79 Marella Cruises Marella Dream Romantic Cruise Reviews

Joined dream on 18 dec looking forward to visiting Bethlehem and Jerusalem for the Christmas period. We were on the ship for two weeks supposedly the whole itinerary since booking in September was changed we were not told about ... Read More
Joined dream on 18 dec looking forward to visiting Bethlehem and Jerusalem for the Christmas period. We were on the ship for two weeks supposedly the whole itinerary since booking in September was changed we were not told about Jerusalem and Bethlehem stop even though the ship had been doing this for the last six weeks until we got on board so that the company did not have to refund us or compensate us for yet another change. Our cabin was absolutely disgusting there was vomit on the floor which had less stains on the carpet the beds were soiled with other peoples bodily fluid the head pillows were further soiled with blood and sweat and absolutely stunk after the first night in the cabin I developed breathing difficulties from the dirty tired air-conditioning. We spoke with guest relations manager and told him we needed to leave the ship due to the breathing difficulties I was experiencing thing on board. We left the cabin that day to return to find everything of our belongings were taken from the cabin the carpet been ripped up a brand-new carpet laid and glued down the fumes from the blue further exasperated my breathing problems but as there are no further cabins on board vacant they are unable to move us the ship further even due to my illness could not get off the ship for six days and even then they wanted me to pay for my own flights home when we had £200 in our on-board spend account. They agreed after speaking to their head office that we should pay for our own flights on our card and they would then refund us are on-board credit in cash we flew back to Cardiff and had to pay for hotel accommodation there before we could do our return journey back to London. The food on board the ship was absolutely diabolical the cheapest nastiest sausages bacon thick with fat or collect together frozen vegetables cheap wines and poor quality food chicken still on the bone , stale sandwiches with curled up edges for afternoon tea sausage rolls served warm with no sausage. Every day the buffet service was an absolute feeding frenzy with very dangerous hot serving trays which are sat into a bath of boiling water when you reach into the serving tray the steam comes out and burns you on your wrist and lower arms. The ship overall condition is poor and tired and dirty the rust inside and out is very apparent and the boat creeks and moans when she’s at sea . The pollution that she puts out is unbelievable and the smell of fumes within the ship is disgraceful. The Christmas decorations on board were absolutely pathetic with a small 3 foot blowup Santer being your main feature outside your restaurant door Christmas trees were about 4 1/2 foot 5 foot tall with old-fashioned tinsel and decorations randomly thrown on the tree the whole affect was cheap and shabby. I can only like in the bars and restaurant to a good old-fashioned working men’s club. The pool area even though it was really not hot enough to sit out but not supervised properly and the only thing they had adults could use with a hot tub there are signs up saying that children were not allowed in the hot tub and supervise yet every single day the hot tub is full of children with no adults in sight now we seem to care or do anything about it the ship was full of children with very little entertainment for them on a daily basis.The pool area even though it was really not hot enough to sit out was not supervised properly and the only thing the advice dogs could use where the hot tub is there are signs up saying that children were not allowed in the hot tub and supervise yet every single day the hot tubs were full of children with no adults in sight now we seem to care or do anything about it the ship was full of children with very little entertainment for them on a daily basis Since returning home I have been confined to bed with a lung infection in both lungs having to take antibiotics and steroids daily and rest this has been contracted through poor air-conditioning and is a ongoing serious issue at this precise moment. The ship did organise a private transfer for us to the airport so we didn’t have to go on the coach with the other passages I do actually think as much as we requested this it was probably in their best interest to do this to stop me spreading any kind of infection to other passengers I might of picked up on board the ship I arrived on the ship on the 18th of December fit and healthy. Staff of the ship are way too good to be subjected to what they have to work with there all cheerful smiley bright personable people and way too good to be on the dream. I’m so sorry that I cannot add photographs to this but writing it on my mobile phone it does not give me the facility to upload the photographs of the disgusting cabin and other little treats around the ship Read Less
Sail Date December 2019
It was going to southern Spain and Gibraltar, wanted some warm weather and relaxation. Got cabin 5084, and got 7 days engine vibe, I was ok and eventually found that using my noise cancelling headphones so was my partner.... The ... Read More
It was going to southern Spain and Gibraltar, wanted some warm weather and relaxation. Got cabin 5084, and got 7 days engine vibe, I was ok and eventually found that using my noise cancelling headphones so was my partner.... The food, crew and facilities were good, and the explorer lounge served the best coffee I have had afloat. The spoiler was the amount of smoking areas, apart from the lido on 9 the outside areas of the whole ship was smoking. You were constantly affected by the smell of cigarette smoke. As the back of the boat had multiple smoking areas you couldn't even sit and relax and take in a sail away. The entertainment was ok, not great but ok, very much local rep standard. Don't think I will be sailing marella again as the dream has soured me a bit mainly due to the poor smoking policy. I guess I'm not the target audience.... Read Less
Sail Date October 2019
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. ... Read More
This was myself and wife 15th cruise all with Marella and the 4th time on the Dream as it was !! Our favourite ship in the fleet. I’ll keep the review practical many frequent Marbella cruise travellers hopefully get the key points. The positives are its an older ship but has some great venues and bars which makes the personnel touches better than the bigger ships and it proved no different from our previous sailings. The services from the bars and restaurant staff were excellent. The professional entertainment was excellent although some of the best act were too late in the evening. We read on an informative letter in our cabin on arrival that they listen to the cruise feedback reviews. They had decided they would let children use the adult pools which I’m not sure was thought through. We like the lido pool on deck 9 it has a children’s pool but they all used the adult pool. Not supervised by staff and parents and just basic chaos all week. Jumping,pushing,shoving,inflatables the size of a person. Water guns the size of cannons firing all over the deck. We are not stick in the muds we have 3 children who don’t behave in this fashion. Three times we complained to reception and all we got back was they are the same throughout the ship. Ruined the holiday and experience. The sail away party the life and sole of these cruises was ruined by the life safety drill taking place at 10.00 in the evening which is unheard off. The food which was always the stalwart of the Dream has gone backwards!! Repetitive basis offering and the sweet selection was really poor. The Cruise Director spent more time trying to sell upgrades than actually information around the entertainment. The 2 hour flight delay coming and 5 hour delay going back didn’t help either. This is our 2nd Marella cruise this year which hasn’t come anywhere near expectations with delays and standards going backwards.one of the biggest frustrations is trying to get your voice heard. The Tui App on the ship is loaded with questions they want to hear rather than anything they don’t. The questionnaire they send you is just as frustrating and if you criticising too much will not let you complete. Prices going up and standards going down. Read Less
