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28 Marella Cruises Europe Cruise Reviews

My wife and I have had a very memorable cruise on Explorer2. Balcony cabin deck 9 just perfect and reasonable size with a very efficient steward. Food was of a good standard both in the MDR and Vista, we ate mainly in Vista. Breakfast and ... Read More
My wife and I have had a very memorable cruise on Explorer2. Balcony cabin deck 9 just perfect and reasonable size with a very efficient steward. Food was of a good standard both in the MDR and Vista, we ate mainly in Vista. Breakfast and Lunch was taken in Market Place, again everything you could possibly want. The many bars we used had friendly and more than attentive staff. The entertainment in Broadway Show Lounge was good, without being perfect, most of the shows very much the same, apart from a couple of very good nights. The ports of call, the reason we chose this cruise, were very good and met our expectations. Days at sea a little chaotic, the usual fight for sunbeds, but we got by ok. The only downside was embarkation, a total nightmare - we will not be using Naples Airport every again. Not sure if TUI read these reviews but the dress code needs a thorough shakeup, Shorts and trainers in MDR and Vista, sorry but not acceptable, if they wish to dress this way then the Market Place is the place for them. All in all a very enjoyable two weeks on the Explorer2 Read Less
Sail Date June 2019
First of all we stayed on the discovery between 26th September to the 4th October. The biggest compliment was the kids club where they looked after our twins and did a fantastic job so a mention to DANIELLE, AMY AND CARA you are a ... Read More
First of all we stayed on the discovery between 26th September to the 4th October. The biggest compliment was the kids club where they looked after our twins and did a fantastic job so a mention to DANIELLE, AMY AND CARA you are a credit to the brand and a big thank you. The food could of been better as very mediocre and hopefully will improve in due course. The assesbility factors were very bad and getting off on the 4th floor on a wet and gale force wind day was a huge health and safety risk and after several complaints lowered it to the 2nd floor. Communication could massively be improved as there was lots of things that were not adhered to and needs to be improved ASAP Service from cleaners on the junior suites were very friendly and did a good standard of work and were all go. Read Less
Sail Date September 2018
Just returned from a great cruise on Marella Discovery. We have previously cruised on NCL, MSC, P&O and other Thomson ships and have to say that this is the best value for money cruise and the best Thomson, now Marella, ship we have ... Read More
Just returned from a great cruise on Marella Discovery. We have previously cruised on NCL, MSC, P&O and other Thomson ships and have to say that this is the best value for money cruise and the best Thomson, now Marella, ship we have been on. The cruise was All Inclusive, no cheap brands...Gordons, Smirnoff etc so a great package plus teas and coffees and which included gratuities. You could upgrade for an extra £58 per person for the whole cruise which gave you extra premium brands and specialist coffees. The ship is lovely, spotlessly clean and carries the most amazing, friendly and genuine staff. The food in Islands Buffet was very good, great choice, always hot (plates were sometimes too hot to handle!). Different carvery every day... its not so often that you see suckling pig on offer at lunch!! Self service beer and wine at lunch is a great idea and if you wanted any shorts the bar is just outside and you can bring in what ever you want. The food in the main dining room in the evening blew hot and cold, some nights its was good...others not so good and choice was at times limited. The service however was outstanding. As a rule we don't usually go to the shows at night...but this time we did....in fact we went to 5 of the shows...so that in itself tells a story. There's no need to go to the bar as waiters come round taking your drinks order. The entertainment staff were absolutely superb.. the best entertainment we have seen. They worked so hard and always had a smile on their faces and always had time for a chat..well done to you all!!! All in all, we had a brilliant cruise on a great ship with exceptional staff and service for very good value for money...and yes...we will definitely be taking another Marella cruise. Read Less
Sail Date September 2018
We have never done a sea cruise before. River cruises are our favourite but felt that we would take the plunge and find a suitable 'starter' cruise. Marella Discovery had a good itinerary which just about the right length. So ... Read More
We have never done a sea cruise before. River cruises are our favourite but felt that we would take the plunge and find a suitable 'starter' cruise. Marella Discovery had a good itinerary which just about the right length. So we went ahead and booked The European Experience cruise, albeit a little apprehensive about one or two of the reviews we have read. Embarkation at Southampton was very fast. We arived at the dock at 11.30 and were on board at 12:00 in spite of having a 10 minute walk from the car park to the ship. To be honest we were a bit overwhelmed once on board because the river cruise ships have about 120 passengers and Discovery had 1800+ so it was a bit of a shock to the system!!!! Once we settled down and found our cabin and after the luggage arrived, we went to explore the ship. She is spotlessly clean, they are always polishing or hoovering something. The weather for sail away was perfect hot, sunny and calm waters.We spoke to many people who had been on the ship before and even more who loved to sail with Tui. We had our first meal in Gallery 47 which is the upper level of 47 and is Italian. The service was very good, the table was well laid out with a spotless white cloth and it was so good that, even in a full restaurant, there was no problem in hearing what people were saying (we were on a table of 6). Food was good We then went to see the show and I was amazed at how good it was. The cast, sets, technical side were all superb and the seats were so comfortable and everyone had a clear view. The next day was a day at sea and we found that a bit boring but only because we had not got the hang of the ship yet. Once we had been on board for about three days we had worked out what was where and what we wanted to do etc. There was so much choice. All the ports we called at were great and the excursions were very good. The weather was also