14 Tenerife Holiday Cruise Reviews

Thomson Majesty – (Old Smokey) Sailed on the Majesty from 19th to 26th December - Canary Islands. We joined the ship in Tenerife but unfortunately several hundred other passengers arrived at the same time as flights all came in ... Read More
Thomson Majesty – (Old Smokey) Sailed on the Majesty from 19th to 26th December - Canary Islands. We joined the ship in Tenerife but unfortunately several hundred other passengers arrived at the same time as flights all came in together, so we had a long wait to be processed before embarking on the ship, complimentary refreshments were offered to those waiting in line. First impressions of the ship was not a wow, but it seemed clean although dated and in need of upgrade. We paid extra for an outside cabin on Deck 8 and it was the smallest cabin we have every been in, even the toilet and shower area was extremely small, with no bathroom cabinet or shelves for toiletries. Wardrobe space was sparse with no space for shoes. No fridge. The room however was clean and housekeeping could not be faulted, other than she folded our wet towels and placed them back on the shelf when we had left them hanging up to dry off. When we first started cruising with Thomson the safe deposit box in the cabin was free, however it now costs £15 per week. Self service buffet on Deck 10 was disappointing, little choice of food, salads pre plated in cereal bowls and “hot” food was usually luke warm. Breakfast was the best meal of the day with the egg station offering fresh omlettes, waffles and pancakes, however this was suspended during the week due to norovirus outbreak. We attended one gala, formal evening and were disappointed with the meal as it appeared to have been pre-plated and then reheated. Nothing really special about the meal other than passengers made the effort and dressed up. Waiters seemed to be rushing us through and we had to ask for coffee after waiting quite a while after our meal. Entertainment was typical Thomson, and I say that as someone who enjoys the entertainment on Thomson cruises, however the standard on the Majesty was not as good as we have experienced on Celebration or Spirit. The entertainment team on the Majesty were not as approachable and friendly as we have experienced on other Thomson ships. Sun loungers were marked with black soot from the ships funnels and this marked clothing if you did not notice or did not wipe the sun loungers before sitting on them. There always seemed to be really dark smoke spewing out of the funnels. The general ambience of the Majesty was poor and only saved by the fellow passengers who were friendly and always up for a chat. If this had been my first cruise I would have been very disappointed and would have been put off cruising. Would we sail on Thomson Majesty again, no, but we would sail with Thomson again on the Celebration or Spirit. We would also be open to trying The Dream at some time in the future. Thomson Cruises offer value for money, are British based in their clientelle, food choice and entertainment and they do not charge daily gratuities so we would recommend Thomson Cruises for those who do not want to share the ship with 3,000 other passengers and listen to announcements in 3 different languages before paying daily gratuties and 15% service charge on every drink you buy. Read Less
Sail Date December 2014
This is our 5th xmas/new year cruise with Thomson and I am afraid to say probably our last! The staff have changed from being happy/chatty to dull and miserable looking. I am not saying they do not work hard, as most do, but a smile now ... Read More
This is our 5th xmas/new year cruise with Thomson and I am afraid to say probably our last! The staff have changed from being happy/chatty to dull and miserable looking. I am not saying they do not work hard, as most do, but a smile now and then would make all the difference. We found the service to be very poor this year, the entertainment program was repeated exactly for both weeks, except the comedian changed. We enjoyed the food and service in the 4 seasons, however found the service in the 7 seas lacking. The self service option was removed after 2 or 3 days and crew did not know what they were doing most of the time and queuing became the norm. We have only every cruised with Thomson (12+) and up until now loved the product, I have two cruises booked already for next year and unless things improve on the next one, they will be our last! Read Less
Sail Date December 2014
Having cruised with Thomson before on both Destiny and Celebration we were looking forward to a fantastic Christmas cruise on Thomson Majesty. This was the first time we had been away from home at Christmas and following our experience it ... Read More
