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13 Helpful Votes
Sail Date: October 2017
We chose this cruise because we were limited to this particular week and wanted somewhere warm. We had cruised with Thomson several years ago and the Discovery is streets ahead of our previous ship. We booked quite late and got a good ... Read More
We chose this cruise because we were limited to this particular week and wanted somewhere warm. We had cruised with Thomson several years ago and the Discovery is streets ahead of our previous ship. We booked quite late and got a good deal including a good discount on a suite. This gave us some extras including access to the Concierge Lounge which offers free Wi-fi 24 hours a day plus tea and coffee. We ate either in the main restaurant 47 or in Gallery 47 (the Italian restaurant) and the food and service were both excellent as was the choice. Even at busy times we never had to wait more than a few minutes. We had breakfast in 47 as well almost every day. I wasn’t impressed with the buffet. They were forever closing sections and the layout was confusing. The food wasn’t as good as the other restaurants. I hadn’t planned to but on our last night we ate in Surf and Turf. There is a supplement of £30 per person but it turned out to be well worth it. I had a perfectly cooked fillet steak and the rest of the meal was superb. Discovery is supposed to be all inclusive but it isn’t easy to find out what isn’t included although the bar staff will tell you. Ironically on our last night we were given a full list. It would have been helpful to have had this at the start. The house wines at dinner were very good especially the red. The entertainments team put on great shows every night and the atmosphere was good. We only went on one trip, to Nice, but did our own thing elsewhere. Port information was pretty good. Although we have cruised the Med a few times, this cruise went to lesser known ports of call. Messina and Palamós are worth exploring on your own. Another plus is that tips are included so there are no hidden extras. We did tip our cabin steward as he was great. To summarise, a fabulous cruise from start to finish. Read Less
10 Helpful Votes
Sail Date: October 2017
This was my second cruise with Thomson, first the Dream 5 years ago and I took some persuading to go on this and I really did not want to leave the ship! Got to the ship at about 11.30am, embarkation was smooth and easy going. Ship ... Read More
This was my second cruise with Thomson, first the Dream 5 years ago and I took some persuading to go on this and I really did not want to leave the ship! Got to the ship at about 11.30am, embarkation was smooth and easy going. Ship compared to the Dream is amazing, we had chosen out aft cabin before we left and were not at all disappointed with this, having our 17 year old son with us there was more than enough room for us all. Bags emptied and put away and nothing left lying. Lots of little cubby holes to stash everything. Nice touch of the Clarins toiletries in the bathroom, kettle and coffee machine also. Sooooooooooooo much to eat and drink, we did not pay the extra to visit the two paying eateries as there was lots of choice. Drinks..........to much. lol There was always something going on whether it be a quiz, or film under the stars, in the show lounge or live music. There was a climbing wall, putting, an escape room, childrens clubs, swimming pools, hot tubs. The ports we stopped off at were really good, we did two trips one to Herculaneum and to Monaco. I would highly recommend this ship to anyone. During the cruise we were docked beside far far larger ships and I just hated the look of them as they just looked to me like floating flats. Albeit I have not been on one and it may be different. Read Less
5 Helpful Votes
Sail Date: October 2017
Picked up from airport and a short transfer to the ship, a very long queue to register for the ship. Eventually got on board, not shown to cabin as with other cruises! A decent cabin with plenty of storage space, we even had sun loungers ... Read More
Picked up from airport and a short transfer to the ship, a very long queue to register for the ship. Eventually got on board, not shown to cabin as with other cruises! A decent cabin with plenty of storage space, we even had sun loungers on our balcony.. The ship is very smart with several venues for drinks & entertainment..The crew were a mixed bag some obviously happier than others , we even witnessed an argument when a supervisor seemed to admonish a couple of young staff for not pulling their weight who then stomped off cussing out loud..the real bug bear about this ship is the buffet, always a jostle for tables, often having to ask for cutlery especially teaspoons( these were very rare). When a table was found 1 of us had to guard seats whilst the other chose their food, then visa versa..the food then was warm at best & often cold. Very disappointing..Having said that we ate in the waiter service restaurant a couple of times with varying results.. 1 family gave up after waiting over an hour for their starters....This lot could learn a lesson from the crew of the Celebration who were always on the ball. That’s where I’m returning next time I choose to cruise. Read Less
8 Helpful Votes
Sail Date: October 2017
