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15 Helpful Votes
Sail Date: December 2017
Firstly this was a 3 star cruise with 5 star staff. Having done two previous cruises on Majesty and Spirit we knew what to expect and were not disappointed. Some useful information first. 1. If you are just doing the cruise for one ... Read More
Firstly this was a 3 star cruise with 5 star staff. Having done two previous cruises on Majesty and Spirit we knew what to expect and were not disappointed. Some useful information first. 1. If you are just doing the cruise for one or two weeks without a hotel stay you do not have to pay 10 Dollar entrance or 20 dollar exit from Dominican Republic. 2. There is a charge for the safe in the room which is £15 for one week or £25 for a two week cruise. 3. Do check in early online to get seats together. On previous flights we were only allowed to check in 7days before but on this trip you could do it a month before. 4. The flight out from London Gatwick took 8 hrs 30 mins and back just under 8 hours. Food served around 2 hours into flight going out and a free drink and wine with dinner. Flight back we had Chicken Pie and veg with wine and Breakfast 90 mins before landing. 5. Transfer time from La Romana airport to the ship is 15 minutes then you queue outside for about 30-40 mins to check in and get your room cards and safe keys. Baggage gets to your room about 2 hours later. Suggest have light clothes for arrival as it was 29c when we got there. 6. Wifi is expensive on the ship in my opinion £7 for one hour or £15 per day. I think you can buy a weekly package if you need to use it a lot. The ship is dated 35 years old but the staff are constantly cleaning and maintaining the ship. Whilst we were aboard the captain invoked enhanced santitation which meant you could not serve yourself in the buffet not even coffee or tea. This caused delays which some passengers got frustrated with. This action was taken because a few passengers went down with tummy bugs and they did not want it to spread. Also there was no access to the Saunas, Jacuzzi, or laundry/ironing rooms. It was fine with us. A couple of things that did irritate us were the inconsiderate passengers that gathered in groups and wanted to chat through the shows. Go to the bar or coffee shop if you want to chat. Secondly there is a noticeable engine vibration that feels like a worn prop shaft and you shake in your seat in some parts of the theatre or Lido buffet. The food was ok, always found something to eat some of the starter portions were miniscule like 5 pieces of calamari or the potatoes with blue cheese were just two tiny spuds cut with a bit of blue cheese in the middle. One chap on our table ordered this as a main course and got 4 potatoes on their own no garnish. One tip here is that if you don’t fancy the soups there is a tomato and basil option that is not shown on the menu. The fish was overcooked on a couple of occasions particularly the salmon. The food in the Lido was ok, the sweets and jellies were a bit repetitive but we enjoyed what we chose. A good selection of herb teas and decaff coffee was also available. There are two speciality restaurants, one that serves indian cuisine and costs £17.95 per person extra or the other ala carte which cost £19.95 per person. The main entertainment was in the Broadway Theatre for the shows or in Liberties for the Quizzes or Mr and Mrs evening. If you do participate don’t get caught cold with the answer to the question ‘What unusual place have you had amorous relations’ i.e back of an Austin Alegro or in the sea at the resort!. It is a bit of fun and Gavin the cruise director does a great job at comparing this show. Tarin, Amy and Taylor The Milky bar Kid are also great fun. The two must see shows in my opinion are The Man in The Mirror Michael Jackson tribute and Cameron Classics with a fabulous Les Miserable Finale. The show team were excellent . A couple of the shows were shown twice in the two week cruise. Queen Tribute and Cameron Classics. Andre the Magician was good but Kamika the male/female duo reminded me of a pub act although the guitarist was good with his Eagles rendition. The first port of call after leaving La Romana is Road Town Tortola. The island is just getting back on its feet and some devastation is still there to see but the people are so friendly and welcoming. The ship is only in port for 4 hours we just walked into the town and had a look at the shops but the second week we visited Pussers Bar ‘ Serving cruise ships since 1979’ looks nothing from outside but do go inside and have a look at the art deco, nautical bric a brac and tiffany lamps. Also an exclusive (expensive clothes) shop at the rear of the bar. Next Stop was St Martin, we got a water taxi over to the beach 7 dollars return 