Sail Date August 2019
Our Second year on the Dream, I was a little worried about some of the previous reviews , all I can say is they must be quite fussy. First of all this is a 95% British ship, and you certainly see a complete cross section of British ... Read More
Our Second year on the Dream, I was a little worried about some of the previous reviews , all I can say is they must be quite fussy. First of all this is a 95% British ship, and you certainly see a complete cross section of British society, so expect a fair share of tattoos ( and that's just the ladies) there were more children this year , but also good to see more disabled on bored , I would have never recommended a cruise to someone with mobility issues but they were fine, so that's good to see. enough people have mentioned how hard the crew work and of course they do , the food was excellent, and the entertainment also top drawer, the comedian ( always a risk) was great and you could hardly get a seat in the Broadway lounge for his second show. Top Tip, if you are in a port where you aren't going on an excursion ( we only went on 2) then I recommend hitting the pool area straight after breakfast, most people head ashore straight away and you therefore get the pool , and hot tubs , to yourselves. It gets very busy in the afternoon . However there are quiet areas to go to ( deck 7 aft, you will get a lounger anytime ) also since Tui made the holiday " Proper" inclusive getting a drink is not an issue, they have Beer & wine carts where you can more or less help yourself. So in summery you are getting 7 days cruising , fully inclusive for under £1000, come on whats not to like.... Read Less
Sail Date August 2019
We sailed on this ship last year at the same time and it was amazing. So good we booked this year. Sadly it was nothing like last year. Check in etc went smoothly and boarding was great. We had an outside plus cabin on Deck 10. Room was ... Read More
We sailed on this ship last year at the same time and it was amazing. So good we booked this year. Sadly it was nothing like last year. Check in etc went smoothly and boarding was great. We had an outside plus cabin on Deck 10. Room was comfortable and cleaned every day. However after 3 days the toilet stopped flushing. This was reported only to find on my return the bathroom had flooded and was under 4 inches of dirty water. This was reported again and sorted in a few hours but the toilet never worked properly after this. The bath and shower also leaked regularly. We were premium all inclusive and paid for this as an extra. This is sooo not worth it. My husband drinks cider but after the first day they ran out of Magners then after day 2 they were out of bulmers cider. He then switched to Corona which was becoming difficult to gt in certain bars and getting a diet coke is impossible. On several occasions the bars and restaurants were understaffed compared with last year sometimes waiting 20 to 30 minutes to get a drink only then to be given the wrong drink. It is also clearly apparent that some staff were being tipped (which is supposed to be included) and then focused more on those passengers. The ship apparently had 400 more people on board this year and you could definitely tell. All the pools were family friendly with up to 20 kids dive bombing into the water with no consideration for others or their own safety. Lots of children everywhere even in the bars at 1am still playing, Plenty of underage teenagers drunk in the Waters Edge every night taking the mickey out of a couple of special needs passengers, with no security to be seen anywhere. I Have nothing against children being on a cruise ship as I work with teenagers and took ours on holiday with us for years but surely there should be an element of control by parents and staff regarding some of the behaviour we witnessed. Booked the hot stone restaurant as this was truly awesome last year. Could only get a table at 18.30 but went anyway . only to discover kids still playing and splashing in the pool next to where you eat, then 2 maintenance men turned up to suck dirty water from the drains whilst people were eating. The smell was horrific. Terrible service when you are paying for this as an extra. We did not pay nor did the the other table behind us. Visited the Orion restaurant and the staff at Donalds station were amazing and worked very hard but they were run off their feet every day to the point we left without waiting for dessert. This was also attributed to a crew member arriving for dinner with his partner. At which point all surrounding diners were ignored and were left waiting for main courses and desserts as all the attention was focused toward the crew member. Appalling as the paying customer should be served first especially as we had waited 30 minutes for our mains and they had had their bread, wine starter and main served to them both whilst we were still waiting for our dinner..This is not their fault and we appreciated all they did for us. Entertainment disappointing when compared to last year, some shows were ok others just rubbish. Band in the Waters Edge but again not as good as last years band who were great and singing and entertained as well. We encountered terrible weather so completely missed one port then got stuck waiting for the tender due to sea swell and a storm. Then 70mph for about 10 hours which caused us to be ill for the day. Great getting us through it though. Excursions we did independently so cant comment. We were so excited for this cruise as last year was top notch, however this has put us off going on a Tui ship ever again. Think Jeremy Kyle at sea everyday for a week and this is what you'll get. Such a disappointment. Poor show. This ship needs to be decommissioned as it is literally falling apart. Read Less
Sail Date July 2019
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and ... Read More
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and arrangements at departure, on arrival, coaching to Santa Cruz and boarding Marella Dream went like clockwork. The ship is old but is modern in appearance with good quality furnishings and the staff very friendly and helpful, nothing was too much trouble from our room steward to the bar and restaurant staff. Corridors and lift space are a little narrow and not as spacious as more modern ships. The variety of lounges and drinking and dining options were first class as was the food and drinks. We like to be on our own for dinner and for six nights we were served by Jennifer and April who looked after us very well. The Marella Dream Show team and their shows in the Broadway Show Lounge were excellent. Some very good singers and dancers however the comedian Alan Wilkins material was older than us and we are in our 70's. The resident band were again very good with such a wide range of music on offer. Our only disappointment was the lack of space for sunbathing when we had such good weather. We were birthed in walking distance of six of the places we visited which is brilliant. There were lots of excursions and trips arranged which people we spoke to enjoyed. Leaving the cruise was also faultless, colour coded luggage and well organised. Our only disappointment was East Midlands Border Control on the return. It took about 30 minutes to process us which is not acceptable. A superb restful and enjoyable cruise. Thank you TUI. Read Less
Sail Date February 2019
