101 Sydney (Australia) to South Pacific P&O Australia Pacific Jewel Cruise Reviews

This was our first cruise (me and my partner). So a lot of things were new to us. For example, we were completely unaware of the credit card hold. Both of our credit cards were blocked because of repeated holds (NAB) and we could not ... Read More
This was our first cruise (me and my partner). So a lot of things were new to us. For example, we were completely unaware of the credit card hold. Both of our credit cards were blocked because of repeated holds (NAB) and we could not access it from NZ on our entire holiday, even though we both notified our banks we will be going on a cruise to NZ. Embarkation was a bit confusing, since none of the staff seemed to know what a Resident Return Visa is and had to make me stand there so that they ask around. Disembarkation was smooth, no issues there. The ship itself was nice, considering its our first cruise. The pools were nice and big, except there were kids in the no kids area the whole time. The bar staff everywhere was nice, as were the restaurant staff. Ours was a comedy cruise, so we had a lot of back to back shows. Except that they were on repeat, some of them were the same jokes twice a day. The overall activities on the boat was ok, there were rum tasting tours for a price, which my partner liked. And there were a lot of passenger engaging activities too which we enjoyed. The cabin was spacious, but the window was unclean from the outside and the toilet kept getting clogged. Dining was nice, plenty of options. The pizzeria was ok too. We had fun at the Gatsby party, the music and cocktails were fun. We are altogether ok with this. Maybe we wont travel with p&o again unless it has a good offer, but we might wanna try out other ships. However, our main concern was the service desks. It was awfully short staffed from what it seemed like. We waiting for a while just to get service, and we had to wait some more because the lady had an urgent phone call she got from some other customer. Half way through serving us, she got engaged on the phone again. We were concerned about some charges on our bill, and in the end we got so frustrated from waiting that we left to disembarked and decided to call P&O later to sort this out. Read Less
Sail Date March 2018
Having cruised with Royal Caribbean for the past 5 - 6 years we decided to give P & O a try on a short trip to New Zealand, then spend time in the land of the long white cloud. Expectations were high as it was supposedly refurbished ... Read More
Having cruised with Royal Caribbean for the past 5 - 6 years we decided to give P & O a try on a short trip to New Zealand, then spend time in the land of the long white cloud. Expectations were high as it was supposedly refurbished recently. The following is my review:- SHIP was ok and the shower recess in the CABIN was a welcome change so no problems here. The DINING service was sub-standard and food cold and poor quality. If anyone says the new Pantry style is better than buffet they must be kidding.....food was lacking in meat and seafood variety...staff were reluctant to put much on your plate even when asked, there were line ups all the time (more like Woolies cafeteria), the juice station consisted of 2 tanks of water with orange peel in one and lemon peel in the other, how's that for saving dollars. Hygiene was non-existent and at no time was anyone manning the disinfectant stands to get people to wash their hands......no wonder P & O have problems. The one saving grace for the short cruise was the comedy entertainment which was first class...Bob DOWN led the charge. Finally I will summarise the Pacific Jewel with a new slogan................NO GO P & O. Read Less
Sail Date March 2018
This was an impromptu Grab One deal of $750 for a couple for 4 nights. Only after buying did we begin to research cruises. We saw some terrible reviews and were a bit concerned. But we went with an open mind and no expectations of ... Read More
This was an impromptu Grab One deal of $750 for a couple for 4 nights. Only after buying did we begin to research cruises. We saw some terrible reviews and were a bit concerned. But we went with an open mind and no expectations of grandeur and were pleasantly surprised. Embarkation is smooth and professional. The choice of food at both complimentary eating places was absolutely fine. We ate breakfast and lunch at the buffet Pantry and chose the Waterfront at night which was more sophisticated - a la carte. We enjoyed being placed with strangers at these sittings and met lovely people. There was plenty to do on the ship and plenty of places to relax and chill. The Jewel had just been done up so everything smells new. The crossing over the Tasman was surprisingly calm and steady. Probably the deal-breaker was the weather. It was warm and sunny all the way. Perhaps the cruise would be a lot less enjoyable if we were confined indoors. Another positive was that we were 1700 people out of a possible 2400. This meant no crowding. The comedy entertainment was surprisingly good. We are not really into the crudity that many comedians depend on for a laugh, but this was quite clever and we laughed a lot. Our advice to newbies like us is 4 days is perfect, don't waste money buying a water package - there is plenty of free water in the restaurants and at the bars all the time. The instant coffee and tea at the eateries is also fine. They have discounts on massages and some merchandise towards end of cruise - so keep an eye out. Disembarkation way less stressful than at airports. Highly recommend to others thinking about a cruise. Read Less
Sail Date March 2018
