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26 Marella Cruises Romantic Cruise Reviews

It was going to southern Spain and Gibraltar, wanted some warm weather and relaxation. Got cabin 5084, and got 7 days engine vibe, I was ok and eventually found that using my noise cancelling headphones so was my partner.... The ... Read More
It was going to southern Spain and Gibraltar, wanted some warm weather and relaxation. Got cabin 5084, and got 7 days engine vibe, I was ok and eventually found that using my noise cancelling headphones so was my partner.... The food, crew and facilities were good, and the explorer lounge served the best coffee I have had afloat. The spoiler was the amount of smoking areas, apart from the lido on 9 the outside areas of the whole ship was smoking. You were constantly affected by the smell of cigarette smoke. As the back of the boat had multiple smoking areas you couldn't even sit and relax and take in a sail away. The entertainment was ok, not great but ok, very much local rep standard. Don't think I will be sailing marella again as the dream has soured me a bit mainly due to the poor smoking policy. I guess I'm not the target audience.... Read Less
Sail Date October 2019
My partner and I had cruised before on one of royal Caribbean ships and said we would give the d2 a shot as it was handy for us to get to Palma and so on we had a balcony cabin it was nice We are in the islands restaurant it’s great ... Read More
My partner and I had cruised before on one of royal Caribbean ships and said we would give the d2 a shot as it was handy for us to get to Palma and so on we had a balcony cabin it was nice We are in the islands restaurant it’s great for breakfast and lunch but not dinner it’s seemed by the time you fit your food found a table the food would be cold. 47 & gallery 47 the food was very nice and staff were nice The pool area was nice and relaxing except every day the entertainment team would do quiz games and were really loud I personally don’t like that and I thought it was too noisy it seem to be a big hit with the British guests but you should rage into account not all guests on board are British. It was the one thing I hated every day I like to relax. The staff are very friendly and our cabin girl HANNAH we stayed in cabin 6600 from 31/08/19 she was brilliant nothing was any trouble The one other staff member that really stood out too us was MOKA the lounge bar mAn in the live bar by night and pool bar by day I have the say he was brilliant Read Less
Sail Date August 2019
We chose this cruise as a belated honeymoon and it was my husbands birthday on the 30th. Our cabin was just so noisy, vibrations, clanging and banging and something hydraulic kept going off at various times. I felt the ship was tired and ... Read More
We chose this cruise as a belated honeymoon and it was my husbands birthday on the 30th. Our cabin was just so noisy, vibrations, clanging and banging and something hydraulic kept going off at various times. I felt the ship was tired and it reminded me more of a posh ferry, no charm about it. There are not enough seats in the bars and every night, is pretty much the same as the night before regarding entertainment. I was hoping there might be some dance lessons but it is too small although we were offered a talk on liver drainage. Food was ok although if you are in the lido it was only warm and the meals in the Meridian were bland and boring. Nothing spicy because they want you to pay extra and eat in the Asian restaurant. We did eat at the hot stone and the steak was great, starters and deserts we're not so good. Coffee port is great which is just as well as free coffee is awful. The best meal was the afternoon tea, loved it! The excursions are well organised, but you do not get enough free time, even to stop for a drink when walking in the hot weather. I have to say all the staff are excellent, polite and friendly and ship was kept spotless and ran like clockwork. We weren't sorry to get off and we're pleased we did cruise and stay in Dubrovnik instead of 14 nights cruise. I have rated cabin average because of noise. It was quite spacious with plenty of storage in bathroom. Read Less
Sail Date August 2019
My first ever cruise, people telling me once I’d been on one I’d be hooked for life, I was there to be wowed and impressed. I did realise this was at the cheaper end of the cruise market, but as a long time TUI sensimar customer I ... Read More
My first ever cruise, people telling me once I’d been on one I’d be hooked for life, I was there to be wowed and impressed. I did realise this was at the cheaper end of the cruise market, but as a long time TUI sensimar customer I still had high hopes and ignored comments about it being Butlins on sea. The boarding and transfer process all went well, and we found the overwhelming members of staff excellent. Yes the ship is dated, but our outside picture window cabin was surprisingly spacious, and cleaned twice a day. Most of the common areas were fine though the pools are not at all inviting. The meals were a mixed bag, breakfasts weren’t too bad, and the Orion Restaurant was of a reasonable quality. However the buffet meals in the Lido/Sirens restaurants were not so good. Everything looked appealing but most dishes were bland and tasteless, devoid of any seasoning or even salt n pepper. I recall what was described as Beef Vindaloo, yet it tasted like a casserole and could not even be described as a mild curry. Pasta dishes and many of the soups were also bereft of flavour. The entertainment was also a mixed bag, the 10 young people who form the Broadway team are highly professional as was the stand up comedian, however it’s a different story in the Medusa lounge where the Butlins reference emerges. Third rate Kareoke, childish quizzes, and worse of all encouraging people to do the Okey Cokey, having said that there were many stereotypical heavily tattooed lager swilling people who seemed to be enjoying it. Call me a snob, but this is far to Chavy for me Andy the reason I wouldn’t book again with Marella. Read Less
Sail Date November 2018
Probably the biggest disappointment was the food. The buffet restaurant seems to have no dress code and the food was absolutely appalling. Cheap, mass produced rubbish. The a la carte restaurants (47° and gallery 47) were slightly ... Read More
Probably the biggest disappointment was the food. The buffet restaurant seems to have no dress code and the food was absolutely appalling. Cheap, mass produced rubbish. The a la carte restaurants (47° and gallery 47) were slightly better but the food was all bought in and heated up, menus lacked imagination and the quality was average at best. We did have one good meal by paying £46 to upgrade to the Kora La Asian restaurant. This was almost 5 star but not quite. The ship has been with TUI Marella since 2017, before this it was Legend of the Seas and on exchange was supposed to have had millions spent on it. Apart from a nice external paint job it's difficult to see what this could have been spent on as it's all very tired and often quite tatty internally. The cabin has it's own section within this review. The entertainment was quite reasonable. The band 4Tunes are good and some of the shows were ok, though not fantastic. Why are cruise ships obsessed with Broadway shows? On good quality 5 star holidays we are used to entertainment that typifies the culture and music of the area being visited. The all inclusive drinks are ok but I don't understand why this doesn't include the cabin mini bar. Maybe the type of 5 star all inclusive holidays we are used to has set our expectations a bit high for large cruise ships due to the mixed client demographic. We certainly wouldn't sail with Marella again. Read Less
Sail Date October 2018
We have been on a few Thomsons cruises and we decided to go on the new ship the explorer, we had read many reviews on the ship before we went and there was a mixture off what people were saying , we went for 7 nights and had a large ... Read More
We have been on a few Thomsons cruises and we decided to go on the new ship the explorer, we had read many reviews on the ship before we went and there was a mixture off what people were saying , we went for 7 nights and had a large balcony which the cabin was still small but clean , the dress code is more relaxed which we think to relax you were getting people coming in ,in wet bathing suits and sitting down in the dining area, on a night time people were just in shorts and tee shirts which there is nothing wrong in that , but we just think on the night time long trousers . We also found that there is a lot more restaurants where you have to pay a supplement. The Turf & Surf is roughly £28.95 each , Kora La £19.95 each and the Diner club is £45.00 each if you go for the 8 course meal and you get a different wine with each meal which I must say was the best one for us . We were all inclusive, but we find now there are a lot off restaurants where you have to pay which is up to people if they want to to go up market a bit . We also think the dress code is far to relax and I think Thomsons cruises have taken things out that was great ,things like the captains night , the ice sculptures that was on display and the dress code . The entertainment was poor have seen better on Thomsons cruises. But it just what people make it themselves. Read Less
