75 Sydney (Australia) Royal Caribbean Radiance of the Seas Cruise Reviews

ok!! here are the pros cabin comfortable. food in dinning room good. staff in most bars great, very friendly, coffee shop guys fantastic. entertainment ok, some great acts, ( Freddy show ) some a bit ordinary. plenty of ... Read More
ok!! here are the pros cabin comfortable. food in dinning room good. staff in most bars great, very friendly, coffee shop guys fantastic. entertainment ok, some great acts, ( Freddy show ) some a bit ordinary. plenty of activities going on if you want to participate OK!! now the cons. the ships billing system is a nightmare, they add cost and credit cost all the time. very hard to understand. I spent severial days visiting guess services trying to understand. travelling with us a friend who is a finance manager and accountant was dumbfounded. so just be careful!!, an example I paid my bill second last night, then on my final statement, they had a charge of $100USD for pool towels. now we only used them 3 times and returned every time back too counter. so with another visit to guest services, they credited the towel without a murmur. i just wonder how many people just pay it??? dining room staff not that great, seem to be more interested in cleaning tables than serving the guess, we where always having to ask for drinks, if we could find our waiter. windjammers average, tend to a bit the same if I ever cruise again I will look at other companies. Read Less
Sail Date April 2019
Set sail for Noumea, Isle of Pines and Mystery Island. On the second day a passenger had a medical emergency requiring the ship to divert course to Brisbane. Due to this our itinerary was updated and we would be at sea an extra day and ... Read More
Set sail for Noumea, Isle of Pines and Mystery Island. On the second day a passenger had a medical emergency requiring the ship to divert course to Brisbane. Due to this our itinerary was updated and we would be at sea an extra day and miss out on Mystery Island. The captain did have pretty good communication regarding this, but we were disappointed as we were keen on Mystery Island. The ship itself I think was renovated somewhat recently. The main areas were quite nice. The balcony we had was a bit dated. The cabin was clean and nice. We didn't have any expectations of the ship, it being our first one. The food in the Windjammer was often very good and varied. The pizzas were quite basic; i'd steer clear. Each night had a different them which was nice as well. The pools, particularly the solarium, were good. My only complaint is that people would take up the deck chairs just sleeping. There are signs saying that items will be removed after 30 minutes, but this didn't happen. With all the chairs with items on them and the lack of people, I'm sure the owners were elsewhere on the ship. The hot tub rules also said that 15 minutes is the most you should be in there. People would often stay in for 30+ minutes keeping others from using it. Noumea was our first port. We didn't do any shore excursions, just went for a walk. The city was a let down. Very run down and expensive. If I were to go again I would get aboard the hop on/hop off bus and explore outside of the city. I think it was $30 USD pp. Isle of Pines was a bit better as it had nice beaches and water. The tendering process was a bit annoying but that's alright. The activities staff were very nice. We attended basically every general knowledge trivia and pub quiz on board and had fun with those. The drinks and services on board are in USD. If you were to get the basic alcohol package (cocktails and drinks up to $12) you will have a selection of about 20 different cocktails. The more premium cocktails are nearing $18. I am pretty sure that In my cruise planner prior to the trip the alcohol packages were in AUD, but then on board they were the same price but in USD. So if you want to drink; pre purchase. They do have a boarding special but even with that you are better off purchasing in AUD. The headliner acts were quite good. We had an illusionist, comedic juggler and some shows by the ships dancers and singers. They were all worth a watch. I do wish that the ship played more movies in the cinema throughout the day. Often we had gaps or 2-3 hours where there weren't any activities we wanted to go to. If the ship played movies constantly in the cinema we could have seen a film. I think they played maybe 2-3 a day in there. The gym looked a bit dated. The equipment certainly was a bit older, but worked fine. Would be nice if it was organised according to muscle group. At the end of the day we paid $1100/pp for a balcony and $250 was spent onboard via drinks. That's a fairly cheap holiday for 8 nights. If I were to cruise again it would be to NZ for better ports and on a newer/bigger ship. Read Less
Sail Date March 2019
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved ... Read More
I went on this cruise with a group of 10 friends. The ship, cabin Stewart, wait staff were awesome as was the entertainment. The food in the restaurants and cafes was just awful. Cold, tasteless and low quality. I literally starved when onboard. I ate off ship every chance I had. We had to order everything at once and the courses were pushed at us so we hurried. Except for after dinner coffee, good luck getting it. Even the bar drinks were bad but expensive. We were bombard every dinner with selling the dinners. The photographer interrupted us eating each time and was pushy. Since we had a big group it was fine getting photos taken then the last 2 nights all of a sudden we had to break into 2 groups, no large groups allowed??? At the start of the booking the rep put my birth date in the system wrong so I could never log in. After months of calling they finally realized the problem and in fixing it deleted my roomate and all they're excursions with discounts! When I called twice asking them to restore my roommates excursions and honor the price they said it's not their policy to do that, too bad. I had an awesome onboard credit I was told I could use on ship but it disappeared and guest services was no help when me I got My bill. They asked me if I had proof! It was showing online when I left for the trip. My friends had a horrible excursion guide in one port, had no clue what he was doing, couldn't answer questions, just dropped them places. Another one of their excursions, the guide didn't know they had to return to the ship by a specified time. My friends finally told her, she called her office and they told her to head back. The ship had to wait for them. Like I said the ship was nice, our cabin great but the food was disgusting and RC customer service is nonexistent. I'm hoping to NEVER do another Royal cruise. I have cruised since the 80s on many lines and have experience on what to realistically expect. Read Less
Sail Date March 2019
First, New Zealand is beautiful and well worth the effort to get there but the radiance of the seas is sub par. Furnishings are dated & many are in dis repair. For example, the first chair I sat in in the Colony Club was broken & ... Read More
First, New Zealand is beautiful and well worth the effort to get there but the radiance of the seas is sub par. Furnishings are dated & many are in dis repair. For example, the first chair I sat in in the Colony Club was broken & cabinets in our cabin were chipped. Also the seal on our portal showed a lot of rust. We went to the Quill & Compass for a drink & they did not have the first two beers on the menu my husband tried to order & I asked for a special Bloody Mary , also on the menu, but the bartender couldn’t make that either. The food in Cascades was just barely adequate. The one bright spot was the Chefs Table which was most enjoyable. The side trip in Dunedin was a mess. The first part on the Taiegori rail road was pleasant but the city tour was disappointing. The driver would not take us by the famous octagon & we also had only a half hour in the museum. Some one finally asked the driver to go back by the train station so we could at least see the outside. The entertainment on the ship was a cut above a high school production. And the chairs in the Aurora Theater were also worn. The “comedian” whose show was called Identity Theft was particularly lame. One other positive was the spa. I had an excellent facial from Paula from Spain & a nice shampoo from Mariya from Bulgaria. However when I went into the rest room the very tiny sink was also chipping & rusted. We are frequent/seasoned travelers. This was our first cruise on Royal Caribbean and it will be our last. I talked to other passengers who felt the same way. Read Less