We chose this four night cruise as a different way of getting to Auckland. We paid A$350.00 each. It was great to arrive refreshed and already on New Zealand time. We were fortunate to experience fairly calm seas and good weather. The ... Read More
We chose this four night cruise as a different way of getting to Auckland. We paid A$350.00 each. It was great to arrive refreshed and already on New Zealand time. We were fortunate to experience fairly calm seas and good weather. The Comedy shows were good at night. There wasn't a great deal happening during the day. The pools were closed for half of the time due to the swell. The two small spa pools were always open. We plan to do this trip again and I would take more to do with me e.g. books, crafts etc. It was an excellent holiday to unwind and for us to disconnect from the Web! The Internet packages were expensive and connection not the best. Suited us just fine! There were very few children on board but kids' movies were played on the pool deck's big screen during the day. This definitely didn't cater for the majority! Most kids were running around and not watching anyway. The Adults Only area at the back of the ship solved this problem but there's no pool there. Bingo is not our thing BUT when the jackpot is $3,800.00, everyone is IN ! It was very entertaining. Don't miss it. The mostly friendly Staff often didn't have English as their first language and several times we were pointed in the wrong direction which wasn't a major deal. I'm hoping to do this trip once a year! It sure is cheap as chips! TIP: We had 24 hrs in Auckland prior to flying back to Sydney. Our recommendation is to get off the ship in Downtown Auckland, walk next door and jump on the ferry to Devonport. This is a 10 minute ride across the harbour and you will find yourself in a sleepy seaside village with great shops, cafes, beach for swimming, fishing, walking tracks. There's plenty to see. The return ferry ride was about NZ$12.00. There were a couple of tours available and also a ferry/movie ticket combo. Do your homework! Getting to Auckland airport from the City is easy. Catch the SkyBus or share an Uber. Be aware of peak hour traffic as this will extend your trip significantly. Read Less
Sail Date March 2018
My wife found a great deal on GrabOne, $1860 NZ for us and our 15 yr old son, including our flights from Auckland to Sydney. Had to put down $1300 to secure our booking, and paid the balance by around a month before disembarking. I ... Read More
My wife found a great deal on GrabOne, $1860 NZ for us and our 15 yr old son, including our flights from Auckland to Sydney. Had to put down $1300 to secure our booking, and paid the balance by around a month before disembarking. I happened to be dining next to an apparently wealthy couple who had been on numerous cruise liners, and said our cruise was the roughest they've been on, due to the heavy swells between Australia and New Zealand at this time of year, and the fact we were not long behind a storm. My wife was bed-ridden for about the first half of the journey, and the ship ran out too soon of wrist bands to help counter it, so be prepared before you board. My biggest lesson learned? Have fun as much as possible. I didn't make of the most of EVERY opportunity to DANCE!!! Read Less
Sail Date August 2017
We have done over 20 cruises but this was the first time on Pacific Jewel. Our main complaint was about the ship itself. It is old fashioned in its decor and lacking many of the refinements of more modern ships. The staff, as usual, ... Read More
We have done over 20 cruises but this was the first time on Pacific Jewel. Our main complaint was about the ship itself. It is old fashioned in its decor and lacking many of the refinements of more modern ships. The staff, as usual, were very good and could not be faulted. The food was also good and was well organised in the Pantry restaurant reducing waiting time. The Waterfront restaurant lacked any WOW! factor found in other ships so there was no feeling of elegant dining but again the food was good as were the staff. The ship lacks many features found in other vessels.......no art displayed or auctioned, the "library" consisted of a few boxes of discarded passengers books kept below the reception desk available on request, no indoor movie theatre etc, etc. For us there was one plus over many other ships.........we found we could relax on the main deck and even read without being bombarded with blaring music or screaming "entertainment" staff. When music was played, it was at a comfortable and enjoyable level. Well done. Just as well as there are no lovely indoor quiet areas!! Read Less
Sail Date August 2017
We did the 4 night Sydney to Auckland cruise. We purchased a super cheap ticket and did not expect a lot for our money. We had an interior cabin and I expected the room to be super small and awful but was pleasantly surprised as it was ... Read More
We did the 4 night Sydney to Auckland cruise. We purchased a super cheap ticket and did not expect a lot for our money. We had an interior cabin and I expected the room to be super small and awful but was pleasantly surprised as it was more than adequate. We paid for extras as and when we wanted them which made the trip more fun. Can recommend the café coffee and cake and it was worthwhile to pay $17 for a great Steak meal. Most of the staff were very pleasant and helpful - just one or two who were offhand. One word of warning for the people who like to play Pokies though. The machines are not regulated to Australian or New Zealand law which means they do not have a Return to Player percentage available to players. This is dangerous for the player.... Enjoy by all means but don't expect to get a pay out very often. There are things that could have been better but for the price point we couldn't complain. P&O is a great starting point and recommended for first time cruisers. Read Less