kind to us. Sailing into Amsteram was fantastic. We enjoyed an early morning round of putting on Deck 10 takng in the views between holes! We had one meal in the Surf and Turf and that was fantastic, a real dining experience and if we sail on Discovery agian we would certainly do that. Ate in the 47 r4estaurant for rest of voyage and all the meals were very good and just the right portions. Shows were all of a very high standard indeed and the performance of songs and dance from Chicago was West End Standard. Ship was stable in choppy Seas and it was comforting to see how quickly the crew dealt with medical emergencies one of which resulted in an air ambulance landing and taking a passenger to hospital, the other necessitated the ship turning back into port to allow a passenger to be taken off. All staff and crew friendly and helpful. No annoying announcements except for essential ones. Cabin comfortable. The duvet cover could have done with replacement but sheets and bed linen clean and new. Shower very good for its size and plenty of hot water. Only sticking point was that in the evenings it was quite hard to find a seat in the Atrium. This was undoubtedly due to the fact that it was dark and a bit chilly on most nights. had this been a summer cruise a lot of people would have been on deck. Would we travel Marella again? Yes I think we would. To sum up this is a value for money cruise and if your trip is destination led this is the perfect way to do it without being saddled with huge bills for drinks and gratuities at the end. The crew do everything they can to make you comfortable and happy and the service in the restaurants and the food does not make you feel like you are on a 'budget' experence. At ports there are lots of staff to guide you to the trips or show you how to get out the the port, so no worries whatsover. Well done Marella, you offer a good pacakge. Read Less
Sail Date September 2018
Slow service lots of drinks not available. Held captive on departure because they had a mix up with our credit card. Offensive and aggressive staff on departure and it was their mix up no fault of ours. Cruises many times with royal ... Read More
Slow service lots of drinks not available. Held captive on departure because they had a mix up with our credit card. Offensive and aggressive staff on departure and it was their mix up no fault of ours. Cruises many times with royal Caribbean the discovery 2 and tui or whatever they call themselves now are a very poor comparison. Will not be cruising with them again. Oh and two of us had dodgy stomached for two days. On a brighter note the food at surf and turf was excellent. Islands self service was a little aged as was the rest of the ship but again this is in comparison to the vastly superior royal Caribbean cruise liners. Staff generally were friendly just the major issue on exit when we nearly missed the transfer, not an ideal way to end the holiday. In summary dated , didn’t feel to clean and don’t expect them to have all the drinks you have already paid for on all inclusive. Only decent food is extra charge some of the meat in islands was unrecognisable, we just called it generic meat. Read Less
Sail Date August 2018
We were having 50th anniversary,and wanted see places we had not visited before,we booked discovery2, Marella cruise lines,and we were so happy we did,engender though I read some awful reviews beforehand,from the moment we stepped on plane ... Read More
We were having 50th anniversary,and wanted see places we had not visited before,we booked discovery2, Marella cruise lines,and we were so happy we did,engender though I read some awful reviews beforehand,from the moment we stepped on plane to go until we came back was amazing,embarkation onto the ship was so quick and easy we even had our photographs done in super quick time.we had an inside plus cabin with a fabulous steward Vladimir the place was spotless and plenty off room for two of us,not cramped at all,even though I had read different,bathroom was also compact but not cramped.vladimer or steward was pleasant efficient informative and helpful,while friendly respected our privacy,thank you so much Vladimir,we dined in all the restaurants and buffets,food was lovely piping hot always and plenty off it we dined in resturant 47.in both for breakfast and dinner sometimes,this is gorgeous and staff really wonderful to everyone we went to both restaurants of 47. We dined in Buffett resturant again same wonderful food and staff and views are amazing of sunsets at night.we had dinner in speciality resturant Surf and turf,you have to pay for this and was well worth the money,and attention you get there,they do a tomahawk steak 32 ounces,wow you should see how it looks gigantic,lol.we didn't have it of course or I'd still be eating,the price is £28.50.for each person but I'd recommend it ,and it was our 50th anniversary,so we didn't mind paying this special night,the entertainment was great from singers,saxophone players,groups and the shows were great especially one show from the musicals,Stupendous,on this ship there is something for everyone so no need to say,there was nothing to do and the lounges show theatre main body of ship is beautiful,and so are all the staff who man this ship,everyone we had contact with was friendly courteous and pleasant they are a credit to discovery 2,and last but not least the ports,we visited were amazing and such scenery stunningly beautiful,each outdoing the other Venice,Dubrovnik kotor beautiful,and all walking distance just couple launches in the whole two weeks so once again I say thank you so much Marella cruises,discovery 2 and Vladimir or steward,we will definitely be back soon,OH sorry also Rosie the photographer,who was always taking photos we have plenty photographs for memories Read Less
Sail Date August 2018
Always chose Tui, and been happy, now it seems it's all about the added extras and no customer service . Excursions range from good to very poor and a waste of money. Not enough seating outside x cheap alcohol so need to upgrade ... Read More
Always chose Tui, and been happy, now it seems it's all about the added extras and no customer service . Excursions range from good to very poor and a waste of money. Not enough seating outside x cheap alcohol so need to upgrade package , electrical problems, toilet issues. Overall managerial staff are poor, trained to say one thing - don't let it ruin your holiday ! But don't sort the issues. Celebration is getting tired. Don't like to moan but expect more from tui, waiters and cabin staff all lovely as usual . Coffee port was lovely and our haven on board. Mistrals restuarant was lovely but an added extra. Excursion team did not give you an accurate review on ports and led you to believe that you needed to do one of their trips when actually they are nice and trips can be done from the port alot cheaper and better or that the port is very nice Read Less
