28 Tampa Repositioning Cruise Reviews

This was our 4th T/A, 6th cruise in last 3 years, but the first on Brilliance. The physical ship was in good condition and had all of the expected amenities however, the management of the ship seemed to be far less effective than other ... Read More
This was our 4th T/A, 6th cruise in last 3 years, but the first on Brilliance. The physical ship was in good condition and had all of the expected amenities however, the management of the ship seemed to be far less effective than other Royal Caribbean ships upon which we have sailed. Upon checking into stateroom, we found a dirty adult diaper in the closet and trash in other drawers and cabinets. The stated excuse was that cabin cleaner had completed his contract and left without doing a good job. Found a receipt stating that 16 -1 liter Evian bottles of water had been delivered. They weren't and it took 7 hours and numerous contacts with Guest Relations to find out that there were no 1 liter bottles on board and no one seemed to know what to do. We finally, after much persistence, received 48- 500ml bottles. By the way Guest Relations function seemed to be to let you complain; but do nothing. The MyTime dining was chaotic most nights with some people getting their same tables each night and others having issues getting seated. Having a reservation was not a guarantee of a seat. Lines to re-board after tours were long(up to 1/2 hour to get back on board) as some equipment wasn't functional. listening to the Captain make his pronouncements each day was like listening to a comedian. He certainly did not project any type of positive image.   Read Less
Sail Date April 2014
The facilities at Tampa port are not up-to-date. It took quite a while until a porter showed up to collect the luggage. The waiting area plus luggage facilities before entering the cruise terminal in Tampa are way too small. The ship ... Read More
The facilities at Tampa port are not up-to-date. It took quite a while until a porter showed up to collect the luggage. The waiting area plus luggage facilities before entering the cruise terminal in Tampa are way too small. The ship itself is of a nice interior, partly quite stylish (e.g. Mix Bar). But the overall cleanliness of ship is quite a desaster. The Lido is really filthy. We were quite shocked to see that the waiters would just drop leftover food on the floor instead of wiping it onto a tray or something. So for sure following guests stepped on the food on the floor and everything was quite bad. The curtains in the Lido were full of stains - it nearly looked like a design but it was dirt and it wasn't dirt from only a couple of days. Dropped food in front of the Lido food stalls remained there for hours before they were removed. You really weren't sure if all this was due to lack of crew (is HAL cutting down on personnel?) or is it pure carelessness of the responsible crew working in the Lido? The supervisors in the Lido were present but they did not seem to care. One day we even saw on of the supervisors in the Lido inspecting his chest through his shirt and the pressing out a pimple - really disgusting when next to it you sit and eat!!! The supervisor only once was really attentive. That was when a three-striped officer came to visit the Lido and there the supervisor told the cooks (and we stood next to him and heard it): "Big boss is coming - put out more food". We looked at each other and thought 'ah, this is how it works'. Because the food in the Lido is pretty meager. Very little desserts and little to choose from. The newest thing is to put desserts on small plates so you only choose little. HAL does not offer large plates or trays in the Lido to pick for yourself. So our impression was that only offering small plates leaves passengers with little portions. But this for the passenger is really annyoing as you have to get different plates which means more ways until you finally have your breakfast together. And the you have to walk back to get your coffee. Speaking of meal times. Don't even try to sleep in. HAL decides for you when to eat. Breakfast is only until 1000 am, a "continental breakfast" until 1030 am. But the continental breakfast has little options to choose from. Funnily enough on port days breakfast is until 1030 am and continental breakfast until 1100 am. Where is the logic in that? Breakfast is offered longer when everyone is off board? So if you decide to sleep until 1000 am and get ready there is no food for you until lunch starts at 1130 am. Really nice that you get up and don't get breakfast and then the only choice to eat is pasta or mongolian beef. Here HAL can learn from Princess cruises how proper meal times work. Meal quality is ok in the Lido but better in the dining room. But at dinner the appetizer are so incredibly small that you think they must have made a joke. Really tiny. Let me get back to hygiene on board. All of a sudden right after leaving Tampa there was a dove/pidgeon on deck. As all of us know doves/pidgeons are heavy bacteria transmitters. So my thought was that the crew must get rid of the dove/pidgeon right away as the Ryndam has a bad history of Noro virus outbreak on board. No - they didn't do a thing. Deck 11 (Lido) as well as