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3 Helpful Votes
Sail Date: May 2019
Liked the look of the cruise itinerary, and departing from Newcastle is more convenient and an easier port to get to than other ports. Booked an executive suite which are supposedly the best cabins on board and are on deck 10. Bad ... Read More
Liked the look of the cruise itinerary, and departing from Newcastle is more convenient and an easier port to get to than other ports. Booked an executive suite which are supposedly the best cabins on board and are on deck 10. Bad decision. Must say the cabin is spacious and well furnished BUT the inescapable element is constant noise from the deck above. We noticed it initially during the first day, noise of furniture being moved and scraped along the deck. The first night we were woke at 5am, then at 1.30am second night. It appears the deck was being cleaned which needed furniture to be moved. Formally complained in writing, no one responded and had a third night of disturbed sleep. Altogether had to complain 3 times to the “hotel manager”, not impressed at all with the response. The cruise was spoiled by the noise as it is a constant irritant when in the cabin, even during the day. A number of other issues occurred such as on embarkation we were told there was an IT problem which meant long queues while dropping off luggage in the car park and within the terminal building. Luggage was not unloaded on time from the ship after disembarkation, again huge queues in the car park whilst fork lift trucks were coming and going delivering suitcases. The food generally in the restaurants is adequate, not of a high quality. Got the feeling that some of the crew were very inexperienced, and required further training. Overall, it is downmarket, it was a bad experience and will not be going anywhere near a Marella ship again. Read Less
5 Helpful Votes
Sail Date: August 2018
What an awful experience, from the boarding debacle in Newcastle to the dire pub singer in the lounge it was one disappointment after another. Luckily the destinations more than made up for the forced jolity of the ship life. We were lucky ... Read More
What an awful experience, from the boarding debacle in Newcastle to the dire pub singer in the lounge it was one disappointment after another. Luckily the destinations more than made up for the forced jolity of the ship life. We were lucky to have a balcony which gave us some relief from the rampaging kids, vest adorned Neanderthals and screaming women. It was pot luck with the service, some very, very good but others couldn't care less. The shows were what you expect on a ship but there was no relief. There was no peace and quiet anywhere on the ship, if it wasn't for mediocre live entertainment it was piped musak. The ship does not have enough seating in the public areas so feels overcrowded. If you like the Communal Butlins style holiday go for it, but if you want the sort of holiday they are charging for don't use Marella. Read Less
9 Helpful Votes
Sail Date: May 2018
We chose this cruise ship because we thought it would be hassle free travelling from Newcastle - How WRONG we were, after arriving at Cruise Terminal we queued for 2 hours outside on road&pavement)with all our luggage before it was ... Read More
We chose this cruise ship because we thought it would be hassle free travelling from Newcastle - How WRONG we were, after arriving at Cruise Terminal we queued for 2 hours outside on road&pavement)with all our luggage before it was taken from us, then we had to wait another 45mins to check-in. We booked this cruise 9 months before & paid full price for an inside cabin as they wanted double the price for an balcony cabin, in total we paid £3200. imagine our sheer disgust when we found out that inside cabins we on sale for £1600 half price and to add to our disgust balcony suites were on sale for £2400. Surely TUI should have upgraded the guests who had already booked & paid the full price(as is done on other cruise lines). Inside cabin very small we chose to have the double bed(2 singles put together)but had to have this changed as we discovered we both could not safely walk around either side of the bed to get in/out without bumping our legs of the furniture at the bottom of the bed. We were told we would have to pay extra for bottled water in our cabin but it was safe to use tap water(on 1st day discovered black bits coming out of tap)so every day we had to full empty glass carafe & kettle from water dispenser 1 floor up/down to drink & brush our teeth. Buffet restaurant chaotic at breakfast/lunch if you were lucky to get a seat/table it was then a battle to get clean cups/bowls/plates & cutlery & food was luke warm. Food in 47 restaurant could have been hotter and waiting staff were understaffed by 25 waiters. To top it all my husband had been ill on ship & is still ill 2 weeks later. Read Less
2 Helpful Votes
Sail Date: May 2018
Seen an all inclusive cruise in TUI in Aberdeen and as we enjoyed the previous cruise with Barr head travel we thought we would enjoy this one been all inclusive we surmised we were getting a good deal. NOT. First we were given an inside ... Read More