Sail Date June 2018
Just been on Marella Dream on12/6 for a week.Ship can be best described as tired shabby.Have been on over 30 cruises and this was by far the worst.Food in main and buffet dining places very poor, unimaginative and bland and cannot believe ... Read More
Just been on Marella Dream on12/6 for a week.Ship can be best described as tired shabby.Have been on over 30 cruises and this was by far the worst.Food in main and buffet dining places very poor, unimaginative and bland and cannot believe had to pay extra for a sirloin steak.!!It was like dining in a canteen with some food totally inedible.,service poor and waiters not strained in dining etiquette. Also had to pay for a safe in room,another first.!! We had to miss the first port due to bad weather and the second port was changed from Sorrento to Naples.The captain said that shuttle buses would be available at a" nominal" fee but then we found your that this would be provided at 34 pounds per person, to take us to a place we were supposed to to be going anyway.This caused most annoying to passengers as was the captain's use of the word nominal! Gross exploration by the cruise line.Matters then. got worse with the ship having mechanical problems resulting in all shore excursions to Barcelona being cancelled because La Palma and hour and half journey to Barcelona Of course the better cruise liners would actually dock in Barcelona but suspect this is down to cheaper port fees,.So we ended up not going to the two places we principally chose the cruise for. Marcella cruises are relatively cheap but you get what you pay for!!If a shabby old ship,poor food etc are for you then this is the ship for you,but it simply bears no comparison to the likes of Cunard,Princess,Celebrity and PandO.Rather like going on a ferry rather than a cruise liner!!! Never again!!! Read Less
Sail Date June 2018
We wanted to try one of the newer larger ships And we were not disappointed The staff were outstanding The captain (Jason ) and cruise director (Paul Evans) looked after us really well The choice of restaurants was brilliant ... Read More
We wanted to try one of the newer larger ships And we were not disappointed The staff were outstanding The captain (Jason ) and cruise director (Paul Evans) looked after us really well The choice of restaurants was brilliant special mention to marlon Italian and topson who was brilliant attentive barman in bar 11 Show team one of the best I have seen Leah especially wow well done! We had a balcony and it’s worth every penny to hear the sea at night Adriatic itenary the ports especially kotor was unbelievable! Venice and Dubrovnik also were fabulous it’s a great itenary some minor tech issues meant we missed split but we had an extra day at sea and enjoyed the sunshine and cocktails and this means we will have to try and do this all over again! Spoilt for choice on the ship on daily food snack shack was fab too! Thankyou everyone we had fabulous time Read Less
Sail Date May 2018
I choose this cruise because I had been on two Thomson ships before it became Tui. The expieriance before was amazing. This time it was awful!!! Firstly, there was no sail away party which before was fabulous and we looked so forward to it ... Read More
I choose this cruise because I had been on two Thomson ships before it became Tui. The expieriance before was amazing. This time it was awful!!! Firstly, there was no sail away party which before was fabulous and we looked so forward to it again. After our first night in our inside cabin, which we had had inside before, this time two mattresses put together and they separated during the night making it impossible to get comfortable. So we went to reception to ask if they could help our situation. We were told there would be a super king mattress put in place, I was in the cabin when the maid came to inform me they don’t have such thing on the ship. So she proceeded to strip the bed to see how she could help. To my disgust when she removed the sheet the mattress protector was filthy with stains from top to bottom. I was horrified to think this is what we had lay on. The protectors from the bed were replaced with relatively clean ones put across the beds to stop them parting in the middle. Still not happy we returned to reception next day informing them that no such mattress was available according to the maid. Then once more they said they would deal with it. Next we were approached with the head housekeeper to apologise for our inconvenience but said there is no such mattress on board! Staff on board were very much under pressure and with only a very few happy helpful faces. My husband has the constitution of an Ox, and yet after dining in Gallery 47 was extremely sick just after eating his meal. The choice of menus were very limited also. The buffet eating was nothing like our expieriance on the two previous ships. Then the entertainment, was poor same things every day/night. The standard was very poor. The promise of movies by midnight never once was on. Our holiday on this ship has put us off ever cruising again, it was a long two weeks trying to put our time in while on board. The outside pool was closed for days. Read Less
Sail Date May 2018
Facilities were poor. Smoking areas were a joke and people were treated like "the great unwashed". Eventually after a Petition was set up the Captain provided a covered smoking area (weather was not very good). They ... Read More
Facilities were poor. Smoking areas were a joke and people were treated like "the great unwashed". Eventually after a Petition was set up the Captain provided a covered smoking area (weather was not very good). They announced it in the daily paper as an additional area, then proceeded to close the smoking area on the sunny deck Day time entertainment was very poor considering the weather, evening entertainment was not average but could have been so much better if nearly all the entertainment staff were not all their first cruise. They just did not seem to gel at all, they should have mixed it up a bit more. Poor standard of food, never ever warm never mind hot! Daily information about the ports was nearly non-existent, to the stage that a half-hour bus ride to a destination that was closed (bank holiday) was a total waste of time. A bit of a wash-out is the best way to describe it. Read Less
Sail Date May 2018