Having cruised with Thomson before on both Destiny and Celebration we were looking forward to a fantastic Christmas cruise on Thomson Majesty. This was the first time we had been away from home at Christmas and following our experience it will also be the last. We logged our complaints prior to disembarking on 26th December 2014, and followed this up with an email on our return. I am so glad I did, because what we complained about is repeated in many reviews I have since read. In fact when I read the reviews and showed my Mother with whom I traveled, you would have thought my complaints had been taken from the reviews. Just to confirm our complaints in brief, ship very tired and not very clean. On arrival in our cabin there was a very strong smell of sewage/dirty drains throughout the cabin which we reported. Food choice was very poor, never had a meal that was hot always only luke warm [food hygiene/safety issue]. Remember this was a Christmas cruise and at afternoon tea they were serving peanut butter sandwiches! biscuits that all looked different but all tasted the same. Christmas dinner in the restaurant was also very poor again only luke warm, service was very slow and didn't get out until 2245 so missed the 1st 15 mins of show in the theatre. There was an outbreak of what they said was Norovirus, but wouldn't be surprised if it wasn't due to the food! This outbreak caused absolute chaos, staff didn't seem to have a clue what they were doing and caused long delays in the buffet areas. There were always shortages of milk and cups at meal times. With the exception of the Entertainment staff who all worked very hard to put on excellent shows, most other staff were quite rude. We forgot to mention in our complaints about the towels, but agree with others that they were mostly threadbare and grey not white [our dog has better towels]! Jacuzzi had dirty brown coloured water in them, when empty it looked like rust in the bottom. We were asked to provide an email address so that Thomson could contact us a few days after our return to get our feedback, we are still waiting. The places we visited and the weather was good. The ship was a big let down and would advise anyone thinking of going on Thomson Majesty to think again! I could go on and on but would just be repeating what most others have already written. Surely we cant all be wrong? Read Less
Sail Date December 2014
I know some people thought this cruise was fine and have even re-booked for next year but for the life of me I cannot understand why. I don't go on holiday to pick fault but I have nothing good to say about the Celebration. Our ... Read More
I know some people thought this cruise was fine and have even re-booked for next year but for the life of me I cannot understand why. I don't go on holiday to pick fault but I have nothing good to say about the Celebration. Our problems started way before we even embarked - with the awful customer service we received from the call centres (having booked on line). It took well over half an hour just to make a payment, they then gave us the wrong telephone number to book excurisions and in the end we had to call into one of the Thompson shops where they confirmed that the call centre service was a matter of some concern to customers. However that said we were looking forward to our week's cruise to the Canary Islands and Madiera. The ship is old and no amount of refit is going to change the lack of space and facilities. The food was pretty awful. cold, repeditive and recycled. There was an outbreak of novo virus (we spoke to two ladies who were confined to their cabin for 2 days). The staff for the most part, were friendly although terribly overworked. Service in the bars was slow and on no account would you get value for money if you had paid for the drinks package (we got our included as we had booked early). We had to ask for milk for the complimentary tea/coffee and had to request pool towels which should have been in our cabin and we never got replacement toiletries. Entertainment was abismal ranging from a song and dance group who could neither sing or dance to Butlins style games. We spent one day at sea and the next day was Christmas Day when we docked and everything was closed on shore. It would have been much better if we could have had 2 days in Madiera but I feel everything was cost cutting so it was cheaper to have the ship at sea. They have formal nights (we had 2 although nothing in the booking advised that there was one extra one as it is usually one per week I think) but the great majority of people did not conform to 'black tie' and there were many men very casually dressed so if Thompson aren't going to enforce formal dressing on these occasions I would suggest they drop this as this cruise is pitched , in my opinion, at the low end of the market and I would be hard pressed to give it a 3 star rating. I was going to book the Dream for next Christmas but I am going back to P & O. Read Less
Sail Date December 2013
This was our third cruise on the Celebration this year and since April we have seen a decline . We did voice our concerns in August but was informed by Thomson Customer Service that they were sorry they did not meet our expectations but ... Read More