deck 10 were full of dove/pidgeon faeces (poo). Very disgusting. Some times the dove would even walk in the Lido were the crew grabbed it und carried it out back on deck. Then back in the Lido working with food. I finally complained because you really had to look on deck where you could walk not to step in the poo. You know what they said? "it won't leave the ship". The captain adressed it in his daily announcement and even gave him a name. He laughed about it. And the deck got dirtier and dirtier. I finally told them that I would inform the CDC in Atlanta about it as is really was so disgusting. The port of Ponta Delgada/Acores is nice. Pretty small town Portugal. Easy and cosy. Cadiz/Spain is always nice and a train ride to Seville is done with complications on your own. Motril/Spain is another story. The ship docks way out of town. You have to take a shuttle bus for USD 10 p.p. This was supposed to leave at 9 am. It just wouldn't. We asked when the bus would leave and they said "when the bus is full" which is ridiculous for a shuttle service. The shuttle was accompanied by a very rude Romanian girl who did not care at all about the passengers. We speak Spanish so we heard her talk about bad about the passengers to the bus driver (e.g. "stupid old people" and things like that). The shuttle then stops somewhere in the utterly uninteresting city of Motril. If you choose to go to Granada on your own you then were forced to walk up a hill for some 20 minutes to get to the bus station. So if you are in Motril and want to go to Granada on your own you better take a taxi from the ship which is cheaper than USD 10 p.p. anyway. Palma de Mallorca is ok but quite full with tourists anyhow so the place gets packed when a cruise ship is in. Plus: lots of pick-pockets! Watch out. Departure in Barcelona was easy - there you see the advantage of a smaller ship. All in all: an average experience - next time definetly again Princess cruises! Read Less
Sail Date March 2013
Observations on this cruise: • Our waiter was just not up to par. We never really got to know him very well. He brought breakfast to our room on day 7 and did not even recognize us! In the past we wanted to take home the ... Read More
Observations on this cruise: • Our waiter was just not up to par. We never really got to know him very well. He brought breakfast to our room on day 7 and did not even recognize us! In the past we wanted to take home the waiters/waitresses. This time we hardly know them! • Our assistant waiter was never introduced and we still do not know his name. • All food seemed to be a lower grade than before. • Very little variety in food. • Food only marginally good. • Food better in Windjammer. • We were always last to be served. • Cold coffee was served to the entire table. • Once I ordered a steak medium-it came raw! They offered to bring me another but by the time they brought it they had all left to go off and dance for everyone. Of course, that meal was a total disaster. Three times I ordered beef-all three times it was chewy and lacking in flavor while the menu said it was Black Angus. It certainly was not the Black Angus I am accustomed to. • Window in dining room creaked continuously so loud that sometimes we could hardly talk. • Too much begging for approval rather than more attention to service. "Give everyone a big hand!" When the applause was not good enough they said we are giving you another chance for applause!!! I feel applause is earned not begged for. When you see a good show or receive good service praise becomes automatic. • Entertainment was only mediocre. In the past the shows have been wonderful, some even spectacular. This time we felt as if were in a local night club-very routine... • Our room temperature was perfect until the 7th night of the cruise. Then suddenly it became so cold we could hardly sleep. We had NOT touched the temperature dial but it was frigid. We called maintenance and they came to work on it. After that it became unbearably hot! We called again and they returned and worked on it. It was operational for about 12 hours then turned to cold again. We had no ability to adjust it... Finally, after five trips to our cabin they informed us that it was a problem with the door switch and they would not be able to repair it until the next day-our day of arrival in Tampa!!! • It was very difficult to get the daily news paper. The USA version was out within a few minutes; however, if you wanted a Canadian or British version there were always stacks of those. After a couple of days you would think someone would start to see a trend or maybe, just maybe someone would realize that this ship was full of US citizens... • Each morning the cleaners would start work around 5:00AM. Our cabin was directly below them and it was very noisy. We spoke to the desk about this and their reply was to get up and call us the next time it happened and they would speak to the cleaners. Why not just speak to them? Why did they want us to get up and call? Our overall observation was that this was a "watered down" version of RCCL-at least that is what we hope. It certainly was not what we had become accustomed too. Read Less
Sail Date November 2008

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