We have sailed with Thomson 4 times previously (Destiny, Majesty and twice on the Dream) always enjoyed the ambiance of the ships and this time was no different. All the staff we encountered were great. Our cabin was a deluxe outside ... Read More
We have sailed with Thomson 4 times previously (Destiny, Majesty and twice on the Dream) always enjoyed the ambiance of the ships and this time was no different. All the staff we encountered were great. Our cabin was a deluxe outside on deck 7 (131) really good size, plenty of storage. We found the bed too hard (personal preference) but pillows ok. As always immaculately kept by our cabin steward. The bath towels were too small, I use this size at home to wrap around my hair after washing! Definitely not what I would class a bath towel, but always clean. The soap/body wash was awful stuff, take your own for sure!! The entertainment team in the show lounge were excellent, but as this week is their last on this ship you probably won't get to see them. We spent every evening in Liberties after the show and the resident band there were great! New Generation I think. Ports of call were all really good, only downside was the Thomson shuttle to Valencia. E7 each and a wait of 45 minutes. 5 mins walk around the corner will get you a local bus for E1.50! Our only disappointment was the food in the Meridian. Couldn't complain exactly, it was just uninspiring, and exceptionally small portions, but as always could not fault the wait staff. Enjoyed our trip but would probably not sail the Celebration again! Read Less
Sail Date October 2017
Dreadful cruise. The ship is "tired" despite a refurbishment. Cabins very dated - our Superior Balcony Room had an updated Bathroom, but rest of the cabin was quite tatty. Cleaning not that sparkling either, balcony table ... Read More
Dreadful cruise. The ship is "tired" despite a refurbishment. Cabins very dated - our Superior Balcony Room had an updated Bathroom, but rest of the cabin was quite tatty. Cleaning not that sparkling either, balcony table stained when we arrived and still stained when we left. Quality of food was disappointing, especially in the Gallery 47 & 47 Restaurants. Buffet lunch OK in "Islands", though breakfasts shocking ...... check out those sausages, you've been warned! Entertainment not up to much; main Cabaret shows poor and on a par with the rest of the acts. The All Inclusive seems appealing at first glance, but be careful; cheap alternatives to listed branded drinks served unless you are insistent on branded drinks. Also, bars have different beers & wines, so there is a lack of consistency. There is a dearth of waiting staff, so you wait for drinks or end up queuing yourself, with the bars full in the evenings meaning long waits. Staff mixed; some waiting staff great; Reception staff patronising and condescending. No Ironing or washing facilities onboard? Don't want to appear to be a "Cruise Snob" but this ship is poor quality; been on other Thomson cruises (Dream & Spirit) which are far superior to this. Tui trying to get into the cruise market with their All Inclusive Hotel approach and it simply doesn't work. Read Less
Sail Date August 2017
We have cruised before but this was on another level. We had an inside cabin on deck 2 plenty room and storage space compared to other cruises we have taken. Booking in went very smoothly and soon we were exploring the ship. Where do you ... Read More
We have cruised before but this was on another level. We had an inside cabin on deck 2 plenty room and storage space compared to other cruises we have taken. Booking in went very smoothly and soon we were exploring the ship. Where do you start when you have 11 decks to check out. We went to the islands buffet once could not get a seat so never went back. So I cannot say what the food was like other than to say it was always packed when we went passed. We ate in the 47 deg waiter served restaurant and just by luck we were given table 125. Our waiter was Albert who looked after us for all our evening meals, he and his mate Avish were brilliant. The food was all ok plenty of choice, we enjoyed Breakfast lunch and dinner in the 47 deg. If you like plenty of noise during the day get up early and get a subbed on the pool deck, they all went very quickly every day. If you don't like noise the ship has plenty of space for everyone, we went to the pointy end every day.Ther is always some entertainment going on somewhere. We went to the Venue for a drink before the big show in the Showroom and Steve the barman looked after us all week. The shows were all very good but over the years we have seen better. The Atrium bar is a good place for a coffee or cocktail during the day. We really enjoyed our week onboard and look forward to another trip sometime in the future. Read Less
Sail Date July 2017
Food excellent, cleanliness , size of cabin 7558 excellent , staff excellent temperature of the ship air con excellent, the only thing that lets it down is the lack of entertainment day time and evening shows were poor and boring. All ... Read More
Food excellent, cleanliness , size of cabin 7558 excellent , staff excellent temperature of the ship air con excellent, the only thing that lets it down is the lack of entertainment day time and evening shows were poor and boring. All inclusive was excellent. Although I have stated excellent it would not draw me to return.on this ship. Sorry Thomsons need to up beat shows like your other Thomson ships .cruise director was good didn't see him much around the ship . captain never remarked in a morning about newsy matters like other Thomson ships not very personal. no information in news letters about the senior staff like on other ships. You will have to do better. No staff games around the pool very disappointed. Long day at sea what's trivia bingo music tapes Don't think so. I would like to see the show team when leaving every port saying on sail away. Read Less
Sail Date August 2016
Before i start this review i must say this was our fourth cruise with thomsons, second on the dream and i am by no means a serial moaner. I would like to start by saying how much i think cruising has changed over the last few years. The ... Read More
