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90 Marella Cruises for the Disabled Cruise Reviews

We wanted to visit Dubai. The ship. The crew. The food. The entertainment all very good. It he itinerary had Beeb changed about a week before departure and we were not notified.we would finish in Oman. Then on our penultimate day travel ... Read More
We wanted to visit Dubai. The ship. The crew. The food. The entertainment all very good. It he itinerary had Beeb changed about a week before departure and we were not notified.we would finish in Oman. Then on our penultimate day travel by free bus to Dubai. But due to medical emergencies the ship diverted , delaying our arrival in Oman by 24 hours. So we didn't get to see Dubai. Our first stop Aqaba ,we stayed for two days and after departure it was announced we had taken on security guards, we would picking up weapons at sea. Some decks and areas of ship were closed for safety against pirate attack. This was around the Gulf of Aden. We were 12 days at sea on this cruise. We departed with a 2.5 hour drive to Dubai Airport. The choice of restaurants is excellent. The food quality first class. Great choice of drinks on the fully inclusive. Cleanliness of cabin very good, obliging stewards. Cleanliness of ship very good. Entertainment, plenty of choices, for a lively time or places to just chill. We have been many times with Marella, they are our favourite cruise line. Because the service is excellent From Oman. Our holiday was booked from Manchester Airport even though Birmingham is our closest airport. The reason for this was, if we took the Manchester flight we gained an extra night in Dubai. We are disappointed this time with Marella as we should have been given the option to change our holiday. Read Less
Sail Date November 2019
my wife and myself have just returned from a dream holiday on marella discovery 2 as my title says a dream of a life time the ship was very clean our cabin steward alicia was a star there was nothing she wouldn't do to make your ... Read More
my wife and myself have just returned from a dream holiday on marella discovery 2 as my title says a dream of a life time the ship was very clean our cabin steward alicia was a star there was nothing she wouldn't do to make your trip great the food was out of this world and so many dining places to eat at and so many shows to see over the week the services were brilliant by all the staff on board ship we will definitely be travelling with marella cruising again they do cater for the disable people and the shore excursions were places that we would not normally had thought of visiting the easy pisa tour we both enjoyed and i always wanted to go to monaco the waiters bar staff and the cabin stewards couldn't do enough for you very polite and friendly there is not much more that i can say but to thank marella cruise for a great holiday Read Less
Sail Date September 2019
The ship and the holiday The ship has limitations compared to others in the fleet or on other lines. We missed a promenade deck and also found limitation in the number of seats available. Good places of call and all excursions were ... Read More
The ship and the holiday The ship has limitations compared to others in the fleet or on other lines. We missed a promenade deck and also found limitation in the number of seats available. Good places of call and all excursions were well organised despite tender trouble in Stornaway. Excellent Captain who kept us well informed throughout – often very humerous The embarkation procedure needs attention. We had to queue for luggage labels despite our disability and that we had booked our cabin. Need more than 3 checking in We have some limitations on mobility and asked for help with our luggage when we arrived by taxi. None given - just a shrug. I am unable to lift luggage but able to walk with a stick. We are not wheelchair bound both but have difficulty walking. It appears that we are unable to get assistance unless we take to a wheelchair. Other cruise lines offer very much better assistance Staff worked very hard and were always pleasant with a smile. However, we learnt from one of the very good cabin staff that when he started 10 years ago he had 12 staterooms to oversee. Each now have 28. No wonder they were tired and used periods off to catch up with sleep Newcastle a good port for cruises for almost everyone we spoke to. However Marella need to sort the embarkation procedure out better as well as disembarkation Dining Dining was very slow initially in Latitude 53 but TUI did respond to complaints and service much improved after 3 nights Menu in Latitudes not as wide as in earlier years and sad to say the quality of the food was poorer which is different to my views on earlier cruises- More cost cutting? Had foul smell in shower room when we returned from a function - attended to 3 times but reappeared - was told that it was due to the ship being on rocky seas and the foul water was swishing into shower water - surely not on level 9 - as this means that both foul water and washing water are the same - this would be a very dangerous health hazard Entertainment We had a very good speaker and very well attended Broadway theatre full for 4 of the 5 talks (well done!) despite some issues not of his making. Entertainment apart from the talks was very poor - not aimed for all the generations on board. The shows were given by a well-trained and enthusiastic group of singer dancers. Mostly it was pop. However as someone commented, if we were watching on TV at home, we would switch off. Just one comedian in 14 nights – no other speciality acts. No classical music at all. The scheduled deck games were not hosted or hosts did not appear at all. Note to Marella - The limitation of some of these games issues could be overcome by utilising the space adjacent to the putting area as well as enforcing what we were promised. Also unhosted Bridge etc was scheduled at breakfast time. Tis did nt take place. The library (the Attic) was much better than on Explorer 2 although 3 of the 5 bookcases were emptied within 24 hours. Many more games provided compared Explorer 2 but no playing cards (unless they were taken by guests) The games were needed in view of the poor entertainment available. A request failed to see them arrive. However the Attic was a lovely quiet spot Scheduling was erratic – we did not see or meet the captain until the last night as it clashed Overall We felt that everything that could be cut financially, had been with the result that the cruise will appeal to a limited market covered by other cruise lines. We have cruised with Tomson/TUI/ Marella about 10 times but probably not again despite the convenience of the port Suggestions for Marella 1. Use the sheltered deck area adjacent to part of the putting/golf area. No doubt used for ship storage etc But consider adapting for eg quoits when not in use (it was not used throughout the cruise) 2. Can we have cards provided 3. Can you afford hosted bridge and whist etc as on other cruise ships 4. Can you afford hosted arts and crafts as many would follow this- On P & O, the number on the watercolour class filled the lounge Read Less
