10 Tenerife Cruises for the Disabled Cruise Reviews

Read so many negative comments about the boat. Don't believe everything you read. Crew and staff 10/10 could not fault anyone Food 10/10 there was always something you could choose from. There was plenty of other ... Read More
Read so many negative comments about the boat. Don't believe everything you read. Crew and staff 10/10 could not fault anyone Food 10/10 there was always something you could choose from. There was plenty of other restaurants you could easily have eaten in but we chose to eat in the minstrel restaurant or the lido buffet. Ship and decor 9)10 Yes it's old but such a lovely boat kept spotless clean and in good order. Entertainment . Broadway Theatre So professionally put together.The shows easily compared to any London stage show. Transfer excellent with no problems. Always giving excellent advise prior to landing. My one and only quibble would be. There's no espresso coffee available unless you wanted to pay a small charge. Which was still cheaper than Costa. Overall my wife and myself really enjoyed the cruise. In no way were we disappointed with anything. I can only reiterate. Don't believe anything negative until you have cruised on the Marella Dream Read Less
Sail Date November 2018
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was ... Read More
Pick up from airport was hassle free, once we put our luggage on the bus we did not touch them again as they were delivered to our cabin. Our cabin number 1020 was fab lovely big cabin and lovely and clean. Our cabin steward Bagus was amazing he kept the place spotless. There a numerous bars on board all with very good entertainment the cruise director Taylor and his team did a fabulous job in ensuring that everyone has a good time. If I had to pick something it would be that the Broadway shows could be better. Bars staff are amazing and work extremely hard, staff that should out forme were Jodie and Roland in the Wave bar. Food was ok the sirens was by far the best place to eat, the worst was the Orion I expected better for a waiter served restaurant. We had steak one day and I asked for it medium rare only to be told it comes one way, having heard my parents rave about to food in this restaurant I was expecting better. The chocolate extravaganza was not like it used to be in fact it was very poor. If I had to make a recommendation it would be to open the Sirens in the evening and allow guest to access one of the 3 Alcarte restaurants free of charge during their stay. Read Less
Sail Date April 2018
For context, we are Princess people and have also cruised with P and O and NCL. Chose this cruise due to itinerary, date and regional flight. Knew it would not be as special as Princess and so it turned out but was very enjoyable and ... Read More
For context, we are Princess people and have also cruised with P and O and NCL. Chose this cruise due to itinerary, date and regional flight. Knew it would not be as special as Princess and so it turned out but was very enjoyable and decent value for money. The flights, transfers and embarkation/disembarkation arrangements were excellent. Things that were better: size of cabin and bathroom, drinks prices, included tips. Things that were worse: bar service was a bit offhand, slow and they did not know how to serve certain drinks; food in the main restaurant was nothing special (we did try Kora La, the Asian restaurant which was very good); felt crowded on the day at sea. The worst comparison however was the "entertainment" - the theatre shows had excellent dancing but terrible singing and the two bands playing in the lounges were just dire and far far too loud. A grand piano sat untouched in Tides while the pianist was stuck in a closed room and the "party band" could be heard above him! The quizzes were badly presented and indeed all the entertainment staff seemed too young and far from interested. Two really bad things that I will be taking up with the company - I have never been as ripped off as paying £15 for the use of the safe and far more importantly the safety briefing commenced 2 minutes after we boarded while people were still finding their cabins and no effort was made to ensure everyone attended; worth mentioning that the medical questonnaires were dumped in a heap on a table and not counted or presumably checked. We also greatly missed the central atrium as there was literally nowhere quiet to chat in the evenings. In summary, a decent week away but not one I would consider suitable for any kind of "big trip"/special occasion. Read Less
Sail Date March 2018
We have been on 20+ cruises with the TUI group but not on this ship. We used the Thomson shop to book as my husband needed a welfare taxi (this is free and very helpful of TUI). The shop staff know ... Read More