Before i start this review i must say this was our fourth cruise with thomsons, second on the dream and i am by no means a serial moaner. I would like to start by saying how much i think cruising has changed over the last few years. The orion restaurant, the food is still very nice, but you do tend to wait a bit longer for it. Thomsons have definitely cut down on the amount of waiters, they are overworked and now have too many tables to serve compared to years gone by. Wine waiters, most of them work very hard but also have a lot more people to try and keep glasses filled. If by any chance you get sasa as your wine waiter you will go thirsty, our food waiter started filling our glasses in the end. Supplements, supplements, supplements. Thomsons you should be ashamed of yourselves, the amount of drinks taken off the all inclusive is scandalous. My wife is a vodka red bull drinker, two years ago it was a £1.10 supplement, this year it was £2.15, and if you are not on the all inc it was £3.95 a can, come on have a look at yourself. People are paying £3500 for a two week cruise and you are still trying to fleece them. £2.00 supplement for a can of carling, are you having a laugh.£2.00 supp for guinness,half the cocktails have also got supplements. Not so 2 years ago. If you dont touch lucky and get a good waiter, waiting for drinks can now also be a bit lengthy, through no fault of the waiters, just not as many as there used to be. We did touch lucky second week and found a quality waiter and genuinely nice lad called rain. We didnt even need to ask in the end it was already there. Entertainment staff were good, casino staff good fun, photos are also expensive £75 for 8 photos, more fleecing. My wife and i went on one trip to the krka waterfalls, fantastic but pricey. You have got to do venice on your own but take your bank card and dont eat or drink in st marks square. Montenegro is really nice as well. It might not sound it, but gary, diane, ann and ste had a good time and i might have to look to a different cruise line next time. Come on tommy thomson get your good reputation back and stop trying to grab grab grab. treat your customers a bit better after spending so much. You still have the problem of people keeping sun loungers, I got up the first morning at 7 45 and went up to sirens deck 12. All of the sunbeds had towels on them but there was only about 6 people up there. Get it sorted Read Less
Sail Date August 2016
I read some bad reviews before i went, why do people complain, it was brilliant, from the service, cleanliness, food, entertainment, loved every single minute & would highly recommend it, the pools & jacuzzi on decks was clean ... Read More
I read some bad reviews before i went, why do people complain, it was brilliant, from the service, cleanliness, food, entertainment, loved every single minute & would highly recommend it, the pools & jacuzzi on decks was clean & great to cool off in, the places i visited while on the cruise were fantastic, venice was my favourite. will certainly be taking another cruise on board the Thompson cruise, enjoy every single minute of your cruise, i soaked it all up & have some fantastic photo's, the only fault i have is i drank & ate too much, haha, the food is too good & the choices are unbelievable, something for everyone, sitting on deck eating breakfast is beautiful & so relaxing, they supply everything, lovely fresh towels in the cabin, even towels for the sunbeds, (swimming), the staff are so friendly & nothing is too much trouble. enjoy your cruise. Read Less
Sail Date August 2016
Prior to embarking on our cruise, we read the reviews on this site and were left feeling very apprehensive, as most seemed rather negative. I am pleased to report that we had a super holiday and think we were right to cling to the 4 and 5 ... Read More
Prior to embarking on our cruise, we read the reviews on this site and were left feeling very apprehensive, as most seemed rather negative. I am pleased to report that we had a super holiday and think we were right to cling to the 4 and 5 'dot' review comments. When you think about it, the ship holds 1800 passengers and it's human nature to take time to air one's opinion when one has a gripe! I think therefore that a lot of happy customers just haven't reviewed which would balance out the ratings. Good points - the ship's public areas are in excellent condition and the atrium is a super feature. There are plenty of public areas and the entertainment is good. The cabins are adequate. The public toilets were kept clean. The service we experienced throughout the ship was amazing. Staff were friendly (but not over-familiar), swift and efficient. The food was of a much better standard than we experienced on The Dream four years ago. The pointless soup and salad courses have been abandoned and now, the restaurant serves a quality three course dinner with plenty of choice. The drinks package made life more relaxing, as we didn't have to consider how much we were spending on board and the use of an asterisk to clearly signal where additional payments would be required made choosing drinks within the AI package simple. In the restaurant, those with a drinks package would have their wine glasses continuously refilled but those without had to sign for each glass or bottle (I mention this only because I noticed an earlier review said everyone had free wine with dinner which is not accurate). We had reserved tables in the Surf & Turf and Kora La but the beef on offer in the main restaurant was so good, we cancelled out reservation in the Surf and Turf. Kora La was amazing! Not so good points - the bathrooms in the cabins are dated but they are serviceable and the shower was powerful (hate those drippy things where you have to run around to get wet!) so overall this is a minor point and not something that ruined our holiday. Some areas of the ship are busy at certain times - this should not come as a surprise! Children were often left unsupervised. Some cabin locations make those cabins noisier than others. People do leave their towels on sunbeds which is so annoying. We only ever use a sunbed for an hour or two so when they are left vacant but towelled for this amount of time it can be frustrating. We did however, always manage to find a couple of sunbeds somewhere when we wanted them. Overall, we thought the cruise was fab and will be booking another. Next year, they are all AI so there will be no need to consider a drinks package. The cleanliness and comfort of the cabin and bed was excellent but, as always with cabin life, storage is tight. We were in cabin 6556 and would recommend you take time and pay the extra to select your choice of cabin, as some are located above or below public areas that can be noisy. Ours, for example, was near the atrium so the sound of the nightly atrium performances carried into the cabin - not good for any of you who like an early night. It wasn't an issue for us most nights. We only had to have a pager for dinner twice and always received a table for two within a reasonable time. However, we are flexible