise terminal. I could not understand why people were rushing and pushing to check-in, you still had to wait for bags once on board!!! All in all a fairly painless process. Ships Dinning, our cabin was near the main restaurant (Meridian) so we ate there most of the time. Breakfast and lunch were less hectic than using the self-service (Lido) restaurant (and cooler), the quality of food and service was excellent with a good choice. The evening meal was equally as good for quality and choice but service was often slow and unless you ate early there was always a small wait for a table. The Lido restaurant had a much wider selection of food but the quality did not appear the same. Bars, there are many bars with mixed levels of entertainment. Quality and variety of drinks was good but waiter service slow and bar service not much quicker, I can’t say that one bar was better than another but our favourites were Hemingway’s and Horizons (to watch the ship sail). The All Inclusive package covered most drinks but there is an additional charge for certain branded drinks and some cocktails. It was strange that the Prosecco was £17.50 a bottle or £1.20 extra per glass!!! Entertainment, Luckily my wife and I are not ones to attend all the shows but we witnessed many complaints about the repetitive nature of the main shows in the Broadway Show lounge. The singers in the other Bars appeared to just go through the motions and not put much into it, with the exception of Ben Moss who was excellent and always had time to play a request or carry on for longer (on New Year’s Eve/Day he had the Hemingway bar rocking). Liberties regularly held the holiday camp type entertainment such as Bing go, Mr & Mrs, Play your cards Right etc. One of the annoying elements was Thomson’s policy of sell, sell, sell, from embarkation to checking out on the last day. Particularly annoying was the Cruise Directors continual announcements through the day, always reminding you that you still had time to top up on one thing or another and get a bargain at one of the shops, it was like having the maritime version of Mark Jenkins constantly in your ear for something to buy or quiz’s to take part in. He needs to realise sometimes less is more. We had a great holiday and met some really nice people, all the staff were helpful and friendly and went out of their way to ensure you had a nice holiday. Lynn the Thomson’s relations manager was excellent and always available to help and provide advice. We would willingly travel again on the Celebration if the cruise package was right for us.   Read Less
Sail Date January 2015
Dream on if you want to go to Panama, San Blas, Costa Rica. None of which we did although we paid full price to do. We booked this cruise looking at the beautiful photograph in the catalogue of San Blas, Costa Rica with its rain forest ... Read More
Dream on if you want to go to Panama, San Blas, Costa Rica. None of which we did although we paid full price to do. We booked this cruise looking at the beautiful photograph in the catalogue of San Blas, Costa Rica with its rain forest and birds, and because it's called "pride of Panama" we thought that's where we were going but be warned, If you want to see the Panama canal you have to pay £74.00 each extra to go on an excursion. Because the weather was choppy the captain decided not to go to San Blas or Costa Rica, two of the reasons we chose this itinerary. So we spent another day at sea and another day in Colon, which is not safe because when we got off the ship the police told us to get back on the ship because there had been a shooting and a stabbing. I have noticed the ship has not docked at San Blas on previous cruises. Has anyone actually been to San Blas on this cruise. There was a constant smell of sewerage on the stairwells near our cabin and the air conditioning on the boat was too cold. I could go on but the main disappointment was not visiting places we had paid for and expected to visit.   Read Less
Sail Date January 2015
This was my 6th cruise with Thomson and my 2nd( and last) on the Dream. Dreamliner flight and transfers all went smoothly and our cabin although a little tired in places was a good size and surprisingly quiet considering it was next to ... Read More
This was my 6th cruise with Thomson and my 2nd( and last) on the Dream. Dreamliner flight and transfers all went smoothly and our cabin although a little tired in places was a good size and surprisingly quiet considering it was next to the open stairs and lifts. Despite some upgrades the ship seemed worn and tired. The new coffee lounge was smart but spoilt by the enthusiastic use of mastic on the windows. This cruise is advertised as a Platinum cruise - after researching this it is based on customer feedback so don't expect any extras that this title may suggest.. There are coffee/tea facilities in the cabin and bottled water on the dining table but that doesn't exactly make it platinum! The ship was busy on the day at sea - they have turned the sports court into a sun lounge with