35 Sydney (Australia) Royal Caribbean Radiance of the Seas Cruise Reviews

Trans-Pacific cruise as ships relocated to US Northwest. Normal RCI quality, i.e. excellent food and quality staff. We we disappointed that Rita’s restaurant has been closed as we used to enjoy sitting out eating guacamole / chips and ... Read More
Trans-Pacific cruise as ships relocated to US Northwest. Normal RCI quality, i.e. excellent food and quality staff. We we disappointed that Rita’s restaurant has been closed as we used to enjoy sitting out eating guacamole / chips and sharing the grande margarita with friends (it would be nice to be able to get a pitcher of margaritas for sharing but bartender thought it was mitigate over-serving issues that have happened). The ports were only ok, generally a little on the boring side but guessing due to the last ship of the season. The ship was good shape although showing signs of external wear Horrible cabin location, it’s beneath the Windjammer and Izumi speciality restaurant. The room sounds like you’re in a bowling alley due to the carts in the restaurants above running over the stippled tile in the kitchen areas. It does subside around midnight until around 4:30 am, currently 4:21 am and the banging has started. Called several times and restaurant manager did state they would try to mitigate noise, unfortunately to no avail. Asked to be moved but was not accommodated although RCI did give coupon for small discount on future cruise. VOOM on this cruise was marginally above worthless. Using SpeedTest by Ookla, download speeds ranged from a high of 1.5 mbps down to a non-functional low but averaged at 0.55 mbps across the multiple occasions that I tested. Onboard Tech stated that it speeds is up to 4 mbps, subject to weather and sea conditions but even docked with clear skies the speeds were typically sub 1 mbps. Be warned, no refunds or recourse from RCI for poor VOOM service Read Less
Sail Date April 2019
My husband and I were on the recent reposition cruise from Australia to Honolulu. We usually love RC and are Diamond (now Diamond Plus) members. This ship is in a run down condition. One of the main elevators was not working over half ... Read More
My husband and I were on the recent reposition cruise from Australia to Honolulu. We usually love RC and are Diamond (now Diamond Plus) members. This ship is in a run down condition. One of the main elevators was not working over half the time causing a log jam at the elevators. In our cabin, the sink was cracked, and hot water was seldom available. Rust was prevalent almost everywhere. There was not enough room for the Diamond and up members. In order to find seating, one had to be at the longe at least an hour early. The food is getting worse and worse over the years. The same items were on the menu night after night. And to our dismay, they ran out of vanilla ice cream in the WindJammer. On the plus side, we seemed to have a new mattresses. Our neighbors, however had an old one and were very uncomfortable. Overall, we were very disappointed in a cruise we had been looking forward to. We will be trying other cruise lines in the future. Read Less
Sail Date April 2019
I loved New Zealand, scenery was beautiful, that was the only good part of my trip. This ship is old, smelly & tired looking. The water slides & climbing wall advertised were only open for an hour once a day on port days and an ... Read More
I loved New Zealand, scenery was beautiful, that was the only good part of my trip. This ship is old, smelly & tired looking. The water slides & climbing wall advertised were only open for an hour once a day on port days and an hour twice a day on sea days so it was near impossible to use these amenities unless you wanted to line up for a couple of hours for one go - not my idea of fun. My two teenage girls were bored out of their mind for the entire trip. There’s little for kids to do on this ship. The food was not good at all. The restaurants that you pay for were very good but the buffet was absolutely shocking, same food every day & not great at all. If I knew how cramped our balcony suite would be we would have paid extra for two suites. I was stuck sleeping in an extremely uncomfortable pull out lounge for 10 days which left me with neck that I was unable to turn to the right & a sore back. The actual beds were not much better. After having traveled on cruise ships in the past I was really looking forward to watching some shows however they were boring & clearly aimed at older people, not families. I was distraught when I walked into a poorly identifiable glass wall right next to some revolving doors on deck 12. It was a clear hazard yet the ships health & safety officer ridiculed me despite having to spend the whole morning with the doctor with suspicions of a concussion, a black eye and serious swelling - management Just didn’t care. I love cruises & New Zealand was great but I will never travel on this ship again. Read Less
Sail Date January 2019
First time ocean cruisers and it probably be our last. Travelled Royal Caribbean – Radiance of the Seas. No complaints with either the food or the room. Unfortunately, due to rough seas, outdoor experiences were not available for the ... Read More
First time ocean cruisers and it probably be our last. Travelled Royal Caribbean – Radiance of the Seas. No complaints with either the food or the room. Unfortunately, due to rough seas, outdoor experiences were not available for the days across to New Zealand and a day returning to Australia. Oh well, plenty to keep you entertained within the ship. The infrequent and non-current movies. The organised activities (Halloween for one) for 2000 odd people in the ‘Centrum’ (small central foyer of the ship). There was the talk from Adam Houlahan (which I’m sure the company did not vet prior to him presenting, and I hope he wasn’t paid). The up-sell was constant and off-putting for a ‘relaxing’ holiday. The cost of alcohol was excessive considering we were in international waters and not subject to duties. One Crown lager stubbie equated to $13.90 Aus once their 18% gratuities were added. I was really impressed, when I delivered to Guess Services on our departure, valuable jewellery from the previous room occupant, which had been left in our safe and had only been discovered. No receipt was given for the property handed in, and when asked for one, the request was denied. I advised the guest service officer that I required one as I did not want to be investigated/blamed when the owner attempted to locate their property. A few days after the cruise, I followed up with Royal Carribeen about the jewellery. There was no record of me handing it in and they could not describe the items I had given. Hmmm. Read Less
Sail Date October 2018
Embarkation not to much of a problem. Everything went down hill after that. Service at the bars extremely slow gave up waiting after 10 mins of being ignored while bar attendents having private conversation. Cabin very small bed extremely ... Read More