15 dollars for two sun beds and brollie some vendors were also offering 5 bottles of beer for 10 dollars. Nice beach and plenty of shops to browse. Off to Granada next, here we did a Tui tour Highlights of Granada £36 each which was 2 hours long with a 20 minute drink stop halfway through at a nice bar in a lovely location. Drink included in cost interesting info from Driver/Guide. Then onto Antigua where we took a Tui tour Sun and Rum £34 each to the Beach which was called Mistic beach. This was very nice two sunbeds and free unlimited Rum Punch ( be careful because after 3 you start to feel tipsy) Fruit punch is another option. You do have to pay an extra 10 dollars if you want a sunshade. I was impressed they had 3 life guards on the beach. Sea a little rough pm so no good for snorkelling. Castries St Lucia next and this was the only place we felt unsafe and hassled. Water Taxi to the centre was $5 return from the berth we were berthed at. As you approach the Water taxi booths choose the one on the right for the nicer boat transfer. You can walk to the nearest beach which is about 20 mins but as a policeman told us be vigilant and keep your eyes open. Do not wear any bling as one guy had his necklace ripped from his neck. Suggest maybe do a tour here but not the little train around the town reports were not good. Back to La Romana where we booked the Altos De Chavron and Boat trip. Supposedly where they filmed Jurrasic park but the tour guide told us that was 100km away! It was a nice tour but the cost is £55 and if you don’t want to do the boat trip part then you can get a courtesy bus to the replica 16th century village for $8. The boat trip 30-40 mins was nice and free drinks on board and sandwiches but all there is to see are a couple of expensive houses palm trees and maybe some Iguana. We enjoyed it. After a second visit to Road town we went onto Bassetere St Kitts. A free shuttle bus takes you to the centre and there are lots of shops a nice town to pootle around. There are also local tours available here at a much cheaper price than the tours on the ship. Also if you are looking at Jewellery and are serious about buying push for an extra 10% off their offer price. As you walk out they may accept your offer!. Martinique was the next port of call with a large port promenade area where you can either pick up a ferry to the beach for $7 or just have a walk around to the castle and around the shops. Bridgetown Barbados is about a 30 minute walk to the centre and it is worth paying $2 each way for a taxi. We docked on a Sunday and the shops do not open until 10am. In the afternoon we did the Beach Transfer to Carlisle beach with Tui which included sunbeds and shade and a free drink. A busy but nice beach cost of trip £24 each. Last port of call was Kingstown St Vincent. Now just to be clear The Botanical gardens are walkable from the ship 30-40 mins at a stroll but last 800m is up hill so do it early in the morning. Price of entry is $2 and $4 dollars extra if you want a guide. We were told by the rep it was a 20 minute taxi ride and $20 dollars entry (not true). In the afternoon we did the Tui Caribbean Pirate Sailaway which was a 3.5 hour trip along the coast to see where Pirates of The Caribbean one was filmed. Rum Punch and soft drinks served on board and one hour stop for snorkelling Not cheap at £55 each but a very enjoyable afternoon. In summary we had a lovely time, the room on deck one was fine, our cabin steward Adang was amazing. As we were at the front of the ship Room 802 there was a couple of nights when the ship was sailing into a headwind and as the waves hit the ship you could hear a loud thud. We took earplugs for situations like this. You have to vacate your room at 8am but you can ask to keep your room til noon for £25 or there is also a courtesy room available for a 20 min shower, key at reception. We met some lovely people each night at dinner and hello to Carol and Chris and Len and Karen whose company and chat we enjoyed. Read Less
11 Helpful Votes
Sail Date: December 2017
We were disappointed with the marella dream ship it was our 3rd time going on the ship we found standards had dropped the ship is tired. The food was mediocre sometimes cold and the menu limited. The show team were good but the other ... Read More
We were disappointed with the marella dream ship it was our 3rd time going on the ship we found standards had dropped the ship is tired. The food was mediocre sometimes cold and the menu limited. The show team were good but the other singers I think have been drawn from the ships crew and to say the least have limited talent. In the evening we struggled to find seating in all the venues. We found it frustrating trying to get served for drinks the waiters do not seem to cordinate the way they covered the venues , sometimes we felt invisible as they just walked aimlessly around . The all inclusive drinks package is not all inclusive there are supplements for many drinks . This caused confusion to say the least and is quite misleading If you want a far better ship try the discovery 2 . We did last June and can recommend the ship 100%. Read Less
