36 Sydney (Australia) Holland America Noordam Cruise Reviews

Thoroughly enjoyed Dave Koz and Friends and the entertainment package!! The actual cruise ship, Noordam, is pitiful. It is dated, worn out, and in need of complete remodeling. The furniture is tired, and the bathroom in our suite never ... Read More
Thoroughly enjoyed Dave Koz and Friends and the entertainment package!! The actual cruise ship, Noordam, is pitiful. It is dated, worn out, and in need of complete remodeling. The furniture is tired, and the bathroom in our suite never looked clean. There is plenty of closet space in the suite which we appreciated. On other cruises when we had a suite, we had concierge like service. On this ship, you need to go to the Neptune lounge for concierge service. The staff on the ship are kind. I can’t say enough about the quality of the entertainment and the host of this cruise. Dave Koz is thoughtful and caring for his clients. His cruise is well planned and complete. They have more for one to do than you can even get to in a day! Would definitely recommend a Dave Koz cruise. However, I would not recommend that he utilize Holland America in the future. This ship, the Noordam, is ready for retirement Read Less
Sail Date March 2019
Not an ardent cruiser but as land tours were really expensive this was a greay way to see New Zealand. I spent 4 nights on my own in Sydney and 3 in Auckland, both great ports. I am not fond of comedians but the comic and ventriloquist ... Read More
Not an ardent cruiser but as land tours were really expensive this was a greay way to see New Zealand. I spent 4 nights on my own in Sydney and 3 in Auckland, both great ports. I am not fond of comedians but the comic and ventriloquist were hilarious. You can't top the Lincoln Center players. Met lots of people on the promenade deck-a great way to keep fit after all the delicious food. Had all breakfastsand dinners in the dining room, more civilized. Milford Sound and the trip through the fjords was worth the trip. The excursions were really good-did 3 ship and 2 private tours. All guides and drivers excellent. The visit to the Maori Marae in Tauranga was really interesting. The culture and history of New Zealand was fascinating. Crew and itinerary made for a wonderful 2 weeks,. Not sure what all the complaints are about. Be glad you can travel. Read Less
Sail Date February 2019
This was my fifth cruise. First time with HAL. Booked at last minute due to price and itinerary. Booked a guarantee VH verandah cabin and received a VC cabin on deck 5. Very happy with cabin. Loved that the cabin came with full ... Read More
This was my fifth cruise. First time with HAL. Booked at last minute due to price and itinerary. Booked a guarantee VH verandah cabin and received a VC cabin on deck 5. Very happy with cabin. Loved that the cabin came with full length bathrobes and Ellis products and bar fridge that actually worked. Bed very comfy and stewards worked hard to keep cabin spotless. Aircon worked well. Had early dinner most nights in MDR. Food was tasty and hot and service was exemplary from all staff. Had breakfast in the MDR twice. Food was great but service was not on first visit. 2nd time it was much better. Lido deck buffet had lots of healthy options which was great. Often took my food out to the tables next to the lido deck pool as I found the aircon in the buffet area too cool. Service in lido buffet was always friendly and efficient. I didn't go to many of the shows but I went to all the informative talks in the vista lounge on subjects related to the areas we were cruising. War History in PNG, Sociology in the Pacific, talk from a reef pilot. All very interesting. Some parts of the ship were cold from the aircon especially midship and the vista lounge. Make sure you pack a light throw or some similar. Average age was 60 upwards. I am a decade younger and had a lovely time. Everyone was friendly. There was only about a dozen kids on board. They seemed to be having fun in the pool. I did a spin class in the gym and was impressed. Great instructor and equipment. I didn't use the pool much as it was too warm. 30c most days. Felt more like a warm bath. $20 bag of laundry was excellent value. Came back next day. I liked the feel of this ship. With 1900 passengers it never felt crowded. Tenders ran smoothly and there was never much of a wait. We visited PNG and FNQ. All ports were interesting. Pre-booked quite a few ship tours. Also did a private tour and explored on my own or with friends met on board. All went smoothly. Apart from the pool, I have no complaints and would book the Noordam again. Read Less
Sail Date December 2018
Background and embarkation We chose this cruise as we had been to New Guinea only once and the ports appeared interesting. and it has been on our list for some time. The other reason for choosing this cruise being to experience the ... Read More
Background and embarkation We chose this cruise as we had been to New Guinea only once and the ports appeared interesting. and it has been on our list for some time. The other reason for choosing this cruise being to experience the Noordam, we had previously cruised on her sister ship “Oosterdam”, a ship we were quite fond of, so we were eager to revisit this class of HAL ship again. We stayed overnight in Sydney at Novotel Darling Harbour Square, we are Accor members and we received a great online deal from them, so we duly chose to stay there at an excellent tariff. We managed to score a newly renovated room with a view of the Chinese Gardens, quite a large room, with a comfortable bed and firm pillow, all the mod cons, friendly staff, we would stay again. Next morning, we were able to walk up to the Captain Cook wharf in Darling Harbour, buy tickets and we were ferried over to White Bay. HAL had hired a bus to drop people off and pick people up at the ferry wharf, very thoughtful indeed HAL. There were two ships at White Bay that day, HAL Noordam at the terminal, and P&O Explorer (previously Dawn Princess) tied up nearer the ferry wharf with a large marquee set up to disembark and embark passengers. We are 3-star mariners with HAL, after the suite, 4- and 5-star mariners registered for embarkation we were next to provide all our details to terminal staff to embark. 15 minutes later we were on the ship and in our room. We had ordered some drinks for our consumption in the room, not all had arrived as ordered, after a call to room service, not even 10 minutes late the drinks arrived. My wife’s bag arrived in the interim, however, not mine. My wife unpacked and after an hour and a half later I heard someone drop something near our door, I quickly opened the door to see someone scurrying down the corridor after they had dropped my bag off with the top handle hanging off one end, and one wheel broken. I took some pictures for evidence, that were date stamped, and a few days later took the bag down to Guest Services. Young Jay took down all the details in an incident reports after I showed him the pictures and brought the bag down. He said they would fix it if possible, and bring the bag back to us in a few days. He did just that, the bag appeared to be fixed, however, I did warn him that if a wheels and handles are broken, 99% of the time they will break again. After we disembarked, we claimed our bags, and my bag had a wheel broken, it was reported to the terminal staff and a report was alleged to be sent to HAL for compensation, to date (7-1-2019) we have had no communication from HAL at all in relation to the broken bag!! Ship information The ship is not new obviously, however, the ship has been kept in very good condition overall, the artefacts are excellent, the public areas are spacious overall, with many separate areas to be seated. It felt like an ocean liner, not a cruise ship, don’t alter it too much HAL, many people still like this type of ship as it stands/sails. Well done HAL, the public areas are clean and well maintained, the restaurants were in good condition, and the external condition of the ship and teak decks were good. Teak chairs on the promenade deck are still intact, another big tick for HAL. The library is huge, excellent choice of books, coffee shop seating is very limited, perhaps they can enlarge the seating area, and shrink the library by 10 square metres. Crows Nest at front of the ship on deck 10 is magic, don’t change it HAL, it is a fantastic area, with a breathtaking view. Activities The activities were various as they are on other lines, we attended several lectures about what had occurred in WW2 in New Guinea, they were very informative and interesting. We didn’t attend trivia this time, so not sure how good it was on this ship. However, there seemed to be a large varied of activities each day outlined on the daily program. Service Main negative was the relatively ordinary service of our two cabin stewards. There were no cards with their names in the room, until the last 4 days, after we gave them 3 chances to redeem themselves. One of them introduced himself the next day, and said he had a partner helping him with cleaning and maintaining the room. This man appeared to be invisible until he introduced himself 3 days later. They made the bed every morning, and cleaned the bathroom, turned the bed down in the evening, and provide towel animals and 2 chocolates every night. We left notes on at least 4 occasions to vacuum the floor, provide soap, as we had 2 sinks, a bath and a shower, and replace moisturiser, baths salts, shower cap, and clean the bench tops in main cabin area. With 4 days to go to the end of the cruise we were over it, we complained to guest services, this was cruise number 44, and these men were seriously the worst ever, and we were in a suite, they are supposed to be the best staff who would have been promoted, well not these guys. There were several rooms vacant on this cruise that they did not have to service, we think they were very lazy indeed. Most people that were in their service area were