Sail Date July 2019
We were a group of four - a 50+ couple travelling with our 14 year old son and my 80+ mother (with limited mobility). We selected two, back to back 7 day cruises making a figure 8 from Palma de Mallorca around Portugal, Spain, Italy and ... Read More
We were a group of four - a 50+ couple travelling with our 14 year old son and my 80+ mother (with limited mobility). We selected two, back to back 7 day cruises making a figure 8 from Palma de Mallorca around Portugal, Spain, Italy and Southern France. We chose the ship and Marella (Tui) because it went where we wanted to go when we were able to go - we haven’t cruised with Marella before. First - some shout outs to the exceptional service from our cabin staff - led by Faiden - who looked after us all with great care throughout our fortnight. We particularly enjoyed the e-bike excursions led by Niko and Ashleigh - they led us through the sights and the beaches of Portimao, Corsica and St Raphael. We also used some of the coach based excursions- which were comfortable and as expected. We appreciated the peace of mind of all inclusive drinks - the upgrade was not necessary- and saw no evidence of it being abused by our fellow passengers. We were keen patrons of the coffee port, where we always enjoyed friendly service from Tamara. We ended up consistently using the Islands buffet for meals, for the pure convenience and because we tended to be earlier to rise and to bed than most, so that we tended to want our meals earlier than the other restaurants opened. We had breakfast a couple of times in the waiter service 47 degrees dining room - and it was a better experience. Islands certainly has a variety of food, but it has to be said that some of it was not very tasty - which is probably an inevitable consequence of the cooking methods required to produce food on that scale. Nonetheless we opted for convenience and there was usually something memorable on our plate each night. We frequently used the gym and adjoining spa/sauna services which were well equipped and set up. We preferred the Glass house indoor pool area which was quieter and cooler than the main pool area. In summary, the cruise delivered the experience we had hoped for with some of the staff making it that little bit better than we had expected. Read Less
Sail Date July 2019
We have just returned from a fabulous 7 days. The whole thing was fabulous. A clean and lovely ship. The staff are excellent can’t do enough for you. Cheerful friendly and helpful. Our room was well looked after cleaned everyday. Top ups ... Read More
We have just returned from a fabulous 7 days. The whole thing was fabulous. A clean and lovely ship. The staff are excellent can’t do enough for you. Cheerful friendly and helpful. Our room was well looked after cleaned everyday. Top ups for tea coffee milk etc. Our cabin was a balcony deluxe and it lived up to its name.Chocolates on your pillows. Always an animal towel in your bed lol.The entertainment was professional and great to watch.A different show each night. We had waiter service in the bars for our wide selection of cocktails.Irish cream coffees Baileys etc. The food was great .A good selection and always hot. Salads were tasty and tempting. Breakfast has a wide variety of things From English breakfast to continental. Omelettes were delicious. The trips were long days but we made lots of memories. Just need extra stops on the Rome walking tour. We packed a lot in a week but was a great holiday. Can’t wait to go cruising again with TUI. Thanks to everyone. Read Less
Sail Date June 2019
My wife and I have just returned from a cruise and stay package with Marella, staying firstly at the wonderful conca park hotel in Sorrento then onto the Explorer 2. Given it was our first cruise, We obviously have limited experience of ... Read More
My wife and I have just returned from a cruise and stay package with Marella, staying firstly at the wonderful conca park hotel in Sorrento then onto the Explorer 2. Given it was our first cruise, We obviously have limited experience of cruises but must say that we found our first experience to be amazing. Every aspect of the cruise was fantastic, from the cabin we had (a standard balcony cabin on deck 8) to the food, entertainment and staff. We enjoyed having so much choice for meals and loved fish and chips at the snack shack, pasta in Nonnas and main meal in the MDR. We were very Impressed with the friendlyness of all of the staff and the amazing shows in the show lounge, we made full use of our balcony and wouldn't like to do another cruise with a lesser grade cabin. So,altogether a great trip and would highly recommend this ship and company to others. The only negative aspect of our trip as mentioned in other reviews was Naples airport which was hell! Too busy, awful service and attitude and a horrible start and end to an otherwise great experience, I can only hope that Marella get the message and change this airport as we would certainly not wish to use it again and would therefore be very reluctant to do another holiday via there again. I had a wheelchair with me and found that all on the ship and tours were very accommodating. It was a bit of a squeeze in the cabin but we managed fairly well. However the same could not be said at the airport. You also realize how far we have come in accommodating disabled people in this country compared with others. Read Less
Sail Date June 2019
This was our third cruise with Marella we chose this one Explorer 2 because it's a Adult monly ship which appealed to us as last year on the Discovery2 there were children on board and we don't think cruise ships are the best ... Read More
This was our third cruise with Marella we chose this one Explorer 2 because it's a Adult monly ship which appealed to us as last year on the Discovery2 there were children on board and we don't think cruise ships are the best for children. Our time on the ship was very enjoyable especially the Italian resturant which we dined in every night,the entertainment in the broadway show lounge was excellent and worthy of the west end being a disabled pasenger i could not fault the level of service the facilties were excellent and the shows were of west end standard l will be certainly using Marella Crusing again and would recommend any one like me who as a disability to use Marella the Explorer 2 is a fantastic ship and as a number of features like the Squid and Anchor the on board pub which as enntertainment through out the day..the other good thing is the all inclusive which allows you not to worry about what you have to drink. All in all we have had a great holiday and can't wait for next Marella Cruise Read Less
Sail Date May 2019