Sail Date July 2018
I'm not sure why we chose another cruise- our Thomson Spirit experience last year was patchy to say the least. This time we chose an 'Outdoor Plus' cabin. In our opinion it was about 3 grades up from our Spirit ... Read More
I'm not sure why we chose another cruise- our Thomson Spirit experience last year was patchy to say the least. This time we chose an 'Outdoor Plus' cabin. In our opinion it was about 3 grades up from our Spirit 'Outdoor Standard'. This time we had a queen size bed, sofa, ample wardrobe space, a bath and even a fridge- all lacking with Spirit. Our midships location on deck 6 gave a very smooth cruising experience despite some stormy seas. Food: We found the basic food to be adequate yet unspectacular, apart from the Biriani I had one evening- tremendous! Mistral's restaurant was the best of the three premium eateries. A heavenly dining experience. Kora La restaurant was nice but you really just felt part of Orion which you of course were. Some curtaining behind the screens may have enhanced the ambiance. My partner made the mistake of saying that she found the sea bass was a little dry and all hell broke loose. The head waiter came through to see us after profuse apologies and offers to get more food from our waiter- what a fuss. It was just our opinion not the end of the world but all of the hoo-hah spoiled our experience a little. Otherwise the food was very good. We were also given a free bottle and a half of wine against our wishes. Finally the Hot Stone restaurant- I hated the concept it full stop. Awkward eating to say the least. My lobster smelled and tasted off but I didn't mention it for fear of another embarrassing situation/ staff scrum at our table. In the second and third mentioned restaurants the wine wasn't served cold enough for us and we felt guilty for mentioning. Also the service in these was a little overbearing unlike Mistral's which was just right. Other issues worthy of mention: being charged for safe, missing Sicily due to weather and a casualty (no-one's fault), missing a day in Sorrento and being charged for a 3 hour day trip there (rectified afterwards due to complaints). Service: overall was very good. Room service exemplary. Otherwise not as good as Spirit. Sometimes difficult to get a drink as bar areas understaffed and some staff not great. Entertainment: A bit 'Butlinsy'. Several of the music artists were below par- one duo in particular had chronic backing tapes and frequently lost the thread during songs despite being nice singers. The gym was also good. Beauty treatments very good and reasonably priced in our opinion. Shops- average. Sorry if I've picked on the negative points but overall great room, great weather, nice ship with good facilities, good food and drink, great service and average entertainment. I'd give a 7/10 rating but can only choose 6 or 8 and it wasn't an 8 :-) Read Less
Sail Date June 2018
I thought you may like some feedback on our recent cruise in June 2018 to the Midnight Sun on TUI new ship Marella Discovery. We have been cruising with Thompson’s (TUI) since 2004 and have booked in excess of ten cruise trips with ... Read More
I thought you may like some feedback on our recent cruise in June 2018 to the Midnight Sun on TUI new ship Marella Discovery. We have been cruising with Thompson’s (TUI) since 2004 and have booked in excess of ten cruise trips with TUI. This is our second cruise with TUI in 2018. The ship is beautiful, with excellent recreation facilities, entertainment and lounge and bar service. In general, the facilities, bar and lounge staff were excellent. The two main areas that we were not too pleased with was the supervision and service provided in the Gallery 47 Restaurant and Island Restaurant. Maitr'd seldom visible did not help out. We eventually moved away from these facilities of the Gallery 47 and Island Restaurants and used the excellent facilities and food at the Black Rock Grill, Glass House, which was well supervised by Mr Anthony Tapiador, the Head Waiter and his most pleasant staff. I would recommend this excellent facility for your meals. Look forward to our next cruise. Read Less
Sail Date June 2018
This was our first cruise with TUI / Marella and TBF i can only review what we experienced over the Christmas on board and can not compare with other cruises. Travel to ship was painless and check in easy debit card details left safe ... Read More
This was our first cruise with TUI / Marella and TBF i can only review what we experienced over the Christmas on board and can not compare with other cruises. Travel to ship was painless and check in easy debit card details left safe code collected we had already got out cabin number at our departure airport so far so good. Took awhile to get luggage but there were a lot of people arriving so there was some leeway from us on that. Cabin was exceptional and i would recommend upgrading to a suit to anyone i will review this in the cabin review. Food was ok , ate in the Orion (deck 11) for breakfast and lunch , and the waiter service on deck 4 three times including the Christmas day gala dinner, and using the 3 speciality restaurants on the other nights where the food was very good fine dining at its best. The hot stone was fun ,cooking your own meat to your liking very nice indeed. It was fun watching the guests coming into the dining room looking around for the tables of two and being disappointed they had been taken lol standing on tip toes looking as far into the restaurant they can... Entertainment was not what i had expected on a cruise i would have liked to see well known entertainers strutting their stuff not young enthusiastic kids screaming into the microphone. Sorry guys you tried your best with the resources you had to hand but you were just too loud for me and others who left during the performances. Bar, well like most but probably everyone were gently pushed into buying the premium drink package so you got premium drinks , better coffee etc. Considering i had paid top whack for my holiday with a £1470 upgrade for our cabin i would have expected this to be included errrr no... tried to buy someone a premium drink on my premium account was told no unless they had a premium account also oh dear not looking good really. But overall service good , fast and pleasant. Internet, again paying for cabin upgrade i would have liked free internet but had to pay £8 for 1 hour or until my MB allowance had been used so what was it an hour or a MB allowance i think the latter. Ship was ok, a little tired though out with ongoing repairs and paining while in port. Friendly crew and staff always wanting to help. Noticeable lack of staff but were told by others who had been on this ship in recent past that this was correct since TUI / Marella had taken over Thompson. Photographers clicking away like they had just been given a camera, leaving the ship, boarding the ship, walking around the ship always there clicking away, we nicknamed them the paparazzi, but we bought the ones we were going to buy anyway gala dinner and first time we boarded ship for the memory boxes. Conclusion wrong cruise for me for first time but enjoyed it to a point as we can just relax anywhere, looking at Asia cruise next year for a more cultural style of holiday as we both like that part of the world. Read Less
Sail Date December 2017
Holiday Review of Thompson (TUI) Marella Discovery 2 Canary islands for one week from 20th October 2017 taken to celebrate our 32nd wedding anniversary We do not normally write reviews and would not have done so now had our complaint ... Read More