This was our third cruise on the Celebration this year and since April we have seen a decline . We did voice our concerns in August but was informed by Thomson Customer Service that they were sorry they did not meet our expectations but had for the majority ! So we went for our first Christmas & New Year cruise with the hopes and expectations that all would be perfect, not so, how wrong were we. Drinks service on board is really poor a wait of at least 45 mins to get an order in and maybe an other 15 mins to get the drinks. Not by any means the staff's fault , they are just not enough. All our previous cruises with Thompson up to 2013, staff had sections, they had time to talk to you, your drinks were topped up , you didn't spend time you have to be relaxing looking for bar staff !! We bought the drinks package and we have lost out badly, we just could not get served even when going to bar yourself you had to wait ages. The drinks package just keeps adding concessions , and now you have the lovely new coffee shop which replaces Explorers and that is not included in the drinks package, although they did reduce hot drinks for you. This still makes Hemmingways crowded from those who may have sat in explorers now go in here , so there is lack of seats and of course bar service a major struggle as they look after the casino too. If it wasn't for the fantastic casino staff you would never get a drink while playing ! One of the biggest disappointments was we were expecting a WOW factor on arrival, big company , big brand , was expecting big decorations. So not the case, was truly lacking and Horrizons had none at all !No Christmas shows just repeats from what they have done throughout the year, same quizes, same jokes! same play. No build up to Christmas or New Year from Cruise Director Gavin, if a announcement was made by him it was geared around selling something! You were constantly hassled to buy wine packages, wine taster evening's , pictures (of which 1 night they had 5 areas on board they set up to grab you ), We sailed Christmas Eve but docked Christmas Day when all shops were closed ? No fireworks New Years Eve as we were sailing ! They even hassled you to buy champagne for New Year , no offense the price we paid I was expecting it to be free ! No little touches for Christmas, mince pies in cabins? mulled wine ? just a repeated CD playing same Christmas tunes. Even the Cruise News was the same , could it not have come with Christmas Colours ? They did do Santa for little ones. Food was cold, repeated and you could see the servings of certain foods in the Lido was reused on another seating. Food was the same as what was served in August, except Christmas and New Years Day.The Lido is now no longer 24hr dining and closes at 1am, which although I can see opening all the time is silly I do feel it should close when all the entertainment is closed. On New Year Eve it still closed at 1am although people were still on the Lido deck drinking and dancing! We had a feeling there was norovirus on board as they switched to serving us, drinks menu's were taken in. When I asked why drinks menu's were taken in I was informed it was due to passing on any germs, I sort of understood that , but the menu's for drinks and snacks you had to buy in full were still out ? If you got a large straw with a drink the tip of the paper cover was on but if you had a smaller straw it didn't ? This was to stop spread but did not make sense why one and not the other. Everything now on board seams geared around extracting as much money as possible from you. You no longer feel important to Thomson, we made a written complaint and left it with reception, we were not contacted by anyone to say they would look into it or that they had received it! Nothing from the cruise director!. Constant vibration throughout the ship even in dock! Basically we paid for a Christmas cruise and we actually got a very poor normal cruise. Certainly not standards you would expect from Thomson. Read Less
Sail Date December 2013
We went on the Celebration for Christmas and the New Year and after a fantastic time on the Majesty last year we had high expectations for a great time this year. After promoting the ship as a 'Platinum' ship we were expecting ... Read More
We went on the Celebration for Christmas and the New Year and after a fantastic time on the Majesty last year we had high expectations for a great time this year. After promoting the ship as a 'Platinum' ship we were expecting the standards to be high but they were appauling. The food was cold and repetative and in most cased tasteless. We were constantly bombarded by photographers and there were 4 formal evenings instead of two but we were not informed before the cruise. Several people had not packed for the additional evenings. The set dining was a shambles. There was absolutely no reason for everyone to be at the dining room for 8.15pm on Christmas Day or New Year's Eve. Many people were still waiting for a table after 9.30pm. It also put pressure on the waiting and galley staff. What should have been a special New Year's Eve was a bit of a flop. The entertainment staff at the back of the ship with some poppers was not exactly high end entertainment for New Year's Eve. Many people could not understand why Madeira was not on the itinerary with it's world