Sail Date August 2017
We chose the cruise for a get away in the sun...The cruise was very good...except for Noumea. We docked on a Sunday and everything was closed. Not good when you have 3 very active boys (grandchildren) who had been at sea for 2 ... Read More
We chose the cruise for a get away in the sun...The cruise was very good...except for Noumea. We docked on a Sunday and everything was closed. Not good when you have 3 very active boys (grandchildren) who had been at sea for 2 days...Ended up taking a bus ride for a few kilometres and walked back to port. Mare is very expensive..no local buses or transport to the beach which is 30 mins in bus away from dock and a cost of $30.00 per person return. We had researched and someone said that there was a beach about a1km to the left of the dock. The people were correct with this advice but when we arrived you had to limb down a cliff ( about 8 meters high) to get t the beach. This would have been fine for fit young people but I am in my late 60's and just recovering from a total hip replacement so back to the boat we went. Very Disappointed. Suva we hated..it was very unattractive and not a lot to do. Vila we hired a taxi from the gates of the port $150.00aud for 5 hours for 7 people ( Good Value) and went to swim with the turtles...Absolutely amazing spent about 1 1/2 hours there feeding and swimming with these amazing animals then the driver took us to the Blue Lagoon where we spent about 3 hours swimming here. Both places were not offered by P & O which surprised us both were fabulous and we are really glad we did not miss the experience. The boys are still talking about the turtles. In Denaru we hired a taxi again and went towards Suva spending the day at some beautiful beaches snorkeling and swimming.. Isle of Pine..what can we say...beautiful...beautiful..beautiful. Dravini Island was great. WE saw a sign offering boat rides around the island and went..great experience....the locals here were very helpful..the children beautiful...IF YOU ARE GOING HERE THEY WOULD APPRECIATE BOOKS AND SCHOOL SUPPLIES as these are very expensive for them to buy and they really were thankful for money and donations. Must commend the Pantry on their service and their food handling ...it was great as so many people on the cruise were sick with flu coughs and colds. We had an enjoyable cruise ..was worried as we had many negative reports before we went but all in all it was good. Would go again on P & O... Read Less
Sail Date August 2017
We did the 8 night Taste of New Caledonia from 17/8/17 to 25/8/2017. Sydney, Noumea, Mare and Isle of Pines. Negatives: 1. Docked into Noumea on a Sunday and all shops were closed, except for a couple of little markets. You should ... Read More
We did the 8 night Taste of New Caledonia from 17/8/17 to 25/8/2017. Sydney, Noumea, Mare and Isle of Pines. Negatives: 1. Docked into Noumea on a Sunday and all shops were closed, except for a couple of little markets. You should not schedule Noumea or any major port for a Sunday. 2. Could not dock at Mare as we were told the swells were too rough for the little boats to carry us to the port. I think this needs to be investigated. We were later told that P&O doesn't like to pay taxes for docking early and that was the real reason. 3. The ship is old and smelly. It smelled like sewerage. Other passengers were complaining too. We later found out that it was going to be decommissioned. Positives: The staff were amazing as usual. All the wait staff, people cleaning our rooms and all the restaurant staff are all wonderful. This was the best part of our cruise. Entertainment was great too! :) As 'Mare' was part of our package, I wonder if we could get that portion of our cruise $$ back? P.S. We will not be doing P & O again. Read Less
Sail Date August 2017
This was our fourth cruise with P&O and we had a great time. Some ports were great and we were very welcomed by local helpers. We were a bit disappointed when we went on Moreton Island for the Feeding the Dolphins. P&O did a ... Read More
This was our fourth cruise with P&O and we had a great time. Some ports were great and we were very welcomed by local helpers. We were a bit disappointed when we went on Moreton Island for the Feeding the Dolphins. P&O did a great organisation but after us we saw another 2 big groups to feed only 4 to 5 dolphins. It was too crowded and I hope P&O will also look into this. We found the local organization was not mature enough to look after the animals as they are wild The tenders were really good even when the sea was a bit rough. Always helpful staff around. Our overall review was great, good service and not to mention the Chef's table was a really great experience. The kids staff were great too making lots of great arts and T-shirts are always the best. The kids still like the food at home the best :-) but the pancakes were great too. Read Less
Sail Date July 2017
After over 100 cruises i thought i was all cruised out , and after a very disappointing Emerald Princess cruise in February , i thought that's it for me . BUT , I went on the Pacific Jewel in early June . 8 days to Melanesia . ... Read More