Cruised previously with Thomson and loved it, now not been on this Tui ship before and what a contrast to previous cruises, don’t know wether it’s the company name or Thomson are just giving up on things that were good. Not ... Read More
Cruised previously with Thomson and loved it, now not been on this Tui ship before and what a contrast to previous cruises, don’t know wether it’s the company name or Thomson are just giving up on things that were good. Not a ruined cruise but things have changed for the worse in my opinion. Cons 1, one course of the main restaurant has been removed, I’m not bothered about this. 2, no option to buy a steak for 9.95 as with previous cruises it you don’t fancy any of the main courses. 3, no baked Alaska parade now 4, no dvd available for the cruise crew show and was performed in front of less than half a theatre because it was on the wrong day (early morning start next day) 5,formal or gala night was very low key 6, men in main 47 restaurant clearly seen in flip flops and shorts at 7 pm 7, never felt full as we did on other cruises after the main meal at night in the main restaurant. 8, 3 of the game show were very poor and not even game shows. 9, cold soups in the 47 restaurant 10, stone cold cappuccino in the 47 restaurant 11, alternative restaurants were almost fully booked before sailing 12, horrible ticketing system for dining, basically picking your table for you before you enter the main restaurant. 13 in the need of more staff serving drinks at peak times 14, islands buffet was so small we had trouble finding a seat every morning 15, didn’t see one photo on show anywhere of anyone. 16, not that I was bothered but we only had our photo taken on embankment only and never seen a photographer all week. Pros 1, good clean ship 2, good selection of drinks for all inclusive 3, staff very friendly 4, struggling for positives now oh dear. We’re going on the Spirit in November, we have been on her a couple of times previously so will be interesting to see if that ship has gone to a new regime or still our favourite. New horizons with the new branding of Morrella cruises, no idea why they have done this new branding thing to be honest, let’s see what the future holds, I’ll give in 2 cruises to make a judgement. Read Less
Sail Date: September 2017
this was my first cruise it was fantastic the crew was great as specially anastasia and tattiana in the live room didnt think much of chris on saxaphone and egor on the piano but b12 and trinity were brilliant music julian on guitar was ... Read More
this was my first cruise it was fantastic the crew was great as specially anastasia and tattiana in the live room didnt think much of chris on saxaphone and egor on the piano but b12 and trinity were brilliant music julian on guitar was good as well it was a shame we never got to barcelona but the cruise was really good the pool deck waiter prince was really good as well and marco and sylvia all really helpful would do any thing for us all the ports was fantastic beautiful places to see really liked the snack shack and there puddings was brilliant food fantastic would love to go on another cruise it was fantastic thank you for a great cruise the broadway shows was fantastic the entertaiment team was just great well done fantastic time bar staff was really good very help ful couldnt do enough for us cabins was always kept clean Read Less
7 Helpful Votes
Sail Date: September 2017
We went on the discovery in April on a Caribbean cruise,we had a fantastic time and the food was really good so was the entertainment.the staff were all helpful and polite.so much so we booked it again.but what a disappointment the food ... Read More
We went on the discovery in April on a Caribbean cruise,we had a fantastic time and the food was really good so was the entertainment.the staff were all helpful and polite.so much so we booked it again.but what a disappointment the food was awful it was always Luke warm at best .the breakfast was awful don't know how they cook the bacon but the fat on it was pure white looked as if it had not been cooked at all.eggs were either undercooked or overlooked .we booked for the surf and turf twice because the food in there was good but had to pay to eat in there .at a cost of £25 each.trips were over priced so was the photos.shops were vey expensive could buy cheaper at home .we paid for a large cabin with balcony on deck eight could not fault that or the stewards that looked after them .sorry Thomson will not be going on the discovery again.water was two pound a bottle gin was free. Read Less
3 Helpful Votes
Sail Date: September 2017
We chose this cruise because of the interesting ports on the intinery. Sadly one of them, Barcelona, had to be missed due to the political situation of the time. That aside, we enjoyed our time on board the Discovery, the food in both 47 ... Read More