Sail Date November 2018
We have just completed the cruise and groove ( Elvis Tour) and was disappointed with it. We booked this cruise way back when it was first advertised. Our statement of account was issued on 19.8.17 from Helloworld Carindale. That is nearly ... Read More
We have just completed the cruise and groove ( Elvis Tour) and was disappointed with it. We booked this cruise way back when it was first advertised. Our statement of account was issued on 19.8.17 from Helloworld Carindale. That is nearly 15 months before the embarkation date. From meeting lots of people and talking, we found out that those lots of people all got upgraded. Especially the two ladies in cabin 3016, who got upgraded to an ocean view cabin. Why is it good enough for some to get upgraded, and not good enough for some others to not get upgraded. I would think that if you booked over 12 months ahead that those people would be the first to get chosen. Sadly and very unfortunately on our part we didn’t get upgraded. We think this is very unfair. Please tell me how the system works and which people you choose to upgrade first. The entertainment of the artists was fantastic. I was disappointed with the organising of the venues. We had early dining and late show, and when you went to other venues you just could not get in due to the amount of people.The dining menu hardly changed and some people sent meals back as they weren’t cooked properly. If you happened to go for a late night feed, all there was to offer was hotdogs and pizzas.We have travelled other cruise lines and you can just about get anything to eat till early hours of the morning.The staff in the dining room were polite and very, very helpful, they were great. When it came to the activity programs delivered to your cabin each night,there should be more clear information.It showed a sushi class and my wife went and later next day she was charged something like $33, so for people with poor eyesight you couldn’t see the little $ sign. When complained about it my wife was told she should have booked, but we said where does it say to book. They could not answer that question. One last complaint, I did not like crew members coming around trying to sell you food or drink packages while you are having your meal, and also in foyers, it was annoying. I am sorry to say but I don’t think we will return to Royal Caribbean cruising in the future, unless better deals are made. Read Less
Sail Date November 2018
Chose this cruise to enable my 91-year-old mother to enjoy a scenic area via a cruise ship. Started off with an excellent transfer from the airport to the ship and embarkation with mother in a wheelchair. Did not have to wait in line and ... Read More
Chose this cruise to enable my 91-year-old mother to enjoy a scenic area via a cruise ship. Started off with an excellent transfer from the airport to the ship and embarkation with mother in a wheelchair. Did not have to wait in line and the porters were very helpful in organizing our luggage and then getting Mum onboard the ship. Our cabin was not ready so the porter took us to the cafe where Mum transferred to a seat. He provided us with clear directions on where to get the elevators as Mum cannot use the stairs. Dining. Had a continental breakfast in our cabin most mornings which was always delivered promptly. However, every day there would be something missing from our order - not enough to call them back but just to annoy you. For example, no milk for the cereal only yoghurt or no sugar for the coffee. We had lunch at the Windjammer Cafe most days and found this perfectly acceptable. There was a good variety of food offered with some staples (burgers, hot dogs) and an assortment of hot and cold dishes. The food and beverage service staff were friendly and helpful. We had dinner in Cascades - the main dining room - each evening. We had wonderful meals every night with plenty of choices offered. Our waiters - Regan and Hasin - were exceptional. Nothing was too much trouble. We would arrive of an evening and find a glass of wine waiting for us. Regan would then go through the menu and provide recommendations for each course. One night I could not decide between 2 dishes so he bought me both!! As a person with a life-threatening allergy Regan's attention to detail was very reassuring. Beverages. Decided very quickly on day one we would get the deluxe beverage package and wish we had pre-purchased which offers a substantial saving. The main reason we chose the package was the convenience - with Mum having limited mobility it would have been tiresome to go up to the 11th floor everytime we wanted a drink (tea, coffee, water) outside of meal times. We are not big drinkers - enjoy a glass of wine with our lunch and dinner, a coffee/tea during the day, water when going on shore and a nightcap - but we felt that having the package encouraged you to drink more than usual. I would like to see different levels of drink packages with some alcohol included. Currently, it is an all or nothing package and does not fit with "responsible serving of alcohol". Bar staff were friendly and we did not have to often wait to be served. I would single out Alex in the Champagne Bar for his attentive service for Mum. Enrichment activities. These were few and far between with next to nothing being offered on this cruise for discerning travelers. I am used to cruising where we would have at least one lecture offered every day on a wide variety of topics so I was very disappointed. The climate change lecture was OK. The commentary provided whilst in Milford Sound was informative. Entertainment. This ship offers the usual activities you expect on a cruise - gym, cinema, trivia, karaoke, game shows (adult and child versions) towel folding craft, etc. There were 2 theme parties on this cruise - a 70s night and Halloween. Both nights encouraged guests to dress up with prizes awarded. We quickly learned to avoid activities that involved the Cruise Director and/or Activities Director. Found both John and Katrina to be very superficial with little interest in the guests. There was a variety of performances in the evening - some good, some ok, some bad - depending on your preferences. We thoroughly enjoyed Monique Montez, Rock Rhapsody -songs of Queen and the highlight was the final act Dean Atkinson a ventriloquist and comedian. Very, very funny show so ended on a high. Ports. Enjoyed doing my own discovery in the ports. Was very surprised to have to pay to get the shuttle bus into Dunedin with no opportunity to walk from the ship into the local village. This has never occurred on any other cruise for me and I certainly think people should be warned. I have safely managed to walk through "working" ports through most of the Mediterranean with no ill effects so am not sure why this could not be done in NZ. The shore excursions offered by RCI were very expensive and I heard mixed reviews from other guests. I found it interesting that RCI only provides soft drink and a quick snack (which was whisked away very quickly) for Cruise Critic "Meet and Mingle" parties. On other cruise lines, we have been provided with champagne, wines and nibbles served on trays by the food and beverage staff members. I think because it was held the way it was that people did not feel inclined to get to know each other which was a pity. My major gripe is the disembarkation and final transfer to the airport. We paid RCI for a private transfer (at $80) BUT got put on a bus (advertised onboard for $30) and then dumped at the airport. NO WHEELCHAIR ASSISTANCE which was why I had booked the private transfer. This was both disappointing and stressful for both of us and really put a dampener on the holiday. It seemed that RCI could not wait to be rid of their guests and was a very different experience to our first day so therefore I could not recommend RCI for anyone with mobility issues. All in all, for what we paid, I was happy with the cruise. The constant "up-selling" all over the ship was a major irritant and detracted from our holiday. Not sure if I would use RCI again. Read Less