We haven’t cruised before and wanted to celebrate our anniversary so we went for a low end weeks cruise as a taster with Marella Dream, with no exaggeration from the airport going to the airport coming home it was fantastic, boarding the ... Read More
We haven’t cruised before and wanted to celebrate our anniversary so we went for a low end weeks cruise as a taster with Marella Dream, with no exaggeration from the airport going to the airport coming home it was fantastic, boarding the ship on the first night we were really impressed with the friendly staff and condition of the ship, every day after just got better and better with super entertainment, friendly staff, top restaurant food, we met lots of new friends and thought the whole ship had a great atmosphere, we would have a great day on shore then always look forward to getting back on board. We especially liked the Orion restaurant, tides bar and waters edge, all very fancy and drinks are lovely, we didn’t need to upgrade to premium from all inclusive. Our cabin was larger and nicer than expected and very comfortable indeed. We assumed we were booking a inferior cruise maybe being a bit snobby but we couldn’t be more wrong it was exceptional value for money and a top experience. How this cruise would compare to p&o or Royal Caribbean I don’t know but cannot wait to find out as there’s no going back from this. Read Less
Sail Date January 2019
My first ever cruise, people telling me once I’d been on one I’d be hooked for life, I was there to be wowed and impressed. I did realise this was at the cheaper end of the cruise market, but as a long time TUI sensimar customer I ... Read More
My first ever cruise, people telling me once I’d been on one I’d be hooked for life, I was there to be wowed and impressed. I did realise this was at the cheaper end of the cruise market, but as a long time TUI sensimar customer I still had high hopes and ignored comments about it being Butlins on sea. The boarding and transfer process all went well, and we found the overwhelming members of staff excellent. Yes the ship is dated, but our outside picture window cabin was surprisingly spacious, and cleaned twice a day. Most of the common areas were fine though the pools are not at all inviting. The meals were a mixed bag, breakfasts weren’t too bad, and the Orion Restaurant was of a reasonable quality. However the buffet meals in the Lido/Sirens restaurants were not so good. Everything looked appealing but most dishes were bland and tasteless, devoid of any seasoning or even salt n pepper. I recall what was described as Beef Vindaloo, yet it tasted like a casserole and could not even be described as a mild curry. Pasta dishes and many of the soups were also bereft of flavour. The entertainment was also a mixed bag, the 10 young people who form the Broadway team are highly professional as was the stand up comedian, however it’s a different story in the Medusa lounge where the Butlins reference emerges. Third rate Kareoke, childish quizzes, and worse of all encouraging people to do the Okey Cokey, having said that there were many stereotypical heavily tattooed lager swilling people who seemed to be enjoying it. Call me a snob, but this is far to Chavy for me Andy the reason I wouldn’t book again with Marella. Read Less
Sail Date November 2018
My wife is celebrating her 50th birthday and wanted to cruise. We had a wonderful time. The passengers we met really made this cruise unforgettable, especially Pat and Derek, who celebrated their 51st wedding anniversary on board. We spent ... Read More
My wife is celebrating her 50th birthday and wanted to cruise. We had a wonderful time. The passengers we met really made this cruise unforgettable, especially Pat and Derek, who celebrated their 51st wedding anniversary on board. We spent most of our time at the lido restaurant and bar by the stern pool on deck 9. There we met Charlie, one of the waiters, who was absolutely fantastic. His professionalism and personality is second to none. Look for him when you cruise. I would recommend that you sit and eat breakfast in the Orion restaurant rather than any of the buffet restaurants and the same goes for evening dinner. Lunch, snacks and lighter bites are good at all the buffet restaurants but for the main meals we preferred the Orion. We didn’t eat at any of the themed restaurants so I cannot review them but any of the other passengers who ate there were delighted with them. We went on one excursion, to Capri. It was really nice. At the other ports we stayed on board or went for a stroll about. We went to one evening show, ABBA, which was very entertaining. To finish I would highly recommend this cruise and ship for anyone looking to cruise for the first time. Read Less
Sail Date September 2018
So …….. For my Wife's Birthday I surprised her with the Spanish Delights TUI Cruise aboard the Marella Dream. Have Cruised with TUI previously so knew what to expect ( more or less ) - The Dream is an 'older' lady ... Read More
So …….. For my Wife's Birthday I surprised her with the Spanish Delights TUI Cruise aboard the Marella Dream. Have Cruised with TUI previously so knew what to expect ( more or less ) - The Dream is an 'older' lady however, the crew do an amazing job of cleaning / maintenance albeit often at inappropriate times ! Cabin: on deck seven ( 7139 ) highly recommended, our cabin steward was amazing! - aim for mid ships if you can, its nearer the restaurants / bars / show lounges. The air conditioning however is a nuisance, gave me endless sore throats. Food: ……. ah' the all important food was ………. appalling at times, forever cold / tasteless / 'odd' ! How bout' Beef Stroganoff cooked with whole lemons that were cut in half and then 'stewed'-in with the gravy !!! totally disgusting - off putting to say the least. I experienced raw bacon / stale bread / toast you could break your teeth on ! / The orange Duck was orange-less and tasted of ……. Nothing! The coldest 'cooked' glazed carrots ever, salad past it's sell by date / stay away from the Fish, Grey in colour and again tasteless & on & on. Lets talk milk, the milk onboard is the long life stuff found in cardboard boxes, it is NOT chilled prior to being 'served' to passengers - imagine my horror when first trying cornflakes for breakfast and the milk is unnaturally 'warm' - TUI, the majority of Brits. prefer cold milk on cereals !!! The dessert station was a disaster, very poor selection compared to say the TUI Celebration and again tasteless, the rice pudding for example so thick and stodgy you cement bricks with it ! and what was that watery custard all about! The food was overall dire - We spoke to senior ships crew member who disagreed with us! claiming it was a popular menu served on all TUI ships! My wife survived on a diet of watermelon for breakfast / Lunch / Dinner !!! Entertainment: was fab. don't believe other reviews that say the singers cannot sing! my own 40yrs on the 'road' tell me otherwise. Ports of call: All good with the exception of Portugal / Valencia. Both of these require a £7 pp Shuttle to get you to town. Totally disappointed with where we docked in Valencia - an industrial dockyard with nothing for miles should you want to stretch your legs and get off the ship for 10minutes. Our view, no matter where we stood on the ship - Steel yards / Cranes / Container ships / Industrial noise. this for 8 hrs plus the horrendous smell of refuelling the Dream. Whilst docked and if you preferred to stay onboard - you endured maintenance inc. angle grinding noise and the worst lead paint smell ever ! as the crew set about set about their task of 'keeping the Dream afloat' ! All whilst you tried to relax on the 'tired' / mostly unclean sunbeds! Staff: For us - the restaurant staff saved the day ( saved the holiday / My wife's birthday surprise from being a disaster ) Big shout out to Daisybel and Marley who were more like friends than ships crew, made our day/s as we would often seek them out to cheer us up! and cheer us up they did with their infectious smiles / quick wit / singing! Would we go TUI Cruising in the