interviewed it would appear by the assistant Head Housekeeper and his offsider. They spoke to us about the problems around midday. We informed them that our room would normally not have been serviced by then, although in the defence of the room stewards; they serviced our room the second and third days when we left the service our room card in the door key slot outside. We did that every day, in the morning and in the evening when we went to dinner. On more than one occasion we told them that we were leaving the room and could they service it while we were away, that didn’t occur on the majority of occasions, sometimes it wasn’t serviced until after 1 pm, and after 9 pm several times when we returned from dinner. Service improved last 3 days after we had complained, one of them apologised, however, only on one occasion did he call me by name, he did not call my wife by name at any stage, nor did the other steward call me by name of my wife, this was the first time in 44 cruises that this had occurred. It would appear from the slack and poor service most of the cruise that they did not respect us, as we always used their name each time, we spoke to them, however, that was not reciprocal from them, and it would appear they thought they would “get away with it’ not cleaning the room properly each time, or at all on some occasions. Lastly, our balcony was filthy dirty for the first 4 days, when we left notes on day 4 to vacuum, we also asked them to clean the balcony, they did on that occasion. However, they slacked off again one day later, so we left notes every day for jobs to be done, to leave a shower cap, moisturiser, whatever, actually they received 6,7, 8 chances, strike 9 you are out!! Well on the band wagon and back to other staff, client services staff overall were good on this cruise, on Zaandam in late January, February 2018 in South America and Antarctica they were extremely rude and not accommodating with just about everything. That was sorted, when we received an apologetic email from the CEO’s executive assistant some weeks after we came home, we were impressed with that. It was refreshing to see both female and male staff on the counter at guest services, Zaandam were all female and they weren’t being managed well, so rude to many of the passengers they thought they would not be challenged, well they were wrong. Jay was a standout, he was extremely polite and very helpful and knowledgeable on every occasion, as was two other males who we spoke to, and two females. Only one downside, one female who we submitted a form with, it would appear did not submit the form for entry in the computer. We checked on the last night with a male staff member and he stated they had no record if it, then he entered the information manually. On the whole they actually solved problems, were not over assertive, or aggressive, as some others were on Zaandam, they do not try to dismiss your problem, and hope you go away! Restaurant staff were really quite good, standout was Dani, one of the men at the door who allocated tables, every night he tried his best to meet our needs, well done Dani. We ate lunch in the restaurant on several occasions and had breakfast twice in the restaurant, it was easier to eat in the Lido, as we walk every morning, and restaurant opening times did not suit. We were very impressed with Luis, the Bar and Restaurant Manager, he spoke with us on two occasions, he is very professional and “hands on”, a breath of fresh air to HAL, we know he had extensive experience with several cruise lines in a similar role, this man innovative, opened the restaurant for lunch on a port day, loved it, he is visible in the restaurant on almost every night, be speaks to staff on the run discreetly, he is the best we have seen in the last 10 years on any cruise line, keep this man and ask him to train many like him, he is the best! Farid, and many other waiters were good, and others were improving throughout the cruise thanks to Luis coaching and mentoring them. Staff in Lido, both cooks, chefs, food servers and wait staff were nearly always very helpful, courteous, and went out of their way to assist people, serve drinks, coffee, and tea, well done people! Nica, was a standout for me, she went down to the galley to find breakfast cereal for us, as they had run out of the cereal we like with fibre, she was fantastic. Food in the Lido, was very good, huge improvement from MSC Divina, food was bland, cold, and very little variety. Not on HAL so much variety, so many stations where food is cooked fresh, Asian/Indian food in Lido is outstanding at lunch on most days. Officers seemed friendly, and noticeable around the ship. Engineering and maintenance staff appeared to be were always working hard to maintain the ship, well done! Bar stewards in restaurant and Lido were overall really good, Liany, Jeycel, Kurt, who served us mainly, were really knowledgeable, friendly, and on the ball, well done people! Overall, apart from a few the majority of HAL staff on Noordam are quite good. Just a suggestion to HAL, we have found room stewards from the Philippines to be the best, very friendly, courteous, respectful, very efficient and effective in their roles. Port & shore excursions We enjoyed the excursion in Airlie Beach to the Crocodile Safari, Proserpine River. Very informative, educational, adventurous, great BBQ lunch, we would recommend it. Cabin We booked a balcony cabin originally, however the cruise was heavily discounted by HAL a few months prior to leaving, out travel agent asked HAL for an upgrade and we received an upgrade to a signature suite. Cabin was very large as was the balcony, overall it was in good condition. Large lounge, two large comfortable chairs, very small older TV, bed was very comfortable, pillows could have been firmer, however ok. Bathroom is little dated, however, was in good condition. Cabin had a bath and a shower, horrible shower curtain, please HAL invest in a safety glass shower door, similar to HAL Koningsdam, best shower and bathroom on the seas, to date! Balcony was very dirty, was cleaned after we complained on day 4 why had they not cleaned it, they put cushions out each day, surely, they noticed. Balcony when finally, cleaned and habitable, was really large, included a table and two chairs and two large cane chairs, large cane foot stools, and a small table for drinks. Dining Due largely to the new Bar and Restaurant Manager, Luis, the staff in the restaurant, in Lido, and bar staff were very good. Breakfast menu in the restaurant is comprehensive, very good, food quality is good, and meals are warm to hot. Lunch variety in the menus are limited, however, on the several occasions we went to lunch in the restaurant we found the food to be of good quality, and worth the decision to attend. Lunch on a port day was a great innovation, need to advertise it more, moist people didn’t notice it was open. HAL please open the restaurant at lunch longer than one-hour midday to 1 pm, most people eat between 12.30 pm and 2 pm, be a bit more flexible! We attended the main restaurant for dinner every night. The variety and quality of the food was very good, I was very pleased to see surf and turf on the last formal night menu, thanks HAL don’t take it off the menu, it was a very tasty meal indeed! Best barramundi I have eaten on any ship, coated in crushed macadamia nuts, with excellent accompaniments, wow! Lido food for breakfast is very good, smoked salmon is presented beautifully, and is delicious with freshly cooked eggs, or omelettes, grilled tomatoes, mushrooms, English bacon etc, well done HAL Noordam. Good variety of breakfast cereal, Aussie milk and yoghurts, fresh fruit, pancakes, it is fantastic, more seating on some days as peak time is sometimes a problem, anyway, not insurmountable. Lunch in Lido had freshly made Asian and Indian food, different menu each day, in our opinion, it is the best fresh served food on any ship anywhere in the world, it is delicious, hot and the food service is fast and vey efficient. Pasta station is also very good, mainly fresh food and tasty, pizza is tasty, however, could HAL have a special pizza every day, for variety and the taste buds please. Turkey, sandwiches, potato chips, salads, desserts, and beautiful ice cream every day is a delight, we loved Lido food. Dinner was not as good, variety not quite up to normal standards, we didn’t eat dinner thee, however we looked each night to see what was available. However, improve dinner variety and Lido will be best buffet at sea! We like the Dive In burgers and chips, and the Mexican food, if kept away from the heat, and insects. The burgers were better on Zaandam, perhaps the cooks were better, our burgers were overcooked, otherwise tasted ok. Entertainment Most guest entertainers that we managed to see were good. The ship entertainment group had some very good singers amongst them, we watched one show, it was very entertaining. The BBC wildlife video accompanied by the orchestra and violins was magnificent. Lincoln stage was reported to be magic, we weren’t able to reach the performance on time as we had dinner, shame, we hear it was well worth it. Disembarkation No problem, we waited for our allotted number and colour and disembarked, found our bags. My bag had a wheel broken, again, as I indicated earlier in this report, we reported it to terminal staff, incident report sent to HAL, HAL yet to respond. Summary Apart cabin staff issues that didn’t end well for them, we had a very enjoyable time. The ship was in reasonable condition, great artefacts and venues, many of the dining staff and the food quality in restaurant and Lido venues and the menus won the day overall for us. We will return to HAL again we booked a cruise in January on Noordam, so here we go again! One major issue for HAL, Princess, Royal Caribbean, and Celebrity have service/gratuities included in their cruise costs, don’t add them on every day, they are in $US dollars and it takes the shine off everyone’s’ holiday experience. Alcoholic beverages are outrageously priced, all cruise lines buy these beverages at less than duty free prices. Sure, you need to make a profit, not a killing on beverages, provide reasonable prices onboard, and reduce the prices of all drinks please. Read Less
