6 Helpful Votes
Sail Date: March 2019
7 Family members joined us on this cruise to help celebrate our 30th Wedding Anniversary. Some family were first time cruisers and others have cruised with us before. The Sun Princess did not disappoint with staff that always exceeds our ... Read More
7 Family members joined us on this cruise to help celebrate our 30th Wedding Anniversary. Some family were first time cruisers and others have cruised with us before. The Sun Princess did not disappoint with staff that always exceeds our expectations, all of the staff just work so hard to make sure we all have a fabulous cruising experience and this cruise was no exception. Weather was great nice calm seas all the way to Hong Kong. We dined in the Share Restaurant which once again was Amazing!! Totally recommend this dining experience as food and service is A+ The only negative is that the smoking area is very prominent and very smelly on Sun Princess as you walk out on to open deck everyone sitting right there, I have been on other Princess Ships where the smoking area is much smaller and you never even see it but hopefully one day all Princess ships will finally become Non Smoking vessels which would be great. Lots of room around the pool and getting a lounger was never a problem. We all really enjoyed our cruise and looking forward to planning the next :-) Read Less
1 Helpful Vote
Sail Date: March 2019
We chose this cruise firstly because it left Sydney harbour, secondly because it arrived in Hong Kong harbour and then for what was in between. We visited Brisbane and did a tour of town, lunch some shopping etc. Our next stop was Darwin ... Read More
We chose this cruise firstly because it left Sydney harbour, secondly because it arrived in Hong Kong harbour and then for what was in between. We visited Brisbane and did a tour of town, lunch some shopping etc. Our next stop was Darwin where we went to Crocasaurus cove and did the cage of death with a croc, awesome. We visited Lombok where we snorkelled with Gemma from Mimpi Manis Snorkel Trips for the day, then to Ho Chi Minh City where we did a day tour with the ship, it was awesome. We visited Nha Trang also with the ship, we just could not have fitted it all in without these tours, we saw heaps. But the highlight for us was Hong Kong. 2 nights with the ship which was a very good idea, then we were on our own. We loved all the sea days at the beginning of the cruise and totally got into trivia, read a couple of books, great weather for swimming every day, the only thing I would say is there is just not enough shade around the pools, especially the back round one, (Sun Princess) but even around the other 2 the ones under the upper level get snapped up so fast. A pet peeve is seeing people in the pool or spa that are drinking and they dont move for sometimes over an hour, you know who you are and dont think that no one notices. This was for our 30th wedding anniversary and we booked at Share by Curtis Stone for our special dinner. The food was very nice but I came away feeling cheated, I really dont feel like we vot our moneys worth. Also I swear, unless my math is wrong, you actually pay $2.00 more for the fixed menu then buying a la carte...as I said maybe I'm wrong. I do think there is still work to be done on getting people off the ship in a timely manner at ports, Nha Trang was a disaster getting off, and there were a few hot heads letting steam off at staff that are just giving numbers out etc that have nothing to with how long it takes go get you off the ship. We had such a good time, the food was good, far too good for my waistline, the staff were friendly, my room was always clean and tidy, good coffee at the International cafe, no where else though, but bring ba k happy hour, what is the deal with that....its a great way to meet people. Now, I wonder what my next cruise will be......Princess of course!! Read Less
3 Helpful Votes
Sail Date: February 2019
Despite travelling Club Class in an Owners Suite, our experience on the Sun Princess was underwhelming and fell well short of our first cruising experience on the Celebrity Century. Our disappointment commenced when we arrived at ... Read More