future? Unlikely, Absolutely poor value for money in this modern day age of cut backs - clearly TUI have had their annual board meeting and decided the cutbacks need to come from the all important food ! I'll wager TUI's CEO's wouldn't eat some of that slop served to us! And don't tell me I'm the only passenger to air concerns - We chatted to another hundred + passengers who felt exactly the same - inc. a family of 5 who chose to eat off the ship each time We docked! I suggest if you do not have children - pick an adult only cruise, a small number of the 'kids' on our cruise were disrespectful, roaming the corridors / bars mocking passengers who were dancing for example, quite intimidating at times and why did the angry young man need to repeatedly kick the lift doors. On-board, TUI suddenly turn into 'double-glazing' salesmen and women, every opportunity they get - they are trying to 'sell' you a package this / package that! ** Be careful with the Cocktails from the bar/s …….. whilst they look enticing - they are actually nothing but 'coloured' mountains of ice - We ordered 2 large cocktails first night only to find after a couple of sips the actual liquid content had been consumed leaving behind a mountain of ice !!! When ordering cocktails - stand firm and demand less ice ! ** TUI - I want a refund for the food at least !!! Please be aware that a formal complaint is headed your way.​ Read Less
Sail Date August 2018
This was our first cruise to celebrate our honeymoon. For some experienced cruisers the Marella Dream may seem dated but for us this added to its overall charm. The ship is also smaller than many of its competitors but again this ... Read More
This was our first cruise to celebrate our honeymoon. For some experienced cruisers the Marella Dream may seem dated but for us this added to its overall charm. The ship is also smaller than many of its competitors but again this encouraged a much friendlier welcoming atmosphere onboard. The standard of service throughout the vessel was exceptional across the restaurants and the bar areas and lounges. The staff pride themselves on giving the best service to everyone onboard. The standard of food was excellent in all the restaurants and eating areas from the basic buffet through to the 3 a la carte restaurants. Our cabin was exceptionally comfy although I would recommend spending a bit more and upgrading, we had a premier cabin. Our cabin steward also added little touches of service which made the trip memorable. The entertainment was first class with different themed musical events every night produced to a very high standard. Overall I would thoroughly recommend this cruise to anyone. It was first class. Read Less
Sail Date July 2018
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was ... Read More
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was that you was unable to watch england games in the world cup tournament and to have wifi would be rather expensive the captains announcements were very clear and accurate information. My wife unfortunately broke her ankle while we were in rome and the medical staff were great and was Amanda of entertainment who came with us to th hospital while we docked in palermos spain also the very kind taxi drivers who took great care with us .I travelled with my with and mother in law and none of us had been on a cruise before we would do it again one year liked it very much. Read Less
Sail Date July 2018
Then entire holiday was amazing. Ship, staff, food fantastic. My most favourite entertainment was Acoustic Soul Brothers. After I listened the 1st night, I was there every night to see them. Such polite and lovely guys and fantastic ... Read More
Then entire holiday was amazing. Ship, staff, food fantastic. My most favourite entertainment was Acoustic Soul Brothers. After I listened the 1st night, I was there every night to see them. Such polite and lovely guys and fantastic singers. I will definitely be back. Thankyou so much as this was my 1st Cruise. Marella cruises have got 2 new fans and will be booking tomorrow at our travel agents. Hopefully get to see Acoustic Brothers again. Made my nights listening to their music and fantastic songs for all ages. Cannot wait until my next cruise because I will never go to a Hotel again.. Never. Staff always smiled, polite and couldn't do enough for us. Even the staff outside the boat(Shuttle bus etc) were amazing. I have also never seen such a choice of foods and they were all delicious and catered for everyone. Hope to see everybody again very very soon. Thankyou again so much xxx Read Less
Sail Date June 2018
I'm not sure why we chose another cruise- our Thomson Spirit experience last year was patchy to say the least. This time we chose an 'Outdoor Plus' cabin. In our opinion it was about 3 grades up from our Spirit ... Read More
I'm not sure why we chose another cruise- our Thomson Spirit experience last year was patchy to say the least. This time we chose an 'Outdoor Plus' cabin. In our opinion it was about 3 grades up from our Spirit 'Outdoor Standard'. This time we had a queen size bed, sofa, ample wardrobe space, a bath and even a fridge- all lacking with Spirit. Our midships location on deck 6 gave a very smooth cruising experience despite some stormy seas. Food: We found the basic food to be adequate yet unspectacular, apart from the Biriani I had one evening- tremendous! Mistral's restaurant was the best of the three premium eateries. A heavenly dining experience. Kora La restaurant was nice but you really just felt part of Orion which you of course were. Some curtaining behind the screens may have enhanced the ambiance. My partner made the mistake of saying that she found the sea bass was a little dry and all hell broke loose. The head waiter came through to see us after profuse apologies and offers to get more food from our waiter- what a fuss. It was just our opinion not the end of the world but all of the hoo-hah spoiled our experience a little. Otherwise the food was very good. We were also given a free bottle and a half of wine against our wishes. Finally the Hot Stone restaurant- I hated the concept it full stop. Awkward eating to say the least. My lobster smelled and tasted off but I didn't mention it for fear of another embarrassing situation/ staff scrum at our table. In the second and third mentioned restaurants the wine wasn't served cold enough for us and we felt guilty for mentioning. Also the service in these was a little overbearing unlike Mistral's which was just right. Other issues worthy of mention: being charged for safe, missing Sicily due to weather and a casualty (no-one's fault), missing a day in Sorrento and being charged for a 3 hour day trip there (rectified afterwards due to complaints). Service: overall was very good. Room service exemplary. Otherwise not as good as Spirit. Sometimes difficult to get a drink as bar areas understaffed and some staff not great. Entertainment: A bit 'Butlinsy'. Several of the music artists were below par- one duo in particular had chronic backing tapes and frequently lost the thread during songs despite being nice singers. The gym was also good. Beauty treatments very good and reasonably priced in our opinion. Shops- average. Sorry if I've picked on the negative points but overall great room, great weather, nice ship with good facilities, good food and drink, great service and average entertainment. I'd give a 7/10 rating but can only choose 6 or 8 and it wasn't an 8 :-) Read Less
Sail Date June 2018
I have always enjoyed Thomsons cruises and wanted to have a Wedding Blessingfor my 15th annivesary onboard. This was an ideal opportunity to see if Marella cruises were as good as Thomsons. Pleased to say every bit as good. Yes she is an ... Read More