Sail Date October 2018
We just got off an 8 day cruise on Radiance from Sydney. It was an ok cruise, but just run of the mill. Service was ok, but not great. We pay attention to details and this cruise is one more example of a gradual deterioration in value ... Read More
We just got off an 8 day cruise on Radiance from Sydney. It was an ok cruise, but just run of the mill. Service was ok, but not great. We pay attention to details and this cruise is one more example of a gradual deterioration in value for RCL cruises. They used to be top notch, but no longer. Don’t get me wrong, we had a good time and enjoyed it, but the cost cutting is showing through loud and clear. Everywhere you turn, they are trying to charge you for something else. Specialty restaurants used to be what cruising was all about and was included. Not any more...they want $35 per person and it is NOT worth it. Try eating a desert on RCL. There is so little sugar in it that it is tasteless. We had blue berry muffins each morning and there was NEVER more than one blueberry in any one muffin. I can’t even figure out how they do it! The drink packages are absurdly expensive. You would have to drink 12 or 15drinks a day just to break even. MAybe some people drink that much but to do it day after day would be close to impossible for a reasonable person. You used to have two great shows every night on a cruise. Most were theatrical productions worthy of an off broadway show. Now, it is a lame production of no value and little quality or some one person act of dubious quality. In fact, some nights ther was nothing. What were we paying for? RCL seems more interested in putting money in to huge ships where you can stand in line all day rather than into actual amenities meaningful to cruisers. On this last cruise we were supposed to sail on 3 consecutive cruises on the Radiance. But they cancelled the middle cruise due to mechanical issues . They refunded our money and gave us a free future cruise, but refused to pay expenses for us to stay in Sydney until our next cruise or pay for airline fare home. Cheap and unsatisfactory. We love cruising and always enjoy cruises plus we are Diamond. However we will soon be looking at other lines where the value is greater. Read Less
Sail Date March 2018
This cruise was about experiencing a wide range of ports in Australia and New Zealand. The itinerary achieved this goal beautifully. The concierge club provided lots of fun while chatting with fellow cruisers. This carried over as we ... Read More
This cruise was about experiencing a wide range of ports in Australia and New Zealand. The itinerary achieved this goal beautifully. The concierge club provided lots of fun while chatting with fellow cruisers. This carried over as we saw these same people at activities throughout the ship. The fellow cruisers were very friendly resulting in a very pleasant experience. Overall, the staff were very courteous and attentive. The greeters and the servers even at the Windjammer welcomed us personally and were eager to fulfill requests that might occur to us. The Headliner shows were quite good and added to the enjoyment of the cruise. The musician's were of excellent quality throughout the ship. We especially enjoyed performances when they showcased their work in the Colony Club. The pianist in the Schooner Bar was very entertaining making for pleasant listening at the end of the evening. The one negative was insufficient space in the Concierge Club and the Diamond Club for the evening cocktail events. They were very crowded. People would show up as much as an hour in advance in the Concierge Club to obtain seats. Read Less
Sail Date February 2018
It was part of a package deal with Indian Pacific Rail trip, time in Sydney and able to cruise to home port (Darwin). We have mostly cruised with Princess line and therefore found RC to be lacking in the little things that you miss, ... Read More
It was part of a package deal with Indian Pacific Rail trip, time in Sydney and able to cruise to home port (Darwin). We have mostly cruised with Princess line and therefore found RC to be lacking in the little things that you miss, like moisturizer, having to ask for soaps, bottles of shampoo and conditioner. Cannot fault cabin steward nor dining room staff in their attendance to their duties. Food was reasonable and with extensive choices and would probably say that the dining areas were considerably larger than some of the Princesses. Attention to the staff's diligence of the prevention of Norovirus must be complemented. Staff were efficient in handling the embarkation in Sydney and disembarkation in Darwin. Poor introduction to Brisbane but this is not the ships fault but maybe Brisbane Port needs to put a little more into the welcome of the larger ships. Highly efficient handling of passengers with tendering at Yorkes Knob. We did not attend too many of the activities as they seemed geared towards the selling of products. Ship also appeared to handle the helicopter evacuation of a passenger efficiently and gave us something to talk about. Read Less
Sail Date February 2018
We wanted to see Australia as a continent. I would have prefered to start and stop at Sydney. Embarkation was dreadful as there was only machine for 2200 people to walk thru for security. We waited on line for an hour and a half. ... Read More
We wanted to see Australia as a continent. I would have prefered to start and stop at Sydney. Embarkation was dreadful as there was only machine for 2200 people to walk thru for security. We waited on line for an hour and a half. Never before has that happened in all our years of cruising. At Port Headland, they did not have enough buses and at a cost of A$25 extra. The wait to get of the ship was over an hour and qued around the 4th deck in hot hallways. You had to pay that in order to exit the port to the city in a couple of the ports. I would not go again and in hindsight would not go after experiencing it myself. The captain was really nice and personable. The Cruise Director (Gordon) was a hoot. Food choices were not alot and were not to my liking. Items as: Escargo was made with cheese on top and room temperature. Horseradish was NOT horseradish (like tapiaoca). Some of the dishes were seasoned (hot) and not to my liking. Steaks were grey no chared. Spa was very disappointing with treatments that were promised were not delivered and products that were sold were not the same as advertized (UV protection when in fact it does not have that). After that experience, I was not going to have any more treatments. Just terrible untruths to sell a product or treatment. I did not trust them after that. I was apollgized to by the Spa manager. Read Less
Sail Date February 2018
Set sail on 31Jan18 and according to Captain seas were at 6 metres (20 foot) - a lot of peoples sick and for first time I can remember the theatre was half empty - not a lot of people in dining rooms either so more for me treat. Rough ... Read More