After over 100 cruises i thought i was all cruised out , and after a very disappointing Emerald Princess cruise in February , i thought that's it for me . BUT , I went on the Pacific Jewel in early June . 8 days to Melanesia . What a fabulous 8 days . Embarkation in Sydney,Circular Quay was very ,very organised . The ship was looking a little tired , but oh so clean & the staff all looked as if they were enjoying having us on board . The food in the Waterfront dining room & the new look Pantry [ buffet ] was 1 st class ,i didn't hear one person complain about any of the food , service or lack of seating. well done to the hotel director & restaurant manager & all the serving staff . My cabin 9201 was the best cabin i have had for a loooooong time , no noise ,vibration or uncleanliness. just perfect . I will be asking for this cabin when i go on the jewel again in sept . The 2 main bars were well attended , staff great , and the entertainment 1st class . The MIX Cocktail bar was a bit disappointing , i usually frequent this bar regulary on other P&O ships , but this ship it was just a counter . 6 stools & a few tables/ chairs in the atrium , surrounded by retail shops & sale tables . like having a drink in a busy shopping centre . All the entertainment was up to standard & above thruout the cruise . Cabin staff on deck 9 were very attentive & conscientious, quiet & thorough, thanks guys . A perfect cruise for me & has triggered my love for cruising again . Read Less
Sail Date July 2017
Was a bit worried after reading a few negative reviews for the Pacific Jewel. We booked a 9 night cruise to the South Pacific islands during the school holidays. From the minute we got on to the minute we got off, we had a great time. The ... Read More
Was a bit worried after reading a few negative reviews for the Pacific Jewel. We booked a 9 night cruise to the South Pacific islands during the school holidays. From the minute we got on to the minute we got off, we had a great time. The ship is in excellent condition, nice decor and very clean. Service from the staff on board was terrific. Our cabin steward, Sanjay, was very attentive and kept our cabin ship shape! The waiters were very polite and gave great service. There is so much entertainment on board that you can choose to do or not to do. Our cabin was great. A lot of hanging space with hangers and loads of drawers. The dining areas were excellent, from the Waterfront Restaurant to The Pantry, food was excellent. We ate at Luke Mangin's Salt Grill, and had to pay for this, but was so worth it. $49 per head for an amazing 3 course meal.I would recommend it highly. Entertainment was very good and plenty of it. All I can say if someone goes on this ship and does not have a great time or experience, it would be their own fault! Read Less
Sail Date July 2017
We had a group booking of over 20 family members celebrating birthdays. We had a short cruise - Sydney to Morton Bay and back. I think we all felt the same about the following. Flying fox, (which is pictured on all the advertising of ... Read More
We had a group booking of over 20 family members celebrating birthdays. We had a short cruise - Sydney to Morton Bay and back. I think we all felt the same about the following. Flying fox, (which is pictured on all the advertising of the Jewel) - and which I thought would have been a highlight for the younger was $30 a go. Very expensive for a few seconds of thrill. If a family has two or three children, this is way too expensive, and the flying fox was hardly used on our trip. A sure sign that most people couldn't afford it. The meals were small and very, very average. Entertainment was poor. 'Things to do' was poor. Feel that the Entertainment Manager needs to update and improve all facets of the entertainment. Movies were old and 'B' grade. The dining room waiters were very good, as were the cabin cleaners. Read Less
Sail Date June 2017
didnt really want to go went to keep my better half happy as she always goes on the holidays i book. first couple of days were rocky but once the boat stopped rocking we had a great time. our granddaughter came with us and went to the kids ... Read More
didnt really want to go went to keep my better half happy as she always goes on the holidays i book. first couple of days were rocky but once the boat stopped rocking we had a great time. our granddaughter came with us and went to the kids club at the shark shack and absolutely loved it. the staff were great with the kids and how they organised the kids to perform the concert on the last day was amazing to see my 8 year old singing solo in front of three hundred people is credit to them, the edge packet was fantastic she did the flying fox countless times laser challenge segway rock climbing they were unreal. my wife and i enjoyed the entertainment especially the hypnotist.we were pleasantly surprised with our room which was a 3 berth with ocean views bigger than i expected. the staff were extremely friendly and helpful the food in the buffet at the pantry was ordinary most days but found the food at the waterfront cafe good.my wife and i were first time cruisers but are really excited about doing the south pacific cruise in the not to distant future thanks p and o we had a great time Read Less
Sail Date June 2017
Coming from NZ it was easy to fly to Sydney, hop on board and see more of Australia. We were well looked after by the crew, found the activities on board catered for most people and the entertainment was great as there were choices. You ... Read More