Destinations and fitted in with work etc. Reason for choice of Cruise. From the time we checked in on board to the time we left all was perfect. Ship new, clean and great taste. Latitude restaurant was first class. We ate most meals ... Read More
Destinations and fitted in with work etc. Reason for choice of Cruise. From the time we checked in on board to the time we left all was perfect. Ship new, clean and great taste. Latitude restaurant was first class. We ate most meals here, a treat for Mum and easier with wheelchair. All staff superb, always ready to help with mum and happy in their work. Cabin we had two balcony cabins and were superb. Entertainment in main theatre was very good. We enjoyed all. Some better than others, but overall a great evening. Went to nightclub and also entertaining. We were asked by Steven if we would be models for the fashion show, which we agreed to and was an amazing evening. Such fun. Ports were good, disappointed with Messina, a shame we couldn’t dock in Taormina. But others good. Have recommended to friends for July. We thought the Director of entertainment, Matt was excellent, and always had time to speak to us when we bumped into him on board. Read Less
Sail Date May 2019
This is only our fourth cruise and we wanted a cruise that visited interesting places in the Mediterranean and was only a short flight from home. Mornings and evenings were cool but temperatures in the day around the low 20 degrees C and ... Read More
This is only our fourth cruise and we wanted a cruise that visited interesting places in the Mediterranean and was only a short flight from home. Mornings and evenings were cool but temperatures in the day around the low 20 degrees C and we had one rainy morning. We flew from East Midlands to Palma and although check-in was slow arrangements went smoothly until check-in at the cruise terminal where things again were slow. This cruise was the second week since the ship had been refurbished and the quality of furnishings and fittings was exceptional. The lifts were spacious and quick. Without exception all the staff we met were friendly, welcoming and helpful. Eating was a delight with open dining in six restaurants and three a la carte which cost extra. Ten bars, one a pub and a coffee shop completed the arrangements. The talented Explorer 2 Show Team produced a number of top class shows in the Broadway Show Lounge that would rival any produced in the West End. There were lots of activities during the day and in the evenings. Pampering was available at Champney’s Spa a new venture. We visited three Countries, five towns and could either walk in or take an inexpensive shuttle bus to enjoy them. There were lots of excursions to places like Pisa, Florence, Genoa and St Tropez and lots of room for sunbathing. Departing the ship was an ordeal because of poor organisation and we were again held up by Border Control at East Midlands on return. An enjoyable cruise, a top-class ship, fine food and drink and an outstanding crew. And the bonus adults only. Read Less
Sail Date April 2019
Everything was perfect, You walk off the plane and onto a coach where you’re taken straight to the ship where our bags were waiting for us at our cabin. On return you see the immigration officers onboard, the queues move very fast, ... Read More
Everything was perfect, You walk off the plane and onto a coach where you’re taken straight to the ship where our bags were waiting for us at our cabin. On return you see the immigration officers onboard, the queues move very fast, no standing still. Then we were taken from the ship to the airport and our cases were sent to the plane ahead of us so we didn’t have to carry them around with us, they will also look after your hand luggage for you from when you leave your cabin until you depart the ship, they give you clean towels and an option to use a cabin to freshen up before your flight. Completely hassle free. Cabin was very comfortable and quiet, spotlessly cleaned twice daily and the cabin stewards were so friendly and kind. Fantastic staff, so attentive, friendly and really make you feel valued. Delicious food with plenty of options. The restaurants were very nice and in the buffet you have tons of options, you have fresh food cooked to order including omelettes and create your own stir fries, pastas and pizzas where you can choose exactly what ingredients they put in your meal. The fresh salad bars were so good too with freshly made potato salads, coleslaws and bean salads to name but a few. They had branston like pickle, piccalilli, chutneys and all the usual condiments including HP sauce, Branded drinks and a great choice of cocktails. Even without the premium drinks upgrade. Twinings breakfast and Yorkshire tea and many other kinds of herbal teas, delicious fresh sweet pure orange juice. The snack bar by the pool had freshly prepared salads (Caesar, Greek, Asian, curried chicken, avocado, salmon and more) sandwiches, wraps and burgers, hotdogs, fries etc to grab and go. Excellent entertainment with so many different options to choose from each day and night, something to do whatever your mood. The Collective were absolutely fantastic and got everyone rocking! Plenty of fun, lively areas with great music and entertainment and also calmer areas if you want some peace and quiet to just chill out and enjoy the moment. Didn’t feel at all overcrowded, even at the busiest times there was always somewhere to sit in the shade or in the sun. You can dress to impress if you like which meant I got the chance to wear some evening dresses but if you don’t feel like dressing up you don’t have to. You’re treated beautifully whatever you wear. Unlike other holidays I’ve been on (where drunken idiots have spoiled it for everyone else with their bad behaviour and they’ve been allowed to remain in the hotel and carry on their behaviour for the whole holiday) if someone gets out of hand they are promptly removed from the ship, they have zero tolerance of violent or abusive behaviour, Brilliant! Like staying in a 5 star hotel where the view changes daily. I can’t see how they can improve this ship and it’s staff. We don’t know how they manage it but even on a ship with so many other people on board you are made to feel special, the staff remember you and treat you very well. We will definitely be booking with TUI / Marella again. Everything really was perfect. Read Less
Sail Date March 2019
We chose this cruise after a good cruise on the old Thompson Spirit. We have cruised a few times with many cruise lines and saw this trip in a local agent .not a cheapo late deal so planed out 9 months in advance. My wife was real looking ... Read More
