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195 Marella Cruises Tenerife Cruise Reviews

regular cruiser looking for some warmer climes this winter. explorer ship pretty good, food in italian restaurant very good with friendly attentive staff. only used main restaurant twice for breakfast which was just ok. buffet restaurant ... Read More
regular cruiser looking for some warmer climes this winter. explorer ship pretty good, food in italian restaurant very good with friendly attentive staff. only used main restaurant twice for breakfast which was just ok. buffet restaurant patchy, soups were pretty good, salads average and main foods average. we do not think the range is as big or as good as 5 years ago. there was a late night snack area that was ok. bars all clean, staff up to usual standard. one bar that was far and away superior was the lounge. staff are so quick at preparing drinks and cocktails to clear the large number of people using this bar from 9pm onwards. the star performers from the lounge bar was vanessa, david, roland and gusti. top notch. the trips were all interesting. favourites were Taste of Fuerteventura and the wie,pottery, whistling tour of la gomera. shows were all very entertaining with the stand out being Zuma.the weather was quite warm ranging from 13c to 25c. Some good fish and shellfish eateries in the marina area of Lanzarote. rooms were looked after with great diligence as was reception. Read Less
Sail Date February 2020
My wife and I have used Marella cruises for a while now and used the Marella Explorer twice in 2019, having only recently done the Tenerife trip we were very disappointed, firstly a sand storm hit the island's which was not the ... Read More
My wife and I have used Marella cruises for a while now and used the Marella Explorer twice in 2019, having only recently done the Tenerife trip we were very disappointed, firstly a sand storm hit the island's which was not the ship's fault And lost out on visiting one of our ports, we were awarded a £25.00 compensation to spend on-board, we proceeded to Madeira only to find engine trouble and then was stranded in Madeira a day and a half and being informed that we could not make it to one of our major ports Morococo.but to the port we missed out previously wich was nothing like what Morocco would have been. The service on-board had dropped dramatically in the main restaurant we were constantly requesting more wine and even water, only a few month ago they were constantly topping our glasses up, (but not to the stage of being inubriated ). This was also the same in the lounge bar, waiters constantly walking past you but not asking if you required anything else, the staff has totally changed, Due to the current situation with this virus threatening the world I would have expected hand sanitizer all around the ship in every entrance to every bar but this was NOT so. We booked a extra large balcony which was smaller than everyone else's tucked away at the stern of the ship a table 2 chairs,2 sunbeds and a hammock. In a space no bigger than a small cupboard if you put the hammock up your partner could not get to or from a sun bed, room 12041. We have always praised Marella cruises but unfortunately not this time. Read Less
Sail Date February 2020
We had been looking forward to this cruise since the day we booked it, and we have mad the most of it, a week in the sun is valuable time. However we probably won’t be booking another cruise with Tui, for us they have a lot of ... Read More
We had been looking forward to this cruise since the day we booked it, and we have mad the most of it, a week in the sun is valuable time. However we probably won’t be booking another cruise with Tui, for us they have a lot of improvement to make. The Marella is a nice ship but showing it’s age. We did throughly enjoyed sitting out in the Mediterranean bar on deck 11, a nice place to sit and enjoy a drink in the sun. One of our biggest problem is customer service, poor would be an understatement, be sure I’m not aiming this at the troops they did a fantastic job, however the management were a different kettle of fish. We were on one night denied dinner in our chosen any time dinning restaurant as we were simply told we can’t accommodate you so you’ll have to go and eat somewhere else. I’ll be honest that didn’t go down to well as the other dinning options didn’t really appeal to us that evening. To cut a long story short, we complained and were offered a meeting to discuss our issues in the morning with the Food and Beverage manager and the customer relations manager. It would be fair to say, i sat in that meeting as the customer, feeling lime a naughty school boy, customer relations is not the fdm strong point, I think she needs to climb down out of the ivory tower she seems to be sat in. After not having eaten the night before, we were not offered any apologies apart from verbal, this is not my wife and I after something for nothing, but we have experienced in past situations like this and not even had to say of do anything to have the situation out right, it was just done as a matter of course. Any way enough negative there is some good news, we did upgrade to the premium drinks package and boy I’m glad we did, as we found the appetitive bar on deck 7, staffed by the comedy duo Ilyia and Rikki and kept in check by Simena this was a great please to be, to say these three epitomise what customer service should be is an understatement, they were fabulous night after night, (Maybe TUI you should look further down the line to see what customer service looks like and maybe your management can learn something) Appetitive is located outside the Surf and turf and Korloa restaurants (Both extra charge) again though the level of service and the food was excellent when we eat at both. The main dining hall was nice service was as you would expect food was just ok, the Mediterranean was nice especially if you visited on the tapas night, and equally the Italian was nice, the maker place however was a let down, provost the poorest buffet restaurant I’ve been to, I’m on holiday I don’t want a roast everyday, to the eye it looked empty,a far cry from what we experienced on Royal Caribbean where there was so much choice you couldn’t decide. (Work to be done TUI I think) To sum up we had a nice week in the sun there were areas of the ship we enjoyed but they were predominantly extra charge services, it’s unlikely that we will travel again with Marella cruises we didn’t really feel like we were the U in the middle, further more there are other cruise lines offering a far superior service for similar money Read Less
