136 Sydney (Australia) Luxury Cruise Reviews

I had never been on a curnard cruise before and have been put off by rumours that they are quite formal cruises. However I booked the cruise just a couple of days out before embarktation at a ridiculous price. So let's on the cruise ... Read More
I had never been on a curnard cruise before and have been put off by rumours that they are quite formal cruises. However I booked the cruise just a couple of days out before embarktation at a ridiculous price. So let's on the cruise Overall I can discount a.lot of the critiscim i read on the formality of curnard although on gala nights there is a need to dress up. From boarding the ship and throughout the cruise I loved the white glove service The service level by all staff is very high. There was a bit of administration issues around dining appointments and table allocation and it did fustrate passengers because there were no dinning room.managers available until the first sitting at 5.30pm Quite a few people including myself had dining room arrangements cancelled by their computer system. To their credit the managers worked very hard and got it sorted out quickly. Dining room experience with waiters was excellent. Range of food and quality was high. If a dish wasnt to your tasting it was quickly replaced by the waiter. The size of the meals were and dishes were served hot. They did a very good job My cabin was well appointed and maintained. The service from my cabin stewardess was excellent my room and bathroom were always spotless. What I noticed was the high number of cleaning rags used by the staff. They were using a separate group of rags per cabin. The shower was a little bit smaller than what I expected, water pressure and temperature were excellent. The buffet was very good for breakfast and lunch. I particularly like sushi and there dishes available both for lunch and dinner. Sometimes I would call in early for a small plate of sushi before my main meal. On the subject of allegey food, the selection of gluten free food was better at dinner time, they had an entire bay of gluten free meals at nights. Also in the afternoon tea time, there was also a very good range of gluten free sandwiches and cakes. Overall, the staff were very helpful and service was excellent. If you like reading and need a quite place, this ship offers a number of venues and places just to let you get away from the crowds and just enjoy and occasionally falling off for 10 minutes. The old cigar room which has been relocated to level 3 is now the admiralites room, lovely quite place to read. The promenade deck on level 3 is totally under cover. Whether you relax on a deck chair with a blanket or walk around the ship, you can relax or excerise or watch the clouds go by. It is one those classical decks from a bygone era which seems to be lost in some of the modern ships. The pool.deck gave me mostly joy but a little of disappointment. Pools are fine and unlike the more ships don t have 50 children jumping in and around. It is more refined because of t h e clientele. There are lots of places to sit including a reasonable amount of shaded seating. However the spas are incredibly small and can either fit 2 to 3 people. They are in the sun. If the ship needed a refit, this is one thing that needs to be replaced. They are ridiculous small and ineffective. For non smokers,the amount of space offered to people who consume tobacco is the highest I have ever seen on a ship. Most companies are reducing these areas. On a bad day you can only go down one side of the ship to avoid these passengers. Entertainment was not to my tastes. Except for the trivia and kareoka at the pub, i found the entertainment was 1930s era. I didn't go to one show at the threatre and the number of sessions allocated to ballroom dancers and the number of participants at the queens room couldn't justify the event. There was a reasonable population on the ship to justify a dj and some more modern dance music. Embarktation and Disbarktation service was well coordinated. The tender service at port Arthur was well managed. The nunever of tenders operating and their frequency just made the whole process flow so smoothly. I did two short excursions and found that well organised from the purchase, meet and greet and the service provided by the operators. However when it came to cost, we didn't realise that the price offered was in American dollars. A lot of ships that operate in Australian waters during their stay offer australian prices. I found curnard did not clearly disclose this fact. As a result not only did we have to the equivalent in American dollars but the currency conversion rate was very high.disappointed with this lack of disclosure. Read Less
Sail Date March 2020
First time on Cunard, we were supposed to do back to back cruises from Sydney but the New Zealand cruise was cancelled due to the virus. The six day cruise itself was lovely, free from any dramas and we formed some lovely connections ... Read More
First time on Cunard, we were supposed to do back to back cruises from Sydney but the New Zealand cruise was cancelled due to the virus. The six day cruise itself was lovely, free from any dramas and we formed some lovely connections with the staff. Our room was the cleanest of any cruises we have ever been on, well done Cunard. Loved walking into a room where I don’t immediately think I had better start cleaning. The food was lovely, a bit repetitive in the buffet but still fine. I really want to say how wonderful Cunard itself has been. Having cancelled our second cruise they couldn’t do enough for the passengers. Booking accommodation, rebooking flights, booking us into a lovely hotel where we bunkered down until our flight back to Perth. Although it was sad to no be able to undertake our second cruise, the amazing manner in which the company and staff rallied around and provided one hundred per cent support helped in this disappointment. Many thanks to Cunard we’ll definitely travel with you when the time is right. Read Less
Sail Date March 2020
Over a year and half in planning with another couple, we booked the Australian Wilds & Beyond (OCY200303-17), going from Sydney to Singapore on Crystal Serenity through our travel agent. We opted to book our own airfare to Sydney and ... Read More
Over a year and half in planning with another couple, we booked the Australian Wilds & Beyond (OCY200303-17), going from Sydney to Singapore on Crystal Serenity through our travel agent. We opted to book our own airfare to Sydney and home from Singapore using frequent flyer miles. And since we were going all this way, we decided to go to Sydney 5 days early to explore a city we had always wanted to visit. We also planned our return trip home out of the ending point Singapore, but 3 days after disembarkation. Trip began Feb 25, 2020 and was to end on March 23. On Tuesday, Feb 25th, we boarded our flight to Sydney and arrived there on Thursday, Feb 27th (Feb 26th in the US). Once we cleared customs and obtained our luggage, we received a phone call from our travel agent advising us that he had just gotten word that Crystal had cancelled the cruise completely. We were all tired and had prepaid transportation and hotel accommodations in Sydney, so we gathered our things and proceeded to our hotel. After relaxing for a bit, we regrouped and worked with our travel agent to rebook us on another cruise that was available leaving Sydney. We found several to choose from but fortunately we settled on the Silversea Muse going to New Zealand. Due to the current situation in the world, they had several cancellations and had some space available. Since the window was so short, there was no time to provide us paperwork for luggage and checkin. Our hotel however was a starting point for many of their booked passengers, and they had several representatives there to assist. The ladies were able to provide us the information we needed for the ship, and also some shopping advice for the few days we had left in Sydney. We also found out when the first bus was leaving on embarkation day so we scheduled a car to pick us up and deliver us to the terminal before they arrived. We were greeted warmly by the staff at the terminal and they were so helpful with our luggage even though we had no tags. We filled out the required health paperwork, had our temperatures taken and checked in within minutes. Before we knew it they were welcoming us onboard and we found that our suite was already ready and available and our butler, Rodney, was there to greet us. The suite was beautiful and the service impeccable. We