and used our noodles to avoid rush times most of the time - we knew people would mainly want to dine between 7 - 8 so we mostly dined between 6.30 - 7. This also meant we were in time for the early shows and we always found seats and service when entering the theatre only 10 minutes before show start times. I don't understand the review where someone said they had to get to the theatre 2 hours before the show time and could never get served. Maybe this is what happened at the late shows? The breakfast buffet can get busy. If it happened to be busy when we went, we went elsewhere and came back later. After all, let's face it, on a cruise ship it's not as if you're actually eating because you're hungry! Waiting 15 mins for breakfast is not a chore. The most annoying thing is not so much down to Thomson as to parents. Some parents seem to be under the impression that once on board, it is acceptable to allow their children to roam the ship unaccompanied; that it is ok for them to play in the lifts, pressing all of the buttons; or to run around the pubic areas; or to be in the adult only area. Ships are dangerous places and I am appalled that parents allow this. Thomson put the odd reminder in the daily newsletter but actually, I do think they should have done more. E.g. A public announcement reminding parents that it is their responsibility to supervise their children at all times, unless they want to use the services of the Kids' club. I think they should also have advised parents that any children found wandering the ship unaccompanied would be escorted to the Kids Club for their own safety and that parents would be invoiced accordingly - that would have stopped a lot of it! If work permitted, I would take my holiday leave outside of school holidays to avoid this issue. Just remember - it's a cruise - chill out, relax and enjoy! Read Less
Sail Date August 2016
Would highly recommend this cruise to everybody.From the moment we landed in Corfu we were very well looked after,Got to the ship within 30 mins of landing.Shown to our cabin ( inside cabin on deck 6) all lovely and clean with information ... Read More
Would highly recommend this cruise to everybody.From the moment we landed in Corfu we were very well looked after,Got to the ship within 30 mins of landing.Shown to our cabin ( inside cabin on deck 6) all lovely and clean with information about the ship ready and waiting.Tea/coffee things in the room,fridge,TV and hairdryer and air con on all time which is brilliant. The food onboard is excellent with all different types of restaurants to choose from ,we loved the Orion with waiter service, We used the Sirens for breakfast .The entertainment each day/night was brilliant and varied so something for everybody. Its was also very well organised at each port stop with loads of information at hand to help you with your visit ashore.We did all our own trips except for the Venice trip which we booked with the rep ( £100 ) for the half day which included a trip on the Gondola ,which has to be done ! The staff from Captain to cleaner were all very pleasant and polite and always said hello ,the waiter and bar service was brilliant and always remembered your order and brought it to you within 5 mins , There is a few shops onboard selling everyday items ,also speciality shops,Pandora, ,jewelry and clothes shop. The Captains night is fabulous and lovely to get dressed up in your glam clothes , Read Less
Sail Date August 2016
First time cruisers for anniversary. Ship a bit dated but service superb. Food very good and destinations varied and interesting. Entertainment first class. Balcony cabin a must as some appear to be a bit claustrophobic. Do NOT pay the all ... Read More
First time cruisers for anniversary. Ship a bit dated but service superb. Food very good and destinations varied and interesting. Entertainment first class. Balcony cabin a must as some appear to be a bit claustrophobic. Do NOT pay the all inclusive as you need to be a very heavy drinker to get the value for the VERY expensive package. Many drinks carry a surcharge above the AI cost. The excursions are costly and taxis offers are often a better bet. The captains night was very poor, with the same menu type as any other night and an hours queue to get in. Photos are taken all the time and cost a lot, but are optional, but not really good value. Bottles of water in cabin are not even in the AI package. Overall a good holiday but you can rack up an expensive bill if you don't be careful. Out cabin steward was brilliant and was always on hand to provide a good service. Read Less
Sail Date August 2016
Been on several Thomson cruises and have enjoyed every one of them. Chose Thomson Celebration this time for the itinerary and particularly wanted to visit Malta. Flight from Bristol to Dubrovnik was excellent as was the transfer to the ... Read More
Been on several Thomson cruises and have enjoyed every one of them. Chose Thomson Celebration this time for the itinerary and particularly wanted to visit Malta. Flight from Bristol to Dubrovnik was excellent as was the transfer to the ship. Cabin on deck 3 (number 560) was spotless and spacious with shower room having had a refurb. Single beds in L shape. Plenty of wardrobe space. Packed swimwear and cover up in hand luggage as I know there can be a delay in cases arriving at cabin and didn't want to waste sunbathing/outdoor time still dressed in travel clothes. Not sure what time cases arrived but they were there when we went up to our cabin late afternoon in readiness for the drill. Our cabin was at the very back of the ship on deck 3 right opposite the Medical Centre. The position was very noisy from about 4.30.am! Not sure exactly what the noise was though but sounded like trolleys being dragged! No chance of a lie in! Next time would definitely pay not to have this cabin and would probably chose to go to middle of ship. This however did not spoil us enjoying the ship. Staff were excellent. Our cabin was kept spotless. We ate in the Meridian for breakfast (had table for 2 - not fussy on making small talk with strangers over breakfast!) and also for our evening meals where we did not mind sharing with others. Food excellent. Met some lovely, interesting people over the week. Booked Mistrals Restaurant for my birthday.......absolutely superb and well worth the money! Itinerary: Valletta - lovely Messina - clock tower in square nice - other than that nothing to do and dirty - probably best to do excursion Crotone - nothing there - went on beach for the day Kotor - fabulous Igoumenista - nothing there - why Thomson even put this on itinerary I do not know - best book excursion or stay on ship Entertainment: Great - Loved crew show and entertainment team Bars: Horizons - FAVOURITE - excellent service Hemmingways/casino - very busy so service quite slow Broadway Show Lounge - slow service as very busy Pool bar - service good - sunbeds are reserved early though with towels Ship: Shuddery with plenty of vibration! Really noisy at times! Not plush but spotless. Engine failure leaving Malta! Apparently hit sand bank the previous week in Albania! Public ladies toilet often blocked. All that said, we loved the food/drinks on the ship. Staff are great. Will definitely look into the ports next time and do my homework!! Will also chose cabin not in same position as cabin number 560! Read Less