Sail Date February 2020
We chose the Explorer as it was only a four hour flight from the uk you are guaranteed some sunshine in the canaries. We had a had a balcony cabin on 9 deck and the balcony was the biggest we have ever had it had a lounger two chairs ... Read More
We chose the Explorer as it was only a four hour flight from the uk you are guaranteed some sunshine in the canaries. We had a had a balcony cabin on 9 deck and the balcony was the biggest we have ever had it had a lounger two chairs coffee table and hammock. Shower was good as it has a door rather than the usual clingy curtain. The decor was of the usual standard you get in cabin and no complaints. The food on board was good and as with the majority of cruise lines you have to pay supplements for speciality restaurants for the better quality food. We decided to pay the supplement upgrade on the all-inclusive drinks package and we felt it was worth the money as you would have to pay for cans coffee etc on the normal package. The entertainment on the ship was good and always plenty to do, the ship and anchor is popular along with the theatre and these tend to get quite busy but they have lots of bars around the ship to choose from. We have cruised with Tui before and will continue to do so Read Less
Sail Date February 2020
We wanted a cruise at short notice. Somewhere warm. Or even warmish. Our only option was this Mariella cruise around the Canary Islands. I must say it was cheap. Therefore we made a number of assumptions, only some of them were ... Read More
We wanted a cruise at short notice. Somewhere warm. Or even warmish. Our only option was this Mariella cruise around the Canary Islands. I must say it was cheap. Therefore we made a number of assumptions, only some of them were accurate. We travelled on the Tui flight from Gatwick. Extra legroom seat for only £25 each. Flight was comfortable. Bus collection and transfer was flawless. Embarkation was remarkably quick. And within about fifteen minutes we were onboard the ship. The ship is beautiful. It’s an older tug, but as it was originally a Celebrity ship the rooms and spaces are well thought out. It’s a really easy smaller ship to navigate around so there wasn’t many passengers looking lost. A word about our fellow cruisers. Perhaps it was the time of year, or perhaps the itinerary but if did feel a bit like a Fred Olsen cruise. The average age was at least 70. This meant that although the alcohol was all inclusive there wasn’t many obviously drunk passengers onboard...... The main problem concerned the food. The budget must have been about £5.00 a day. The food was monotonous and boring. Little choice and items repeated. Service was variable. From excellent to absolutely awful. The worst was me watching the waiter taking big crafty gulps of red wine when we weren’t even served our own glasses. He missed courses out, got confused over the order and didn’t fill our glasses but managed to fill his own!! If Marella increased the daily budget by about £2 or £3 a day the difference would be dramatic. Then they really would take P and O to task. But as it is there really is no comparison. I would rather pay more, and buy my drinks rather than eat those school dinners again. That’s a shame. We were in the Atlantic Ocean so I expected a bit of movement. But never in nearly twenty cruises have I been thrown around like that. And the sea was calm!! The captain did say he only had one engine going. My personal opinion was that the stabilisers were not used to save on drag and the extra fuel cost. That is laudable but not when the comfort of your passengers is at stake. He should be ashamed. The ports we visited was a bonus but I have to say if you get the chance to visit Madeira then go. Beautiful and beautifully kept. A real highlight. Try and do the cable car and the sleigh ride down the street. Fabulous. Though do not walk back into the town. It’s about a mile and a half down a one is three hill. A torture!! Read Less
Sail Date February 2020
Arriving in Tenerife after our flight from Manchester we embarked on Explorer. Our first impressions were good. Although the ship is around 25 years old, it is in good condition and has recently been refurbished. Happily, we were given a ... Read More
Arriving in Tenerife after our flight from Manchester we embarked on Explorer. Our first impressions were good. Although the ship is around 25 years old, it is in good condition and has recently been refurbished. Happily, we were given a our first upgrade by TUI. As cruise veterans we have sailed with half a dozen cruise companies, large and small. So TUI , thanks for treat of a cabin upgrade. A key feature of the refurbished ship is the electronic excursion booking system which does away with hoards of passengers waiting in line. A great feature, and time saver.. The cabin was kept tidy by our busy stewards. It was a decent size, that would suit most couples. It did have overhead beds for two, which we had to be careful not to bang our heads on getting out of bed. The dining room experience was good. Plenty of good food was on offer, in my view on a par with P&O. We did not see any point in dining in the Premium Restaurants it was so good. Also, the drinks package was very good. Again it was not worth buying the Premium package on offer. TUI is to be commended for providing good standard 'all in' experience without trying to do it 'on the cheap'. The ship does have a Lido style Buffet. We did not use it more than couple of times for lunch. To be honest it does need some work doing on it, as it is in places dark and uninviting. The standard of service throughout the ship was very good. Staff would go out of their way to keep the customer satisfied. No problems at all. I do not intend writing about the various ports of call, as information about the Canary Islands, Maderia, and Agadir is abundant on the internet.. Our verdict,a good value for money experience. Have no doubts before booking on this ship. Read Less
Sail Date January 2020
Having read a number of negative reviews we went on this cruise (out first with Marella) with no real expectations. We came back quite impressed and would not hesitate booking another cruise provided it came in at a good price/ itinerary. ... Read More