really loved the daily laundry and dry cleaning same day service, out by 9am and returned by 5pm that same day, and hung in the closet. Rodney also took our shoes and polished them and returned same day. We had special requests for canapés and he handled that too along with stocking our favorite bottle of wine. We like coffee in bed every morning before we start getting ready, and it was delivered like clockwork every morning before we arose. After getting ready and going to breakfast, our room was cleaned and ready when we returned. We were always greeted by name, I think they get our pictures and study them so they can address us, first class service. We were truly impressed when on the first day we went to the excursion seminar and was greeted by the excursion desk manager by name as we approached the venue, having never seen her before, and she continued to delight us through the cruise, accommodating all of our needs, especially since we were so last minute with our booking and many of the excursions were full. The same is true for the restaurants as many were already booked fully but the manager gave up his table to accommodate us on formal night. The cruise director, Nolan, was amazing, keeping everyone entertained in daily trivia, doing standup in the theatre and singing, very talented and his team of performers were very talented as well. Our bartender, Oliver, in the La Dolce Vita lounge was a gem, having our drinks prepared the moment he saw us arrive so we didn’t even have to order from a waiter. I have to say that the service provided on the Muse was the best I have ever had on a cruise ship, and not just these people, but the whole crew. The wait staff, the maid service, the butler, the restaurant managers, the sommeliers, the performers, the spa professionals, reception desk, the excursion desk, all of them were so caring and wanted to make our experience the best, and they managed to do that and then some. We will definitely cruise with SilverSea again, hopefully sooner than later. Thank you. Read Less
Sail Date March 2020
We chose this cruise at the last minute due to changes with our original plans and port restrictions in Singapore and Hong Kong. We decided to stick close to Australia/New Zealand. The Queen Elizabeth is a beautiful and classy ship ... Read More
We chose this cruise at the last minute due to changes with our original plans and port restrictions in Singapore and Hong Kong. We decided to stick close to Australia/New Zealand. The Queen Elizabeth is a beautiful and classy ship with amazing ambiance and so many beautiful pieces of furniture and decore. We loved the main dining room and were struck by how very good the menu was on each and every night. We felt spoilt for choice. On some days, we dined there at lunch time also. We couldn't have been more impressed with the offerings in the MDR. The service was also fantastic on each occasion. It was our pleasure to attend the formal evenings and watch so many passengers join in the dancing with the wonderful band on board. We were told that the ship was formal, but we did not find it stuffy or snobby at at all. We met many nice, friendly people from all walks of life on board and from all over the world. We really enjoy being able to wear nice clothes to dinner every night and we appreciated that other passengers embraced the standards that Cunard has come to be known for. We also went to the nightclub on a couple of occasions, which was open until very late. We don't understand the reviews here that say that most people on this ship go to bed early. We didn't see it this way at all. The nightclub was quite full of many younger people and family groups of all ages each time we went there. We didn't think that the crowd on this ship was any older than on other cruises we've been on, and even if it was, we would never consider that to be a negative. We love talking to older folk as they tend to have had many interesting life experiences that they are happy to share (we are in our mid-50s). Overall, this was a really fun ship and a great cruise around Tasmania to Melbourne. We were sorry that this cruise was only 5 nights and that we didn't book a longer cruise. We were really sorry to get off and now that there are travel bans on, we don't know when we will be able to experience the Queen again. We hope it's not too much longer. Read Less
Sail Date March 2020
Hello, we just got back from our Viking Ocean cruise from Australia and New Zealand on the Viking Orion. First let me tell you it was well worth the time Money and experience. We had a great time on the ship and the ports of call. The ... Read More
Hello, we just got back from our Viking Ocean cruise from Australia and New Zealand on the Viking Orion. First let me tell you it was well worth the time Money and experience. We had a great time on the ship and the ports of call. The crew is absolutely fabulous, they were the friendliest and most helpful staff I have ever cruised with (with about 12 cruises so far that saying something). The food is excellent and the preparation is 5 star. The rooms are spacious and well setup. Free use of the laundry rooms was a very nice perk for a 2 week cruise. The onboard entertainment is fun and professional. Brian the Cruise Director is a classical trained singer and has an exceptional voice. The embarkation and disembarkation was quick and organized well. With all the Virus scare going on they were very careful checking us in the first day. Most of the included excursions are just a bus ride around the local city. The quality of the excursion is based on the quality of the driver who talks about the area and sights. He has to do this while driving so can sometimes loose his train of thought. All the ports were worth stopping at and exploring. We did 3 privet tours and one Viking paid excursion. All the passengers were friendly and had no problems with any of them. The only complaint I have is the constant changing of tables when dining (first come first assigned and rotated to balance out the restaurant. The plus side of this is you meet more people, The down side of this is you don't really make any real connections with your new friends and get to know them well over an extended cruise. The internet is spotty and weak and very bad in port. We really enjoyed the relaxed atmosphere of the cruise and the enrichment lectures they had on the area and people we were going to visit. From the lands history to the origin of the people living there. Informative and relevant information was passed on to help you get the most out of each port. We will be doing another Viking cruise in our future, both Ocean and River. The have earned their quality reputation. Read Less
Sail Date February 2020
We wanted to try Silver Seas as a comparison to other lines weve used like Regent, and were very pleasantly surprised. This cruise was not destination driven for us as weve been to these ports several times over the years, so the fact that ... Read More
We wanted to try Silver Seas as a comparison to other lines weve used like Regent, and were very pleasantly surprised. This cruise was not destination driven for us as weve been to these ports several times over the years, so the fact that itinerary was changed due to the virus issue didnt fase us. It was always about the ship board experience for us, and we both feel it was the best ship experience of all our cruises in the 30 years we have been cruising.The food was of a consistently high standard, but the stand out experience for us was La Dame and Indochine, the food and presentation had a finesse not seen in many land based venues these days. The service was amazing everywhere, and the whole crew were polite but friendly.Our butler and his 2IC WERE FABULOUS, and thank you both for our special surprise, what a great team.Again thanks heaps Akash and Amool. Namaste,Cheryll and Peter. Read Less
Sail Date February 2020
If I could rate Viking with a 10 star review, I would. We were on the 30 day Australia, Indonesia, Asia leg of the Ultimate World Cruise. When we signed up for the cruise we were worried about wildfires, volcanoes, and possible riots in ... Read More