Embarkation not to much of a problem. Everything went down hill after that. Service at the bars extremely slow gave up waiting after 10 mins of being ignored while bar attendents having private conversation. Cabin very small bed extremely uncomfortable to the point of not being able to get a decent sleep food very poor standard deserts tasteless enertainment a shambles and of very poor standard constantly being pushed to pay over the top amounts to participate in activities on board that are for the most part free on other cruise lines shore excursions prices were daylight robbery at best $278 us if booked through the ship $99nz if you booked online with the tour company on shore missed a lot on shore due to the terribly bad organization involved in getting of board had to pay for shuttle bus to get from the ship into the town . We got into wellington at 1pm by the time we got on the shuttle and into the city it self it was 2.30 the shuttle had two stops one at either end of town not close to much at all last shuttle back to the ship was at 4.30 an absolute waste of a stop didnt give you any time to explore and see much at all went to the murder mystery dinner a complete waste of money and time nearly 2 gours before dinner served food was awful service very slow whole night very badly organized will not come back to this cruise line unless significantly raise their standards also didnt accept my credit card which created some problems they need to inform you at time of booking if they dont have the facility's to accept all credit cards had to pay the over the top fees the on board atm charged to withdraw cash to pay onboard account wont be back they need to retire radiance of the seas and give the crew a refresher course in hospitality something a lot of them were sadly lacking Read Less
Sail Date October 2018
A birthday party that started badly with a three hour entry. A casacade dining experience where we couldnt sit with birthday group. Poor restuarant food so paid extra for dinners. Public areas were so brightly lit and loud. I never ... Read More
A birthday party that started badly with a three hour entry. A casacade dining experience where we couldnt sit with birthday group. Poor restuarant food so paid extra for dinners. Public areas were so brightly lit and loud. I never found a nice quiet place with a musican to sit and relax. Entertainment was the best part of the cruise. Dining staff in main restuatant were ran off their feet as were. Many bar staff. We waited for half an hour to get some beer. Thet could have seperate lines fir cocktails and beers. Glass walls were nice and i enjoyed leaving from circular key. The arrival back to sydney and our departure went smoothly, though again the breakfast was so poor , i was very much surprised. The hash brown tasted like flour not potatoe and scrambled eggs were hard. The tomatoe was fine. The toast was cold and the tea was bitter. Read Less
Sail Date October 2018
We selected RCL because we’ve sailed with them in the past & liked the Sydney roundtrip to NZ itinerary. We felt the cruising would be relaxing & a good change from our earlier busy Australian driving adventure. In retrospect ... Read More
We selected RCL because we’ve sailed with them in the past & liked the Sydney roundtrip to NZ itinerary. We felt the cruising would be relaxing & a good change from our earlier busy Australian driving adventure. In retrospect we feel we should have chosen to fly to NZ, hired a car or done a bus tour in order to see more of this lovely country. The voyage to & fro consumed a total of 4 days on the Tasmanian Sea. Add to that the other sea days so because we didn't particularly enjoy the cruise that time was wasted as well. Our initial impression of the ship was disappointment, it looked tired, windows needed a scrub, areas needed a paint touch up. Some of the furniture looked tired. Some areas, restrooms there was a noticible mildew smell, every time we entered the area leading to the Schooners lounge & specialty restaurants this smell was more pronounced. Another unpleasant odour was on our 8th floor stateroom level. For the first few days we had to walk through an area of a sewage smell coming from one of the cabins. (There was no other way to the staircase) I mentioned this to the Stewart & he minimized our comment however on about the 3rd day there was a suction vacuum or dryer?? coming from the ceiling in this exact area. There were other areas that had a mildew smell but not as pronounced as the areas mentioned. With any of the sea days usually there are some activities & music around the central pool area. On some days the ship was rolling or weather was overcast but even on sunny afternoons when it was pleasant the hot tubs were filled with children (no parents) & a family movie was playing on the large screen. 1 day I counted 9 kids & 2 adults in the hot tub.There seemed like a large # of visible children even though it was not a school holiday. There was a kids area but it seemed like the parents preferred to have them in the adult areas in the afternoon. I’m sounding like we don’t enjoy kids & that’s not true. Smoking was confined to the Port side but that is a useless restriction with sea wind. We would love to find a smoke free cruise-(spoken from ex smokers). We did the anytime dining & generally we experienced very little wait time however we ended up @ tables for 8-10 people & often people were being seated @ different times. The meal was rushed, over in an hour, food was mediocre, dining room loud, lighting bright & the room seemed like a convention milieu.it was not a pleasant dining experience. We solved this by purchasing dining for $30pp pp/night in specialty restaurants. It took us a while to do this but out of 11 meals, 3 were perfect. Large windows providing beautiful ocean & sunset views, subdued lighting, excellent attentive service, relaxed milieu, delicious food. The daily itinerary was not all that interesting. There was the usual Trivea, art auction, towel folding dance lessons all held indoors; on deck there was not much I can recall. We did go to a sushi making class in the Japanese restaurant. It was fun, we all made a large plateful of different rolls which was neatly packaged for us to have for later. The downfall of this is that we learned it cost $30pp usd. The class was 2 hours after we had breakfast. It was in the last day of our cruise and we were dining @ 6pm so we didn’t want to fill up on sushi. So a waste for us however our Stewart seemed pleased to accept our 2 offerings. The evening entertainment didn’t offer too much variety. There were 1 hr shows @ 2 different times, music in the foyer, an Irish Pub or a piano bar. We always liked the humour of Danny the talented piano player. The usual shopping frenzy in the last days was ok, not much variety but good for the US cruisers shopping in their USD. We cannot recommend sailing on the Radiance and or on this Itinerary. The ship is tired looking, it diesn’t offer much in the way of good dining other than if you pay extra & entertainment is minimal. Read Less
Sail Date March 2018
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous ... Read More