We have been on 20+ cruises with the TUI group but not on this ship. We used the Thomson shop to book as my husband needed a welfare taxi (this is free and very helpful of TUI). The shop staff know our needs and they spent hours on the phone trying to book us a cabin with shower but NO bath. Seems their call centre is in South Africa and staff were unhelpful and rude. Eventually managed (we thought to book one). £45 to secure. Flight was good, taxi waiting and check in went smoothly but gangway really steep. We cannot fault the crew who had to carry my husband up and down but this put us off disembarking in most ports. As usual all staff were lovely and our thanks go Lara from reception who managed to change our cabin on the third day, Amy, bar manager who reserved us VIP seats in the Broadway lounge. Also Clemente who assisted and brought us drinks and Leroy Brown who seemed to sort us in which ever restaurant we ate in. It was a hassle going around the ship. Lifts were small and we sometimes waited 20 mins for a wheelchair space and door ramps were too steep for little me. But lovely fellow guests often helped. Especial thanks to Janet and John for their kindness and friendship. Food was mostly good although there seem to have been some cut backs, Drinks were excellent with named brands. Even though we had to down grade our cabin both were comfortable and we slept well, We enjoyed the show team and the comedian. Best we have seen. I had a "Botox" hair conditioner and wash and blow dry that was expertly done for £42. We only got off in Medeira and took a taxi to the main street, We had a drink in a bar and I left my husband there while I shopped. We also got off in Lanzarote and went along the prom,. Excursions were out because my husband cannot get on a coach. Officers were friendly on this ship and often around as was the Captain. Disembarkation was fine but after boarding in Tenerife we were told the windscreen was cracked and plane grounded. Taken to a lovely hotel but problems getting back to airport and grounded, then diverted so we ended up in Liverpool. Nightmare journey back on an old bus. We eventually rebelled and left at Manchester airport hotel. Read Less
Sail Date March 2018
Before you go thinking we have just returned from the best Cruise Ship in the World, think again. Those of us who leave reviews have either had a bad experience or had a great time and in reading this remember that out of a thousand ... Read More
Before you go thinking we have just returned from the best Cruise Ship in the World, think again. Those of us who leave reviews have either had a bad experience or had a great time and in reading this remember that out of a thousand plus passengers per week only a handful of reviews are ever left. This assumes that most had a satisfactory holiday. My wife and I are in our sixties and fit and healthy; this is either are fourth or fifth cruise with Thompsons/TUI not quite sure. We have travelled with Royal Caribbean, MSC, NCL and Saga over recent years. Some passengers, rather unfairly, likened The Marella Dream to a ‘Ferry’. At fifty five thousand tonnes it is a lot smaller than its modern counterparts but it was built as a cruise ship and remains a cruise ship so any comparison hold no water. When comparing cruises an impartial observer may well find that TUI will be lacking in many areas. The ships across the range are leased/bought from Companies who have off-loaded old stock in favour of newer bigger ships and can be perceived as ‘outdated’ compared with modern facilities – but do not let that influence you. For us TUI has something money cannot buy, an ambience and friendliness and a quality of service that are quintessentially English and this is why it appeals to us so much and why you should take reviews (perhaps including this one) with a degree of skepticism. The ship was built in 1985/1986 and although it has gone through a number of refurbs it’s thirty plus years does show. That said our inside cabin was more than adequate, very clean, plenty of wardrobe space, and on deck six was very quiet. We understand the toilet vacuum system has caused problems but we did not experience this and the shower was always hot so no issues for us. We did not go on any of the excursions, but they were reasonably priced compared with our previous experiences with other cruise lines. No problems with the food always hot and caters for the English palate which we like. Dined in the main restaurant most nights great service and good food. We opted for the all-inclusive package, which we felt was value for money. TUI always put a lot of work into their entertainment programme and this was reflected in the presentation of the shows although some of the vocals was not that strong. We have grandchildren and although we have taken them on the TUI Discovery a couple of years ago most of the fleet are not in our view appropriate for children, there is not enough for them to do, this is also true of very young children where the cabins are simply not adequate enough to look after their needs properly. This ship is for geared more towards couples/singles. We have also noticed that many