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4,861 Tampa to Caribbean - Western Cruise Reviews

We chose this cruise because we live in central Florida and prefer to drive to the port. Tampa is about 1.5 hour drive for us. We are early 60's and this time our daughter and granddaughter joined us for our 7 day Western itinerary. ... Read More
We chose this cruise because we live in central Florida and prefer to drive to the port. Tampa is about 1.5 hour drive for us. We are early 60's and this time our daughter and granddaughter joined us for our 7 day Western itinerary. We arrived in Tampa around 11:30 and parked the car in one of many parking lots along the main road across from the pier. Pricing varies at these lots so do some research and check out Groupon to see if any are offering specials. We find the parking in Tampa to be cheaper than Port Canaveral. Our 1 week spot cost around $65.00 including the tip back and forth to the pier to the driver. We were dropped off at the entrance to the terminal checked our bags with the porter and rode up the escalator to start our check in process. What a pleasant surprise that literally their was zero wait we were through all the check points including the first photo opportunity and on the ship in about 15 minutes. The ramps and halls leading to the ship are not as long as other ports which is nice for those with luggage. We entered the legend right into the elevator bank and their were staff directing you to deck 9 for lunch. Our first meal was of course a Guys burger and fry's we did check out the offerings at the buffet and it appeared to have a good variety that would appeal to most. For those that have never tried a Guys burger its comparable to Five Guys or BurgerFi although I would say the Fries are better at Guys not to mention a large toppings bar that has enough topping choices to make your burger huge. This burger is on point and will not disappoint if you are a burger lover. Ship Layout: The ship is a mid size ship which we love as its less walking for us and easier to get around. The ship decor is renaissance and the coloring is muted. Each elevator bank has black with gold designs which was pretty but made the ship feel dark. The elevators have paintings that show male/females in little bits of clothing covering the areas that need to be covered however I would be prepared to explain to the little ones as at first my 10 year old granddaughters first reaction was to cover her eyes. The same holds true for the statues placed around the ship. The main lobby is small and surprising the shopping area was quite large for this size ship. Most shopping was on deck 2. The lido deck was divided into sections with sliding doors and had 2 pools and 2 giant hot tubs. The ship itself was in great shape considering its age and someone was always cleaning. Cabins: We had 2 inside rooms on deck 1 the rooms were of normal size with plenty of closet and storage space for 2 people. Our rooms were kept spotless by our room steward and he always remembered our names when we would cross paths throughout the week. I at first was concerned about being on Deck 1 but it was actually less rocky than it was mid ship/mid deck which is usually the sweet spot. No noise from deck 2 could be heard even though deck 2 is public areas. Food: This is our perspective on food and none of us are very adventurous so keep that in mind. Overall we found the Lido buffet to be excellent with good variety and was always hot the buffet set up kept lines and bottle jams to a minimum. Pizza was being made to order and was always piping hot and most mornings the omelette station had only a line of 1 or 2. tables were kept clean and plates removed as needed. We ate in the steak house 2 x and both times had delicious meals. Hubby tried the Wagwu beef and he did not care for it but that was his taste. We had anytime dining and found that it appeared that the wait staff had been reduced as their was times where we waiting a long time for something to appear and then everything would come at once. The dining room staff were working probably at their peak speeds but I think they were covering more tables with less teams. We had very pleasant servers but they also were working very hard. The main meals were so-so often served warm not hot. Dining room deserts had its ups and downs some lacked flavor even though they looked good in appearance. Ice cream is always a safe bet! Sea Day brunch was offered on both Sea Days. One critique which is small is that anchovy is blended into the caesar dressing so at times it has a "fishy" taste to it. Entertainment: Frankie is the cruise director on the Legend and he brought it on. He is full of energy and has a voice that is clear and consise. His announcements were not intrusive and he leads an entertainment team that has energy and really looked like they were having fun doing their job. The activities were the usual ship offerings of trivia, crafts, talks, shop specials, and music offerings. The main shows were Motor City, Studia VIP and Epic Rock. This group of Playlist singers and dancers were one of the best we have seen, they were in tune and all participated in solo's the lead male/females were both excellent. Clue and Hasbro Game show as well as Lip Sync Battle and Love & Marriage, Bingo and the Quest rounded out the main offerings. Music from most of the main bars were offered depending on your taste as well as electric violins in the lobby each night ( my favorite). Deck party's were the Mega Deck Party, 80s Rock & Glow as well as the traditional Sail Away. Punchliner Comedy Club was always packed for both PG and 18+ shows. The comedians were on point and had a good mix of topics that were relevant. Most were able too switch it up based on the crowd. The comedy club is located down on the 1st deck its a fairly large venue and some of the seats do not give you clear view of the comedian so I would plan on arriving a minimum of 30 minutes to ensure you get yourself a good seat. Ports of Call: our first stop was Grand Caymen, this is a tender port that went extremely smooth. We did 7 mile beach on our own by walking a few blocks up from the port and taking a city bus to Calico Jacks. This is a public beach however if you want a chair and umbrella the price was $20.00. They also had jet ski and snorkel equipment rentals right on the beach. The beach was clean and had soft sand with smooth entry to the water . Bus ride was $2.50 each way PP. Second stop was Isla Roatan, we port at Mahogany Bay which is a Carnival Corp built pier what we love here is their is a beach right here at the pier that is free!. The beach offers everything you can get at a private island beach to rent. We opted to get 2 loungers and a clam shell for shade closer to the water at a cost of $26.00 for the day. Free chairs are available but a bit farther from the water and no shade. You can either walk to this beach or you can take a Magical Flying Chair ride over which is picturesque and calming. Bar and Food service was available from the beach at costs. A great beach day and plenty of stores to shop in before returning to the ship. Belize: This is a tender port that also went extremely smooth however it is a longer ride back and forth ( about 15-20 minutes). We walked around the port and had some beverages at 1 of the pier restaurants. The port has some cute picture spots so be sure to check out the entire pier. Cozumel: We love this port and always try something new. This time we decided to try out an all day resort for a day pass at the El Cid. This resort is walkable from the port! They offer 2 choices an all inclusive with drinks and buffet for $65.00 or for $23.00 not including food and beverage but they give you back a credit of $13.00 PP to use towards drink and food. This resort was super clean and had a nice size swimming pool and 2 sandy areas the sand area to the far left had a "beach" entry to the water although it was a rocky entry and had a shallow pool with some hammocks in the water that were interesting. Those that snorkeled here said they did see many fish. We had a great time at El Cid and would recommend it especially for the price. Casino: We both love the casino and although it was a bit small it was never over crowded and you could find something to play. They held 2 events during the week one was a Fireball raffle and then a hot seat promo as well as a slot and blackjack tournament. The staff was friendly and the bar staff was easy to get drinks from. For those that don't smoke you may find it to be smoky and unfortunately you had to walk through to get around the ship their was no way to avoid unless you went down or up and over Overall we had a great time on the Legend and would definitely not hesitate to choose her again. PS: For those that want to know the Diamond/Platinum gift were luggage tags and the party invitation did say plus guest. Read Less