We chose the Radiance because of its itinerary in New Zealand and Australia and because of the good experiences we have had on several other Royal Caribbean ships. Unfortunately, our experience on the Radiance fell well below our previous Royal Caribbean cruises in the Mediterranean and the Caribbean. Overall, the ship seemed to have many issues that need correcting, including the menu choices and food preparation in the main dining room at dinner, the boring and tasteless food in the rather small buffet and the poor condition of the ship's furnishings. The Radiance is definitely showing its age and should be brought into dry dock for a complete refurbishment or should be retired. The balcony cabin we reserved was large enough and had a much larger balcony, as we were on the hump. The bed and pillows were comfortable and linens in good condition. However, the furniture was in need of refinishing. The bathroom shower had a curtain rather than a sliding curved door, so was difficult to keep water from splashing on the bathroom floor. The shower head was difficult to move away from the front so added to the problem. When we boarded and got to our cabin, we found lots of paint chips that must have been dislodged when the ship was power washed. They were stuck like glue to the balcony decking and on the 3 chairs and large table there. I tried to get them off by wiping down with a damp towel, but they would not budge. Our cabin steward was great as was our head waiter and his assistant. The rest of the crew were very hard working and pleasant, with the exception of those at the Guest Services and combined Shore Excursion desk, all of whom were not very helpful nor very pleasant. They did not seem to know what they were doing half the time. The touted VOOM wifi was spotty and sometime nonexistent and the entertainment was not very good except for the one night when there was a great tango group. The comedians were horrible. Pools on the ship were very small and not designed to resist movement, so were sloshing a lot when at sea. The workout room is adequate, but some of the equipment needs replacing as some were difficult to change adjustments and one slipped out of the adjustment pin for several people when I was in the gym. Classes looked good, but some were designed to sell orthotics or other things. We will not cruise on the Radiance again unless it undergoes a complete overhaul and we are sure many other passengers would echo our sentiments. Many things made us wonder if RCCL is cutting back to improve their bottom line. May backfire, as lots of passengers openly expressed their dissatisfaction with cruise to everyone within earshot. Read Less
Sail Date January 2018
I went on the Bravo Cruise, to experience the musical entertainment program, including numerous renowned performers, all of whom were absolutely wonderful in every way. I was able to go on this cruise because of the special reductions ... Read More
I went on the Bravo Cruise, to experience the musical entertainment program, including numerous renowned performers, all of whom were absolutely wonderful in every way. I was able to go on this cruise because of the special reductions ofrered in the month prior to sailing. As a solo traveller, it became affordable. However, there were numerous disappointments and overall expectations of the sailing experience were not met. Although this is a charter cruise, there were certain cuts made to amenities and basic offerings which I found unacceptable. As far as toiletries go, only small rounds of soap were provided, and absolutely nothing more. There was an empty mini-bar, with not even water provided. Bottled water had to be purchased at USD2 per bottle. Any coffee from a coffee machine was regarded as 'specialty coffee' and had to be purchased, a regular size costing USD3. Cleanliness of the cabins and general condition left a lot to be desired. It was not uncommon to receive badly worn and marked towels. The interior of the wardrobe had badly soiled and unswept carpet. The floor beneath the dresser was dirty on arrival and remained so throughout the trip. Public areas of the ship are generally better maintained, although much of the main resturant seating is badly marked and due for re-upholstering. The standard of food offered just makes the 'fair' grade, and nothing more. Service varies by section of the main restaurant, some staff being properly trained but the majority being very poor at their job and often quite arrogant as well. Their focus is on selling the extra packages, for dining in specialty restaurants and drink packages. There was incessant repetition of these offers which waiting staff are keen to sell in order to get recognition in some form. They were also not backward in reminding the customers to tip at the end of the cruise. The organisation of the daily headliners concerts was an absolute disgrace. People were expected to queue for up to an hour and a quarter on average before gaining access to the main theatre. Then there was rush to get seats and keep seats for others. No attempt was made by the organisers to accomodate mobility impaired customers; they were expected to queue along with everyone else. Once inside the theatre, the waiting time before a performance was usually at least 45 minutes. Surely for cruises such as this, seating for the shows could be pre-organised ( just as for dining preferences- early or late sittings) and allocated on the basis of date of booking, where possible allowing for individual preferences as to fron or back stalls or circle. During the day, when a variety of musical performances were offered in different areas of the ship, there was always a rush for seating and never sufficient for those who wanted to attend. Concerts in the ship's atrium area (The Centrum) were always packed and many people had to try to find seating on the decks above, overlooking the atrium. The acoustics, however, were not conducive to this being a great solution. One had to spend a lot of time just trying to get a seat for a performance, or standing space in some cases. Additional seating for the number of people attending the most popular events has to be addressed as a priority. The most positive comment I can make about this cruise line is that boarding and disembarkation are very well organised and flow smoothly. Would I go on this cruise again? No, not unless significant changes were made. Read Less
Sail Date October 2017
The destinations and sea days appealed to us. Having cruised the radiance many years ago, we had no qualms of using the ship again. Our first encounter with our cabin came as a shock with worn and badly patched curtains and an over all ... Read More
The destinations and sea days appealed to us. Having cruised the radiance many years ago, we had no qualms of using the ship again. Our first encounter with our cabin came as a shock with worn and badly patched curtains and an over all shabbiness. The smell coming from the drains was terrible, our wonderful room steward was unable to help with the smell, the origin of the odour became evident when, whilst taking a shower, I found myself in almost ankle deep backflow from the drain. The bathroom was soon flooded with the terrible odour even worse! Someone was sent to work on the problem, however the odour was ever present. During some rough seas, we were awoken with drawers and cupboard doors flying open and shutting. This too was fixed with maintenance putting Velcro on the doors and drawers. But not till the following day after we had a sleepless night! The public bathrooms were not kept to the same standard of cleanliness, in fact, were quite filthy! We noticed that many cut backs had occurred such as body lotion and conditioner, both of which I had not taken having assumes that as all previous cruises, these were supplied. The crew from the captain down were fabulous . Drinks are over priced, and many of the shows were suitable for children's parties. So thanks to Radiance, cruising is now off our agenda, after all, who wants to spend 18 days on a 2 star ship! Read Less
