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Sail Date: December 2013

We sailed on 14th December from Barbados. The ports were great. We especially liked the Dutch ports. They seemed a lot cleaner and the beaches etc. were well laid out. Having Dutch relatives and being able to eat Dutch food while we ... Read More

We sailed on 14th December from Barbados. The ports were great. We especially liked the Dutch ports. They seemed a lot cleaner and the beaches etc. were well laid out. Having Dutch relatives and being able to eat Dutch food while we were ashore was great. We did tours ourselves which we booked before we went. In Bonaire we used Bonaire Vista which was good. In Curacao we used Irie Tours which was also good. Bernards was the tour we used in St Maarten. Cosol Tours in St Lucia. They were all great and good value for money. No problems with booking by email. Everything went like clockwork.

We had a cabin on deck 7 midships which was very quite and not far to go as all the entertainment was on deck 8.

We would have liked to have been on board Christmas Day but we were at sea. The itinerary was different from the brochure. We especially liked Mayreu Island which was Christmas Eve. The island has no shops or hotels. There are only 200 people on there. The crew went ashore at 5.30 in the morning to get the bar and barbeque ready and then majority went ashore by tender. It was all well arranged. Steel band and sunbeds and decorations on the palm trees made it special. Even when we left the island there were crew members with white flannels to freshen up. An excellent touch I thought.

We were All Inclusive and we usually do go AI but we are beginning to think it is not good value for money. The house wine was disgusting and I was reluctant to pay a supplement when we had already paid £199 per week. If we ordered a bottle of wine (not house wine) they knocked us a measly £2 off. The wine waiters in the restaurant were very thin on the ground. I asked a waiter if they were short staffed and he said they weren't. One night we were 2 and a half hours getting our meal and the wine waiter only came to the table once. Very disappointing. Service in the Ocean Bar was slow, especially when the deck fest was on.

Entertainment was good, but disappointed when Killer Queen was repeated in the second week. Man in the Mirror was fantastic but they only did one sitting so you had to be in there early to get a seat. Having been on the Dream before we were very disappointed with the Ocean Bar. In April the band was Elegant Touch and they played allsorts to suit all tastes. Passengers were up dancing every night and great atmosphere but this time the first week was dead. The Duo playing in there were very good but the first week they tended to sing songs that weren't very familiar. We like a bit of ballroom dancing and in the cruise news it was stated that there was ballroom dancing in the Waters Edge between 6 and 7. The first night we went and there was only one couple there. The music was piped and not one member of staff on even to get a drink. How do they expect to create an atmosphere like that. The couple who were in were very disappointed as like us they had been taking lessons and were keen to try their dancing out. We said we would go down the next night and when we turned up another family were there and nobody had even bothered to put the piped music on.

The second week in the Ocean Bar livened up a bit. The Duo seemed to change they style of music. I did have a word with the Cruise Director about my point of view and he said that we were comparing this cruise against the transatlantic cruise we did in April. He said you get different clientele on a 14 day cruise. Can't see the difference myself.

The food was excellent. The staff were all great, but I felt that they had just had a crew change and they had not settled in properly. They all work really hard and always have a smile on their face even early in a morning when they have probably been working till late the night before.

We really enjoyed the cruise and met some very nice passengers.

We have done Thomson Cruises on numerous occasions but we only got a 20% discount card for the al a carte restaurant. Some passengers got a bottle of wine in their cabin. Maybe we don't qualify!

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1 Helpful Vote
Sail Date: December 2013

I have cruised many times before and previously with thomsons, we booked this Xmas cruise basically because it was affordable with it being Xmas , quite frankly it would have been cheaper and better if we had gone with one of the ... Read More

I have cruised many times before and previously with thomsons, we booked this Xmas cruise basically because it was affordable with it being Xmas , quite frankly it would have been cheaper and better if we had gone with one of the leading cruise lines. We were charged for a safe. Never have I known this on a cruise ship. The buffet dining was rediculous, I know Brits are very good at queuing but long lines of queues because the buffet is so disorganised, same queue for the hot and cold food instead of separating them, so that people who just want salad etc are not having to wait in long lines.

The entertainment was less than mediocre, same band on all the time , so if you hadn't had enough of them all day, they were on again every night as well.