Coming from NZ it was easy to fly to Sydney, hop on board and see more of Australia. We were well looked after by the crew, found the activities on board catered for most people and the entertainment was great as there were choices. You were able to do as much or as little as you wanted and you would have to be very fussy to not enjoy something. I realise the ship is older but as far as we could see it is being kept in good condition. A small problem we had in our cabin was fixed quickly and with no hassles. Food was good, the variety was there and although smaller servings in Waterfront you did have the option of more if you required it. Once again we feel only very fussy people could have complained about the food - I know there were a few of those on board. For our 5th cruise we had only one complaint - fresh whole fruit would have been great if available. Read Less
Sail Date June 2017
We chose this cruise because we wanted a relaxing, friendly atmosphere and smaller ship, with a good price. However there were a few things that we were disappointed in. Firstly the beverage premium package, costing $799 and then it was ... Read More
We chose this cruise because we wanted a relaxing, friendly atmosphere and smaller ship, with a good price. However there were a few things that we were disappointed in. Firstly the beverage premium package, costing $799 and then it was so hard to get service in the dining areas and were not allowed to order another drink until you had finished the first one. Also we were wacked with another $70 on husbands account because he was having coffee in the morning which he thought was included in the package, when we looked at the list when we got home in tiny writing and very faded was a cross against coffee the only thing on that list that had a cross. Really I would think that was a beverage. My husband was only interested in the beer and wine and a couple of bottles of water, none of the other spirits or soft drinks etc. Top it off he spent at least 3 days in his cabin so as not to pass on a virus that he caught onboard. The other thing that we were not happy with was having the Catamarans instead of the tenders to take us ashore, even though they were lovely it was such a waste of our days at shore, there was a line up for at least half/ to 1 hour to get on and then another 3/4 hour to 1 hour to fill 250 people on board, this was both ways, it didn't matter if you were first in the queue, it just meant that you had a longer wait on board. On the bright side, we loved our cabins, entertainment food and most of the staff were very good and helpful. Places we went to were good. Thought the Gatsby night party could have started earlier, we had an early sitting and then there was no party and not much music around till 9.30pm, which was nearly our bedtime for 70 odd seniors. Sorry to have anything bad to say, but it pays to view your dislikes. Jubee Sydney. Read Less
Sail Date June 2017
For this cruise we knew that in travelling P&O we'd have to make some sacrifices - but chose the cruise specifically because of Dark MOFO in Tasmania. I assumed in advance that the food would be ordinary and the boat tired - so ... Read More
For this cruise we knew that in travelling P&O we'd have to make some sacrifices - but chose the cruise specifically because of Dark MOFO in Tasmania. I assumed in advance that the food would be ordinary and the boat tired - so wasn't too disappointed. Embarkation Very quick and efficient at White Bay. Generally everyone appeared at the right times. Ship & layout First small ship that we've tried. I found it too small for my liking - but in general found seating when I needed although popular events filled up very quick. Not enough interesting places to visit in the ship. On a longer cruise this ship would be painful - you'd be bored very quickly. Service The staff were in general very friendly and effective. As usual if you approach cruise staff in a grumpy manner then you get a poor response - if you are positive and pleasant then you get great service. Fellow Passengers Not quite the normal bogan mix that I read about on P&O, given that we were going to Tasmania. Quite an eclectic mix this time. Probably only around 15-20 kids in total. Food I knew the food would be mixed but wasn't ready for the variability of quality and complete indifference to cultural flavours. I had some quite good food in the Pantry and some poor food there as well. As normal if you don't like something you leave it and get something else. Desserts were consistently poor. Food in the dining room was the biggest surprise. Some food was very nice and some plain awful (eg Pork Hock and Baked Bean stew on the breakfast menu). I was surprised in particular that the Korean dish tasted not even remotely Korean. The Spanish food likewise. Salt on the other hand was everything that it was meant to be - great food and service. Entertainment Cost cutting to the max - I walked out on two of the three shows I watched. Think of watching your local High School production and that's better. The shows are cringeworthy with poor singing and backing tracks for everything. The musos around the ship ranged from busker-level to pretty OK with no real variety in their performances. Tasmania Awesome - loved Mt Wellington, loved Salamanca Markets, loved Cascade Brewery. I really liked MONA and was surprised to hear some of the oldies bitching about what they saw - perhaps they should have done a little research in advance. Saw GOD as he was walking past to get back to Hobart (his joke) Dark MOFO Loved the Winter Feast and window art. Dark Park was a bit ordinary - but the overall concept was solid. Landing back in Sydney After our fairly flat cruise (no waves in the strait at all) we landed early at the OPT in Sydney and were out in a timely manner. Would I repeat this? Yes - probably, but would cough up for Salt as many nights as possible to get some decent food. Read Less
Sail Date June 2017