renown firework display. Probably more cut backs by Thomson. The staff tried their best but service was poor in some areas and on one occasion we walked out of the Horizon bar after waiting 30 minutes for a drink. The coffee shop has a charge even if you are on 'all inclusive' and there are cabins instead of the cinema which make the ship busier.There was a serious lack of space when everyone was on board. The food finished at 1pm although you could order room service at an additonal charge yet again. On the second week my husband contracted Noro Virus and we were confined to our cabin for 48 hours. Many passengers and staff contracted the infection causing more problems with staff shortages. Although staff were seen to be wiping tables and mopping floors we never saw them actually rinse the cloths in hot soapy water and the mops were filthy. The ladies' toilets outside the coffee shop and Horizons bar were a disgrace in the evening. When I reported this to the reception I was told house keeping had been informed but 3 hours later nothing had been done to clean them or unblock the toilets. The waitresses in Hemmingways did try their best and the standard of service delivered by Manny and Jasper in the Meridian restaurant saved out holiday. Apollo our cabin steward worked hard and kept our cabin spotless. We have always had fantastic holidays with Thomson Cruises but if this is the future of their 'Platinum' fleet we will not be chosing them in the future. Read Less
Sail Date December 2013
In early December we had our first transatlantic cruise on the Thomson Dream (02-12-11 to 18-12-11) to the Caribbean. We had a fantastic time, although we are aware that there were others on the ship who would not agree with us. There did ... Read More
In early December we had our first transatlantic cruise on the Thomson Dream (02-12-11 to 18-12-11) to the Caribbean. We had a fantastic time, although we are aware that there were others on the ship who would not agree with us. There did seem to be some serial moaners on the ship who were looking for issues to rival the problems the ship had on the 2010 transatlantic crossing. We had an outside plus cabin on deck 9 which was very good, plenty of room and a nice sized bathroom and clean. It also gave us good access to the ships amenities on all decks. As we are not ones for sunbathing much so we decided to have a pretty full itinerary of excursions when we reaches the Caribbean. These included swimming with dolphins, swimming with turtles, horse riding and snuba diving. The Excursions Team on board the Dream were excellent particularly Ruth and Adrian. We also found that getting a local taxi (not those at the port) was a great way to see the islands. These tend to be at a fraction of the price of the tours and you get out what you put in. Transatlantic sunsets and Caribbean sun rises are quite magnificent; this coupled with flying fish almost all crossing certainly and making new friends made it a most memorable holiday. The islands visited were all gems in themselves and each had unique character. The locals are exceptionally friendly (again some people will differ with this view) and will accept a polite no thank you if you don't want bothered. Just remember they rely on tourism. Our highlights are as follows (could go on and on for hours):- St. John's, Antigua (great if you want diamonds or sample the local brews. Horse riding through the surf!) Philipsburg, St. Maarten (two flags Dutch and French island tour very good) Road Town, Tortola, British virgin islands (Dolphin swim.........just excellent) Basseterre, St. Kitts (scenic railway was a great way to see a lot of the island, despite what the locals said) Portsmouth, Dominica (great rainforest, watch out for the snakes) Castries, St. Lucia (snuba madness and the views on Pigeon Island are just stunning) Kingstown, St. Vincent (dolphin and whale watch. A pod of 40 dolphins swimming beside us for 30mins) St. Georges, Grenada (taxi island tour with monkey encounter, cliff divers and local artist) Scarborough, Tobago (the glass bottom boat, Buccoo reef snorkelling and swimming in the Caribbean) Bridgetown, Barbados (swim with turtles, sail on a catamaran and rum, what a way to finish) The food on board was OK, I would not say spectacular and not as good as the Thomson Celebration food. We ate at the Orion Restaurant most nights as my wife has a gluten and diary free diet. The Celebration had a specific gluten free menu but the Dream does not. Once we explained this to the Restaurant staff everything was cooked specifically for her (a special thanks to Elmer, Hotif, Rey, Archie and Dion as without their help the holiday would not have been the same). The staff in general were excellent and very friendly, especially Monika and Fairy who worked extremely hard all hours of the day and night to make our experience all the better. The entertainment on board improved as the trip went along. This was the first time many of the artists had performed in front of the public as a group. The piano bar was great and there were a number of other activities from the gym