The low score is a result of poor customer service. This cruise was for a special birthday and as such we researched available cabins very carefully, not being prepared to book unless a suitable cabin was available. We booked and secured a cabin and were looking forward to our cruise. On arrival the cabin key did not fit our prebooked cabin, it had been changed from mid ship, port side, to ...
Family cruise for half term. Entertainment was very poor. Barely any entertainment during sail away, the entertainment on board was rubbish. The food in Latitude was terrible and the wine utterly undrinkable in every bar. The food was basic throughout the ship. Except the pizzas at Nonna’s were nice.
My 6 year old grandson got told to leave a room where they had an air hockey table because ...
We travelled with Marella same embarkcation in 2022. Rebooted on the positive journey last year.
The ships hygiene is poor. They don't wipe down tables after use in the Island restaurant (indoor or out) when we spoke to someone they tried to justify the lack of care due to a Customs Inspection on the day. However, whilst they removed dishes quickly, they didn't wipe at all, the entire 7 days ...
Overall this was a very disappointing cruise. It was always overcrowded with limited sunbeds during sea days and seats in the evening.
Everywhere you went you had to queue up. We only ever had the use of a waiter on two occasions in a fortnight. Every drink had to be queued for at the bar. The service was really poor. A great selection of drinks to enjoy when eventually you did get ...
Having booked with friends we paid £50 each to book cabins on the same deck, but on opposite sides. This was based on the theory that one would always have a pleasant view in ports, sunsets etc. Whilst waiting to board we realised despite this, they put us both on the port side and on decks 6 & 7. On boarding we spoke to “Guest Services” who advised that they never change cabins on day one, so if ...
Poor food. Poor service. Poor entertainment . Ship not as good as others in Marella Fleet.
Not enough staff on bars. Waiters stood around chatting. Waiters telling me it isn't my job to serve on this area. It's not my job to do something about empty water machine. Lack of hygiene. Snack Shack . One member of staff putting fruit juice on back of his hand to taste if it was strong enough. In ...
Boarding - We have cruised many times including two with Marella, on their smaller ships, so looked forward to this, the latest addition to the fleet. Boarding at Barbados was smooth, with up selling limited to the AI Premium pack, which we already had.
First impressions of the ship were disappointing, the general decor being a low key drab‘battleship’ grey and the main atrium area, though ...
Sold as “new” ship. Albeit a refurbishment. However very disappointed that my first impression of the ship was that our cabin and public areas were grubby, well worn and dated. So spent the remainder of 2 weeks making the most of the less than luxurious surroundings.
The Market Place & pool deck are the hub of catering and where most of day activities occur. The food is on par with hospital ...
Marketing suggested it was a new ship but turned out to be a 25 year old with limited refurbishment. There were many signs of ageing. Very misleading on the part of TUI marketing department but this is quite common with TUI. Food was very basic and could be easily be compared with pub grub. Only decent food was to be found in the extra cost venues. The cleaning standards were very ...
We chose Marella Explorer as it was a medium-size ship, and our very first cruise 20 years was with Thomson and we were very pleased with that.
Sadly our experience of Marella Explorer was very disappointing. The service in the restaurants was generally poor though better in the Vista restaurant. Rarely asked if we wanted coffee after a meal. The quality of the food was OK, with Vista being ...