Despite travelling Club Class in an Owners Suite, our experience on the Sun Princess was underwhelming and fell well short of our first cruising experience on the Celebrity Century. Our disappointment commenced when we arrived at Sydney’s Overseas Passenger Terminal to see the ship covered in rust. Seems Princess are using old images in their marketing material or photoshopping the iron oxide – they were busy painting the forward hull with rollers when in port at Hobart. EMBARKATION was efficient, but disappointed we were instructed to board after 2pm. One bag went missing and contents was damaged when it eventually arrived - my complaint, which should have been quickly resolved, never was. While dated, the CAPRI SUITE was spacious and reasonably well-maintained, though the saggy lounge needs replacing, the weathered balcony furniture requires attention and being aft, the cabin was noisy with ceiling light/panels shaking. SIGNATURE DINING was a disaster with Curtis Stone’s Share being positioned in a public thoroughfare with our window table vista view to lifeboats! Never bothered with Sterling Steakhouse which was a cafeteria by day that converted to “Signature Dining” at night. And same for Kai Seafood which was generally unoccupied apart from the crew. Horizons provided a bland buffet and Terrace Grill was tasteless. The standout was Club Class Anytime Dining in the Regency Dining Room with warm/attentive service, good food/wine menu and pleasant surroundings. Our personalised balcony dinner was enjoyable, but lacked 5-star touches. The ITINERARY was excellent and we enjoyed our self-guided tour experiences at Burnie, Port Arthur and Hobart. The onboard organised excursions were very expensive, targeted at international passengers who would have done better to explore themselves or organise tours onshore. As for the ENTERTAINMENT, if you like serviette folding courses, wrinkle removal lessons or late-night karaoke, this cruise is for you. We saw two shows in the Princess Theatre which were short and mainstream. Movies under the Stars was a nice touch, but cold on deck.Other venues were very quiet at night – you could have thrown a dart in the Legends Sports Bar at night and not hit anyone! As for the ONBOARD experience, the Princess shops were expensive (as expected), photography rushed and disappointing and I find it sad that the art gallery could not showcase some Australian artists on domestic journeys. So, while we enjoyed our short break, we didn’t “come back new” and we didn’t fall in love and find our forever cruise line which is a shame, because we’d like to do lots more cruising as we embark on retirement. Princess certainly lacked the special touches we enjoyed on Celebrity such as a Club Class concierge, dinner at the Captain’s table, visit to the bridge, visit to the engine room, cooking class with the chef and real Signature Restaurants to name a few. And on DISEMBARKATION, we received a warmer welcome from the Sydney Port Authority staff at the White Bay Cruise Terminal than the Sun Princess crew who appeared to be more interested in preparing for their next guests … we won’t be one. Read Less
3 Helpful Votes
Sail Date: November 2018
We left Sydney in glorious sunshine at an early 3.30pm. Boarding was easy and efficient. The overall condition of the ship was good, older but perfectly acceptable and no way near the condition some reviews indicated. We stopped at 6 ports ... Read More
We left Sydney in glorious sunshine at an early 3.30pm. Boarding was easy and efficient. The overall condition of the ship was good, older but perfectly acceptable and no way near the condition some reviews indicated. We stopped at 6 ports and cruised around Fiordland for a day which was brilliant. It rained at all ports except 2 and rained pretty much the rest of the time- no fault of the ship/cruiseline. This did not really affect our enjoyment of the cruise. We have tried 3 other cruise lines and this unfortunately was the worst for food we have tried so far. The choice of food in the Horizon buffet was very limited and the lunch and breakfast options changed little each day - this became monotonous very quickly. There was a buffet line each side of the ship but they served the same food. The main dining room was better, but personally I found the dish selection again uninspiring with a lot of seafood dishes and not many meat options on the menu. I like seafood but my wife does not and I could see her point of view. Ships aircon seemed to make the ship warm then cool then warm again all the time. The shows were of a good standard, with a variety of acts. Entertainment during the day was good but not as good a Royal Caribbean. I thought the drinks prices for cocktails was high and the amount of alcohol in each drink was not generous- I tried a few. The staff were great and hard working. All the passengers we met had a great time and we arrived back in Sydney to glorious sunshine. Read Less
3 Helpful Votes
Sail Date: November 2018
Whilst we had an enjoyable time on the cruise, we met some great people and in general the crew were fabulous and hard working. There are always one or two who have not taken their customer service training to heart. The beds and pillows ... Read More