Sail Date December 2018
Holland America Line only does this cruise once yearly, and I've looked a it for 5 years, ALWAYS over American Thanksgiving or Christmas. This year they snuck it in between the two, so I jumped on it! It is definitely a tropical ... Read More
Holland America Line only does this cruise once yearly, and I've looked a it for 5 years, ALWAYS over American Thanksgiving or Christmas. This year they snuck it in between the two, so I jumped on it! It is definitely a tropical vacation, much like a South Sea Isles, without the foreign languages. Paupua New Guinea kept going from good to better to amazing, then Conflict Islands, WOAH! Each and every port had some amazing choices for shore excursions for those of us who had never been to this part of the world before. Since I still work and can only get a few weeks off at a time, I flew to Sidney 2 days early to get my bearings. The Four Seasons where HAL put us up was lovely and withing footsteps of The Rocks, lots of eating and drinking, and not far walking from the Opera House and Inner Harbor. The HOHO bus left from across the street, so a fine place for sightseeing the whole city. Our ship left from "the other harbor" (Port Jackson) which I'm happy it did. The sailaway was incredible under the Harbor bridge and past the Opera House. I had a starboard side balcony, and it was glorious that morning. It is one of the most beautiful of my lifetime. I was in a SY cabin, 8083, rattled around in there by myself, but if I upgraded to it, they threw in 2 nights Sydney, a Meet & Greet dinner and tour of the opera house (which was excellent) and all transfers for free. It paid for itself, and having a jetted tub and shower was great for those days I hiked up hills in PNG to get the very best views of the islands. The ship was impecabbly clean, crew was constantly working to keep it so. She is due for a refurbishment in 2019, and parts are showing wear, so a pass. I did notice the upgraded Lincoln Center Stage is now enclosed since last time I sailed her, and the music acoustics was excellent! The 5 musicians, all Scandinavian put their hearts & soul into each piece, everything from Edvard Grieg to Dave Matthews Band! The place to be each evening was the BB Kings Club, dancing and singing. Did not hit the single piano bar on this sailing, though I usually do, so many other choices in entertainment on board. Both of the BBC Earth presentations in the showrooom were standing room only. I didn't attend the other presentations there, but heard from others they were enjoyable. Only ate in the MDR once, my schedule was so busy with wonderful EXC shore excursions, Martini Tastings (with David and Yoko) at 6:00pm nightly, and many nights in specialty restaurants with new friends. Other nights the Lido just seemed to have the same offerings in half the time. All of the food was tasty, hot, beautifully presented in MDR and Sel de Mer, Canaletto & Pinnacle. By the time I returned home that evening, the recipe for what I had eaten at Sel de Mer was on my pillow with some chocolates. That was a special meal for SURE!What I enjoy about the LIDO is being able to say "a really small slice of lamb, I'm a light eater," because by dinner I'm not really hungry. There were excellent enrichment programs on board this sailing, in additional to the usual, Aboriginal Marlon gave his informative talks in the Queens Lounge about his culture, WWII history about Milne Bay's importance, History of the Conflict Islands and what to do there. First day at PNG in the Explorer's Lounge there was exchange for PNG Kina (the only currency they use on these tiny islands) and postcards and stamps to mail things home. HAL thought of it all. I am NOT a Day at Sea person. There were TWO in a row on this cruise and I was a afraid I'd be climbing the walls.I finished two books, it was HOT, too hot to be out on my balcony too much. I almost did climb the walls, except that I discovered Martini Tastings, 3 small glasses, about 12 people around a convivial bar in the Atrium, and fun bar games. We learned to make a few new drinks, never really got too tipsy, but met new friends, and seriously AUSTRALIANS are FUN!!!! David was one of the most fun bartenders HAL has out there. The ports were in a excellent order, in my humble opinion. GLADSTONE: This was first time the Noordam had ever called there. Granted it was a Sunday and NOTHING was open, they rolled out the food trucks and made it a fun day for us. There was a huge street fair waiting for those who just walked off the ship. I caught the ceremony the city gave for the Captain and Officers. There was a kilted bagpipe band, dancers, Aboriginal thanking the ancestors, short talks by both parties. The HOHO vans had really nowhere to go, because everywhere was shuttered for the day, except hotel restaurants & shops. ALOTUA, PNG: The largest of the Islands and most citified. People were everywhere, very busy town. The ship parked quite far from the town center & market, but taxis were plentiful and not expensive I was told. 2 dance groups were on the pier with in traditional costume, many people were filming, paying a bit and talking to leaders in English. I took a shore excursion for a Clay Pot Cooking Class at the Masurina Lodge. It was FANTASTIC! Tables were arranged for us outside, we learned the types of yams, bananas, and other vegetables & spices they use in cooking, prepared the pots with, then toured a small WWII museum of artifacts. When it was ready we sat together and enjoyed the fruits of our labor. It was a wonderful way to spend an afternoon in Alotua. KIRIWANA: This lovely island we tendered in to a nicely laid out beach full of stands where the natives sold their goods. There is a food stall in the middle to buy drinks and a few food items, but I didn't try it. Lots of people want to show you the island, but plenty of signs to show you the way. Not much in the way of beach chairs or mats, but lots of shade to the both sides off the tender pier. Bring what you need from the ship. Be willing to barter a bit. Save some Kina for tomorrow! Take a boat ride if you dare, the boats are sturdier on Kitava. KITAVA: Island Paradise! Clear water, bring a snorkle. Beach chairs to rent far to the left off the pier. You can walk in and see the coral and fish here, it is the best of the 3 islands of this PNG group. You can hike up to Captain Cameron's grave (5 Kina to go inside), worth the hike, the view is spectacular. There is another small island off the island, and for 10 Kina you have get a boat to take out out and drop you off, hopefully bring you back. Talk about deserted island! I'll try to post the pic! CONFLICT ISLANDS: Exceptional stop. The main island is a wanderers paradise. Yes, there are rooms, where I assume there were guests staying. There was a huge converted tuna processor, now a glass bottom boat. I took the Beach Picnic Shorex. Walked across the island boarded a Zodiac like skiff that took us to a larger, maybe 40 ft pleasure craft, drove us to a small, deserted island, where the skiff again met us, took our gear to shore, in twos. Beach chairs in the shade, pre-ordered picnic coolers with drinks, water, blankets, utinsils, everything needed for hours of absolute peace and quiet. At the prescribed time, our skiff returned us to the bigger boat for the return trip. I then went to the TURTLE RESCUE, which wasn't much to see, but very informative. The release of our own little guy/gal Crush was so envigorating, I wept a little, hoping he would survive and prosper in the wild. YORKEYS KNOB/CAIRNS: Unintended port for me, I changed my Great Barrier Reef excursion to go to the rainforest on the Kuranda Rail, and it was great! Exciting piece of history, with a tour guide in each rail car. Ours was really funny, and the narrative was historic and interesting. We stopped a few places for photos of the waterfalls befor arrival at the town. A few hours there, then return on the Skytrain, a cableway over the amazing rainforest to the forest floor, and a short bus back to the ship. ARLIE BEACH: Here the Whitsunday Island Tours boat picked us up right off the ship and took us out to the Great Barrier Reef dive platform to snorkle the Reef. It was a long, wavy trip and they were quite prepared with seasick bags, patches, pills and help for anyone experiencing symptoms. They served a delightful tea service, hearty lunch, and snack on the way back. We were outfitted with EVERYTHING, from stinger suits, snorkle gear, fins, everything except sunscreen and swimsuits. It as a great day, although I could have done without the sea swells, but that wasn't their fault, and they did everything RIGHT to handle that. BRISBANE: Beautiful Brisbane. Wish I had more time here. Took the excursion to Lone Pine Koala Sanctuary, it was much more. We toured the city both ways, seeing the highlights, spending about two hours at the sanctuary. It took about an hour in line to actually HOLD a koala, and $35 AUD for photos. Then paid $2 aud to buy kangaroo food and went into the enclosure where there were SO many roos, and you could be there as long as you wanted. I spent the rest of the time there! This was a wonderful itinerary for any Australia virgins. I will go back when I have more time after retirement. I thought the flights would be more grueling, but Delta flies the Boeing 777, which makes a huge difference in jet lag, that circulation system is amazing! Read Less
Sail Date December 2018
Of fourteen cruises this was my third with HAL. It was nice to renew our acquaintance after a five year hiatus. I'm happy to say that HAL have maintained their high standard, mostly. More on that later. We came down to Sydney by ... Read More
