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9 Taormina (Messina) to Mediterranean Cruise Reviews

Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship ... Read More
Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship excursion we were given a sticker with our group number and were told to wait to be called. After 3 time that I ask another agent and he told us that the bus had already left 20 minutes ago. I explained to him that we were told to sit and wait untill called. He responded "NO he did not tell you that". Luckily another group of 2 and 3 passengers were also told the same thing. Manager appologized and told us to pay taxi for the 7 of us to try to catch the tour bus at the first stop. She left but we then realized that 7 adults couldnt fit in one small 3 row taxi cab so we had to make arrangement to get a van and pay more. The MSC manager should have stayed until we left to make sure we were taken care of. There was alot of little problems with the customer service that we will never travel with MSC. On one reentry we had to wait in line 30 minutes in the 95 hot room. They only had 1 security agent and 1 xray machine to check people in. The room had no air or fans. Absolutely NO excuse to go through these conditions on a VACATION. Overall alot of the staff does not know what or where things are on the boat. The buffet has alot of dead times where very little food is available Not one time did any employee mention washing your hands or sanitizer before people are entering food area. It was rare to see anyone use sanitizer or wash there hands before the buffet lines. This seems like a serious health safety problem on this boat. Cirque shows were good. The other shows were average. Cant believe that one of there shows is a hand shadow show. Every port has new passengers embarking and disembarking so you have to listen to the safety announcements every day in 7 languages. I could go on and on but this cruise line is a JOKE. I have traveled with Carnival, Holland, Royal Caribbean and Norwegian and have never written a bad review of there ships. Read Less
Sail Date September 2019
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing ... Read More
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing people on a ship and dropping off to different stops without having space to have any entertainment. 1. They nickel and dime you for everything (soda, ice cream, tea, lemonade) previous ship we sailed all was included 2. The nightly dinners were tasteless and not a great variety. After a couple of nights we stop going to dinner and went to the market place 3. The Marketplace wasn't must better but we had no other choice. The do not have a variety of foods and most of the time you had to wait for them to replenish 4. Nothing to do at night except take in a 20-30 minute show (different every night), Karaoke 3-4 nights and different dance training every night. We are use to having a selection of entertainment every night be it comedy, games etc 5. The Casino is very small and roped off for smoking/non smoking If you have issues with breathing do not go in because the smoke comes over the rope. 6. The reception desk can only answer questions but not take payments. You have to go to a kiosk to make payment and if you need a receipt for the credit card payment you must go back to the reception desk for printout. 7. We attend the Cirque du Soleil show, very disappointing This experience has changed my mind about cruising and I will never cruise again. Read Less
Sail Date April 2019
We have just returned from a 7 day cruise in the med (Barcelona Marseilles Genova Naples Messina and Valletta) and we were quite disappointed with the MSC Bellissima. It is not as beautiful as the MSC Seaside and there is no ... Read More
We have just returned from a 7 day cruise in the med (Barcelona Marseilles Genova Naples Messina and Valletta) and we were quite disappointed with the MSC Bellissima. It is not as beautiful as the MSC Seaside and there is no 'vibe' . The main attraction is supposed to be the 80-metre-long LED dome which turns out to be an overcrowded shopping mall. The Cirque du Soleil at Sea is supposed to be the other big attraction but there is an extra charge for that. The captain is barely visible or audible (we only saw him at the photo opportunity with captain event). The music is quite dull and depressing and there are very few daytime activities and most are chargeable. I have attended a Zumba session on a previous cruise which was held in one of the big theatres. It was free and great fun. Not on the Belissima! The Zumba started 15 minutes late as the teacher had to collect the fee and it was held in a tiny room that doubled up as the spinning studio in the gym area. Luckily there were only 5 (!) people attending. The gym is far too small for a ship this size and there is no area for floor work or stretching. I ended up stretching on the floor (no mats) in a little corridor outside the toilets with people stepping over me. The other thing that bugs me is that on formal nights people are allowed to attend formal dinner in t shirts. Very few people wear dinner jackets and that is sort of fine. However can people not make a tiny effort and wear a shirt with maybe a tie, instead of a scruffy red tshirt? MSC should enforce a minimum clothing standard in the formal dining rooms on formal nights. The food was fine with plenty of choice at the buffet. I would have liked longer opening hours which would have helped us avoid the 'scrum' that regularly occurs in the buffet area. Also, it would be nice if MSC stopped people from filling bottles from the water machines as this is not hygienic. Read Less
Sail Date March 2019
We were celebrating our honeymoon, as we boarded the ship the staff came across as rude and judgemental. After trying to ask for help to locate where we needed to go we had to ask 3 people, one less helpful than the other. Since we have ... Read More
