2 Sydney (Australia) to Australia & New Zealand Holland America Volendam Cruise Reviews

Embarkation and disembarkion were very efficient, cases were delivered quickly. Cabin: main deck 2666 outside in good position towards aft quiet. When opening cabin door were surprised how dull the decor appeared, quite tired looking, ... Read More
Embarkation and disembarkion were very efficient, cases were delivered quickly. Cabin: main deck 2666 outside in good position towards aft quiet. When opening cabin door were surprised how dull the decor appeared, quite tired looking, the only colour's were in the 4 cushions, but was clean and tidy. The beds were very comfortable in twins giving a feeling of space. There is no fridge in cabin, and when reqested ice bucket did melt very quickly. Unfortunately a hot water pipe burst in hallway 7days into cruise, we had to move out at 5am due to water seeping into cabin just covering our toes. When opening cabin door found staff trying to suck water out with machines. We were not advised to take any action but thought it adviseable to evacuate cabin as did not know what was happening, so after advising the pursers desk, we went and sat out on deck to watch the sunrise. We did NOT receive any help or information from staff until we revisited purser desk at 2pm, when were told we had been provided with a temporary cabin until our cabin had been tried out. This took 3days to dry and the smell from the wet carpet was dreadful. We had no help with moving, we left most of our clothes in the cabin and just kept going back to check on the progress of the clearing up. We were not the only cabin affected, and a very small amount of compensation was paid. The food was OK, but the service in the dinning room was not up to the standard of a 5 star cruise. The only time this standard was met was when you paid for the speciality restaurants. Some passengers did not seem to dress up in the evenings as one would expect. The entertainment was very outdated generally, there were some exceptions, the piano bar was popular. But the cost of excursions were very expensive, and the experience did not always match the expectations. Although we did enjoy the cruise there were many things which were disappointing and many British passengers were complaining about the service they were receiving onboard   Read Less
Sail Date November 2013
Arrived in Sydney a couple of days before stayed at the Medina Grand Sydney, good hotel, near Darling Harbour, with kitchenette which help cut the costs, very expensive in Sydney, we found the best way to get around was the hop on hop off ... Read More
Arrived in Sydney a couple of days before stayed at the Medina Grand Sydney, good hotel, near Darling Harbour, with kitchenette which help cut the costs, very expensive in Sydney, we found the best way to get around was the hop on hop off bus. Very smooth boarding ship almost no waiting, nice large cabin. Our first day was at sea was cloudy,cold winds, in fact all our sea days were overcast with some rain, we just had one sunny day where it was nice to sit out on deck, so take some warm clothes. We dined in the Rotterdam open sitting, the waiters seemed friendly, but no sign of managers or maitre'de, so when our food arrived cold, there was not anyone nearby to sort it out, all the waiters had gone to the kitchen. We complained the next day things improved slightly, but much below the standard I was expecting, we eventually found a table with good service and stuck to that one. Throughout the ship there was a distinct lack of managerial staff, even when the captain introduced his crew there was only about 6 of them, amazingly they all appeared on the last couple of days when tips were due. Front desk were very offhand about any enquiries,we had problem with noise behind our cabin during the night. No Captains Cocktail party, very limited on board daytime entertainment, which was very badly timed, several things clashed with meals. Our first stop was Melbourne, nice city, free shuttle, easy to walk around. Then onto Burnie, Tasmania, lovely people, go to the I centre to pick up all the tours, free shuttle to it. I have listed some port info, but Picton not on list, little town, pretty, Aquarium a bit dated. Napier charming Art Deco very walkable. Tauranga, for Rotarura, a must if you have not been. We had, so picked up a local tour which was really good. Final day at sea, told if we wanted to see sun over White Island, be up at 6.30a.m.( no sun) but we then proceeded to go round and round this tiny island a least 6 times almost till lunch time, till you felt dizzy. I really missed seeing the Alps and the Glaciers, but that trip was £1200 for two. In hindsight I would have left out the cruise and taken a coach trip from Christchurch. Still better luck next time with our cruise, I don't think it will be HA. Read Less
Sail Date January 2012
Volendam Ratings
Category Editor Member
Cabins 3.5 4.0
Dining 4.0 4.0
Entertainment 3.5 3.5
Public Rooms 4.0 4.2
Fitness Recreation 4.5 3.8
Family 3.5 3.8
Shore Excursion 4.0 3.5
Enrichment 5.0 3.5
Service 5.0 4.2
Value For Money 4.0 3.8
Rates 4.0 3.9

Find a Volendam Cruise

Easily compare prices from multiple sites with one click