Of fourteen cruises this was my third with HAL. It was nice to renew our acquaintance after a five year hiatus. I'm happy to say that HAL have maintained their high standard, mostly. More on that later. We came down to Sydney by train and four of us took a taxi from Central to White Bay. I was amazed at how much luggage space was available in the hybrid Toyota, it all went in the back, no bags on laps. Fare was $30 which I thought was reasonable but not so much when then return fare, White Bay to Central, was only $25! Hmmm. The return was a quicker trip as it was early morning. On arrival at the terminal we checked our bags and joined the queue which looked long but didn't take to long to get through, about 30 minutes and we were aboard. Room was ready. We, my friend Tony and I, had requested twin beds but found a double made up. We pointed this out to our room attendant and it was quickly fixed. Unusually, I had trouble orienting myself when moving about the ship. I think the lack of an atrium such as on X Solstice and Ovation OTS may have something to do with it. The decor, altough tasteful and in good condition, was not to my liking- too much brown, bronze and gold made for a drab interior. Others may like it but it seems dated. Meals. First thing I noticed in MDR was that there were fewer choices compered to my previous HAL experience. HAL is not alone in this regard. What was pleasing was the food standard was still as high as I remembered. Almost but not quite up to that of Celebrity, I recall only one dud meal in MDR, a chicken linguini with basil and tomato sauce and some crispy thing that wasn't crispy. The pasta sauce was totally lacking in flavour, basil or tomato, but the chicken was ok. We ate all dinners in MDR except for three nights when we ate in the specialty restaurants. The first was a birthday dinner in Pinnacle grill. There were four of us. I ordered a honey glazed pork chop as a main, the others had steaks, I wish I had too. The pork chop was overcooked, tasteless and chewy. Everything else was good, appetisers and desserts. The next was Rudi's Sal de Mare. This was excellent. Wonderful seafood courses and all cooked to perfection. Only problem was we had trouble finishing it all. By the time dessert came we were all pretty full then had to front up to a pile of profiteroles covered with chocolate sauce and ice cream, There was also crepe suzettes which were yummy. The final night was in Cannaletto's for my 70th. Excellent Italian food and presentation with portions just right. With the exception of the first sea day, when we had breakfast in the MDR, we ate breakfast and lunch in the Lido buffet. No self serve but food was freshly cooked and served by staff. Very little wastage and a lot less temptation to overload your plate. Less chance of spreading bugs too. Lots of variety to suit all tastes. Our group of four generally ate breakfast late (too late for MDR)cdue to Tony, a late riser, and the other two who liked pre breakfast walks and gym sessions. I just went with the flow. Entertainment, This is the first cruise where I have not tried to attend every show. Our usual ritual was 7pm trivia after which we would then have dinner. The late shows were at 10 and sometimes clashed with other performances such as piano and strings in the Lincoln Centre or BB Kings or the piano bar. I did catch the comedian one night and country singer Patrick McMahon was great, both nights. Have seen him on a previous cruise. Although the HAL band was good I it lacked a brass section. This would have given it a lot more presence. Guest speekers were interesting and topical. We booked a couple of ship tours, In Alotau we did a Milne Bay cruise with a historical commentary which was interesting and informative. I was able to relate what I have read, about the Japanese attack, to the geography/topography of the area, It was here that the Japanese suffered their first WW2 defeat on land. After that we went on a cultural tour and learnt about the way of life and customs of the PNG people in this area. For the island visits we went ashore and snorkelled and generally relaxed. Exception was the Conflict Islands. What a beautiful place this is. A Coral Sea atoll of twenty one islands with a marine research facility. The owner, Ian Gowrie-Smith, has set up a turtle conservation facility. He has an agreement with Carnival that allows their ships to visit and this helps fund the facility. It was here that I found the best snorkelling I've ever seen, absolutely beautiful and unspoiled in comparison to other islands where the coral is suffering degradation from the reef shoes and too many people We had booked an outrigger sailing cruise but this was cancelled due to lack of wind. For the Australian ports of Gladstone, Cairns, Airlie Beach and Brisbane I did my own thing. I did a little geocaching which gives me exercise and takes me to out-of-the-way places tourists mostly miss. Tendering at Yorkey's Knob, Cairns is the pits. Takes up so much time although I never had any problems getting on the tenders due to crowds. I can recommend the Cairns Aquarium, well worth a couple of hours there. Airlie Beach is much different to when I was last here, about thirty five years ago. They tell me the place is usually full of backpackers but maybe the season was over as there weren't too many about. Or perhaps they only come out at night. Lots of cafes and restaurants. In Brisbane I spent a relaxing day at my sisters' and spent some time with her five grandchildren, four girls and one boy aged between five and eleven. That was fun. All good things come to an end and we were back in Sydney having missed the cyclones but got the tail end of the Sydney storms. Disembarkation was on a Saturday. Saturday is when I windsurf and my club was having a post race Xmas BBQ so I decided I would try and make it back to Newcastle in time. I self disembarked by not putting my bag out the night before and just walking off when I was ready, Shared a taxi to central and was on the train heading north at 8.18. Would I cruise with HAL again, sure, if the itinerary looks good and the ports are interesting. I forgot to mention the one change I noticed in HAL's standards. Dressing for dinner. It's now a lot less formal than it was. On my first HAL cruise I didn't have a jacket for gala night so the Maitre d provided me with one. I didn't have to wear it, just hung it on the back of my chair. Some consider the casualisation of dinner attire a backward step but for me, I'm fine with it. I wear neat jeans or slacks with a collared shirt, or sometimes a bright Hawaiin shirt. No problem. Read Less
Sail Date December 2018
This was our third HAL cruise and the first on the Noordam. It was an relocation cruise of 24 days from Sydney to Vancouver with stops in New Caledonia, Fiji, Vanuata, Pago Pago and Hawaii. There were numerous seas days but given the ... Read More
This was our third HAL cruise and the first on the Noordam. It was an relocation cruise of 24 days from Sydney to Vancouver with stops in New Caledonia, Fiji, Vanuata, Pago Pago and Hawaii. There were numerous seas days but given the on board activities these days went quicker then expected. The cruise was blessed with good seas throughout and perfect weather except for a steady fog for the days between Hawaii and Vancouver. When we boarded the Noordam was at the end of its Australian based cruises but despite this the crew were friendly and attentive as if it was the first cruise. The ports of call, about half of which were tender ports gave us plenty of time to explore and were well organised. Pluses on the cruise were the Ex tour director Heather who gave talks with an irrelevant sense of humour, the two cruise directors Jan and Isolda whoi made the numerous trivia games heaps of fun. One big plus that given the number of Australia and New Zealand guests on board the captain arranged for a dawn service on April 25th to commemorate ANZAC Day. This was presided over by Bill Crewes who also gave various interesting talks on the geopolitical aspects of the regions we were visiting. Talks on the geophysical and fossil history of the region were done by Phil Cressey, again very interesting. The nightly entertainment was varied throughout the cruise with different sets of performers doing different stages of the cruise. Of these Sarah Moir was the most surprising and entertaining. The food was up to normal HAL standard with lots of variety and it was good to see that a proper salad bar is now an option. During the cruise we crossed the international date line on my birthday so that I was able to have two birthdays in the same year. My wife shouted me dinner in the Canaletto restaurant were I was presented with a cake and a round of happy birthday by the waiters ,most unexpected as was the card from the Captain and Cruise Director. All in all it was a very pleasant and relaxing way to cross the Pacific and I would recommend this cruise to anyone with the time to do it. Read Less
Sail Date April 2018
Chosen for the itinerary and Holland America excellent service. Embarkation was very well organized and done in a timely manner. Cabin was very clean and comfortable. Lots of storage. Cabin stewards did an excellent job. Always knew they ... Read More
Chosen for the itinerary and Holland America excellent service. Embarkation was very well organized and done in a timely manner. Cabin was very clean and comfortable. Lots of storage. Cabin stewards did an excellent job. Always knew they were close to help , very friendly and very efficient. Lido for breakfast was always crowded and busy. Staff did a good job in helping you find a table. Lido and Dive in for lunch we’re both great food and service. Main dining room open seating worked great always good service and great table mates. Specialty restaurants. Pinnacle wonderful. Amazing service. Canneletto good food but it is really just an extension at night of the lido. Entertainment is mediocre for stage shows. Music venues enjoyable but B.B. Kings volume is loud and louder. Great choices for shore excursions and shore staff very helpful and knowledgeable in getting information about ports. Disembarkation very smooth Read Less