Sail Date July 2016
This was our first experience of Thomson (TUI) cruises, but we have cruised with other lines for many years, especially Royal Caribbean, Celebrity, and NCL. The reason for choosing this cruise was that the itinerary looked more ... Read More
This was our first experience of Thomson (TUI) cruises, but we have cruised with other lines for many years, especially Royal Caribbean, Celebrity, and NCL. The reason for choosing this cruise was that the itinerary looked more interesting than the other lines at the moment, and our family has sailed on Splendour of the Seas several times, so we knew what to expect as far as the layout of the ship goes. She is small, airy and bright, and although she is an old ship, (about 20 years old I think) she is wearing well. So, we knew the ship, but not what to expect in terms of the overall experience of the Thomson product. What we found was..... Travel between home and ship/ embarkation - Really couldn't fault it. Everything went smoothly, was well organised, and we had our luggage within half an hour of arrival. Very impressed! Our cabin - We booked a junior suite on deck 8. We had stayed in one before on this ship, and on our last 2 sailings with Royal we had stayed in a grand suite. The first thing we noticed with Thomson was that they don't offer good perks with the grand suite and there was nothing there to tempt us to spend an extra £1000, so we opted for the junior instead. Nice and spacious. We didn't pay extra to choose a room because we knew there wouldn't be a bad one, and we think that charging to choose a specific room is a rip off. Our room was fine. Nice large balcony and the usual things you would expect. Claris travel size toiletries, slippers (but no bathrobes this time), fold down sofa, stools chair and table. The shower pressure was excellent and we like to have a bath too, which you only get in a suite. The cabin servicing was adequate, but fell short of what we have come to expect. We had to ask several times for the ice bucket to be kept topped up, and this is a standard thing with Royal that it is topped up twice a day. The bed linen wasn't changed as it should be, and there were dirty dishes left in our room for 2 days. Not sure why they thought we wanted to hold onto them! Dining - I understand that Thomson are trying out a new model of dining operation whereby there are no set dining times, and the only bookable tables are in the premium restaurants which cost extra. In principle, at least. We found this not to work. We tried on 4 occasions to book Kora La or Surf &Turf, and were unsuccessful. The Glass House wasn't fully operational while we were there, so we didn't get to experience that either. We ate in Islands buffet several times. At busy times it was a bit of a zoo. The food variety was poor. The quality was variable. It wouldn't have been our first choice, but given the chaos elsewhere, we just settled for it. The Snack Shack was great for quick snacks. The Asian beef box was fab, and the fish and chips were popular. It's a shame the staff were so glum. Entertainment - We went to most of the Broadway Theatre shows. The Summer themed one was a bit too Am Dram and boring for our liking, but we really enjoyed the others. The Medieval themed one was funny and clever, the Music Legends one was very good, and the Animated Musical one was very well done. The singers and dancers were superb, and they work very hard. This was the aspect of the cruise that impressed us the most. The entertainment team were great in the shows, but around the ship generally at the pool party etc, they didn't do much to get people involved. They just danced together. There was no big party atmosphere. The resident band, Protege, were very good indeed. We saw them in various venues throughout the ship and enjoyed it. The singer/pianists (I think there were 2 of them) were just OK. The waitress, Sari, in the theatre was very pleasant. There weren't enough waiting staff there however, and they were having to ignore a lot of cards being waved in the air. Customers were getting frustrated because they couldn't get a drink, and I really felt sorry for the staff. Thomson need to get the staff to customer ratio up. I've never seen such poor service on a cruise before. The cruise director (Paul?) wasn't very engaging, but it's not something that makes or breaks our holiday so it didn't influence us one way or another. Customer Services desk - We had a couple of questions and an issue that needed to be resolved. Each time we were treated efficiently and in a nice friendly manner. We were impressed with the customer services desk. Shops - A pretty poor selection. Nowhere near as good as when Royal had the ship. They didn't have any of the items we wanted. Pool area and activities - The usual selfish sun lounger hogging took place, but what surprised me was that the Thomson staff would not take any action when people had put their stuff on a bed and then left it for hours while people were trying to find a bed. They just weren't interested. I was told to take the things off my self if I wanted the bed. It's not my job. I'm not going to get into an unpleasant exchange over a sun bed. If there is a rule, and I was advised that there was, it's up to Thomson to enforce it. Another issue was that people were putting their sun beds on the running track, which again wasn't supposed to be allowed, but nobody would take responsibility for dealing with it. There wasn't the usual daytime activity that we have come to expect. On the face of it, the Cruise News looked like there were lots of activities, but three quarters of them were touting for business for the spa or excursion services, or special offers in the shop. These are NOT activities!! They really weren't organised activities at all. There was a quiz at 2pm. We were very bored on this trip. We were never bored on NCL or Royal. Staff - The crew just seem to Walk around ignoring the guests. Very few smiley faces (there are exceptions, of course), no big welcomes, nobody whistling or singing. Maybe we've just become used to the upbeat, sometimes in your face, joy de vivre of other crews. Generally, On Discovery the crew seemed functional, tired, and not really that happy to be serving you, I'm afraid (again, there were obvious exceptions). I think they must be exhausted because they are so short staffed? The best things were the itinerary and the entertainment in the theatre without a doubt. The worst things were the disinterested staff and the lack of a buzz around the place. There is no happy atmosphere. It was like the customers were a bit of an inconvenience. At almost £3,000 for the week this wasn't a budget holiday, but it felt like it was. I would say it's 3 star. We're used to between 4 and 5 star. We won't be back. We know what we like, and this didn't match up. Read Less