We were celebrating our honeymoon, as we boarded the ship the staff came across as rude and judgemental. After trying to ask for help to locate where we needed to go we had to ask 3 people, one less helpful than the other. Since we have heard only good things about cruise lines such as Royal Caribbean, we decided to give MSC a chance, what a mistake. The food was disppointing, breakfast was okay, lunch was the same thing everyday and dinner was a mix of leftovers and an attempt to cook! DO NOT purchase the laundry package! We made that mistake. Something so simple ended up costing us a day we should have spent touring and sightseeing, because we had to deal with the laundry service. They decided to shrink and discolour our clothes (value $500 euros). We went to reception letting them know. Only for them to say we’ll send someone to your cabin to solve the issue. We waited an hour for someone to come and nothing. So we called reception and they stated they would send someone right away. And we waited another 30 minutes. After arriving to our cabin he said it can be fixed. We were both confused because once something has been shrunk or discoloured there is no fixing that. He took the clothes and said give me one hour. The hour came and went and no sign of our clothes. Another phone call was placed and our clothes were finally then returned. All they did was refold our clothes. Needless to say nothing was resolved, so back to the reception desk we went. Again they said they couldn’t help us that we had to call Customer Service when we got back home from the trip. Which I did and they are only giving us back $150 u.s dollars with the purchase of the laundry package in that total. By far the worst trip experience we have had. If you read this save your money or spend a little more and go with Royal Caribbean! Thank you for ruining our honeymoon MSC! Read Less
Sail Date October 2018
The boat is amazing. Brand new. That was our first crew. The client care for “business” things is massively negative : Wi-Fi for such a ridiculous expensive price, no business center. Excursions only here to take money from the ... Read More
The boat is amazing. Brand new. That was our first crew. The client care for “business” things is massively negative : Wi-Fi for such a ridiculous expensive price, no business center. Excursions only here to take money from the clients : we found the same kind of excursion that MSC proposed for half the price (we asked for a private taxi for a trip). We also asked when we booked that we’d like to eat at 8pm. We have to ask every evening for a table as we have been booked at 6pm with 2 different tables !!! As a family this is pretty good. One of our child has been taken her towel at the pool and we have been told that we will have to pay for it. All the “extra” activities on the boat have to be paid. That would be better if they were included in the price. Read Less
Sail Date July 2018
Cabin was great Ship was clean and beautiful Shows were good Very disappointed that Cirque de Soliel was having tech difficulties and therefore never performing Staff was ok. Some were great (bars), Dinner waiters were not ... Read More
Cabin was great Ship was clean and beautiful Shows were good Very disappointed that Cirque de Soliel was having tech difficulties and therefore never performing Staff was ok. Some were great (bars), Dinner waiters were not attentive. Service was ok, Carnival does a much better job Buffet was good Dinner was not good at all. Pastas were undercooked, everything was bland. Desserts were dull, staff of not attentive, wait staff didn't perform, sing, nothing. Dining room (restaurant was too warm, it felt stuffy). If we hadn't made such good friends at our table, we would have probably never gone to dinner after the first 2 nights) Ports were lovely. We didn't take any shore excursions. They were too expensive for such small towns with not too much to do. It was easier to do on our own. The wait for elevators was long, it was easier to take the stairs. We didn't like that people embarked and disembarked at all the ports because the same people were not on the whole cruise. Made it difficult to have relationships. The evening themes were not adequately announced so it was hard to know what to wear. They should have been sent prior to trip so we could have packed accordingly. How would we know to pack a "white" outfit? The cost of doing laundry was outrageous (55 Euro for 10 items) embarkation and disembarkation was smooth We were 2 adults in our 50s Read Less
Sail Date November 2017
MSC CRUISE – MERAVALIGIA – SPAIN, FRANCE, ITALY, MALTA NOTE: I have been on several cruises with a few different cruise lines and I have been to Europe a few times. That being said, my review is based on a comparison with my past ... Read More
MSC CRUISE – MERAVALIGIA – SPAIN, FRANCE, ITALY, MALTA NOTE: I have been on several cruises with a few different cruise lines and I have been to Europe a few times. That being said, my review is based on a comparison with my past experiences. GOOD 1. New Ship 2. Nice Balcony suites 3. Nice private bathrooms in suites 4. Countries visited BAD 1. The entertainment (shows & lounges). The singing was sub-par at best. Wiggling your fingers, singing from the side of the mouth, & making faces does not camouflage the lack of range, lack of harmony, inability to hit the notes, flatness, and not knowing the words. A couple in front of us was laughing so hard at how bad one show was and finally left. We did too. 2. Lack of insisting people wash their hands or use sanitizer prior to entering restaurants, especially buffet areas. There were multiple sinks available in buffet areas but there may have been an average of less than 1 who we actually observed using these areas. If we ate in the buffet areas, I whipped out my sanitizer before we touched our utensils & food! No interest in Norovirus what-so-ever! 3. Being a new ship, 2 of 4 ice & water dispensers were not working. On 1 machine only the water worked. This was the case from day 1 of our cruise and remained that way the entire 8 day/7 nights. 4. The pools & hot tubs were drained & roped off nightly and the lounge chairs were put away Just as the sun was setting. 5. The entertainment (hype) crew members struggled to get people to participate in activities and were basically begging people to interact. We never knew who the entertainment director was and it was sad to see so-called party activities were empty @ 11 pm and most activities didn’t last past midnight. 