Sail Date April 2017
We were advised by our travel agent to take a relocation cruise to enjoy a lot of extra cruising time, plus the bonus of having a few days in Hawaii before flying home. Sounded like a great idea. My daughter and her husband, both aged in ... Read More
We were advised by our travel agent to take a relocation cruise to enjoy a lot of extra cruising time, plus the bonus of having a few days in Hawaii before flying home. Sounded like a great idea. My daughter and her husband, both aged in their 20s joined us. We had only done one other cruise which was fabulous. Royal Carribbean was sold to us as a 'cut above' and more pitched to adults than families with young children. The reality was that it was an old, but well-maintained ship, only 2 main restaurants (all speciality restaurants at additional cost), plus very little to do on seagoing days. History of WWII talks, religious philosphy, learn to play bridge were the highlights of the daily activity. We felt that the whole cruise was clearly geared towards the elderly. While there were younger folk on board and there was an ongoing Michael Jackson dance contest, but even the evening concert entertainment was geared towards 'seniors'. No waterslides, and none of the onboard activities that you see in the glossy brochures (our fault for not checking more closely). The situation was made worse when rough weather closed all outdoor activity. No pools, no outdoor movies. We slept and read a lot, which was relaxing, but the 'wow' factor was certainly missing and I felt sorry for my daughter and son-in-law who spent most of their time sleeping or reading. Even internet connection wasn't available for a few days while in transit. Disembarkation was so poorly managed, that many passengers were getting angry/anxious about getting off the ship. Despite allowing 5 hours from arriving in port to get to the airport (30 minute drive), we would have missed our flight, had it not been delayed by 2 hours. The ports of call were great, but next time, we'd choose to fly to island resorts, rather than sit in a floating nursing home for 21 days. Read Less
Sail Date April 2017
We have cruised nearly 40 cruises. 7 on Royal Caribbean. We traveled as a couple. We are from Boston area and are 69 years old. The ship is showing its age in some places. Windows in common areas were filthy when we departed and were ... Read More
We have cruised nearly 40 cruises. 7 on Royal Caribbean. We traveled as a couple. We are from Boston area and are 69 years old. The ship is showing its age in some places. Windows in common areas were filthy when we departed and were never cleaned during the trip. Rust areas are visible on the outside of the ship. We were in cabin 2016. Cabin was very disappointing. Porthole for a window. 2nd level elevator lobby was always very cold. You feel like your not part of the ship. Storage was adequate. Bathroom was small but functional. A lot of bad smells at times in the bathroom. The cabin steward was excellent. Dining was very disappointing. The Windjammer Cafe buffet food was OK. There coffee was undrinkable. There orange juice was a disgrace. It was nothing more than orange colored water. Had to get coffee and orange juice at the Park Café, which had the only good coffee and juice, and carry it to the Windjammer. For the many of us who don't want a sit down lunch, the hours the Windjammer are open is a real problem. On sea days they open from 12:00 to 3:00 PM. They close and re-open for high tea at 4:30 PM. The problem is that the burgers, pizza and ice cream are in Windjammer and you can't get at these. I have never been on a ship that doesn't have access to these items at all times. This only left the Park Café with a very limited menu with one server and the Boardwalk Dog House (Total waste of space. Would be better with some other items such as pizza, burgers, fries and ice cream.) which had 3 or 4 types of hot dogs or sausages and one server to fill the needs of the ship. This was compounded when in port because they never opened the Windjammer for lunch. People returning from shore or excursions during peak hours of 1:00 to 4;00 PM looking for food were faced with long lines in the 2 limited venues. The Windjammer Café has very limited seating and uses all the adjoining restaurant spaces to pick up the large crowd that eats there, The problem is that you usually end up being for from the buffet itself. Service for coffee is not sufficient. Table clearing was slow and poorly done. A quick swipe with a wet cloth was usual. It wasn't uncommon to have to request a table to be cleaned again because of left over food and liquid still on table. They had some type of major construction going on in the Windjammer. This shouldn't be going on during a cruise. The Cascades main dining room for dinner has issues as well. It is so bright in there that it feels like day time. There are no sommeliers. Waiters serve the wine. They don't even have you try the wine when the bottle is opened. What ever happened to the last formal night with fillet mignon and lobster. If you want either you need to pay around $20 extra. The menu sometimes lacks very good choices. The normal standard every night menu isn't that good. The Cesar salad was terrible. The steak was tough. The whole experience has gone down hill and is not up to the standard that we are used to on Royal Caribbean. The service was very good at the table. Entertainment was average for the usual dancing and singing shows. Comedian was good. Didn't see any of the other guest entertainers. Casino was excellent. Lively and with proper minimums for cruising. Blackjack had many $6 minimum tables and I'm happy to say, "NO AUTOMATIC SHUFFLING MACHINES". The Diamond Crown & Anchor club is the best I've experienced. Their free cocktail time is from 4:30 to 8:00 PM. It includes a hot & cold snack bar. The hostess was excellent and attentive. The drink servers were always available. Read Less
Sail Date March 2017
Twice I received escargot that were COLD, no cheese for Caesar salads, most cooked foods well done. I asked waiter for medium rare and he said only well done or medium. The medium was well done. Dining room needs a new head chef. ... Read More