Having read a number of negative reviews we went on this cruise (out first with Marella) with no real expectations. We came back quite impressed and would not hesitate booking another cruise provided it came in at a good price/ itinerary. We have travelled on a number of lines including Oceania, Azamara, Celibrity, MSC, Holland America, Royal Carribean, Pullmantur and Princess. A number of other passengers had also cruised on similar lines to us and were also satisfied with Marella so this is not a review by a Marella diehard. Food. Both in main dining room and buffet was always hot probably better than most other cruises (was on Celebrity last year and a number of times left food in the buffet as it was too cold to eat). Quality- I would probably pitch it at good pub standard. Portion size was very good (Other than potatoes where you sometimes had to hunt on the plate for them - we ordered extra - but have had similar on other lines). Fewer choices in dining room than experienced elsewhere other than the handful of always available options of chicken, fish etc there were only about 4 or 5 choices but always had a least one vegetarian choice. Buffet had the same selections as main dining room plus a roast so less choice than usual there. Main dining room also had an Italian area which had usual selection of pastas etc. We also went there one night when there was nothing appealing on main menu and it had sirloin steak on their menu. There was also a separate Mediterranean option with pizza or pasta and a Tapas section. Both of these were in a separate area and were less 'formal' and quality was acceptable. Usual burger and not dog service beside pool and again was good and food hot. Lunchtime food selection included a pie option every day. Did try them a couple of times and they were good. We also had spotted dick and custard on the menu one day. Good generally very much geared to UK customers and no lobster tails or fillet steak but did have steak one night and duck another night. We didn't feel the need to try any of the extra cost venues. Drink. The included drinks included most of main brands e.g. Grouse whisky, Gordon's gin, Malibu etc and beers included draft Fosters, Stongbow as well as a range of bottles including Morretti, Peroni, corona. A number of cocktails were also included as well as draught soft drinks.Never had long to wait for waiter service or at bar - with no need to tip to get good service. A!though no 'at seat' service in show lounge there were tables when you went in with a selection of cocktails, red/white/rose wine as well as prosecco and a selection of bottles beers. As the longest show was no longer than an hour i didn't have a problem with picking up my drink(s)as I went in. Shows. Main shows were all very good with better singers and dancers than on most other lines and pianists/guitar/singers in bars were also good. Don't know what poolside entertainment was like as not really our scene but my wife enjoyed watching Downton Abbey film on outside big screen while I say next to her and watched a film streamed to my tablet from a selection of free films available through their app on the ship. Staff. Never saw a grumpy member of staff either in dining room, bars or housekeeping and all were universally pleasant and helpful. Cabin. We had an inside cabin and were quite happy with it. It was nothing special but did have good storage. Bed wasn't the best and probably not the worst either. Ship. It is an old ship but has been well looked after and refurbished with all public areas clean and bright - no classic wood panelling. Other passengers. Average age probably 60 plus but probably a factor of cruise type and timing. Almost all passengers were white and from the UK so not as diverse as we are more used to seeing on other lines. No real evidence of overindulgence than we have seen on other lines - there are always a few that are louder than they probably should have been. Disembarkation. Although you have to leave your cabin at 9 am you can continue to use all facilities including food and beverage until you depart, in our case 13.15. We were on a package and don't know when you would have to leave if you were cruise only. Overall we had a good break and would book again. Not our best cruise but not our worst (haven't really had any bad cruises) and Marella wouldn't be at the bottom if we ranked the different lines we have been on. Read Less
Sail Date January 2020
Well having sailed with Thompson on the Thompson Spirit (which was falling to peices) this was a pleasant surprise. The ship isn't new but they have obviously invested a lot of money refitting the ship. Everywhere was clean, the food ... Read More
Well having sailed with Thompson on the Thompson Spirit (which was falling to peices) this was a pleasant surprise. The ship isn't new but they have obviously invested a lot of money refitting the ship. Everywhere was clean, the food was great quality and selection (main dinning hall (Latitude 56), buffet restaurant (the market place), an Italian (serves buffet style pizzas and pasta during the day) and a tapas restaurant and the snack shack (burger, hotdogs and grab as you go items) they also have 3 paid restaurants also (not visited). The entertainment was a bit sparse and I would not like to be stuck on this ship for more than a day of sailing without stopping. It also doesn't offer a lot of things to do, it has a cinema (poor old selections of films), library, little crazy golf, sport court (very small), pool area with 3 jacuzzis (pool was warm, which makes a change, spa (chargeable), small gambling area (wouldn't call it a casino) a coffee shop (extra charge) and shops. I would rate this a one of the nicest cruises we have taken and we have taken a lot. The staff were friendly and the cabin was clean, more spacious than other cruise companies and a powerful shower (bonus) and a bit bigger than most. Good things 1. Embarkation and de embarkation 2. Food 3. Room spacious and clean 4. Not over crowded 5. Staff friendly 6. They are not trying to squeeze every penny out of you unlike other cruise companies 7. All inclusive food, drink and tips 8. Cabin Not so good. 1. Not much to do on board I have been on the following cruise lines and this is how they rate: 1 Princess and Marella 2. P&O 3. Royal Caribbean 4. Carnival 5. Thompson cruises 6. Costa Read Less
Sail Date January 2020
Oh how standards fall in just 12 months. We were cruising on Marella Discovery this time last year and absolutely loved it. This ship either has a staffing problem or they have reduced standards. I must point out however that the adapted ... Read More