Holiday Review of Thompson (TUI) Marella Discovery 2 Canary islands for one week from 20th October 2017 taken to celebrate our 32nd wedding anniversary We do not normally write reviews and would not have done so now had our complaint been dealt with reasonably by TUI the final straw came yesterday when their Senior customer services advisor directors team ANGELA told us that the complaint was closed and the £60 compensation was all we were going to get, to summarise as the issues were not TUI,s problems. See what you think was £60 compensation ok for the following holiday experience? By the way we cancelled the next cruise today and will NEVER cruise with TUI ships again. We arrived on the boat at approx 2 PM and the room was not ready, when the check out time is 8AM. We got back to the room and found it made up wirth two single beds when we had requested on booking the holiday a double bed, we went to reception and they said it would be dealt with by the cabin crew later. We returned to the room after an evening meal and the bed was still two singles we went again to reception to try to resolve the situation, the beds were finally made in to a double at approx 10 PM, when we had been travelling all day were exhausted and wanted nothing more than to sleep. On the following night we were woken in the early hours of the morning by a loud intermittent banging under our starboard side level two out side cabin, the noise continued and at 2.45 AM we complained over the phone to reception, one of the receptionists came down and spoke to us and agreed that the level of the noise was unacceptable and that she would try to find out what was causing it and what could be done about it. We were given various excuses ranging from work going on to something loose in the hold and finally bad weather, at 3.30AM we had had enough and contacted reception again, this time were met in our room and escorted to an interior cabin, with two single beds which we were happy to have, just to get some sleep given that we were now totally exhausted. The issue was not resolved to our satisfaction given that we were told we could continue to use the interior cabin to sleep! When we had paid for a window to wake in the morning being able to see day light and enjoy the view. At 6PM the following day the noise started again this time we went directly to reception and were met by a member of the reception team who was to say the least condescending. We eventually got moved up a deck to the third level port side which was again an outside cabin with a window. The receptionist said “the noise was due to the weather and do not complain to me if you are again disturbed by splashes in your new cabin” we could not believe her attitude! We were made to feel that we should not complain about not being able to sleep while on holiday. Having cruised on both Princess and Royal Caribbean cruises whose level of service was exceptional we thought that the level of service on the Discovery II would be the same as the TUI Spirit ship which we have also been on, this was defiantly not the case. We had booked two trips one being a bike ride with Kyle who was a lovely chap in-fact the ride was basically him and the two of us, he gave us a good day out, the second trip the Navarda walk was however cancelled and the notification of this was via a note under the door this may have been acceptable if nothing else had been a problem but in the circumstances we expected to be given the bad news personally, again very poor customer service. The cancelling notification said we would receive a refund, however we have not at the time of writing received anything. The food on board was disappointing with little variety for example the salads had grated carrot and iceberg lettuce etc however no olives or radishes or cellery or beetroot, at breakfast no black pudding, all of which was available on the TUI Spirit cruise which we went on in April 2017. I had asked for olives and was told they were only available at the bar with a gin and tonic? On complaining by filling in a customer survey, the food improved and a variety of different salad items appeared including olives and fennel. This improvement seems to have been initiated by other people also complaining which resulted in a lot of management people being personally present in the buffet restaurant over the last two days. The shows we found for the week we were on the ship were good however we spoke to a passenger who had been on the ship for two weeks and were told the shows were the same for the second week. Foolishly before we went on the Discovery II we booked to go again on the same ship to the Baltics in August 2018. We know that there is a name change due for the ship we now know feel that we know why. Read Less
Sail Date October 2017
Embarkation was chaos. Queued for two hours in the sun, due to authorities who had one scanner and one lady checker. Need more scanning machines. Bar service on board needs improving, waited 25 minutes for drinks in the Atrium Bar, and ... Read More
Embarkation was chaos. Queued for two hours in the sun, due to authorities who had one scanner and one lady checker. Need more scanning machines. Bar service on board needs improving, waited 25 minutes for drinks in the Atrium Bar, and the same in other bars. Phillopenos very friendly and efficient service on pools decks good, they know the job inside out, but Eastern Europeans never have a smile on their faces and no chat, not really interested, and take ages, maybe they are not trained. Cocktail of the day had a supplement - why? Islanders restaurant excellent food very good with loads of choice. Italian restaurant good. Gallery 47 restaurant not so good. Food and portions have been dramatically reduced. The Dream you got a good choice with 5 courses, Discovery 3 course. No wine waiters either, lucky if you got your glass refilled. Dream wine waiter refilled all the time. Steak was tough, as was the lamb. Our orders were wrong couple of nights with coffee arriving before desserts! Entertainment was average or below, the only talented people were the saxophonist Vernal Oruga, brilliant, and Daniella Beck. Dont do the hop on bus at LasPalmas waste of money like driving round the streets in London. No Captains Gala night, now dress to impress, which many people didnt. Some wore vests, shorts and trainers, should not be. Slippery slope downhill, traditions will be lost. Very sad. On the plus side ship was very nice, and the balcony cabin excellent, was always kept clean. Ship seemed to be very wobbly and unstable compared to others. Thompsons need to get their act together and make vast improvements. May not return on the Discovery. Time to try another cruise line maybe? Seeing as this is their flagship expected more and was disappointed. Read Less
Sail Date September 2017
This was cruise #8 for us. We have previously cruised with Ocean Village and NCL. So we are not novices. Embarkation was very quick, in fact, it was the quickest we have ever gone through this process. Well done Thomson. We had ... Read More
This was cruise #8 for us. We have previously cruised with Ocean Village and NCL. So we are not novices. Embarkation was very quick, in fact, it was the quickest we have ever gone through this process. Well done Thomson. We had muster drill at 5pm but we were slightly suspicious that they told us we didn't need our life jackets. This was a first. As annoying as doing this drill is, it has to be done properly because there were people around us on their first cruise who would be lost when it came to putting their jackets on in a real emergency. They would never remember in all the panic. So to us, a practical with the tools should have happened. The cabin was clean and contemporary. We were in cabin 7136 balcony on the back end. The balcony hadn't been cleaned in a couple of weeks. We went out without our shoes on and came back in with black under-soles! And the glass partitions between us and our neighbours were all streaked with dirt. On the Sunday (day at sea), next door had an accident with a can of coke and it seeped under the partition and stayed on our balcony until Thursday. This was the day the stewards decided to clean the balcony...just in time for new tenants on the Saturday! The cocktails were good. Best ever actually!! The Atrium bar was the best for good service. The staff there really like to get involved with their customers (especially Hazel from Manila) . They are all very friendly and make sure they go above the call of duty for the service to you. And all with big smiles. We had two issues with a waiter in Island buffet restaurant. This individual wasn't really interested in what we wanted. we asked him for bar service one evening during dinner and he said 'yes wait a minute, I will be back'....he never came back. One of the other waiters observed is rudeness and kept an eye on us and after 20 or so minutes sent a young lady over to take out order. We had eaten most of our meal by this time and he said he would tell his supervisor and make him aware of his colleague's lack of service. 