Sail Date February 2020
We sailed recently with two other couples. We've never been on this size of RC ship and after being on the Anthem and Harmony, were worried we would be disappointed. Nothing could be further from the truth. This is a cozy, older ship ... Read More
We sailed recently with two other couples. We've never been on this size of RC ship and after being on the Anthem and Harmony, were worried we would be disappointed. Nothing could be further from the truth. This is a cozy, older ship with lots of character and probably the best staff we've met. Yes you will find some rust and there are areas that need to be updated but none of those things affected our experience. We ate most dinners in the main dining room and the food was very good. We also ate in Chops and Giovanni's Table. Chops was the winner for us. We had dinner on the first night in the Windjammer as we couldn't get a table for over an hour in the dining room. Not a huge deal but we were hungry. I really wish they could fine tune the "My Time Dining" to be more flexible. Even with a reservation, there were nights we had to wait. Our stateroom, 7650, is a good hike to the elevators but well taken care of and our stateroom attendance, Sagar, was wonderful. I'm surprised how much storage a small cabin has. There were cabinets we didn't even use. We aren't "show" people but did enjoy playing trivia, gambling and just hanging out with our friends. I would gladly sail on this ship again. Read Less
Sail Date February 2020
Did that get your attention? Well In a Nut Shell, a Bohemian is a person living an unconventional lifestyle. This however has no significance in the title of this review although i figured it might get some attention, so please read on. ... Read More
Did that get your attention? Well In a Nut Shell, a Bohemian is a person living an unconventional lifestyle. This however has no significance in the title of this review although i figured it might get some attention, so please read on. With a bit of skepticism we made our reservations on board Rhapsody of the Seas. For the record our skepticism was on the Ship Size and really nothing more so i broke this review down in detail. I am covering everything from the Port Boarding to Disembarking so I Hope you enjoy the read Cruise Experience 15 Cruises with Royal Caribbean 115 Cruise Days Details 7 Day Cruise from Tampa - Key West - Gran Cayman - Cozumel - Costa Maya Feb 1st through Feb 8th. State Room 7042 Balcony Starboard Side Port of Tampa and Cruise Terminal (8 out of 10) I think this could have gone better than it did, the Port itself is very uniformed and did not see many if any traffic jams. The Local LEO's did a spectacular job moving traffic along. However, getting your documentation - sea pass card ect. from the Desk Clerks seemed a little disorganized and delayed. We (3 of us) were at the counter for almost 25 Minutes and all we were waiting for was a Sea Pass Card and Picture, seems a little longer than any of the other ports. Rhapsody has only one entrance that is used for Embarking and Disembarking so it bottle necks pretty fast. I am not quite sure why they don't use Deck 5 as an option for this as it would make more sense than trying to fit 2500 passengers into a less than modest size welcome area. Rhapsody of the Seas Ship Overview (10 out of 10) For those of you who are use to a Royal Promenade deck Rhapsody of the seas does not have a Royal Promenade as this is a Vision Class Ship. Royal Promenades are available on Voyager - Freedom - Quantum and Oasis Class Ships only, Any others have a Centrium which is basically a Ship Center where the entertainment is performed. It is a bit congested but Rhapsody proved to be a good ship to enjoy the festivities. The shops and stores are located on Deck 6 interior and are pretty spacious. I suggest rooms above deck 6 Center or Aft to limit the music and activities during the evening hours. The nice thing about this size ship is there are wide areas behind the elevators for movement and access to other areas of the ship so elevator areas don't get crowded. Further, due to the positioning of the elevators - staterooms and the ship size you are always within striking distance of your stateroom, which prove to be very nice as you come and go. Deck 5 has access to the outside walking area on the Port and Starboard sides of the ships which is very relaxing if you like quite and nice breeze. Smoking is allowed on Port Side of Ship only on Decks 5 and 9. Lattitudes Coffee is available on deck 6. Pool is on Deck 9. Disembarking for Island Stops is on Deck 2. Remember only one Entry and Exit on this ship so bottle neck lines will occur when disembarking. Rhapsody of the Seas condition (8 out of 10) Fellow cruisers - Rhapsody is aged a bit and you can see some wear on her, but overall she is a great ship - I have heard rumors that RCCL may be selling these ships soon so they may be just fixing that absolute NEED to's until the sale is completed. But overall we honestly had no complaints about the ship. Customer Service Area (10 out of 10) All i can say is throughout the 7 Day trip we never seen more than 3 people waiting in line, this was a huge surprise to us as we traveled on the other class ships and this area is constantly jammed with Passengers so Rhapsody is doing something right. They should share their success with the other ships. Genre (10 out of 10) The ship was made up of Families and Couples ranging from late 30's and up. There were some younger passengers but for the most part it was 80% over 30 and up. Which made it very relaxing and not having to worry about disorderly young adults discovering alcohol. Service (10 out of 10) Extraordinary - unlike the bigger ships the service was top notch, there was a wait staff within 5 feet of us the whole trip. It was very refreshing knowing the ratio from Employees to passengers was more balanced on this ship then others we have been on . Restaurants (9 out of 10) The Windjammer set up is spectacular - the main food is Laid out in a Circle with tables on the outside which we called the bull pen. The access was fantastic and we never had to wait for a table to dine. The only draw back was the special cooking request caused a slight - slight bottle neck but it really never interfered with the guests - just a bit more wait time. We went to Chops Grill and although it was good Steak is Steak and we realized you can pretty much get that at the Main Dining Room for free if wanted. Giovanni's was fabulous great service and great food. Izumi was also on our list, although the food and service was good - the Menu is limited so if your not at least 85% into Japanese cuisine i wouldn't recommend going. Main dining room was busy but seemed a bit under staffed during the time we were there but still nice overall. Entertainment (8 out of 10) The live entertainment in the Centrium was great, the movie's at the pool on Deck 9 were a bit over played - this was a perfect opportunity to sit back and watch a movie under the stars but the ship showed 3 Movies the whole week and it was the same movie day after day so it got rather boring after a while, and just an observation for RCCL - maybe serve popcorn during the movies. The only shows that were available were a couple headliner shows and couple performances by the Ships employees but no complaints about either - it was pretty great overall. Ports of call (7 out of 10) KEY WEST - Was great and the ship ports close to downtown on Deval Street GRAN CAYMAN - Ships do not dock at this port so you have to tender - which is generally a 15 minute wait coming and going. Reminder, there is only one entry and exit so this does bottle neck. COZUMEL MEXICO - Ship ports outside of Senior Frogs and Margaritaville, near downtown Cozumel. Lots of vendors and stores to walk through as you get out of the interior population vendor zone. COSTA MAYA - CANCELLED We had to abort docking at Costa Maya because of high winds and safety precautions, I get it. However i think RCCL could have done more for their passengers rather than saying "Sorry we have extra events Planned" - In my opinion maybe they should consider dropping Beverage Prices / Casino Table Minimums and Dining to half cost for the duration of the time we would have spent at the port I think it would have made some great PR for RCCL. Casino (8 out of 10) Machines are Really Tight and the Employees seemed a little distant. We are generally greeted with Smiles and some conversations regardless if its a few words or not. Although not all the employees were like this - i would say better than half were and it made for a somber time at the tables or the machines. Disembarking (9 out of 10) As much as i have written about disembarking i am beginning to see that regardless of where your at or what ship your on - this seems to be a huge bottle neck and definitely room for improvement - i am scoring this as i seen it it but it could use improvement. Customs and Border Patrol (8 out of 10) After leaving the ship you will enter the main tunnel to the CBP area, Caution if you have two bags in hand the Person at the escalator will not let you use the escalator unless you have one had free - so the alternative is to stand in line to your right for the one and only available elevator to take you down one level - Once you get past there it moved pretty fast. Overall I would rate the Ship and this Cruise from Start to Finish (9 out of 10) 94% overall satisfaction Read Less