beds and a bar which went some way to ease the sunbed situation but occasionally it was hard to find one. There were the usual quizzes and a few classes but little else - no afternoon play for example. I was very disappointed with the main Dining Room this time. There was a wait to be seated unless you were willing to share ( we were a group of 4), there was a wait for the food( breakfast took 1 hour 20 mins on the first morning!) leaving the poor waiters hovering and when it did come it was never hot. The desserts had obviously been prepared for hours and were beginning to curl up at the edges. Most of the waiters were polite but we had a very grumpy waiter one night : he made faces when writing our choices and purposely ignored us so didn't serve any coffee until we eventually managed to stop him and ask for it. We have never experienced that on a Thomson ship.Not impressed. The buffets had a good selection of food - Sirens had a nice selection of salads at lunchtime and delicious afternoon tea. We had breakfast in the buffet before various excursions and it was hot and plentiful. We had a meal in Mistrals one evening - fantastic service and delicious food; just what we had been missing in the dining room. The entertainment team were good and the evening shows were excellent with good choreography. The Cruise Director sometimes took part but we never saw him out and around the ship. Crew show was also very good and was the only time you felt the whole crew were a 'family'. This is the first year Thomson has visited these ports and the ship had problems getting into them due to the wind which reading other reviews seem to be an ongoing theme. The captain admitted that the ship did not have modern stabilisers like bigger cruise ships and found it difficult getting into port. Our first call was Roatan, Honduras and we could not get into port so went to a smaller one next door, unfortunately a ship had docked earlier so tenders had to be lowered making our arrival late. The next port was Belize and the ship anchored quite a way out - the journey by local tender to shore was 20 mins , if ships tenders were used it would be 40 mins! We were late into Cozumel as the ship took several attempts to dock. This seems to be an ongoing problem for the Dream, maybe Thomson need to find different ports of call or a ship that can cope with it. Judging by other reviews we were lucky and managed to visit all ports eventually. There was a wide range of shore excursions which covered most tastes from active to historical and the guides were good, especially in Belize. However, we did have some mishaps - on the catamaran trip a man fell off the top deck into the water and on the trip into the forest one poor lady passed out right in front of us. On the long trip to visit Chichen Itza the ferry from Cozumel was very rough so many were sick before they got there! On return to Jamaica we stayed on for another week at the Sensatori resort and had a fantastic week. If we had been there first I don't think I would have got on the ship. Would I go with Thomson again? Yes, we have had some great cruises but I wouldn't go on the Dream again- shame. Read Less
Sail Date January 2015
arrived in Jamaica, stood in narrow hallway for three and a half hours, no water, 40degree heat. With +- 750 people waiting for coaches to transport us to the ship.. thomsons had forgotten to lay on coaches. this was the reason the rep ... Read More
arrived in Jamaica, stood in narrow hallway for three and a half hours, no water, 40degree heat. With +- 750 people waiting for coaches to transport us to the ship.. thomsons had forgotten to lay on coaches. this was the reason the rep gave us at the airport, before phoning London to sort out the coaches... they later claimed, on response to our complaint back in London that there was a traffic problem.. it was tops 20 minute journey to ship from airport... they also said there was water provided, outside the terminal!! we were not allowed to leave the terminal.. the ship itself is in a poor state, constant flooding in our bathroom..( towels thread bear). our cabin was in need of major repair.. the waiters in restaurant, and the room porter were very good, but certain bar staff were downright rude and insulting.. the food was not bad, but very repetitive .. the excursion trips were a con, not a Thomson rep to be seen once they got you onto the coaches.. took a trip to Tulum, we spent one and a half hours at the site, then we were driven to a restaurant on the beach, given a Luke warm buffet lunch and had to spend the rest of the day on the beach..we could have arranged our own beach trip at no expense.. every single passenger we spoke were complaining, some of these people had been cruising with thomsons for years, but all said they were never cruising with them again.. the entertainment, well it was the theatre or quizzes, the theatre troupe tried there best, but most times you felt you were on a floating butlins.. I feel that this company is not set out for cruising!! they give cruising a very bad name.. disembarkation was a shambles.. never will we be using this company for any of our future holiday plans, be it on land, and especially not at sea.. Read Less