2 days later , same waiter, same dinner service, he refused to serve me my choice of drink because it would mean him going outside onto the breezy deck to the deck bar...bless him! He told me he was not allowed to serve cocktails at dinner? He might have got cold......the next evening another waiter took our cocktail and beer order and he told me there were no rules preventing them serving cocktails from the bar outside and the other waiter was probably being lazy.......REALLY?? The food was varied and interesting. For the first time ever I had pancakes and French toast with syrup... absolutely lovely. But there was all the traditional stuff like fruit, cereals and fry-us. And there was a new idea to Thomson...The Snack Shack for takeaway food like burgers, fried chicken, ribs and fish and chips in proper takeaway containers that you can eat in your cabin or on your balcony if you want. Or you can stay at their tables and booths. There is also a chiller cabinet that is stuffed full of ready-made sandwiches and wraps and little fruit pots. this is next to the counter top. They also supply napkins, condiments and plastic cutlery and ketchup...everything is catered for. This is open for food from 11am - 5pm. The Broad Street shops were over-priced. In actual fact you can buy what was in them back home here in Blighty for half the price. A bag of Quality Street was priced at nearly £5. I couldn't believe my eyes. And the perfumes and aftershaves were cheaper on Groupon..... I know my prices. The same goes for all the make-up pricing. I found that the same L'Oréal products were on sale cheaper on the plane going to Palma than on the Discovery. They were cheaper by £10, so I bought them on the return plane journey tax-free!! So much for duty-free shops on the ship....don't believe them!! The entertainment was basic, just the crew doing their talent on stage. A cut-price X-Factor really. No big names appeared all week and the comedian was second-rate. I had never heard of him and he wasn't funny. A lot of his jokes we had heard before. We paid £2765 for an all-inclusive cruise. We actually thought it was quite a lazy ship, no washing down of the ship in any of the ports was done. We parked next to the Carnival Silhouette in Ibiza and their stewards were cleaning their balcony glass and hovering the balconies and even their chimney funnel got jet washed!! No maintenance was done to the exterior of the Discovery windows, as was evident by the stains and dirt dribbles all over the Atrium floor -ceiling windows......we actually think this ship is very under-staffed. There was also very slow or very little service from the bar staff on the pool deck. We also heard this commented on by other passengers when we were on the plane home. Excursions were very poor. If you like churches and cathedrals, followed by more churches and cathedrals, then you will be in 7th heaven. And the prices were extortionate too. 4 hours half day will cost you anything from £35-£75. 8-10 hours full day will cost you from £60-£170. and no meals on a lot of these trips. Disembarkation was quick and easy. Over all, a bit of a slow holiday. We still went and booked the next cruise on the new ship for next year because we usually enjoy Thomson's service. Read Less
Sail Date September 2017
Ports of call were great to visit with St Petersburg been the pick (overnight wasn't long enough). Did a private tour on day one with St Petersburg travel which was well worth the money visited Winter Palace/Hermitage, Church of ... Read More
Ports of call were great to visit with St Petersburg been the pick (overnight wasn't long enough). Did a private tour on day one with St Petersburg travel which was well worth the money visited Winter Palace/Hermitage, Church of spilled blood, Si Isaacs Cathedral as well as stop offs at other places of interest.Tallin and Wismar old towns were very picturesque. Gothenburg,Helsinki and Oslo were also very interesting. Ship is very dated and when we were on board the ship the Lido buffet restaurant was under restrictions because of stomach upsets this was only lifted for a couple of days and then had to be reintroduced. Announcements were made continuously regarding passengers sanitizsing hands but Thomson need to get this message over to their staff as well based on what I witnessed. Entertainment was very average (resident singers and dancers) comedians were good.Which was a major disappointment because on previous Thomson cruises it has been as good as if not better than other cruise lines. Cruise was poor value for money compared with higher rated cruise lines eg Celebrity, Royal Caribbean and Princess. . Read Less
Sail Date June 2017
Let me start by saying this was our honeymoon cruise and the first cruise my wife and I have ever been on, so I don't have another to compare it with,my views are as I found it. OUTWARD FLIGHT. This was from Birmingham direct to ... Read More
Let me start by saying this was our honeymoon cruise and the first cruise my wife and I have ever been on, so I don't have another to compare it with,my views are as I found it. OUTWARD FLIGHT. This was from Birmingham direct to Barbados on the 787 dreamliner. This was an amazing experience, what a beautiful aircraft, roomy, plenty of entertainment on board and the seven and a half hour flight passed in no time at all. TRANSFER TO SHIP. Once the baggage was checked in at Birmingham, you don't see it again until it is placed outside your cabin door! so this was excellent. The 40 minute transfer from Grantly adams Airport to the ship was done on a coach that I honestly thought the gearbox was going to fall out of the floor at any moment! Each downward gear change was completed by an almighty CRUNCH! Very amusing! SHIP Spotlessly clean, very well maintained, easy to move about, plenty of lifts, two jacuzzi's (outside) an indoor and outdoor pool, a spa room, a photographic studio and a gym. The ship also has an excellent medical/hospital facility as I found out when I unfortunately suffered quite severe motion sickness and dehydration. A real good doctor, and nursing staff. The ship has 11 floors in all, be careful which lift you get in though, as not all lifts cover all floors. My wife is registered disabled, and had no problem moving around the ship, we noticed several people in wheelchairs and using various walking aids with seemingly no problems, which is a credit to the ships layout. The only fault I could really find was that on the forth floor, where you have two bars, a theater and a restaurant there is NO TOILETS what so ever! and I do mean the entire floor including the bars/restaurant/theater, you had to go up or down a floor, which is really an astonishing over-sight! CABIN Our cabin was on the second floor number 2552 which was an outside cabin (not a standard inside) It had plenty of wardrobe space and draws, a two seater settee, a nice sized TV which was on a bracket that could be pulled out and twisted, a good make-up lit up dressing table, good use of mirrors, a nice sized bed which was fairly comfortable. The shower/toilet room was a little on the small size, expect to make close personal friends with the shower curtain which stuck to you as soon as you touched it when wet! The room had good ceiling lighting and a nice touch was the overhead bed light strip and individual spot/reading lamps and wall bedside lamps both sides, which could be switched off either side of the bed. We had a lovely big window with a totally un-obstructed view of the sea just above the bed, it was lovely. Just one minor point though, on entering the room you will find a bottle of water, a small tub of pringles and a chocolate bar! my first though was "how thoughtful" but read the onboard booklet when you enter the room because you will find at the back of the booklet if you use the items you will be charged!! DINING AND DRINKING. We were on an "all inclusive" package, which I believe in July will be the standard. "all inclusive" covers the majority of drinks and available food but not all. I have two major issues with the package, the first one is, bottled water is NOT INCLUDED in the package, this means when you want bottled water you have to buy it. This is a cheap trick Thompson, here we were on a transatlantic cruise in hot temperatures, even in April, and was being charged for a basic essential such as bottled water. (The ships water contained chlorine which by law, it has too. personally I wouldn't drink it from the taps, and anyway, it's not really cold) Fancy an ice cream? you can get a free one between 12 noon and 2pm, otherwise again, you pay for it. Drinks not included in the package have a tiny (note tiny) * against their name, so you need to be careful on this one however, when ordering such a drink, you should be told by the server, that the drink is not included and you will be asked to sign for it, as it will go onto your ships account. There are many different bars with different themes. Some very relaxing, others have live entertainment, some have a disco. Finding something to your liking shouldn't be difficult. You will be offered on your first day a "drinks upgrade" which would in fact, cover all your drinks onboard, but I thought it was a ridiculous price and very unlikely worth the additional cost. Also be aware "all inclusive" is only from 10am to 2am, outside of these hours all drinks are chargeable. Dining. The "islands" restaurant was a buffet style, which served breakfast, launch, afternoon tea and evening meal. Breakfast had a good choice of traditional full English, as well the continental type. The chief was also on hand to whisk you up an omelette of your choice. Dinner had a good selection of food and good variation from day, to day. Afternoon tea was very English, with scones, cream, jam, sandwiches and cakes. Evening meal also included a varied and wide selection of choice each day. A surprisingly big selection of tea's where on offer including the good old English, Yorkshire tea, as well as decaff tea and coffee throughout the day. Like all buffet style food, it's never really hot, but the plates were kept warm, and I noticed food regularly being temperature checked and replaced when out too long. I thought the food was actually quite good, and better than most buffet style you find in hotels. "The snack shack" open from 07:00 - 10:30 and 11:00 - 18:00 is great for chips, burgers, fish bites, hot dogs, your