We chose this cruise because of the interesting ports on the intinery. Sadly one of them, Barcelona, had to be missed due to the political situation of the time. That aside, we enjoyed our time on board the Discovery, the food in both 47 restaurants was on the whole very good and well presented although the portions were a little small on occasions especially the cheese board. The buffet restaurant however was an absolute disgrace, the food was not hot at times and chaos seemed to rule regarding staff. No chemical products were ever used when cleaning either dining tables or service stations and the entire atmosphere resembled a works canteen. We visited once on the day we boarded for lunch and ate breakfast ther once as we needed to leave early that morning and that was more than enough. Tui. Really need to get their act together re this problem. The glass house was very respectable and the food and staff were excellent, as a result had lunch here most times as it is quite informal and very hygienic. The dress code in both47 restaurants was adhered to, we did see a few male guests turned away having turned up in shorts or vest tops. Regarding hygiene on board. Tui really do their best here, there are hand sprays everywhere on board even when embarking and disembarking. The problem is that many guests completely disregarded them at times when waiters were not present to encourage their use. Our first week was by far the best. On the second week there seemed to be a lot more passengers aboard making service in the bars quite slow and seating in short supply every night. We were informed at dinner tha quite a few people had won this particular week on Gala Bingo. More staff and seating needs to be available around the entertainment areas during times such as this, there were a lot of people trying to find seats every night. One really annoying situation arose when all of the fresh water was cut of due to a mechanical problem. Bearing in mind that bottles of water have to be paid for on this cruise this presented Avery real problem a t breakfast. There was no coffee or tea, no orange juice iin fact nothing to drink at all,,,,,,,but there was bottled water available at a price. Absolutely disgraceful Tui. The entertainment in the theatre was good and the two comedians were excellent. Our cabin was ok, deck 6 deluxe inner, we had to ask the stewards to hoover the carpet once but on the whole they were very good. Would we go again, yes as on the whole we enjoyed our holiday and would like to visit the Baltic states where a cruise seems to be the best way to conduct this sort of holiday. Read Less
14 Helpful Votes
Sail Date: September 2017
Only write a review when something has been really excellent or really poor. We've done 9 previous cruises all with Thomson in the last 5 years - the Spirit, Majesty, Island Escape, and our very favourite the Dream (4 times) and always had ... Read More
Only write a review when something has been really excellent or really poor. We've done 9 previous cruises all with Thomson in the last 5 years - the Spirit, Majesty, Island Escape, and our very favourite the Dream (4 times) and always had a great time. We don't ask for much - it doesn't spoil our holiday if I miss out on towel animals or chocolates on the pillow. All we want is a seat to eat decent meals at, clean accommodation and a bit of a drink and a dance at night. On the Discovery 1 this was extremely difficult to achieve. First the positives - the ship itself is stunning and spotlessly clean. The central atrium has the wow factor. The deck 3 outside cabin was the best we've ever had - light and airy décor, the largest window ever and the best air-con and shower ever - very comfortable. Our lovely cabin steward Agnes was happy, polite and professional. In fact as usual all the crew were brilliant as well as the entire entertainment team - they are always the best asset Thomson has - working exceptionally hard to keep 1800 passengers happy. Now the negatives - we always eat in the buffet restaurant but no matter what time we went it's only possible to get a seat by first walking all the way through twice and then perching on the end of a table for 4 (not a problem) or on a bar stool at a shelf. Most days we found seats outside but the weather was a bit chilly some days. In Gibraltar a young couple were standing up next to us eating their cereal outside in the cold and dark (not what you expect after paying £2000 for a week). For some reason (I heard it was staff shortages) the waiter service restaurant closed every day at 9am? The 'Island' serving stations look pretty but just aren't practical. Passengers walk backwards and forwards looking for what they need whilst staff rush backwards and forwards from the kitchens with trays of food to replenish them. It's just VERY HARD WORK. The food is ok apart from the disgusting bacon every morning that they steam so it looks like a pile of white fat - most passengers gave it a wide berth! One evening the carvery was meatloaf served with sweet and sour gravy?? The evening menu was always the lunch menu still up there at 7pm- everyday - just to confuse! The labels over the food were muddled, again some left from lunch...still it kept us on our toes! One day I was half way round the hot 'island' with half a plate of breakfast when a manager closed it with a rope - "this now closed - not fresh food - use other island". I went to the other island with my food going cold to find "this island not yet open - must wait" ?? One evening hubby got his meal and wanted a few French fries - none left on that 'island' so went to the other one - happy days lots of fresh hot chips but no serving tongs. He politely asked for them "this not yet open, no tongs". He explained his food was going cold but they still refused. Completely fed up he borrowed fresh tongs from the gateaux island and used those along with 8 people now behind him also wanting a few chips. After 2 week of buffets I wanted to make a main meal from the afternoon tea so went along expecting it to be like the Thomson Dream - lots of sandwiches, various fresh salads, pasta salad, rice salad, bit of coleslaw, hot sausage rolls etc. Got a big shock - only one 'island' open with teeny tiny finger sandwiches with a thin sliver of cucumber and nothing else and small triangles filled with cheese and tomato, neither of which was actually visible! A manager asked if he could help. Yes I'm just looking for the salads and hot pastries? 