We chose this cruise after a good cruise on the old Thompson Spirit. We have cruised a few times with many cruise lines and saw this trip in a local agent .not a cheapo late deal so planed out 9 months in advance. My wife was real looking forward to trip. Perfect start great to leave luggage at Gatwick and see it next in our cabin. I do have limited mobility so arranged an adapted cabin which turned out good ; Sorry down hill from here on THIS ship and MOST of staff are not aware or interested in the disable / less mobile customer. The ship has NO disable seating in restaurants or bars and you are on your own with getting help from staff to get seated . the stock reply seems " we are busy ", " try another restaurant " ; Try another time. The theater is not a lot better . Yes there are a few disable seats but so poorly signed again it is free for all, so do not expect to get one unless you get to show about 45 minuets early. We did eventual get the welfare dept to put out some signs in the Cafeteria just 8 seats which considering the amount of wheel chairs/ scooters ect on board was no where enough . To cap it all I was told by a manager in the Theater he could not ask people to move from disable seats and I should walk down the stairs to front . The shows in all are ok not up to a professional standard more a good local theater group. The excursion ok but again not good for less mobile , we invested in a special light weight wheelchair so I could enjoy the trips but nearly all the trips state on the day that no wheel chairs or buggy's can be accommodated so yes got on the trips but did not see much of the sights except from the transport windows . Read Less
Sail Date March 2019
Did not know what to expect on this our first cruise as we had read so many varied reviews, but we could not fault our cruise experience, we booked a large balcony cabin and it was perfect, we had our own sun lounger, table with 2 chairs ... Read More
Did not know what to expect on this our first cruise as we had read so many varied reviews, but we could not fault our cruise experience, we booked a large balcony cabin and it was perfect, we had our own sun lounger, table with 2 chairs and a hammock! It was ideal to get away from the hustle and bustle of the pool deck areas and really chill out. Okay the Marella explorer is not brand new and not as huge as some of the other cruise ships but for us it as just right. The main self service dinning room served a good range of hot and cold dishes which changed daily, and if you wanted a full English breakfast you'd have to go a long way to beat it, we also tried out the specialty restaurants, some you had to pay a cover charge for, but well worth it, and the all inclusive drinks package was the best we ever had, all the top and well known beers and spirits.We can't praise all the staff on-board enough, from the cleaners to the ships Captain, nothing was too much. Plenty of hand sanitisers' everywhere, entertainment and activities were suited to all age groups and were well organised, The only thing I would do differently next time would be to book shore excursions on-board the ship, yes they are more expensive than doing it yourself but it saves the hassle of being pestered by the hoards as you walk out of the port area into local towns, overall we had a fantastic first cruise experience and certainly do it all over again, especially on the Marella Explorer. Read Less
Sail Date March 2019
We have cruised many times with Thompson/Marella in fact all their ships (including the Infamous Saphire in 1996)(Tic). Yes she is old and vibrates a bit. But the Food is excellent in all venues the staff are all vey good our cabin ... Read More
We have cruised many times with Thompson/Marella in fact all their ships (including the Infamous Saphire in 1996)(Tic). Yes she is old and vibrates a bit. But the Food is excellent in all venues the staff are all vey good our cabin steward was 1 of the best we have had. We had a disabled cabin 101 apart from the "Lump" where they have raised the floor in front of the Bathroom. a few of the staff we have met over the years we have cruised with them, and were glad to see their friendly faces. Mainly "Ling the Lerciless" a play on Ming the Merciless The only drawbacks are the Small swimming pool/s and only 1 Extreemly small Jacquzi, and turning them into "all inclusive" seems to be turning them into "Booze Cruises" which IMHO is not the best way forward. The Discoveries both Ex Royal Caribbean Vision class are superb. Read Less
Sail Date January 2019
I really can't understand why people complain??? Yes the ship is a bit old but it does everything it needs to....gets you from A to B to Z with everything needed (unless you go 5 star and complain about that too?). My wife (who ... Read More
I really can't understand why people complain??? Yes the ship is a bit old but it does everything it needs to....gets you from A to B to Z with everything needed (unless you go 5 star and complain about that too?). My wife (who has a disability and TUI were great with the offer of a disabled cabin) & I enjoyed the whole experience around the islands & met some lovely new friends too. Staff - Excellent. Bars - Very Good (although should be 2 or more Bar Staff at all times). Food & Drink - Ideal. Entertainment - Very Good (something for everyone). Cabins - Not luxurious but if they are clean & tidy (as these are) then no complaints from us. Tours - Didn't do all as we like to do our own exploring (When in British Virgin Islands seek out Captain Friendly who will take you on an informative & very enjoyable 3 to 3 1/2 hour tour & visiting the Shell Man & Friends was the highlight). Transfers - Very Good yet we only did the arrival as return is a little early if you've got prebooked seats as TUI checked us in & our hold luggage was taken from our cabin straight to the plane (great touch TUI Thankyou). Tips for new travellers - Take mixture of U.S & Eastern Carribean Dollars as although U.S are widely used some prices better in local currency. Take Barbados Dollars for last day as locals will give you the price in their own currency first. Highlights - Apart from this lovely old ship & it being tbe best/slowest week holiday we have had then its the local bars,shops & people, as doing our own exploring we never felt threatened or intimidated due to the locals being friendlier than citizens of the UK. Negatives - Safe Key (£15 for the week non-refundable)....not a complaint but just a suggestion that this should be a deposit not an extra payment!!! ENJOY YOUR CRUISE WITH THE MARELLA SHIP THAT YOU HAVE CHOSEN AS YOU ARE ONLY USING IT AS A TAXI-WITH-A-ROOM TO TAKE YOU TO SOME ONCE IN A LIFETIME PLACES AS ITS VERY RARE TO HEAR COMPLAINTS ABOUT A TAXI...HAVE A GREAT TIME ALL!!! Read Less
Sail Date December 2018
I give this cruise, the ship, the staff, the food, everything EXCEPT TUI, full marks. If Tui step up their game, and put customer service instead of money first, then there would be very little to moan about. Yes, my gripes are more ... Read More