Sail Date February 2020
I booked this cruise as it was going to be in Grand Cayman on my wife's birthday (we love Grand Cayman's 7 mile beach). Overall...the ship is older but very well maintained...it is also smaller than most of the other ships we ... Read More
I booked this cruise as it was going to be in Grand Cayman on my wife's birthday (we love Grand Cayman's 7 mile beach). Overall...the ship is older but very well maintained...it is also smaller than most of the other ships we have cruised on. Luckily...the weather was great and the gulf was not rough...so it was pretty much smooth sailing. Our room was what we expected...nothing fancy but comfortable...loved the big TV...just wished there were more channels to choose from. We tried to stay away from the buffet but it looked edible. We pretty much ate in Elations Dining room...the food was good but nothing notable. The service was excellent and our servers were attentive. Our room steward...Lauro...was great...the room was always clean and we always had ice in the ice bucket. We don't drink so didn't have any comments on the bartenders service. The one pool was always crowded and loud so we hung on the Serenity deck. Only had a couple of shows and they were both good...especially Epic Rock. This will probably be our last cruise with Carnival as we enjoyed MSC a lot better. Read Less
Sail Date February 2020
There were 6 friends on this cruise and we chose it for 1 reason only. The piano bar with Gustavo. We've cruised 2 other times where we had the fun of seeing Gustavo. But this was the first time on Carnival. I was leery, it's ... Read More
There were 6 friends on this cruise and we chose it for 1 reason only. The piano bar with Gustavo. We've cruised 2 other times where we had the fun of seeing Gustavo. But this was the first time on Carnival. I was leery, it's an old ship and I was afraid it hadn't aged well. I was very pleasantly surprised. Embarkation was the easiest I've ever been through. I think it's because you don't get your cabin key until later when you cabin is ready. This made getting through the port terminal so quick. While old and a little dated the ship was spotless. Our cabins were aft balconies. The cabin was small but adequate. Bigger bathroom than on some other cruise lines. Our steward, Lary, was great. He asked us what time we wanted him to clean and it was spotless every day The food was very good, especially the dinner. We chose anytime and ate around 6 most nights. We requested Devy's table and she was really great. The casino is smoky. It has all the usual tables and slots. We didn't go to any of the shows. We listened to the great band in the bar near the casino and of course later the piano bar. We also attended both art auctions and a lot of new art was purchased! The crew is amazingly friendly and they all really went out of their way to make sure you are happy. Great bartenders. Don't be afraid to try an older Carnival ship. Read Less
Sail Date February 2020
My daughter and I decided to get away from the cold and take a cruise to Cozumel and the Grand Caymans. We got a pretty inexpensive interior room on the Carnival Paradise ship. Unfortunately it was the only one going the week we needed to ... Read More
My daughter and I decided to get away from the cold and take a cruise to Cozumel and the Grand Caymans. We got a pretty inexpensive interior room on the Carnival Paradise ship. Unfortunately it was the only one going the week we needed to go, talk about a ship that desperately needs a Rehab!! Everything is outdated and you can see it the minute you get on it, from the decks needing staining to the ugliest carpet anyone could have chosen. The jacuzzi has old green tile that even had some mold on it and needed scrubbing. The food was very mediocre, the first night in the dining room tasted like it was leftover from the previous cruise. It did get a little better throughout the week, but was no better than any average Denny's or IHop restaurant. This ship offered no shows, just a comedy show 4 nights with the same two comedians who got redundant. The pool is very small for the ship being able to hold over 2k people. I've been on other ships and none of them were quite like this one. The one redeeming factor was Leon, their cruise director, he is very talented and kept us entertained during the on board events. I would say, if this is all you can afford, then just be prepared, you get what you pay for, and nothing more. Read Less
Sail Date January 2020
My wife and I cruised with Carnival out of Miami several years ago and had a pretty good experience. We've also cruised before with NCL and Royal. There were several reasons why we were very disappointed with this latest Carnival ... Read More
My wife and I cruised with Carnival out of Miami several years ago and had a pretty good experience. We've also cruised before with NCL and Royal. There were several reasons why we were very disappointed with this latest Carnival Cruise. Thus, we don't expect to cruise with Carnival again. (1) Too much of a loud/drinking/party atmosphere. Except in the atrium, music throughout the ship was obnoxiously loud, and we disliked hearing very loud songs played in the dining room each evening at dinner as part of "showtime." (2) The service in the buffet and dining room was poor compared to all other cruises we've been on. For example, tables and dirty plates were not promptly cleared (both in the buffet and dining room); we often had to ask for water when having dinner in the dining room; wait staff in the dining room not good about checking in with you about your meal (they would typically ask how your meal was AFTER you're all finished eating). (3) The lunch buffet was a big disappointment. Far fewer selections were offered compared to other cruise lines. Moreover, Pizza Pirate was a big disappointment. The guy making pizza did not understand English and didn't seem to know how to cook pizzas. Every time we ordered a pizza it came out opposite of what we requested. (4) My wife eats mostly vegan, and overall the staff did a poor job accommodating her diet. A number of mistakes were made. Other cruise lines have done a much better job preparing vegan options. (5) At disembarkation we waited in line for 75 minutes before getting through customs; others had even longer delays. We've never had such a long delay on any of our prior cruises. Read Less
Sail Date January 2020
This was my family's 1st cruise. I can honestly say it was the first time that I can remember that I have taken a vacation and actually felt like I had one! We had two rooms - a balcony for my husband and I and an interior room ... Read More
This was my family's 1st cruise. I can honestly say it was the first time that I can remember that I have taken a vacation and actually felt like I had one! We had two rooms - a balcony for my husband and I and an interior room across the hall for our sons. Angelica was an amazing attendant. Room was cleaned and towels refreshed twice per day. We ate in the dining room the first night but chose the Windjammer for the rest of the cruise. Food was great - lots of options. It was hard not to find something you liked. We chose the Rhapsody for the ports. We went to Belize, Roatan, Cozumel and Costa Maya. In Belize we did a cave tubing and ATV adventure with Butts Up tubing. It was amazing. Would highly recommend this tour group. In Roatan we split up with one son and husband going to golf and myself and another son went to a sloth and monkey sanctuary and then a beach resort. The sloths and monkey were so much fun. It wasn't crowded and we got to spend alot of time with them. Cozumel brought us dolphins and manatees - another amazing experience. Costa Maya was a bit more relaxing at the water park (it had elevators to get to the slides!) and then a beach resort for lunch and drinks. There were alot of vendors that came up to you but as soon as you said no thank you not interested they left. Our family thoroughly enjoyed each port. We will definitely cruise again. Read Less