I have always enjoyed Thomsons cruises and wanted to have a Wedding Blessingfor my 15th annivesary onboard. This was an ideal opportunity to see if Marella cruises were as good as Thomsons. Pleased to say every bit as good. Yes she is an old ship but so much nicer than the floating resorts of other cruise lines. A lovely ship with a wrap round promenade deck, two good sized pools and great restaurants. Excellent food choices, varied menus and great service. I had booked three cabins, one outside plus, one single and one disabled. A minor problem in the cabin was resolved immediately. All cabins were spotless, mine had a bath with two powerful showers over. There was plenty of wardrobe space and tea and coffee facilities in the cabin. A stable ship, I never felt any movement even in rough weather. Captain Richard, Juliana and Lara helped to.make my Blessing very special and I was treated as a VIP all week. Staff in all areas very helpful and polite. The entertainment team work very hard, the CanCan was superb However, I wish the singers would not shout. They wear head mike so don't need to shout. I loved my holiday. Read Less
Sail Date June 2018
we chose this cruise as we had never been to Portugal before. The ship is getting a bit tired but its still fantastic ,FOOD is fabulous loads of choice ,breakfast and lunch is the best in our opinion :) almost like a English full breakfast ... Read More
we chose this cruise as we had never been to Portugal before. The ship is getting a bit tired but its still fantastic ,FOOD is fabulous loads of choice ,breakfast and lunch is the best in our opinion :) almost like a English full breakfast mmmm. Drinks ...cocktails are lovely my fav is Long island iced tea ,wine and beers are lovely also. Entertainment was ok could have been better if the sound was turned down a bit. Ship staff are all fabulous :) :) :) so helpful, polite every day ,they never stop working always cleaning and asking how you are doing. Collis are room steward ,made me a towel animal every day they were fantastic , room was kept clean and very tidy.always asking did we need anythink ,and have a nice day .we had a balcony room 8014 fantastic room. ONLY issue with this hoiliday was the Ship had docked up in Palma so far away, it would have been a verylong walk just to get off the docks and then to the town center.we are both walkers but this was too long . we found this happened a few times but they but shuttle busses on for £7pp on theses other days . OVER ALL FABULOUS ....we will be back xx Read Less
Sail Date May 2018
Iberian Delights, lived up to the usual smooth operation one would expect from Marella, embarkation was smooth and efficient, less than 10 mins from dockside to our cabin which was well equipped the bathroom had fluffy towels, hairdryer, ... Read More
Iberian Delights, lived up to the usual smooth operation one would expect from Marella, embarkation was smooth and efficient, less than 10 mins from dockside to our cabin which was well equipped the bathroom had fluffy towels, hairdryer, shampoo and shower gel, the cabin was very clean and roomy, plenty of space for clothes and suitcases, tea, coffee making facilities, replenished daily by our cabin boy Aldrin who was always helpful and friendly. Dining, we ate in the dining room every evening, the menu was varied well presented and on the whole offered enough of a choice that even those who like to complain should have been catered for. Breakfast and lunch were also exceptional afternoon tea was a lovely treat, the words spoilt for choice spring to mind. Overnight sailings meant that there was plenty of time to experience all the on board entertainment on offer. As to shore excursions a really great itinerary from start to finish, and the bonus is only one sea day, the only hiccup was the tender operation for Portimao which due to sea conditions and the fact that everyone seemed to have the same idea as to their timetable for going ashore caused a few people to get a little agitated.(I still think a simple register with time slots bookable the day before would be a simple solution to this problem). We will certainly be sailing with Marella cruises again in the very near future. Read Less
Sail Date April 2018
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was ... Read More
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was amazing he kept the place spotless. There a numerous bars on board all with very good entertainment the cruise director Taylor and his team did a fabulous job in ensuring that everyone has a good time. If I had to pick something it would be that the Broadway shows could be better. Bars staff are amazing and work extremely hard, staff that should out forme were Jodie and Roland in the Wave bar. Food was ok the sirens was by far the best place to eat, the worst was the Orion I expected better for a waiter served restaurant. We had steak one day and I asked for it medium rare only to be told it comes one way, having heard my parents rave about to food in this restaurant I was expecting better. The chocolate extravaganza was not like it used to be in fact it was very poor. If I had to make a recommendation it would be to open the Sirens in the evening and allow guest to access one of the 3 Alcarte restaurants free of charge during their stay. Read Less
Sail Date April 2018
This was our first cruise and we are now hooked!!! Embarkation and disembarkation went smoothly. The cabin 7020 was lovely and spacious and always kept spotless by the cabin steward, Edward. The ship itself was just the right ... Read More
This was our first cruise and we are now hooked!!! Embarkation and disembarkation went smoothly. The cabin 7020 was lovely and spacious and always kept spotless by the cabin steward, Edward. The ship itself was just the right size for us as we felt that if we went on a huge ship it would not be as cosy. The food was fantastic, choice of buffet, waited or a la carte restaurants. Never a time when we went hungry. The entertainment was great too. We spent most of the time in the Waters Edge bar, where Komang treated us like a King and Queen (superb service and nothing was ever too much trouble for him), but the other bars had plenty to offer too and shows in the Broadway show lounge were on each evening (the ones were saw were fab!) Plenty of organised excursions available but we chose to do our own thing and explore each destination on our own. My hubby used the gym a couple of times and found it really good. The staff all over the ship were excellent and always happy to help but as previously said, Edward the Cabin Steward and Komang the waiter, to us, went the extra mile. To sum it up, we didn't want to leave, we are now hooked and we are looking to go again next year! Read Less
Sail Date March 2018
Just back from 14 day back to back cruise on Marcella Dream. We had a fantastic time especially as we had read previous reviews and were worried. No need at all. Yes the ship is older but it is very clean and comfortable. The whole crew ... Read More
Just back from 14 day back to back cruise on Marcella Dream. We had a fantastic time especially as we had read previous reviews and were worried. No need at all. Yes the ship is older but it is very clean and comfortable. The whole crew are very friendly and helpful. The food was varied and the drinks package was really good value for money. I am a vegetarian and the choice food wise was the best I have had. All food is labellled and covers various dietary requirements. The service we received from all the staff was second to none.Our cabin steward could not do enough for us. As we received a daily news sheet it was easy to select entertainment that suited us. Entertainment Director and his team worked hard and we enjoyed various shows,bands and quizzes. Everyone including Officers were very approachable. We went on organised trips and sometimes on our own. Either way information was always available at each port of call. A fabulous holiday and will be cruising again. Read Less
Sail Date March 2018
I booked this cruise as a last minute getaway for me and my wife. I have only been cruising once before on the crown princess so after looking at the reviews I was dreading my week away. How wrong could I have been. This was a fantastic ... Read More