Whilst we had an enjoyable time on the cruise, we met some great people and in general the crew were fabulous and hard working. There are always one or two who have not taken their customer service training to heart. The beds and pillows were amazing as always but we felt the cabins were a big let down. The brochure images do not prepare you for the tiny, enclosed metal balcony with barely enough room to put two chairs and a tiny side table. It would have been interesting if we had decided to take advantage of the balcony dining option! There was a lot of rust in evidence and generally the ship is showing its age. It had been a couple of years since our last Princess cruise and as many have mentioned drink prices have gone through the roof - we do not drink a lot but an average of Au $14 per drink is a might ambition. The restaurant food was generally good - but on a 17 day cruise it started to be a little repetitive. The usually much anticipated lobster night was a major let down, with the concensus being it was as tough as old boots! There was plenty to do, activities wise on sea days and the shore days were great with the exception of Alotau PNG - whilst I appreciate this is to enable tax free prices (I would hate to think they could be any more expensive). The Shoes were great and the singers fantastic- a guest singer was just fabulous. Embarkation and disembarkation were a dream, with the exception of Brisbane- the first Australia port after PNG, so everyone had to go through customs, which took forever and therefore significantly reduced an already short shore day where most people wanted to shop. All in all an enjoyable time but with reservations about a repeat cruise on Sun Princess, which I understand will be cruising in the Southern Hemisphere for at least another couple of years. Read Less
Sail Date: October 2018
The reason for this cruise was because it was the Sun Princess and this was our third time on this ship. The cruise was perfect for a four night getaway to just relax. The embarkation and disembarkation was so quick and professionally ... Read More
The reason for this cruise was because it was the Sun Princess and this was our third time on this ship. The cruise was perfect for a four night getaway to just relax. The embarkation and disembarkation was so quick and professionally done. Our cabin was a mini suite and it was so lovely and clean and it was kept clean all throughout the day. There are so many options to choose from or just chill out like we did. The food is lovely and so much to choose from. There are so many good movies to watch in the room if you want or there are outside movies and concerts to watch on the outdoor screen. There is a theatre room with lots of fantastic entertainment. The Captain and all the crew are just so friendly and will always attend to your needs. We really do enjoy cruising on the Sun Princess and we will definitely cruise again on this ship. Read Less
Sail Date: October 2018
We chose this cruise as it was convenient sailing out of and back to Fremantle , the sun princess is s but jaded but would be fine for new cruisers , the entertainment was first class and the food superb, attention to detail with service ... Read More
We chose this cruise as it was convenient sailing out of and back to Fremantle , the sun princess is s but jaded but would be fine for new cruisers , the entertainment was first class and the food superb, attention to detail with service is shy we return to princess cruises time after time, the stateroom was ideal as my partner gets motion sickness and being on plaza deck near midship has less motion and greatly convenient to the piazza, coffee shop and all the shops , how the staff in the coffee shop can remember my type of coffee with 2000 passengers aboard is magic , we make the ship our destination not the ports it’s going to, weather was stunning and staff amazing in all aspects, if you want s cruise out of Fremantle I would book early . Would do this cruise again for the short 9 daybreak again . Read Less
2 Helpful Votes
Sail Date: October 2018
We expected way better than this, having previously sailed on Voyager of the seas. Good staff and good food but the accolades stop here. Balcony stateroom was old and tired. Cupboard hinges broken. Balcony floor was so bad and uneven ... Read More
We expected way better than this, having previously sailed on Voyager of the seas. Good staff and good food but the accolades stop here. Balcony stateroom was old and tired. Cupboard hinges broken. Balcony floor was so bad and uneven you couldn't walk on it without cutting your feet. Air conditioner was so noisy it made sleeping difficult. Could not be turned off and controller was hanging off the wall held only by a couple of wires. Toilet kept blocking up. It overflowed all over the bathroom twice. Plumber was called 6 times in 13 days and we were not the only cabin on this cruise with this issue. This made for a very uncomfortable cruise having to worry about when it would overflow next. Ship smelled of sewerage in certain areas. Ship painting was being carried out during the cruise meaning the stink of paint permeated the ship. The main cafe on deck 14 where almost everyone goes for breakfast and lunch smelled of mould. This is a health issue as is overflowing toilets. We will not sail on Princess cruise lines again. Read Less