Oh how standards fall in just 12 months. We were cruising on Marella Discovery this time last year and absolutely loved it. This ship either has a staffing problem or they have reduced standards. I must point out however that the adapted room we had on deck 5 was superb and with a thorough and friendly steward. My grumble is mainly with the food, the buffet was frequently not replenished, esp the salad section, i like to eat around 1.30 - 2 pm and was very hit and miss after the lunchtime rush, my partner is disabled and the assigned tables were all at one end, usually as near to the food counters as possible for ease. Latitude 53 was passable, going off the very well written gushing menu you would expect something special but was actually everyday food with the odd exception, maybe they want you to pay extra for a special meal in one of the paid restaurants. I thought the theatre shows were very good though the Squid is nowhere near big enough when the entertainment is on and the lowest chairs Ive seen, donate them to a primary school ! No problems with the itinerary, loved Madeira. So an average cruise with good and bad points, we continued our holiday in Costa Adeje which we enjoyed esp the food, which was much better than Marella Explorer. I think I will avoid this ship in future and hope its not a trend on the whole fleet, there are several cruise lines in the same price range. Read Less
Sail Date January 2020
This was a Canaries cruise where we picked the ship up in Santa Cruz Tenerife. We have done this cruise before with another company so had no need to visit the locality again. Although an easy walk into the town, about 20mins. The Explorer ... Read More
This was a Canaries cruise where we picked the ship up in Santa Cruz Tenerife. We have done this cruise before with another company so had no need to visit the locality again. Although an easy walk into the town, about 20mins. The Explorer is a mid sized ship with about 2000 passengers and 1000 crew on board. They have been doing this a while now and the whole operation for embarkation was very slick. Even for the luggage which beat us to our cabin by about 30 seconds. We had a balcony double room which was reasonably spacious with a reasonable sized balcony. The bathroom was quite big, there was a fridge and mini bar and a reasonable amount of hanging space. All very reasonable!!!! Only niggles are the bed was quite hard and pillows quite small. Dining was very good. The food in the Latitude restaurant was in the main the same as what was available in the Mediterranean self service restaurant. There were some speciality restaurants which came at a cover charge, but at about £25pp extra we didn't partake. There is a also an Italian style restaurant which comes in the deal. We ate there several times as the menu was quite good and the portions quite large. There was as you would expect entertainment in the form of a show every night. As well as two guest artists. A very good Whitney Houston tribute (Nya King) and very good comedian (Scotty Mitchell). The in house show singers and dancers were okay. Some nights the show was good others a bit too much for them. Some of the lead singers struggled a bit with the notes. The girl dancers were also much better than the boys. There was also entertainment going on round the pools and bars by various artist which were also quite good. Lots of excursions to go on all at a fair price. As we have been round the area before we only chose to go on the dune buggy off road experience on Lanzarote. Which was great fun, only a 20 min ride in the coach to get there and 3 hours driving round the waste lands. If you do this prepare to get dusty and dirty and also take sun glasses and a bandanna to wear over your mouth. Otherwise they want another 6Euros each to buy one. Service was excellent in all aspects, from the Captain (John) down. can't praise them enough really!!! Read Less
Sail Date January 2020
After reading some of the reviews on here, I was not looking forward to this cruise. However, we had an excellent time and I would certainly use the ship again. The vast majority of the negative comments simply did not apply, but maybe we ... Read More
After reading some of the reviews on here, I was not looking forward to this cruise. However, we had an excellent time and I would certainly use the ship again. The vast majority of the negative comments simply did not apply, but maybe we were just lucky. The cabin was excellent and yes the a/c was a bit fierce, but it was very quiet and not intrusive at all. The beds were very comfortable and the linen changed regularly, by the excellent steward. We saw no instances of drunkenness at all, although some large groups did get a touch noisy from time to time but this was not a problem. We upgraded the drinks package, and found the upgraded choice to be excellent. The basic wine was not to my taste but the premium wines were excellent. The gin selection on basic was fine but premium allowed you to access all the gins at the gin and whisky bar for no extra charge. Overall we thought the upgrade was excellent value at £50 each for the week. The ship is a bit dated in some ways but upmarket for Thomsons. We did feel that they had dumbed the food choices down a bit. Gone was the fillet and lobster tail in the main restaurant, instead you had prawns and lamb shank. However, we always found something to eat and the quality and quantity were good. We did the trio package for the three specialty restaurants and we were glad we did so as the service and food first class. I do agree that they need to sort out the service in Latitude 53 as the meal can take up to two hours 40 minutes and other times only 90 minutes. The problem seems to be that there are no drinks waiters. The food waiter does everything and if anyone wants a premium wine, they have to go and fetch it which can take up to 10 minutes. Why not have all the very limited range of wines to hand, this would speed things up considerably. We found the crew to be exceptionally friendly and the entertainment was excellent, with everyone working hard. We had our cases within 10 minutes of finding the cabin which is a record for us. Overall we had no complaints other that the slow service in the main restaurant, and the fact that they charged for the mini bar in the cabin. Why charge for this?. A special mention to Saville and Michelle at the gin and whisky bar. These ladies were excellent, and very efficient. Please pay them a visit and sample the 10 gins and 10 whiskies on offer. Read Less
Sail Date January 2020
I booked the cruise with Iglu cruises about 7 weeks before departure as a surprise for my husband on our 45th wedding anniversary and because the price was good and all inclusive. We've cruise a few times before with RC, NCL & ... Read More
