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8 Taipei (Keelung) to Asia Princess Majestic Princess Cruise Reviews

5-day Keelung—Kagoshima—Busan: This was our 9th Princess cruise and our least satisfying. As stated in other reviews, the ship, food and on-board programming has been geared towards the Chinese market. While there is nothing wrong with ... Read More
5-day Keelung—Kagoshima—Busan: This was our 9th Princess cruise and our least satisfying. As stated in other reviews, the ship, food and on-board programming has been geared towards the Chinese market. While there is nothing wrong with that and while I applaud Princess for adapting to the sensitivities of its Asian market, what I don’t applaud is the total chaos that underscored the organization of this cruise. Two-hour check-ins, uncontained, unruly and loud behaviour in common areas, consistent slamming of state-room doors with yelling that could be heard through the walls, work-out and stretching rooms dominated by seminars during peak times, consistently huge line-ups at lunch and dinner, a 45-minute wait to retrieve our passport following the Japan leg of the trip, poor organization of excursions—in the case of the Japan one, we were asked to be in the theatre by 8:30 and didn’t hit the road until 10:20, total mayhem to re-board the ship. Ship staff yelled for everyone to get into single file but there were no defined walkways or roped off areas making it impossible for swarms of passengers to know where to go.The combination of large charter groups being led to and fro by barking tour guides coupled with defined times for dinner and excursions meant that congestion was inevitable. A number of ship personnel acknowledged that the system of multiple tour groups just didn’t work and they couldn’t wait until the cruise re-positioned itself in Australia. There was nothing relaxing about any of this cruise and the “escape completely” motto rang true only insofar as we wanted to escape the ongoing gong show. Read Less
Sail Date July 2019
This cruise experience was horrible. There are too many people and the food quality is bad. We went to a pay French restaurant for $35 per person for my family 15 pp. The food was bad, we booked it because of the Michelin one Star. If ... Read More
This cruise experience was horrible. There are too many people and the food quality is bad. We went to a pay French restaurant for $35 per person for my family 15 pp. The food was bad, we booked it because of the Michelin one Star. If you do take this cruise, DO NOT go to any pay restaurants. The pizza bar is surprising good. The Gong Cha -Taiwanese famous bubble tea shop is horribly staffed and no skills......drinks are watery and waste of money. Ice cream bar tastes bad too, only ice, not milky. The international marketplace for buffet..the food was not good either. If it came out a good food, it will be gone in 5 mins. This is a charter cruise, so we are not in the tour group. So our dining is anytime and need to pre book ahead of time Going to the theater to watch the show is like going to a zoo. U need to line up one hour prior because it will be full in 5 mins except the first night, people did not know yet..... The stateroom is spacious with a decent bathroom - mini suite. I would book a small cruise and an America cruise route next time.... I tried Royal Caribbean Alaska route, it was much better. The shore execution time is very short....late embankment around 9am and need to be back by 4pm, not much can do/tour around since lunch will take 2 hours already. Read Less
Sail Date July 2019
I liked the look of the itinerary. However, there was no porter service at embarkation. The two Korean ports were a first for this ship, and nearly no one spoke English in the ports. All onboard activities, including entertainers ... Read More
I liked the look of the itinerary. However, there was no porter service at embarkation. The two Korean ports were a first for this ship, and nearly no one spoke English in the ports. All onboard activities, including entertainers and cruise activities were conducted in Chinese. And there were no onboard acknowledgments for Elite Captains Circle members. The ships signage is predominantly in Chinese, and the ships map we were given was also in Chinese. Of the 4,000 + passengers aboard, less than 200 spoke English. Service was an issue, as not enough of the staff spoke Chinese, so language barriers slowed service throughout the ship. The room are nice, and the stewards were helpful. But make no mistake...this a "charter" cruise. Princess was the operator, but not running the ship. All menus, tours, dining and entertainment are geared to Chinese tour guests. If you're expecting a Princess Cruise, you will be severely disappointed and feel cheated. Read Less
Sail Date May 2019
Most disappointed Princess Cruise after previous Sapphire, Royal, Regal and Diamond. We found the ship crowded with long queues, Bellinis and Vine became waiting area with tour guides and passengers, everyone rushing here and there, ... Read More