Set sail on 31Jan18 and according to Captain seas were at 6 metres (20 foot) - a lot of peoples sick and for first time I can remember the theatre was half empty - not a lot of people in dining rooms either so more for me treat. Rough seas stayed for 2 days. I was on balcony on deck 7 - I do not recommend it as balcony overlooks canvas awnings covering life boats - decks 8 and 9 seemed better if you wanted to look down at seas. Having been on many cruises now I do not like the layout of Radiance - its nt a bad ship its just that others are better. If you like to attend quizzes then the Schooner bar on deck 6 has limited space. The main theatre is good/fine but second space down aft called colony club is small -again other ships have 2 theatres which I prefer. The cinema is sad - only takes about 100 people and it is a cramped room. The centrum space on deck 4 is also limited for space so many people gather around inside balconies on deck 5 and 6 to watch shows. Again other ships are better laid out. Food was fine in Windjammers and also Cascade restaurant - good but again I've had slightly better. Casino is rubbish - the machines are one's you would have seen in your local pub or RSL some 15 years ago. They are that ancient. Also close to the worst paying machines I've ever experienced. Didn't go to art auctions this time - just cannot see any value in it. If you have travelled with Princess you would be horrified with prices to play Bingo. More expensive , less games and prizes seemed less and certainly didn't accumulate to a big dividend on last day. If you have travelled with RCL before as we had embarkation was very quick - taken to front of lines. Also disembarkation was very smooth and quick. Tenders ran well in Bay of Islands but after starting well in Akaroa it went to hell in a hand basket for about 2 hours - just chaos - not sure why but it meant that was going to be a 20 minute wait turned into an hour and 10 minutes (not happy Jan!) Weather - after first 2 days of rough seas by time we got to Milford Sound weather was good but cool and it stayed that way till Bay of Islands where it rained heavily. Trip back to OZ was smooth seas but not much sun. MiniGolf was fun but didn't see many climbing rock wall. Seemed to be more pressure from some staff to buy things than I have experienced in past. I travelled on Radiance a year ago and prices for games shows and quizzes were better - seemed to be doing things on the cheap this time. Really disappointed there was no Beatles quiz - first time I have experience this in past 14 cruises. Nearly all the Headline acts were of good to high quality. In no particular order there was:- Anthony Laffan - comedian and hypnotist - very good and funny Nathan Foley - singer, dancer, musician - seriously high quality Sam McCool - comedian - very good and funny Johnny Balance - comedian, magician, juggler and balancer - amazing - great act 3 Man Band - might have name wrong but gee they were good - outstanding singers. Paul Martell - impressionist - with wife Jane Scali (ex Johnny Young young talent time - perhaps along with Nathan Foley best act but all listed here were good. Kelly Monteith - comedian - probably not as good as those above but still OK. These you would all pay to see. Diamonds - 3 girl singers - young and shouted into microphones - sang some good songs but missed with many - compared to others listed above were "C" graders. Sadly the production shows were to of the same standard - piano many show - singers didn't sing well together. City of Dreams show - when it finished I said what was that all about. However Tango Buenos Aires show was high quality - dancing outstanding. Costumes were good and sets also good but choreography left something to be desired except in Tango show. Singers were average compared to other production shows I've experienced. The various other acts put on a show called Music Showcase and it was just OK - nothing to rave about although the musicians were outstanding. Health There must have been a bad outbreak of norovirus before we joined as staff handled all foods and were strict about everyone washing for first 3 days of cruise - perfectly understandable. although waiting 5 minutes to get a piece of toast at breakfast was a tad annoying. Movies and TV Selection of movies were current and some shown in main theatre (but repeated too often) - already mentioned cramped cinema. TV was good as I like Say news so could catch up with local politics each day but also other good channels to cater for most tastes. Showed excellent coverage of Super Bowl in Sports Bar. Shops Alcohol prices very competitive but will leave it to others to comment on other shops. Alcohol prices around ship - are just too expensive - you get better prices at your local pub or RSL Quizzes - some of the smartest players I've experienced with high scores always the norm and the odd perfect score. Enrichment lectures - Melva Stone who spoke of her experiences in outback WA was outstanding. Shore Excursions - having been to NZ several times did my own excursions and always much cheaper than ship. Read Less
Sail Date January 2018
Old but correct ship partially renovated. Service on board was a little bit to festive or let's say relax even if attendants where nice. No touch of class compare to other ships. We had an excellent room attendant on our 10 th ... Read More
Old but correct ship partially renovated. Service on board was a little bit to festive or let's say relax even if attendants where nice. No touch of class compare to other ships. We had an excellent room attendant on our 10 th deck. We are not young people even if in good shape and we were travelling with our grand daughter that dreamed on this cruise and overall enjoyed. Stateroom for three but the sofa bed was a great discomfort. When open at night there was practically no place to move. Trying to get up was for an athlete as the bed was almost on floor level with a hard matrass. After the first nights my bone were getting out of my body and I requested a solution. The room attendant went all the way calling his Senior housekeeper and I suggested them not to open the sofa bed or just a little and to add a mattress which they did and it became a magician trick . I slept like a baby. Thank you Mr Sookressen Mahadoo you have been grate as cabin attendant . We were assigned a table on the Cascade restaurant attended by Raghu Chowdhur. A very nice man with a great smile. At times just a little bit to friendly perhaps but it looks that was the service attendance in general that I say had sympathy but were polite. Keeping some distance and not to overdo would still be beneficial for them. The food in general was nothing exceptional but good and the specialities restaurants where correct to good particularly the Grill. The Windjammer had always a correct buffet display but few things were not good. and mainly that slippery granit floor that could have cost a much worst accident to my wife than a broken arm. How could you have such a floor ! ..It is an Ice skating ring badly washed or far to humid due as I was explained by being under the tropics and rainy weather outside. A "Wet sign" is not enough. No floor carpets or more indications. Next day they were lot of them but still your floor was slippery and it is a Indoor restaurant. Really difficult to understand your security policy on this respect and casualties do cause you certainly a high cost in claims. Perhaps you will react once somebody will have nock his head ! My wife was quickly and well attended by the Restaurant staff while lying on the floor with the arm out of the elbow. Good for her she was waring proper shoes otherwise ! Security staff came quickly such as medical attendance with Nurse and Doctor. A passenger nurse took care till there arrival. Treatment performed was quick and therefore congratulations to your on board medical facilities. Your Safety & s Security Mgr a young Canadian Officer was nice and he did a personal follow up which is to be thanked such as young Portuguese Guest Relation by the name of Cardoso and fullstop. WE never received a call from you hotel manager or F & B Mgr both very aware but I found your Croatian Chief Engineer that attended my remake in situ while going for his lunch next day. As I said it ended badly but it could have be worst by a clear omission of a floor treatment or bad floor cleanliness maintenance. Petty, we have use a lot Celebrity and we like but due to this incident we have been highly disappointed by the Radiance of the Sea and we had to short cut our leaves by three weeks after flying back home after visiting the Medical Center in Sydney. Spoiled vacations due to a negligent and dangerous poor maintenance of an indoor restaurant. Not to believe ! Read Less