I booked the cruise with Iglu cruises about 7 weeks before departure as a surprise for my husband on our 45th wedding anniversary and because the price was good and all inclusive. We've cruise a few times before with RC, NCL & Princess after looking at reviews my expectations were not too high however we were very happy with the level of service provided. Our cabin was on deck 10 a large balcony cabin ideally located near the lifts and was kept spotless at all times. We only went to the showroom once it was a fantastic singer it was a Whitney Houston tribute sorry can't remember her name. The staff overall were very attentive the food was good the Surf & Turf was excellent, like any other ship there is room for improvement however for the price we paid the cruise exceeded our expectations. This was our 1st time on the Marella Explorer and I'm sure it won't be the last. Read Less
Sail Date January 2020
Splashed out on an Executive Suite - 10041 - for two weeks over Christmas and New Year. Lovely cabin and huge balcony and first class steward called Ocsana. Overall the food was pretty average but plentiful. We noticed that TUI had made a ... Read More
Splashed out on an Executive Suite - 10041 - for two weeks over Christmas and New Year. Lovely cabin and huge balcony and first class steward called Ocsana. Overall the food was pretty average but plentiful. We noticed that TUI had made a number of small, but significant, cuts in both staff and menu choices from a previous cruise the year before. Annoying that the German branch of TUI - Mein Schiff - always had the superior berths in every port and we were left with a long hike to the town centres. The staff in every department were excellent and couldn't do enough for guests, but they worked long hours and in the restaurants barely coped. The all inclusive drinks package more than covered our needs and certainly didn't warrant paying £200 to upgrade to premium. We met some lovely people and only a few over indulged, but no one spoiled the festive season. The highlight was Madeira with amazing Christmas lights and fireworks. Daytime entertainment was pretty mediocre and more akin to a basic holiday camp, but we made full use of our suite so really didn't care. The downside was the stops we made in the Canary Island ports. TUI failed to provide adequate shuttle buses - mostly none at all - and charged guests where they were supplied. One port was almost three miles from town, which the Captain suggested was an hour by foot! Many passengers were of an advanced age and many suffered from disabilities, so were confined to the ship. This was our fourth Marella cruise and we have booked again for later in the year. As someone who enjoys a cigar I was annoyed that the smoking area - these are few and far between - at the rear of the Squid and Anchor lounge no longer had a drinks service, even though waiters did collect empties. The anti-smoking brigade - who can inevitably be found stocking up with duty free cigarettes and rolling tobacco to take back for friends and relatives - had complained that fumes penetrated into the bar, and demanded the doors be sealed. Remember, drinking alcohol also damages your health! Read Less
Sail Date December 2019
We chose this cruise just a few weeks before departure, as for the first time we we we’re going to spend Christmas Day alone. We had sailed on Explorer 2 in September, our very first Marella cruise & loved it. We’ve cruised with ... Read More
We chose this cruise just a few weeks before departure, as for the first time we we we’re going to spend Christmas Day alone. We had sailed on Explorer 2 in September, our very first Marella cruise & loved it. We’ve cruised with P&O, Princess, NCL, but mostly with RCI. I would have no hesitation is suggesting Marella. I have read some of the negative comments on here, but can honestly say we didn’t find any of that. There were a number of children on board but we thought there would have been a lot more. The whole week was fantastic, although the sea day to Madeira was a bit bouncy. The ship, crew, food & entertainment all excellent. Our Christmas Day was the 6 o’clock sitting & the meal was faultless. We’re not huge drinkers so found the basic drinks package sufficient. We’re going to the Caribbean with P&O in March. Had I known what Marella cruises were like when I booked it, I would have booked a very similar cruise with them. Read Less
Sail Date December 2019
Music loud same old Christmas songs. Towels on sun beds with no person on them for hours Christmas dinner rushed to get ready for next sitting show lounge acts same most nights Best was the soul singer last night of cruise. All staff where ... Read More
Music loud same old Christmas songs. Towels on sun beds with no person on them for hours Christmas dinner rushed to get ready for next sitting show lounge acts same most nights Best was the soul singer last night of cruise. All staff where above excellent. Will not go on Xmas cruise again to busy every body pushing and shoving at meal times. We decided to eat late in the Mediterranean restaurant at least you could get a seat.Had a junior suite which was ok but as for priority boarding did not happen just get a balcony cabin and save a packet..... it's a booze and food cruise if you want that fine,,,,,Transport back to the airport was late because at the port of Santa Cruze they decided to wait to load the next flight onto the bus which gave our fight no time at the airport also nobody helped the disabled people of the bus I had to do that... Read Less
Sail Date December 2019
Worst Holiday Ever on this ship total let down would have preferred to stay at home. First Cruise and the last such a boring ship more like a booze cruise than a holiday booked for Christmas two week Canaries Cruse sheer hell. Never ... Read More