general "junk food", but it was tasty. Sit down, or grab and go the choice is yours! "Gallery 47deg on deck 5 is a waiter serviced Italian restaurant. I had the Lasagna. I have to be honest and say, if you are in anyway a connoisseur of good Italian food, you are going to be disappointed by this place, my Lasagna had the consistency of a suet pudding! but whilst on the subject of puddings though, the tiramisu consisted of 3 small glasses of different variations and styles of the desert, which in fact, were lovely. So there you go! "47deg on deck 4 is also a waiter served restaurant, with a la carte menu, but as we didn't get around to trying this restaurant, I can't comment on it. Both this and the one on deck 5 is free to use, on the all inclusive package. "surf and turf restaurant cost £25.00 a head. Kora La, an Indian restaurant, costs £19.00 a head. The Sushi bar is also a restaurant which is chargeable to your ship account. Non of these restaurants were tried, so again, it would be unfair to comment on them. Fancy a fancy coffee? then the coffee bar is for you, but note it's chargeable to your account. (untried). ENTERTAINMENT If you are feeling lucky, or wish to be parted from your money rather quickly, there is a casino you may wish to try. If you are expecting West end shows with big household name's you are going to be extremely disappointed. The ship has a great theater with stepped up seating from row to row, so you can see the stage from anywhere you sit. The ships entertainment team but on two shows a night (choose whether you want to go to the early or later show there both the same) each night had a different show on for example songs from the musicals, former rock star legends, a medieval show (very funny) operatic, dance shows of various kinds. The show team I found, were talented, and eager to please, with good voices and dance routines well choregraphed. great costume design and set, along with excellent lighting, sound system and special effects made each performance give a professional feel to it. My only thought really was, once you had seen three shows and was familiar with each performers individual talents, the only thing that changed from night to night was the actual show they did, but maybe that's a bit harsh on the team who were very enjoyable to watch. There is a piano bar with a good player and a reasonable voice, a great saxophonist, a good lively group called B12, another good group were "vitality." there was a disco bar, occasional karaoke, a moonlight outdoor cinema show, throughout the day there was quiz shows. Generally there was something going on somewhere on the ship both day and into the early hours. ACTIVITIES Well, where do I start, a climbing wall, a mini golf course, a room where you have to solve puzzels to break out within an hour, dance classes, learn to play a ukulele, a gym, a running track which covers the perimeter of the ship, four laps and you've done a mile! a shuffle board, slot machines, games room, there really is something for everyone. SERVICE This is where this ship scores massively. Everyone from the chambermaids who clean and tidy your room twice a day, the general cleaners who clean the public area's, the bar staff, the waiters, even the senior ships officers and the captain himself all greet you with a big smile, a cheery "good morning/afternoon/evening/night" everyone who is part of this ships staff, whatever roll they provide are a credit to Thompson's. Now I am aware, people have commented differently, but I can only say as I found. Everyone seemed perfectly honest, wanting to please, and willing to go that extra mile to make your stay as enjoyable and comfortable as they possibly could, and I do mean literally all staff. PORTS AND SHORE EXCURSIONS We boarded in Barbados then went to St Lucia, Antigua, Funchal, Malaga, Ibiza and our journey ended in Palma Majorca. At each of the stops a varied program of excursions were available, the excursions team were happy to explain about each event and most important to us, the suitability of it taking into account my wife's disabilities. At a lot of the ports they even had a free bus which would take you into the center of the resort and make return journeys every hour, a lot of people took advantage of this preferring to do there own thing, rather then stick to a set pattern. I feel I must point out one thing. When we were in St Lucia, non of the organised events were suitable for us grabbing a wheelchair, I decided to take us for a little stroll a few blocks beyond the port. We walked through a shopping center and onto the street. This seemed a poverty stricken shanty town. We were immediately hassled by locals wanting to take us places or buy there cheap unattractive gifts. We crossed a road onto another even worse looking area, we only good a few yards when we were stopped by a local woman police officer who showed us her ID card she said and I quote, "It's not safe around here, I would strongly advise you to turn back" seeing the frightened look on my wife's face she said "don't panic, I'll walk you back to the shopping center from there you can go back to your ship" we needed no second invitation. Thomson's do your home work, if you know an area isn't safe then warn people about it please. DISEMBARKATION This was some sort of sick joke. The night before you were given luggage labels and told to put your name, cabin number and return flight number number on it, you were also given some vert sticky security tape to stick over the zip opening of your case, and leave your case outside your cabin by 3am so it can be removed by the departure staff. Well when we got off the ship in the morning, all the suitcases were outside in a big parking lot. Now different flights had different coloured labels, but three different flights had the same colour code! Now there was 1'600 passengers on this ship, a heck of a lot of labels had been ripped off or fell off moving them, the departure crew didn't seem to know what was happening and couldn't direct people to where they thought their case might be, it was absolute chaos and confusion. SUMMARY This was possibly not the best cruise to pick for our very first cruise experience. Crossing the Pacific ocean at 18.5MPH taking 6 whole days at sea without stopping of course, seemed like a romantic honeymoon dream. The reality was very different, at times the Pacific can be choppy, especially at night. Some parts of this cruise were indeed good, others parts left a lot to be desired. Read Less
Sail Date April 2017
Flight out Manchester to Barbados, great on Thomson Dreamliner. Embarkation smooth with no Drama. Ship looked stunning, and we were looking forward to our first cruise with Thomson, after they procured this ship from RCI. We are seasoned ... Read More
Flight out Manchester to Barbados, great on Thomson Dreamliner. Embarkation smooth with no Drama. Ship looked stunning, and we were looking forward to our first cruise with Thomson, after they procured this ship from RCI. We are seasoned cruisers, and were looking at whether Thomson were to be a competitor for P&O In the UK market. The price we paid was reasonable alone, as well as the free upgrade to AI drinks. Well here goes, We had a decent cabin on deck 8 which was classed as a deluxe interior. Cabin 8023 was assigned to us when we were on board. Plenty of space and well kept. The only negative was that the pool area was above , and you were waken by the noise of the pool or fellow holidaymakers claiming and marking their sunbed as their territory. Please note no fridge. Ronaldo the cabin steward a real credit to Thomson. The ship itself is the smallest we had sailed on, but no dramas, and held herself well in some stormy conditions on the 6 day crossing. Bars were plenty and the theatre and facilities were ok. Gym small and half the equipment not working. Bars, our favourite was the venue, but was spoiled by some really poor cheesy entertainment. Bar eleven was nice too and was open till 0300. Drinks, reasonably priced, although we were AI. The drinks package was fine and wine by the glass was available with meals. Just watch the heavy sales pitch to upgrade to Premium. At 80 quid each person for the 13 nights to upgrade to premium it looked worth whilst. Covers all drinks and brands including craft ales.....the selling point for me. The disappointment was that most drinks including the ale ran out 2 days out to sea, and each bar does not stock the same drinks so its a little hit and miss. Cans of mixer are covered in the package as well as bottled water in cabin and speciality coffee at the coffee port. All in all worth the money. Well done Thomson. Dress code was lax, with anything goes. Most people did make the effort though. Food simply was poor in buffet, but good whilst seated in 47 degrees on deck 4.The free Italian in 47 gallery on deck 5 was brilliant. Snack bars ok and Barbeque on pool deck really good. Speciality dining is expensive. Excursions very expensive...do your own. Same with money exchange...poor rates. So far so good......now the entertainment......dismal. Mostly local on this cruise and usually the theatres where dance shows, the teams tried hard but not every night. In madeira a singer comedian from Wigan was on....ok best describes his efforts. The venue was all about trivia games and quizzes, very crude in parts and aimed at adults only...not in good taste and cheap, poorly managed rubbish. The local singer and band at best average just. This was the last winter cruise and the ship was now taking up its summer port and itineraries from Palma, so the crew were flying home with us, as with the entertainment team. Cruise ending, means you leave out your luggage on the last night, its collected and then you reclaim it on the dockside when you disembark. You then load the coach and join the check- in race. Loaded onto a cattle truck and flew home. The 2 hour flight home felt longer than the 8 hours out on the Dreamliner. Really poor here. Palma airport very busy and the walk to the departure terminal long. To be fair still good value for money all in all. Attention to detail will get Thomson there. Thanks for reading my honest review... Read Less