I give this cruise, the ship, the staff, the food, everything EXCEPT TUI, full marks. If Tui step up their game, and put customer service instead of money first, then there would be very little to moan about. Yes, my gripes are more like moans. I was determined my first ever cruisewould not be spoiled by a petty nasty Destination Services person. Dear Julie, oh how I will always remember our time together. I travelled with my blind husband. A large ship would have been difficult. So, the ship. Small. Compared to some monsters that moor up beside us, our little clipper was a tiny craft, but, she made up for it by offering the BIGGEST group hug every day. Our cabin was basic, a small porthole window, but, spotless, comfortable, and a happy steward greeted up with big smiles every day. He made our bed twice a day, chocs on the pillow. The next days entertainment itinerary every evening to read. And boy were we entertained. Shows, games, lectures, lessons, loads to occupy anyone lost for something to do. The show team put on energetic performances with lots of song, dance, feathers and sequins twice a night. Guest comedians too. With table service inclusive drinks from smiling staff who never found anything too much trouble. Ok food. Well. It was hot. Plentiful. Tasty. Varied. We began by using the Lido self service restaurant, but by day two, we discovered the silver service restaurant was inclusive and made more sense for us. You were treated to wonderful service, ask for your own table, no need to share if you don’t want to. Breakfast, a served up number of choices, never empty juice, tea/coffee. Lunch. Dinner, all choice of menu, all good, and order what you want, some guests ordered double servings! There are small gripes. The shops on the ship are expensive. And the continued push for diamond international purchases at port. The excursions are expensive. And watch out for Julie. We missed an excursion, it took us 1.5hrs to get off the ship on day one, the excursion left without us. No refund, your fault. She refused further discussion. £76. No way..I phoned their UK office, 3 days later she refunded us. But she wasn’t happy. Another gripe. Sunbeds. Same as in hotels. Never a sunbed to be had, towels everywhere! Oh well, enjoy the quiet of the cafe, bar or reading rooms while the towel folk play sunbed roulette. You will read that the ship is old and tired. Yes...but...not tatty. Always clean. Wonderful cheery staff. And amazing entertainment. Taylor the entertainment manager, knows his stuff, and seems to be everywhere! We have to say, that, we did not enjoy the Caribbean, for many reasons. We took many excursions, taxis, and found nothing worth returning for. But, others found secret beaches and lovely places to go. We didn’t. The ship was our holiday, and the Celebrity was wonderful. We got stuck on our last day while Gatwick Airport dealt with its drones. An extra day onboard enjoying the hospitality, there were worse places to have been stuck. And the crew, staff and Taylor, made us all welcome, and kept us informed on progress. This is where Tui redeemed themselves. Finding planes, and coach transport back in the UK. Our first cruise. Not our last I hope. Would not blink if I find another Celebration cruise I fancy! Read Less
Sail Date December 2018
Read so many negative comments about the boat. Don't believe everything you read. Crew and staff 10/10 could not fault anyone Food 10/10 there was always something you could choose from. There was plenty of other ... Read More
Read so many negative comments about the boat. Don't believe everything you read. Crew and staff 10/10 could not fault anyone Food 10/10 there was always something you could choose from. There was plenty of other restaurants you could easily have eaten in but we chose to eat in the minstrel restaurant or the lido buffet. Ship and decor 9)10 Yes it's old but such a lovely boat kept spotless clean and in good order. Entertainment . Broadway Theatre So professionally put together.The shows easily compared to any London stage show. Transfer excellent with no problems. Always giving excellent advise prior to landing. My one and only quibble would be. There's no espresso coffee available unless you wanted to pay a small charge. Which was still cheaper than Costa. Overall my wife and myself really enjoyed the cruise. In no way were we disappointed with anything. I can only reiterate. Don't believe anything negative until you have cruised on the Marella Dream Read Less
Sail Date November 2018
Our reason for booking this Tui cruise was that we booked late and needed a disabled cabin, Tui were the only cruise line that could accommodate this at such short notice. We are not “seasoned” cruisers, this was only our fourth ... Read More
Our reason for booking this Tui cruise was that we booked late and needed a disabled cabin, Tui were the only cruise line that could accommodate this at such short notice. We are not “seasoned” cruisers, this was only our fourth cruise in total and we have only sailed with P&O previously. We were nervous reading the reviews but have to say from the outset that we did enjoy our seven nights on Marella Discovery. I will try to make this review as fair and informative as I can. There are positives in that the ship was very clean, the staff (though mainly young and in lots of cases a bit inexperienced) were polite, friendly and very helpful. Discovery 2 isn’t massively impressive from the outside but the pretty atrium and public rooms on board are comfortably furnished and very welcoming and the vibe in the atrium bar is just lovely. I’m not sure whether this is down to the staff or the clientele but the atmosphere is very pleasant and relaxed. We met some lovely people on this cruise and didn’t find the snobby element you can sometimes encounter elsewhere. I need to say here that level 4 on the ship is the main “entertainment” area accommodating the theatre, a live-lounge (the clue’s in the name), a casino, the very popular atrium bar and the main dining room - BUT THERE ARE NO PUBLIC TOILETS ON THIS LEVEL!! You have to either go up one floor or down one floor to find a loo. Now this is fine if you, like me, are able bodied and can easily manage the double staircases (about 20 steps) to each level but, if you have to wait for a lift, it’s really unacceptable. This wouldn’t only affect the age demographic on this adult only cruise - I wouldn’t like to be travelling with children who, in my experience, nearly always decide they are desperately in need the loo when they sit down to eat. This really is my biggest niggle with Marella Discovery 2. As for eating, we personally used the main dining room, the Italian dining area, the Island buffet and the Snack Shack. The food in all dining rooms varied from perfectly acceptable to fairly good; there was lots of choice and you’d have to be a very fussy eater not to find something you’d like, however, we felt the dining room cuisine was not as good a standard as we have experienced on P&O. The temperature of the food served (on BOTH cruise lines we have travelled with) is never hot enough for British palates - we like hot food to be piping hot and this is something