Worst Holiday Ever on this ship total let down would have preferred to stay at home. First Cruise and the last such a boring ship more like a booze cruise than a holiday booked for Christmas two week Canaries Cruse sheer hell. Never seen so many people happy it was over. Never seen so many container ports waking up to banging and crashing most ports it called into not a sandy beach in sight just ferries and cargo ships all around. No proper entertainment shows 45 mins of rubbish with show cast climbing ladders etc etc same cast every night just pure boring as for the late night comedian once a week people walked out he was so bad. Daytime no entertainment as such apart from silly kids so called entertainers on a 3 till 3.15 not a kid in sight in main bar it was so bad some kind of I.Spy NONSENSE. Nobody could understand it. As for nightly entertainment same group every night in Squid and Anchor for a whole 45 mins. No Atmosphere same old songs night after night. Bring your knitting was one form of entertainment during the day not a decent quiz or family show in site. Also they had Teeth Whitening and Health Check seminars going on if your into that. God help us if that's what Tui think people want. Paid for the £200 drinks upgrade what a wast of money as Premium Spirits few and far between more money wasted.Booked a couple of trips shocking seen 2 camels a couple of snakes and lucky men trying to sell you volcanic rock utter rubbish then taken to a beach with cafes and lucky men non stop. O and a mosque visit to stand outside highlight of Morocco. Went on an evening trip in Portugal to see the lights stopped at a fishing village then dragged through the town through a Christmas market AT LIGHTNING SPEED THINK TOUR GUIDE WAS ON SOME KIND OF RACE TOTALLY SHOCKING. My wife had to go to ships medical centre as half the ship had coughing and breathing difficulties 4th day with a chest infection got home and got the bill for £3.500 for 2 hours treatment now fighting this outrages bill. What a rip off. Not even offered a cough bottle and travel insurance refusing to pay this another fight on our hands. Carpets in bar areas filthy i actually thought it was water on floor till i felt carpet just huge stains as people caring drinks all round the ship. As i say more a booze cruise. Main restaurant Market Place more a cafeteria pool snack shack filthy dirty tables etc etc. Sit down restaurants were ok but Menu very bland. Ship totally short of staff bar staff did there best happy a smiley and did there best only good point. Cabin Stewards also very good just to much work 33 cabins to service every day just ridicules. White Suites walking about like they were gods gift did very little as far as we could see. Ship more in line with a 3 star hotel than a relaxing cruise Total cost with medical bill £7.500 for 2 bored 65yr olds totally shocking experience last time i book with Thompson. Would be better off at Butlins by the sea. After you arrive and hand over your credit card they don't want to know you. My advice book with a decent cruise company and not this shower of rouges. Read Less
Sail Date December 2019
We are frequently Cruise and always choose our cruise for the itinerary and as Explorer was the only ship in the canaries at our chosen dates that is the ship we chose. Embarkation was smooth and luggage delivered promptly. Our first ... Read More
We are frequently Cruise and always choose our cruise for the itinerary and as Explorer was the only ship in the canaries at our chosen dates that is the ship we chose. Embarkation was smooth and luggage delivered promptly. Our first evening we went to dinner in the main dining room Italian section. We put the poor service and the very mediocre food down to the fact it was the first night and we have experienced this before on a first night on Marella and other lines to be fair. Lunch next Day was no better to be honest nor was breakfast. The food was not what you would call bad but it was neither up to the standard we know from any cruise we have ever been on. Marella seem to have reduced their menu in the morning so you can only have egg benedict (always my chosen breakfast most mornings) on one day of the week and this is the same for anything other than English breakfast or omelettes for the main part. They have even stopped offering pastries Although they can be requested I learned. Lunch had burger, veg burger and ploughman’s lunch on the menu every day with a couple of other choices which differed each day. To be fair we found lunch better than dinner probably because they were less busy. The serving seemed pretty chaotic at times We always book a couple of speciality restaurants anyway so next evening so having booked the 3 dining package and eating in the Mediterranean restaurant we were able to avoid the dining room in the evenings. We were on Discovery 2 in March 19 and used the snack shack a few times which was very good. On Explorer it was awful. Even the smell of it as you past was horrible The speciality restaurants we found as follows Kora La - fabulous. Service food and wine was a delight Uni Shushi - this was a first for us. We put ourselves in the hands of the chef and were not disappointed. It was a lovely experience with food we’d never chosen before. Again service was impeccable The Dining Club - We have done similar food and wine pairings on other shops and cruise lines but this was the very best ever. Again food and wine exceptional as was service. Big shout out to the wine steward who was helpful throughout. He covered all restaurants and always found us a nice wine. We were on premium drinks package but in main restaurants were always offered only inferior wine Surf and Turf - starters lovely but the main course was not. We ordered medium cooked food which was raw and the fat was literally running off the side of the slate on which my food was served. The onion rings tasted only of grease. We left before trying dessert. We’d used this restaurant on Discovery which was excellent so we were very disappointed. The head waiter saw the plate and agreed it was poor. He came out to the bar area where we were and offered us a drink. How laughable is that on an all inclusive cruise Entertainment was good throughout as you would expect from Marella who in our opinion always excel here We booked a cabins for the sea day but we did not find this was worth doing. The one thing that we did enjoy was that you had access to the thermal spa. We would probably never have done this. But it was super and we used again later in cruise. Great saunas and steam rooms and fab relaxation areas We were not too bothered about the ports as had been in all before but heard from other guests that excursions were good We had a large balcony cabin which was good and clean. All you need I would never choose to sail on Explorer again and will have to look closely before using Marella. If the changes in restaurants in particular at breakfast and dinner including choices and quality run throughout the line then it’s not for me Read Less
Sail Date November 2019
Chose this cruise as it sailed from Tenerife were we live, therefore no flying. We have sailed the Canaries before but still enjoyed it. The Explorer is a nice ship. Very clean, plenty of room around the various bars. The entertainment ... Read More