Sail Date April 2017
This was my first cruise for me and my girlfriend. In our 30's, we decided to test the water with a 'cheaper' cruise instead of going all out. Going in Feb meant that we were limited to hot places, hence the Arabian Night ... Read More
This was my first cruise for me and my girlfriend. In our 30's, we decided to test the water with a 'cheaper' cruise instead of going all out. Going in Feb meant that we were limited to hot places, hence the Arabian Night tour. My first impression wasn't a good one when we boarded. After requesting (over the phone) a double bed in our cabin, we were greeted with 2 single beds that cannot be moved. Obviously the cruise was a sell out so no chance of moving. The ship was tired, rooms a bit tatty, roof looked like it would fall at any time and no mod cons. we spent a week shacked up in a single bed - romantic! The thing that made me angry was all the extras. Despite already buying the 'all inclusive' package, we were pushed to upgrade further to the premium deal. This is where they get you as the house wines arnt great, so you want to go premium. Wifi too was expensive when most ports were free. Bingo too wasn't the cheapest at £5 a ticket so add it all together and you start to feel annoyed at thomson. Thats the bad. After a drink on the first day, we decided to enjoy it to the full and the staff were EXCELLENT!!! this is what made the trip. THE STAFF. Anton, Jeffry, Risnillo, and pretty much everyone made this trip exceptional. The weather was rubbish all week but the food, staff, entertainment and facilities were brilliant. So, whats my verdict. would i do it again? Yes, i would! Not because this is the biggest, smartest ship, but the fact we had a week of laughing and felt totally at ease with everyone on the ship. TOP TIPS!! ASK FOR A DOUBLE BED AND GET IT IN WRITING!!!!!!!!! Take a strip extension gang as there are 2 measly plugs in the room. Take ear plugs as i dont care what people say, its noisey!! You either get waves, engine hum, party goers next door or keen sight see=ers at 530am getting up when you went to bed 2 hours before!! Get your sunbeds early on sea days! You wont get one Eat in the waited restaurant. Brilliant staff and food Enjoy yourself! Read Less
Sail Date February 2017
Everything about our time spent on the ship was great - couldn't fault the staff, food, entertainment and cleanliness of all areas. The cabin was very spacious and catered adequately to our needs with plenty of wardrobe space, ... Read More
Everything about our time spent on the ship was great - couldn't fault the staff, food, entertainment and cleanliness of all areas. The cabin was very spacious and catered adequately to our needs with plenty of wardrobe space, hairdryer, safe (which you could use for a fee) & on-suite shower. There was an abundance of delicious food in the buffet restaurant and out on deck - it was always well cooked and hot. This was our first cruise and we booked it at a very reasonable price (all inclusive). However, once on board we were to discover that not everything was included - if you wanted a premium drink (my husband only drinks Guinness) this would mean that we had to pay another £70 each for the upgrade to premium (even though I was happy with the drinks included in the all inclusive deal, because we were sharing a cabin this meant that I also had to pay for the upgrade = £140 on our price. The Costa Coffee shop on board was not included in the all inclusive package - so this meant that if you fancied a Costa Coffee/hot chocolate etc. you needed to pay for it!!! Also, if you wanted to eat a la carte at one of the restaurants you needed to make a booking and pay for your meal. Be aware that the Thomson excursions are pretty expensive and we found it much better to arrange our own. I think we would do a little more research before booking another cruise - as to what exactly is included in the all inclusive and the price of excursions with the company. Read Less
Sail Date January 2017
This was a cruise anticipated to get our new year off to a great star but New Year's Eve on board was rather flat. There was the opportunity to celebrate two but nothing happened or was scheduled in the intinerary of events on the ... Read More
This was a cruise anticipated to get our new year off to a great star but New Year's Eve on board was rather flat. There was the opportunity to celebrate two but nothing happened or was scheduled in the intinerary of events on the night to acknowledge Big Ben striking in the UK earlier than Caribbean time ...some cruises seize the opportunity to celebrate both...Midnight arrived on board and with the Cruise director prompting us all to look at the funnel something BIG was anticipated but nothing mareialised other than a few balloons and poppers and a glass of fizzy plonk...this was an opportunity missed by the cruise director and his team to do something spectacular as other ships do. The Broadway Theatre hosts evening shows and the singers and dancers are the best on board...they are very good. Red Syndicate are not the best whilst Two Intense are much better. David Morgan the ships Steel Drummer has had better days and suggestion was that he ended up on the Dream as being the best of what was left. His songs are repetitive and he is a clock watcher... The cruise was not without its share of adverse weather, often arriving at short notice but nothing was in place to entertain passengers unable to take advantage of glorious sunshine and now housed indoors. Ample opportunity existed for a daytime dance/disco in the waters edge...maybe a beach party theme...Carribbean shirts and all that...something to get the party started so to speak...no...entertainment was lacking and the teams leader lacked imagination and creativity on these occasions. Same with sail always..they were flat too. These opinions were shared by many and not expressed in isolation. Those who had been on the Dream before felt the previous Director was better at creating the party atmosphere this cruise lacked. Accommodation was good. Housekeeping was of a high standard, towels changed on demand. Staff very friendly. Food was ok but has been better during a previous cruise on this ship. The Orion restaurant was very good and again staff attentive to detail. The Lido and Sirens restaurants are the buffet ones and selection was ok, nothing spectacular and presentation very basic. Waiter service in the public areas and entertainment venues is extremely slow. The waiters appear to take several orders at once, return to the bar with their orders and then you wait for all drinks to be prepared before they return to your table. This practice is preferred on board in favour of you visiting the bar to get your own drinks. I can appreciate the need to observe safety especially when the ship is rocking and many carrying glasses so this is something Thomsons need remain conscious of and ensure sufficient resources are available to prepare and distribute drinks in a much shorter time. Reception is another area that was often criticised. These staff have been selected for their ability to say No and to defend the many issues presented by the on board internet access and its excessive costs. Using this facility is very expensive and you need to ensure you fully understand its operation or be prepared for an inflated charge should you not log off correctly or its failure be apportioned to yourself. One cannot assume the Caribbean is where the sunshines continuously! This is not the case and it was confirmed during our cruise. Rain is essential to the beautiful scenery around you but downpours do occur so be prepared...some of lengthy durations too..Weather conditions quickly change and sailing time can encounter rough seas as was the case towards the end of our cruise. It deteriorated soon after leaving Havana and followed us back to Montrgo Bay via Cozomel where the sea was so rough excursions returning to the ship via a ferry needed to transfer back to the ship via a side access. The swell was such that the ferry was