Sail Date July 2016
We chose this cruise mainly because it was child-free. Apart from a bit of a wait to embark onto the Celebration, everything went smoothly. Sulkhan, our cabin steward, had everything prepared and was more than happy to show me how to work ... Read More
We chose this cruise mainly because it was child-free. Apart from a bit of a wait to embark onto the Celebration, everything went smoothly. Sulkhan, our cabin steward, had everything prepared and was more than happy to show me how to work the hairdryer. Duh ! Easy if you know how. Instructions for how everything works in the cabin would be useful. Once settled in we did a recce and maybe after a week we started to find our way around. Our default location was the Horizon lounge on deck 9 with Carol and Jana looking after us extremely well. We ate mainly in the self-service Lido restaurant which provided a wonderful selection of food. Lynn, Nickola and many others made sure we were well looked after. We did not avail ourselves of any excursions, so cannot comment. Likewise the shows. Although I attended the fashion show which was hilarious. We had the hot stone dining experience which was lovely, but we couldn't finish all the meal. Delicious but just too much. The weather was VERY hot (not Thomson's fault) and some of the stop offs weren't attractive. Venice, of course, is beautiful but, at this time of year, very crowded and hot. One of our favorite places was Rovinj, where we ate at a taverna near the market called Da Baston. We ate a simple lunch of grilled sardines and fried calamari which was cooked and served by Tomi. Just one of those wonderful holiday experiences. Also Kotor with its medieval old town. We would certainly join the Celebration again, if only for its excellent staff who are unfailingly cheerful, helpful and professional. Our cabin was clean and comfortable, no complaints whatsoever. Would totally recommend this cruise ship. Read Less
Sail Date June 2016
We chose this cruise as we were holidaying with friends who had recently got married, they and another couple of friends had never cruised before and they wanted Venice to be on the ports of call. We booked balcony cabins on deck 8 and ... Read More
We chose this cruise as we were holidaying with friends who had recently got married, they and another couple of friends had never cruised before and they wanted Venice to be on the ports of call. We booked balcony cabins on deck 8 and were very pleased with the cabins. They were newly installed (they were the old Casino). We were a little worried about being close to the Waters Edge Bar and kids club, but we had no noise issues at all. On the first night we did notice the vibrations from the engines but after the first night we did not notice them. We had cabins 8014 8015 and 8016. The cabins are fairly spacious and the balcony was a godsend, sitting sipping champagne as we left port and a late night coffee and brandy when we returned to our rooms. When we arrived in our cabins we were greeted with Champagne and Chocolate Strawberries, which was amazing but we think this was because we were on honeymoon with our friends. We ate in the Orion Restaurant for 6 nights and found the food to be lovely. We ate in Hot Stone restaurant on the lase night but I thought the £15pp surcharge did not warrant the food we had. Would of been better eating in the Orion. The Lido and Sirens restaurants are ok for breakfast, lunch and late snack if you want it. We did eat breakfast in the Orion once and wish we had of more often, a much more pleasant experience to start the day. The entertainment on board is really good, especially in the Broadway Showlounge, very professional indeed. The staff are all so very friendly and we were given fabulous customer service. We were very lucky to be invited to the Captains Table on Gala night and were also invited to the Bridge for a visit. We bought the drinks package which was a really good deal. Do not waste money paying more for the premium package, we were having branded drinks/cocktails coffee etc and we certainly drank more than we had paid for. Even the house wine was nice. We had a photo shoot done on board, the photos were lovely but we were not told that each photo was £40 to buy. You could buy the cd package but that was £350. We declined the photos and bought the ones which had been taken on gala night and when we left the ship, 8 photos for £75, that was more like it. We only had a couple of issues, one being when we visited Croatia you needed Kuner to spend and the ship ran out of them before going to Split, not very good when you have 1,600 people who need this currency. The other issue was the time we had to leave Split & Dubrovnik, we had to be back on board by 4 and 4.30 respective even though the ports of call were not very far apart. When you have had breakfast and left the ship it didn't leave much time for exploring, maybe this is to encourage people to do more of their tours. Most of the time we did out own thing as the trips do seem to be expensive. We did the best of Split and them Tour/Cable cars in Dubrovnik and for 2 of us it cost £210. The tour of Split was very good value but Dubrovnik seemed a lot for what you got and you can easily get a bus 1 or 1A from outside the port terminal and then do the able car on your own. Corfu airport is a nightmare but that is nothing to do with Thomson Dream. This was our 4th cruise but the first time with Thomson. I have to say the ship was not the grandest we have been on but it was most certainly the friendliest we have ever been on. We will definitely be looking at cruising with Thomson again. Read Less
Sail Date June 2016
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