Sail Date December 2014
Thomson Cruise – what a mistake to make. If you are thinking of going on a Thomson Cruise (on the Celebration) you should read this before booking, it will save you money and disappointment. This holiday was not a cheap holiday and we ... Read More
Thomson Cruise – what a mistake to make. If you are thinking of going on a Thomson Cruise (on the Celebration) you should read this before booking, it will save you money and disappointment. This holiday was not a cheap holiday and we had booked this early in the year to prevent disappointment. We departed on Sunday the 21st December 2014 and returned on Monday 5th January 2015. We had booked the Caribbean cruise on the ‘Latin Gems’ and ‘Caribbean Treasures’. There was a litany of problems as follows: 1. On arrival to our cabin (Deluxe - Promenade Deck) the sleeping arrangements produced a serious safety issue. The double bed was blocked at the foot of the bed by a six foot wide double sofa bed. When speaking to the cabin steward he found it difficult to accept the safety issue of climbing over the sofa bed, on one side, to access the side of the double bed. It was only on emphasising the safety issue and the risk of a night time emergency muster call that he conceded and rearranged the bed layout. Also it should be noted that there was little to no information about the ship and her facilities within the room. Not even a sheet of paper to make notes – now we know why. We did not even get a ‘do not disturb’ door hanger. As a final note about the cabin and quite a worrying one, we did not get our bed sheets changed until day 10. Not nice at all given the climate. 2. There were 3 formal nights during the cruise. One the first event we were given an early sitting that did not meet our personal preferences. Having spoken to the Maître D’hôtel that he changes these for us. I asked that the next two formal nights be the second sitting and he duly noted this for me. However, the next two formal nights we were given the early sitting and these had to be changed with some difficulty. Fortunately for us on the third formal event we arrived promptly as the arrangements were a ‘free-for-all’ dash for a table when you arrived. This night numerous (40+ people) were turned away due to overbooking. If this was, as advertised, an invite only sitting how could they issue too many tickets? The arguments that night from customers (and practically every night) at dinner are not printable but you can guess how they went. 3. We had booked the ‘All Inclusive’ (AI) package for this cruise and the sales team briefly explained that a few branded items would not be included on this. It seemed reasonable. When we arrived the drinks menu advertised which drinks required an extra supplement to be paid by the AI customer. Considerably more than we were lead to believe with some that we expected to pay for not requiring the extra charge. We even had to battle of wits over a drink that was advertised as AI price and the staff trying to charge us for it. When I finally got hold of a manager he told me that it was a printing error on their behalf (the asterix was missing from the menu) and that I must pay the extra. I demanded to see his manager. Having informed him that I was not responsible for the company’s error in printing, I had the right to have the drink I ordered with no additional cost. This was finally acknowledged and the drink was free. However this debarkle continued for a couple more days until they reprinted the menus. Oh, be careful, the free tea and coffee is not free in the Coffee lounge unless you ask them to go to a bar to get it. A further note, most of the time we had to chase the wine waiter to top our glasses up of an evening otherwise we would have only had a glass with our food. 4. We had a Christmas formal evening photo taken. When I went to look at it to consider buying it there was a rather horrid printing blob over my teeth. Taking it to the counter I asked why it had been displayed in the condition it was (we me looking as if I had black teeth) and asking what happened to quality control. I was looked at blankly for a few moments and then she offered a reprint and an extra photo free. So due to poor quality control it cost them more money than the sale of the photo. 5. Evening meal dress code was a farce. We were told the dress code for each evening, either smart casual or formal within the daily information sheet given. People arrived dressed how they fancied i.e. tea shirt and shorts. The dress code was not enforced and there were other eating places customers could go if they did not want to dress for dinner. So why declare a dress code? The very few of us that dressed accordingly (formal evening wear were outnumbered by those who did not). The standard has dramatically deteriorated. 