Twice I received escargot that were COLD, no cheese for Caesar salads, most cooked foods well done. I asked waiter for medium rare and he said only well done or medium. The medium was well done. Dining room needs a new head chef. Waiters are verg good but that little extra step needed to make the food great. I would hire the head chef currently on the Celebrity Infinity. Windjammer same food every day. Mongolian night big misnomer. Food cooked in a fry pan. It should be called stir fry night. Nice ship, needs a little up keeping. Some furniture well worn. Really liked the game areas around the sip. Card room, library, computer areas. Big plus. I do miss the mini bars, snacks in the ships store should be an embarrassment for the price. A small bag of M&Ms is $13.95. I would call that extreme pricing. Great trip on the top end. Read Less
Sail Date February 2017
We chose this because of the ports and the fact that we could circumnavigate Australia, go to Indonesia, and also visit New Zealand. We are also Diamond members. The quality of the food was far inferior to that we have enjoyed on previous ... Read More
We chose this because of the ports and the fact that we could circumnavigate Australia, go to Indonesia, and also visit New Zealand. We are also Diamond members. The quality of the food was far inferior to that we have enjoyed on previous cruises. The attitude of the guest service people was abrupt and not helpful. This ship needs a serious shake up of the attitude of folks behind the front desks. The food service, bar service, and our room attendant were very good, and the Diamond Concierge was excellent. The Diamond lounge was very nice with good food and beverages and service. We are very disappointed to discover the changes in attitude of RCCL. It used to be, they would take care of you, now they don't seem to care. When we very nicely expressed these sentiment to the Next Cruise people, the comment we received was, "We hear this a lot." They didn't ask why we felt this way or probe any further. Read Less
Sail Date February 2017
I will try to keep this as short as possible, although I could write a book about it. Faulty plumbing in bathroom making terrible noises throughout the day. Flooding of floor of cabin from outside source. Cabin change to so called ... Read More
I will try to keep this as short as possible, although I could write a book about it. Faulty plumbing in bathroom making terrible noises throughout the day. Flooding of floor of cabin from outside source. Cabin change to so called upgrade that was really a category downgrade. New cabin had permanent black ring in toilet from wearing out of porcelain and bathroom lights flickered off and on incessantly. 40th anniversary cruise with 3 other couples. Couldn't dock safely in Cairns because of weather and ocean conditions. Port Hedland and Geraldton complete wastes of time and money. Absolutely nothing to see or do there. Must be because they are cheap places to dock. Food in Windjammer can be summed up in one word. STEW. They call it many different things but it's all stew. Food quality in general, adequate but nothing spectacular. Staff and crew were quite friendly and efficient for a less than adequate ship. Given $300 as difference for so called upgraded cabin and 20% off for the next two years on RCL cruises. AS IF WE WOULD BOOK ANOTHER ONE. Royal Caribbean in general is cutting corners wherever they can . It absolutely shows. We are at Emerald level of cruising with them and oh how they have gone downhill. Australia is beautiful but the cruise in one worked SUCKED. Read Less
Sail Date February 2017
We were travelling to Australia from the Uk and to cover the most areas decided to do three back to back cruises covering Australia and New Zealand. We are Diamand Plus members of RCL Crown and Anchor society with over 25 cruises ... Read More
We were travelling to Australia from the Uk and to cover the most areas decided to do three back to back cruises covering Australia and New Zealand. We are Diamand Plus members of RCL Crown and Anchor society with over 25 cruises completed with them and up until now have always found the service and quality to be excellent so had no qualms about booking with them again. We did travel on the Navigator last October on a Trans Atlantic cruise and noticed a steep decline on the quality and variety of food but thought that was just a blip but unfortunately that is not the case.Dining especially in the main dining room has sunk to the level of a two star hotel with little choice. Gone is the Lobster, Quality steak, Duck, Beef Wellington,Prawn cocktail etc and instead we have Irish stew, beef stew, chicken, Curry poor quality strip steak which you could not even cut let alone chew and lots of bulk but no quality.and mostly served cold This is fine if like some you just ladel everything on a plate and scoff the lot but that is certainly not fine dining as it used to be on RCL.. The ship is tired and a lot of the furniture and fittings are worn out and damaged , seats in the theatre are worn damaged and thread bare which is common throughout the ship and lots of rust showing on painted surfaces. Tendering to board the ship was slow and tedious and robbed us of two free days to explore Sydney on change over days instead the day was spent going round in circles owing to poor organisation. The excursions were grossly overerpriced and shore excursuions team poorly organised and did not know anything about the destinations we were visiting they were only interested in selling. We were made to wait endlessly to get ashore and independant travellers always got off ahead of ship excursions. Overall RCL is spending millions on bigger ships but have totally forgotten the customers that are paying for them and should return to their previous standards before they look elsewhere. Read Less
Sail Date February 2017
We chose rci because we have been with other cruise lines and thought it might be worth a try. The ship itself is ok. If you like a floating ATM. Eg, a $4.50 bag of maltesers, $12.99. A $4.50 toblerone, $29.00. Even the people who ... Read More
We chose rci because we have been with other cruise lines and thought it might be worth a try. The ship itself is ok. If you like a floating ATM. Eg, a $4.50 bag of maltesers, $12.99. A $4.50 toblerone, $29.00. Even the people who serve you know it's over the top because they tell you the price before they ring it up. There is to much hard selling, everywhere, if I wanted people annoying me trying to up sell me I would have gone to bali, or my local shopping centre. The food is ordinary. Even in the specialty restaurants, exept Izumi, thats pretty good. Don't change money on the ship, they will tear into you at an unbelievable rate. Between the two of us they were taking $27.00 a day for gratuities. We don't mind paying our way, but this company will rip into you at every oportunity. They don't tell you that you can opt out of the gratuities and just pay the people you want to pay. Schooners bar had a horrible stink to it, like a sewage leak. The floors and walls seem very thin and you can hear your neighbors stomping around, especialy from those above you. Embarkation was a disaster. But not as bad as the safety drill where we all had to go to our muster station and do the life jacket drill. Instead of opening one door in each area and scanning our cruise cards as we passed through single file, they opend all the doors and then went around with pen and paper taking peoples names. Orderly was never going to happen. We spent the next four hours waiting in sydney harbour while they called people over the pa to do the drill. The captain was very good, and straight up and down and the balcony room was good as well apart from the noise. All the interesting things happen in the centrum, but it has very limited space. I have never known a cruise line to make such little use of the top deck. Would we sail with rci again? No. You can do the same cruise with other companys for probably $500 less. Personaly I think P&O have it all over them. Read Less