to quizzes, lectures, guest speakers and demonstrations to keep one occupied. The Cruise Director Stephen Guy was excellent and had a presence on stage with a fantastic voice. The majority of the entertainment was based within the Medusa Lounge which did not have enough seating for the demand. There was a distinct feeling that the transatlantic cruise was being used to gear the ship up for the winter season in the Caribbean. Apart from the main entertainment show being disjointed there was far too much maintenance going on. Doors were being varnished, areas being painted, rust was being scrapped of deck 10 which meant that areas of deck 9, the main promenade deck were isolated and the hand rail along most of the port side of deck 9 was had a barrier preventing access for four days. The funnel spewed soot at regular intervals and this ended up on out clothes when we were at the stern; one gentleman had his breakfast spilt over him due to a large piece of soot debris hitting his tray. There was constant disinfecting of the ship due to the presence of norovirus (some people were quarantined after succumbing, however others failed to follow the ship's strict hygiene policy - deliberately). Our disappointment regarding this matter relates to the lack of information and honesty over the extent and whether the ship should have sailed or not from Tenerife. Our air conditioning and hot water failed for three days and the head of the customer services was rude and abrupt to both my wife and I regarding this. No hot water = poor hygiene on a contaminated ship. The only other gripe is that on two occasions our towels were not laundered and put back on the racks. There were not enough sun beds which resulted in the fanatics out at 05:30 each morning to claim their spot. When we did manage to get sun beds together we had to go for meals separately to avoid the circling vultures claiming the spoils. The last paragraph were the things that took the shine off the holiday a wee bit. We will go back to the Caribbean and will do a transatlantic cruise again but I think not on the Thomson Dream. Read Less
Sail Date December 2011
REVIEW: Mediterranean Highlights 29th Oct- 11th Nov Thomson Dream We have recently (11th Nov) returned from an amazing 2 weeks on board the Thomson Dream on their Mediterranean Highlights cruise. Having initially sailed on their ... Read More
REVIEW: Mediterranean Highlights 29th Oct- 11th Nov Thomson Dream We have recently (11th Nov) returned from an amazing 2 weeks on board the Thomson Dream on their Mediterranean Highlights cruise. Having initially sailed on their disastrous inaugural sailing in April 2010, we were a bit apprehensive about booking on this ship again, but having given it a lot of thought, we realised that Thomson would not let all these problems go by without doing everything in their power to make this ship, their best ever. WE WERE NOT DISSAPOINTED !! Flights from Luton to Palma went without a hitch. We paid for extra legroom, and that is what we got. At Palma a swift transfer to the ship, check-in and we were on board in time for lunch. At the port we were so pleased to see Paul Evans who was on the Destiny last Christmas when we sailed on the Transatlantic crossing. He recognised us and came over straight away with a lovely warm smile and a hug. Straight away we knew this was going to be a fun cruise. Once on board, we were sooo pleased with the huge size of our cabin and bathroom. We had an over- bath shower in it so the bathroom was larger than most. This we were very pleased with. Only quibble is, we had NO storage drawers at all in our cabin, just the double wardrobe. This did upset up at first, but we soon managed to find room for all our small items and this was not a problem anymore. Our Cabin Steward Trisna, came and introduced himself and we them went to explore the ship to see if there were any changes. And there were!! The carpets in the Medusa were either new or thoroughly cleaned. In fact all the bars were the same. Everywhere smelt fresh and clean. On speaking to Reception, we were very pleased to see that Bricks, was also working on this ship. Last time we saw him was on the Celebration, and he too recognised us and gave us a warm welcome everytime we saw him. He has an amazing singing voice and performed on the crew show again this time!! On the first day, the Orion was not opened at lunchtime, so we ate in the Lido Grill buffet restaurant, which was OK. Usual buffet food, but nothing to write home about. Evenings we always ate in The Orion and the food and service there was excellent, especially our waiters Manual & Yana (bless him!!) and our wonderful wine waiter Jesse (Jesus). I was on a low calorie diet and the staff and chef did everything in their power to help me keep to the diet. I did take my own Weightwatchers bread, low calorie butter & salad cream and they kept it in their fridge, bringing it to my table every mealtime, which was great and I managed NOT to put on any weight at all on this cruise. Thank you very much for all your help. Air con very cold in the restaurant, which made it a bit