Sail Date January 2020
We picked this cruise because we had never been on RCCL. It turned out pretty good.. Mostly seniors over 50. Hardly any kids on board. Music and games were mostly for people growing up in the 50's and 60's. Cabin was small, ... Read More
We picked this cruise because we had never been on RCCL. It turned out pretty good.. Mostly seniors over 50. Hardly any kids on board. Music and games were mostly for people growing up in the 50's and 60's. Cabin was small, but all we did was sleep there. Cabin steward was excellent. Asked to change beds to 2 singles and done promptly. Food in main dining room was OK....we have had better on Princess and Norwegian. Biggest disappointment was the New York Strip. Never seen a steak that was 1/4 inch thick. How can you cook it the way a person wants it when it was basically a strip of jerky. Excellent waiter and assistant waiter. The buffet was barely OK.....pretty much all of it was barely warm. Some even cold. Scrambled eggs were instant.....so watery. The only way to eat them was as a freshly made omelet.They really need burners under hot food. Or you better be standing there when they bring it out from the kitchen. Excursions were fine. We took the one to Chichen Itza Long bus ride but worth it. They provided a brown bag lunch and a cold bottle of water or coke at the end. Temps in the 90's so really needed it. Entertainment was good. The guys from Argentina were awesome. Loved the Elton John impersonator. No problem getting on or off. Or through customs. All in all it was good even with the so-so food. Already booked the Vision Of the Seas..... sister ship of the Rhapsody next Jan. Read Less
Sail Date January 2020
We're long-time RCL cruisers (Diamond Plus). Our favorite class of ship is Radiance Class, but we've been on a couple of Voyager class ships, plus a couple from other lines. This was our second cruise on the Vision class. We ... Read More
We're long-time RCL cruisers (Diamond Plus). Our favorite class of ship is Radiance Class, but we've been on a couple of Voyager class ships, plus a couple from other lines. This was our second cruise on the Vision class. We chose this itinerary because it included Belize and Roatan, and we hadn't been to either. We flew to Tampa the day before the cruise (we got burned once by a flight delay that caused us to miss embarkation) and went from our hotel to Ybor City for dinner. The boarding process was among the easiest we've experienced (we got there around noon). It would be helpful if RCL would indicate the port terminal on the reservation, though - we initially went to the wrong terminal, and got stuck in traffic going to the correct one, which was much closer to our hotel and away from the traffic. Took us a half-hour to go what should have been just a few blocks. My mistake for indicating the wrong port to our Lyft driver, but again it would be nice to know it in advance. The ship itself is nice but in need of some updating. We had an aft Junior Suite on the starboard corner with a huge balcony that had two lounge chairs plus two regular chairs and a table, and we used that on sea days to avoid the crowds on the pool and sky decks. However, when we did visit those decks we were always able to find lounge chairs in the sun or shade, whichever we preferred that day. We ate twice at Izumi (very good - the sushi rolls were excellent and the hot rocks steak was very tender), once at Giovanni's Table (good, but we miss Portofino) and once at Chops. Usually we eat a couple of times at Chops, and I've never had a bad steak there. However, the filet I had was the worst cut of beef I've ever had in my life (and we Kansas Citians eat a lot of steak). In fact, the first one they brought was bad, and it was undercooked, so they brought me a completely different steak, and it was equally bad, though cooked more. After a couple of bites I gave up and finished my wife's filet (fortunately she ordered the large one). The ones I was served didn't look like filets, the texture was unlike any other steak I've had, and they tasted awful. (My wife tried it and concurred.) We took our other meals in the Windjammer, and it was good, with a lot of variety. However, I'm not sure why they had Indian food offerings every day - it would be nice to mix it up a bit and offer other cuisines. We've done enough cruises that we don't eat in the dining room any more, mainly because we don't go on vacation to get dressed up. We love sea days, and those were great. Our ports were Belize, Cozumel, Roatan and Costa Maya. We've been to Costa Maya twice before and Cozumel many times, but the others were new to us. Belize was fine - very friendly people. We're not into the jungle tours, and we've done the Mayan ruins before, so we just walked to the "BELIZE" sign and the lighthouse, then walked around the port and had lunch before going back to the ship, where we pretty much had the pool deck to ourselves. A word of warning: we bought souvenirs at the Jungle Shop, and ate lunch at the Wet Lizard, which was pretty good. At both establishments I used a different credit card than I usually use (neither place takes Amex so I used a Visa). At the end of the cruise I looked at my credit card app, and saw an unrecognized charge. I initiated a dispute with the issuer. After the payment posted and I had more information, I investigated, and it turned out that someone had used my card info and name to reserve a room at a hotel in Belize for the weekend after the cruise. So it had to be an employee of either the Jungle Shop or the Wet Lizard. I won't go back to Belize, and from now on when I visit ports, I'm using cash only. Cozumel: we used day passes at the Iberostar resort that included buffet lunch, all drinks, beach chairs and towels, and the pool. We purchased them from resortforaday.com. Decent property, but the water just off the beach is too rocky to walk on, and the building where lunch is served doesn't have enough seating, so we ate outside with our plates on our laps. The drinks were just okay also. Some fellow passengers went to the Nachi Cocom beach club and it looks much nicer, for less money, so next time (2022!) we'll go there. Roatan: again, we didn't book excursions, so we just walked around the port area and got back on the ship. Costa Maya: there were five ships in port and we didn't want to go to an overcrowded beach, plus we've done excursions to the ruins near there before, so once again we walked around the port area and shopped. It was extremely crowded with that many ships in port, and is much more developed than it used to be. We also had lunch there and it was good. All in all we had a great, low-key, relaxing vacation, but we booked our next cruise on Radiance class again. However, I'd cruise on this ship or one of its sisters again. Read Less
Sail Date January 2020
We live nearby but hadn’t cruised this ship since 2014. Booked it only 90 days out and ended up with an inside cabin as it was the only available Accessible. The deck 4 location was convenient to dining and Centrum. The ship was easy ... Read More
We live nearby but hadn’t cruised this ship since 2014. Booked it only 90 days out and ended up with an inside cabin as it was the only available Accessible. The deck 4 location was convenient to dining and Centrum. The ship was easy to board and mostly easy to get around even on Day 1. The staff are all pleasant and cheerful although not overly so. We enjoyed the cruise overall. The dining room staff and the food were excellent although the buffet in the MDR at breakfast and lunch was a bit ho-hum the menu items we tried were all good. Maybe because it’s an older ship the internet was slower than any prior Royal cruise I’ve experienced and the app and tv are not interactive so you cannot see your folio in real time. You can see the Daily Activities and deck plans and if you have restaurant reservations they show up in your calendar. Read Less
Sail Date January 2020
This cruise was chosen for a group traveling together by an agent. The ship was old and in disrepair and had several items not working one of which was the water which flowed dark brown in the middle of the cruise. The hot tub never ... Read More