'This is our selection Ma'm', whilst pointing to the one island. They had crab rolls but there was none left and as it was 20 minutes to closing time they advised they were none coming. So a headed for the only other open savoury island which was gluten free. Here were 5 trays of sandwiches, including the missing crab rolls, they would throw away in 20 mins time. I picked up the serving tongs. 'Sorry Ma'm are you gluten free?' 'Excuse me?' 'passengers cannot have these unless they are gluten free' I'm only 8.5 stone I didn't want 5 trays just a couple of the crab rolls but I literally wasn't allowed. They'd had complaints that there wasn't enough gluten free food so instead of making a few more sandwiches they put a waiter/security guard to guard what they did have!! One morning we had no water at all on the entire ship. We were in the cabin so didn't hear the announcement so went to the buffet as usual. Once there no one could have tea, coffee, cold water or orange/apple juice as the machines were all turned off. We could, however, pay £1.50 for a bottle of water or £1.95 for freshly squeezed orange juice. They even went round selling the captive audience ridiculously priced spa treatments whilst they were trying to eat their breakfast! Sadly the negatives continue. Again it's impossible to get a seat in the Atrium or the Live Room after 8.30pm. We usually stood at the counter or perched in the window sills. They have a huge cabaret lounge - The Venue but only use it for bingo at 6.30 and quizzes - every night at 11.20 after the second theatre show finished they were vacuuming it - so 800 people then stood around in the Live Room as there are simply not enough seats. Bazaarly they hold the Dress to Impress night and Final Farewell in the Atrium - the smallest area of all with seating for only 50 - the other 1750 have to stand without a drink - that's if they manage to get through any of the doors which we didn't manage at all the first week. Deck 4 which has the Atrium, Live Room, waiter service restaurant and Theatre has no public toilets whatsoever. You go down one deck for 5 ladies cubicles or up one deck for 2 ladies cubicles. Needless to say queues 30 strong all across the corridor. It's an all inclusive ship but they WILL NOT let you see an all inclusive menu. Their reason is that passengers take them off the ship. Strange how they don't take any of the payable drinks menus off the ship and strange how they have menus on every table on all other Thomson ships - where passengers pay for their drinks unless they have the drinks package? You can't help yourself to an ice cream cornet - they station a waiter there to serve it to you - and you can only have one between 12-2pm - they then throw it all away. Again on the Dream you just help yourself all day long. I don't eat it much but hubby wanted a bit of ice cream with a couple of cakes after his evening meal - not possible! The final straw came in Tarragona where we were literally held hostage on the ship. We docked at 10.30. They told us to go The Venue for a shuttle bus ticket at 10.45. They then told us to come back at 11.30. I asked the delightful lady from Liverpool on Destination Services if they were any taxis. She told me very abruptly there were none and I must get the shuttle bus. Their own map/description of Tarragona advised there are taxis at the quayside. I queried this and she said it was the Majesty's sheet not theirs?!! We counted 24 taxis at the side of the ship so went down to the gangway, but we couldn't get off without a shuttle bus ticket? Why not - it was 15 euros into the city by taxi? So we waited like prisoners of war for a ticket. Eventually we got off at 12pm and lined up outside for coaches for a further 20 minutes. Then we got on the coach, they told us to get off - it was the wrong coach! We eventually got to Tarragona at 1.30pm. We heard when we got back most passengers threw their tickets onto the tables and completely gave up on the idea of ever getting off the ship. By 2pm with still hundreds in the Venue this wonderful Liverpool lady (who needs serious training in customer service) announced there were several taxis available at the side of the ship if anyone wanted to go independently!! One poor man told us later he'd been cruising for 25 years with every company you can think of and had never been spoken to so rudely ever before. He reported the lady from Liverpool to reception. We're not moaners, we still had a good holiday and it won't stop us cruising with Thomson, but TUI need to look at their reviews for this ship and make some serous changes before we ever think of going back on it. From now on we'll stick to the Dream - it's cheaper and much better value for your money. First time cruisers loved it, but everyone else who had something else to compare it to all said they'd stick to the older Thomson ships, P&O or Royal Caribbean. Just hope TUI don't change the Dream!! Read Less
27 Helpful Votes
Sail Date: September 2017