We paid £800 for the drinks package which was a rip off, having to pay extra if you wanted a decent rum, in the Caribbean for gods sake. The ship sold bottles of spirits on board which they stated you couldn't drink on board but everyone was taking them into the lounges to drink, how annoying when you have paid all that money and quite frankly were treated like 2 nd class because you couldn't have a can of soft drink, and I was told that I couldn't have two ports in one glass???? Cheaper to buy the bottles on ship £6.90 and buy cans of mixers, could have had a cheap holiday for the price of the drinks package

They now also charge for you to have a decent seat in the theatre £ 9.99 ridiculous !!!!

Xmas day was a farce, no entertainment, no celebrations, didn't get .xmas dinner till 9.30 at night and waited 2 hours till desert which we gave up on. Definitely go with princess or p& o next time.

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Sail Date: December 2013

I recently have returned from a 14 day. Xmas cruise on the Thompson Dream

How disappointed we were. After reading some of the reviews I can only highlight what has already been written.. We were hoping for a Dream Holiday we ... Read More

I recently have returned from a 14 day. Xmas cruise on the Thompson Dream

How disappointed we were. After reading some of the reviews I can only highlight what has already been written.. We were hoping for a Dream Holiday we have been on many cruises but never had the experiences we had on this ship. The room we were allocated was a single room with 2 children's beds in we are 60 years young they told us they were unable to move us until the second week.. we were offered another room on day 8 that was smaller so we stayed put

the food was unacceptable both in the Restaurant and in the Lido buffet we complained on many occasions but was told it would get better !!!!! It never did Christmas Night we queued for over an hour and left the table at 10.45 still wating for our dessert. The Christmas dinner consisted of 2 slices of Turkey 2 carrots 2small potatoes 2green beans, they were more interested in selling their Wine than serving at the tables

There was no christmas Celebrations going on whatsoever during the day The Evenning Entertainment

Was good but No way as good as I've seen on other Thompson Cruises apart from the shows there was very limited Entertainment we were in bed by 10.30

the ship looked very tired and in need of a complete refurbishment . I would like to know how this ship has been graded with a Thompson Platium Award !!!!!!!

I would not recommend this cruise it cost us a lot of money and we both feel very cheated.

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Sail Date: August 2013

Yes, we loved it! Mostly down to the fabulous Entertainment team on board the Thomson spirit, I advise you all to book now.

They never put a foot wrong, doing two main shows every evening, plays during the afternoon, larking ... Read More

Yes, we loved it! Mostly down to the fabulous Entertainment team on board the Thomson spirit, I advise you all to book now.

They never put a foot wrong, doing two main shows every evening, plays during the afternoon, larking around the pool AND doing a cabaret late into the night, I really could not fault them.

The whole experience was made enjoyable not just by them but also the friendly staff, the great food AND the best cruise director we have ever had on ANY of the cruise lines that we have been on.

I would also like to say that the Destination service team were brilliant, organising the trips, especially St Petersburg where about a thousand people went on a range of different excursions.

Other destinations included: Warnemunde, Helsinki, Tallinn,Stockholm and Kalundborg ( for Copenhagen )

We should also have gone to the Kiel Canal and Riga but owing to a strike by traffic unions we were diverted to Aalborg in Denmark. (Although You can't blame Thomsons for that!)

There were quite a few unhappy people on the ship because it meant an extra day at sea but Aalborg made up for it.

The other reviews mentioned the tired looking ship and sure it did have some threadbare carpets and the sound system in the cinema has seen better days but I did hear a rumour that the ship is going for a re-fit at the end of the year (don't quote me on that)

But don't let that put you off, a Thomson cruise is simply the best

 

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Sail Date: August 2013

Itinerary: - Treasures of the Mediterranean/Highlights of the Mediterranean. (Back to Back).

Embarkation:-

Well organised. Long walk at Palma airport to baggage claim. Then long walk to coaches. Plenty of Reps to show ... Read More

Itinerary: - Treasures of the Mediterranean/Highlights of the Mediterranean. (Back to Back).

Embarkation:-

Well organised. Long walk at Palma airport to baggage claim. Then long walk to coaches. Plenty of Reps to show the way. Check in and registration procedure well organised. You're asked if you want a safe then. Saves you going to Reception on the ship when you board.