This cruise was chosen for a group traveling together by an agent. The ship was old and in disrepair and had several items not working one of which was the water which flowed dark brown in the middle of the cruise. The hot tub never worked nor the sliding cover over pool, we had a couple days of rain, and they allowed smoking by the pool side I've never seen that before. We didn't have a working lamp connection in the bedroom or towels or a remote for the TV; which we didn't get until half way through the trip. Our excursions paid for were never left in our room with information for the week. We were on a RCL in 2017 and there is no comparison, from the rooms, to service, to food selection, to entertainment. They had a piano never used in gathering area outside of the smoky casino. One of the most frustrating thing was I paid for internet with upgrade and I could never use my computer for work as it would never have enough service to even open any programs. We had trouble with our phones in and out of service the whole trip. It was funny how everyone was on their phones once off the ship. We never had trouble on RCL. Also frustrating was poor communication from excursions to ship times to meals paid for, some in our group couldn't access the Carnival Hub App and were in the dark the whole trip. Whenever the ship docked it didn't follow the correct time zone so you had to do everything by 'ship time' and couldn't count on your phone which had the correct time on it, and had to check the app for ship time!!! We were suppose to be on this ship this coming Sept for a Mediterranean Cruise and there is NO WAY I could deal with it. We are changing ships and will go with a Holland America cruise. Read Less
Sail Date January 2020
We recently cruised on the Legend. While we took some fun excursions, overall it was a mediocre experience. We picked this trip, as it is close to our birthdays and anniversary, and because we wanted to see some of the ruins in Belize. ... Read More
We recently cruised on the Legend. While we took some fun excursions, overall it was a mediocre experience. We picked this trip, as it is close to our birthdays and anniversary, and because we wanted to see some of the ruins in Belize. Our overall impression was that the crew of the Legend do not seem very happy. I can’t remember a cruise where so few of the crew spoke to us, and even members of the fun squad were not that energetic. Our room seemed too warm, but after discussing it with our steward, visiting guest services twice and leaving them a note, we gave up and did our best to deal with it, but I never felt like anyone really cared. The live music, especially the Polaris Trio, was very good. We did find an excellent team in the Dining room and the food was good. We felt that our Belize excursion was very rushed, and not very informative, and that the description of the excursion we did in Cozumel was a little misleading. Disembarkation was a nightmare, there were only 2 customs agents. I’m not sure that’s Carnivals fault, but it seems like they could press the ports to make sure the trips end on a positive note. Read Less
Sail Date January 2020
My wife and I have cruised before with Royal Caribbean, Carnival, and NCL, but this is our last time cruising with Royal Caribbean. Here’s why: (1) SMOKING: Too many times we had to put up with the smell from people smoking on the ship. ... Read More
My wife and I have cruised before with Royal Caribbean, Carnival, and NCL, but this is our last time cruising with Royal Caribbean. Here’s why: (1) SMOKING: Too many times we had to put up with the smell from people smoking on the ship. Other cruise lines/ships do a better job limiting where smoking is allowed. (2) THE FOOD: The quality of the food and number of selections offered did not measure up. For example, chicken and meats at the lunch buffet were often dried out and tough (sitting under very hot heat lamps). The same type of fish was typically served each day (in contrast to other cruises we’ve been on that featured a different fish each night at dinner). NCL did a much better job preparing vegetarian/vegan options for my wife. The breakfast buffet in the Windjammer was especially poor. The home fries—the same each day—were a big disappointment. Throughout most of the cruise the tomatoes were more yellow and green than red. Cooked-to-order eggs/omelets and toast often came out incorrect, undercooked, or overcooked. (3) THE ENTERTAINMENT: While there were some real bright spots with the entertainment, several things have convinced us not to return to a Royal Caribbean ship. We came one evening to listen to “Piano Bar Entertainment with Anselmo Boles,” and the guy kept telling dirty jokes in between songs. We weren’t the only ones who walked out quite surprised and disgusted. At the “World Sexiest Men Competition” held at Poolside on the final afternoon at sea, one of the participants mooned the female judges and spoke of popping cherries. Unfortunately, this passenger was egged on by the risqué tone of the event set by the cruise staff. Finally, we were very offended that one of the evening shows included singing Billy Joel’s “Only the Good Die Young.” No passenger on a ship should ever feel that they are being ridiculed because of their religion and their religious beliefs. That’s exactly how we felt, so we won’t be cruising with Royal Caribbean anymore. Read Less
Sail Date January 2020
First cruise for me and my husband. We really enjoyed our time, our room steward I Made was wonderful! He called us by name every time he seen us and made sure we had everything. He was wonderful! Also the dining team was excellent,Lab ... Read More
First cruise for me and my husband. We really enjoyed our time, our room steward I Made was wonderful! He called us by name every time he seen us and made sure we had everything. He was wonderful! Also the dining team was excellent,Lab Asa, Nujarin,Rojas, Joel and Espinoza, Rogelio Jr Paiso, we thank you for your outstanding service. We will definitely be back to cruise some more. We also had fun in the casino and playing cards with our friends. The beds were really comfy and the room was cleaned everyday. The music on the lido deck was nice while laying there relaxing. We enjoyed Cozumel and Grand Cayman very much. I would recommend that you get the drink Packages if you drink everyday as the bill adds up! Also the patches behind the ears really helped me and my husband. Thanks for making us feel special!, Read Less
Sail Date January 2020
I have been on over 10 cruises using 5 different cruise lines over the years. We were invited on this cruise with a group. I would not have chosen it but, then I thought, how bad could it be? Dining room food was terrible. Cold, fatty, ... Read More
I have been on over 10 cruises using 5 different cruise lines over the years. We were invited on this cruise with a group. I would not have chosen it but, then I thought, how bad could it be? Dining room food was terrible. Cold, fatty, soggy, runny, undercooked, overcooked, sparse, lack luster....you name it! I was shocked at how bad the food was. I even upcharged ($20) for a steak one evening and lobster another evening. It took one hour for my steak to arrive (everyone else at my table had already eaten). Dining room staff was trying to get me to hurry and eat since the second seating was waiting to get in! Lobster was cold and rubbery. Had Eggs Benedict in dining room one morning that was cold with hard yokes. No potatoes added on plate, nothing. Just two eggs on untoasted english muffins with a little hollandaise sauce. So went to the Lido buffet for breakfast the next day to powdered scrambled eggs! I will say that the hamburgers and Mexican food on the Lido deck by the pool was good. Rooms were as expected but the "refrigerators" do NOT cool. Ever. We thought ours was broken but then they corrected us by referring to them as just "coolers", not refrigerators. But they were warm inside, so why have them? My cabin mate's insulin had to be put in an ice bucket with ice changed twice a day. Couldn't even keep our soda's cool. They were warm. Room cleaning service was good but has gotten sparse. Instead of checking/straightening your room twice a day. It is only once a day. So if you shower before dinner, your towels are not replaced. (No more turning down your bed and placing a mint on your pillow.) Embarking was fairly smooth but disembarking was a crowded and disorganized mess. Long lines to get off and get through customs. Tables out by the pool would sit un-bused for hours before a staff member would come and take dishes away. One day we could not find a clean table to sit at so I went searching for a staff member to bus and clean a table so that we could sit down. Some lady dressed in a navy blue suit (looked like a team leader or manager) walked out and picked up one plate and took it away before coming back 10 minutes later to take another plate. We stood there holding our plates in disbelief at her lack of urgency. Finally, another young man came out and took the majority of the dirty dishes and placed them on another table. Once he wiped off the table we finally sat down. He never came back for the other dishes. Another couple walked up with their plates full contemplating where they would sit since all of the tables were still dirty. Out of disgust, I got up and picked up every single dish/glass/wrapper etc on every single table and piled them on one single table. Then I took some napkins and wiped every single table. The couple thanked me but still no one showed up for another 30 minutes to clean that one table. I even watched several staff members walk by but not one of them attempted to clean the table. Overall, I was disappointed at the steep decline of the food and service. The last Carnival cruise I went on was about 6 years ago on the "Elation" and I thought both the food and service was great! But this experience made me feel as if the staff doesn't care anymore! Read Less