8 Helpful Votes
Sail Date: November 2017
Arrived at Barbados and we booked a junior suite in centre of ship. The cabin has plenty of room and of good standard. I guess if you look for faults you can find some but the storage was plentiful and safe was great although the fridge ... Read More
Arrived at Barbados and we booked a junior suite in centre of ship. The cabin has plenty of room and of good standard. I guess if you look for faults you can find some but the storage was plentiful and safe was great although the fridge could have been cooler. We had 1 lounger on balcony but asked for another and it was brought to us. My only complaint was water in the rooms. The water stations on each floor were not working, so i felt we should have got bottled water free. The staff work so hard and try there best to accommodate everyone. The pool is a little small but plenty of sun beds. The breakfasts were very nice, although seating was an issue at busy times. We sometimes went to have breakfast in waiter service restaurant that was fine. Generally all meals were fab and especially the steak house. The shows were great costumes great and we enjoyed many good nights in the theater. Although we did have a change to the itinerary it did not make the holiday any less enjoyable. We were in a party of 5 and all of us had a fab time, dont be put off by negative reviews. Just wish i was going back soon... Read Less
2 Helpful Votes
Sail Date: November 2017
Have been on a Thomson cruise before and it wasn't too bad ( a few years ago) however this time round definitely big changes noticed. The quality and choice of food has been reduced. Cabins haven't changed at all - very old and tired ... Read More
Have been on a Thomson cruise before and it wasn't too bad ( a few years ago) however this time round definitely big changes noticed. The quality and choice of food has been reduced. Cabins haven't changed at all - very old and tired looking, not cleaned properly. Good points: 1. Nice friendly waiter staff 2. Enjoyed the stop at Israel 3. Captain kept everyone updated re: weather at sea 4. Public toilets very clean 5. Getting on the ship and checking in was very quick and easy, as was the bus transfer from the airport Bad points: 1. Ship is very old looking from the inside - cabins etc. However well maintained on the outside (they were painting the outside of the ship whilst we docked) 2. No fridge in lower deck cabins - which meant I had to store my medication in a relatives room on deck 9 who had a fridge 3. On being shown to our room, staff not helpful at all. The beds were twin, so we asked if the beds could be moved together to make a double (as per previous cruise) and they said yes thats fine, but we had to move the heavy beds and bedside lockers ourselves!!! 4. Mini bar not refilled every day. Actually after the second day they removed all the mini-bar drinks. We used one can of coke, and got harassed to sign the in-room tab (which we had all intention of signing) - but please leave a pen in the room if you want us to do this! No rooms had pens or paper. Credit card details were taken on arrival so its not like we were not going to pay for what we used. 5. Pool is disgusting. Not clean at all, very small. Pool on upper deck even worse, as was the 'whirlpool' - small plastic tub, max 4 people can fit. 6. Signage on ship. Clearly marked that there is a 'video arcade' on deck 8. So we (7 of us) all went to deck 8 to find it. After much walking around in corridors following signs, we couldn't find it. Bumped into the 'Cruise Director' on the same floor, so asked him to show us where it was. He said 'well if its there, it will be near the kids club'. So we went back, thinking we had missed it, but again couldn't find it, so went to deck 4 to check with reception as Cruise Director had disappeared. Reception seemed confused about the video arcade, so we pointed out the signage. Again they were confused. At this point we asked what the role of the Cruise Director was, and she said 'to know about entertainment'. Manager overheard us, so came to talk to us. She spent the first 5 mins explaining the history of the ship (which I didn't care about at that time) and then why people book with Thomson/TUI (again, I didn't care, I just wanted to know where the video arcade was and why the Cruise Director/reception didn't know). After much pressing, she admitted that the video arcade was closed down 2 years ago and they handout blocked off the signs on each lift entrance. How annoying! Also, shouldn't the cruise director had known this, since he is responsible for 'entertainment'?? He could have just shown us to the video arcade also, instead of having 7 adults walking around on deck 8, when the walls to the rooms are very thin and the passengers could be resting. She manager then proceeded to try to encourage us to book another cruise. Very, very annoying. 