Sail Date January 2018
We were looking forward to a fun, party type atmosphere like we have had recently on Explorer, Rhapsody and Celebrity Solstice. Those ships had dancing almost every night to a really uptempo band playing great dance music and there was ... Read More
We were looking forward to a fun, party type atmosphere like we have had recently on Explorer, Rhapsody and Celebrity Solstice. Those ships had dancing almost every night to a really uptempo band playing great dance music and there was either a party in the public area or the nightclub was pumping. This voyage had a largely young to youngish age group looking to have fun at night but the Radiance only had four fun parties over the 14 night trip. The Phillipino band continually played boring, old fashioned music which only one or two couples would dance to so everyone would melt off early to bed. I have never spent so many cruise evenings watching movies! Loved Zumba with Sophie on sea days but I wish that the gym instructors taking Fab Abs and Total Body Conditioning would not push everyone do endless repetitions of the same movement using the same bodypart over 1 to 2 minutes. I ended up with painful inflammation of the shoulders and upper arms which gradually subsided with rest - my gym Les Mills in Auckland never make you overuse one area and they change to a different exercise far more frequently. Read Less
Sail Date January 2018
We sailed on RCCL’s Radiance of the Seas for 28 days from January 3 to 31, 2018. This was two 14-day back-to-back cruises that took us from Australia to New Caledonia, Fiji, Tonga, both islands of New Zealand, and back to Australia. ... Read More
We sailed on RCCL’s Radiance of the Seas for 28 days from January 3 to 31, 2018. This was two 14-day back-to-back cruises that took us from Australia to New Caledonia, Fiji, Tonga, both islands of New Zealand, and back to Australia. First let me say that the ship’s staff and managers worked very hard to please. Airline employees are experts at saying “no,” while RCCL’s employees try very hard to say yes. This customer-oriented attitude is true for many cruise lines, but not all. We sailed twice on another cruise line years ago (that I will not name) on which we were often told “not possible” for a number of basic and reasonable requests. My point is that all the RCCL employees were customer-oriented and great!!! The ship was not only fine but gorgeous. The food offerings in the main dining room were good but a few steps down from the recent past. Most of the entertainment was okay to great. The Argentine Tango show was Broadway quality. A couple of the headliner shows over the 28 days were C quality or worse. For two nights on the second 14 days, there was no show in the main theater/venue. That was a first for us after 60 cruises. Still, there were other things to do on the ship. The hours of the restaurants were cut way back. For many of the tours RCCL sold, you couldn’t have breakfast in the main dining room because it didn’t open early enough. While the midnight buffet is long gone, the Windjammer buffet now closes very early. Yes, the RCCL product with respect to food value, dining hours, and entertainment has significantly declined in recent years. For frequent cruisers like us, it is very obvious and sad. However, for those new to cruising, a cruise is still a remarkable experience. For reasonable cost, you can have a fine floating hotel, good meals every day, and plenty of fun things to do. Cruising on RCCL is still one of the best all-inclusive vacations that can be found! We missed two tender ports because of the weather. For the first one (the first Tongan port), they disembarked all of the ship’s tours, and then decided it wasn’t safe to let the rest of us off. For New Zealand’s Bay of Islands, they decided to skip the port well before we arrived. There was no compensation for either missed port. Some other cruise lines have given token financial compensation for a missed tender port, AND refunded the port taxes and fees. RCCL did neither. Be aware that when you book any cruise with one or more tender ports, there is always a greater possibility that a tender port will be skipped because of weather. This is because of safety and liability concerns when the sea is not smooth. For the right itinerary and price, we hope to cruise RCCL again, but we will also try some of our other favorite cruise lines! Read Less
Sail Date January 2018
The ship is getting a little old, so they say, and some of the activities on newer, larger ships are just not here. There was not a decent water slide, except a tiny one for the kiddies' pool. On Carnival, by contrast, I had a ... Read More
The ship is getting a little old, so they say, and some of the activities on newer, larger ships are just not here. There was not a decent water slide, except a tiny one for the kiddies' pool. On Carnival, by contrast, I had a great time as a 47-year-old on the Green Thunder. That's the kind of inclusion that RCI needs on more of its ships. Embarkation and disembarkation were very easy. Being on Deck 10, we were among the first passengers on the ship. Getting off, it took about 10 minutes. The entertainment on board ranged from the average (the old guy singing in the English pub each night) to the outstanding (the "Real Time Band" who played in the central bar most nights and were just great). Dining: The MDR was fantastic for food and service. The buffet ("Windjammers") was average - food bland, always hard to get a table, often not cleaned adequately. I'm told by the wife that Izumi Sushi was the best ever. Our experience in Chops Grille was disappointing, considering that we had paid the cover charge ($35 each) and then $20 for the seafood tower. The service was slow, the food ordinary and a promised discount not honoured until we insisted. Cabin (sorry - "Stateroom"): small, but we kind of expected this. (See below). There was only 'body wash' in the shower dispenser. I was told by some regular RCI customers that they used to provide shampoo and conditioner in little vials (you know, the kind you would expect in a hotel/motel) but had stopped doing it recently. Our stateroom attendant was very helpful, turning down our sofa-bed each day and night without grumbling. In fact, the service on the ship, for the most part, was very good. The activities and 'extras' on board were often greatly over-priced: $42 to play bingo; $120 for my daughter to get a facial treatment. It was even $35 to get a small bag of laundry done on the ship. RCI have decided to remove guest laundries, so they profiteer relentlessly on this. Everything but the essentials involved an extra fee. Shore excursions arranged through the ship were sometimes prohibitively expensive, so we didn't bother. The tender vessels, when needed, were generally okay (I mean, it is what it is). Ports: Dunedin - pleasantly surprising; Akaroa - similar; Tauranga - beautiful, had some drinks in the Astrolabe Brewbar, one of the nicest and most unusual bars I've ever seen; Auckland - not nearly enough time on an 8-hour stopover; Bay of Islands - also very nice. Plenty of places to come back to on an actual holiday with time to see some things. Travelled with one wife and one 12-year-old child. The daughter had a great time and made lots of friends in the "teens club". Some days we hardly saw her. On other days, she grumbled a bit that there wasn't much to do. The weather was good; hardly any motion in the boat at all (much to my displeasure - I like some rocking and rolling at sea!). Overall, just okay. Nothing great. Next time: another line. Read Less