6. The food – YUCK!!! No colour, no spice/flavouring, no taste. Basically it was a daily brownish something with other brown things and occasional carrots. It was sustenance not dinning. Out of the 14 meals I think I ate a couple that were passable but not brilliant 7. Towards the end of the first week we tried to book the following weeks excursions but was told that they were not available yet. I enquired why I could have booked them at home on line (but ran out of time to do so) but the ship could not book them now. The reply was that only one week at a time was available. I repeated that I could have booked them on line before I came but received a corporate type reply through vacant eyes. I gave up. The real reason we found out the second week was that they had put their prices up!! 8. The ships review stated that it had been refurbished in the last year or so. A better description would have been a partial refurbishment. The bathroom had been replaced however in doing so they had removed the washing line in the bathroom so you had nowhere to hang a wet costume. The bedside units veneer was badly damaged and it looked like an ancient damage as the wood underneath did not look fresh. Additionally the bath plughole frequently gurgled a foul smell and the toilet booked up. Although the cabin toilet was fixed quite quickly the same could not be said for the toilets in the public areas that were constantly flooded, blocked, wadding in water before you knew it and smelling. There was no speed at sorting these out and on more than one occasion on the ship I had to hunt down the loo that worked! 9. The ships windows were filthy too. On the Lido Deck and in the Lido Restaurant there was mould growing on the outside of the windows. Due to the salt on the windows you could not tell if there was a fog outside obscuring your view or just salt on the windows. 10. Staying with the Lido Restaurant, the material napkins on a daily basis were damp even when unfolding from new clean utensils. If you put the napkin on your lap you got wet. They were like this the whole holiday. 11. For some reason there were no toilets on the Lido Deck (deck 4). To access a toilet you had to walk through the Lido Restaurant dripping water wrapped in a towel. Where is the sense or hygiene in that? 12. Smoking was only permitted on deck 5 at the Lido. This was not enforced and people smoked anywhere they wanted outside on the promenade deck particularly close to the doorways so that the non-smokers had nowhere to go that was smoke free. Quite disgusting and bad for our lungs. 13. A final note. Our plane was delayed out bound and we arrived at the ship just after 7pm Caribbean time (11.00pm UK time) and we called to an emergency drill. This was purely for our plane passengers. It was appalling. The gent leading the drill just read from the notes at high speed and 2 crew members quickly demonstrated how to put on a life jacket. No attempt was made to ensure, as a passenger, we could actually put the thing on. The emphasis was on completing the drill so that they could weigh anchor and leave port probably before they incurred extra port charges. Was this a safe drill practice? Not in my opinion. As a final, final note. I fully understand the need to use the antibacterial hand scrub when entering food areas but given the poor hygiene state of the toilets it seemed a bit superfluous due to the bacteria spread in the toilets. I have never been on a cruise where I could hear people constantly complaining to senior staff (those in white uniforms) and nothing improved. Thomson Cruises just seemed interested in taking as much money from you as possible but giving as little back as they could. Was it value for money? GOD NO! Would I recommend this company? NO, do not have your holiday spoiled, go to someone like P&O who have a good reputation and where we would have gone if there had been a vacancy to take. I hope, as potential Thomson customers, this review has been useful.   Read Less
Sail Date December 2014
Just returned from 1 week cruise on celebration embarking at Barbados and visiting Antigua,St Maarten, St Kitts,St Barths and Dominica. This was our first time on celebration and after reading previous reviews on here I can't say we ... Read More
Just returned from 1 week cruise on celebration embarking at Barbados and visiting Antigua,St Maarten, St Kitts,St Barths and Dominica. This was our first time on celebration and after reading previous reviews on here I can't say we were looking forward to it !! - However we found the ship to be spotlessly clean, the staff incredibly happy, the entertainment good and the food both in the Lido self service restaurant and the waiter service Meridian restaurant was always to a high standard. The itinery for the week was very good and all the islands we visited were very interesting and most had great beaches within a short local taxi ride of the ports Unfortunately we had to use the ships medical centre due to one of us being taken ill with a sickness bug on the outbound flight which resulted in both of us being quarantined in the cabin for approx 30 hours but the free treatment and medication we recieved from the doctor and the free use of room service for myself was all we could have asked for even to the point of reception phoning our cabin at 8:30pm on the first night concerned that I had not ordered any food for myself !! We have been on Thomson Dream and Thomson Majesty several times prior to this cruise but have to say we found Thomson Celebration the best of the fleet and that nothing is too much trouble for the crew Previous reviews I am sure will put people off but I would urge you to give this boat a try as most people we spoke to onboard also had a very enjoyable cruise Read Less