7. Wifi. In this day and age, the ships charge for wifi is so expensive and unreasonable. Something like £15 per hour and £24 for 24 hours. 8. Excursion desk not open regularly 9. Limited information about our overnight excursion to Israel, for example the hotel we will be staying at. Didn't know this info until we arrived at the hotel, and the excursion desk staff had no idea. 10. 'Cinema' shows same movies as the cabin TVs! 11. Stop off at Crete = pointless, all excursions booked up and limited things to see/do Read Less
6 Helpful Votes
Sail Date: November 2017
This was our first cruise, so not sure what to expect, and obviously nothing to compare with, so these are just our personal thoughts . . . . . Our Junior Suite (8078) was really lovely - see below review Islands Buffet we didn't ... Read More
This was our first cruise, so not sure what to expect, and obviously nothing to compare with, so these are just our personal thoughts . . . . . Our Junior Suite (8078) was really lovely - see below review Islands Buffet we didn't like at all and tried to avoid at all costs! Never seemed to be enough seats at breakfast, and if you were lucky enough to find two - you had to take it in turns to go for breakfast so table was never left unattended and 'taken' by somebody else! Gallery 47 & 47 Degrees were nice, and the Surf and Turf was well worth supplement - you felt as though you were on a totally different cruise, just lovely such a nice, peaceful and calm atmosphere! 'Dress to Impress Night' felt a bit flat - we saw some couples where the ladies had dressed up and yet their partners were in t-shirt, trackie bottoms and trainers?! Some people (including ourselves) did make the effort, but really we just thought it felt pointless overall. The day at sea was predictably a case of wandering round trying to find two sunbeds without towels 'reserving' them! Pool area / deck just felt really cramped, soooo many children on this cruise that you could be mistaken for thinking the pool was a kiddies one. Other couples we spoke to said they had never seen so many children on a cruise! Staff we found to be a mixed bunch - the Filipino staff an absolute delight, they always spoke and had a smile for you, the 'Eastern European' staff rarely cracked a smile and came across as it all being a bit of a chore. I get that Marella /TUI are trying to make cruising appeal to a wider market, but it just didn't feel quite right to us, almost one step away from a 'Butlins At Sea' Maybe for our first cruise we chose the wrong ship, the wrong time or the wrong itinerary and should have gone for something slightly more formal, but we won't be rushing to book another Marella cruise again!! Anybody who knows me, knows I love my holidays, but honestly I couldn't wait for the week to come to an end and get off! So sadly Discovery 2 was not for us, and in all honesty I would be very careful who I would recommend it to! Read Less
1 Helpful Vote
Sail Date: November 2017
My wife and I plus our two children (aged 32 and 21) enjoyed an excellent cruise on this old ship in the second week of November. We flew from Bristol to Paphos and then visited Alanya, Marmaris (both Turkey), Heraklion (Crete), Ashdod ... Read More
My wife and I plus our two children (aged 32 and 21) enjoyed an excellent cruise on this old ship in the second week of November. We flew from Bristol to Paphos and then visited Alanya, Marmaris (both Turkey), Heraklion (Crete), Ashdod Israel (two days). THE SHIP This was our fourth Thomson Cruise (previous Emerald, Celebration and Sprit) so we knew what to expect. See my previous review of Canaries Cruise on Spririt in Nov 16. This is important because the experience is somewhat different from what you get on the big, new ships. Spirit is an old ship (it was due to be sold this year but is now being kept on another year) and you can see that in the somewhat tired décor (e.g. missing tiles around pool), small technical issues and noisy engines. If this sort of thing is important for you, look elsewhere. The positives for us: • The ship is smaller and hence easier to get around • Although the tight budget for meals shows in the sort of cuts of meat used , the food is good overall. • If you want a bit of luxury book the Sirocco Restaurant for just £20 each per night (menu there includes steaks, lobster and beautifully served). • Wonderfully friendly and