Sail away party: - Strum Jam and the entertainment team gave us a great send off

Ship:-

We thought the bars and entertainment all being on the one deck, 8, wasn't good. If you sat near the doors in say the Argo Lounge wanting a bit of peace and quiet you are bombarded with the entertainment from the adjacent lounge. Listening to Luke in the Delo competing with the sound blasting out of the disco next door isn't conducive to a relaxing evening. Sorry Thomson but Deck 8 is like "Sauchiehall Street on a Saturday night." It just doesn't work. Listening to Baros in the Argo Lounge with the entertainment from the Medussa one side and the sound of the towel driers in the nearby toilets is, again, not what we would call a relaxing time.

Never went near the pools or Jacuzzis. Not our idea of healthy fun.

Cabin:-

Decent size. Not enough drawer space for 2 weeks. Bedside drawers hard to open. In fact all the drawers were showing their age. Wasn't enough hangers in the wardrobe. A simple request to one of the Stewards for 10 more was all it took. They appeared within 10 minutes. Our Steward, Sri, introduced herself. Cases hadn't arrived so we went for lunch. When we returned they were in the cabin.

Later the first evening 10 more hangers appeared.

Clean and in very good condition. Bigger than our cabin on the Spirit.

Bit of vibration, just like being back on the Spirit.

For all first time cruisers, remember that the walls between the cabins are thin. So if you have a loud voice or a "big gob" next door will hear every word and that includes "rumpy pumpy".

Outside Plus cabins could benefit from the removal of the single seat and putting more drawers in its place.

We spoke to a family who had booked a Suite on deck 7, and obviously paid a lot of money for the experience. They were extremely disappointed. The noise from the adjacent air conditioning plant was apparently horrendous. They confirmed other occupants of adjacent suites all experienced the same noise. Not good. Be warned.

Towel Sculptures: - Not every night. Some couples we spoke to didn't get any. Would appear to be inconsistent service which seems strange when they are trying to sell you books on towel sculptures. If you don't get one the book means nothing. We mentioned it to Craig, the Thomson Manager on board and the next day we had 2.

Staff: - being on for 2 weeks the staff get to know you personally. Special mentions go to Bar waitresses Evangeline, Monika and Tin Tin for making us feel like friends. Also Rachel from the Casino who persuaded us to try the Casino Lottery quite a few times.

Bathroom:-

Clean and tidy. Not "well worn" as reported in a lot of other reviews. Apart from a small section of sealant in the corner of the bath it was all in good condition. One issue was the position of the toilet in relation to the bath. If you have long legs you have to sit "side saddle".

Gala Night -

Captain's table courtesy of our "Blessing at Sea". Great night,

Blessing at Sea: -

Won't spoil it for anyone thinking of booking one except to say that it was a brilliant day that we had when we were in Palamos. Joanne, the Social Hostess, was brilliant making sure everything was "just right" Captain Roy carried out his duties like the consummate professional he is. Lots of photographs and a video was shot, all optional.

Day at Sea: -

Towels on sunbeds still prevalent. Complained to Cruise Director. He had announced it over the tannoy earlier but still the "inconsiderate many" thought they still had the right to ignore the rules. "Numpties". Brahms said he would inform the bar managers to police it. My Wife was ready to throw towels over the side. You've got to police it better Thomson or come up with a fairer system for those who just want an hour in the sun instead of pandering to the "beached wales" who think they have the God given right to monopolize the beds.

Staff:-

Once again Thomson cruise staff excelled although not as friendly as the Spirit.

Food: -

Basic but good. Gala Night was better.

Restaurants: -

Orion:-

Good for breakfast, lunch and dinner if you don't want the queuing you do in the Lido and Sirens.

Lido: - Apart from the first afternoon and the few midnight snacks we never used it. The layout is all wrong.

Sirens: - Good layout. Would recommend for your buffet style lunches.

Argo Lounge: - Afternoon tea with canapEs between 3.30 and 5.00pm is nice. You can get scones and canapEs in Sirens as well but Argo was quieter and more..British.

Never tried "Steak under the Stars".

Tried "The Grill" one evening. They section off a corner of Sirens and turn it into a nice place to eat. We tried the "Asian Fusion" menu..really good.

Noro- Virus - Never heard a mention of it during our 2 weeks on board. I don't think I witnessed anyone not using the "Sanitisers". People were even using them as they left the restaurants. Good old Hot Water and Soap is the best prevention for Noro Virus.

Toilets -

All public toilets were spotless the time we were on board. They have hourly inspections. Lots of "Closed for Cleaning" signs throughout the day.

Photographs -

No Thomson presentation folders, like when we were on the Spirit, when you purchase your "treasured memories". Disappointing.