Sail Date January 2017
We have cruised 25 times - on Oceania, Cunard, Princess, Celebrity and Ncl. This was our first time with RC , only went to be with family for 8days ,3 ports and 5 sea days from Sydney. I don't normally do cruise reviews as they ... Read More
We have cruised 25 times - on Oceania, Cunard, Princess, Celebrity and Ncl. This was our first time with RC , only went to be with family for 8days ,3 ports and 5 sea days from Sydney. I don't normally do cruise reviews as they have always been tops. RC is way down on quality ! Firstly, the worst ever dining experience for dinners in the main dining room -Cascades. Our entire table was disappointed with the meal quality - sometimes not hot, wrong description on menu, very bland and often tasteless ! They have an Aussie chef, is that why the food is so poor ? Every other cruise, every meal we have enjoyed no matter what we ordered, not on this cruise. Complaints to the Matre de were as if he could not care less ! They can't even supply in your cabin writing paper nor a pen. No bathroom products only soap. The worst elevator service , seemed to be endlessly waiting ,then when it comes and it's at the other end it's gone by the time you can notice which elevator is indicated. Many afternoons shocking loud loud music echoing through the lobby chamber to all floors - bad luck if you're trying to relax.. The card room is badly located in the open adjacent to all the lobby noise. Why the cutlery sets rolled up in a napkin with only a knife and fork, but do not include a spoon ? If you're lucky you will eventually the location of spoons elsewhere. We always enjoy the Magicians ,but this one , he does about 4 tricks in one hour - it is all so drawn out and boring . I give the cruise 2 stars , one for the staff who are mostly good,the window cabin was comfortable and most of the shows were good. Overall it's a 3 star experience at a 4.5 star price ! You've lost us, Royal Caribbean ! Read Less
Sail Date January 2017
Reunion with Family from NZ and Canada . On boarding the ship no one was available to direct us to our cabin .No sign of any staff so different to any other cruises we have been on , On arriving to our cabin we unpacked our cases and ... Read More
Reunion with Family from NZ and Canada . On boarding the ship no one was available to direct us to our cabin .No sign of any staff so different to any other cruises we have been on , On arriving to our cabin we unpacked our cases and put one under the bed and the other on the two seater (lack of space for storing bags ) Paper rubbish under the bed and under the cushions on the 2 seater there was a woman's comb and assorted nuts etc. The bathroom continually smelt of stale urine and a constant sloshing of liquid in wall behind toilet bowl. The hallway had a smell of sewage . On our second night out from Sydney about 3am we were awoken from our sleep by a metal frame hanging on a heavy rope swinging back and forward banging against the ships side and on investigating through the porthole a flashing light also was flashing by the port . The general appearance of the Radiance was very tired looking . Read Less
Sail Date January 2017
Selected this cruise due to holiday time available. Have done 20+ cruises previously ( mainly Princess and Celebrity). First and last time on old Royal Caribbean ships. No toiletries in bathrooms No drinks in fridge Luggage ... Read More
Selected this cruise due to holiday time available. Have done 20+ cruises previously ( mainly Princess and Celebrity). First and last time on old Royal Caribbean ships. No toiletries in bathrooms No drinks in fridge Luggage would not fit under bed ( a first) Decor nd tired. Ship not well maintained Service levels, especially in main dining room not satisfactory. My time dining chaotic every night Windjammer the smallest, darkest, and cramped space we have ever seen. Closes at 4.00pm for dinner prep, opening at 6.oopm. Very inconvenient for those returning from shore excursions wanting a snack. Dark atrium with inadequate seating in coffee bar and poorly placed shore excursion desk. Inadequate lifts, lots of waiting Specialty restaurants have very poor decor, not good value and allow unruly guests to continue making a ruckuss The most expensive shore excursions ever found on any ship Intrusive photographers Good aspects of cruise Great entertainment Best internet connectivity and speed ever experienced. I think this conveys our experienced views correctly Read Less
Sail Date December 2016
Food -- not good at all, the buffet was not open enough hours, making it impossible to go to the early show without having to eat late at night, not enough other included other dining options (the hot dog stand was awful) Service -- our ... Read More
Food -- not good at all, the buffet was not open enough hours, making it impossible to go to the early show without having to eat late at night, not enough other included other dining options (the hot dog stand was awful) Service -- our cabin attendant was very good, but most other workers seemed stressed, not really happy Entertainment -- wonderful big shows, although we didn't get the Australian comedian humor. Other than the big shows, there weren't good educational programs, and the movie theater nearly had a fight break out over limited seats (movies should have been shown more often). The in room tv was lacking a daily list of activities and it didn't have the dining room menus available. Cabin -- inside, quite adequate. Ship layout -- disappointing, the center atrium was used for several event, but was too crowded at each floor level to really enjoy. Elevators were slow. Some nice bars. I do not plan to sail on Royal Caribbean again. Once was enough to convince me that Holland America is much better. Read Less
Sail Date October 2016
This was a 'performing arts' cruise with a stunning array of talented performers. All performers gave it everything they had and mixed freely with passengers. Unfortunately the joy of experiencing their performances was ... Read More