helpful crew – and plenty of them so food and drinks also served quickly. • Good musicians in the two excellent house bands. Stage shows were to backing tracks though with good singers. Comedian was good. • Great value all inclusive package – we paid £650 pp for the week including flights from our local airport, drinks and one outside and one inside cabin on a mid deck. • Despite most guests being all inclusive, no sign of over indulgence or raucous behavior. Perhaps the average age helped here – most in their 50s/60s/70s. THE ITINERARY Knowing the ship, the most important issue for us was the itinerary. Positives for us: • SE Med gave us great weather with 23C or more every day and no rain over the week. • The ports were interesting Alanya (beautiful small Turkish resort), Marmaris (smart marina and interesting town, wonderful approach to the sheltered bay). Heraklion (for Knossos and wonderful archeological museum( and of course Ashdod in Israel (Jerusalem and Bethlehem first day, Masada and Dead Sea second day). • Apart from Israel, it is easy to organize your own excursions in port. We booked taxis in Alanya and Crete and in Marmaris just walked into the town – see below. THE EXCURSIONS Alanya – a lovely surprise. A beautiful small resort, just room for our ship to dock, glorious views from the castle high above. We walked into the two (50m form the ship!), ignored the taxis clustered there (who wanted Euro50 to take us up and back to the castle) and found a taxi driver in the town who did the trip for Euro30. He was brilliant stopping a couple of times on the way up for photos and then paid our entry fee into the castle. IMPORTANT TIP. Euros are widely accepted in Turkey but govt museums and other sites like this castle only accept Lira. Fortunately our driver paid for us to go in and we then gave him the equivalent Euros. On getting back in town we then wandered along the prom and sat on the very nice beach for a while. Marmaris. We had sailed from here before but this was the first time we were able to look around. A very smart port with a new marina and shopping centre but the old town within easy walking. TIP – again you need Lira to get into the small castle. Otherwise all shops take Euros. Heraklion. Rather than pay £45 each for an excursion we found a taxi driver who would take us to Knossos, wait an hour for us (which is long enough) and then take us to the archeological museum for Euros50 for the four of us. From there you can walk back to the port easily enough. This worked very well. Ashdod. Israel was clearly the highlight of the trip. We decided to pack in as much as we could and so opted for full day excursions both days. First Jerusalem and Bethlehem. Coach took us to Jerusalem (though heavy traffic), visited Gethsemane, then Mount of Olives then dropped us by Jaffa Gate for a walking tour which took us to Church of Holy Sepulchre, then down Via Dolorossa to Wailing Wall. The Churches are relatively small and PACKED as were the narrow streets of the city but a wonderful experience visiting these unique venues. The to Bethlehem we here we had lunch (excellent lunch in very nice hotel) and then to Manger Square and the Church of the Holy Nativity. Again pretty chaotic and massive crowds packed into a small Church (some of which was undergoing internal restoration so shrouded in scaffolding). Note that Bethlehem is within the West Bank so you go through a check point from Jerusalem. No issues though as you are on a bus with guides. Second Day. Long trip (2 hours) to Masada via Jerusalem (not stopping). Masada is the ancient fortress made famous in the film of the same name. This is reached via a modern cable car – very impressive and with incredible views. Then to modern resort hotel for excellent lunch and then a chance to “float” (you can’t swim) in Dead Sea. Unforgettable experience and great to have a luxury resort facilities of the hotel for changing, showering etc. Our children thought this excursion with best day. Note. The excursions were EXPENSIVE. C £104 pp per trip – so the four of us spent over £800 over the two days. Both trips involved quite a bit of walking and over uneven ground. Some guests organized their own trip to Jerusalem – you can catch the train from Ashdod – they saved quite a bit of money. We wanted the convenience of the tour, local guides were excellent, tours included areas where it would be difficult to go alone, lunches were great - overall not bad value. SUMMARY It was a great value cruise, at a good time (late Autumn) flying from our local airport on a ship we know and like and a brilliant itinerary. Thomson is now Tui and the cruise line is called Marella but I am sure we will be using them again. Read Less
Sail Date: October 2017