complaints relate to the inadequate facilities for those with mobility issues. Whilst clearly there are disabled facilities, this ship was built over thirty years ago when the needs of the disabled would not have been a priority and whilst TUI appear to do their best, to change steel girders and half inch plate steel is not an option so if you are needing disabled facilities think whether this ship is right for you. Joining the ship was fine. Our return flight was late afternoon and we were pleasantly surprised to find that we were timed to leave the ship early afternoon and our ship card remained fully active. This contrasts with our experience with other cruise lines, who want you off the ship regardless of when your plane leaves and we have experienced waits of several hours at the airport as a result. There were a few minor issues for us. A charge for use of a safe is out dated and there was sometimes long waits for waiters when ordering drinks and we hope that with the general move by cruise lines into ‘all inclusive’, that waiter service is not drastically cut or removed as we found in our experience on the Norwegian Epic last year where getting a drink became a scrum at the bar due to a significant reduction in waiting staff. We also found it rather strange that there was a charge for coffee in the Coffee Lounge when a ten second walk to the bar allowed you to get exactly the same for no payment. In conclusion if you are looking for a reasonably priced cruise, where there is always someone to chat with, good food which does not cater for every nationality in the world, reasonably priced drinks, friendly staff, good entertainment and an essentially English atmosphere then you will enjoy the experience. Read Less
Sail Date February 2018
We had been on this ship 2 or maybe 3 yrs ago and we were really looking forward to this trip as we had such a good cruise last time. Unfortunately we were soon to notice the change on the second day. We went to the Lido for a buffet ... Read More
We had been on this ship 2 or maybe 3 yrs ago and we were really looking forward to this trip as we had such a good cruise last time. Unfortunately we were soon to notice the change on the second day. We went to the Lido for a buffet breakfast and as I have had this situation once before on another ship we were made to be served by glove wearing staff and had to try to make them give us what we wanted. I did not get across what I needed and we were not allowed to point so I had to report to Leroy Brown about the service on more than one occasion during the week. Later that day I had a bad feeling of nausea and in after a couple of hrs I was vomiting. As we had to report any sickness my husband called to let reception know. A pleasant man names Dragon came to our cabin with an injection for the sickness and 2 Imodium pills but I had not got the runs so I did not take them. He then told us that we would have to be quarantined for 24 hrs. Room service sent our food. My husband was okay as he could eat as he wanted but I had to have quarantine food which consisted of poached chicken and veg. If I am never to speak again it had to be seen to believe. It looked liked rubber and the water poured out when squeezed it was UNEDIBLE as was all the rest of my food.We were let out at 3pm on the third day.We had a lovely meal at the Mistral restaurant which we paid for. My husband had a few tummy rumbles but managed to keep smiling. We ad a bit more bother with the service in the Lido so we stuck with the Orion, whose food was to say the most. We had to put up with all of this on top of having no luggage for all but 9 hrs of our holiday. That was not as far as I know not anything that Thomson did wrong but as it is ongoing it would be unfair to go into that. All I will say that I will never go on another Marella cruise unless they can guarantee a bug free holiday. Just as an ending clip all the hot tubs Sauna and other pools were covered and out of action it was a complete disgrace the ship should have been closed for business. Read Less
Sail Date January 2018
In the past we have had 12 previous cruise experiences and the 3 with Thomsons before this cruise. And it was 10 years since our last cruise. .Change of Literary was a Disappointment and the reason being the re-branding of the ship from ... Read More
In the past we have had 12 previous cruise experiences and the 3 with Thomsons before this cruise. And it was 10 years since our last cruise. .Change of Literary was a Disappointment and the reason being the re-branding of the ship from Tui to Merella was not in my option a valid reason to change our destinations. Just a warning after contacting TUI before the cruise they informed us that a cruise company can change the itinerary for any reason they wish, not just safety reasons. They did compensate all passages £40 to their on board credit. We on the 6th deck on a balcony suite, happy with the refurbish. Communal areas very well presented Food very good at all locations Staff very helpful Negatives The sunbed situation is a disaster, there are plenty of sunbeds but no were to place them. There is sadly a growing reputation by the British cruisers for sun bed and chair saving. After getting back on board after the days at port we were met by a covering of blue towels on empty beds and chairs. There was a 45 minute towel removal policy but its not enforced. I AM ALLRIGHT JACK CULTURE Get it sorted Merella- Would I go with Merella again-no But we really enjoyed the cruise and fall more positives than negatives Read Less
