4 Marella Cruises Marella Celebration Cruise Reviews for Holiday Cruises to Canary Islands

We wanted to escape the Xmas madness in the UK and treated ourselves to a Xmas and new year cruise to get some sun. We have had two previous summer cruises so were looking forward to trying a winter one. We had a fantastic time. Staff as ... Read More
We wanted to escape the Xmas madness in the UK and treated ourselves to a Xmas and new year cruise to get some sun. We have had two previous summer cruises so were looking forward to trying a winter one. We had a fantastic time. Staff as always were exceptional, though we agree that service was a little slow at times. Entertainment was extremely high quality and we always found a seat (on popular nights like the formal nights you just have to get there in good time). Food was varied, tasty and always hot. We had an inside cabin which we thought was bigger than others we have had. The Horizon bar was lovely to get away from the busier areas of the ship and enjoy lovely views. There were a lot of people complaining and moaning constantly throughout the cruise and most of the time we could see no genuine reason for it - I guess some people like to moan! My teenagers were shocked by it - and that's saying something! Sunshine on most days and a comfortable 'home' to come back to - what more could we want? Read Less
Sail Date December 2013
This was our third cruise on the Celebration this year and since April we have seen a decline . We did voice our concerns in August but was informed by Thomson Customer Service that they were sorry they did not meet our expectations but ... Read More
This was our third cruise on the Celebration this year and since April we have seen a decline . We did voice our concerns in August but was informed by Thomson Customer Service that they were sorry they did not meet our expectations but had for the majority ! So we went for our first Christmas & New Year cruise with the hopes and expectations that all would be perfect, not so, how wrong were we. Drinks service on board is really poor a wait of at least 45 mins to get an order in and maybe an other 15 mins to get the drinks. Not by any means the staff's fault , they are just not enough. All our previous cruises with Thompson up to 2013, staff had sections, they had time to talk to you, your drinks were topped up , you didn't spend time you have to be relaxing looking for bar staff !! We bought the drinks package and we have lost out badly, we just could not get served even when going to bar yourself you had to wait ages. The drinks package just keeps adding concessions , and now you have the lovely new coffee shop which replaces Explorers and that is not included in the drinks package, although they did reduce hot drinks for you. This still makes Hemmingways crowded from those who may have sat in explorers now go in here , so there is lack of seats and of course bar service a major struggle as they look after the casino too. If it wasn't for the fantastic casino staff you would never get a drink while playing ! One of the biggest disappointments was we were expecting a WOW factor on arrival, big company , big brand , was expecting big decorations. So not the case, was truly lacking and Horrizons had none at all !No Christmas shows just repeats from what they have done throughout the year, same quizes, same jokes! same play. No build up to Christmas or New Year from Cruise Director Gavin, if a announcement was made by him it was geared around selling something! You were constantly hassled to buy wine packages, wine taster evening's , pictures (of which 1 night they had 5 areas on board they set up to grab you ), We sailed Christmas Eve but docked Christmas Day when all shops were closed ? No fireworks New Years Eve as we were sailing ! They even hassled you to buy champagne for New Year , no offense the price we paid I was expecting it to be free ! No little touches for Christmas, mince pies in cabins? mulled wine ? just a repeated CD playing same Christmas tunes. Even the Cruise News was the same , could it not have come with Christmas Colours ? They did do Santa for little ones. Food was cold, repeated and you could see the servings of certain foods in the Lido was reused on another seating. Food was the same as what was served in August, except Christmas and New Years Day.The Lido is now no longer 24hr dining and closes at 1am, which although I can see opening all the time is silly I do feel it should close when all the entertainment is closed. On New Year Eve it still closed at 1am although people were still on the Lido deck drinking and dancing! We had a feeling there was norovirus on board as they switched to serving us, drinks menu's were taken in. When I asked why drinks menu's were taken in I was informed it was due to passing on any germs, I sort of understood that , but the menu's for drinks and snacks you had to buy in full were still out ? If you got a large straw with a drink the tip of the paper cover was on but if you had a smaller straw it didn't ? This was to stop spread but did not make sense why one and not the other. Everything now on board seams geared around extracting as much money as possible from you. You no longer feel important to Thomson, we made a written complaint and left it with reception, we were not contacted by anyone to say they would look into it or that they had received it! Nothing from the cruise director!. Constant vibration throughout the ship even in dock! Basically we paid for a Christmas cruise and we actually got a very poor normal cruise. Certainly not standards you would expect from Thomson. Read Less
Sail Date December 2013