uncomfortable, as you just couldn't wait to finish your meal and leave the restaurant. The entertainment on board was excellent. During the day there were lots of different things to do, including quizzes, talks, theatre show, and my favourite...deck parties which I loved. The atmosphere was great and everyone joined in. The Cruise Director Paul Fisher (snr) and his assistant Paul Evans (jnr) looked after us very well, and the team of dancers and singers were the best on any Thomson ship, especially Kate & John. Evening shows are NOT to be missed. The titles may seem the same as on other ships, but they are all performed with a different twist which makes them so unusual. Excellent shows!! The Broadway theatre does get very cold, so wear something warm over your clothes. Afternoon tea was served every day on deck 9 in the Lido and consisted of homemade cakes, scones, biscuits, sandwiches, canapés etc. Lovely feast. The resident band, Strum Jam, were excellent and kept everyone moving in the Medusa lounge, which also hosts the quizzes and game shows. Don't miss the showcase shows at the end of the night. They are excellent and usually performed by individual members of the dance team. Drinks are a bit pricey (£3.70 short excl mixer) but we had All Inclusive so it didn't matter this time. Lifts were always breaking down, but fixed instantly, and we could do with more lifts on each floor, for the number of passengers this ship holds. You were constantly waiting for lifts, especially at busy times. All in all, this was an amazing cruise and for the first time ever, we met passengers we had encountered on previous Thomson cruises (we have done 7 so far in the past 3 yrs), which was great. It was like one big family re-union. We also met some lovely new friends and thoroughly enjoyed their company too. This ship has turned itself round 120% in such a short time. Well done Thomson and we can't wait to get back on board again very soon. BEST CRUISE EVER. Read Less
Sail Date October 2011
We had been on Calypso last year and knew that Spirit would be as good. The plus for these ships is that every passenger is friendly and ready to talk and at each meal you meet someone different to talk to. The cabin staff are very ... Read More
We had been on Calypso last year and knew that Spirit would be as good. The plus for these ships is that every passenger is friendly and ready to talk and at each meal you meet someone different to talk to. The cabin staff are very friendly (perhaps with a view to a monetary gain at the end of the cruise!!) The shows are terrific and the crews talent contest not to be missed. We were lucky to have Elvis as a waiter and entertainer on that night. He was a star! The one place that should be missed out on this cruise is Agadir - not worth going to do. Everyone we talked to who had been was of the same opinion. Some places could do with a shuttle transfer from docks. A shuttle was available at Lanzarote but Madiera could hae really done with one. Thoroughly recommend Thompson Cruises. I have been on nine Pricess Cruises - which I have enjoyed, but my next one will be on Thompsons. Read Less
Sail Date December 2010
My first Christmas on holiday and now I know why some people choose to spend them holidaying..... I deliberately chose a fairly small ship as I was travelling solo. I wanted friendliness and was not disappointed. Such a ... Read More
My first Christmas on holiday and now I know why some people choose to spend them holidaying..... I deliberately chose a fairly small ship as I was travelling solo. I wanted friendliness and was not disappointed. Such a variety of food - being a fish lover I tasted the best fish dishes ever: including grilled hake, flaked salmon, tuna, cod, poached salmon. What really helped to make it was the entertainment - 5* Christmas Day I watched a pantomime with a real traditional flavour and all 7 evening performances including a comedian and Dean Martin impersonator. All were great!! On entering the main restaurant Christmas morning I was greeted with - Madam, would you like bucks fizz or champagne with your breakfast? Lovely Will definitely be sailing on the ship again. Read Less
Sail Date December 2010
We are no strangers to cruising and travel to all parts of the world. This vessel was chosen as it gave us the option of a Xmas cruise. However, I regret not doing my homework prior to sailing and hope this review will deter others from ... Read More