Sail Date October 2017
The Thomson Majesty is not the youngest ship on the block but all the Crew do their utmost to make you feel welcome and provide excellent service and entertainment. I travelled with my husband (cabin 645 - outside standard plus), my ... Read More
The Thomson Majesty is not the youngest ship on the block but all the Crew do their utmost to make you feel welcome and provide excellent service and entertainment. I travelled with my husband (cabin 645 - outside standard plus), my disabled mother in law who is a wheel chair user (adapted cabin 746) and my brother in law and his family (cabin 4033 inside standard plus). This was a first time cruise for my brother in law and his family. My husband and I have cruised with P & O, Cunard and Princess and I have also cruised with HAL and Thomsons. Having being on what was the Louis Lines ships before (Sapphire, Topaz, Emerald and Destiny) I know that the ships have had various lives before they find their way to the Thomson fleet. Flight from East Midlands to Tenerife and transfer to the ship straight forward. Check in - Quickly processed as travelling with a wheelchair user. Greeted and taken to cabin - concerned that Cabin number on key card No ship map given out and navigation around ship not always easy as no demarcation re Port and Starboard (other ships I have travelled have different coloured carpets to denote port/starboard in accommodation decks) Entertainment - 6 nights of very good singing and dancing show - homage to Les Miserables and the Can Can very memorable - the entertainment team worked very hard. Plus an excellent comedian - Peter Piper. Open Dining - Worked very well for us as we were a group of seven and usually sat at the same table. Most of us went for waiter service for all meals as it was a lot easier for someone in a wheelchair - though the younger members of the group preferred the buffet breakfast in the Seven Seas Restaurant. The quality of the food was generally good - maybe not the finesse of the Cruise company but then we were not paying the same price. Drink prices very good - comparable to the UK pub. And Thomson's appear to allow you to bring any drinks you want onboard - no gangway checks and no obvious policy. Ports of Call - as we were travelling with someone with mobility problems we did not go on any excursions, staying around the port area and where possible on the flat. Gran Canaria - We liked Playa de las Cateras - lovely well kept beach and marine nature reserve. We walked to the old town of Le Vegueta. Fantastic covered market and an wonderful museum Casa de Colon where Columbus apparently stayed - well worth a visit. Le Gomera - Great view of Mount Teide across in Tenerife. San Sebastian very quaint. Funchal - have holidayed in Madeira a few times so headed towards the Teleferico to travel up to Monte for the views. Brother in law and family took the toboggan down and really enjoyed the experience. There is wheelchair access on the Teleferico and the staff help with getting on and off. We ate in the old town in the evening as the ship didn't sail till 11pm. At sea - Hard to find a sun bed and many reserved despite requests not to do this - this seems common practice on all cruise lines. Lanzarote - Walked to Arricife, quite a long way and up hill in parts. Warm sunny weather. Had lunch in a local cafe - food and drink prices are very cheap compared to UK. Our first daytime Sailaway - big cheer as AidaBlu went by (this ship was our constant companion except in La Gomera) Fueteventura - Last day - warm and sunny so enjoyed the beach though the sea is still very cold. Tenerife - disembarkation and flight home straight forward. Cabin Review - 645 - I am glad we paid the extra for an outside plus and also chose our cabin. Tea and coffee making facilities are provided so I didn't need my travel kettle (Cunard please note - room service tea and coffee are not the same). Fridge. Minibar but everything is on the side. Fairly standard shower room. I have been in bigger cabins but this was OK and comfortable. It is bit creaky when the sea gets choppy. 