3 Taormina (Messina) Family Cruise Reviews

Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship ... Read More
Me and wife wanted to try out this new 2019 ship and love watching Cirque de Soleil. Got a great price on an inside cabin but had to many customer service problems. This is our 1st and will be our last cruise with MSC. Our our ship excursion we were given a sticker with our group number and were told to wait to be called. After 3 time that I ask another agent and he told us that the bus had already left 20 minutes ago. I explained to him that we were told to sit and wait untill called. He responded "NO he did not tell you that". Luckily another group of 2 and 3 passengers were also told the same thing. Manager appologized and told us to pay taxi for the 7 of us to try to catch the tour bus at the first stop. She left but we then realized that 7 adults couldnt fit in one small 3 row taxi cab so we had to make arrangement to get a van and pay more. The MSC manager should have stayed until we left to make sure we were taken care of. There was alot of little problems with the customer service that we will never travel with MSC. On one reentry we had to wait in line 30 minutes in the 95 hot room. They only had 1 security agent and 1 xray machine to check people in. The room had no air or fans. Absolutely NO excuse to go through these conditions on a VACATION. Overall alot of the staff does not know what or where things are on the boat. The buffet has alot of dead times where very little food is available Not one time did any employee mention washing your hands or sanitizer before people are entering food area. It was rare to see anyone use sanitizer or wash there hands before the buffet lines. This seems like a serious health safety problem on this boat. Cirque shows were good. The other shows were average. Cant believe that one of there shows is a hand shadow show. Every port has new passengers embarking and disembarking so you have to listen to the safety announcements every day in 7 languages. I could go on and on but this cruise line is a JOKE. I have traveled with Carnival, Holland, Royal Caribbean and Norwegian and have never written a bad review of there ships. Read Less
Sail Date September 2019
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing ... Read More
My family of 25 decided to celebrate my mother birthday on a cruise to Europe. What a disappointment. We flew from New Jersey, New York, Florida and Georgia for this joyous occasion. This ship seems to be only concerned about packing people on a ship and dropping off to different stops without having space to have any entertainment. 1. They nickel and dime you for everything (soda, ice cream, tea, lemonade) previous ship we sailed all was included 2. The nightly dinners were tasteless and not a great variety. After a couple of nights we stop going to dinner and went to the market place 3. The Marketplace wasn't must better but we had no other choice. The do not have a variety of foods and most of the time you had to wait for them to replenish 4. Nothing to do at night except take in a 20-30 minute show (different every night), Karaoke 3-4 nights and different dance training every night. We are use to having a selection of entertainment every night be it comedy, games etc 5. The Casino is very small and roped off for smoking/non smoking If you have issues with breathing do not go in because the smoke comes over the rope. 6. The reception desk can only answer questions but not take payments. You have to go to a kiosk to make payment and if you need a receipt for the credit card payment you must go back to the reception desk for printout. 7. We attend the Cirque du Soleil show, very disappointing This experience has changed my mind about cruising and I will never cruise again. Read Less
Sail Date April 2019
The boat is amazing. Brand new. That was our first crew. The client care for “business” things is massively negative : Wi-Fi for such a ridiculous expensive price, no business center. Excursions only here to take money from the ... Read More
The boat is amazing. Brand new. That was our first crew. The client care for “business” things is massively negative : Wi-Fi for such a ridiculous expensive price, no business center. Excursions only here to take money from the clients : we found the same kind of excursion that MSC proposed for half the price (we asked for a private taxi for a trip). We also asked when we booked that we’d like to eat at 8pm. We have to ask every evening for a table as we have been booked at 6pm with 2 different tables !!! As a family this is pretty good. One of our child has been taken her towel at the pool and we have been told that we will have to pay for it. All the “extra” activities on the boat have to be paid. That would be better if they were included in the price. Read Less
Sail Date July 2018

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