we rarely find in Mediterranean countries. Service in the main dining room can be a bit slow but we felt this could be improved either by better supervision, giving the staff more training or taking on more experienced waiting staff. That being said, the waiters/waitresses were all friendly and helpful. We were a bit worried about the “all inclusive” aspect of the cruise (which was adult only on our trip) and wondered whether people would be drunk by lunchtime. Again, we needn’t have worried, we didn’t see anyone taking undue advantage and going mad with the all inclusive drinks package. As for service of drinks, this was excellent with waiters/waitresses patrolling the pool area most of the day and checking whether you wanted anything from the bar and the same in the lounges in the evening. Drinks were served quickly and measures are European so more generous than in UK. We were asked if we wanted to upgrade to the premier drinks package but this really isn’t necessary and, though I’ve read in other reviews that people were pressured into purchasing the upgrade, we were not and we didn’t see anyone else being given the hard sell either. Our cabin was spacious, clean and comfortable. My only complaint was that drawer space was extremely limited. In an extra large, double cabin we had a wardrobe with plenty of hangers and only three very small drawers (I’m talking about 12” wide) built into a very small dressing table, though there was lots of space for a reasonable sized set of drawers. We do like the formality of P&O cruises (probably because that’s what we’re used to) and I wasn’t sure how we’d go on with a less formal approach. It’s a case of almost anything goes but most people seem to dress smart/casual. I didn’t take any “evening” dresses - I think I’d have felt a bit too “showy” if I had. Several men wore dinner jackets and a few of the ladies did wear evening dresses on the “Dress to Impress” night (equivalent of the Captain’s formal nights on other lines) but, in the main, most guests were smart but less formal. (Some men in lounge suits, some in shirts, ties and smart trousers and others in open neck shirts with smart, casual trousers; ladies in anything from long or short summer dresses, jumpsuits, and smart pants and tops). We didn’t see anyone looking scruffy in the dining rooms in the evening and found the less formal approach very refreshing. The shows we saw (4 in total) were all very professional and your enjoyment of these will really depend on your own taste. The theatre is very comfortable and drinks are not only served there by waiting staff but you can also pick up a drink from the makeshift bar outside each performance in your way in but soft drinks were not available outside the theatre. Poolside entertainment was limited but we didn’t mind that and it may be different in summer months or on family cruises. (To be fair, we only had one sea day and the weather wasn’t conducive to sitting by the pool (November) so we didn’t get to find out whether there’s a bigger range of “entertainment” on sea days). There were quizzes by the pool during the day and you could take part or not, as you wish. On the strength of this experience we have booked to cruise with Tui again later in 2019 - having checked that there are loos close to the main entertainment and restaurant areas first. Read Less
Sail Date November 2018
This is the third or fourth time we have been on the Celebration over the past 4 yrs I believe. I feel a bit sorry to say that in all ways this ship has gone down in my estimation and is like a frail old lady. This not to say that we ... Read More
This is the third or fourth time we have been on the Celebration over the past 4 yrs I believe. I feel a bit sorry to say that in all ways this ship has gone down in my estimation and is like a frail old lady. This not to say that we did not enjoy our 2 weeks cruise because we did, but knowing this ship for a good few years it is a bit sad, so see her being dragged round the Med when all she wants is a good rest. The cabins are ok especially ours as we have an adapted cabin which is large and adequate in size but it looks exactly as it did when we first went on it all those years ago .apart from a new carpet,except it should not have done. it should have been brought more up to scratch. The cabin does not seem to have been decorated since the beginning of us using it. The food in Mistrals is really lovely but so it should at the supplement over what you have already paid. A very short menu.. The Lido is a bit like a works canteen but we only went there for breakfast as the Meridian was too early for us The food is not quite so good as before but perfectly ok. The best bit about this ship is the staff. They do all they can to make sure that you are happy. I had a couple of blips but it was soon sorted out.. Read Less
Sail Date September 2018
It is not often that you decide to go away with your elderly mother so you need to choose the right method of doing so. A cruise from Southampton is the obvious choice although selecting an itinerary and a cruise line is the challenge. ... Read More
It is not often that you decide to go away with your elderly mother so you need to choose the right method of doing so. A cruise from Southampton is the obvious choice although selecting an itinerary and a cruise line is the challenge. I have cruised in the past with Royal Caribbean and Celebrity, which have always been great. Last year my wife and I went with P&O which we thought was awful. That left me a little nervous of my selection of another English cruise company. Thankfully my fears were not to be compounded. I have never sailed with such fantastic staff before. Every single member of the team was happy, pleased to see you and went out of their way to say hello. The fact that they weren't reliant on gratuities seems to relax them. There is no big push trying to flog cocktails, trips or anything else and this makes for a great atmosphere. The food is not as good as you find on the US ships but is way better than that offered by P&O. Snack Shack is brill for mid afternoon arrivals after a day's touring; the two main restaurants are pretty good - the starters and desserts are better than the main courses; the buffet isn't bad at all (apartb from the soggy sausages at breakfast) and the two pay restaurants look lovely although we didn't go as my Mum didn't fancy. The standard all inclusive package offers almost every drink you could ever want. Bottled beers, as well as draught, is a big surpise. Premium is for those who are, perhaps, more discerning with their wine or for those who think that Lavazza coffee is worth an extra £7 or so per day. I, personally, didn't bother and wouldn't do so. The ship's entertainment crew are second to none. In all reality they are too good to be on a cruise ship. Six magnificent singers, who can all dance too. Add in extra talented dancers and the evening shows shouldn't be missed. The