Sail Date March 2018
We had read the reviews on Noordam prior to travel and a lot were not very complimentary so we went with low expectations. All I can say is that the type of complaint I read previously makes me think those people would not be happy with ... Read More
We had read the reviews on Noordam prior to travel and a lot were not very complimentary so we went with low expectations. All I can say is that the type of complaint I read previously makes me think those people would not be happy with anything. Noordam far exceeded our expectations. We were delighted with practically everything on board. Our stateroom on verandah deck mid ship was roomy, clean, comfortable and well maintained...plenty of storage. Probably the best bed I have ever slept in....so comfortable with fantastic pillows. Loved it. The food in all restaurants, and we tried them all was exceptional. I think for the entire cruise, 13 nights, there was one meal I found not to my taste but that was my choice and I didn’t choose well. But the meal choices were terrific. The ship gives a feel of old world elegance. Some say dated and not modern. I say elegant. The staff on board were amazing. I think if I had to score out of 10 I would give them a 15. The Captains announcements every day became a highlight as we got used to his dry humour and his emphasis on washing hands. The fact his record for the healthiest ship cruising was a testament to his perseverance in keeping us on our toes. It was his final cruise before retirement and the crew gave him a terrific send off......he was obviously well liked and respected. There was plenty to do on board....it was non stop and could keep you occupied 24/7. The entertainment of board was good, in the main especially the Noordam singers and dancers. The ports were OK on this Pacific cruise but wouldn’t rave about them. Arriving into Noumea on a Sunday wasn’t great as nothing open in the town. The three is,ands we visited and accessed by Tender were very scenic. We thoroughly enjoyed our cruise on Noordam and would recommend this ship. Also the embarkation and disembarkation. Is so efficient and quick. Very impressed. Great holiday. Read Less
Sail Date March 2018
Noordam. Cruise to Pacific Islands On the 15/03/2018. Thirteen days The cruise was from Sydney at the overseas passenger terminal circular quarry Embarkation very very efficient. We receive a very good deal for a ... Read More
Noordam. Cruise to Pacific Islands On the 15/03/2018. Thirteen days The cruise was from Sydney at the overseas passenger terminal circular quarry Embarkation very very efficient. We receive a very good deal for a balcony guarantee cabin. We were assigned a BB cabin on 10004 deck ten. The Position near the Crows Nest lounge and the lido swimming pool was great. The cabin was in very good condition The balcony was small but accommodated two chairs. I had read in Cruise Critic reviews that the ship was rundown and needed a refit. However I have found the ship to be in good condition. I understand the dry docking and refitting has been postponed. The most used and best place on the boat was the Exploration Lounge with Internet ports and a very good library and a coffee shop. I believe that on the other ships of this class the Exploration lounge has been removed and this is intended for the Noordam refit. This would be ridiculous. The food in the lido and the main dining room was very good as was the Italian restaurant at night where service and food was excellent. Any time dining worked well for us. The main disappointment was the entertainment although it did improve a little towards the end of the cruise. The entertainment director seem to be out of his depth It appears there was a lack of staff with only a deputy director. This is poor cost cutting, The Lincoln group and the blues band were very good. They did not compensate for general lack of entertainment. It was never possible to get into the piano bar. It was too crowded. The was a total lack of live bands in various lounges the Crows Nest lounge only seem to be used for the two for one drinks. It was totally dead at night in fact most of the ship seemed to be totally dead and lacking in entrainment. The port lecturer was good and informative. The cast in the shows were very good however the production was poor. The speciality acts were also poor. The movies were out of date and shown in an venue which was totally inadequate for watching a movie. There were only two cooking demonstrations in the same venue in the 13 day cruise. There were only a few trivia sessions and no game shows. No line bands at sail away. No real sail away parties. The entrainment staff seemed to be asleep at the wheel. In reading the blog on the world cruise Amsterdam and other blogs, Holland America seems to completely lost the plot in providing entrainment on the Noordam in Australia It was a very enjoyable cruise despite the lack of entertainment. The the staff and service was excellent. Read Less
Sail Date March 2018
Loved this ship. Beautiful suite on the Rotterdam deck, which was huge and luxurious. Scrupulously keen, and the American know hoe to do wonderful service. Plenty of staff for every want and we had two stewards and two concierges. The ... Read More
Loved this ship. Beautiful suite on the Rotterdam deck, which was huge and luxurious. Scrupulously keen, and the American know hoe to do wonderful service. Plenty of staff for every want and we had two stewards and two concierges. The Neptune Lounge for people in Suites was excellent, and just added to the excellent services. Entertainment a bit patchy, and the resident dancers and singers were simply appalling. Guest entertainers were pretty good mostly. Great food very day and the night time dining was exceptional . wasn't that impressed with the Pinnacle Grill even though we could have had breakfast there every day....preferred room service, Trip was a week in various parts of Australia, and then 12 days in New Zealand. Disappointed that our time in Fiordland was reduced and spent longer in Hobart (lovely place, not a lot to do). The only disappointment was the rude, foul mouthed, deeply offensive and downright belligerent Maori Troupe on board. I was amazed that they as staff could use the guest facilities making making it impossible for paying guests to use the facilities... e.g. the spa pools on the aft deck. They lay in there for hours (one was very obese and took most of the space so his fellow troupe members were a bit squeezed in.) They made it quite clear in a foul mouthed tirade that they weren't getting out for anyone......almost if you were white you should humble yourselves before them in view of what they allege their people suffered ( all grossly untrue as I was born and raised in New Zealand, and still consider myself a New Zealander). This was a great disappointment as by and large in NZ the Maori are mostly a lovely people. Other interactions with them were just as unsettling and upsetting. I found myself wondering why there wasn't an Australian Aboriginal Troupe on board. So whilst I enjoy, indeed love, the Holland America ships I think I will avoid the cruise to New Zealand again, because of this Maori "cultural" group. Read Less
Sail Date February 2018
We choose HAL because we liked the Itinerary, as it was our first cruise to New Zealand and Australia. It was also our first time on HAL. The food on the Noordam was excellent, with a lot of variety, great presentation. We enjoyed all ... Read More
We choose HAL because we liked the Itinerary, as it was our first cruise to New Zealand and Australia. It was also our first time on HAL. The food on the Noordam was excellent, with a lot of variety, great presentation. We enjoyed all food areas the buffet was great, The Pinnacale was fantastic. The ship is an older ship as other reviewers indicated the staff does a great job keeping it clean and looking good...however, it needs to be refurbished. We enjoyed the captain and felt he Had a great sense of humor, was always reminding cruisers to wash there hands and kept safety at the for front! One of our favorite bartendars was Jude and he works up at The Sea Pool Bar, he always has a smile on his face, remembers everyones name and what they like to drink. We found all the staff on the ship to be happy and ready ro assist. Most of the staff has been with HAL for years, which says a lot about the cruise line. We found the entertainment lacking on the ships in compairson to other cruise lines, the casino was very dissapointing with regards to the variety of slot machines. On other cruise lines, we have found a lot to do and activites that go all day and evening...on HAL we were sometimes bored, maybe it is the average age group on the ship? However, we just didnt find alot of activities that appealed to us...the most excitement was either in The Paino Bar or in the BB King Lounge...however, you odnt want to go there for 15 nights straight. We will try HAL again, but would like to be on a newer ship and with more activities. Shore Excurisons are very expensive on HAL so we used outside companies while in port and can highly recomend Viator and Zealanider Tours. Getting on and off the ship was a breeze. Read Less
Sail Date January 2018
We enjoyed the whole cruise experience on Noordam -HAL, cruise for 15 days over the Christmas New Year period. It was good value for money compared to other cruise line offerings for the same period. We have cruised with HAL many times and ... Read More