Chose this cruise as it sailed from Tenerife were we live, therefore no flying. We have sailed the Canaries before but still enjoyed it. The Explorer is a nice ship. Very clean, plenty of room around the various bars. The entertainment was not as good as the Discovery, just the show dancers and one night a comedian, ok nothing to shout about. We thought the service was better on Discover we waited a fairly long time to be served around the pool bar even though there were plenty of staff. That said we did get good service in the Lounge bar which we used most nights. The food was fine plenty of choice however we have had better. The snack shack was not very good food was not very warm. Help yourself dinning good with plenty of choice. Shore excursions no problems really, just the weather was cloudy so not much photo opportunity, not their fault. Had a bit of an issue with our cabin cards did not work so had to go back to reception to have them programmed seemed to be a few of us with the same problem. Embarkation and disembarkation went smoothly for us as we were cruise only so boarded when we arrived in Santa Cruz 1.30pm and left the ship 8.30am when we were ready. Would we go again yes of course but on Discovery. Read Less
Sail Date November 2019
Staff and ship lovely. Food is great. Make sure you don't miss out on the tapas as it's amazing and inclusive just make sure to book it on the app. Vista is also a great place to eat especially the carbonara which for just five ... Read More
Staff and ship lovely. Food is great. Make sure you don't miss out on the tapas as it's amazing and inclusive just make sure to book it on the app. Vista is also a great place to eat especially the carbonara which for just five pounds more is prepared in a giant parmasan wheel at your table and is super tasty. Good service. What let's it down is the passengers. From threats of physical violence for being falsely accused of queue jumping on shore, to bad language, singlets galore and a cheap northern social club vibe, Explorer is one to miss. The buffet could get very hectic and the Squid and Anchor feral after 6pm. Be prepared for constant whingers expecting champagne service for beer money. If you are a gay couple be prepared for dirty looks from your fellow passengers and people to actively avoid making conversation with you. Read Less
Sail Date November 2019
After an uneventful flight from Stansted, when we arrived at Tenerife we were directed by a Tui rep. to leave the airport and turn left.! There we encountered a large crowd whom after asking other passengers were made aware “we” were ... Read More
After an uneventful flight from Stansted, when we arrived at Tenerife we were directed by a Tui rep. to leave the airport and turn left.! There we encountered a large crowd whom after asking other passengers were made aware “we” were queueing - for over two hours - for coach transfer to the ship. This was totally unacceptable as we had left home at 06:30. When we eventually got on the correct coach sat there or over an hour the delay was for no obvious reason. When we arrived at the ship terminal there was a short delay to go through the check-in formalities. When we got to our cabin – 4108 we were favourably impressed. Due to the delay in getting to the ship within a short time we off to attend the ships safety drill. It was that night when our first impressions became very negative. It was almost impossible to sleep, there was a loud vibration from the air conditioning system ventilator. As the night progressed further loud “mechanical” noises came from the deck below ours and there was a constant vibration throughout the cabin. We apparently were not the only passengers on deck 4 who were complaining about the noise. After complaining to the ships reception we were offered another cabin which we declined as there was no window. The food on the ship was good however as per previous experiences on other Marella ships there was a constant flow of people trying to find seating in the buffet restaurants. During our last dinner in the Latitude restaurant we were told by the waiter that as we had paid for the optional drinks package upgrade a better quality wine was available to us with our meal as opposed to the carafe house wine. What a waste of money. As we had never been there we were looking forward to our visit to La Gomera. However due to the weather conditions it was not possible to dock the ship so we spent a very unpleasant day at sea. At the end of our cruise the transfer to the coaches taking us onward to our hotel was more farcical than our transfer to the ship. To reach the location of the coaches and our luggage we walked the length of the quay in pouring rain. Consequently, once we had retrieved our luggage and boarded the coach we were soaked through. Yet another delay when a Tui rep, discovered that a number of passengers had been assigned to the wrong coach. At the end of our awful cruise experience what could be more appropriate than lost luggage? Well that is what happened, my luggage did not arrive in Stansted and based on the information received after a total lack of support from Tui, including the Tui travel agency the trip was booked through, it was found to be still in Tenerife. I eventually got it back after 7 days. We have been on a number of Tui/Marella cruises and have noticed that their standards have steadily declined and cost cutting is obvious in the drinks available. In the Broadway Show Lounge there used to be a waiter drinks service throughout the performance now I was offered a bottle of beer as I entered the Lounge. Worst is the lack of staff especially in the Coffee Port where often there are two staff - one delivering drinks the other dispensing them. In addition, some of the waiters are extremely rude and clearly have had little training. One evening, service in the “Lounge” bar was very slow and a number of guests were agitated. When a waiter arrived he too was agitated and made his annoyance clear. When he came to take my order he pointed at me and shouted “You”. My wife and I are of the opinion that this will be our last Tui/ Marella cruise as in the years they have been operating cruises they seemed to have learned little apart from how to save money. Read Less
Sail Date November 2019
We have cruised with Marella approximately ten times and sadly have to say this will be our last, the cabin was kept spotlessly clean but the smell on some decks was ghastly, I presume sanitation problems. The food was ok, we didn’t ... Read More