If I could rate Viking with a 10 star review, I would. We were on the 30 day Australia, Indonesia, Asia leg of the Ultimate World Cruise. When we signed up for the cruise we were worried about wildfires, volcanoes, and possible riots in Hong Kong. Who would have thought we would be faced with the Coronavirus outbreak? The itinerary we signed up for was definitely not the one we took. The ports pretty much changed on a daily basis with our original disembarkation in Hong Kong, being moved to Singapore, and finally Bali. Because we needed to bypass China and Malaysia, we spent 22 days in various parts of Australia, visiting some very interesting added ports. We even sailed to New Caladonia. The crew were short handed as many were not allowed to board in Sydney because of the regions they had came from, but the service was still excellent throughout the cruise. When we got to Indonesia things really changed, as we were not allowed to dock in Surabaya or Samarang because of a rumor that we had coronavirus passengers on board. We were also turned away from Bali for a day because of the same rumor, and then it all became political between the Indonesian countries. We had our temperatures checked in Komodo, Samarang, and Bali. Al three times everyone on board, including crew were deemed healthy, no fever. An executive from Switzerland flew out to negotiate with the Indonesian government in Bali, and we were finally allowed to dock in Bali for a day of tours and disembarkation. Who knows what that negotiation cost Viking, I am sure they paid dearly. The main reason for the 10 star review was how well Viking went far beyond anything we could have expected to keep us safe and healthy. Our original air itinerary was changed 4 times, everytime with the intention of keeping us safe and out of Asian airports, thanks to the wonderful and capable people in Guest Services. Our Cruise Director, Beven, was remarkable. He dealt with the whole situation with humor, transparency, and an ability to keep us all feeling safe and calm throughout all of the uncertainty. We were all in the same boat, so to speak. We were always kept informed as to what was happening whenever staff knew. The real downside was the flight from Bali, to Dubai, then home to San Francisco, 35 hours total, but again, to keep us safe. Since our flight left at midnight Viking put us up ia a lovely beach resort for the day, including a nice room and meals. We met some amazing people onboard and everyone seemed to interact more openly with each other because of our shared situation, which was really nice. We almost cancelled the trip last minute, but we are really glad we didn't, as we had a great time overall. This was our 5th Viking cruise and the entertainment was by far the best we have ever had. The talent, from the singers and dancers to the cruise director, and the asst. cruise director were extraordinary. The excursions were not the best, but with the constant change in itinerary, Viking did their best with last minute arrangements. The food was varied and very good. They had to be creative, as provisions were sometimes delayed because of the port changes. We were also nicely compensated with a very generous future cruise allowance. Overall, we are again greatly impressed with Viking and their regard towards safety for all of the passengers onboard. We felt much safer from the Coronavirus on board the ship than we feel being back in the US. As the Captain reminded us daily, WASH, WASH, WASH, and take care of each other. Thank you Viking Cruises! Read Less
Sail Date February 2020
My husband and I chose this cruise because of the itinerary and our past experience with the vegetarian food on Oceania. We have only sailed on the larger Oceania ships - this was our first time on one of their smaller ships. We could ... Read More
My husband and I chose this cruise because of the itinerary and our past experience with the vegetarian food on Oceania. We have only sailed on the larger Oceania ships - this was our first time on one of their smaller ships. We could not have been more disappointed in the food quality and selection. The limited number of options were vegetables that were either fried, soaked in oil or in a cream sauce that tasted horrible and was highly caloric. Two nights in a row featured the identical menu for Pan-Asian food; another two nights in a row featured New Zealand cuisine - again, the identical menu. One of the evening they did not even offer a green salad. My husband lost 8 lbs. because there was nothing for him to eat at dinner. This cruise was a nightmare, from start to finish. We paid for a penthouse and were told, in writing, we could board at 11 a.m. We had to sit in the terminal for 2.5 hours because they had to disinfect the ship from the prior cruise, where guests suffered from a gastro-intestinal virus. When I asked why they didn't send people an email to this effect, they said they did. We never received an email, and all of the other guests waiting at the terminal said they did not, as well. For three quarters of the time on the ship, they sprayed disinfectant all over the tables and chairs, which landed on the food we were eating. The smell and taste of disinfectant served to ruin our eating experience even further. There were no table cloths or place mats for more than half of the trip. The first evening we sailed, the captain chose to go out on seas with 30 foot waves and not inform the guests. As a result, the majority of guests with whom we spoke got motion sickness. I was so violently ill that the doctor had to come to my cabin twice to administer shots of zofran. I was billed $327 for this - which added insult to injury. After 24 hours, I felt well enough to leave my cabin. Upon speaking with the Executive Concierge, I was told the captain had "made a mistake" by not informing guests of the impending 30 foot waves, and that I should just file a claim with my insurance company. Other guests shared that glass bottles and glasses flew from their table tops and shattered in their cabins throughout the night. Oceania never apologized to anyone. We could have stayed in Sydney that evening, since Oceania cancelled our first port of call (Eden) due to the brush fires. There was no reason to take the ship out into such rough seas. These examples are just the tip of the iceberg regarding our experience. We will never cruise on Oceania again. We cruise often and this was absolutely the worst experience we have ever had. The only thing positive was our Penthouse cabin. The ship was not in good condition and it really should be put out of service. This was anything BUT a luxury cruise. Read Less
Sail Date February 2020
Our cruise was wonderful and though the ship had challenges out of their control (previous cruise had GI case and then, on board more GI cases) which necessitated a deep clean before embarking which delayed everyone in Sydney and then ... Read More
Our cruise was wonderful and though the ship had challenges out of their control (previous cruise had GI case and then, on board more GI cases) which necessitated a deep clean before embarking which delayed everyone in Sydney and then strict Code Red Level 2 protocols until the GI cases abated though they continued sanitizing and started taking temperatures half-way in NZ due to increase threat of the Coronavirus). Our TA sent us the Oceania emails advising us about the GI cases so we were prepared and Captain came on each day to give us an update as well as the CD, Corey. Sailing under a Code Red Level certainly dampens the O experience in dining rooms etc., however we found the crew to be very pleasant and provided top notch service (other than one or, two). We loved all of our ports of call (other than Gisborne): Burnie, Tasmania, Dunedin - Napier - Tauranga and beautiful Akaroa, NZ! Especially, enjoyed our encounters with Australian wildlife: koalas & kangaroos and even the Tasmanian devil. Then in NZ, the albatross centre outside of Dunedin, sheep farm in Akaroa, little penguins in Napier. We took a combination of O shore excursions and independent (we still find good value if you purchase YWC 25% off if you book 6 or more on this cruise and always compare total $ compared to taking OLife Excursions). The ship's renovation is beautiful and as we have been on many O cruises, we liked the new lighter colour scheme. Crew were fantastic. Food also great though did notice that the GDR dinner menu mimics the Terrace which is disappointing as limits variety; further, found we enjoyed the Terrace food better than the GDR for dinner. The Exec. Concierge was very helpful and found the Maitre d' from India in Polo and then Toscano outstanding! Recommendation to all passengers: wash your hands as even with Code Red, my husband noticed men not washing hands after using the toilet! Other: we do wish all passengers abided by the country club casual dress code and wish O was firmer to passengers as enough with the lumberjack shirts in the Speciality restaurants. Read Less
Sail Date February 2020