We enjoyed the whole cruise experience on Noordam -HAL, cruise for 15 days over the Christmas New Year period. It was good value for money compared to other cruise line offerings for the same period. We have cruised with HAL many times and are now nearing the achievement of 4 star Mariner status. The ports on this cruise were in some cases a repeat of the 2016-2017 Christmas-new Year cruise. We booked a guarantee balcony cabin and were very happy to be allocated a VA category cabin on deck 5 . The cabin showed damage on the wall presumably from luggage. There is a life boat underneath the balcony which did not obstruct the ocean view from the balcony apart from looking down to the promenade deck. There was noise associated with the lowering of the boat for tender ports.,usually about 7a.m. We ate mostly in the main dining room. The food was good to very good judged from the standard of what we paid.. The Lido is very busy most of the time with a variety of food from international to Asian. The ice cream counter is open all day and serves delicious ice cream and other desserts and cookies.. The standard of service and friendliness of the staff on HAL ships is without equal and this cruise was no exception. Read Less
Sail Date December 2017
I am not a complainer and prefer positive feedback. This is a little of both. I can only compare to P. & O. Stateroom, food, staff exceptional. I did not find as much fun as P. & O. lines. The Gala nights were almost not, ... Read More
I am not a complainer and prefer positive feedback. This is a little of both. I can only compare to P. & O. Stateroom, food, staff exceptional. I did not find as much fun as P. & O. lines. The Gala nights were almost not, sure we dressed up but nothing special went on. I missed the buzz of theme nights. Activities were mostly, to me and my two daughters, boring. I mean who goes on a holiday to have lessons in cooking, computer and digital camera. The art was exceptional, the Spa was great albiet very overpriced. Shops were better than P. & O. and the bars were great altho the cocktails I love just did not taste the same as P. & O. We loved our rooms next door to each other and balconies which were opened so we enjoyed going in and out of each others rooms without having to knock. When I was sick it was great my daughters could check on me without me getting out of bed. The Restaurants were wonderful and staff everywhere as I said were exceptional,. Entertainment was mediocre but enjoyable. Summery: Theme nights more fun, activities which are fun rather than chores. Would I go on a Dam again. Not sure, but as an avid cruiser it is possible. I did win a "cruise" but was told that it is not actually a cruise you get whereas when I won one on Aria, myself and friend have a balcony suite for two and ten day cruise, so with P. & O. I did win a full cruise, have not rung yet but will be interested to see exactly what I won with Noordam. Excursions - unfortunately I am physically unable to get into a tender so could only do two shore excursions which I enjoyed immensely. I took a photography package and photographer was wonderful, we have everlasting memories. Read Less
Sail Date December 2017
We have cruised HAL before. previously Trans Atlantic and Med with Noordam and Baltics , Scandnavia on Konningsdam, WE loved all before and were prepared to travel long distance from Oz but now figured a cruise close to home would ease ... Read More
We have cruised HAL before. previously Trans Atlantic and Med with Noordam and Baltics , Scandnavia on Konningsdam, WE loved all before and were prepared to travel long distance from Oz but now figured a cruise close to home would ease the travel strain. We took the cruise for the ship/cruise not the destination. Another reason for the cruise was to compare HAL and Princess who we sailed the new Majestic in June. Maybe this review may seem like a comparison of the two....if you want a comparison read on. Firstly the ships are diferent sizes Majestic being almost twice that of Noordam. So embarkation was slower with Majestic but that may have been the fault of immigration/customs as we boarded in Singapore with Noordam boarding in Sydney. Of the 1900 guests on Noordam we were told there were over 1000 from USA , couple of hundred from Canada and only 200-300 from Australia and New Zealand. that really surprised us. With the Noordam being mid to small and Majestic being large there is no real comparisons to be made. you either like big or you like small. Personally we prefer small. Statistics show that both ships are rated 5 stars. Majestic is brand new whereas Noordam is kept in emaculate condition...everything works , everything looks brand new even though she is 11 years old. Maybe some of the chairs show some wear but with people in them all day everyday id be surprised if a chair lasted 12 months. The biggest difference I noted was the attention to detail displayed by the staff. Noordam staff took ownership of any problem whereas Majestic seemed to pass the problem back to the customer. The customer service desk on Noordam was frequently absent of customers whereas on Majestic there were constant lineups of customers wanting something attended to. I would say that on Noordam if there was a problem it was fixed whereas on Majestic it kept re-occurring...that would explain the disparity between the 2 ships. Cleanliness seemed better on Noordam, staff always polishing cleaning etc. I found that for writing this review Majestic has 2.6customer per one staff while Noordam has 2.39. Noordam is better staffed by number and probably better staffed by attitude and training. On the plus side for Noordam Ill also list the food court or buffet...lots better but we used it rarely and then generally breakfast...Noordam has the greatest selection of poached eggs anywhere in the world even on land. Princess has the best bread rolls at sea bar none. Dining room was on a par but Princess deserts win hands down. We did anytime dining both cruises and on both we were able to secure the same table (for two) after the second day and talking with the maitre di. Same good service. bar staff were comparable both great but Noordam drink stewards seem to have more incentive to chase you down....you rarely have to look for someone to get you a drink. Drink packages- I don't get them...cant drink like I did 30 years ago. But I do get the wine packages. Noordam was good value with wine averageing about $27 USD per bottle. If one purchased the bottle separately they were about $35 each. May seem expensive but at $9 per glass and 5 glasses per bottle this saves $10 on a bottle. On our 15 day cruise we purchased about 20 bottles all up so packages can be worthwhile. I remember princess was similar. Entertainment or lack is what let Noordam down. We ate at 7.45pm and there was generally no Band playing for the hour or so before we ate. From 6.30 pm the ship was dead until things started up about 8.00. We attended the late shows (both ships) and entertainment was similar...both good with the same mix of magicions comedians etc etc. Tours excursions were abundant on each ship...my suggestion to others is to do plenty of research before the cruise ....you can sometimes get the same thing for less off the ship. Finally the clientel age was similar with age mainly 55 and above. there seemed less walkers/wheelchairs/walking sticks on Noordam and people seemed to dress up a bit more. I noticed that on most evenings many many ladies wore outfits that would generally be acceptable on a formal night. I like this although I only wear a jacket and bow tie at Gala night. Most men were dressed smart casual. Here is an interesting observation though. On the second night I approached the Maitri di at the door to the dining room at 5.30 pm asking for table reservation. He obliged informing me not to come back with my shorts on...which I would not even consider knowing dining room rules. Maybe he was lifting the dress standard from the gutter where it is on some cruises. Finally...which ship? Noordam wins I think because it appears the cleanest healthiest ship. People appeared to be in better health with no coughing spluttering etc. But Majestic was more fun around dinner times. Its the smaller ship for me especially with what I think was better staff training and attentiveness. I believe Noordam does care . majestic gave me the impression of Oh Well. Next cruise....neither. We have 2 sets of cruises booked. the first back to back for 14 days. The second BTB 21 days.....both different from the Majestic and the Noordam...both sets of cruises are on 3.5 to 4 stars. It will be interesting to see the difference. Read Less
Sail Date November 2017
Friend had recommended. A last minute decision to take a holiday following long wet winter. Purchased just a month ahead of sailing, online, and overall very pleased with cruise. Very good value. Prices were discounted at this time. Calm ... Read More
Friend had recommended. A last minute decision to take a holiday following long wet winter. Purchased just a month ahead of sailing, online, and overall very pleased with cruise. Very good value. Prices were discounted at this time. Calm seas all the way from Sydney, Tasmania, NZ ports, disembarking Auckland. No rain, all sunshine. Met some lovely interesting passengers, mainly from Canada and USA. Met quite a few repeat HAm repeat cruisers. A few did say they had noticed cutbacks in some areas, particularly theatre entertainment. Excursions are expensive compared to same land prices as is wifi. But, if your tour is late back the ship will wait which did happen once I believe. Do take some of your own coathangers! Major shortage for some reason. Good cabin steward, a very happy crew, good atmosphere. We had a lovely time and would be a repeat passenger but not on main deck because of night noise from carpenters shop? so beware. Saw only less than 10 children during voyage. Read Less
Sail Date November 2017
We scored a great price on a 15-day HAL cruise from Sydney, Australia to Auckland, New Zealand. Perhaps the price was so affordable because a) November is a less popular travel window (our itinerary included Thanksgiving); and b) the ... Read More