cruise director, however, minces around the ship like an anorexic Freddie Mercury and he can get annoying. Talking of which you must see one of the singers, Seb Mercury, perform his Queen tribute - his Barcelona duet with another of the singers, Freya Hawkins is the best you will ever see on a ship. The comedian, Anthony Scott, was awful and I think they knew it. Can't see him being booked again in a hurry. Because of my Mum's walking difficulties we had an Accessible Cabin. It was an incredible, huge space with a bathroom/wet room as big as some cabins. It was always spotless. Some nicer toiletries wouldn't go amiss. Our European Experience itinerary was good in places and poor in others. It felt slightly experimental on Marella's part and they didn't do well with the tours. Quite a few fellow passengers complained, particularly about Bruges. Talking of which there were no tours to Bruges suitable for wheelchair users whatsoever and that was a real shame as my Mum was really looking forward to going there. We visited Blankenberg, the local town instead, under or own steam, but it wasn't the same. Bremerhaven was surprisingly nice and Amsterdam was fab. Le Havre is about as exciting as a day out in Tilbury. Cherbourg makes up for it. Read Less
Sail Date September 2018
We went on this cruise because we had been on the Marella Dream in June, we had such a good time on the Dream we decided to go on the Discovery, so we could compare the two. we enjoyed both to be honest, although the Dream is smaller and ... Read More
We went on this cruise because we had been on the Marella Dream in June, we had such a good time on the Dream we decided to go on the Discovery, so we could compare the two. we enjoyed both to be honest, although the Dream is smaller and older ship than the Discovery I'd say the Dream just piped the Discovery for us. We thought the Dream managed the people it had on board better than the Discovery, it just seemed to us that there were to many people for them to cope with comfortably. Don't get me wrong the staff were fantastic and worked very hard to make our stay as good as they could, we just thought the management had packed to many people on the ship. To give you an example if you were out and about at night there didn't seem to be enough seating for all the customers, I'm not sure if some parts of the Discovery were more popular than others but it did look odd that there were a lots of people having to stand because there were no seats available. Food on the Discovery was good and plentiful, we did have an issue with the bacon on the breakfast buffet which I have written to them about but that was all, just going back to the subject of room, we went as a couple and when we went to the 47 gallery or the 47 restaurant we wanted a table for two which we did get, but the tables were only separated by a few inches so there was no chance of a intermate or private conversation because you were so close to the next table. Now again don't get me wrong we are not loners and can mix with the best of them, but if I wanted to make eyes at my wife I don't want the women on the next table getting the wrong idea because we so close together. The cabins were nice and the staff kept them clean, the places we stopped were good, except Santorini which was a disappointment the place would be lovely if it wasn't for the vast amount of people, we expected it to be busy but goodness me it was packed to the rafters. My wife has a disability and walking is a problem so it was even harder for her to get around because the crowds, there were no places to rest for her because all the places were full, so we decided to go back to the ship, but even this was a big problem because the queue for the cable car back down the mountain was so long its was a long hot wait of 20 minutes before we got back down. So if you go on this cruise been warned its busy and hot at the top the crowds are mad and in our minds Santorini has that far away look, it looks better far away. All the other destinations on the trip were better and we enjoyed them. Over all we had a good time we will go again with TUI next year on a different ship and see how they do, look out for my review. Read Less
Sail Date September 2018
Southampton is so easy to cruise from unless u travel with Marella queue to pick up your envelope to but luggage tag on suitcase and get room key then take luggage to pick up point for porters to take to room not so easy if wife in ... Read More
Southampton is so easy to cruise from unless u travel with Marella queue to pick up your envelope to but luggage tag on suitcase and get room key then take luggage to pick up point for porters to take to room not so easy if wife in wheelchair that`s the bad bit for us then straight thru and onto ship. for u more able bodied people about 2-3 hours after that to get on the ship as most people we spoke to said. The bad bit over with, Our 1st time on a small ship we had nothing to be nervous about this is a great ship we found all staff very good never used the buffet restaurant used the MDR & Italian every time food very good yes small portions but 3 course meal with wine then port you will not go hungry the shows were normal standard for any cruise ship and we have seen quite a few over the years service at the bars/coffee shop was 97 per cent very good layout of ship easy to get around toilets every other floor the price for this type of all inclusive cruise is very good value check out celebrity prices for this cruise and you will have nothing to complain about also check out the pub in Flam right by the doc £15 for a glass of wine £10 a pint very nice pub tho will go with marella again enjoyed the trip Read Less
Sail Date September 2018
I got on the discovery 2 at Corfu and got of there as well. I was on the ship for a week and the destinations are lovely Santorini and Rhodes have to be my favourite. The cruise is really good the activity's for kids are a ... Read More
I got on the discovery 2 at Corfu and got of there as well. I was on the ship for a week and the destinations are lovely Santorini and Rhodes have to be my favourite. The cruise is really good the activity's for kids are a climbing wall a mini golf 9 holes 2 swimming pools one inside and one outside also there is a games room called hideout for the children to chill out and play on the Xbox and the football table. The entertainment is fantastic with 4 different venues to choose from and they have a casino. the bars were clean and sold a verity of alcohols from shots to beer to cocktails. the crew are so friendly saying hello and always ready to help really good custom. The sail away party was absolutely fantastic with live performances from DJ Tomas and a band that I cant remember there name and a flag parade to see were parts of the crew come from. definitely arrange with TUI they are stars amazing job Read Less
Sail Date August 2018