Seen an all inclusive cruise in TUI in Aberdeen and as we enjoyed the previous cruise with Barr head travel we thought we would enjoy this one been all inclusive we surmised we were getting a good deal. NOT. First we were given an inside cabin but paid for an outside had to move the next morning. The Food was cold all the time we were on the ship. The ship was delayed going into 3 ports so we had less time in those city's. The pool was out of order every day bar the very last day and the weather was above 20 c most days. We all came down with bronchitis in the last week.. So we put in a compliant and at first we were offered £100 voucher as compensation we rejected this and e-mailed again. No answer so rang them again. It took 10 minutes to answer the phone then after speaking to someone put back on hold for 30 minutes then was reconnected to the wrong department who could not help us. He asked us to ring the number again and this time it was CLOSED. Worst experience of a cruise and worse experience of a holiday company. Do not use them we are never going to. Read Less
1 Helpful Vote
Sail Date: August 2008
My wife and I are frequent cruisers and have always been more than happy with the service that we have experienced, but had never cruised with Thomson before. On booking I was asked to state my preference on single or double beds, I ... Read More
My wife and I are frequent cruisers and have always been more than happy with the service that we have experienced, but had never cruised with Thomson before. On booking I was asked to state my preference on single or double beds, I stated that we would like a double bed. On arrival onboard the Celebration we were shown to our cabin, only to find we had been allocated single beds and on checking our living quarters, we would have been willing to forfeit our cruise had we had been able to reclaim our luggage. The cabin itself was passable, but our toilet facilities were disgusting, our shower room was in a terrible condition. There was mold on the grouting of the tiles both on the walls and floor of the shower tray area, also in the corners of the tray. At the rear of the toilet there were tiles hanging off the wall and around the toilet between tiles was brown stains. On turning on the shower water started to come back up the drain and if taking a shower we would then be paddling in used water from the drain. We reported the problems to reception and requested a change of cabin and were told that all cabins were fully booked but that our complaints would be noted. On the following day, we returned to reception to see what progress had been made in resolving our problem and was told that the matter had been reported. We returned to our cabin later the following day to find the bin full of old sealant which had been scraped up and sealant around the shower tray and floor had been renewed, however the mould was not removed and no attempt had been made to repair the sealant around the drain and the floor remained stained. The bathroom remained unhygienic and unfit for use. The life jackets that were assigned to this cabin were also so ingrained with grease and dirt that they were also unhygienic and unfit for use, my wife and I had to wear hand towels around our necks (so that they would not touch our skin) during the lifeboat drill. The quality of the bathroom linen during this cruise was less than luxurious; at best they were tired and worn, and at worst disgusting. The vibration that run through the whole of the ship 24/7 was unbearable and must be harmful to the health, my ankles were swollen the whole trip. The pool on the lido deck was taken out of use after the first couple of days and remained closed for the remainder of the cruise and both Jacuzzi's on board were not in use the whole trip. The hygiene in the deck showers was unsatisfactory and unfit for use. On the 15th we approached reception to find out why the pool was still closed and were treated very offhand and not given an satisfactory answer, so we requested an interview with the captain. We met with the captain the following day, we expressed our thoughts on all of the above and expressed our comments on the cruise in general. However the captain was unable to provide adequate reasons or solutions for or to our problems. We booked this cruise this cruise with Thomson because we believed British was best and feel we have been badly let down, the ship was far from luxurious and although the food was served in quantity there was very little quality even the milk served was UHT long life milk. We have contacted Thomson and supplied photographic evidence for all of our comments above, the reply from Thomson customer services was unsatisfactory. Photographs are available on request. If you have cruised with Thomson and have been happy, please try another company and you will pleasantly surprised at the difference. For the same the same price we could have booked with our usual company and had a luxury cruise. Please be aware - we wasted our money - Thomson didn't care - please don't waste your money. Read Less
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