6. The level of rudeness from the passengers was just ridiculous. No common courtesy from the young or old. The end of the line was not where they belonged so people would just push their way in front of someone then have the audacity to signal to their travel companions to come which would turn out to be multiple people. There was no regard for the crew who were trying to do their job. 7. BE AWARE OF EXTRA CHARGES ON YOUR BILL. Charges that I specifically declined were added to my bill but were removed immediately when I brought it to customer service’s attention. Examples: service charges, donations to non-profit organization. Example of #6 & #7 above…While standing in line to discuss our bill, the guy behind us started signaling for the reps to take the guy they were assisting aside & deal with his issue. He then went up behind the guy who was being assisted & rudely told him & the reps to move to the side & finish so they could help other people who were waiting (about 10 to 15 minutes) mainly so he & his wife could go party as it was their last night. The guy that was being helped got loud with the rude guy & pushed him telling him to mind his business & wait. True story. WORST 1. I’m sorry but at some point a person’s essence (body odor) is pure FUNK and no amount of cologne/perfume will remedy the stench of onions, feet, and ass like soap & water! a. PASSENGERS – seems they were involved in attempting to outdo each other in a cologne/perfume contest with absolutely no winners! b. CREW – Working on a cruise ship is not easy as many of these ladies & gentlemen have multiple jobs and are not allows treated kindly by passengers. That being said, they should have a few minutes to freshen up between gigs. Personal, cleansing wipes will help with sweatiness & muskiness especially if a server. 2. FOOD – ABSOLUTELY NO FLAVOR, unmemorable, and VERY DISAPPOINTING...simply put it was nourishment. Portions were adequate but who cares when the food is bland. This was the case for breakfast, lunch, & dinner. We ate off the ship a few times. 3. Nothing provided to drink with dinner…must pay for every drink (Water, Soda, Coffee, & Alcohol), tea and juice was not available @ dinner. Juice was only available at breakfast. 4. Expect to pay for nearly EVERYTHING! I understand MSC Cruises is a business, however the boat amenities, other than the lounges, can only be utilized for an additional charge. OBSERVATION At each port there are people just starting their cruise & others are ending their cruise. It makes it hard to connect & interact with other passengers. If you’re at a dinner table with a group who will be disembarking the next day, you tend to get moved to other tables further making it hard to build a rapport with others passengers & the servicing crew. My husband says that MSC stands for “Must Spend Currency” as everything was mainly geared towards spending a lot of it and not really on the passengers having a great experience. FINAL It you are a big drinker, a smoker, are a senior citizen who is laid back and enjoys a slower pace and has dietary restrictions…this cruise is for you. Overall, we enjoyed getting some rest and exploring the different cities/countries. We love to cruise and plan to do other Mediterranean & European cruises…we just won’t do them with MSC Cruises. Read Less
Sail Date October 2017
If you want to feel welcome on a Cruise Ship then don't choose MSC Meravigila as you never feel in the least bit welcome particularly in the main dining room, on our cruise in was Waves where the staff were the most ... Read More
If you want to feel welcome on a Cruise Ship then don't choose MSC Meravigila as you never feel in the least bit welcome particularly in the main dining room, on our cruise in was Waves where the staff were the most incompetent,rude,surly waiting staff I have ever come across in any dining establishment that I have been in with a very small exception of them in any way helpful or nice, it was apparent very quickly to me that there are major staff issues onboard this ship but whatever is going on should not be allowed to impact on people's hard earned holiday as it did on ours and others on this cruise, as regards the food I will just say there's massive room for improvement. This ship is suited best for families as MSC has forgotten about couples with no dedicated pool or jacuzzi area for Adults Only despite there been more than enough areas onboard to accommodate children and only one Adult Only lounge which was nice but only had a Jazz Band who were great if you wanted to go asleep, the Meraviglia Lounge had a good dance band but it's very small and it's very difficult to get a seat and is used as a children's playground. It amazes me that MSC have invested so much money in what is a nice new ship only to fall down so badly on the basics and don't expect to be thanked for cruising with MSC or wished a safe onward journey as you leave because nobody cares whether you stay or go. Read Less
Sail Date July 2017
Brandishing a boat has its advantages ... and its drawbacks. Despite this the overall experience was good. Waits, organization of restaurants and access control in certain arrivals, are the most unfortunate points. In the buffets area the ... Read More
Brandishing a boat has its advantages ... and its drawbacks. Despite this the overall experience was good. Waits, organization of restaurants and access control in certain arrivals, are the most unfortunate points. In the buffets area the organization and distribution of people was not adequate. During the dinners there were numerous problems with the computerized management system ... even with paper they had to work more than a day to overcome the problems. On the other hand we had numerous confusions with the packages of experienced contractors ... we wanted to charge a 1000% more than what was consumed by various confusions ... not of receipt. On the other hand the variety of food was significant and of good quality for both adults and children. Mention to part deserves the hiring of the trip through the shipping company itself ... confusions, even what although it costs me, would call scam. We hired packages that were later denied us and indicated that it was impossible that it would have happened. All an absurdity, as well as the attention of Judit through the email tusreservas@msccruceros.es, this worker, in my point of view, causes to lose category and customer response to MSC. Read Less
Sail Date June 2017

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