Sail Date December 2014
Having read many concerning reviews about this ship I was very sceptical towards our trip. This holiday exceeded all our expectations, our standard inside cabin was spacious with plenty of wardrobe space, the ship was spotless, food ... Read More
Having read many concerning reviews about this ship I was very sceptical towards our trip. This holiday exceeded all our expectations, our standard inside cabin was spacious with plenty of wardrobe space, the ship was spotless, food excellent and the fabulous staff made this trip so memorable. We never came across one member of staff who was not happy to help. The cabin was kept immaculate by our fantastic housekeeper, staff in resturants were always so lovely and friendly. Jo and Christina, the ship entertainment hosts are an absolute credit to Thomson's. The ship has a warm friendly atmosphere, christmas on board was memorable from a lovely carol service with mince pies and mulled wine and a great touch for our children was a Christmas Day visit from Santa. We are looking forward to our next trip. Read Less
Sail Date December 2014
Our first cruise, and what a lovely time we had. Set sail on the 28th December 2014 for 1 week on Thomson's Celebration in the Caribbean. All the crew on board were very friendly & helpful, Fahrudin our cabin steward looked after ... Read More
Our first cruise, and what a lovely time we had. Set sail on the 28th December 2014 for 1 week on Thomson's Celebration in the Caribbean. All the crew on board were very friendly & helpful, Fahrudin our cabin steward looked after us very well making sure our cabin was clean & that we had everything we wanted. Food was really enjoyable especially in the Meridian restaurant. New Years Eve gala dinner was excellent and the evenings entertainment was great, we were dancing on the deck till 2.30am! All the shows were to a high standard, the team work very hard to ensure they always put on a great show. The Crew show is not to be missed, they are all very talented people. All of the excursion's we did were enjoyable & good value for money. You get to meet some real local character's. Looking forward to sailing with you again soon. Read Less
Sail Date December 2014
The holiday did not start well when we arrived at a suffocatingly hot airport and there were no buses available to transfer passengers to the ship. This resulted in a long, standing, wait in a huge queue in temperatures that are alien to ... Read More
The holiday did not start well when we arrived at a suffocatingly hot airport and there were no buses available to transfer passengers to the ship. This resulted in a long, standing, wait in a huge queue in temperatures that are alien to the average Brit dressed for a journey from a cold climate. No drinks were offered. There were no reps there to tell us what was going on, or how long the buses might be. When we were eventually transferred to the ship on a boneshaker of a bus, embarkation was less than smooth. The reps were asking us to 'smile' for the camera that recorded your image for verication of your ship's card.... after a two hour wait in a sweatbox!! Not exactly how you want to be seen for the duration of your holiday! Our cabin was a couple of doors from the back of the ship. Now I know someone has to have these cabins, but they are extremely noisy and vibrate vigorously. On docking and casting off, you are lucky to hang on to your fillings! In our opinion, the food in the self service restaurants was not up to standard. It was constantly cold, repetitive and of poor quality. Definitely not a good dining experience. The Orion restaurant was marginally better. Drinks in the bars were expensive and some were positively undrinkable. Unless it came out of a can it should be avoided. The swimming pools were not inviting. The one on Deck 11 reminded me of a sheep dip. Our cabin steward was as usual, good. We also contracted the 'cruise cough'. The reps and reception staff on board were evidently receiving a lot of complaints, and some were short tempered and unprofessional when dealing with passengers, even when they weren't complaining. All in all, a not to be repeated experience. Certainly not on a Thomson ship. Its next port of call should be the breakers yard!   Read Less
Sail Date December 2014
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