bobbing up and down excessively and transfer carried huge risks. It also delayed our departure by a couple of hours at least. The first Three stops on our cruise saw us drop into Roatan, Honduras, Belize and then Costa Maya where each port was like a shopping mall and the major stores existed at each. Unfortunately the ships Port shopping guide was given time to host presentations specific to items one could purchase on our travels and promoting the stores that carried Thomson recommendations! Something the port shopping Advisor omitted from his presentation is the fact purchases in Mexican governed countries benefit from a shopping and tourism money back initiative! An initiative that has been in place for some time that sees just short of 9% ....yes 9%... of total monetary spend on jewellery, diamonds and watches returned to your account within 60 days of purchase! ...so my advice is make your purchase in COZOMEL...not Roatan...not Belize...COZOMEL also has other outlets than those Thomsons promote that sell watch brands like Rolex and RADO too in addition to those available in Diamonds International... I am of the view we all want to save money and it's better in our pocket than theirs..my only thought as to why this initiative escapes reference during presentations is that it would compromise sales at ports where this initiative does not exist. Check it out...it's a GOVERNMENT initiative...and not something outlets subsidise. You stand to save a lot of money or lose it depending on place of purchase but ultimately it's your call. If you have any questions you think I may be able to help you with then please don't hesitate to ask. Read Less
Sail Date December 2016
We chose this cruise itinerary because of the ports of call and have been on about 10 cruises with Thomson so was really looking forward to it. The ports of call did not disappoint but I feel that Thomson did. We had noticed a change ... Read More
We chose this cruise itinerary because of the ports of call and have been on about 10 cruises with Thomson so was really looking forward to it. The ports of call did not disappoint but I feel that Thomson did. We had noticed a change straight the way, no sooner we were checked in on board and before we took a few paces away from the table we were offered to buy a drinks package, if we had wanted one then we would have bought one when we booked our holiday. They used to have a different theme every night for food, but sadly no more. The food was very plain, not much flavour and it seemed to me cheap cuts of meat. The staff do as best as they can and always seem happy, but i feel they have cut back on them as well, as many a time people were waiting to be served. Cut backs all round I think. We were lucky as we got our holiday at a good price, but talking to other passengers if I had paid what they had I wouldn't have been happy. Maybe it's time to try other companies out. Read Less
Sail Date October 2016
Before i start this review i must say this was our fourth cruise with thomsons, second on the dream and i am by no means a serial moaner. I would like to start by saying how much i think cruising has changed over the last few years. The ... Read More
Before i start this review i must say this was our fourth cruise with thomsons, second on the dream and i am by no means a serial moaner. I would like to start by saying how much i think cruising has changed over the last few years. The orion restaurant, the food is still very nice, but you do tend to wait a bit longer for it. Thomsons have definitely cut down on the amount of waiters, they are overworked and now have too many tables to serve compared to years gone by. Wine waiters, most of them work very hard but also have a lot more people to try and keep glasses filled. If by any chance you get sasa as your wine waiter you will go thirsty, our food waiter started filling our glasses in the end. Supplements, supplements, supplements. Thomsons you should be ashamed of yourselves, the amount of drinks taken off the all inclusive is scandalous. My wife is a vodka red bull drinker, two years ago it was a £1.10 supplement, this year it was £2.15, and if you are not on the all inc it was £3.95 a can, come on have a look at yourself. People are paying £3500 for a two week cruise and you are still trying to fleece them. £2.00 supplement for a can of carling, are you having a laugh.£2.00 supp for guinness,half the cocktails have also got supplements. Not so 2 years ago. If you dont touch lucky and get a good waiter, waiting for drinks can now also be a bit lengthy, through no fault of the waiters, just not as many as there used to be. We did touch lucky second week and found a quality waiter and genuinely nice lad called rain. We didnt even need to ask in the end it was already there. Entertainment staff were good, casino staff good fun, photos are also expensive £75 for 8 photos, more fleecing. My wife and i went on one trip to the krka waterfalls, fantastic but pricey. You have got to do venice on your own but take your bank card and dont eat or drink in st marks square. Montenegro is really nice as well. It might not sound it, but gary, diane, ann and ste had a good time and i might have to look to a different cruise line next time. Come on tommy thomson get your good reputation back and stop trying to grab grab grab. treat your customers a bit better after spending so much. You still have the problem of people keeping sun loungers, I got up the first morning at 7 45 and went up to sirens deck 12. All of the sunbeds had towels on them but there was only about 6 people up there. Get it sorted Read Less
Sail Date August 2016
We chose this cruise because we have always cruised with thomsons and also the itinerary was one which we wanted. Tui seems to be a bit of a poor relation to Thomson cruises. Although the ship is newer than the other fleet it lacks the ... Read More
We chose this cruise because we have always cruised with thomsons and also the itinerary was one which we wanted. Tui seems to be a bit of a poor relation to Thomson cruises. Although the ship is newer than the other fleet it lacks the same atmosphere. The atrium is very nice but there isn't enough seating at busy times. Also it would be nice to have a quiet bar where you could have a conversation without shouting. There seems to be a lot of wasted space on deck 5 overlooking the atrium where they Could have some extra seating. The live room was very cold so needed something warm on. The shows as always were excellent and there is plenty of seating. There is not enough waiters in the bars and a lot of them seem to have tunnel vision. We had a cabin with a balcony which was nice but heard that the ones without were bigger. Hardly any draw space. The double bed was comfortable. We had trouble every day with toilet flush having to use the public one. We went to the Kora la restaurant and it was very nice and the staff were very friendly and attentive,. We tried to book the surf and turf but it was fully booked all week. The 47 restaurant was always too busy with queues and waiting time and the Italian which was very nice had a restricted menu as it was only changed twice a week. Hopefully they will take on board negative comments. We enjoyed the cruise as there was some good points as well. Unless it was the itinerary I wanted would not choose this ship again. Read Less
Sail Date June 2016
The aircon overall on the ship was poor especially in our cabin. The entertainment was ok apart from the British so called comedian why do Thomson do that we haven't seen a decent (British comedian on any Thomson cruise) We had ... Read More
The aircon overall on the ship was poor especially in our cabin. The entertainment was ok apart from the British so called comedian why do Thomson do that we haven't seen a decent (British comedian on any Thomson cruise) We had two meals in the waiter service restaurant both were rotten, we ate in the self service restaurant every meal after that it was fab. We did Mount Etna trip which took 2 hours to get there when we arrived the guide informed us that we didn't have time to go to the top that's why we did this trip to go to the top!! We had 55 minutes to see the craters then back on the bus for a 2 hour trip back to the ship at a cost of £34 each we felt that it was a complete rip off. The ship docked at a port called Brindisi another waste of time. We went on the little petite train that took us all round the dirty back streets; everyone was saying surely it's better than this unfortunately after an hour we saw nothing at a cost it 30 euros I wouldn't recommend this trip to my worst enemy. The staff on the ship are amazing so friendly and courteous nothing is to much trouble. I would recommend this cruise if Thomsons get there act together and look at the Brindisi stop. Read Less
Sail Date July 2015
food was absolutely lovely, I was not impressed by the lack of seating there was a entertainment area called waters edge and this was not used most nights there was plenty of seating in there but no service at the bar nor any music it was ... Read More