Most disappointed Princess Cruise after previous Sapphire, Royal, Regal and Diamond. We found the ship crowded with long queues, Bellinis and Vine became waiting area with tour guides and passengers, everyone rushing here and there, talking, burping and sneezing loudly. It was really chaotic and people took pictures everywhere including climbing up and down the equipment at the gym, and that there was this occasion where two ladies around their 60s and 80s were taking pictures in front of a backdrop and wouldn't stop posing and laughing until they lose balance and fell down with the backdrop and the Princess photographer was dumbfound. If you skipped the traditional and anytime dining queues, you'll also find long queue at the buffet lines strangely, we had to queue for buffet including waiting in front of sections that we were not picking up any food. Hand sanitizing was not policed after day two. Worse was World Marketplace buffet line was not open for the first (Nagasaki) and second (Yeosu) port day lunch, only the bistro was opened and at Yeosu, they had not enough food and we had long queue for nothing! Three pots of soup finished, empty sandwiches counter, and gone everything with the chef busy scolding and poor older cruisers who had problem walking, waiting, queuing, and surviving till their turn left with no food! Speaking of staffs, most of them were poorly trained, at times you feel like you're in Prison Break or Orange is the New Black, like our cabin steward, International Cafe, Alfredo, Crown Grill and LaMer, we had very bad experiences. But of course, not to mention some very nice staffs like Harmony, Internet service, Photography team, Spa, Gongcha and Noodle Station. The first day we entered our cabin, we already found bread crumbs on the floor. Hot water (shower)was gone on our floor 12 and the customer service had problems understand and paying attention to our call for help due to the same problem with many staffs on this ship, they assumed none can speak English so they were not paying attention to what you're saying! So we waited for 3-4 hours and called 5 times to highlight to them the problem, help only came after so many hours of wait. Same like the buffet staffs, if you say "May I have warm water please?" I got a reply "ah! Water! Hot or cold?". I interpret as "Ah!(you can speak English!" So "Hot or cold?(am not listening!!!)" And I replied "Just now I asked you-may I have warm water please" So after a few rounds of struggle, my friend suggested that I must do what they do, be rude and shout loudly what you want, for example "COKE! ONE!" And I learn not to be polite and speak in full sentences never mind they are from the Phillipines or wherever countries that should be familiar with English. The manager was most rude when we approached to make a reservation, he was speaking to his staffs and he gave us a hand gesture to wait and fiercely told us that he will be attending us in a bit. Dirty public toilets, smelly, clogged most of the time, soap finished. Shows at theatre were exactly like what other cruisers mentioned, they repeated the same shows. Well, no members lounge for disembarkation. And Keelung port was really bad and chaotic as well. So, no more Majestic for us, maybe will stop cruising with Princess for a while. Read Less
Sail Date May 2019
My husband and I are avid cruise travelers and have sailed through 6 continents with budget-friendly cruise companies to high-end small ships. Princess Cruises has always been considered as a mid to upper class cruise company and our past ... Read More
My husband and I are avid cruise travelers and have sailed through 6 continents with budget-friendly cruise companies to high-end small ships. Princess Cruises has always been considered as a mid to upper class cruise company and our past experiences with them in North America certainly meet that standard. However, it’s not the same on their ships sailing from Taiwan!! My voyage with Majestic Princess from Taiwan this time confirmed that they must have either brought the worst dinning room wait staffs from other ships to be on this one or these people are just untrained. They were not only rude, but also unprofessional (from never smiles, to often forget our drink orders to only give one menu to the entire group of 4 people...etc). And the breakfast buffet had such limited choices of food that I thought I was on a commercial cargo ship. I had sailed with Princess Cruises from Taiwan in 2016 and had a very bad experience in their dinning room that prompted me to sent a written complaint to their executive office and I would think they would have made some improvements already, but I was disappointed again by their dinning room service this time. Princess Cruises needs to really step up to the game on their service on their Taiwan cruises or they will loose consumer confidence soon. Besides the dinning room bad experience, their photo booth staff were also unprofessional and careless. I had to repeat myself multiple times to multiple employees and even after I called to confirm my order, they still made the same mistake. I would say the areas that Majestic Princess meets Princess Cruises standards were their stateroom staff and entertainment staff. Read Less
Sail Date April 2019
• Bitten by beg bugs. • The European staff consider my sea sickness to be a contagious disease and warned me to stay in the cabin for the next three days. • I suspected my nausea was caused by the mango sago pudding I ate in ... Read More
• Bitten by beg bugs. • The European staff consider my sea sickness to be a contagious disease and warned me to stay in the cabin for the next three days. • I suspected my nausea was caused by the mango sago pudding I ate in the International Cafe. Two of my friends also have the same symptoms. • No free coffee at Deck 5 International Cafe, they sarcastically asked us to get our coffee from Deck 16. They spoilt our mood to enjoy our tea time. • The public area was always noisy, MC shouting all the time. • All free restaurants need to line up. • The ship rocks all the while. • No one is able to find the gym center. • The walkpath to the restaurants were confusing and unfoundable. • The food from the Buffet Restaurant is exactly the same in Fine Dining restaurant. • By 8pm, they are not selling ice cream anymore and the food from the restaurant was even lesser. • They want the cabin back by 8am by knocking the door which it’s too early. • Hygiene issue: buffet restaurant cleaning staff swiping the floor and cleaning up the dustbin in front of us while we are eating. • Not serious in enforcing hand cleaning before meal, too few stations to wash hands. • The staffs are not professional. Read Less