I booked this cruise as a last minute getaway for me and my wife. I have only been cruising once before on the crown princess so after looking at the reviews I was dreading my week away. How wrong could I have been. This was a fantastic cruise with fantastic staff. As a avid cook that enjoys cooking I loved the food and the way it was always perfectly cooked. I did hear of someone moaning because the scrambled egg wasn’t cooked. I’m sure Jeeves cooked theirs better at home, but Proper cooks cook scrambled eggs like you get them on the ship. The staff in the restaurants worked like pack mules and still had smiles on their faces. I received customer service that I never got in the two weeks on the crown princess, I really wished that the dream was my first cruise.Also read the reviews about the entertainment. Again very very wrong. Sound nation in the medusa lounge was fantastic. And it was hard to get a seat most nights, so if that’s worse than pub singers as reviews have said, I can only guess the pubs they go to are called trendy wine bars with violinists!!!! The entertainment staff was so attentive and made you feel like family not a number, cruise director Taylor has a great team in Fran,Susie,Katie and then there is Lewis, I think I broke ribs I laughed so much at his quips. Yes she has problems, she is a old ship and shows her age, but for what you paid for the ticket some people want staff walking behind them. I would say give her a try, make your own mind up, not just negative people finding little faults with her. Read Less
Sail Date February 2018
What a week! Where do i begin? My boyfriend and I were not looking for a cruise, in fact i sent him into down one dreary day in September 2017 to go book a week away for some winter sun for valentines day. What about a cruise the travel ... Read More
What a week! Where do i begin? My boyfriend and I were not looking for a cruise, in fact i sent him into down one dreary day in September 2017 to go book a week away for some winter sun for valentines day. What about a cruise the travel agent in TUI (back then Thomson's) said? What about a cruise? Always wanted one and seems cheaper than a land vacation! We settled on Marella Dream and the Canarian Flavours Itinerary. Everything was easy to book and in fact we booked the No. 1 lounge at Gatwick as we had an early flight (highly recommend as this also allows you priority access through security). The flight was delayed a little as two passengers missed the plan! Other then that the flight was uneventful, i am glad we upgraded to extra legroom seats! Embarkation was easy, the coach transfer from the airport to the ship was smooth and it was easy to find a Marella representative. Quick and efficient embarkation. The only issue I found was i registered my credit card for the room account but if my partner used his card that night and we woke up to a letter through the door telling us to register a card. A quick trip to reception soon sorted that. We decided to upgrade to the premium drinks package and booked some restaurant early on as it was valentines on this cruise and they were almost booked up at this time! Our cases were delivered within the hour so we unpacked and soon set off exploring. The Muster drill was just after 9pm, i was shattered after the travel and quite glad not to have to wear my life jacket for this. We had prebooked our cabin, 6140 and outside plus. Very spacious with out double bed under the picture window, a sofa with a small table, a large dressing table with storage and big mirror with lights around, lots of wardrobe space and a good sized en suit with a shower over the bath. We never saw out cabin attendant but they did a great job (sadly no towel animals :( ). Our first full day we docked in Las Palmas, Gran Canaria. We booked a beach transfer excursion and enjoyed the 26 degree temperature and lazing about on the beach! The next day we docked at San Sebastian, no excursion booked here but the town was lovely to go and wander around. Plenty of placed for a nice coffee and beautiful scenery. Sadly we only had till 2pm to enjoy here but off we went on our way to the lovely Funchal in Maderia. This was the trip I was most looking forward to. We booked the cable car excursion with the botanical gardens. The cable cars are very easy to find and you could easily do this on your own. Just 10 short minutes walk from the ship (2 minutes by bus), easy to navigate and the views were stunning! We went all the way up into the town of Monte where we had an hour to visit the old church and enjoy a coffee in the square. It was like something out of a fairy tale and stunningly beautiful. We purchased our Madeira wine and cake for very reasonable price (15 Euros) for the folks back home. Now here was the fun part! You had a choice, back down the hill on the bus or using the traditional toboggans! We chose the later and what fun it was! Quick drink at the cafe at the bottom and back on the coach en route to the botanical gardens. The tour guide gave us a choice of a guided tour around these or an hour to explore ourselves. We decided to break away from the group and explore on our own. Very pretty and well worth the money. We got back on the bus and went to sample some Madeira wine and look at the local embroidery before heading back to the ship. We got back to the ship about 1:30pm, as we weren't due to depart until 8pm we decided to go explore the town. We paid 5 euros and took a classic Mercedes to the Market were we sampled local tapas and looked around the street. Found a great place for ice cream amongst the streets so make sure you go and explore! The next day was at Sea, i had been suffering with seasickness a little as the waters were quite choppy so i was worried for this day if I am honest. I had been getting tabled from reception (£2 for 4 seasickness tablets) but they didn't help me. Whilst docked in Funchal i visited a local pharmacy and got strong tablets. Thankfully these worked and I enjoyed the day at sea. A little lie in, late breakfast and a walk around the promenade deck. We enjoyed the whirlpools on deck 9 but as it was half term week there was a lot of children and some very misbehaving with no parents in sight! I thought the whirlpools are for over 14's only but this rule wasn't adhered to. Some of the kids were fine, but a lot decided a game of splash was in order and proceeded to climb over me and other passengers whilst splashing profusely...not the ships fault but i did comment about where the parents were. They held a Texas Hold 'em Up Poker tournament in the casino at 3pm, £25 buy in with 70% of the pot as the winnings. I signed up for this and came 5th so enjoyed myself. The casinos are good fun but remember to buy in pounds as the exchange rate is horrendous! 50 euros was about £38 so you are losing before you even play! But hey, that is gambling for you! The next day we docked at Arrecife in Lanzarote. Here we booked the dune buggy excursion and it was great fun! Saw some amazing sights but you don't half get dirty! It didn't help whilst everyone else drove around the pools of muddy water my boyfriend drove through them and soaked us. Great fun and good value for money. I would definitely book an excursion here as there isn't much to do in the port. The same can be said for the last port we visited on this trip, Puerto del Rosario in Fuerteventura. We didn't book and excursion and the town was a bit of a disappointment. A few cheap souvenir shops but not much else. We would recommend booking an excursion or preplanning this port if you do this trip. We were very sad to leave the next day but disembarkation was very smooth and the staff are always happy to help. About the ship, yes she is dated, but she is also 31 years old and has character! I loved her as i do not really fancy cruising on a floating shopping mall. We ate in all the restaurants. I preferred the waiter service in Orion and my partner liked the Lido buffet. We both enjoyed the late night