Cruise needs to their homework.
Customer service training required.
Attention to detail required when detailing with:
. Customers,
. Food preparation,
. Cleaning
. Giving out information.
Undertook Back to Backs.
8 Deaths on the Cruises.
Witnessed Extremely Poor handling of the deceased.
Helped other passengers with health problems and reported areas of concerned. ...
AFTER having driven all over AUSTRALIA my wife and I thought it would be nice to circumnavigate AUS by water and have a relaxing time NO
Departing Sydney our first port of call was Brisbane (so far so good )
If you wanted to go ashore it cost $25 pp for the shuttle bus. We have never had to pay for shuttle bus transfer on any of the other ships we have sailed with NOW if they put 1500 people ...
Wished to undertake the cruise with elderly mother.
The cabin was in disrepair, headboard was detached, the curtains torn but otherwise clean.
The couch in the room was stained and dirty.
The same can be said of the chairs in the main dining room, ditto for the carpets.
The food was very disappointing hence the weight loss - the same 3 fruits were available for breakfast the whole ...
We chose this cruise as it covered both Australia and New Zealand.We had booked 18 months ago.As the flights were so long from the UK we travelled business class so it was a costly holiday.We had travelled with RC three times and have been on over 30 cruises.
Everything on the ship was shabby and dirty and looked in disrepair.The food was mediocre and badly cooked.We were amazed how much stock ...
This was our 8th cruise with various cruise lines so it is easy to compare.
Firstly we received an email 2 days prior to our departure to say there had been gastroenteritis on the ship so our embarking had to be put back due to the extra cleaning required which is fair enough, but on arrival at the terminal there were so many people waiting we stood in line for approx. 1 1/2 hours, then to be ...
My wife and I have just returned from the above cruise and wish to make the following observations and conclusions. We are seasoned cruises having sailed with other companies and thoroughly enjoyed our holidays. I cannot understand why the pricing policy is so unfair so much so that I got the immediate impression of being ripped off at every hands turn.
I feel that in today's world ...
As a guest on that cruise I can confirm that conditions were extremely poor. the ship was rife with nova virus ( the first time we sailed in to port flying the yellow quarantine flag) 50% of people I met on the cruise went down with the virus or food poisoning.
the staff were sullen an unhelpful and I got the impression they wanted off the ship as much as we did.
Perth came as a great ...
We embarked late due to norovirus in the previous cruise , allowing time for a deep clean.
All this was to no avail , within 3 days passengers were being taken ill with norovirus.
The staff were constantly cleaning hand rails and chairs and the buffet was not self service which resulted in some chaos and long queues for drinks.
This ship is tired. The chairs are worn and need to be ...
What should have been the trip of a lifetime for my husband's 70th birthday ended up a total disappointment for us both. We were told Royal Caribbean would provide an amazing experience, instead we felt we were on a second rate ship offering a second rate cruise.
We were warned by email that embarkation in Sydney was delayed as the ship was being "deep cleaned" owing to onboard norovirus. As ...
Having cruised several times a year for many years this was the most expensive cruise we have been on and should have been the experience of a lifetime. However it proved to be the most disappointing cruise ever. What was wrong? How do I start? Well, the cabin with a balcony was clean though a bit worn. There were no complimentary toiletries or tissues and the toilet paper was so thin you ...