Sail Date January 2020
We enjoy Carnival because it is indeed Fun Ships. This cruise was exceptional. The executive staff was very friendly every time you saw them on deck, in the halls etc. The performance shows wee outstanding and professional. The crew ... Read More
We enjoy Carnival because it is indeed Fun Ships. This cruise was exceptional. The executive staff was very friendly every time you saw them on deck, in the halls etc. The performance shows wee outstanding and professional. The crew was great except of course the continued problem in the your time dining. We have sailed to Platinum with Carnival and there is ALWAYS a dining room team that is slow, unfriendly, tired and serves cold food. This was now exception. However, as in the past-I brought it to the attention of the folks running the dining room and they assigned us to a different team-Rodolfo, Deive and Chester. Exceptional service!!! Hopefully someone from Carnival reads these reviews and addresses this issue as I have seen it several times brought up. Outside of that- one terrific cruise with a crew that is exceptional. The music was great with a band "Wrecking Crew" delivering a great variety of music. Alan Jenkins is a solo guitar guy and is very talented and entertaining plus involves the passengers. For real relaxed Caribbean rock plays the steel drum and is super talented also. But a tremendous shout out to the Playlist Productions for their magnificent shows. When you have a terrific cabin steward .it makes the trip even more enjoyable and Bukhari made sure we were well taken care of. The friendly guy was excellent in all matters. Our ship came back to Tampa about 1 1/2 hrs late due to port traffic. the staff was great about getting us off the ship fast as possible. We shall keep going on Carnival as they remain the best for us because of the fun. Read Less
Sail Date January 2020
Cruise director Leon is the BEST in the business!! Entertainment also! ALL Staff ALWAYS greet you with a smile. Very attentive. Clean ship. Beds super comfortable. I'm gluten free and was hoping there would be more bread options. ... Read More
Cruise director Leon is the BEST in the business!! Entertainment also! ALL Staff ALWAYS greet you with a smile. Very attentive. Clean ship. Beds super comfortable. I'm gluten free and was hoping there would be more bread options. They had only one and it tastes like Thanksgiving stuffing. Not good for french toast! They do have a gluten free pizza. The dining room did their best to accommodate my needs. You do have to put your special order in the day before. I ordered a chocolate shake from the cafe, and to my surprise, I received an edible chocolate straw! I really enjoyed the question and answer time with Leon. You get to ask anything you've ever wanted to know about the ship and crew. Very informative, and Leon makes everything fun! Don't miss the party in the lobby on the last night! Unforgettable fun! Leon for Captain!! Read Less
Sail Date January 2020
We were with a group of 17 couples who met from across the country and cruised together for a week. This was our first experience with Carnival, but we have cruised twice before. We stayed in a Grand Suite and found the accommodations ... Read More
We were with a group of 17 couples who met from across the country and cruised together for a week. This was our first experience with Carnival, but we have cruised twice before. We stayed in a Grand Suite and found the accommodations spacious and lovely. Incredible amount of efficient storage. Bathroom was lovely, spacious, including double sinks, a jacuzzi tub and bidet. Service from our room steward to the dining room was excellent. We enjoyed the shows and my husband enjoyed playing Bingo one morning. The string trio was amazingly talented - able to play almost anything from a variety of genres. Our shore excursions were excellent. We especially enjoyed our excursion in Cozumel, where we went into the city, visited a church, traditional markets, and an orphanage, followed by a lovely lunch at a small cafe: https://www.carnival.com/shore-excursions/cozumel/make-a-difference-give-back-with-purpose-304265. Angel, our tour guide, was excellent and the orphanage was amazing. There are parts of the ship that could use a little facelift, but we found the ship clean, comfortable, and staff excellent. Most of the food was very good. We enjoyed breakfast best at the buffet - plenty of choices and quality good. Lunch was mostly good; some for the buffet items were unusual, but most were tasty. Dinner in the regular dining room was very good, but occasionally someone in our group had an item that was a little subpar. The wait staff was excellent. We found that there were a number of people that were clearly there to "party," drinking and smoking, but they tended to congregate in the bars and casino, so could relatively easily be avoided by those of us seeking more quiet relaxation. I was pleasantly surprised at how easily we were able to get elevators on such a busy ship. Port of Tampa was easy to navigate and everyone from the luggage porters to the immigration officers was pleasant, helpful, and professional. Embarkation and debarkation were easy and painless. Very quick and efficient. Note we had a relatively early flight, so handled our own luggage during debarkation. Read Less
Sail Date January 2020
Going to Mexico. Everything on the cruise was nice all the staff very friendly. We had a ball at the club Rex on the first night. The 2nd day i was motion sick until 6pm but all the staff was great with me. They all tried to give me an ... Read More
Going to Mexico. Everything on the cruise was nice all the staff very friendly. We had a ball at the club Rex on the first night. The 2nd day i was motion sick until 6pm but all the staff was great with me. They all tried to give me an helping hand. The Lido Resturant was nice they always had some good food and if you didn't eat what they cook,you can always go get pizza, sandwiches or subs late night. If you had a sweet tooth don't worry all the ice cream, donuts, cakes and cookies you want all day. Entertainment was good also Big screen movie, Casino, Bingo and live Comedian. I really loved my 4 days on the ship. Lots of rest most of all. Bed slept real good also but I have a bad back so I known when it was time for me to move around. This was my 2nd trip on the Carnival Cruise ship got home today1-13-2020. Guess what I'm gonna do. Start saving for my next trip. Carnival Cruise here I come. Read Less
Sail Date January 2020
We are loyal to RCCL. We are beyond Diamond Plus and we like the deck plans on the Freedom and Voyager Class ships. Had on a gown and matching stiletto heels for formal nite and we had photos taken at three stations. Out of 15 ... Read More