We have cruised with Marella approximately ten times and sadly have to say this will be our last, the cabin was kept spotlessly clean but the smell on some decks was ghastly, I presume sanitation problems. The food was ok, we didn’t have a drinks package but at least Marella allow you to take alcohol on board as the house wine is absolutely vile. The best thing about this ship is the entertainment, the game shows and quizzes are good fun and the west end style shows in the broadway show lounge are of an excellent standard. All the entertainment team work especially hard. Not very keen on the resident band partly due to the ridiculously high volume in the medusa lounge. A special mention should go to Haizel (waitress) in the orion restaurant, the drinks manager who was very courteous and on the ball and David, Rachael and Holly (entertainment hosts). Read Less
Sail Date April 2019
I’ve been on it before, not so cheap and cheerful, this time the quality of the food and entertainment has seriously gone down, I’m a vegetarian, last time the food was good, a nice variety of dishes, this time the same vegetables in ... Read More
I’ve been on it before, not so cheap and cheerful, this time the quality of the food and entertainment has seriously gone down, I’m a vegetarian, last time the food was good, a nice variety of dishes, this time the same vegetables in just different sauces, lacklustre. Entertainment, the spots were a lot shorter with the resident bands, more breaks and 12am finishes were creeping earlier as the week went on, the whole ship gave the impression that as it was about to change itinerary nobody had to make an effort. Part of our company was my 82 year old Mother in Law, who inadvertently left the plastic cabin key in her luggage, we discovered when we got home, TUI took 280 pounds off her credit card for it! Also, watch your bill, my 12 year old son bought a day on the WIFI, they took nearly 400 pounds for internet. Never again Read Less
Sail Date April 2019
I wanted a smaller ship as I was travelling on my own. Having read previous reviews, most of which were positive, I decided to book it. The whole of the holiday was perfect from start to finish. I had a single cabin (1023) which was ... Read More
I wanted a smaller ship as I was travelling on my own. Having read previous reviews, most of which were positive, I decided to book it. The whole of the holiday was perfect from start to finish. I had a single cabin (1023) which was roomy and clean with modern decor. Plenty of drawers and wardrobe space. The entertainment, food, service and cleanliness of the ship was faultless. Comments with regard to ship being old are certainly true but it did not deter from the holiday itself. All the bars, dining rooms and communal areas were modern and tastefully decorated. I have travelled many times on several cruise lines in the past and I can honestly say, that I was not disappointed in any of the experiences on the Marella Dream. I would like to say a special thank you to the member of staff that certainly made my holiday memorable. A young 24 year old - Calum James Smith - with the title of social host. He was wonderful with shall I say the elderly ladies of the ship. Thank you for a lovely, relaxing holiday. Read Less
Sail Date March 2019
Chose this cruise as had sailed with TUI years ago. Customer Service had ignored my request for a cabin midships (due to disability). I was put in cabin 6001 as far forward as could have been possible. This was as far from lifts as was ... Read More
Chose this cruise as had sailed with TUI years ago. Customer Service had ignored my request for a cabin midships (due to disability). I was put in cabin 6001 as far forward as could have been possible. This was as far from lifts as was possible so l advised unsuitable on dockside, at Customer Relations onboard and was advised no other cabin available. First night the sea was rough, my husband got his foot stuck between the bed and furniture and went flying. (Not enough room between bed and furniture to walk). We had to hold onto the bed with pitching and tossing, the ceiling creaked with every wave and a door at the bow creaked groaned and slammed for hours. I got customer services down at 12.30am to listen to the creaking and next day customer service moved us. The ship is now very old and tired, the self service meals rely upon people using utensils (rather than being served by staff from behind glass partitions as they were many years ago) and the other customers must have had trouble knowing what serving with utensils rather than fingers actually meant! The entertainment was ok...not my cup of tea and staff onboard were wonderful considering the conditions they have to work under. Would l go again...no....not even if you paid me. Read Less
Sail Date March 2019
We have just returned from a 8 day cruise on a Tui cruise ship “Marella Dream” visiting the Canary Islands. The ship was very tired and desperately in need of an update and refurbishment. There is no centre point like a atrium. The ... Read More
We have just returned from a 8 day cruise on a Tui cruise ship “Marella Dream” visiting the Canary Islands. The ship was very tired and desperately in need of an update and refurbishment. There is no centre point like a atrium. The lifts are useless, small and very very slow….. quite often going straight pass your floor or so full with people you had to wait ages. Often we went up and down like a yo-yo as it went nearly up to the top where we wanted to go but then back down again! Our cabin again needed an update, beds were comfy though, and our cabin Steward Angelito who was very efficient and charming, kept it very clean. One issue was WiFi and internet. Most ships give free WiFi somewhere on board but not here!!! We could have paid for it but it was expensive, so was unable to make outside contact unless you found a café off shore, which was difficult. Another major issue was the shower as it was so difficult to adjust the hot water and it was extremely hot, changing even as you shower……. Very very dangerous!!!!!! On a positive note the staff were very friendly and helpful. The food was good in both the self service and main restaurant, we didn’t try the speciality restaurants. Also the entertainment was the best we have had in all the other cruise lines we have been on……. Both in the theatre, the lounge and deck area. The trips organised by the ship were extremely expensive and not good value! All in all for the price paid for this cruise it was ok, but we would NOT recommend this trip on this particular ship. Read Less
Sail Date March 2019
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