Blessing At Sea -

Not really "at sea", more "in the port on the water." Absolutely brilliant day.

Captain's table for the Gala Night. Brilliant evening. Captain Roy was a great host. VIP seats for the show afterwards.

Shows: -

Apart from the little blond guy the girls were stronger singers than the boys. Once again the Can Can which finished the "Dance, Dance, Dance Show" left you breathless just watching.

Catch the Crew Show on Thursday night. Really good entertainment. Once again Thomson entertainment was up to its usual high standard. The guys and girls don't half work their socks off. Brams, the Cruise Director and.............. his Assistant, were excellent as well.

We saw Strum Jam in the Horizons Bar on the Spirit a couple of years ago and they were excellent in that intimate setting. In our opinion they don't do themselves any favours in the venues on the Dream. The Sirens Pool and the Medussa Lounge resembled Butlins, at times. . Shame really.

Luke, the piano player in the Delo Bar was very good.

The couple in the Ocean Bar were good.

The classical brothers in the Argo Lounge were pretty good.

Orion Restaurant: -

On the first night of the 2nd week we complained to the Maitre De regarding shorts and t shirts being allowed into the restaurant. He said it was to do with some passenger's luggage being late. He assured us that it would improve. Night after the Gala Night T shirts, jeans and cropped shorts were still being allowed in. Look if you can't make an effort then don't bother turning up.. Following nights were graced by guys wearing "cropped shorts" and tee shirts. It should be enforced

One night on our 2nd week I found something in the Madras Lamb Curry that shouldn't have been there. Called the Maitre De over and within 10 minutes the main Sous Chef was at our table extremely apologetic. Next day on our return to our cabin we had a complimentary plate of Petit Fours with a note from the Chef....... nice touch, totally unexpected.

Ports:-

Trapani - you can do the Cable Car up to Erice on your own. You can get a local bus, the cable car and a free pastry from a little shop which is quite hard to find but delicious if you do, all for 18 Euros each. Tickets available when you walk through the small terminal building.

Sorrento: - we did Herculaneum, which if you have seen Pompeii, is worth a visit just for the contrasting fates that befell those poor people.

Cittavechia: - we did the Coleseum trip which got us fast tracked into both the Coleseum and the Forum. Lot of walking involved but recommended.

Calvi: - We weren't there that long. Nice walk up to the Citadel. Here we saw our first rain of the Cruise. After we left port the weather worsened to the point where we went through a Force 11 "violent storm" overnight. Never heard a ship creak and groan so much. Next day Captain Roy explained that the Bay of Lyon was renowned for its weather.

Palamos: - the beach is within walking distance and a swim in the sea was a relaxing change. Had to be back on board early for our Blessing.

Palma:- Waved goodbye to everyone leaving as we prepared ourselves for our 2nd week. Walked off the ship and jumped on the number 1 bus, destined for the Airport, which took us along to the Cathedral. 1.50 each way. Easy, cheap day.

Ajaccio: - pleasant town to do your own thing but remember to set your watches forward on the day at sea as one passenger was late and the ship sailed without him. We watched his poor wife /partner getting off with an overnight bag to wait for him as we sailed away. Found out later that he assumed the wrong departure time. He had to fly to Milan then Cittavechia to rejoin the ship at lunchtime the next day.

Cittavechia: - Didn't go to Rome this week. Went into Cittavechia. Nice shops and beach area within a short walk from the Shuttle Bus drop off point.

Livorno: - did the all-day Florence and Pisa trip. Tiring but saw a lot.

Toulon: - a recommended "on your own" trip is the local bus up to the cable car up the mountain. Get your tickets from the Tourist Office near the port.. 6 Euros each return. Great value and great views.

Barcelona: - Got on the Metro outside the port and went to Park Guell. 9.8 Euros for 10 journeys. Get one ticket and use it for 5 journeys for the 2 of you. Got Metro back to Cataluyna, walked back down Las Rambles with a bit of Tapas on the way. Easy to do on your own.

Departure: - Typical Thomson well organized departure. Can't fault it.

Had a really good time. The A.I. worked out extremely well in our favour. (Would have been between £1600 and £1700 without it).