We have travelled on Thompson, then Tui, now Marcella cruises many times.We have loved every one, even a bargain last minute on the Island escape. We booked on the Discovery 2 wondering if we would feel comfortable on a much bigger ship. ... Read More
We have travelled on Thompson, then Tui, now Marcella cruises many times.We have loved every one, even a bargain last minute on the Island escape. We booked on the Discovery 2 wondering if we would feel comfortable on a much bigger ship. Took us a few days but yes . we really did enjoy it. Having said that , the staff although good , are not a patch on the very friendly, very helpful and efficient staff on the Spirit. Hopefully with time they will get better , but if not may we suggest that when the Spirit goes out of service next year you offer contracts to the wonderful family of crew who will be made redundant then. The celebrations for the name changing were very enjoyable, and all in all we will return, once your smaller ships are no longer available. Thank you for a very enjoyable holiday. Read Less
9 Helpful Votes
Sail Date: October 2017
We chose this particular cruise to give our family a first cruise. We have been on many Thomson cruises on various ships but not on the Discovery. The ship does not seem to have the same atmosphere as the others. Dining can be a problem,it ... Read More
We chose this particular cruise to give our family a first cruise. We have been on many Thomson cruises on various ships but not on the Discovery. The ship does not seem to have the same atmosphere as the others. Dining can be a problem,it is virtually impossible to get a table for four at breakfast in the buffet unless you play musical chairs and pounce as people leave. On sea days it is manic and people just sit with a cup of tea or coffee for ages. The layout of the buffet is very hap hazard with people walking around trying to find things.Once you get your breakfast the food is quite good. On other ships there are officers around but there seemed to be a lack of them on this ship as tabes were not cleared very quickly. Evening dining was not good either as if you wanted a table for four you were given a bleeper and told it would be 20-30 minutes wait. They don't seem to have the same system where you can sit with others at a table for six or eight.The food in the main restaurant 47 was very good as was the Italian restaurant Gallery 47.We ate in the Al a carte restaurants The Surf and Turf and Kora La and both were exceptional. Overall food and drink was very good. The entertainment was good in the theatre and in the live lounge if you could get a seat, but there was little else, We have booked the Discovery for September 2018 to the Baltic and Russia but now we are not sure. The couple travelling with us on their first cruise enjoyed it Read Less
3 Helpful Votes
Sail Date: October 2017
Holiday Review of Thompson (TUI) Marella Discovery 2 Canary islands for one week from 20th October 2017 taken to celebrate our 32nd wedding anniversary We do not normally write reviews and would not have done so now had our ... Read More
Holiday Review of Thompson (TUI) Marella Discovery 2 Canary islands for one week from 20th October 2017 taken to celebrate our 32nd wedding anniversary We do not normally write reviews and would not have done so now had our complaint been dealt with reasonably by TUI the final straw came yesterday when their Senior customer services advisor directors team ANGELA told us that the complaint was closed and the £60 compensation was all we were going to get, to summarise as the issues were not TUI,s problems. See what you think was £60 compensation ok for the following holiday experience? By the way we cancelled the next cruise today and will NEVER cruise with TUI ships again. We arrived on the boat at approx 2 PM and the room was not ready, when the check out time is 8AM. We got back to the room and found it made up wirth two single beds when we had requested on booking the holiday a double bed, we went to reception and they said it would be dealt with by the cabin crew later. We returned to the room after an evening meal and the bed was still two singles we went again to reception to try to resolve the situation, the beds were finally made in to a double at approx 10 PM, when we had been travelling all day were exhausted and wanted nothing more than to sleep. On the following night we were woken in the early hours of the morning by a loud intermittent banging under our starboard side level two out side cabin, the noise continued and at 2.45 AM we complained over the phone to reception, one of the receptionists came down and spoke to us and agreed that the level of the noise was unacceptable and that she would try to find out what was causing it and what could be done about it. We were given various excuses ranging from work going on to something loose in the