Sail Date December 2017
The check-in went like clockwork in regards to Royal Caribbean. The security checks were a joke. No coordination, no regards to anyone. We were treated like slabs of meat on a conveyor belt. This was our second cruise on this ship. We ... Read More
The check-in went like clockwork in regards to Royal Caribbean. The security checks were a joke. No coordination, no regards to anyone. We were treated like slabs of meat on a conveyor belt. This was our second cruise on this ship. We did not notice so much on the first cruise but this time we noticed it was buy, buy, buy every day. Buy this, buy that, get this, get that, non stop. For us it just got tiring and annoying. There are very few places on the ship where it is relatively quiet. I'm not talking about the normal ship sounds but the people and the constant music. Didn't mind the music just the high volume. Way too loud for some of the venues. The cabin attendant was excellent, no faults there. DO NOT GET YOUR PERSONAL LAUNDRY DONE ON THE SHIP. It is extremely expensive, way more than it should be, $1.95 for 1 sock, not a pair but 1 sock. It would be best to pay the tips to each individual that you feel deserves it. A blanket gratuity, I feel is unfair. A tip should only be given for outstanding service, anything less, no tip. For the most part the crew were excellent, polite, courteous and usually with a smile on their faces. The ship also looked tired and worn, a good ship in need of some TLC. Read Less
Sail Date November 2017
boarding and disembarking was so easy,with helpful staff.cabin was clean, tidy, airy and cabin staff excellent.however,fridge didn't work, and no-one interested in replacing it. the ship itself requires maintenance,with stained ... Read More
boarding and disembarking was so easy,with helpful staff.cabin was clean, tidy, airy and cabin staff excellent.however,fridge didn't work, and no-one interested in replacing it. the ship itself requires maintenance,with stained carpets,faulty wiring,discoloured glass,chipped furniture etc.by comparison,the food and dining in both the windjammer and cascades was first class, with fine food accompanied by dedicated staff being the highlight of the trip.as for entertainment, there wasn't any.the acts at the aurora were amateur at best, and cringeworthy at worst.the ships venue bands were terrible, and barely understandable.the ship's venue and games hosts tried hard,and made the sea days enjoyable.the service throughout the ship was good as it gets, always with a smile or joke.the costs aboard were consistent with other cruise lines, i.e., exorbitant, but allowed for.all in all, a bit disappointing.6 out of ten.by the way, the free coffee onboard is the worst cruiseline coffee ever. by the end of the trip,most people were drinking tea. Read Less
Sail Date November 2017
Sydney port was fantastic with emabarkation n disembarkation so fast n smooth. Everyone raves about Radiance cant see why. 11 night on a ship with not enough to do. Cabins old n need a big over haul. Dining room food n staff very good ... Read More
Sydney port was fantastic with emabarkation n disembarkation so fast n smooth. Everyone raves about Radiance cant see why. 11 night on a ship with not enough to do. Cabins old n need a big over haul. Dining room food n staff very good however the Windjamer was same n same not enough variety. Sevice was always great n friendly, although some of the staff in the Windjamer are rude Eg; while docked some dolphins were alside the ship n people with kids running to have a look the staff members comments were very disrespectful. The staff dont understand that not all people can see sea life every day some dont even see the ocean for years or not in a life time. I felt for them n i should of spoke to the staff member n explained that Australia has people that have never seen the ocean or animals. Read Less
Sail Date November 2017
As I'm US-based, I chose this cruise as a once-in-a-lifetime opportunity to visit several Australia cities and snorkel the Great Barrier Reef. While it was not at all Royal Caribbean's fault that Cyclone Debbie devastated our ... Read More
As I'm US-based, I chose this cruise as a once-in-a-lifetime opportunity to visit several Australia cities and snorkel the Great Barrier Reef. While it was not at all Royal Caribbean's fault that Cyclone Debbie devastated our port at Airlie Beach, the value of this cruise diminished significantly in light of the cancellation of the GBR Shore Excursion. This was a great disappointment. A second item on the bucket list, was to hold a koala. As it turns out, the laws in several Australian areas have recently changed to disallow this. Only one port on our itinerary would have allowed this (Brisbane). Sadly, I did not find out about that exception until we had already passed that port, and visited TWO animal sanctuaries: one at Newcastle and one in Sydney. The cruise itself was almost as expected. I was surprised at the number of upcharges for specialty restaurants. I'd not encountered that level of surcharges for activities and other items with Royal Caribbean previously. Brunches, Galley Tours & murder mystery dinner theaters - all required extra $$. I applaud the activities director, as despite numerous sea days, each day was packed with assorted things to do that appealed to all tastes. Well done. Having had the prior pleasure of cruising in a family suite in Norwegian Epic's "Haven", I was anticipating service somewhat akin when I booked an Owner's Suite for my two adult daughters and me. It was the last suite available at the time we booked. Not so. I saw our room attendant a grand total of TWO times for the entire cruise. Once at boarding, and once near the end. We're not very demanding travelers and had no need to ring for him, so that may account for some of it, but we traveled similarly in Norwegian and were always pleasantly surprised by our cabin steward's extra touches. On Radiance, towel animals greeted us only twice. We enjoyed the suite guest's ability to have breakfast in Chops Grille, but arrived one morning 45 minutes before the stated closing time, to find the restaurant closed with no explanation and no note in the Daily compass. That said, Royal Caribbean consistently meets expectations with respect to food quality, so breakfasting in Windjammer was not a bad fallback position. I traveled with Travel Interest Group of 14, and so booked a private Hunter Valley Wine excursion in Newcastle. That option was brilliant. Organizing my own excursion allowed me to combine winery and distillery tastings along with cheese, chocolate & High Tea, rounding the day off with a guided visit to Blackbutt Reserve which was top-notch. Highly recommend. The Whitsunday snorkel at Airlie Beach was disappointing. Don't do it. We took the ship's tour to the Gold Coast in Brisbane and enjoyed our shopping day, but would gladly have traded that to have had what we now know is a vanishing ability to cuddle a koala. The spa folks were friendly, informative and customer service-oriented. Highly recommend. Overall, compared to other cruises, I would rate the Radiance and this itinerary in particular, as "above average." Read Less
Sail Date April 2017
Chose this cruise for the destination 'Whitsundays' but due to Cyclone Debbie we weren't sure if we'd be going there or not and In the end we did. Newcastle, we didn't get off as the excursion we selected ... Read More