We scored a great price on a 15-day HAL cruise from Sydney, Australia to Auckland, New Zealand. Perhaps the price was so affordable because a) November is a less popular travel window (our itinerary included Thanksgiving); and b) the Noordam is due for a significant refurb very soon, which is much needed because her passenger spaces are outdated and worn. The AC failed in our cabin the last four days of the cruise; they never could fix it though they brought us a fan which make the ventilation almost bearable. Itinerary: The Australia/New Zealand itinerary did not disappoint. Between Sydney and Auckland, we stopped at eight lovely ports, each with its unique charm and scenic/cultural offerings: Melbourne, Hobart, Dunedin, Akaroa, Picton, Wellington, Napier and Tauranga. We would definitely recommend a vacation Down Under. On-Board: As with all cruises, there is no shortage of on-board activities. The Maori cultural ambassadors were great, as were several of the other evening entertainers. Kelly, our on-board EXC tour consultant, was a real asset. She prepped us for upcoming ports of call, giving historical context and tour options to match diverse interests. Her commentary as we sailed into Milford Sound and thru Fiordland Nat'l Park made that part of the cruise all the more interesting. Dining: We dined mostly on the Lido Deck for its convenience and wide variety of choices. We did notice there seemed to be more servers peddling alcohol than clearing tables and bringing water/lemonade. Burgers and Mexican choices at Dive-In by the pool were always good. We ate at only one of the specialty (extra charge) restaurants -- the Italian Canaletto. It was our least favorite meal of the cruise, the food too unusual/bizarre for our taste. I order lasagna (what can go wrong?) and didn't care for it at all. The food and choices in the main dining room were good (we ate there about 5 times), but it takes TWO HOURS to be served dinner. That's just too long for our American lifestyle. Cabin attendants: Our room stewards were okay. We never saw them, and on the rare occasion we made a request, "Green apples in the fruit bowl, please" we got bananas, red apples and unripe pears instead. "Please don't close the curtains unless we are in port", but they always did anyway. I understand they have a heavy workload, which probably grows heavier every year as HAL tries to reduce the number of staff. What is missing: Having cruised with Holland American for a decade, we've seen a number of old "traditions" disappear. The beautiful ice sculptures, chocolate night extravaganzas, and any-time ice cream/dessert bars are gone. I'm sympathetic to the competitive nature of the cruise/hospitality industry and the need to cut corners wherever possible. I enjoy a good cruise experience for a bargain price, so some of these niceties are inevitably trimmed in the process. We will sail with Holland America again! Read Less
Sail Date November 2017
Heard good things about Holland America and we agree. Food and service was exceptional. Our room with a balcony was very comfortable. Only negatives were that the excursions were pricey, charging for water when going on excursions, and ... Read More
Heard good things about Holland America and we agree. Food and service was exceptional. Our room with a balcony was very comfortable. Only negatives were that the excursions were pricey, charging for water when going on excursions, and charging for very poor internet. The excursions were expensive and thought they could have had a better selection. However, most the stops were very accessible on your own. The major cities were very crowded and involved a lot of waiting. Also, thought their ship announcements were very hard to hear. The ship offered a Windows 10 class which was excellent and was filled most of the time. The instructor was very good and they just needed more space. The ship was exceptionally clean and there was certainly no lack of food at any time. The exceptional service on the ship really made a difference as everyone smiled and made you feel special. Would definitely recommend Holland America. Read Less
Sail Date November 2017
This review will not be lengthy but more to the point.Having completed our Sydney to Vancouver crossing from 8th April to 30th April ;I feel appropriate to comment on this ship Firstly the Noordam is a beautiful ship and we ... Read More
This review will not be lengthy but more to the point.Having completed our Sydney to Vancouver crossing from 8th April to 30th April ;I feel appropriate to comment on this ship Firstly the Noordam is a beautiful ship and we could not see any signs of wear and tear and the ship was meticulously maintained in all aspects.Perhaps a couple of carpet sections worn that's about all; but who cares really Food and entertainment all good.One area that did annoy me was the Lido area at night.Only open till 8pm is a joke if you are a late eater like ourselves.They usually only had 2 food stations open so queuing was the norm.That was okay in itself.The problem was you had to wait for food as they often did run out.The next problem was if you wanted more ;2nd's that is ; it was often too late as they would religiously shut down at 8pm Not a huge issue ; but i do like my food and it was good on the Noordam;probably our preference for that extra touch was for the dining room The Noordam had plenty of public areas and never an issue getting seating in whatever area.We loved the decor of this ship Our cabin was at the stern on deck 5.A great experience with the ever present wake and our balcony was big ;cabin 5187 small problem with soot from the funnels stained some of our clothes but we did not put any t shirts or the like out on deck after this People on board were great and we sat at different table each night usually 6-8 wouldn't do it any other way.Met Americans/Canadians/British people Ports of call were good even though we had been to many before.We like the long sea days so this was not a problem for us Embarkation was a breeze and as we boarded around 3pm in Sydney we walked straight on no one in front of us.Getting off at Vancouver was the same streamlined and efficient as well. And now for the worst part ; something that has probably turned us off sea travel for a fair time I would say; maybe forever FLU VIRUS ON BOARD! The 1st day out from Sydney we noticed a steward coming out of the cabin diagonally opposite ours.The only point of difference was that he was wearing a face mask.This caused alarm bells to go off.Obviously quarantined After a few days about it it was pretty obvious that MANY people on this ship were coughing and spluttering and being very casual about it.One woman coughing continuously on the open deck remarked to someone she was talking too "Yes I have a cough but so does half the ship ;so what she said" Great attitude to your fellow man So in due course after everyone being so considerate and health conscious my wife and self finally came down with this Flu virus "A or B" as confirmed by the ships doctor ($1000 medical bill).Our only saviour was that we both got sick in the last week after leaving Honolulu.We were both confined to our cabin for 4 days and during that time i did not eat at all ;I was so ill.I can honestly say I had not been as sick since I had the Mumps when I was 20 years old.Both my wife and self are very fit people slim and exercise daily as well. When we disembarked from the ship in Vancouver ;we were both very weak and my wife had developed Bronchitis which was bordering on Pneumonia after the Flu virus.We had to see a Doctor 2 days after we arrived as I thought we may have to cancel our Rockies tour.We saw the Rockies which was our highlight for 6 days I guess my gripe with HAL is that this Flu virus had been on the ship for some time ;from NEw Zealand or before in it's Australian cruise season.How do I know this because 2 of the stewards told us so I condemn HAL for not making passengers more aware of this spread and doing something about it.It was something that almost ruined our holiday and made us both very wary of venturing on a ship in the future.We are 67/68 by the way so not veterans yet! I must be truthful and say I would have given the ship a "Very Good" review in Value for money except for our horrific experience with illness and yes we did have Flu shots before we left Australia;doesn't cover all strains Read Less
Sail Date April 2017
We chose Holland America as they are our favourite cruise line. Having an aft suite our embarkation was smooth without any wait although this actual cruise had commenced in NZ and there were already guests on board. The cabin was great ... Read More
We chose Holland America as they are our favourite cruise line. Having an aft suite our embarkation was smooth without any wait although this actual cruise had commenced in NZ and there were already guests on board. The cabin was great with no complaints. Dining always good on HAL with good choices in all areas. Service good and all our excursions were booked through cruise line. A few of our choices of excursions were not as expected though did not stop us from enjoying them. Entertainment and activities were sparse. It was our only down point of this cruise. Movies were shown in queens lounge which did not hold many people so missed out on what we wanted to see. There could have been more activities on board during the sea days and it became a little boring. Speakers did not give talks about much of interest to most and bingo was a waste of money with only four games per session. Sales days were not what we have experienced in the past - three or four tables of items only with total lack of interest by staff and cruisers. Word was the captain didn't want big sales on deck. Easter was just about non-existent. A couple of dyed eggs at breakfast. We are a married couple and we would sail HAL again for the exceptional service however HAL need to pick up on the entertainment side. Noordam is a good ship but we feel Oosterdam had more options as far as entertainment goes. Read Less
Sail Date April 2017