We are no strangers to cruising and travel to all parts of the world. This vessel was chosen as it gave us the option of a Xmas cruise. However, I regret not doing my homework prior to sailing and hope this review will deter others from making the mistake we did. The boat is beyond its sell by date and no amount of touch up paint, new mastic seals etc can hide the serious problems affecting it. Major problems were encountered on our cruise including the human waste disposal system malfunctioning resulting in many travellers being asked to leave the ship and stay overnight in a hotel(the best night of the cruise !!)whilst the problem was rectified. We returned aboard to find the problem was now intermittent and not persistent a status which remained for the duration of the 14 day cruise.Due to this health and hygiene will always be compromised. Our outside view cabin was small with a picture window and basic facilities - no fridge, tea/coffee making facilities or hair dryer. Forget the slippers, dressing robes, chocolates on the pillow or a news sheet. However, if you want a hair dryer staff services will provide one on a first come first served basis under threat of "you will have to pay for it if you damage it". Rumours will always circulate faster than a bush fire but we heard that people had returned to the UK early in the cruise having witnessed the overall state of the ship, including a honeymoon couple. Others were organising petitions, threatening legal action and exposure in the media. There is ample food on board, albeit simple and lacking imagination. To enjoy a little indulgence, ie waiter service, you will add handsomely to your expenditure. For days at sea or during inclement weather do not expect to be watching blockbuster movies to while away the hours nor should you expect reasonable entertainment on your cabin TV - it does not happen. There is no promenade deck for exercise or an an evening stroll although there is a small fitness suite. Now for the irony - we actually enjoyed our cruise for the following reasons : 1. The multinational staff were superb, always available with a smile on their face despite the plethora of complaints. 2. The people we integrated with were fabulous, like us they had decided 'we are here now so we might as well make the most of it'. Together we made it enjoyable for each other although we were surrounded by those persistently moaning about the same problems which, quite simply, were not going to disappear unless this vessel is taken out of service. Think before you book, you have been warned   Read Less
Sail Date December 2009
Having been on the island escape several times in the past i was expecting great things despite the recent reviews on the internet. Sadly many of these reviews have been proved right the ship appears to have been badly neglected since my ... Read More
Having been on the island escape several times in the past i was expecting great things despite the recent reviews on the internet. Sadly many of these reviews have been proved right the ship appears to have been badly neglected since my last cruise on it. When it rained water poured through the roof of the beachcomber restaurant and the roof of the lookout bar but sadly no attempt was made to fix this . Also on deck four by the lifts water was leaking through the ceiling for several days despite numerous attempts to fix it they were still trying on the last day of the cruise. The toilets broke on the first day of the cruise and were fixed and broke again over the first few days of the cruise. On docking in malaga 400 people had to be taken off the ship and put in hotels overnight while the ship was docked in port and the toilets mended. The air-conditioning was also faulty in some areas and in our cabin the vent had to be taken off the duct by the staff to try and get some cold air into the hot cabin. Three ports were missed on the cruise due to bad weather but this of course is not the fault of the ship. On a positve note the staff and the food were excellent and the entertainment staff on the ship were fantastic though the guest acts brought in from the uk were very poor with the exception of the comedian from hull. The shows put on by the ships own staff were fantastic. the comments ive read about dirty towels and bedlinen are sadly true though they had clearly been washed they had seen better days and it looked like a long time since any of the towels had actually been white. My advice if you havent already booked your holiday on this ship would be to go elsewhere unless the ship undergoes a refit and the ongoing maintenance issues are resolved Read Less
Sail Date December 2009
Having read some of the reviews I had mixed feelings believing it can't be as bad as described but it was - DO NOT GO ON THIS SHIP IT IS A DISGRACE. My family paid £5.2k for this holiday 2 adults 2 children aged 14 and 11 Where do I ... Read More
Having read some of the reviews I had mixed feelings believing it can't be as bad as described but it was - DO NOT GO ON THIS SHIP IT IS A DISGRACE. My family paid £5.2k for this holiday 2 adults 2 children aged 14 and 11 Where do I start - the cabin was too small for two people never mind four no storage space, damaged ceiling and wall panels, shower room tiny dirty taps, cracked shower screen, cigarette burns all over sink, mould on walls and tiles, carpets and beds very worn, outside window dirty and mouldy around seal, sleeping is near impossible due to the loose fittings and whatever was clanking about in the ceiling space. Public areas tired and neglected leaks all over, the smell of drains and damp was quite evident throughout. the food is good but the restaurants are beyond a joke, the beachcomber is ok if you like eating off old melamine plates the