food was absolutely lovely, I was not impressed by the lack of seating there was a entertainment area called waters edge and this was not used most nights there was plenty of seating in there but no service at the bar nor any music it was such a waste of a venue. The shows were good but not varied enough, the ports of call were ok but 2 of them needed a tender and coming back on the ship was quite an ordeal as the pilot could not keep the tender still for us to get off. The worse place was Livorno. We was docked at a working dock and charged us 5 euros each and then dumped us in a square full of beggers. We were going to visit the leaning tower of pisa but there was no info how to get there; just the tourist information place, which gave us incorrect info. So in the end we never saw the lening tower of pisa; we just returned on the ship our cabin was nice but the plumbing was a lot to be desired the toilet kept blocking up and water was coming up through the drain when we showered Read Less
Sail Date June 2015
The Good Flight on the new Dreamliner was perfect! Free food and drink and lots of leg room. Great facilities meant the 9 hour flight passed quickly and with comfort. The ship was very clean throughout and the crew went out of their ... Read More
The Good Flight on the new Dreamliner was perfect! Free food and drink and lots of leg room. Great facilities meant the 9 hour flight passed quickly and with comfort. The ship was very clean throughout and the crew went out of their way to make everything near perfect and to make you feel welcome. The staff always smiled asking if everything was OK and if something was amiss they fixed it. They all worked very hard to keep everything organised and tidy. The officers were polite and the activities and entertainment staff performances were excellent. Passengers were well cared for at all times. Ourselves and most people we spoke to were very impressed with the efforts of the crew. We tipped in recognition of this despite tips already being included in the package. There was a good selection of foods available. The restaurants were well organised and clean. The waiting staff attentive. There were plenty of sanitising units scattered about the ship for people to use to avoid contamination. The Bad At the airport in Jamaica hundreds of people waited for ages for immigration paperwork to be completed in long queues without any air conditioning inside a narrow corridor which meant some passengers were near passing out. The ship was overcrowded. There were no sun loungers available after 10 am. Passengers scuffled for lifts, seats in the bars/theatre and many tempers flared as a result. Health and Safety on board ship was a concern. Slippery surfaces on the gangways, pool areas, showers, decks and bar areas. We saw many passengers with broken arms. One woman had been burned by a gob of soot that had landed on her sun lounger from the ship's funnel. I suffered a bad tummy in the middle of the first week despite the fact I had not eaten anything off the ship. Smoking was allowed on some of the deck areas which some passengers flouted even smoking inside the ship when no one was looking, risking the health and safety of other passengers as the smoke was hard to avoid even outside. I saw dimps discarded inappropriately, a fire hazard. Many passengers ignored the sanitising units therefore I feel it would have been wiser for all food to be dispensed by staff members instead of the tongues placed for public use at the buffet areas. Bar staff carried trays stacked high with crockery above their heads and even climbed down the spiral staircases from the top deck with stacked trays risking the safety of passengers below. Ice creams for purchase were taken out of the freezers and conveyed about the ship for sale in inadequate containers which failed to keep them cool enough. I returned an ice cream that had gone bad and was told I could only replace it for one the same, I was not offered my money back. Shower heads were old and warn, a breeding ground for bugs and towels, sheets and pillows were stained. The beds were hard and uncomfortable. The toilet flushing system on the ship failed regularly. There was often a bad smell in the cabin corridor areas. The cooked food was never hot only warm at best, overcooked and tasteless and this was the case even in the service restaurant. There were many passengers suffering from a bad cough, some being treated for pneumonia with antibiotic drips. We heard from various passengers that up to 5 people had died during the trip and one passenger had to be taken to hospital. We also came down with a very bad cough towards the end of the trip ourselves. To Sum Up Overall we enjoyed the cruise but not to the extent that I would book to sail on Thomson cruises again. I could not help but feel a cramped holiday camp style atmosphere about this cruise as some health and safety aspects were seriously lacking. Read Less
Sail Date April 2015
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no ... Read More
Thomson Dreamliner is a fantastic plane. Lots of leg room and free food and drink during the flight. But, what started well, ended badly. The Jamaican airport was hot, humid, crowded and queued. No where to sit, no air conditioning, no water and no where to rest in a confined corridor containing hundreds of people. Tempers flared after hours waiting to get to embarkation and some felt faint. A musical group from the island greeted us at the ship but the singer was out of tune and the musicians seemed fed up of playing it took that long for everyone to board. The buffets were always full of food and refreshments and the restaurant was great for an evening meal. However, the food was mostly overcooked, warm at best when eating and not very tasty in all the eateries. I did not like the fact you helped yourself to buffet with tongs. It would have been more hygienic to have been given the food by buffet staff. Despite the fact the ship had antibacterial dispensers throughout, many passengers ignored them. I had a bad tummy in the middle of the first week and was told by a passenger that the ship had had Noro virus aboard the week before resulting in the closure of the Jacuzzis. I was also by other passengers that many people were being treated for a bad cough, an outbreak which had been on board since December with antibiotic drips having to be issued for pneumonia and also that 5 people had died on board during this time. Myself and my husband both went home with a bad cough at the end of the cruise. One woman was badly burnt by a soot gob that had been blown from the ship's funnel. Many passengers had broken their arms whilst on board. Health and safety was an issue as I saw a crew member carrying two stacks of cups on his tray down a spiral staircase. Smoking was allowed on the decks which was very quickly extended to inside the ship and door areas by smokers who ignored the rules. It was hard to get away from cigarette smoke on the deck areas. We found it very difficult to get a sun lounger before 10am and these were hogged by selfish passengers all day despite the fact that they were not using them for hours. The ship had an overcrowded feel during the sea days and the days were quite strained. The behavior of some of the passengers was terrible despite their mature years. Tempers flared and a fight broke out over the use of a lift which carried on in the sun deck. There was a lot of foul language used by some of the down to earth types which did offend other passengers with their rudeness at times. Some of the deck flooring was bubbled and torn. The first port was La Romana. I wish I had stayed aboard the ship. We were transported by shuttle to the nearby town and was immediately bombarded by very persistent venders that were very intimidating. We all immediately got right back on the bus and returned to the ship. This port did not match the description at all. My favourite ports were St Maartin and Antigua. Shops were wonderful and there were many nice places to go. The Virgin Islands were a little boring as we had not been able to book a tour but on returning to the ship many passengers were disappointed with their trips here. One had gone to see whales and was told by locals that whales are a rare sight in April as they don’t arrive until June when the season for them starts. We did see some flying fish and dolphins on the sea days. Gibraltar is a nice place but there was very little time to visit more than one venue as the ship departs at 2pm and we had to be back on board by 1:30. We were talked out of using the cable car by the port taxi drivers who said that we would not have time to use it. The port inspector confirmed this when asked to back up the statements but on speaking to the tourist visitor centre they said we would have had plenty of time to use it. So I think we were conned into using them at a cost. To sum up, I personally quite enjoyed my time on this cruise but I know that quite a few other passengers were very disappointed and if rumors were correct some did not return at all. Read Less
Sail Date April 2015
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