hold and finally bad weather, at 3.30AM we had had enough and contacted reception again, this time were met in our room and escorted to an interior cabin, with two single beds which we were happy to have, just to get some sleep given that we were now totally exhausted. The issue was not resolved to our satisfaction given that we were told we could continue to use the interior cabin to sleep! When we had paid for a window to wake in the morning being able to see day light and enjoy the view. At 6PM the following day the noise started again this time we went directly to reception and were met by a member of the reception team who was to say the least condescending. We eventually got moved up a deck to the third level port side which was again an outside cabin with a window. The receptionist said “the noise was due to the weather and do not complain to me if you are again disturbed by splashes in your new cabin” we could not believe her attitude! We were made to feel that we should not complain about not being able to sleep while on holiday. Having cruised on both Princess and Royal Caribbean cruises whose level of service was exceptional we thought that the level of service on the Discovery II would be the same as the TUI Spirit ship which we have also been on, this was defiantly not the case. We had booked two trips one being a bike ride with Kyle who was a lovely chap in-fact the ride was basically him and the two of us, he gave us a good day out, the second trip the Navarda walk was however cancelled and the notification of this was via a note under the door this may have been acceptable if nothing else had been a problem but in the circumstances we expected to be given the bad news personally, again very poor customer service. The cancelling notification said we would receive a refund, however we have not at the time of writing received anything. The food on board was disappointing with little variety for example the salads had grated carrot and iceberg lettuce etc however no olives or radishes or cellery or beetroot, at breakfast no black pudding, all of which was available on the TUI Spirit cruise which we went on in April 2017. I had asked for olives and was told they were only available at the bar with a gin and tonic? On complaining by filling in a customer survey, the food improved and a variety of different salad items appeared including olives and fennel. This improvement seems to have been initiated by other people also complaining which resulted in a lot of management people being personally present in the buffet restaurant over the last two days. The shows we found for the week we were on the ship were good however we spoke to a passenger who had been on the ship for two weeks and were told the shows were the same for the second week. Foolishly before we went on the Discovery II we booked to go again on the same ship to the Baltics in August 2018. We know that there is a name change due for the ship we now know feel that we know why. Read Less
5 Helpful Votes
Sail Date: October 2017
I have to say this was my first ever cruise with my hubby and he had booked it for my 40th birthday surprise. He thought it would be something different from our usual beach holidays. I was a little worried at first as I thought cruises ... Read More
I have to say this was my first ever cruise with my hubby and he had booked it for my 40th birthday surprise. He thought it would be something different from our usual beach holidays. I was a little worried at first as I thought cruises were just for older people but I was very much mistaken. It was one of the best holidays I have had and we go on many holidays. The age range was from babies to very old. Everything about the cruise was amazing, every staff member says hello and cannot do enough for you. The food and DRINK were brilliant, we were AI and the variety was unbelievable. Entertainment was brilliant, there were broadway shows, karaoke, sports, everything you can actually imagine and late night discos every night. The different ports we docked at everyday were fantastic. This ship has everything you could want in a cruise, it is as laid back as you like or as fancy as you like. I have to again mention the staff and service on board its 1st class. The cabins are very modern and spotless clean, they are checked a few times a day by your specified room steward who also comes in at night when your out on board and turns down the bed and puts a chocolate on the pillows, such a nice touch. I will definitely 100% be going on another cruise soon with Marella (Thomson). My husband chose Thomson cruises as we always book our holidays with Thomson/first choice. Very good choice in my opinion as there is nothing at all to fault - well done thomsons!!! Read Less
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