First time cruisers will not be disappointed. Thomsons know how to give you a great time. Would we come on the Dream again....... we don't think so. The layout of the ship doesn't do it for us, sorry Thomson. Previous cruisers we spoke to all agreed with us. Our next cruise will be with our old friend, the Spirit (subject to itinerary) or we're thinking of trying one of the other lines, possibly P&O. Sorry Dream, maybe our expectations were too high, but we were expecting something better from the "flagship" of the company.

 

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Sail Date: June 2013

My wife and I, plus two friends have had a wonderful cruise on the Thomson Spirit. We sailed out of Newcastle on the Fjords & Glaciers cruise.

This was the first time we have we have sailed with Thomson and hopefully it will ... Read More

My wife and I, plus two friends have had a wonderful cruise on the Thomson Spirit. We sailed out of Newcastle on the Fjords & Glaciers cruise.

This was the first time we have we have sailed with Thomson and hopefully it will not be the last.

OK, the ship is starting to show it's age but the whole crew keep it spotless and what ever the time of day they always greet you with a smile. We had an outside cabin (356) on deck 4. The cabin was spacious with 2 bunks, and plenty of wardrobe and drawer space. It was kept very clean by Nika and Jonathan who looked after us and did a nice turn down service at night.

The food and dining was excellent ( I actually put on 6 lbs!!) and were served by our two waiters, Ludi & Jose who made us most welcome with their patter and always with a smile.

The entertainment team lead by Richard put on a first class show every night. The dancing and singing would not go amiss on any of the West End theatres. The guest entertainer was Bernie Flint from Opportunity Knocks fame. Well, he had the audience in stitches with his stories and jokes! He proved to be a very versatile entertainer.

In summing up the Thomson Spirit gave us a worthwhile experience of cruising on a small friendly ship'