tables and chairs are old and very worn its bit like a greasy Joes cafe. The Island restaurant is better but the long communal tables are not my cup of tea, they are too close together compounded with the wide arm wicker chairs it's near impossible to exit the table which is a problem considering its self service. We had paid a supplement in our holiday cost to dine in the Oasis restaurant on Christmas day - the quality was much better the food good but the service was poor , there was a sorbet served between the first and second course picture this we shared a table again we had the same waiter the other couple received their sorbet then main course we received our main course but did not start as we where expecting the sorbet to come too - it did not I eventually I got the waiters attention explained we had not received the sorbet to which he disappeared for some time then he brought the sorbets then promptly disappeared guess what no sundae spoons to eat it with by this time our main was cold considering the cover charge was £34.50 pp it was a poor service. The ship in general is past its sell by date and appears unstable in choppy seas it's also worth noting that some of the stair carpets are thread bare and several people where injured falling - my daughter included. The all inclusive is a rip off its not as on other Thompson ships and I would be very surprised if the Stella is genuine - I suppose if you like cheap beer,spirits,wine & rola cola its for you. As I'm not a big drinker I like my teas & coffees but guess what their not all inclusive you have to commute to deck 10 to greasy Joes where you can get cheap coffee in a plastic cup then trek back. I've saved the best for last the toilets!! Yes they constantly break down when you complain you're told it's an old ship! In our case along with most other passengers our toilets did not function for most of the cruise and when they did they may not flush for up to 10-15 mins. We had to trek around the ship to find a loo and when you did they where usually overflowing with excrement. We where offered to be put up in hotel Malaga at for the night but I did not see the point .Complaining is an utter waste of time. Most of the staff worked hard but as the old adage says "you cant maker a silk purse from sow's ear" .I also noted the staff seemed very subdued and had some sort of discipline regime to humiliate the crew called Bananas apparently the more bananas received demonstrated a lack of competence. We have been on many cruises and booked with Thompson as they have always represented good quality but they have now seriously damaged their brand by using the Island Escape cruise ship. Read Less
Sail Date December 2009
I should first of all inform you all that as veteran cruisers on many other cruise lines my wife and I have never found the need to put pen to paper in order to complain until our experience on the Thomson Celebration. Our cabin ... Read More
I should first of all inform you all that as veteran cruisers on many other cruise lines my wife and I have never found the need to put pen to paper in order to complain until our experience on the Thomson Celebration. Our cabin number 817 was at water level on deck 1 or deck C. The two different names for each deck we found very confusing, but the problems on this deck are: when the ship is moving you cannot see anything other than frothy seawater over the porthole. also we experienced persistent loud banging of the wash against the outer shell of the ship when the ship was moving at 14 knots or more overnight. This resulted in five sleepless nights out of the seven of our cruise. This double bedded cabin was quite spacious but very-very dated. We did on the second night move the bed-head away from the outer wall in an attempt to reduce the noise levels of the ship crashing though the waves. On doing so we revealed indescribable dirt and filth, toe and fingernails, human hair of all descriptions along the wall and floor. Photos of the mess will be found on the cruise photo page of this site should the powers that be allow publication of them. The air conditioning in our cabin was stuck on cold, in the evenings it was like living in a fridge. On complaining the first attempt to repair this was to block the vent with two layers of foam. This of course resulted in us unable to breath when the cabin door was shut. On the third repair attempt, we had no access to our cabin for a whole day at sea whilst it was fixed properly. The saving grace of the cruise was the high standard of the evening theatre entertainment and the friendliness of the restaurant and house-keeping staff. We found the attitude of the senior staff when we had the audacity to complain very rude and complacent. Sorry Thomson my wife and I know that no-one is perfect but your very poor and dismissive response to our letter of complaint through Cruise.co.uk will result in our determination never to use you again and we will inform others of our bad experience. We are The Paxtons Isle of Wight. Read Less
Sail Date December 2008

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