We went on the Celebration for Christmas and the New Year and after a fantastic time on the Majesty last year we had high expectations for a great time this year. After promoting the ship as a 'Platinum' ship we were expecting ... Read More
We went on the Celebration for Christmas and the New Year and after a fantastic time on the Majesty last year we had high expectations for a great time this year. After promoting the ship as a 'Platinum' ship we were expecting the standards to be high but they were appauling. The food was cold and repetative and in most cased tasteless. We were constantly bombarded by photographers and there were 4 formal evenings instead of two but we were not informed before the cruise. Several people had not packed for the additional evenings. The set dining was a shambles. There was absolutely no reason for everyone to be at the dining room for 8.15pm on Christmas Day or New Year's Eve. Many people were still waiting for a table after 9.30pm. It also put pressure on the waiting and galley staff. What should have been a special New Year's Eve was a bit of a flop. The entertainment staff at the back of the ship with some poppers was not exactly high end entertainment for New Year's Eve. Many people could not understand why Madeira was not on the itinerary with it's world renown firework display. Probably more cut backs by Thomson. The staff tried their best but service was poor in some areas and on one occasion we walked out of the Horizon bar after waiting 30 minutes for a drink. The coffee shop has a charge even if you are on 'all inclusive' and there are cabins instead of the cinema which make the ship busier.There was a serious lack of space when everyone was on board. The food finished at 1pm although you could order room service at an additonal charge yet again. On the second week my husband contracted Noro Virus and we were confined to our cabin for 48 hours. Many passengers and staff contracted the infection causing more problems with staff shortages. Although staff were seen to be wiping tables and mopping floors we never saw them actually rinse the cloths in hot soapy water and the mops were filthy. The ladies' toilets outside the coffee shop and Horizons bar were a disgrace in the evening. When I reported this to the reception I was told house keeping had been informed but 3 hours later nothing had been done to clean them or unblock the toilets. The waitresses in Hemmingways did try their best and the standard of service delivered by Manny and Jasper in the Meridian restaurant saved out holiday. Apollo our cabin steward worked hard and kept our cabin spotless. We have always had fantastic holidays with Thomson Cruises but if this is the future of their 'Platinum' fleet we will not be chosing them in the future. Read Less
Sail Date December 2013
I know some people thought this cruise was fine and have even re-booked for next year but for the life of me I cannot understand why. I don't go on holiday to pick fault but I have nothing good to say about the Celebration. Our ... Read More
I know some people thought this cruise was fine and have even re-booked for next year but for the life of me I cannot understand why. I don't go on holiday to pick fault but I have nothing good to say about the Celebration. Our problems started way before we even embarked - with the awful customer service we received from the call centres (having booked on line). It took well over half an hour just to make a payment, they then gave us the wrong telephone number to book excurisions and in the end we had to call into one of the Thompson shops where they confirmed that the call centre service was a matter of some concern to customers. However that said we were looking forward to our week's cruise to the Canary Islands and Madiera. The ship is old and no amount of refit is going to change the lack of space and facilities. The food was pretty awful. cold, repeditive and recycled. There was an outbreak of novo virus (we spoke to two ladies who were confined to their cabin for 2 days). The staff for the most part, were friendly although terribly overworked. Service in the bars was slow and on no account would you get value for money if you had paid for the drinks package (we got our included as we had booked early). We had to ask for milk for the complimentary tea/coffee and had to request pool towels which should have been in our cabin and we never got replacement toiletries. Entertainment was abismal ranging from a song and dance group who could neither sing or dance to Butlins style games. We spent one day at sea and the next day was Christmas Day when we docked and everything was closed on shore. It would have been much better if we could have had 2 days in Madiera but I feel everything was cost cutting so it was cheaper to have the ship at sea. They have formal nights (we had 2 although nothing in the booking advised that there was one extra one as it is usually one per week I think) but the great majority of people did not conform to 'black tie' and there were many men very casually dressed so if Thompson aren't going to enforce formal dressing on these occasions I would suggest they drop this as this cruise is pitched , in my opinion, at the low end of the market and I would be hard pressed to give it a 3 star rating. I was going to book the Dream for next Christmas but I am going back to P & O. Read Less
Sail Date December 2013
Marella Celebration Ratings
Category Editor Member
Cabins 3.5 3.8
Dining 4.0 4.0
Entertainment 4.0 4.0
Public Rooms 4.0 4.0
Fitness Recreation 3.0 3.5
Family 3.0 3.5
Shore Excursion 4.5 3.6
Enrichment N/A 3.3
Service 5.0 4.4
Value For Money 4.0 3.7
Rates 4.0 3.9

Find a Cruise

Easily compare prices from multiple sites with one click