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Sail Date: June 2013
So disappointed on this trip, we were visiting 7 countries I had never been to before knowing the scenery and the cities would be fantastic I was excited then it all fell to bits. the ports of call we were supposed to make never happened ... Read More
So disappointed on this trip, we were visiting 7 countries I had never been to before knowing the scenery and the cities would be fantastic I was excited then it all fell to bits. the ports of call we were supposed to make never happened instead of sailing into the heart of the cities we were docked in the industrial port areas and 6 times out of 7 we had to pay for transfer buses or thomsons laid on a shuttle service to take us to the city centres only to find all the other cruise lines had berthed in the perfect location. Many complained of this and we were told that because we were a smaller ship we had to give way to the larger ships, the crew told us thomsons wouldn't pay the docking fees. This aside the trip was great although the Baltic is well named as it is Baltic so take a jacket lol. The Spirit is a bit dated and a bit small but as clean as can possibly be. the staff are brilliant in all areas. I had a cabin on deck 4 it was not as described when I booked it, I was told it was spacious it was in fact tiny, we only slept in it but in even a slight sea swell made this impossible as the ship rocked so much and you had to hold on to stop you falling out the smallest of single beds also you had to endeavour the constant droning and vibration of the ships engines 24/7.Lets go through the excursions :- 1. Oslo - well worth the visit and organised trips worth the money and the only city the ship docked in 2. Gothenburg - nice place but you could make your own way around 3. Stockholm - Stunning place we paid for a trip to Vasa museum but you can pay as you go 4.St Petersburg - Organised trip a must lots to see 5. Helsinki - beautiful make you own way very small but a must see 6. Tallinn - Fantastic place make your own way here 7. Warnemunde - This was supposed to be for Berlin we berthed 15km away 6 hour bus trip to Berlin and back 12 hour day no thanks. Ship laid on shuttle bus to warnemunde Great little town beautiful beaches and harbour 8. Kalundborg - For Copenhagen 1 1/2 hour bus trip but nice place but as with Sweden and Norway Denmark is very very expensive We had 4 days at sea on this cruise and unfortunately the Spirit is not big enough to keep you entertained for it all Ok enough of the downside the good bits were the food was excellent, staff cant do enough for you and the nightly entertainment was 2nd to none. Hope this helps you overall it was a good holiday but I wont be back on the Spirit or its sister ship the Celebration as they are too small. I'll give you a tip there is only 3 places to eat, the lido which is buffet style, the sirocco restaurant which you pay for and the compass rose restaurant which is great, the tip is slip your waiter a tip and he will keep you the same table every night and let you in the back door of the dining room and thus avoid huge queues well worth it :-) but all 3 are excellent Raffles bar and High spirits bar have great staff too. Hope you all have a great trip Read Less
Sail Date: December 2012
My wife & our boys aged 12 years & 9 years were on the Thomson Celebration Cruise during this Christmas in 2 nos. outside cabins on B deck. The cabins were comfortable with adequate space to store cloths etc. The food was acceptable ... Read More
My wife & our boys aged 12 years & 9 years were on the Thomson Celebration Cruise during this Christmas in 2 nos. outside cabins on B deck. The cabins were comfortable with adequate space to store cloths etc. The food was acceptable in the buffet restaurant but could have been hotter. A microwave would sort this problem out. The crew were both friendly & helpful. The first port of call was Aqaba in Jordan. Thomson supplied a free shuttle bus to the centre of the town which was worth a walk around. Thomson were running a tour to Petra which they would charge my family £404.00. We arranged our own taxi & including the cost of entry tickets. Total cost £140.00, a saving of 65%. The next port was Sokhna in Egypt. This port is a commercial one in the middle of nowhere surrounded only by factories. There is no town. Initially, we walked to find a taxi to take us to the Pyramids but were thwarted by the Port Authorities as they were not happy with Thomson passengers walking in their port. The Thomson representative tried to get us to return to the ship but when we refused found us a taxi. We assume that the Port Authorities complained to Thomsons which forced them to find us a taxi. We would have booked the Thomson Tour to the Pyramids if it had been reasonably priced, our cost including tickets was £150.00. Thomson were charging £320.00, a saving of 53%. If the passengers did not want to take the Thomson Tour they were kept captive on the ship, just like another day at sea. The final port before returning to Sharm El Sheikh was Safaga, another commercial port with a cement factory at the quay side. When we arrived it was windy with cement dust blowing towards the ship which is a health hazard. The town is quite run down & not really worth a visit. We easily found a taxi to take us to the Valley Of The Kings which cost £160.00 including entry tickets. The Thomson cost for my family was £344.00 our saving 53%. Thomson tours are grossly overpriced. I think that they are exploiting a captive market. A week before the cruise set sail date Thomson informed us that the Sports Deck was closed due to upgrading the ship. Having 2 nos. boys that are keen on football & basketball this was not good news as it was difficult to keep the children occupied during the day at sea. As we only booked this cruise a month before the cruise would start, we consider it was deceitful of Thomsons to not tell us about the deck closure at the time of booking. we complained to Thomsons who so far have ignored us. Finally, Thomson want to organise their airport departure procedures better. All their buses from the cruise & hotels arrive at the airport at the same time. This leads to massive unnecessary queues. All their planes were taking-off at short intervals which meant there were not enough buses at Sharm El Sheikh Airport to ferry passengers to the planes & when the planes were ready to take-off they were having to queue to leave. Our plane was 50 minutes late taking-off. This problem could easily be overcome by staggering the times that the buses arrive at the airport & leaving longer periods between flight take-offs. Read Less
Sail Date: December 2012
Joined Thomson Celebration on 20th December 2012 for Red Sea Magic Christmas Cruise. Transfers from Sharm El Sheikh airport to port went smoothly and boarding process was straight forward. We had sailed on the ship before , normally on ... Read More