Just returned from Viking Orion- Australia and New Zealand, plus a pre-cruise to Cairns. Over all our trip was wonderful. We were so blessed with good weather and mostly calm seas. Our flights took us from KC to Dallas, to Sydney. Then ... Read More
Just returned from Viking Orion- Australia and New Zealand, plus a pre-cruise to Cairns. Over all our trip was wonderful. We were so blessed with good weather and mostly calm seas. Our flights took us from KC to Dallas, to Sydney. Then to Cairns for our pre-cruise. I would recommend this pre-cruise because the northern part of Australia is beautiful with the Barrier Reef and rain forest. Our Sheraton resort was also quite luxurious and the town of Port Douglas is a great tourist area. Many artisan shops and reasonably priced restaurants. Our flight back to Sydney was delayed, so we did not get on the ship until close to 7pm. Others, who did the pre-cruise, wanted to do the evening dinner excursion that first night, but missed it due to the flight delay. The next day, we did the Sydney city tour and had free time in the afternoon. Unfortunately, our bus guide for the city tour was terrible, so we were disappointed that we did not learn more history etc., in Sydney. I did comment on the excursion review that our guide was a spacey 30 something more interested in her dare devil sports, then informing us about the area. Oh well. In Melbourne, we opted for a day long wine and animal park excursion. It was enjoyable, worth the money, but the time at the winery was too long. The wine presenter personally poured samples into 70+ glasses, which took close to an hour, with the cheese paring. After that we had lunch, which was delicious. The first group there had 30 folks, so their tasting went faster, and they finished lunch with desert in a timely manner. Our group rushed through the meal and some folks did not get desert, due to the timing. We were not affected by the fires or smoke that was happening between Sydney and Melbourne. Nor did we have any mention of the virus that has affected other cruise ships further north. We did the included tours in Hobart, Tasmania and Dunedin NZ. A lot of beautiful gardens, architecture, and nature to observe. In Christchurch, we chose to see the inland of NZ, and did the Lord of the Rings excursion. It was interesting to see the mountains and flat countryside as we drove about 2 hours. We were a bit disappointed in our lunch, probably because in the past, we have gotten great food in the additional excursions. Our stop was at a town hall were a couple senior aged women served cold sandwiches. There was fruit and sweets, but not the gourmet food you think about with Viking. In defense of the folks, in town, we were in the middle of nothing, so I get that resources were limited. My suggestion was to lower the price of the excursion and maybe state a simple lunch is served. We also stopped there on our way back for tea and sweets. At least the bathroom was clean. Our bus ( 1of 3) broke down on the way back, but the company was prompt to replace it and get us back to the ship in a timely manner. Our second bus had poor air conditioning, but we were all happy to be on our way. In Wellington, we went on the included city tour, and rushed back to the ship to watch the Super Bowl. Free beer was served that afternoon. Being from KC, we were delighted our team won. In Napier, we signed on for a winery tour, and were not disappointed in our choice. Clearview Estates provided an appetizer and wine pairing, along with a very interesting presentation by the owner/wine maker. Our second winery had more of a brief wine description and set out a tray of cheese and crackers. for all to enjoy. The other wine excursion did not have the food and wine paring that Clearview offered. Rotorua was the stop my husband and I did the kayak excursion. If you enjoy canoeing or kayaking, I would recommend this option. Fun drive out to the lake, fun folks at the kayak company, and fun time in the hot sulfur baths. We wore UV protected shirts, another thing I would recommend, although they had plenty of sun tan lotion for all to use. In Auckland, we did the included city tour and then the Sky Tower and Aquarium. The afternoon tour also took us past 3 places we saw on the included tour, so I thought we could have skipped that and just gone to the museums. Overall, we had enough time to see everything. The next morning we exited the ship about 8am. We had a late fight, so Viking asked us if we wanted to spend the day in a hotel, next to the airport, or go to the hospitality room ( in a hotel) in downtown Auckland, then be transported to the airport. We chose the day in downtown Auckland. We went with other folks to the art museum and had a great Mexican lunch. We were told the last bus to the airport was 4pm, which we board at 3:45. Because our flight was 10:55pm, we ended up at the hotel ( at the airport) anyway. It was nice to relax on a super comfy bed with regular TV, and really fast internet. If I knew that was the plan, I would have showered at the hotel and not packed like I was ready to travel the night before. Oh well, but thank you Viking for taking such good care of us. I hope this review helps those wondering about this cruise trip. We were very pleased and grateful to Viking for providing a wonderful vacation/holiday. If anyone has specific questions, don’t hesitate to contact us. Read Less
Sail Date January 2020
Oceania admits they charge more because they offer SIZE, SERVICE, and PORTS. All we got on this cruise was Size. Our renovated cabin had a large depression in the floor next to the bed that was a major tripping hazard. Housekeeping said ... Read More
Oceania admits they charge more because they offer SIZE, SERVICE, and PORTS. All we got on this cruise was Size. Our renovated cabin had a large depression in the floor next to the bed that was a major tripping hazard. Housekeeping said it had been reported but management chose not to fix it. We asked for a different cabin and had to keep asking and eventually we were given a different cabin (same size, different floor) but had to pack ourselves. After 3 trips with keys that didn't work and 30 minutes of waiting for someone to open a door and several wasted hours, we dragged our carry on bags up the stairs while the ship did send someone with a trolley that could hold the 2 large suitcases. Shame on Oceania !! We should not have had to move ourselves because you gave us a room that should not have been in use. There was terrible service in the dining room almost every night and we were usually a party of 6 or 8. Exceptions were the days after we finally complained to the heads of dining. For example, they offered menu's and didn't return to take orders without us going to the maitre'd and asking for someone. They served a delicious sole with bone in, but failing to de-bone or tell us the bone was in. In the premium restaurant, the same entree was automatically de-boned prior to serving. For this we got an apology and strawberries in our room. Waiters rarely offered suggestions and often did not know about substitutions. In one case our waiter did not know the ship had romaine lettuce even though ceasar salad was a nightly offering. I reminded several that the ladies at the table should be asked for orders first and served first. To make matters worse, the head of dining services argued with our party one night insisting we were in error and had misunderstood his invitation. He could and should have just apologized for the misunderstanding or said nothing at all, but he chose to argue he was right and we were wrong. I could hold it no longer and reminded him that the customer may not always be right, but they are always the customer. As to quality of the food, there were times that it was very good. They have chosen to make many of their dishes very low in taste so as not to offend guests who don't like spices. For people who have more adventurous taste buds, but menus are lacking. On our final night, when most cruises have a special dinner, when our waiter asked us what we wanted, 3 people at our table asked for a different menu - it was disgusting! We ordered from the "always available" section. How sad is that. This was our third cruise on Regatta and this was by far the lowest level of service we have seen. Only our house keeper regularly called us by name. One server called me by name and that was after our first terrible service in the dining room and I am sure we were the subject of a staff meeting. No more towel sculptures, no more personal touches. The renovations did nothing to address the terrible conditions in the Regatta Lounge where the "performances" are held. Only the first row of chairs can see what's happening on the stage. All that money spent and all they did was change some carpet and wallpaper and bring the staterooms close to what every other lower cost cruise line offers. And as for the 3 missed ports, including Milford Sound, which was something we were really looking forward to, there was NO EFFORT AT ALL TO OFFER SOMETHING TO THE GUESTS IN RETURN!!!! How about some kind of party or special dinner or dare I say credit? I didn't rate "shore excursions" below because we learned long ago that Oceania's excursions are NOT worth the money. They are expensive and crowded and we have arranged for private tours for many years and been very satisfied. You get to do and see exactly what YOU want and don't have to wait for your nearest and dearest 46 friends. I should never say never, but I can't foresee any reason why we would ever step foot on another Oceania ship again. Read Less