This was a 'performing arts' cruise with a stunning array of talented performers. All performers gave it everything they had and mixed freely with passengers. Unfortunately the joy of experiencing their performances was overshadowed by the need to queue for up to 2 hours for the main theatre to ensure you got a seat, even though you were allocated to that particular show. Passengers were allocated to late show/early dinner or early show/late dinner on embarkation with no option for changing, however some dishonest passengers used a scam of double-dipping to get them to the shows they wanted and leave other genuine audience members with nowhere to sit. Cruise staff did not do anything about this until the second last night! The problem of overcrowding and queuing for almost everything - coffee, lifts, shows, bars, seating in Windjammers took the glow off everything else. Our balcony cabin was great, kept well & everything worked. Staff were all friendly, polite & helpful. Staff in Cascades dining room were excellent although the food served did not match its description on the menu - very disappointing. Overall impression was that the ship was overbooked for the facilities available on board. There was an emphasis on making as much money as possible from drink, food, spa & outrageous internet packages, as well as jewellery, watches, clothing, cosmetic & NZ souvenir sales. The focus of the cruise was performing arts but a lot of performances took place in Centrum where there was never sufficient seating, even when using seats on upper decks. Unfortunately the gastro bug hit on Day 2. This meant no more self-service in Windjammers. Barriers went up & all food was served by staff, leading to queues at all counters. Meals became a chore instead of enjoyable. Excursions in Mare & Noumea were appropriate and excellently handled by all staff involved. Embarkation & disembarkation both were handled smoothly and with happy smiles. Read Less
Sail Date October 2016
Embarked in Sydney for a 6 day Australia/Tasmania cruise, followed with a back to back 18 day cruise to New Zealand, French Polynesia with disembarkation in Hawaii. The ports of call were wonderful and we enjoyed every one of them. The ... Read More
Embarked in Sydney for a 6 day Australia/Tasmania cruise, followed with a back to back 18 day cruise to New Zealand, French Polynesia with disembarkation in Hawaii. The ports of call were wonderful and we enjoyed every one of them. The ship and the way our concerns were met was another story all together. We had booked this cruise the previous year while on the Quantum and had received onboard credit for doing so. So far, so good. In addition, we chose to redeem Royal Caribbean Visa points for additional onboard credit for these cruises. $200 for the first cruise and $250 for the second one. I was assured by RCI in the states that everything was taken care of when I called for verification before we cruised. On the second day of the first cruise I inquired at Guest service why my "purchased" credit was not on our account, only the RCI credit for the Next Cruise credit. I showed them my verification e-mail (which I had brought with me) and they told me they would have to check on it with Miami. The next day I checked with Guest Services again and was told the person handling it would get back to me. This was Day 3 of a 6 day cruise. Later that night there was a message on our phone after dinner that they were unable to reach me, but that they had handled it. When I checked our account, we were only granted $100 of the $200 that I had purchased. I went back to Guest Services to inquire again and was told that it was up to the Financial Officer on board to make changes and that there was nothing they could do. I asked to speak with the person and was told they would contact me the next day. The next day passed and I finally made another trip to Guest Services where I was told that I had gotten everything that I was entitled to and that was that! This was on Day 5 of the six day trip. Despite my email confirmation and their checking with Miami (whom one of the Guest Service agents told me they had in fact confirmed that I was due the additional $200 credit), the Financial officer's decision was final. I don't take kindly to being ripped off! Since we were consecutive cruisers I also was awaiting information on the meeting and what we needed to do when we returned to port to be able to get our customs forms filled out and our new SeaPass cards. When I asked while I was at Guest Services, I was told that the info would be sent to our stateroom. It never was. Finally Day 5 (after having been at Guest Services 2 times that day), in the evening I made my third trip down to inquire about what we needed to do the following morning. I was scolded for not going to the meeting (that I was not notified about) that morning and they shoved a bunch of forms at me. OK, I can read perfectly well, so I read the instructions, filled out the forms they gave me and went to bed. Disembarkation - We were instructed to get off the boat at 9 am and that they would have our new Seapass cards waiting for us on deck as we left the ship. Only they didn't! Surprise, surprise. After waiting on deck for about 40 minutes, they came with new cards and we disembarked to hand in our customs forms and then re-enter the ship. Geeze Louise, they gave us the wrong customs forms! After filling out the proper forms a the customs desk, where they wanted to know why we didn't have the proper forms, we went to re-enter the ship. Our cards wouldn't work! Now we waited for another set to be printed out. Ok, back on the ship...whew! Certainly things would be better now. Except this set of cards wouldn't work to open our door! Back to Guest Services for our 3rd set of cards and we haven't even sailed yet! This set of cards seem to work, certainly we're over the worst of it. Now we are very laid back and try to make lemonade out of lemons, but this is getting a little annoying. That evening, went to get drinks and our card wouldn't work at the bar. None of our perks had been loaded on the cards. Back to Guest Services.....they should know our names by now. Got the cards loaded and we're good to go. Off to dinner, my time dining reservations made before the trip so we should be set to go. Asked if we would share a table, no problems, we love meeting new people. We get to the 8 top and the 6 others there are already eating their appetizers. Hmm, that's a little strange that they would sit us with people not in synch with us since it causes the waiters to be out of synch also. So we rush to order, get our bread and drinks and try to catch up to the table. Not that big a deal. Next night, same thing happens and the others at the table say "seems that you're a bit late." I tell them that we are exactly on time for our reservations at 6:15 PM. Now the next night we had resrvations for 6:30 pm, and you guessed it, they sat us at the same table with the same 6 people (who had 5:45 PM reservations). Now they are eating their entrees already when we sit down. It becomes slightly awkward as we sit there with our menus watching them eat. We get our appetizers as they are finished with dinner and getting their coffee. Then they sit there watching us eat dinner before (40 minutes) before they offer all of us dessert. One of the ladies there complains about having to wait so long for dessert. It is becoming really uncomfortable. I go up to the hostess and ask to speak to the restaurant manager. I am told, quite curtly, that he is not available and what is my problem? I tell her that her seating us off schedule at the same table night after night with people who have reservations 1/2 hour to 3/4 hour earlier is awkward and uncomfortable. She responds that when you share a table, that is the way it is. This is not my first rodeo bucko and we have sailed 10 times in the last 16 