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2 Marella Cruises Arctic Cruise Reviews

We always choose our cruises by itinerary, not cruise line and this one did not disappoint. Combination of fjords and the Arctic with the 24 hour daylight was perfect for us, Marella only do this route once a year and not many other cruise ... Read More
We always choose our cruises by itinerary, not cruise line and this one did not disappoint. Combination of fjords and the Arctic with the 24 hour daylight was perfect for us, Marella only do this route once a year and not many other cruise lines do trips into the Arctic Circle. First the good points - some people are a bit sniffy about Marella (Butlins at sea etc) but loads of positives for us. First the size of ship, we prefer the smaller ones and the Explorer we found to be light and airy, especially the Mediterranean lounge which houses the fab tapas restaurant and the pizza/pasta in the evenings at no extra cost with spectacular views. All in all, the food we ate was certainly on a par with any other ship we have been on. The extra cost Surf and Turf and Kora Lai were top notch, as were all the staff (and we include the fabulous quiet bar 'Aperitif staff' just outside these venues as well - our bar of choice - mainly because you could get Fever tree tonics and Bottega processo on the premium upgraded all inclusive which for us at just over £7 a day we considered good value). The regular staff (bar staff, cleaners, cabin staff ) all great. Now the Marella entertainment and customer facing staff could take a few lessons from the regular staff. Even spoke to Calvin James (head of staff?) ref some points but even he didn't give us much eye contact and generally didn't give the impression that he was being very attentive to our conversation. The entertainment from our point was very ' samey' - silent disco brilliant but mix it up abit and theme it eg have a soul theme v the 80'st,lost is novelty after a few times but with a few changes it could be so much better, you have the staff. Again some of the staff seemed to turn their smiles on and off. And only so many times you can watch Bohemian Rhapsody........And a bit more variety on the at sea days would be good, as we were in the Arctic Circle it is hardly sunbathing weather. But we did have a concern with the comedian that was flown in and thanks to head of entertainment that met us to talk about our issues. Thank you for that. If you do this cruise next year just be aware that as it a one off cruise , go with an open mind. Weather etc can affect it - we were blessed with the most fab weather. But some of the ports required us to tender when originally we were due to be harbourside, so if you have mobility issues, be warned. Also when we did use the destinations staff, on a few of the trips it was very poorly arranged. Alot of waiting around in the cold, and we were one of the youngest on board (we are 58!) . No wonder we choose to do our own thing in port if we can, not good value at all. Cabin was great, proper shower door and huge balcony, had a hammock, sunbed and 2 chairs and a table (extra large balcony cabin!). Maybe a few funky toiletries would be nice and the towels could have been a lot fluffier! But all in all, no issues. So would be cruise Marella again? If the itinerary was right, yes we would. As an ex - Tui member of staff, I know you can do much better, it won't take alot to sharpen up staff attitudes and better organised excursions, lets give the big boys a run for the money! And please keep the middle sized ships, they can get into all the smaller ports that those monsters can't! Read Less
Sail Date June 2019
Just arrived back from Midnight Sun Cruise with Discovery. This was the worst cruise we have ever been on and I have been on many all over the world. Hurricane Hectar changed our plans and we headed for a safe port. I totally understand ... Read More
Just arrived back from Midnight Sun Cruise with Discovery. This was the worst cruise we have ever been on and I have been on many all over the world. Hurricane Hectar changed our plans and we headed for a safe port. I totally understand this. What I don't understand that when the hurricane passed, we headed south instead of north. I was not alone in thinking this. Many people I spoke to would have gladly given up a port to enable the ship to go to the northern cape. I did not book an expensive holiday to cruise the fjords for nearly 13 days. I booked to go to the northern cape. 5 trips were cancelled and one of those was a rearranged trip by Marella. It seems to me they took an easy option visiting ports that they were familiar with. We were gutted we did not reach the northern cape etc. We were fed up of seeing virtually indistinguishable port after port. Our mantra became...repeat, repeat...Mountains, repeat, waterfalls, repeat, god forsaken town, repeat, tacky souvenir shops, repeat. We were totally bored even though we went on trips every day. They misrepresented how difficult some of the trips were. What they classed as moderate walking to the foot of a glacier was supposed to take 45 minutes of moderate walking. Haha, We are both fit and it took well over an hour of steep uphill walking. Many of the passengers struggled with this and did not make it to see the glacier. Some passengers were struggling to breathe.There were other trips like this. The weather was also not good. A very disappointing cruise and we felt did not justify the cost of it. A complete waste of time and money. So glad to be back home. The food and waiting staff were very good. Read Less
Sail Date June 2018
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