Joined Thomson Celebration on 20th December 2012 for Red Sea Magic Christmas Cruise. Transfers from Sharm El Sheikh airport to port went smoothly and boarding process was straight forward. We had sailed on the ship before , normally on deck 3 or 4, however, on this occasion we had upgraded to Deck 7. Stateroom slightly larger with bath and shower but otherwise no different from Deck 3 / 4 and would probably not upgrade again. Stateroom was clean and functional, stateroom attendant service was minimal. Food was to the usual high standard but sometimes warm with no evidence of food temperatures being checked at banmari in LIDO restaurant. Drinking water barrels were not on site and had been replaced with bottled water on request by the glass. We missed the water barrel and being able to top up our water bottle. Water from hot water urn for tea had strange taste and we never had a good cup of tea all week. Soft drinks and alcoholic drinks were ordered via waiter in any part of the ship. Waiting time to order and to receive drinks ordered certainly felt longer than any other time we have been on board, and sometimes it was difficult to catch a waiter to place your order. Ships staff generally helpful and friendly. Itinerary was limited to industrial ports where you could not disembark and just walk around. You always required to disembark as part of a rather expensive organised trip. Travel times to trip destinations, i.e. Caira, Petra, etc. were 2-3 hours making a day trip 10-12 hours. We spent six days on the ship looking at cranes, trains and industrial containers often with clouds of sand/cement billowing around. This did not stop us from taking full advantage of the ships facilities and we did eat, drink and were merry and relaxed, until we tried to find a sunbed. We would travel on The Celebration again but would not follow this itinerary again. Given that Thomson knew the limitations the itinerary ports offered, the number of passengers on board, and the number of passengers who would be off ship on trips, as well as the fact the weather in the region lent itself to sunbathing, we have to ask why were there so few sunbeds? Despite written and verbal communication from Thomson on being a courteous passenger and not reserving sunbeds, etc. inevitably selfish people did, causing ill feeling, frayed tempers and embarrassment as passengers could not even find a plastic chair to sit on never mind a sunbed. The one trip we went on was, as always with Thomson, well organised and enjoyable. Entertainment was very good, varied and well timed spread out over the two main entertainment areas. Thomson's might think on enforcing their "requests" such as no-one over 18 in the casino and no reserving on sunbeds rather than just lending lip service to this. Would have been good to have a child free area on the ship. Although the casino had signs to say that no-one under 18 should be in the bar, there were always children in that area. Similarly the Horizons Bar would have been a suitable spot for adults only drinks. Unfortunately another example of Thomson requesting parents take responsibility for their children and not enforcing their request as "groups" of youths and children roamed and ran unchecked and without any parental supervision. All in all an enjoyable Christmas on board The Celebration. Read Less
Sail Date: December 2012
My husband and I decided to splash the cash and have a Christmas to remember but this was one I would happily forget. Having previously sailed on the Thomson Destiny we were expecting the same high standards, however our experience on ... Read More
My husband and I decided to splash the cash and have a Christmas to remember but this was one I would happily forget. Having previously sailed on the Thomson Destiny we were expecting the same high standards, however our experience on the Thomson Dream was so upsetting we are considering never cruising with Thomson again. The food in general was the standard of school dinners. The self service restaurant was staff served for the first half of the holiday until people complained about the small portions (on one occasion I asked for more and felt like "Oliver"). There were 1700 guests on board split into 2 sittings for Christmas Day. We opted for 2nd sitting following the Captain's cocktail party. The Captain's cocktail party was a joke. We were taken to the main show lounge and given 1 glass of wine (no canapes ). After listening for what seemed an eternity to a violinist on stage we (850 guests) were shepherded to the dining room for dinner but it wasn't open. We queued on the stairs to get in for 40 minutes and the queue was escorted round and round the restaurant trying to find available seats. People were squashed in wherever there was a gap and after were eventually seated then came the big wait for food. Getting a drink was difficult, getting food impossible. I was expecting a nice sparkling wine with my Christmas meal but it was the usual white, pink or red table wine but to be honest any drink would do. I ordered Waldorf salad and got 3 pieces of apple and half a walnut on lettuce. We saw our main course delivered to the service station but no-one brought it over. My (cold) turkey dinner consisted of turkey and stuffing -- ok, 1 rosette of mashed sweet potato, 3 frozen sprouts, 1 piece of carrot and 1 piece swede. Other people had Christmas crackers but we had none. We asked many times for crackers but were just given excuses. I eventually went to get my own. We paid £200 each for 1 week's drink package and were so angry when we found out that we had to buy a bottle of drinking water for our room. I don't like rola cola but real cola had a supplement of .95p per can as did Sprite and Fanta. We were also miffed to find that once on board there were drink offers such as buy one get one free on cocktails and we could have saved a fortune by buying our drinks onboard. All in all we felt ripped off. The entertainment team was adequate but certainly not the standard we had seen previously on the Destiny. A comedian was brought onboard for one of the evenings but his 30 year old jokes were offensive and not pc in today's society. I also felt deeply embarrassed by his attempts at crooning. The holiday was a disaster even before we left Manchester. Our booking documentation stated that we had to go to the Thomson cruise desk to have our bags sealed before checking in but when we arrived there was no cruise desk. We were told to go to the normal check in desk and a Thomson rep was frantically running up and down the queue sealing baggage and distributing labels. The Thomson rep was holding up the checkin staff who were waiting with empty desks whilst she was messing around with bags. It took us 70 minutes to get through checkin and because of this delay we were unable to take full advantage of the Servisair Lounge we had paid extra for. All in all a very disappointing holiday. Thank you Thomson for spoiling our Christmas. Read Less
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