months with RCI my time dining and I know this is a bunch of horse puckey. She tells me that is the way it is, no I cannot speak speak to the restaurant manager, and dismisses me. I speak to the waiter and while he sympathizes, it is not his place to do anything about seating. He is very apologetic and I know that he would fix it if he could (not his fault). The result, we spent the next 12 days eating in the Windjammer for dinner, not worth the hassle. On the bright side, we didn't have to get dressed for dinner. So we are now going along rather smoothly, when on day 10 or 11, our cards won't work again! Down to Guest Services, where they tell us we have to pay our bill in cash. What!???!!!! We tell them we are not a cash account, they had our RCI Visa card on file (for both cruises). They insist that we are a cash account and that we exceeded the $500 limit and have to pay cash right now. Gee whiz, I don't happen to have an extra $500 plus in my pocket. I tell them again, we are not cash customers, we have a credit card on file. I go to the room, get the card and bring it back down to them. They go in the back room and come out saying our card was declined. Not possible, my balance was 0 when I left home and it was accepted for the first cruise. I am many many thousands of dollars away from my limit on the card. So we go and grab our AMEX card and tell them to use this card then. They insist that we should pay the balance first, then we can use the card for the rest of the trip. After arguing about this ridiculous demand, they finally accept our AMEX. By the way, when I got home yesterday, I called the bank who said they never declined our Visa. We have always loved our cruises with RCI and I sure hope that this was a one-time happening with Guest Services on board this ship. It almost came to the point of leaving a sour taste in our mouths with regards to our treatment as loyal Royal customers. I am attempting to follow up with corporate offices in Miami Read Less
Sail Date March 2016
I'm a returning loyal member with Royal Caribbean cruise liner, bringing with me 12 1st time cruiser. I was very disappointed to find the ship to be dated, the cabins had an old musky smell and the toilet/shower smell. Luckily, ... Read More
I'm a returning loyal member with Royal Caribbean cruise liner, bringing with me 12 1st time cruiser. I was very disappointed to find the ship to be dated, the cabins had an old musky smell and the toilet/shower smell. Luckily, thanks to cruise critic I did bring along some room freshners. *** Outrageous Onboard Photographer - On the 1st formal night with my newly cruise goers (16 family members), I proceeded to take some photos with my new Christmas present camera as I'm currently studying photography. I was taken by surprise when the ship photographers tap me on the shoulder and rudely told me to stop taking photo & sit down so that she can do her job. *** Bring a friend promotion - Aligning myself with this promotion, I successfully convinced my family (16 people - 7 cabins) to experience their 1st cruise with RCC. After made numerous communications via phone & email, I was told that it be sorted 5 days before boarding date. While onboard, I approached the customer relations numerous times enquire the same but all I got was the 'run around' then the 'pass the buck' to the travel agency, then their head office, then finally the T&C fine prints were read out loud to me (as if I don't speak/read english) with no resolution. *** Onboard Shopping - well, these girls desperately need to be train in 'Retailing with a SMILE' !! My husband and I was looking at a sapphire jewelry set (earrings, ring & necklace) for my 20th wedding anniversary present. I couldn't make up my mind, so I said that I would like to sleep on it overnight & if she (the girl behind the counter) to put these items behind the counter until then ... without any response or acknowledgement or any kind of expression on her face, she took the items, shove under the counter & walked away. My husband & I looked at each other and laughed, we guess ... 'no sale - so service'!. *** Cabin Maintenance - our bar fridge was not working, so we reported. But 3 attempts, we were finally told that not all cabins were equip with bar fridge, our cabin were one of those. What we got was merely a cooler & there's nothing they can do about it. However, what they didn't know that I'm part of a bigger group and had booked 6 other cabins nearby on the same floor & they all had working bar fridge ! Overall, I was very disappointed with Radiance of the Sea as they did very little (next to nothing) to make the experience enjoyable !!! Read Less
Sail Date January 2016
This is a late review as I have been waiting for RCCL to resolve issues but still no satisfaction so thought it was time to help / warn others. It started well with the efficient check in despite having been advised we would be later ... Read More
This is a late review as I have been waiting for RCCL to resolve issues but still no satisfaction so thought it was time to help / warn others. It started well with the efficient check in despite having been advised we would be later checking in as the dreaded Noro had been on board and deep clean required. We weren't that late which was probably due to the lack of depth to the deep clean. Well first night dinner was expected to be a bit of a lottery as guests settled in but we requested a table for two which yes we got but with about two inches between the tables and set right at the to of stairs was not quite what we expected and the staff were glum. The second night we changed sides in the any time dinning restaurant and the staff were superb and accommodated us that night and throughout the rest of our cruise with excellent service. However as listed by several other reviewers the excursions were overpriced / staff unhelpful or rude when complaints made re quality of excursions, room service slow (over 1h30min) until we complained in mid cruise survey, logistics in Windjammer and for returning to ship from shore were well below par, enforcement of hand cleanliness was lacking, the entertainment / interest lectures poor except for a couple of acts with Butlin's type pool entertainment which only just got enough takers to stop it being abandoned, our balcony rail devoid of varnish and rough as sandpaper and the ongoing cleaning to sanitise against norovirus was very hit and miss. We had gratuities incl but decided in light of the above to get a refund and give to those we rated - we were told by guest services on board that this was possible (and asked several times for the staff member to confirm this) and our credit card would be refunded BUT BEWARE the on board display does not shows the inclusive gratuities which on SHORE team declined to refund - so we effectively have paid our gratuities and not benefitted from the offer we had as "ALL INCLUSIVE" so lost out and RCCL will not accept any responsibility for this or consider any recompense. We have cruised with several other Cruise Lines and RCCL come bottom of our list Read Less
Sail Date November 2015
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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