We had previously cruised with OV & when they were taken out of the UK cruise market we were left pondering who would fill their shoes for us. We enjoyed the relaxed, informal atmosphere that OV portrayed & the none of the other ... Read More
We had previously cruised with OV & when they were taken out of the UK cruise market we were left pondering who would fill their shoes for us. We enjoyed the relaxed, informal atmosphere that OV portrayed & the none of the other cruise lines appealed. We tried the Thomson Spirit, but something was lacking so we put cruising on hold for a while. Then we were pursuing cruise holidays & this itinery caught our eye. We then read more about the ship & decided it was worth a chance. It was a last minute booking & all went smoothly. THE SHIP The cruise was at full capacity and not once did we struggle to find a sun lounger where we wanted one. Plenty of space & it never felt crowded. The ship was clean & the crew worked hard keeping it that way. RESTAURANTS There was plenty of options, we never felt the need to try out the extra charge restaurant's so can't comment, but we did use the others for meals. ISLAND'S was ok, it was exactly what it was a buffet restaurant & we found it was a struggle to find sitting at breakfast & lunch (we didn't eat in here in the evenings), this was more down to fellow passengers sitting at the tables chatting & drinking long after they had eaten. 47° & 47° GALLERY were good places to eat, the staff were attentive, chatty & helpful & the food was great. SNACK SHACK we often grabbed lunch from here as we got back from our explorations too late for the buffet & the fish & chips were tasty. THE GLASS HOUSE we used here for late night snacks on a few occasions and there was a small selection to choose from. CABIN We had a inside cabin on deck 3 & considering all we used it for was to sleep, shower & get changed it was ideal & we never felt the need for anything more. It was underneath the LIVE ROOM which meant on some nights the thumping of the music could be heard, but we soon got used to it. ENTERTAINMENT This was an area that we personally felt was a bit lacking, but I'm aware that for others this was the best thing for them so it really is each to there own. We were happy to mooch around and try out the different bars for entertainment. PORTS We had researched the ports before we went so were comfortable to do our own thing each time. Each port was interesting with their own historical story & points of interest. After reading through the reviews before we went, we boarded the ship with a open mind. We never came cross any bad behaviour related to being able to drink all day with the AI package, but then we were not looking for it. The AI package is a good idea with plenty enough variety that we never felt we were missing out by not having the premium package. We liked the fact that you could choose to either dress up, go smart casual or just completely relaxed & informal & as far as I could see no one looked out of place. As cruises go it was exactly as we expected & we look forward to booking our next one. Read Less
3 Helpful Votes
Sail Date: September 2017
Trusted Thomson..... Having been on approx 12 cruises under the Thomson flag, starting many years ago with the good old Topaz. Have sailed on other ships, Royal Caribbean, Princess, Cunard, but Thomsons have always come out on top for ... Read More
Trusted Thomson..... Having been on approx 12 cruises under the Thomson flag, starting many years ago with the good old Topaz. Have sailed on other ships, Royal Caribbean, Princess, Cunard, but Thomsons have always come out on top for value for money, food, entertainment, but most of all the friendliness of both staff and fellow passengers. Can't help but feel that Tui, Marella or whatever they are now branding themselves, have lost sight of their reputation and disappointed to have to say that although the ship was nice enough, the service and friendliness was nowhere near as good as other Thomson cruises. Staff seem tired and rushed, drinks and dinner service nowhere near as polished or as swift. The self service buffet, is a somewhat chaotic layout and really hard to find a table, disorganised, always running out of cups, plates and missed the presence of someone overseeing this busy operation. Wait time at the bars too long, with people queuing 4 deep, and real lack of table service in these areas that would have avoided the congestion at the bar. Some of the shows were very good, others toe curling. The outside main pool area, was heavily congested, smoking area inadequate for the number of smokers on board (read your passengers better!) hard to get a sunbed, the worst of this area, is the completely unnecessary volume of the large screen, was really uncomfortable, not helped by a few of the daily entertainment team being very loud and amateurish. We paid for and enjoyed a couple of the canape and bubbly sail always, unfortunately, this in the past was something that Thomsons made all passengers feel a part of in the past without trying to get that extra 'dollar' out of you, Officers were pleasant, but we really missed the old style of seeing the presence of officers mingling with passengers, that didn't cost you anything for the 'privilege' Shame, that the uniqueness of what made Thomsons so appealing and the sparkle and friendliness seems to have been forgotten. Read Less
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