To enjoy the MOFO festival, and visit Hobart and as we had previously enjoyed a cruise on Pacific Pearl, which we really loved, we found Jewel a disappointment. The cabin was very clean, but looking dated, along with most of the ship. ... Read More
To enjoy the MOFO festival, and visit Hobart and as we had previously enjoyed a cruise on Pacific Pearl, which we really loved, we found Jewel a disappointment. The cabin was very clean, but looking dated, along with most of the ship. Our cabin staff and Pantry staff and Waterview staff were really excellent, but the food in the Pantry was poor and mostly served warm or cold. The Waterview menu was poor, but the night we spent in Salt was truly first class. The Dome was a good place to sit and read and enjoy a drink or coffee, and the Cafe nice and quiet for after dinner drinks. Charlies Bar was a good place to meet, but seating was scarce. We have enjoyed quite a few cruises with a variety of shipping lines, but unfortunately this will not go down in our memory as one of the best. Read Less
Sail Date June 2017
just for a relaxing weekend and to have a laugh. Food was good. The entertainment line up with the comedians was good. Room service was ok ...from the time we embark to the time we disembark, all went fine. never had a problem. the only ... Read More
just for a relaxing weekend and to have a laugh. Food was good. The entertainment line up with the comedians was good. Room service was ok ...from the time we embark to the time we disembark, all went fine. never had a problem. the only fault I could say is that it wasn't long enough ..next cruise in on the Explorer...looking to see what changes they have made. the weather was lovely for June and the best thing about sail way with this cruise was seeing Vivid on the boat... the lightning was spectacular. would differently book again for a three day one in June again for a mid year break. we sailed down the coast line as far as bega and then sail back and did a loop before re entering the heads. Arrived back in Sydney on time. Sailing under the harbour bridge is a sight to behold. Read Less
Sail Date June 2017
Three days was an opportunity for three new cruisers to experience cruising. Sadly this cruise didn't showcase what cruising has to offer. Problems started before we left when a Comedy cruise became a Classic cruise. P&O staff ... Read More
Three days was an opportunity for three new cruisers to experience cruising. Sadly this cruise didn't showcase what cruising has to offer. Problems started before we left when a Comedy cruise became a Classic cruise. P&O staff couldn't explain why and weren't particularly interested in assisting with enquiries. About five days out cruise returned to Comedy theme with no explanation. Fare was good value, you might even say cheap however this reflected what we were offered on board. Food was average and small servings, (at breakfast you could never find a hot slice of toast), entertainment was average and staff only moderately friendly although domestic workers always said hello. The more senior the staff member the less friendly they were. Spa and gym staff must be paid by on commission judging by the over the top selling tactics. Cabin was clean and comfortable. Cabin steward was great. Other passengers were friendly and Gatsby themed night was good but a little to crowded for that area of the ship to host. I have done many cruises before but won't be rushing back to this line. Disappointing Read Less
Sail Date June 2017
this cruise was great as i needed something for the wife and i to relax and just have fun the best part i have to say was the entertainment and the different styles of music to be enjoyed although it was a bit low on the early type of ... Read More
this cruise was great as i needed something for the wife and i to relax and just have fun the best part i have to say was the entertainment and the different styles of music to be enjoyed although it was a bit low on the early type of music like early rock and roll and jazz apart from that it was excellent.the pantry was an exciting blend of foods an had plenty to choose from however that was only the first day after that it all went down hill in both the quality and the variety of food we only went to have a look at each meal time and decided each time thanks but no thanks and went to the waterfront restaurant service was great if not a little slow at peak times but the quality and flavour of the food more than made up for it,the waitressing staff were very helpful and always eager to please, their understanding of the english language was a little poor with a couple of the waiters but managed to get most things right all in all congrats waterfront you get my vote. pantry you lost me and many others on our cruise due to low variety and quality.once again very good value for money and if you can fix up the pantry you would win many more return customers than you are now Read Less
Sail Date May 2017
Food poisoning and latness so missed event cost money. Food was cold and bathroom was dirty. enough said but had good rest as was in bed from food poisoning. food was cold. Portions was toddler size so had to order two. Décor of ... Read More
Food poisoning and latness so missed event cost money. Food was cold and bathroom was dirty. enough said but had good rest as was in bed from food poisoning. food was cold. Portions was toddler size so had to order two. Décor of the boat is run down and some areas has broken light fittings at chld reach in dinning areas. Fitting was falling from roof. staff was in negative mood but not customers. Missed a trip as fog set in and because I thought that could get refund with a problem if it was book through P&O I was so wrong. When arrived 15 minutes late ATV trips said bad luck have to book later trip. I xplained that I could not and there is no refund if you don't rebook. Well a bit hard when you got food poisoning and have to return to boat. So there goes 100 bucks. Back on boat to bed, medical was cheap and gave me some pain killers which helped. Stuck in room watchin same move 5 times suxs. Read Less