We went as part of a large family group (6 of us in total), two parents and then two couples in our twenties. My parents mostly go with P&O (10th cruise) however they were really pleasantly surprised. Overall we had a great ... Read More
We went as part of a large family group (6 of us in total), two parents and then two couples in our twenties. My parents mostly go with P&O (10th cruise) however they were really pleasantly surprised. Overall we had a great time. Really good food, bar service was sometimes slow when they were very busy but never more than 5 mins wait. I will say that the Buffet restaurant (Islands), whilst the quality of the food is very good, the place is terribly dated, busy, confusing layout. Awful. We only ate there once, and much preferred the MDR and other restaurants. We tried all the 'pay extra' restaurants (Kora La twice) and have to say they were all really great quality with exceptional service by genuinely nice staff members. The only real negative area was Destination Services. On the first day we went to the excusion presentation in the show lounge and ended up walking out as it was so poor. A guy from Liverpool was 'presenting' - actually just reading from a script. There was no interest, passion, and if I never hear the phrase 'its a realllyyyy lovelyyyyy trip' it'll be too soon. We went on four excursions (already booked before leaving the UK), one of which was terrible, but all were very badly planned - where are your staff to check people onto buses? They were also very rude, not to me personally, but I witnessed on two occasions them being really rude to other passengers. If it was me I'd replace the lot. Gym could do with a refurb, but nice Sauna and Steam room area to use. Overall a great holiday was had by all of us. Read Less
Sail Date August 2018
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was ... Read More
It was our 1st cruise and we thought it was a great experience the entertainment staff catering bar staff cabin staff highly recommended would do it again .would recommend it to other 1st time cruisers as well only thing we didnt like was that you was unable to watch england games in the world cup tournament and to have wifi would be rather expensive the captains announcements were very clear and accurate information. My wife unfortunately broke her ankle while we were in rome and the medical staff were great and was Amanda of entertainment who came with us to th hospital while we docked in palermos spain also the very kind taxi drivers who took great care with us .I travelled with my with and mother in law and none of us had been on a cruise before we would do it again one year liked it very much. Read Less
Sail Date July 2018
Even before the cruise Tui behaved poorly. Tui claimed the Kremlin was shut due to an extra national holiday when in fact it is always shut on a Thursday. We cancelled that excursion as a trip to a convent really wasn't worth almost ... Read More
Even before the cruise Tui behaved poorly. Tui claimed the Kremlin was shut due to an extra national holiday when in fact it is always shut on a Thursday. We cancelled that excursion as a trip to a convent really wasn't worth almost £700 per couple. I am still waiting for a response two months after submitting a written complaint about the misleading information. Not everyone was informed of the changes, there were some irate travellers after the excursion. The destination services team were fantastic, helpful, responsive, so apologetic when circumstances outside of their control caused issues but most of all they were willing to put themselves out for you. The cities we visited, the excursions and the guides were first class. Getting on was fine if you had priority boarding, for those that didn't I was told it took some 2.5 hours to check in. The ship is tired, dated and in many places needs refurbishing. The staff are amazing, they work so hard (particularly the cabin stewards) even though several told us they were severely understaffed, we were told over 100 short on board. Getting drinks sometimes took 45 minutes and the 47 degree restaurant struggled at busy times. We were new to cruising and when we asked the receptionist for a map of the ship so we could orient ourselves on the first couple of days I was told I should have brought a brochure if I wanted a map of the ship, the same receptionist was particularly useless when we had a plumbing issue. He was the only staff member who was poor. The food in the restaurants was excellent, the Glass House tapas was superb. Some of the bad points; I witnessed one man tasting the food off the spoons in the Islands self service and putting them back in the food (I did tell the staff they needed to change the dishes). During the first England game no security was present in the bar and there were pensioners pushing and shoving each other, arguing over the crowds blocking their view of the screen. The majority of people on board were lovely and as a couple sitting on tables with 2 or 3 other couples at lunch and dinner provided some brilliant conversations. Some of the clientele were incredibly selfish, reserved seating signs for disabled people moved on coaches so the front seats were taken. Seating in the show lounge was limited so when it was busy people would leave gaps so they had more room and tell others that the seats were taken. The constant noise around the pool during the day was more like Butlins or a resort in Ibiza - not relaxing. Fortunately we were able to relax on our balcony. The all inclusive drink meant so many people went on the beer early and all day with the expected consequences. You need to be careful for the extra costs, tea and coffee isn't free everywhere on the ship. Besides the coffee shop there's also a cost from the bar in the Glass House. Some areas were so busy that there was no where to sit during the day or evening - see earlier point about seating. The painting of the ship during port meant that our cabin was unusable due to the xylene fumes, although we were offered a move we really didn't want to pack everything up so if you experience this be prepared to stay clear of your cabin for several hours. Some of the great points; The staff Excursions Food Show team Destinations Most of the people on board The cruise was summed up by a young couple we spoke to from Birmingham, it would be interesting to go on a more upmarket cruise to see the difference. In summary, we chose this based on destinations and we have travelled with Tui before to Orlando. As a first time cruiser it is not what I had expected from the discussions with friends who are regular cruisers on other cruise lines. In hindsight from my perspective Tui are not good at cruising and Marella is a low end product in the market, it isn't for me but it obviously is for a lot of people as they go back time after time and the all inclusive booze is a big factor for many of the people we met. Read Less
Sail Date June 2018
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