curry at 11:30pm which was lovely after a few cocktails in the evening. We also tried all three premium restaurants, Kora La, Hot Stones and Minstrals. All were lovely but Minstrals was amazing. We were lucky to enjoy this restaurant on valentines night with a wonderful seat next to a big window watching the sunset. All the women were given a single rose by the waiter and the food is out of this world. Marella do a package deal for all three restaurants for £49 per person, a great deal and well worth it. We spent most of our evenings in Waters Edge or at the back on deck 10 above the swimming pool. The entertainment in Waters Edge was good. Didn't see any shows as not really our thing but the services was great and the staff are only too happy to help. The shops are good, sampled the spa but found it too pricey in my honest opinion (and made my seasickness worse!) Our safe malfunctioned half way through the cruise and reception sent someone down within 5 minutes of us reporting. Soon fixed with no issue. Yes you can use the safe without paying, but, you have to sign a form when you pay and without this signature you insurance is invalid. It would have been incredibly embarrassing had we not paid but used the safe and our passport ended up locked inside! We loved this cruise, the ship and the fellow staff and passengers so much we are hooked and one whole week after arriving home, we booked a 2 week cruise on the same ship for March 2019. Fantastic crew and service. We were worried as lots of reports of hygiene issues and the dreaded Norovirus before we embarked, however, there is hand sanitiser everywhere and the only time I felt it unhygienic was fellow passengers not washing their hands after going to the loo! So to conclude, lovely ship, she is an old lady but has real character and charm about her which we adored. Wonderful attentive staff and beautiful ports of call. 100% recommend for those who like the personal feel of a smaller ship. We loved her so much so we are going back and cannot wait. However, if you do not want the whirlpools to be hogged choose to go during term time. Read Less
Sail Date February 2018
We sailed on the Marella Dream in January 2017 and absolutely loved it. We loved the restaurants, the food was of a high standard everywhere we chose to eat on board. We were also all inclusive which meant we didn't have to pay for ... Read More
We sailed on the Marella Dream in January 2017 and absolutely loved it. We loved the restaurants, the food was of a high standard everywhere we chose to eat on board. We were also all inclusive which meant we didn't have to pay for any drinks and we liked the location of our cabin which was on deck 7 right at the very back of the ship. 7203. We enjoyed our cruise so much on board the Dream that we booked to sail on her again January 18. She is currently cruising around the Canaries so we were happy at not having to fly so far this time. We got married on the 30th December so this cruise was meant to be extra special as it was our Honeymoon. Unlike previous cruises we have been on, including last years, for some reason you have to collect your own luggage at the airport terminal. Usually once you have checked your baggage in at the U.K. airport you do not see it again until you are on board the ship. This is part of the service you normally expect when going on a cruise. Not a big deal but it did make us wonder why? Within hours of embarking we realised that something was wrong. We went to have something to eat in the Lido buffet restaurant which is normally self service . I picked my plate up ready and was scolded! The girl passed me a plate wearing gloves. I noticed all the serving spoons, tongs etc were facing the wrong way and quickly realised we were not allowed to serve ourselves. It soon became clear why. There was Norovirus on board the ship and had been for several weeks.The ship was demonstrating heightened hygiene practice. The captain was constantly making tannoy announcements telling us to sanitize sanitize sanitize which of course we did, not wanting to catch anything. All swimming pools saunas and jacuzzis were also out of action. There was netting covering them up. Families with children must have devastated because of this ! It was bad enough for the adults not to be able to have a swim ! This is all a big part of any holiday ! An hour later I saw a poor woman projectile vomit and then collapse in the Medusa lounge. We had not even set sail ! An army of staff were radioed to come to the scene!!. There was about 8 men in boiler suits wearing masks and gloves carrying back packs with either hoovers or some sort of sanitizer spray in them and the whole area was cordoned of by a wall of chairs. This went on for about an hour as the lady was helped by her husband and crew. Later on I ordered a vodka lime soda at the bar and asked for a slice of lime or lemon to be told no fruit was allowed in drinks because the ship was on strict sanitation. Oh well. no great shakes.But we were supposed to be on a cruise where you enjoy the best of everything. The captain made an announcement that bad weather conditions were going to make it a rough sailing that night and he had decided to omit tomorrow's port of call, La Palma and we would have an extra sea day instead! We and fellow passengers were not too happy about this but again oh well, he must have his reasons? After a long days travelling we went to bed about half 11 still feeling great to be on board the Dream and excited about our 2 week cruise. Just nodding off around midnight and it started. Loud booming music, like it was actually in our cabin. We both use ear plugs anyway, but they did not block out this music !! It turns out that we were directly below the late night bar where they party until the small hours of the morning! To add insult to injury my husband had paid £90 for an upgrade to this cabin which he had to arrange verbally over the phone!! He had asked for the same cabin as last year but was told that was already sold but would he like one 3 doors up. He said that's great it was nice and quiet and near the door to the rear of the ship again. At no point did they warn him that this cabin was underneath the late night bar ! They just took the payment! The next day I asked at reception to be moved as I could not stand that noise for a fortnight and they told me there was nowhere to move to only further along on the same deck underneath the Medusa lounge which was also having a late night party till the early hours. We said that would be pointless !! She said they would have a word with the entertainments team and tell them to keep the music down to a more acceptable level. It was bearable for a few nights, we stayed out longer and drank more to help us sleep but a few nights later it happened again and continued for the rest of the fortnight. BEWARE BOOKING A CABIN ON DECK 7 towards the rear of the ship you will get no sleep !! As if that wasn't bad enough with the noise, there was maintenance work going on every where on the ship ! We would find a quiet place to sunbathe and have a read and you could guarantee that a man in overalls would start with drilling, banging, angle grinding, sanding, varnishing.. you name it they were doing it ! It was actually unbelievable!! This holiday was turning in to the holiday from hell ! Still determined to enjoy ourselves we remained upbeat and drank even more to block our misery out !! When the ship actually docked and we could get off for a bit our disappointment just got worse. In many ports all you could see was shipping containers no nice views to enjoy, except one day in Madeira but the following week it moored in a different berth. Agina in a industrial part full of giant containers. We had to walk literally miles just to get into a tourist area. This happened time and time again. Once we had to buy tickets costing £6 to get on the TUI shuttle bus to get us out of the port and into a nice area !! It really really was getting more disappointing