Sail Date June 2018
Majestic Princess is the newest Princess ship built for China, but after less than a full season business seems not as good as expected, and it moves to Taiwan for a while, then after returning to China for some charters it is rumoured ... Read More
Majestic Princess is the newest Princess ship built for China, but after less than a full season business seems not as good as expected, and it moves to Taiwan for a while, then after returning to China for some charters it is rumoured that the ship will leave Asia via an Australian season. This ship, my 8th Princess ship, is the best Princess ship I have so far cruised on. The shops are upgraded to cater for Chinese luxury spenders and well decorated and arranged, much better than streetwise shopping on sister ship Regal Princess. There is a larger choice of restaurants too decided to make you pay. But it is good that the ship retains much of an atmosphere of international cruising, despite Chinese signage, and for this trip menus are given in Chinese (with a lot of wrong translation) as the majority if not all passengers are Chinese. The majority of crew are however international, many not Chinese speaking, yet it manages well. There are more small tables to cater for couples, and small table is available in restaurants even for breakfast and lunch. Menu retains the Western standards but with Chinese items added. There are 3 restaurants offering sufficient facility but the buffet area is definitely too small, and you virtually can't find a seat at peak time. The best paid restaurant is the Princess standard Crown Grill. The Chinese food is no good, not Michelin star food but home dishes. I had a restricted balcony, the cheapest balcony grade but it doesn't bother me as I never go out to use the balcony in such hot weather. If you do, then the balcony is so narrow as to be of no use. What is good is that a water kettle is provided, with tea bags. You won't find this on other Princess ships, but I believe this service will be out if not cruising in China. Princess had hailed the new production shows as spectacular but theatre facility failed to take in all passengers, so many were turned away. But no harm, as the show was simply what other cruise lines better in entertainment had been doing for years. It still fails to compare with Dream Cruises, Star Cruises, NCL, MSC, and RCI. There are other local shows. The magician was a disaster but the Taiwan violinist Venus Tsai is very good, pleasing in looks and she played a high powered violin and hosted a good show. I later learned that she is popular in this area and appears with RCI, NCL and Holland America as well. I am happy with the ship but regret that it may have to leave my region. The blame may be due to the Princess management in Shanghai who failed to give it due promotion and good operation (for example menus are wrongly translated). It is sad if the ship has to leave this market, while RCI even with bigger ships and more capacity can manage to stay on in China/Asia. The cruise is 6 nights than the standard 7 and Princess is probably the most flexible operator capable of rescheduling the ship quickly, while Norwegian Joy continues to struggle. We called at Kagoshima, probably chosen only because of the easy location, then Hiroshima which is very interesting though the ship berths far away, then finally a small Japanese town of no touristic interest. Embarkation was good for me as a Platinum member for priority, and as I took my luggage by myself I can freely disembark almost as soon as we berthed. Read Less
Sail Date May 2018
I This ship is said to be design for Chinese market, but I'd say it's American Chinese not Chinese Chinese. The food taste just like American Chinese food. Noodle bar, buffet and Harmony restaurant, all taste like American ... Read More
I This ship is said to be design for Chinese market, but I'd say it's American Chinese not Chinese Chinese. The food taste just like American Chinese food. Noodle bar, buffet and Harmony restaurant, all taste like American Chinese food. I want to give a suggestion if you don't know how to cook Chinese food, hire a Chinese chef or just don't serve Chinese food. The dinner in crown grill restaurant was also a bad experience for me. Everything is overly salted. All I can taste is salt in the soup and the lobster tail. The entertainment was nothing worthwhile to be mention. The ship is huge, but most space is dedicated for cabins; and thus lots of passengers with inadequate public space. Children center is simply boring, activities for kids were poorly prepared. In conclusion , if you are looking for a cruise trip for your first time. Avoid this ship. Read Less
Sail Date April 2018
Majestic Princess Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 4.0 3.6
Entertainment 4.0 3.3
Public Rooms 4.0 3.7
Fitness Recreation 4.5 3.6
Family 4.0 3.6
Enrichment 3.0 3.1
Service 4.5 3.9
Value For Money 4.0 3.3

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