We had already been on the Volendam with HAL and thoroughly enjoyed ourselves and this cruise was visiting the South Pacific and Hawaii. We were on board 16 nights Sydney to Honolulu we felt this was long enough for us and it was. ... Read More
We had already been on the Volendam with HAL and thoroughly enjoyed ourselves and this cruise was visiting the South Pacific and Hawaii. We were on board 16 nights Sydney to Honolulu we felt this was long enough for us and it was. The entertainment was far better than on the Volendam we enjoy the evening entertainment in the Vista Lounge and the guest speakers in the day were all very interesting. We enjoyed our evening meals in the main dining room and the Staff did everything possible to serve us well. We chose a table for 6/8 which meant we sat with different couples each night. Therefore we met some lovely people from Canada America and Australia. We also enjoyed our breakfast and lunch in the Lido where the Staff were very helpful and we met lots of lovely people there also. In fact we met a lovely couple from Australia we had met on Volendam two years previous what a coincidence. The places we visited were very beautiful the small island of Davuni in Fiji. Our cabin had a balcony on level 5, it was great and we were looked after very well by our cabin boy. We only have a couple of things which we were not happy with. One was the cost of the Wifi and the fact that it was of very poor quality. The other thing was at the end of our cruise we needed the reception to call the company we had booked our transfer to the hotel in Honolulu with to confirm the time we would be disembarking the ship but they said they could not do it as we had not booked it through them, we had no phone so unfortunately we waited for an hour in the hot sun outside the cruise terminal and our transport did not turn up so we had to pay for another taxi and lost the Money we had already paid but I suppose this was a minor problem. We also contacted the chesty thing in the last couple of days on the ship which in fact turned out to be Whooping Cough which was confirmed by blood test by our local GP and we are still coughing now after 7 weeks. Read Less
Sail Date April 2017
We chose this cruise because of the itinerary which suited our plans to see a little of New Zealand within a limited time frame. Embarkation went without a hitch and we were pleasantly surprised by our stateroom on deck 8 complete with ... Read More
We chose this cruise because of the itinerary which suited our plans to see a little of New Zealand within a limited time frame. Embarkation went without a hitch and we were pleasantly surprised by our stateroom on deck 8 complete with balcony. The Noordam is a beautiful ship in all respects with comfortable lounges beautifully furnished and kept spotlessly clean by the crew who were forever tidying and cleaning throughout our 12 night cruise. Special mention to our cabin stewards who looked after us so well during the voyage. The speciality restaurant was outstanding with first class food and service and the main restaurant offered a varied menu which was sufficient to suit all tastes.I would say however that the service was in my opinion a little rushed with plates being removed from the table before all had finished their meal. The entertainment was for the most part disappointing. The resident band in BBKings were good although their time on stage was limited to 2 x 45 minute sets.It would have much better to have had one performance nightly starting after the second stage show. There was also a disco which carried on at the same time close to BBKings lounge which for the most part was deserted.!! The Crows Nest lounge was the obvious place to have this disco and would have attracted a bigger audience. The Crows Nest was undoubtedly the best lounge on the ship but was for some reason greatly underused closing at 9.30pm each evening. In fact all the entertainment and bars including the casino were closed up by midnight. The evening entertainment was in the main disappointing and would influence wether or not we would sail on this ship or indeed cruise line again. Read Less
Sail Date March 2017
We chose this cruise for the itinerary which was very satisfactory. Noordam looks as though she needs a sprucing up, carpeting in hallways has been replaced in some ares but not in others. Our cabin was comfortable, but there were marks ... Read More
We chose this cruise for the itinerary which was very satisfactory. Noordam looks as though she needs a sprucing up, carpeting in hallways has been replaced in some ares but not in others. Our cabin was comfortable, but there were marks on the wall paper and the carpet. The verandah door whistled, and the outside lock plate was corroded enough so that it wasn't in place. We were disappointed in the Main dining room, the food was much less satisfactory than on our previous Noodam trip which of course had a different chef. Portion sizes were inconsistent, on roast beef nights (and why have these two days in a row?) portions were enormous, but other entries were tiny, such as the scallops. It was summer on our trip, why serve parsnips, cauliflower, which are winter vegetables? A lot of the sauces were far too salty. This was advertised as a 27 day cruise, and there was not enough variety in the food for that long a period. This trip none of the entertainment appealed to us except for Adagio. Offerings of on board activities were much less interesting than we had previously had on other cruises. The worst was "How to tie a sarong" given by someone who had to borrow sarongs from the audience in order to give a presentation, it was very poor. Service from crew was excellent, but occasionally slow from the wine stewards in dining room. Ports were very interesting, we would have liked longer in Tauronga. Ship shore excursions were very expensive, the same thing could be arranged on shore for much less. We liked the Ports that had shuttle services available, especially Napier. Read Less
Sail Date January 2017
This was our first cruise so was not sure what to expect. Had a great time. My favorite on board activity was the computer classes given by Toni. He did windows 10, Cortana, edge, photo gallery, cameras, internet security and was very ... Read More
This was our first cruise so was not sure what to expect. Had a great time. My favorite on board activity was the computer classes given by Toni. He did windows 10, Cortana, edge, photo gallery, cameras, internet security and was very informative. The food was delicious. We found ourselves eating in the lido as it was faster and had the same food but more variety. The dining room took 2 hours for a meal. Felt like the service in the vista dining room was not good. Did not clear dishes in a timely manner nor did they keep water glasses full. We did our own shore excursions as the the ship ones seemed expensive. The shore excursion desk of course=rse was promoting the ship's excursion but I felt like they tended to make you think you could not find anything just winging it off the ship. Ex: on one of the small islands was told their was not much in the way of tours or independent drives. When got there, there were plenty. This happened more than once. Boarding and leaving was very efficient. Did have a problem with the port in Sydney that was not the main port. We docked and to get anywhere to start sightseeing, it cost $16 ferry ride or taxi ride. Think the ship should have provided some sort of transport to a central area. I could have done with less nice clothes as we ate mostly in the Lido. Did some shore excursions via Viator. Most were very good. Seemed like the smaller ports had more set ups to help us find tours and were more organized. Could have just waited to get a tour in those smaller ports. This itinerary is really two cruises put together and thus some of the entertainment was repeats. Even in the summer, New Zealand can be chilly. I threw in my long johns just in case and ended up wearing them a lot as we cruised the fiords and on the deck of the ship. The gym on the ship was great. Was crowded the first couple days and then thinned out. Read Less
Sail Date January 2017
I'm 66 and retired and I don't usually cruise during school holidays for obvious reasons but this year choose the Noordam in early January around New Zealand and with the hope that not many kids would be on board. There ... Read More
I'm 66 and retired and I don't usually cruise during school holidays for obvious reasons but this year choose the Noordam in early January around New Zealand and with the hope that not many kids would be on board. There weren't many and they were mostly well behaved. Not like some cruises lines that encourage a few too many of them. I traveled alone and thoroughly enjoyed myself on this cruise. Its my 5th cruise with HAL and it won't be my last. Cabin was quiet and restful. I had nice quiet neighbours besides, above and below me.. Dining was well up to expectation. Lido for Breakfast and Lunch, Vista Dining Room for early anytime dining. Service staff in all areas of the ship were just wonderful.10/10 I did not feel the need for Specialty Dining but I heard it was great value and memorable. The entertainment was a bit sad. From a lack lustre Cruise Director down to the hoofers in the theatre. Seen it all, heard it all over and over and over again during my many cruises. Sorry to say, time for a re-invention. Did not use HAL's shore excursions. On shore the same thing is much cheaper. Quite good shopping on board and great duty free liquor prices - even if they were in US dollars. I guess Australians are gonna have to get used to the USD being much higher than the AUD again ? Read Less
Sail Date January 2017
Noordam Ratings
Category Editor Member
Cabins 4.0 4.3
Dining 4.0 4.0
Entertainment 4.0 3.5
Public Rooms 4.0 4.4
Fitness Recreation 3.0 3.8
Family 2.0 3.8
Shore Excursion 3.0 3.6
Enrichment 4.0 3.6
Service 4.0 4.3
Value For Money 3.0 3.9
Rates 4.0 4.3

Find a Noordam Cruise

Easily compare prices from multiple sites with one click