Sail Date January 2020
We chose this cruise because of the itinerary and the standard of care afforded by Oceania. We really enjoyed this cruise. The passengers were younger than anticipated; we met many interesting people. All the staff were exceptional: ... Read More
We chose this cruise because of the itinerary and the standard of care afforded by Oceania. We really enjoyed this cruise. The passengers were younger than anticipated; we met many interesting people. All the staff were exceptional: professional, polite, competent. The food and food venue choices were varied and many. I do feel the desserts were not up to what we experienced on the Marina about 20 months ago. The entertainment was more than I expected. Anyone that can get an entire large group of people up and dancing in their seats is admirable. I admire Cory, the cruise director, for his efforts, professionalism and sense of humor. We missed a few ports due to weather. Unfortunate, but the Captain kept us safe and there is a lot to be said for days at sea. Apparently, some people were quarantined but you would never know it. So much care to prevent germs and eliminate the risk of illness. I appreciate that. One of the sweetest portions of the cruise was when most all staff were on stage at the Regatta Lounge to thank the passengers and an opportunity for the passengers to thank them for their efforts. It is so nice to eat where and when you want without any rules. My husband and I have noticed that the mid-cruise feedback process is taken very seriously by staff; any concerns are addressed immediately The Regatta, recently renovated September 2019, has elegant, embroidered fabrics. The artwork was lovely and the color palate soothing. Our concierge cabin was small, but extremely elegant and convenient. Plenty of storage. The soundproofing made our room very quiet, even though we were right by the elevator. I enjoyed a facial, pedicure and amazing 75 minute hot stone massage in the newly established spa. I especially enjoyed hearing the talks from the marine biologist about bird and fish life. The historian did a great job educating us about our upcoming ports. The expansive library is quiet with an extensive collection and duplicates of more popular titles. The internet worked pretty well. I love the 4 pm high tea with the elegance of the string quartet and being served with white gloves and silver service. The two for one cocktails were nice and contributed to a sense of conviviality among those sailing. For those unhappy sailors I suggest finding another cruise line more to your liking instead of complaining about your first world problems about not being addressed in the proper manner or having to unpack your belongings. Read Less
Sail Date January 2020
We chose this cruise because we had long talked about going to Aus/NZ and with free airfare, it was time to go! A storm out of Antarctic kept us from stopping in the port of Dunedin, and fire danger cancelled out Melbourne "Koalas ... Read More
We chose this cruise because we had long talked about going to Aus/NZ and with free airfare, it was time to go! A storm out of Antarctic kept us from stopping in the port of Dunedin, and fire danger cancelled out Melbourne "Koalas and kangaroos at Sunset" special tour, but with 105 degree temps from winds blowing off the outback, I can't say I was all that disappointed! The rest of the cruise was up to our expectations from having taken a number of Viking River cruises before. This was our first ocean cruise and it gave us just enough of a feel for NZ that we now want to go back, take the Trans-Alpine train, visit greenstone country on the west coast of the S. island, go to Te Anu, visit Queenstown, and see Milford Sound, all things that weren't on the cruise itinerary to start with. The Viking Orion has an on-board planetarium and we had University faculty lecturer experts in Astronomy, History, Military History, and Geology. The on-board entertainment was above our expectations and Brian, our Cruise Director, blew us away when he performed NessUN Dorma to close the evening's entertainment one night. Viking is known for it's more cerebral entertainment and it did not disappoint. We loved the onboard experts' presentations and the planetarium, which doubled as an IMAX 3D type theater with the initmacy of only 20 some seats, was a huge bonus and is not available on all Viking Ocean ships. We will book on the Orion (or one of the other 2 that have a planetarium) whenever we can! We will for sure choose Viking again! Staff were super friendly and expert. We tried the specialty restaurants (Manfredi's - Italian, and The Chef's Table - fixed menu with wine pairing - menu varies throughout the cruise) the main restaurant (called The Restaurant), and we kept going back to the World Cafe, which had fabulous views from the 7th deck, a wide selection on the buffet and the choice to dine inside or out on the deck. We loved the high tea, served all 'sea days', but we found that too many scones with clotted cream and strawberry jam and finger sandwiches can ruin your dinner appetite, and with the great seafood buffets, BBQ buffet, sushi, and always a carved meat and far too many sides to begin to mention, on top of the gelato and dessert buffet, we had to skip high tea, if we wanted what was being served for dinner that night! There was a little glitch with Embarkation that resulted in passengers standing out in the sun, uncovered for almost an hour because the boat was not docked at the main terminal in Sydney. The next day we were docked there and all embarkation and disembarkation went flawlessly, but the first day was well over an hour standing, most of it out in the hot sun, while everyone went through a makeshift screening - just very slow. We were grateful it wasn't pouring rain, but the hot sun was burning people because of how long they had to be out in the sun. Highly recommend Viking. The quality of staff and service we came to expect on Viking River Cruises happily extended over to this Ocean Cruise. We'll be back! Read Less
Sail Date December 2019
We have cruised on Silversea a number of times, this was a highlight of all our sailings. What was not to like?????? (see previous review) The ship was luxurious , deluxe verandah immaculate, dining in the main restaurant excellent as ... Read More
We have cruised on Silversea a number of times, this was a highlight of all our sailings. What was not to like?????? (see previous review) The ship was luxurious , deluxe verandah immaculate, dining in the main restaurant excellent as ever, with very attentive waiters who knew what your wine selection would be and got it, also organised items from other menus on the ship. Like the drop egg noodle soup! yummy. The Blues Bar menu didnt change and was unappealing, but the Indochine and the Bar grill at night were fabulous. Unfortunately the rain and wind dampened the night venues, but we had excellent meals in our room. We thought the entertainment was great, the 6 singers were all well above expectation, and the costuming superb. Having Mark Vincent flown down from Sydney for an unexpected concert on a Sunday night in Melbourne was a highlight, we loved it. Both embarkation and disembarkation was excellent, as we'd had to fly from Brisbane to Sydney were very relieved we could get onto the ship and in our room in very quick time. We are also members of Virtuoso, and our hosts, Willo and Michelle from the USA were a hoot and we enjoyed our day out in the wine country with them. Yes, this is a line for the more mature who love good cuisine, good service, excellent presentation and love a little dressing up. Should be more than 1 time on your bucket list. Carmel Sunshine Coast Read Less