Chose this cruise for the destination 'Whitsundays' but due to Cyclone Debbie we weren't sure if we'd be going there or not and In the end we did. Newcastle, we didn't get off as the excursion we selected wasn't on their system yet was advertised on the brochure. Enjoyed getting used to the ship as it was first time on this cruise line. Due to high swells we stayed in port overnight and headed off early morning heading for Airlie Beach. We didn't do an excursion as the affordable ones were booked out by the time we found out we were actually stopping there so we strolled around town and checked out the local markets, all in all was a great day spent in Airlie Beach. Next Stop was Brisbane, went to Australia Zoo and had a fantastic time. Will definitely be going back to visit the Zoo, amazing place. The journey was around an hour in a coach from an unattractive dock but didn't bother me. The 'All Access' tour was a waste of money compared to Carnivals, First stop was the Bridge, no Captain around but ok, checked out the garbage room, laundry, alcohol and got cut short as the galley was busy and was given a noose at the end, sorry a piece of rope to tie knots ha! Carnival was more value for money, more areas, photos with captain, sample plate sent to room as a thank you and glass of wine. The ship, had an interior room, size was good, liked the curtains to shut off sleeping/living areas, beds were uncomfortable to other cruise lines I've used, bathroom was smaller than a Carnival interior room I've had. I feel the double lounge took some space that could have been used in the bathroom. Steward was wonderful, room was done twice a day, always had clean linen, can't fault that. Dining room wasn't crash hot, ended up spending 5 of the 8 nights eating in Windjammer where the food was great for all meals. Comparing Radiance to Carnival Spirit, i'd prefer Spirit over this ship any day. If you felt like an ice cream after the show (if you went) you were out of luck as it's behind closed doors in Windjammer, Spirit has Lido that was open when food service was over so you could still sit and have a pizza and ice cream 24hr if you felt like it. Shows, these were different, liked the idea of the orchestra but not a fan of the shows so didn't end up going to them all, they just weren't fun, Spirit is 100% better for entertainment. Elevators, hopeless, there's around 5 near Centrum that are always full with walkers so you're better off taking stairs or heading down the front of ship and using ones there. Salon, lovely staff, great service. Shops, sell the same old 'cruise' junk as other ships. Not a fan due to US dollars, may travel again if the destination was good but would pick Carnival over Radiance any day. Read Less
Sail Date April 2017
RCCL standards seem to grow less each year. This was part of back to back cruises to a part of the world I had never visited. The ship is tired needs some refurbishment. As a Diamond Plus member I was surprised to find no diamond section ... Read More
RCCL standards seem to grow less each year. This was part of back to back cruises to a part of the world I had never visited. The ship is tired needs some refurbishment. As a Diamond Plus member I was surprised to find no diamond section for breakfast in the dining room and therefore no specialty coffee available unless I paid for it. I had to negotiate with one of the head waiters who arranged this for me but I had to ask for him every time to get my morning latte. Maybe a little thing but another indication that the so called perks of the loyalty program are being eroded. Shore excursions on the whole were expensive and a lot of time was spent on buses transporting people to the various venues with little actual time at the venue itself. In fact in Wellington the bus driver left us to make our own way back to the ship. Very unprofessional. Never happened to me before on any shore excursion. All shore excursions were rushed due to the ship docking a long way from any intended venues. Christchurch, in particular, was very disappointing. We missed Dunedin due to weather conditions, this was beyond the control of the cruise line but meant yet another sea day. Entertainment was the usual standard fare some very good, some ok and some below par. I agree with other reviews in that the constant pestering to upsell is very annoying. Samba Grill was an interesting experience. Service excellent but wouldn't bother with it again. The murder mystery is a rip off. Very amateurish and the price we paid was not value for money. Would have done better just to go to Giovanni's for a regular dinner. Do not bother with this. Read Less
Sail Date March 2017
Cruise #14 with Royal, 5th cruise on Radiance, this was our first ship! Boarding was a breeze, cabin very Aft, (7676) would do it again, attendant extremely good as usual, something about these guys. You want a happy day, talk to yr ... Read More
Cruise #14 with Royal, 5th cruise on Radiance, this was our first ship! Boarding was a breeze, cabin very Aft, (7676) would do it again, attendant extremely good as usual, something about these guys. You want a happy day, talk to yr attendant these guys never stop smiling. We had 8, yes that's right 8 children on board, the rest were mainly senior citz's!! Americans, French, German, Europeans, English & a smatter of Aussies! We even found most too old even for us. Watch out for those scooters. Oh, the Solarium, with all the more senior people on board, forget it, they pack it out.. Food wise, it was basically high standard, but repetitive of other cruises, we had my time dining, usually around the 8pm mark, always got seated. Had a 4 pack special of the specialty restaurants, only used 3, got sick from Izumi so will be very wary if we ever use them again!! We did seem to frequent Windjammer which we never thought we would never do but we found they had a special on every night that was cooked on the spot, Moroccan, Mexican, Asian..... Extremely refreshing compared to the high class rich food elsewhere, will do that again! Plus you could find a seat, some nights were packed. Entertainment/shows, well, one or two were good, few crew ones, they just seemed to bounce around, no meaning to them. Ports were good, we done our own thing & always found tours half the price of Royals, but you have to watch timing, you're late, you get left behind!! Otherwise service was exceptional & the friends we made were exceptional. You make the cruise to be what you want, don't like it don't sail. We are Diamond Plus, thus the upstairs lounges were open to us & very comfortable, plus the odd perk here & there, but owing to the amount of Pinnacles, Diamond Plus & Diamond members on board, we were told we had to loose out on some of our seating & daily tendering priorities, that was for Pinnacles & Gold Card suite passengers only !! If you have a rewards scheme & can't fulfil it, why advertise it, if its good for one, its good for all, sore point, sorry! We booked on board for the next kids holiday times in 4 weeks, so now looking forward to the Explorer of the Seas & then another on the New Years cruise, Voyager (again) Also looking at Celebrity mid year, yeah, we like cruising, it sure settles the nerves, good lines, good people, food, service, cabins etc etc etc.. Happy sailing!! Read Less
Sail Date March 2017
The public areas of ship were well maintained, crew very friendly and helpful. Suites were adequate but a little tired looking. Itinerary around NZ was good and the sail through the Sounds was truly stunning. Entertainment generally ... Read More
The public areas of ship were well maintained, crew very friendly and helpful. Suites were adequate but a little tired looking. Itinerary around NZ was good and the sail through the Sounds was truly stunning. Entertainment generally good and the cruise director, Joff, was brilliant. Biggest complaint about this cruise was the cost of everything on board, especially bottled water. I have been on a few cruise ships and the bottled water has always been given freely, so to be charged £3 for a bottle was a no go for me, it was also frowned upon to refill bottles from water fountains! Alcohol, speciality restaurants, tours and everything else was also very expensive. We generally 'did our own thing' at ports. If prices were more reasonable, I'm sure guests would spend more. Also please stop pestering us at every single meal to buy water, buy the wine deal, the champagne meal, the drink deal, the specialty dinning, the chef deal, tour deal, sparking water, lunch deals, pictures, pictures, again with a lower priced meal deal, everyday it was something more. Very, very annoying!!! In every nook and cranny they came pestering you about more. (I copied this bit from another review but agree entirely with it, as soon as we stepped on board, we were pestered!) If I travelled on this ship again it would only be because it was the only ship going to some place that I wanted to visit. Read Less