We are loyal to RCCL. We are beyond Diamond Plus and we like the deck plans on the Freedom and Voyager Class ships. Had on a gown and matching stiletto heels for formal nite and we had photos taken at three stations. Out of 15 pictures not a single one was a full length photo. Just waist up. These are STUPID photographers if they can't get formal photos from head to toe. What was the point of wearing a gown? If we need to request full length then post it!! We are sick of three nites of RCCL song and dance crew. Once or twice is sufficient. We have seen all the moves and putting on a different costume doesn't improve a thing. Add some other entertainers and variety. The live orchestra is to die for. This is the only line that continues to have the orchestra and they are pure talent. A joy to listen to. Best loyalty program on the seas. The Diamond lounge has no equal in the ships and lines that we have sailed. RCCL made extra provisions when they found that they had a larger number of this class of passengers and provided extra lounge space. Well done. The sizing in the shops is ridiculous. We find this on each ship. Lots of XL, 2XL and S sizes but a M or L are nearly non existent. This is on the first day so it is not that they are sold out for the sailing. They just don't bother to update the supply for each crew. We no longer book NextCruise. The deposit and the lack of flexibility for making a change has let us know they only want our money not to accommodate loyalists. The RCCL phone app is a joke. We tired for three days to bring up our stateroom account and could never get it to work. It is no longer accessible from the TV. We also could not get our internet package without going down to IT to have them fix it. That all needs some serious work. We think the food if good, plenty of selection and always restocked. If I had any complaint it would be that this smaller ship offers fewer soup choices than the larger ships. The dining room experience was great. We chose MyTime and never waits for more than a couple minutes. Menu options for dinner continues to shrink. Fewer choices. Very disappointed that I was charge an additional gratuity in the dining room for ordering the lobster for dinner. First NO LOBSTER on formal nite, which is poor on RCCLs part. I chose to pay an extra $30 for one small tail. Then they tagged on an 18% gratutity to it. That is obscene. I already paid for dinner and a gratuity I paid extra for the small tail and then to insult you with a tip to boot is beyond stupid RCCL. Embarkation and disembarkation was seamless and efficient. We had not issues with getting on or off at ports of call. Easy and organized. Staterooms on this era of ship as well as the Freedom Class era of ships is much more generous for storage. There are sufficient drawers, shelves and cupboards to store your items. No the case once you hit Oasis or above class. Cabins got smaller on the larger ships and the elimination of closet and drawer/shelf space is very obvious. We do have an issue with the new beds. The supports make it very difficult to store a suitcase under the bed. Then they store linens in bags under there as well. Seriously RCCL what do you expect us to do with our large bags? We have small complaints as you can see but we will still sail again. Booked for March! Read Less
Sail Date January 2020
We have written 14, 4 and 5 star reviews about Royal and this should have been another. But it turned out quite differently. The internet has many of stories about passengers being removed from cruise ships. But what if the incident ... Read More
We have written 14, 4 and 5 star reviews about Royal and this should have been another. But it turned out quite differently. The internet has many of stories about passengers being removed from cruise ships. But what if the incident was caused by a crew member? Can you ask for and receive help? Can you defend yourself? The answer we soon found out is.....NO. What happened to us on the Rhapsody put so much fear into us, that after 90+ cruises we'll never cruise again. As a Vietnam vet I can honestly say I haven't feared for my life, like this, since Vietnam. You can't make this stuff up. We never thought much about this. But when you board a ship, it's like being in a country run by a dictatorship. You have few, if any rights. What ultimately happened to us, could happen to anyone. It could happen to you. Age doesn't matter either. There is a story on line about a 90 yr old and his 86 yr old wife being removed for missing the muster drill. We are seniors, age 70 and 68 and were removed from the ship in Cozumel Mexico. Many diamond and diamond plus members will know us as the dancers, who sit across from the diamond lounge and dance from 4:30 to 8 PM. We were removed from the ship, for, quietly playing dance music, and dancing on an empty dance floor. Also for calling out a ship's officer for his behavior towards us. We were approached by a senior ships officer. He acted in an unprofessional demanding manner. Because of his behavior and his obsession with us, we wondered, is there something wrong with him? The officer told us, passengers are not allowed to play their own music anywhere on the ship. Not even on an unused dance floor. That is a lie. We asked why this is an issue now, since it never was on any prior cruise? In fact, we were on the same ship just last month. I told him, for years we have brought our music on ships to play. The officer insisted we comply to his demand stating ” I'm the boss and I make the rules”. Shocked by his statements and demand, we had no recourse except to comply. This should have been the end of this issue. But it wasn't. The officer relentlessly hunted us down every evening to harass us. He went so far as to tell us what kind of music we could dance to, for how long, where and when. We were tossed off the ship for calling out his behavior, after getting no help from anyone. Yikes! For 4 nights, while we were trying to enjoy our evenings, at the diamond club, we were harassed and intimidated. Different crew members would walk past us. They looked under our table and around our area. They would stand near the dance floor and watch us. It's obvious, they were making sure we were complying with the officer's demand, not to play our music.The officer was relentless. Every night the officer hunted us down. Always harassing us, even though we had complied to his demand. He demanded our room number. We refused to give it to him. He said he would get it anyway. This was extremely frightening, since, he could gain access to any room he wanted. He kept demanding we tell, him what kind of music we liked. He ignored our repeated requests to leave us alone. My wife developed chest pain and had to take nito to relieve it. In the hopes of getting rid of him, we told him we liked country music. He said he would play country music for us to dance to on the ship's system, he finally left. When we returned to our cabin. There was a message on our phone from the cruise director. He told us if we wanted to listen to country music, we need to go the country music show, sit there and listen to it. We are now being told what to do by the crew? During the 4 days of harassment, we sent 2 emails to corporate asking for help. We got no reply. The morning after our first encounter with the officer, we went to customer service, for help. I was told, I could not speak to the officer's superior and there was nothing customer service could do for us. While there, we were told the officer was going to have country music played in the shall we dance, dance area for us. It would be from 6-6:30 PM and that would be our dance time. That evening, country music played from 6-6:30 PM. During that time, there were crew members near the dance floor watching us. We did not dance. We were enjoying the conversation with other guests. During the evening the officer arrived. He seemed very annoyed. He asked why we didn't dance. I told him we dance when we want, not when we are told to. Every attempt to end the conversation with him seemed to make him more angry and aggressive. He finally left. Like every other evening, it ended the same. My wife developed chest pain and we had to return to our cabin so my wife could take nitro for chest pain and relax. The fourth evening was the same. The officer hunted us down and harassed us. He kept repeating, all he wanted to do was make our vacation more enjoyable. We told him, again, to leave us alone. After a while he left. While returning to our cabin the officer and another young officer were in the hall leading from the diamond club. They were there looking at us. At this point we have had it. Both of us told the officer off. We used no foul language and made no threats against him. I did however call him out for his behavior. WrWhy? Because he was ordering us around, demanded our cabin number, demanded to know the kind of music we liked to dance to. He told us when and for how long we could dance. He told us HE would choose the music we could to dance to. He was relentless with his attacks against us, his obsession, hunting us down every night, having other crew members making sure we complied with his demand not to play our music. The next morning as we docked in Cozumel Mexico. We were paged to the customer service desk. We thought, finally, we are getting a meeting and can resolve this issue. As we arrived we were told by security that we are being put off the ship. I was told it was because I called the officer a name. They refused my request to speak the captain