Sail Date December 2019
I paid over $14,000 for a solo stateroom for a 31 days luxury cruise. OCI's confirmation brochure informed that an automatic 18% gratuities would be added to my account. I called the cruise planner stating that gratuity paying is my ... Read More
I paid over $14,000 for a solo stateroom for a 31 days luxury cruise. OCI's confirmation brochure informed that an automatic 18% gratuities would be added to my account. I called the cruise planner stating that gratuity paying is my prerogative, not OCI's. He stated that I must inform the Purser on board. I did so after embarkation. Even then "automatic gratuity" charge appeared on every charge statement. The overall cruise experience was anything but luxurious. Yes, the food quality and service was very good but not luxury class. The land excursions were average in quality except in Bali. That was the opinion of the most other experienced passengers. Majority of the senior cruise personnel was 'white.' They displayed a colonial and arrogant attitude, including the captan. His brief announcement in broken English dealt with position of the ship but nothing more engaging. The wifi was spotty, even when the ship was at ports. My stateroom service was good for which I paid gratuities directly to both the service people three times during the voyage. On top of all the above, OCI charged my American Express account for the amount of $625.87 on 1/6/20 for "automatic gratuities." I had requested on three occasions that the cruise company NOT charge my account. And they had agreed that I would not be so charged. The Purser even sent me the notation confirming my request. But the Company's accounting folks did in fact charge my Amex card. And then they lied about it. After disembarkation, I complained to their Guest Relations for two reasons via two emails, as they advised me. After returning to Las Vegas, I tried to reach someone senior and responsible. But OCI has constructed 'fire-walls' to obstruct/deny cruise guests' access/complaints to senior company folks. When I called OCI they advised that I must write to the guest relations about my post-cruise concerns. I sent them two emails regarding my complaints. One reason was they posted someone else's statement on my door on the night before disembarkation. The other reason being that there was no one available to answer or deal with my questions about the wrong statement on the disembarkation date - 1/6/20. I along with the other guests had to disembark by 8:30 am. The Company administrator for handling post-cruise concerns and questions finally replied to my emails after one month. In it he tried to sweet talk me into believing that it was minor "human error." Eventually, they did revise, corrected my accounting statement. It as well as my credit card statement now show a refund/credit to my account of $216.30. My cumulative experiences on this luxury cruise left a real bad taste. Especially after paying so much money. Also because of their accounting practices and lies. Therefore, i have complained to the government's consumer finance department. I am posting this review on Cruise Critic as a warning to future passengers who may want to cruise with OCI. Read Less
Sail Date December 2019
Freshly perked up from her recent refit, Regatta was a charmer. Our penthouse had been totally redone in soothing sea colours and lots of light, the public areas were inviting, and despite the rumors we had heard about the effects of ... Read More
Freshly perked up from her recent refit, Regatta was a charmer. Our penthouse had been totally redone in soothing sea colours and lots of light, the public areas were inviting, and despite the rumors we had heard about the effects of Norwegian penny-pinching in the culinary department, the food seemed to us at least as good as we remembered from previous Oceania trips and perhaps even better (of course, this voyage covered the holiday season, so that may have played a part: Christmas Eve dinner at the Italian restaurant, Toscana, for instance, was like it must have been to eat at the table of a medieval pope). Everything seemed to run with a smooth efficiency. The staff and crew were engaged and consistently attentive, and you never felt hurried or manipulated or treated like a number, the way you might on other vessels: tour departures were orderly (though not always on time) and overall organization was so smooth I saw no serious line-ups for anything. Oceania has been in the business long enough to get these things right, of course, though crews and staff are always changing and there are no guarantees. One of the reasons we took this cruise was the itinerary—a chance to see the Komodo dragons, and an up-close look at village life in Papua New Guinea, as well as an opportunity to revisit Bali—and we weren’t disappointed. And our encounters with Australia—the people and the places and the wildlife—were a surprising delight. The tours themselves had obviously been chosen and vetted with some care, and any hiccups we encountered (drivers uncertain about destinations, for instance) were decidedly first-world problems. One of the secrets of this class of ship, despite the vessel’s smallness, is that there’s always a little corner just for you (though it’s not always in the library, where the comfy seats fill up fast). We quickly got into the habit of taking afternoon tea, a gracious affair accompanied (as it is on all six of the Oceania ships) by a resident string quartet, then catching up with the quartet when they did their after-dinner set in the hallway above the grand staircase, where the evening’s post-prandial passegiata takes place. Listening to them was quite the most enjoyable way to digest the evening meal, and some nights they were playing to a standing-room-only crowd (of about twenty). Quite often the captain himself hovered at the back. (In the lead-up to Christmas a display of gingerbread mansions was set out in the hallway, fronted by a spread of cookies and Christmas cake and fruit, and it was fascinating to see how many people, just risen from their four-course meals at the Grand Dining Room and making their replete way past us down the corridor to the show lounge to be entertained, would snatch up a cookie or two and munch them as they strolled past.) At the end of their program on Christmas Eve the quartet players set down their instruments and sang a traditional Polish carol, tender and simple. For a moment they turned that little corner of the ship—a decorated tree in the corner, cake and stollen on the table beside the gingerbread castles—into a little shared vignette of Christmas spirit and cosiness. The smiles that people smiled at each other—maybe a couple of dozen were there—were spontaneous and natural. For a special moment, it was like being at home. The entertainment offerings never have been one of the great draws on these smaller ships, and this cruise was no exception, though the small team of singers and dancers put then hearts and voices into everything they did—and where, other than on a cruise ship, are you going to hear four different renditions (three of them live) of Somewhere Over the Rainbow in a 36-hour period? Three might be coincidence. Four suggests a leitmotif. First it was in the Renee Zellweger movie Judy, which they showed as a matinee on a sea day. That night two of the ship’s singers did a version of the famous Garland/Streisand duet. The following evening the string quartet played their own arrangement. And the same night the featured entertainer, a two-time world champion harmonica player from Malaysia (you never know, do you?), played it as the closing selection in his K-pop-style show. It was, he said, a song about hope, and indeed it is, which of course makes it very appropriate for a shipload of eternally hopeful travelers like us. Of course, the “loyalty” evenings of handshakes with the captain and free champagne were entertainments in themselves. This is where the Oceania frequent flyers are made to feel important, and the events have a distinct flavour of the cult. Without us, the purser said, they wouldn’t have jobs, and he emphasized his gratitude by falling to his knees to thank us. Various couples were called to the stage to receive their long-service pins, and we were asked to give a special round of applause to an elderly couple who were spending something like their 478th night on an Oceania ship. They tottered to their feet and waved their acknowledgment, as celebrities do. Surely