Sail Date March 2017
After making the final payment on our Cruise we were informed that we would board the Ship in Sydney Harbor via tenders instead of the Overseas Passenger Terminal. We were told to arrive at set times based on the deck our cabin was on and ... Read More
After making the final payment on our Cruise we were informed that we would board the Ship in Sydney Harbor via tenders instead of the Overseas Passenger Terminal. We were told to arrive at set times based on the deck our cabin was on and that the process from arrival at the terminal to ship would be a minimum of 1 hour. We'll Royal Caribbean was correct on that estimate as we finally boarded the ship after a 4 hour process on a very hot day. Our Sail time was 6:30 PM. I was looking forward to seeing the Opera House and Harbor Bridge departing the harbor When our Tender pulled up alongside the ship the sea was rough and many Royal Caribbean crew members were there to assist us as we boarded. At 6:30 PM many of us on the top deck watched Royal Caribbeans newest ship the "Ovation of the Seas" sail out of the Harbor. I realized then that Royal Caribbean had decided to treat us as 2nd class passengers behind their "Ovation" Passengers. We did not get under way until after dark while we were eating dinner. (Other reviews on this site also mention the long Tendering Process). The Port we were most looking forward to was Cains as we had booked a tour to swim the Great Barrier Reef. After arriving in Cains we were advised that due to rough seas the Tending Process would be delayed for an hour. Having a Ocean View room with a Balcony I can tell you the seas were a lot rougher when we boarded the ship in Sydney. About 15 minutes later we were notified that all Great Barrier Reef excursions were cancelled. 15 minutes after that we were notified that we would not even tender into Cains. So much for waiting a hour to to look again at the situation we were soon underway. (Not sure if Royal Caribbean compensated any passengers I can tell I was not compensated) If it was too rough to tender due to seas in Cains, Royal Caribbean should never have allowed tender operations boarding in Sydney but again as with moving our embarkation point it was beneficial to Royal Caribbean and not their passengers. When we exited the ship at other ports (with the Exception of Darwin) it was a true Military Operation "Hurry Up and Wait". What Royal Caribbean does not tell you is that at many of the ports if you want to go to town you have to pay for it at your own expense. On day 14 of the Cruise my wife got sick and was confined to her cabin. We were told that after arriving in Perth (end of our cruise) we would be the last to leave the ship and that our baggage would be hand carried off with us. This turned into a "Fubar" as we were asked why we had not put our baggage out in the hall the previous evening and why we were still in our room when our deck should now be clear. (Quite sure may other passengers were sick and read a previous post that after the ship left Perth that many passengers were sick and had to leave the ship at various ports. Royal Caribbean should make their Slogan: You can sail on a Better Cruise Line, but you Can't Pay More. Had my travel agent contact Royal Caribbean after we got home, Royal Caribbean pretty much told me to "Pack Sand". Read Less
Sail Date February 2017
We're to begin, the boarding was the first disappointment, so looking forward to boarding at circular quay with the bridge and the Opera house within touching distance. No, we had to make the trip right around to other side to board ... Read More
We're to begin, the boarding was the first disappointment, so looking forward to boarding at circular quay with the bridge and the Opera house within touching distance. No, we had to make the trip right around to other side to board the tender. What a mess that was in the heat, basically took us all day. Then on board the pressure started to buy drinks and specialty dining where ever we went. The cabin was basic and very small, wet floor where the previous guest had flooded the carpet at the entrance. Staff bought blow heater to the cabin to dry it out which took 2 days. So many things missing, no shampoos, shower caps, bath robes, fringe not cold (really why bother) no chocolates on the turn down. Any time dining means that, surely, turn up and get any table that is available, oh no after first day we were badgered by the checkin staff to make a booking and then it had to be at their time not ours, really!! The food in main dining room was poor compared to other cruise ships we have been on, ( not RCI ) to give example, ordered Caesar salad which only had cos lettus and chunks of bread when we asked wait staff to explain lack of dressing egg anchovies and Parmesan cheese they said did not have. Anyway after my main cause came so did a new Caesar salad with the ingrediants except the parmazan cheese which they did not have on the ship. The steaks were either well done or medium, could not get medium rare or rare. Had to ask for extra vegetables as very few served with main meal. Overall it was same same average food. No effort was even made for gala nights, just more of the same nothing special so why bother having a Galla night. Breakfast in main dining rooms was hopeless, one morning it took 40 minutes to get our Breakfast. Had to constantly try and get staff attention for coffee and if you were lucky you were offered bakery goods. Windjammer was not much better lots of mass produced uninspiring food. Defiantly need a new desert chef on board he has no imagination and only knew how to make very unappetising cakes. Not enough wait staff to clean the tables. AND the so called coffee was not drinkable surly it can not cost that much more to offer drinkable coffee, not dish water. Overall very disappointed. The wait staff on the whole do the best they can but management needs to do their bit to bck them up, they get the brunt of all complains and they take it personally when it is out of their control . We enjoyed the floor shows most nights, though the singers need learn to sing together otherwise it ends up a screaming match. No happy hour was another great disappointment we have always had them on other cruise ships we have used. Gratuities are over the top, in fact we refused to pay them, we did our own tipping were it was merited, isn't that what tipping is about, you tip for that special service?? As for the itinerary it was disappointing to miss Cairns but it was felt it was due to ship not wanting to pay for docking that we could not stop as a tender. I hope this was just a roumour and RC are not that stingy. Did not enjoy the tenders though and will double check next time to make sure we do not go one cruises with so many tenders. RC make it worse by charging to use tender at some ports. Our group felt it was unorganised ship with Management needing to take control. And a final word could the captain PLEASE learn to speak clearly could not understand a word and therefor most people just stopped listening. Read Less
Sail Date February 2017
Radiance of the Seas Ratings
Category Editor Member
Cabins 4.0 4.2
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.3
Fitness Recreation 4.5 4.1
Family 4.0 4.1
Shore Excursion 3.5 3.8
Enrichment 2.0 3.5
Service 4.5 4.4
Value For Money 4.5 3.8
Rates N/A 4.3

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