746 -Adapted cabin with wide doors for wheelchair access. Shower head fixed very high so not so good if you are in wheelchair and want to wash specific parts. No fridge in room. Noisier room as can hear entertainment and on the boat deck. 4033 - Reported to be very comfortable. Sleeps 3. No noise from engines or other parts o ship Staff - Stewardess/stewards looked after us well. All the waiting staff were friendly and by enlarge very well trained. Spa - Some great offers available Shops - some good offers on watches General up keep of the ship - The staff work hard to keep her ship shape - there are a few plumbing problems and therefore some areas do have a musty/ sometimes sewage smell. She belches out black diesel fumes from her funnel all the time - glad I wasn't in the hotel next to where we docked in Funchal In general though we were really happy with this cruise. The staff and our fellow passengers were very good. The Entertainment shows are as good as some the more upmarket cruise lines and more regular. It is a shame though that Thomson's (TUI) don't invest in a new ship like they do for the German market. Even the 'new' Discovery is 20 years old!! Read Less
Sail Date April 2015
We had been on the Celebration 6 mths earlier and we loved it, so we were looking forward to the same. Well that is not what we experienced. As i am disabled I need an adapted cabin in order to be comfortable and have space to store my ... Read More
We had been on the Celebration 6 mths earlier and we loved it, so we were looking forward to the same. Well that is not what we experienced. As i am disabled I need an adapted cabin in order to be comfortable and have space to store my scooter which of course we have explained beforehand when booking. On this occasion i was unable to take my scooter as they only take two and they already had the quota so I had to use my manual wheelchair, well this was just as well as the cabin was tiny. The actual floor space visible was about 6ft x 5ft apart from the small passageway to get in. The bathroom was very big and was a wet room which of course wheelchair bound people would be very grateful for but as I am not wheelchair bound it served a purpose as parking space for my wheelchair. I noticed that people who did have a scooter had to break it down and store it in the space where the lifts are. I did not expect the Royal Albert Hall but after the Celebration it was so disappointing. The ship is a bit old as well but we enjoyed our week apart from 2 full days I was in bed ill and it was only on the last two days that we saw parts of the ship being fumigated which perhaps it explained why I was ill. We are back on the Celebration next and then in Oct we are on the Dream which we have never been on so I will let you know what the result is as a disabled person. The rest of the ship was okay.   Read Less
Sail Date December 2014
We booked last minute and paid £199 each for an inside cabin but were upgraded to an inside which was nice. I think this may have been because we have cruised a dozen times with other cruise lines. Anyway we knew this was a much smaller ... Read More
We booked last minute and paid £199 each for an inside cabin but were upgraded to an inside which was nice. I think this may have been because we have cruised a dozen times with other cruise lines. Anyway we knew this was a much smaller ship than we were used to so our expectations were not high. Check in was fast and efficient and within 20 minutes of arriving at check in we were in our cabin. Cabin was spotless and had everything needed including a safe. We always had constant hot water. Cabin staff were very good and very attentive. We always eat I the buffets of any ship just because of my fussy husband who likes to help himself. The food was very good with lots of choice. There was also an outdoor pizza station and a grill serving breakfast and burgers etc throughout the day. Two small pools were too cold and since I saw no one in the pool the whole week I assume everyone else thought the same. There were two hot tubs but struggled to get in as it was full of small unsupervised children playing games, I love children but it was a bit annoying at times, again I assume this was because pools were too cold ? We don't usually bother with the entertainment as we like the casino which was very good however saw one show which was excellent. We are both tee-total so can't comment on bar prices. some nice shops on board considering it is not a large ship. We had a problem with a storm so the Captain decided to miss out a call and stay in Madeira for 2 and a half days which we were not too happy about especially as we had been to Madeira several times but the Captain has to keep us safe. While the ship was in port all that time the shops and casino on board did not open which was a bit of a nuisance. One other thing was they added 14 euros per day for gratuities which we found unacceptable, I am no scrooge but I just felt this was a bit too much and on the last day had them adjust the bill and paid half, there was no hassle doing this. All in all a good little cruise and would certainly use MSC cruise lines again but on one of their larger ships. Read Less
Sail Date February 2014

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