they must be at least non-voting members of the Oceania board by now. We lesser mortals could only reflect glumly on how many hundreds of thousands of dollars (not to mention years of our time) we would have to spend if we hoped to compete. I had to have another glass of champagne to keep my spirits up. A later loyalty reinforcement session featured a parade to the stage of over 100 members of the ship’s crew, resplendent in their best uniforms (our butler and our house-keeper prominent among them), to be showered with the love and gratitude of us, the audience. The new purser (replacing the one who had fallen to his knees before us a few days earlier, who I assumed was in the brig for excessive mugging, in both definitions of the term, judging from his on-stage antics and the wine prices) gave the same speech we heard from his predecessor. And a tall, authoritative woman strode forward to tell us firmly that she was “in charge of managing your loyalty on board.” No whips or stilettos were involved, but we understood. Then the entire audience was encouraged to perform (it is apparently an Oceania tradition) the singing and acting-out of the letters YMCA as the crew paraded off the stage to the infamous disco tune, back into the reality of the actual ship, where they would resume their duties of care and feeding (and managing) of the multitudes. This, we thought, is how it must feel at a political rally. Great fun. I’ve never been convinced that you get anywhere on these ships by complaining—passengers are always griping about something or other, and the crew and staff must inevitably get hardened to it—but I did have one interesting experience in this regard. It had to do with my complaints about the ambient music, which was almost exclusively high-decibel soul singers and freeform jazz, all day every day, even in the specialty restaurants (I was by no means alone in my complaint, to judge from conversations around the ship). Very early in the cruise, having had no success with the on-board staff, who said decisions on that sort of thing were made in Miami, I sent an email to Bob Binder, the CEO of Oceania, asking him to do what he could to have the public-area music selections include a wider range of musical tastes. I heard nothing back, so some days later I contacted Oceania’s public relations agents, with a copy to Binder: a reasonable and I thought persuasive letter, by no means a rant, pointing out that this was certainly not the kind of music you’d hear, at high volume and constantly, in a country club—“country club ambience” of course being one of the principal selling points and image-enhancers in all Oceania’s brochures and sales material. I also happened to mention that I’d like a response before I wrote my assessment of the cruise for Cruise Critic and Tripadvisor and my personal blog. The next day I was stopped in a hallway by the ship’s General Manager. “The music,” he said. “We’re working to fix it.” The Cruise Director reaffirmed the news to me that afternoon. An investigation was under way, he said. Mistakes had been made. And, sure enough, by evening the ambient music was totally changed. Volumes were down and selections were more varied. I was impressed. At last, I thought, I had been able to do a little something to improve the lives of my fellow human beings. I’d be interested to know if the changes lasted beyond the end of that cruise. Read Less
Sail Date December 2019
We have been on many cruises on other ships before but never on princess. My daughters went on sapphire princess and since then they keep on telling us to try any princess cruise ship because they are the best. So we booked one and not ... Read More
We have been on many cruises on other ships before but never on princess. My daughters went on sapphire princess and since then they keep on telling us to try any princess cruise ship because they are the best. So we booked one and not just anyone but the Majestic one. The ship itself is grand. The design and furniture inside the ship is very modern and classy. The adults only area called the Hollywood is amazing and no other ship compares. We liked it so much that we went there everyday. The cabins are wide and near providing a fresh feel. The bed matteress and pillow is very comfortable and felt new. The tv was great as it was big in size and the selection of movies on demand was great. Being all free was also a bonus. The food in the dining room and buffet was in an abundance and god quality. There was a wide range of entertainment on board with something always to do. It was our best trip to date and look forward to our next voyage with Princess. Just like the Captain used to say "The magnificent Majestic Princess..." Read Less
Sail Date October 2019
Just got back from a three night cruise with a group of friends to celebrate one of our friends significant birthdays. Had never been on a cruise ship before and thought the overall experience was fantastic. The ship is still very new, ... Read More
Just got back from a three night cruise with a group of friends to celebrate one of our friends significant birthdays. Had never been on a cruise ship before and thought the overall experience was fantastic. The ship is still very new, having been built in 2017. Our cabin was excellent and we spent so much time sitting on the balcony watching the sea pass by. The modern cruise ships are so stable, with very little impact from the waves of the ocean. The service and assistance from the staff was fantastic. We were made to feel so welcome when we got on board and this level of hospitality did not cease for the duration of our trip. Nothing ever seemed to be a bother for any of the staff. Overall, I would rate the ship, the staff, the service and facilities as excellent and would recommend this cruise ship highly. Read Less
Sail Date September 2019
We chose this cruise to see some of Australia as well as experience Vikings ocean cruise service for our first time. The service was excellent and matched what we had experienced in the past on their river cruises. All of the activities ... Read More
We chose this cruise to see some of Australia as well as experience Vikings ocean cruise service for our first time. The service was excellent and matched what we had experienced in the past on their river cruises. All of the activities and amenities were well run and the staff were very helpfull and efficient. The food service was top tier and the chefs menus were well thought out and never got boring or repetetive. Our on shore excursions were well organized and the operators they chose were for the most part knowledgeable and entertaining. There were a couple of exceptions on the excursions but guests were asked for feedback on each excursion and I'm sure the necessary adjustments were made to satisfy those guests. We have witnessed first hand how well guests were treated both on and off the ship. This was our first ocean cruise and we can say there were no disappointments. In fact we look forward to sailing with Viking again. Read Less
Sail Date March 2019
We chose the Viking Ocean cruise because we had done two Viking river cruises which were exceptional. So we were expecting the same on an ocean cruise. Not to be, alas! The ship itself, Orion, about 8 months old , is very well decorated ... Read More
We chose the Viking Ocean cruise because we had done two Viking river cruises which were exceptional. So we were expecting the same on an ocean cruise. Not to be, alas! The ship itself, Orion, about 8 months old , is very well decorated and spacious. Our room , a penthouse suite with veranda, suited us perfectly: spacious and lots of drawers. The bed was not comfortable: hard as rock. But when I told our cabin steward about this, he offered a topper...which made it a bit softer. Another drawback was a head shower that kept on swirling around every way but the right way! Like taking a shower with an attacking cobra!!! My husband took care of the problem by putting a bandaid on the collar of the shower head and forcing it to stay in the right position. Food was average. Sometimes awful: we asked for a hamburger well done. Came back almost raw. Included excursions were very disappointing. We were expecting guided tours but the guide was the bus driver. So he would stop and let us out on our own to explore. He would stay with the bus. Entertainment was very good. The personnel is absolutely marvellous, solicitous and caring. They treat you like royalty! But they have trouble speaking and understanding english. I would do another Viking river cruise but never another Viking ocean cruise. Read Less