about this. They said, the decision was already made. The reality is, we were so relieved at the thought of getting away from the officer, we both agreed, that they just made this the best day of the cruise. We packed, the ship gave us assistance finding a flight home, helped with Mexican customs and transportation to the airport, ALL AT OUR EXPENSE! We returned to Tampa at about midnight. Since our car was locked in the port parking lot, we took a cab home. When we arrived home, we opened a bottle of wine and relaxed. For the first time in 5 days, we were happy. We did everything we could to resolve this situation: we complied with the officer's demand not to play our dance music we asked for help from customer service we asked to speak to the captain and were told no we sent emails to corporate asking for help we avoided the officer even by skipping the captains reception and hid from him at the upper tier repeaters party We avoided verbal confrontations until we had enough and told him off Why did the officer, stalk, harasses and attack us? He was recently promoted to his position. Did the power go to his head? He is man of short stature and I am tall. Does he have a short man's syndrome? He's from Eastern Europe. Is he anti-Semitic? I have a Jewish sounding name. Why did the officer have other crew members checking on us? No on believes every passenger on a cruise ship is a nice person and can be trusted completely. I'm sure Royal is aware that crew members could also have issues. Why didn't customer service help? Why didn't corporate answer my emails. Why weren't we allowed to meet with someone superior to the officer? If this happened in a US company, HR would be asking, what else has this person been involved with? Has he done this before? How does he treat the people that work under him? How does he treat customers? Was what he did reasonable and correct? Did he follow procedures? Could the issue have been handled differently with a better outcome? As for personal music devises. Royal Caribbean's site does not list personal music devises as prohibited. They suggest to use ear buds, while in public areas. They also suggest not to play the music so loud as to disturb other guests. The officer lied about that rule. We did not receive the survey at the end of the cruise. I found my name was removed from the email list. This was a deliberate attempt to keep corporate from receiving our comments. The officer knows we did nothing wrong. He tried to keep it from corporate. FYI there is an online site where anyone can fill out a review, and we used it. We have filed a formal complaint. Royal's response was to cancel 6 cruises we had booked this year and told us we can't return to Royal until next year. Really? Keep in mind, this could happen to anyone. It cost us more than 1000.00 to return home. Think what could happen, if you, couldn't afford the expense to return home. You would be stranded in a foreign country. Good luck with that. We have been fortunate to have traveled much of our great and FREE country, in the past We now plan to return to traveling in the US. Along the way we have met many wonderful people. There is still much to see and we'll be spending our money at home. Not giving it to a dictatorship. Read Less
Sail Date January 2020
We sailed Rhapsody of the Seas in January and had a great time. Rhapsody is older and smaller than most other RCI ships, but that’s part of why I enjoyed it. Being smaller means everything is closer and the service is more personal. ... Read More
We sailed Rhapsody of the Seas in January and had a great time. Rhapsody is older and smaller than most other RCI ships, but that’s part of why I enjoyed it. Being smaller means everything is closer and the service is more personal. This comes at a price, of course. A smaller ship has less to do and moves around much more than the larger ships. We had 6-10 waves and you really felt it in several parts of the ship. The solarium pool acted like a wave pool. It was great fun! The cabin stewards were great. They made several towel animals during the trip and always greeted us with a smile. Our assistant waiter, Ladylin, was outstanding. Even at the buffet, she’d see us and give us extra special service. The attention to detail was impressive. Guest services worked hard to keep us happy. During peak times, they had someone with a tablet helping out and keeping the line short. Tampa We arrived in Tampa the night before and stayed at the Embassy Suites Downtown/Convention Center. The hotel was great and the area around it felt safe and inviting. They had a stay and park deal, which worked out just fine. We could have taken the trolley to the port, or even walked, but we overpacked and took a LYFT instead. Worked out great! We left Tampa just as the rain cleared and had a beautiful view of the Sunshine Skyway as we went out to open sea. Key West Arrival in Key West was on time, but we were delayed getting off the ship due to a medical emergency. Sadly, this was the second medical emergency as someone was removed from the ship in Tampa as well. The sky was clear and the temperature was in the mid 70s. Our parasailing excursion was cancelled due to high winds, so we walked the town and went to Fort Zackary Taylor. Very cool place! I recommend it both for the beach and the historic fort. One shout out to RCI on the Parasailing. The winds were 20+ mph. This is higher than the recommended speed for parasailing. However, the excursion company was still taking people out. Personally, I really appreciate RCI being careful and cancelling. Grand Cayman I’ve never been to Grand Cayman before and really liked it. The island was cleaner and better kept than any I’ve seen in the Caribbean before. We did a Snorkel and Stingray City excursion which everyone enjoyed. Cozumel Cozumel is Cozumel. Been there. Done that. Walked around the pier shopping for a few minutes and went back to the ship. Costa Maya Cancelled due to high winds. Rhapsody of the Seas does not have Azipods and was not able to overcome the wind to dock. Read Less
Sail Date January 2020
We have cruised several times in the past with Carnival and had good or great experiences. This wasn't true for this cruise. I booked with the cruise line directly and that's were our problems begin. They sent ALL on my ... Read More
We have cruised several times in the past with Carnival and had good or great experiences. This wasn't true for this cruise. I booked with the cruise line directly and that's were our problems begin. They sent ALL on my information to my ex husband. I have a different last name and never gave them his email, yet somehow they were able to find him from 20 years ago. Our food was cold ( almost every night) in the dining room and had to send it back (both for breakfast and dinner). The new food that came out was colder than what they brought out! One evening the creme brulee was raw and running out of the dish. The buffet seemed to be a better choice on this cruise. Several meat dishes were greasy and low quality. We noticed they have started charging more for room service food that used to be free. Our party of eleven agreed if we cruise again it will not be with Carnival. Read Less
Sail Date January 2020
Ship was old but in good condition. Rooms could use some updating. Cagney's Steakhouse was not a steakhouse steak house steak and sided were bad. Teppanyaki was good and we had a good time. O'Sheenhan's bar food ... Read More
Ship was old but in good condition. Rooms could use some updating. Cagney's Steakhouse was not a steakhouse steak house steak and sided were bad. Teppanyaki was good and we had a good time. O'Sheenhan's bar food was average but the drinks and bartenders were good. Venetian and Aqua were average but had no trouble getting seated even with 5 without a reservation. Garden Café breakfast and dinner were ok. Always had seating available and clean tables. Servers always made sure there was plenty of food available. Customer Service people were very helpful. Can't say the same thing for the excursion desk. They were very rude and short with people. Entertainment was lacking. Magic show and lounge singer in the main theater come on. . Getting on and off the ship was not a problem. We had a full ship and didn't have to wait in long lines. We did 2 excursions with the ship. Book yourself save some money. The private island was the worst port we did. Couldn't use our drink package and had to pay for our food. land Shark was below average and way over priced. Private Luxury Beach Villa was very nice. The staff was friendly and nice except the shore excursion staff. Read Less
Sail Date December 2019

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