as the cruise went on ! The food in the Orion restaurant had gone down the pan since last year. It was just about warm enough most of the time but sometimes we just asked them to microwave it, I cant stand wasting food. They laughed and said you can have it hot Madam but frazzled !! We watched why the food was not hot. Your entire meal came at the same time. Whilst we were eating our starters the main course and dessert were left on the side. This is `100 % fact, in fact all of what I am saying is. By week two I was in tears and wanted to go home. The noise, the late night bar music, the ports of call which we knew were the same as the first week, the same old same old entertainment night after night. We thought about getting off in Lanzarote and booking in a nice hotel but worked out how much more money on top of the cruise that would have cost so decided to stick it out. I think the people on reception felt sorry for me as I was regularly in tears . In the end they refunded us our £90 upgrade fee and gave us a £50 apology. It did cheer us up a bit but in no way did we consider it compensation. We had paid nearly £3000 for this cruise and it was our Honeymoon !! When we eventually got home thank goodness, I filled in a complaints form and spoke to several TUI customer service members. They all really sympathised with me but an email came back yesterday telling us that they were sorry that our cruise did not live up to our expectations but we had been given £50 compensation on board and they hoped we would be cruising with TUI again soon! It is not that our expectations were too high, after all we had been on this ship before, it was that TUI failed to deliver the wonderful cruise that they promise you in their advertising campaigns ! That ship should never have set sail knowing there was a massive health hazard on board. So many peoples holidays were ruined by getting ill and being confined to their cabin for days. We heard many people complaining. One day they closed ALL RESTAURANTS for deep cleaning ! The only place you could get food was the Lido grill which we would never ever choose to eat from. People were just getting on and having to stand in a long line for absolutely 3rd rate food which kept on running out! This was our last day and boy were we glad that we were going home. The new passengers were going mad !! I felt sorry for them ! Trust me, my husband and I have got a fantastic sense of humour and we did manage to have a laugh in spite of feeling so miserable and disappointed on our honeymoon. I am now laughing thinking that TUI really think we are going to book another cruise with them! Even the Captain got off half way through !! Maybe he went down with the virus or just bailed with embarrassment !!! Read Less
Sail Date January 2018
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in ... Read More
I chose this cruise because it covered NewYears eve and my wifes 70th birthday. The best part of the cruise was the firework display provided buy Funchal, thank goodness TUI didn't have anything to do with this , other than docking in Fuchal. The ship was in the midst of a virus issue and underwent a chlorine deep clean of all the ships plumbing in Tenerife the day before we left for home. This entailed getting nearly all the passengers off the ship and onto a complimentory tirp (10 coaches I counted). New passengers where boarding in Tenerife when the trip got back to the ship. More chaos ensued as both sets of passengers had to board through the same gangway. The next day the Captain announced to the new passengers not to believe what had been posted on social media in the UK about the virus onboard, but said it had been mostlikely been brought onboard by previous passengers on a previous. cruise. What a cheek !! Why did it take nearly two weeks to deep claen the ship!!!! Food was abismal, luke warm at best. Bacon at breakfast could have been used to tile a roof it was that hard and overcooked. I didn't fancy complaining about the food as you never now how upset the cooks can get!! Waiters where cleaning tables in the self service restaurants with spontex cloths and on sign of them using antibacterial even though the passengers were religiosly using and being prompted to use the hand sanitisers. The cabin flooded on Wdnesday night along with many more at various times throughout our week (good, sorry bad news travels fast in lifts). Hense the eventual deep clean. TUI GET RID OF THIS TUB ITS A NIGHTMARE NOT A DREAM!!! Read Less
Sail Date December 2017
This was our first cruise with TUI / Marella and TBF i can only review what we experienced over the Christmas on board and can not compare with other cruises. Travel to ship was painless and check in easy debit card details left safe ... Read More
This was our first cruise with TUI / Marella and TBF i can only review what we experienced over the Christmas on board and can not compare with other cruises. Travel to ship was painless and check in easy debit card details left safe code collected we had already got out cabin number at our departure airport so far so good. Took awhile to get luggage but there were a lot of people arriving so there was some leeway from us on that. Cabin was exceptional and i would recommend upgrading to a suit to anyone i will review this in the cabin review. Food was ok , ate in the Orion (deck 11) for breakfast and lunch , and the waiter service on deck 4 three times including the Christmas day gala dinner, and using the 3 speciality restaurants on the other nights where the food was very good fine dining at its best. The hot stone was fun ,cooking your own meat to your liking very nice indeed. It was fun watching the guests coming into the dining room looking around for the tables of two and being disappointed they had been taken lol standing on tip toes looking as far into the restaurant they can... Entertainment was not what i had expected on a cruise i would have liked to see well known entertainers strutting their stuff not young enthusiastic kids screaming into the microphone. Sorry guys you tried your best with the resources you had to hand but you were just too loud for me and others who left during the performances. Bar, well like most but probably everyone were gently pushed into buying the premium drink package so you got premium drinks , better coffee etc. Considering i had paid top whack for my holiday with a £1470 upgrade for our cabin i would have expected this to be included errrr no... tried to buy someone a premium drink on my premium account was told no unless they had a premium account also oh dear not looking good really. But overall service good , fast and pleasant. Internet, again paying for cabin upgrade i would have liked free internet but had to pay £8 for 1 hour or until my MB allowance had been used so what was it an hour or a MB allowance i think the latter. Ship was ok, a little tired though out with ongoing repairs and paining while in port. Friendly crew and staff always wanting to help. Noticeable lack of staff but were told by others who had been on this ship in recent past that this was correct since TUI / Marella had taken over Thompson. Photographers clicking away like they had just been given a camera, leaving the ship, boarding the ship, walking around the ship always there clicking away, we nicknamed them the paparazzi, but we bought the ones we were going to buy anyway gala dinner and first time we boarded ship for the memory boxes. Conclusion wrong cruise for me for first time but enjoyed it to a point as we can just relax anywhere, looking at Asia cruise next year for a more cultural style of holiday as we both like that part of the world. Read Less
Sail Date December 2017
Marella Dream Ratings
Category Editor Member
Cabin 4.0 N/A
Dining 3.0 3.9
Entertainment 4.5 4.0
Public Rooms 4.5 4.0
Fitness & Recreation 3.0 N/A
Family 3.5 3.4
Shore Excursions 4.0 N/A
Enrichment Activities 2.0 N/A
Service 4.5 4.3
Value for Money 4.0 N/A

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