Sail Date March 2019
The cruise exceeded our expectations and we thoroughly enjoyed the cruise. Excellent food and the ship and décor were beautiful. The staff was excellent and very attentive. Always there especially at the pool to give you drinks and ... Read More
The cruise exceeded our expectations and we thoroughly enjoyed the cruise. Excellent food and the ship and décor were beautiful. The staff was excellent and very attentive. Always there especially at the pool to give you drinks and water and make sure you had suntan lotion. The Retractable roof over the pool was really nice and we never had a problem finding a place whether we preferred to be in the shade or sun. There were so many places around the ship where you could find a quiet place to relax. The common areas were never crowded even though the ship was full. The restaurants & food choices were delicious. The lectures were excellent and we look forward to travelling with Viking again. We have gone twice with Viking on the River cruises which were also excellent and now we love the ocean cruises just as much. Would highly recommend travelling with Viking! Read Less
Sail Date March 2019
Chose this cruise for the destinations, which were wonderful. Ship was very clean and overall staff very friendly and attentive. Speciality Restaurants were of a very good standard. Spa was excellent. Entertainment shows were very ... Read More
Chose this cruise for the destinations, which were wonderful. Ship was very clean and overall staff very friendly and attentive. Speciality Restaurants were of a very good standard. Spa was excellent. Entertainment shows were very good. Live music being played during day and evenings in Main Foyer was repetitious. Main Dining was at times “ hit and miss”. Felt they had skimped somewhat on the seafood offerings. Buffet selection was limited and very few salads. Hardly any healthy options or sugar free or low carb dessert alternatives. Wine list was very limited as were range of drinks on offer with a silver drinks package. No premium bottled spring water on offer even with drinks package. Ship layout was similiar to that of River cruises. Ship also vibrated throughout the cruise. Had to wedge paper between doors on wardrobe to prevent noise from keeping us awake at night. Disappointing for a new ship. Bed vibrated from the ship shuddering. Captain did a great job of staying ahead of Cyclone at the top of Australia. We did miss seeing Thursday Island and the shore excursions we paid for well before we sailed in March. Quite understand the importance of staying ahead of the Cyclone however we were promised to be refunded the US$278 at the end of our cruise. Home one month now and still have not received a refund! Poor processing and customer service Viking . Overall value for money was not there with Viking. Azamara, Celebrity, RCL offer a better deal, wider variety of food at a higher standard. Have also cruised on Crystal which were faultless. This was our 12th cruise and we would not cruise with Viking again. Read Less
Sail Date March 2019
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was ... Read More
I chose this cruise as an opportunity for my partner to experience a cruise steeped in history which he loves and for a little luxury. I have been on other liners and the difference was quite significant. We arrived early and was pleasantly surprised to be let on board immediately. Embarkation was a breeze. To keep this review brief I will deal with the disappointments. I expected more of the food. It was very ordinary and at breakfast only one person was doing personalised egg choices. We gave up. Cheapest bottle of wine - $48 USD which equated to almost A$70. Toilettries were never replaced even after asking 3 times. In fact the steward was only seen three times and it was very poor service. Finalising of account queue on the last night. Both my partner and everyone in the queue were furious at the wait time with 2 people serving and another desk free being payment for tours with nobody at it. People eating at 8.30 pm session had to wait till 10.30 to see a show lasting sometimes till 12. My partner would have loved a tour of the ship's history perhaps as a speaking or walking activity. We spoke to others who agreed. It was both my birthday and our anniversary and there was no provision or opportunity/acknowledgement for anything special as with other liners where a sign and balloons are put on your door or they bring out a little cake to your group dinner table (sounds trivial and not that I wanted to be centre of attention but if it's a special occasion, it always goes down well). When I enquired about this they advised I should pay for the specialty restaurant or purchase one of their expensive gift packages. We did not go on a shore excursion with the ship as most were booked out and were quite expensive. We went on a private tour and it was the highlight for us. It was a public holiday in Burnie but as the operators were locals they knew all the places to go. We were stressing before we went as to how formal the gala dinner would be, what to wear and how this would be presented. It was over-rated and nothing special was done. On the positive side - room was comfy, smooth sailing, nice surprise of a bottle of bubbly in the room, entertainment good, good guest speaker talks, impressive fit out of ship and we particularly loved the bar near the theatre (can't think of name) where the meals there were better than most restaurants and were free with such a great atmosphere and we found the staff here to be the most welcoming and engaging of all Happy it was a sampler but wouldn't go again.. Read Less
Sail Date March 2019
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick ... Read More
This was a short cruise Sydney-Burnie-Melbourne. It was my 5th cruise, 3rd on Cunard, first on QE. Other 2 Cunard cruises were on the Mediterranean and loved them I echo the other reviews that you see on here - lovely ship, quick on-boarding, good service on dock, ordinary service on-board Had to visit the purser couple times and had to wait 30+ min each time. Whenever i walked by, always a queue. No such queues at tour desk where you need to pay for tours.On last night went there to pay bill and only 2 on desk. All waiting complained incl 2 poor souls who were locked out of cabin but had to wait for new keys with those waiting to pay. Issues in cabin - see below. It was very disappointing I wouldn't go on Cunard in Oceania again (but Med yes) , though my wife did enjoy, even with the issues. Read Less
Sail Date March 2019
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was ... Read More
Embarkation and disembarkation was relatively smooth. Don’t expect much hospitality. Employees are not excited about their jobs so don’t expect many smiles either. We spent much extra to stay in a (PHS) Penthouse Suite and was advertised our own personal Butler, (which was shared by many other suites so personalized is the farthest from the truth.) He is given too many rooms to service. We also understood we would have preferred tendering, (which we were first to get tickets, but told we would be last. Yep, last to tender.) We almosted missed our excursion. Does the ship care? Nope! If you book through them then you are first to tender. *Know b4 you go! Next the food. Why does everyone rave about the food? Ugg! My wife got sick on the fish. It was not cooked though enough. The Caesar salad is soaked in dressing every time! It was gross! Our friends lobster was over cooked. The buffet breakfast is pretty good but basic. We ordered room service breakfast. The scrambled eggs were runny, boiled eggs inconsistent. The fruit was mushy & over ripe most of the time. If you wear a hat to dinner, be prepared to be kicked out!! We were late for almost every port with little time anyway. Then paying extra to be in a PHS and having to be last to tender. What a slap in the face. Bottom line: a PHS gives you nothing extra really! The laundry service is terrible it took four days to get 20 items back! Four tiny washer & dryers for the whole boat so get ready to stand in line!! Now Entertainment: (———.) that describes it. VERY limited, basically nothing. The butler &/or staff is always pressuring you to buy something like an excursion or wine tasting or martini tasting (they must be getting a commission!) It just sucks!!! The rooms are small and closets are too. We have sailed other cruise lines and not had such a terrible experience. Oceania is not for me. Read Less
Sail Date March 2019

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