Sail Date May 2017
We have travelled three times of the Pacific Jewel in the last 18 months. It is a ship that is 27 years on the seas but well maintained both in the public areas and cabins. It is not the Celebrity Solstice or the Royal Carribean Ovation ... Read More
We have travelled three times of the Pacific Jewel in the last 18 months. It is a ship that is 27 years on the seas but well maintained both in the public areas and cabins. It is not the Celebrity Solstice or the Royal Carribean Ovation of the Seas nor does it have the extras as we call them. It is a basic ship with limited features but it does have something that draws us back to her time again and that is the dedicated staff. There are teams of people that make the voyage a wonderful experience. We were drawn to this particular cruise because of the price, $329 for a four night cruise to Moreton Island is a bargain. We love the ship for the laid back approach to cruising, it is very casual and there are no formal nights but they do have their signature white party and charleston night which a lot of people embrace and have lots of fun. Generally the four day cruises are party cruises and people lay back and enjoy every moment. Maybe some a little more than others. Of the parts of the ship the Dome is my favourite place to relax. It is generally not occupied heavily in the morning and becomes an adult only area from 12 - 3 each afternoon.Sit back with a drink and a book or with friends just watching the ocean go by. The buffet or what P&O refers to as the Pantry is divided into food groups. You have your indian station, asian station, fish & chips, Carvery, Tacos station. The Pantry ranges from reasonable selection of food to excellent food you would get in a restuarant. Although about 9am in the morning, it becomes very busy and a bit disorientated for the breakfast sitting. So we normally avoid it and head down to the Waterfront Restaurant. Having travelled on the Jewel 3 times in a short period of time we found the service and quality of food in the Waterfront was excellent. You may get a limited choice of food to eat at dinner in comparison to other cruise lines but the quality of food available is good. The lunch time menu is fixed but there much more selections to choose from on the menu than the evening meal. Over the cruises we have done on the Jewel the lunch time menu gives a very good selection of food. The entertainment was excellent and despite seeing some of the shows previously on two other P&O ships, the quality of entertainment matched any other cruise line. One of the signature productions is the Velvet Rope and despite the limited stage space, it was performed at a very standard. Cabins are well maintained and we loved the large shower area. Storage within the cabin is probably better than most modern ships. You would have to be on a very cruise to fill the drawers and storage space. One thing we love that is not on the modern cruise ships like the Ovation of Seas is the laundry. This ship has wonderful laundry with 12 washing machines and 12 dryers as well as 4 irons and ironing boards. If you have a young family and need to wash cloths a lot or someone like me that wants to iron out some wrinkles in the shirt, the laundry on this ship wonderful. On the negative P&O supplies a lot of pork dishes and on 7 cruises in the past three years we have only seen red meat served once and that was Flank Steak on this cruise. On the Eden, no red meat and the Dawn again on one night some cheap serving of red meat. You can buy a rump steak for $17 for a 300 gram steak which works out to $56 a kilo. Whilst there are choices at the Pantry, I would not want to be on a long cruise with P&O because the food in the Pantry can become boring because there is limited choice. Particularly if you like plain food there is a very limited choice of food at the pantry. Another critism of the pantry is that food is prepared and put on heating trays for up to 90 minutes before serving commences. The tempreture of that food is well below the food industry standards in Australia and you can be served fish, pork or a range of food that is basically just warm but not at the right tempreture. We noticed that they were serving hamburgers at one station, when the next lot of hamburgers were prepared they were put on top of the hamburgers that had been sitting there for 90 minutues. When we decided to eat at the Pantry we would go mid serving so that the food was served at the correct tempreture and was reasonably fresh. The Shore excursions team we absolutley loved, particulary the shore excursion manager who worked through some excursion issues and was really prompt in finding solutions. Overall, we will go back on the Jewel later in the year, our experiences overall are good and despite this ole ship of 27 years, she still has something to offer people and your experience on this ship can leave you with beautiful memories of a wonderful vacation. Read Less
Sail Date May 2017
This was our first cruise, so we didn't have anything to really compare it with. That said, I have to say that we had a great time. The Jewel is a nice ship and we had a very comfortable cabin with a lovely balcony (we were on Deck 11 ... Read More
This was our first cruise, so we didn't have anything to really compare it with. That said, I have to say that we had a great time. The Jewel is a nice ship and we had a very comfortable cabin with a lovely balcony (we were on Deck 11 right behind the Bridge). I was impressed by the easy Check-in process and with how quickly we were all processed through everything. Once on-board, there was always something to do and we were kept well-informed about the activities that were scheduled for each day. There are two pools on Deck 12 and two small spas. One of the pools is supposed to be Adults only, but we didn't see any signs stating that. Even though it wasn't school holidays (I think), there was loads of kids on the cruise Dining options were great. We ate every night in the Waterfront Restaurant - there was a different meal theme each night and the selection was good. If you have a dietary requirement, the restaurant staff are very attentive and helpful, ensuring that you get a copy of the menus for the following day so that you can advise them in advance of your selection. The meal servings are not huge, but you can have as many serves as you like! Our wait staff were just so lovely. If you find a table that you like on the first day, you can request that same table for every night. We had breakfast and lunch in the Pantry most days. I really liked the Pantry, as the food is all behind glass and there is no way that people can touch the food. Like the Waterfront restaurant, you can go back and have as much as you like. The Entertainment options were a bit limited but really, we found something fun to do every night of the cruise. The bars were lovely and the Entertainment in the Marquee each night was fine. There were lots of things that cost extra (some restaurants, bingo, spa experience and other treatments) - we did Bingo a couple of times, but at $30 a pop it is a bit pricey. We did purchase the Aqua Spa package, which gave us access to saunas, steam room, meditation room, special showers and relaxation room. This was limited to 40 people for the cruise, so that was a nice way to spend a couple of hours each day. I was disappointed that the price of the unlimited photo package was $300.00. My daughter did this same cruise in October last year, and the unlimited package was $140.00. Shore tours - we didn't book anything through P and O, but still managed to find loads to do at all of the ports. Disembarkation - this process was so easy! We were off the ship and through customs before 8.00am. Great organisation. All in all, we had a great time on the Pacific Jewel. I have read lots of negative reviews etc about the ship and the service etc. I certainly agree that the ship is getting on in years, but we could look past that and enjoy the great service and the friendly, relaxed atmosphere. I would definitely go again! Read Less
Sail Date April 2017
My husband and I chose this cruise as I got a really great deal from Cruise Sale Finders for a 10N Mini-Suite + free Bev Package and $100 cabin credit. We hadn't been on a cruise for 9 years and thought it was about time to 'set ... Read More
My husband and I chose this cruise as I got a really great deal from Cruise Sale Finders for a 10N Mini-Suite + free Bev Package and $100 cabin credit. We hadn't been on a cruise for 9 years and thought it was about time to 'set sail' on a much needed holiday. I chose a time in the year that wasn't during school holidays as we wanted an 'adult break'. We've been on a few cruises in the past (Dawn/Sun). Positives: - Embarkation was so smooth as we were treated like VIPs as we had a Mini-suite so it took no time at all to board and our bags were delivered within an hour of boarding! Wow! - The cabin was fantastic and the cabin stewards were amazing (thanks Mae and Edi) - Only entertainment we loved was Steady Eddy - brilliant and funny but only had one show - Quad bike/Zego tour in Port Vila was awesome, except our Zego kept breaking down - Disembarkation was smooth as well, of and out within 15 mins - The island ports were amazing - MysteryIs was awesome as usual, Lifou was lovely and Isle of Pines was spectacular. Noumea was grubby as ever, expensive and unattractive but the shore tour to Anse Vata was worth the trip - lovely beach and delicious pastries Negatives: - Service was very slow, sometimes hard to find bar staff to serve you - Service staff always ignored you when walking past. Only people that acknowledge you were the crew in uniforms and a few of the table cleaners in The Pantry - they were lovely - Entertainment was terrible. D-grade entertainers, boring and even some of the bands playing around the ship were not very entertaining - The Jewel needs a face lift as the furniture, decor and smell is OLD, like from the 80's and is desperately asking for a revamp - Some toilets kept breaking down so limited places to use - Food option were boring, bland, tasteless and not a lot of fun options for a vegetarian - Desert options were boring and were always small little sponge cakes with cream - Kids were always hogging the spa's. All The Time!! There was only 2 and there was always 5-7 kids in them every day! So I never actually got in the spa! Overall: My husband and I love P&O and will try a different P&O ship but won't go on the Jewel unless it gets a massive upgrade. I'm looking forward to see what the Explorer can offer, so watch out P&O we might be coming back soon. Read Less
Sail Date April 2017
Pacific Jewel Ratings
Category Editor Member
Cabins 3.5 3.7
Dining 4.0 3.2
Entertainment 4.0 3.5
Public Rooms 3.5 3.5
Fitness Recreation 4.0 3.1
Family 3.5 3.1
Shore Excursion N/A 3.2
Enrichment 3.0 3.0
Service 4.0 3.7
Value For Money 4.5 3.3
Rates 3.0 3.7

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