1 Helpful Vote
Sail Date: October 2018
We wanted to cruise somewhere warm and end up up in Freemantle, as I had family in nearlby Perth. The cruise was a great, we had absolutely awesome service from the staff and nothing was too much trouble. THe onboard entertainment offered ... Read More
We wanted to cruise somewhere warm and end up up in Freemantle, as I had family in nearlby Perth. The cruise was a great, we had absolutely awesome service from the staff and nothing was too much trouble. THe onboard entertainment offered in the theatres and lounges was top class. In the main the food offerings were fantastic, with regular menu changes The staff in the restaurants particularly the regency restaurant on deck 6 were absolutely wonderful and I would love to go on a cruise and experience this level of service and friendliness again. The only negative was that the excusions ashore are very expensive, however we made our own arrangements for this and it was really not that much trouble to find someone adshore that would take you where you wanted to go. The ship was clean and rooms were attended to twice a day every day. I loved the decor on the ship and the ambience onboard was really nice. We would not hesitate to go with Princess again, and are planning our next cruise now as we made a deposit on board for a future cruise with them Read Less
Sail Date: June 2018
This was my first cruise and I really enjoyed it. The food in the Regency dining room was of a high standard. The free coffee in the Horizon dining area was absolutely dreadful, so as a coffee lover the only alternative was to ... Read More
This was my first cruise and I really enjoyed it. The food in the Regency dining room was of a high standard. The free coffee in the Horizon dining area was absolutely dreadful, so as a coffee lover the only alternative was to purchase coffee (which was much better). The NZ icecream shop was over-priced and there was no free alternative (other people said on other cruises there was free soft-serve). I felt the choice of entertainment was lacking a little, the shows we saw were great. The shore excursions were ok, though the weather in Phuket meant our trip to Phi Phi island was cancelled. Staff were all friendly and courteous. The fitness classes (yoga and pilates) were very similar and the instructor did not ask about any existing injuries or condition-which is important with older 50+ clients). Much better to do own thing on a quiet piece of deck. All in all a good budget introduction to cruising. Read Less
5 Helpful Votes
Sail Date: April 2018
We chose this trip primarily as on opportunity to visit northern Australia (Darwin, Broome, Geraldton) in a cost effective manner and reasonable time frame. P&O and Princess Cruises (& probably all lines) have embarkation and ... Read More
We chose this trip primarily as on opportunity to visit northern Australia (Darwin, Broome, Geraldton) in a cost effective manner and reasonable time frame. P&O and Princess Cruises (& probably all lines) have embarkation and disembarkation down to a fine art. Having had a long career in logistics I marvelled at the smoothness of disembarking 2000 passengers and embarking the same number, cleaning all cabins, replenishing stores, doing necessary maintenance etc within the space of 8 hours. Of course there are crowds and some confusion as everyone mills around, but once one is in the right queue it is a very efficient process. Given the number of passengers ships carry (1600-3500) delays are very reasonable. Once aboard finding your way around is similar to any large hotel, except the ships provide maps. As a generalisation cabins are smaller than hotel rooms, but are well designed and more the adequate for two people. (I shudder to think of 4 persons sharing the space though!) There is an enormous range of activities and entertainment provided. Generally everyone can find something to suit their requirements. On the Sun Princess the main theatre is totally inadequate, with people arriving an hour or more prior to starting times in order to secure a seat. Overall crew service was excellent, but needs some work for those with special dietary needs. It was very hard to fault any of the staff for efficiency, friendliness and pleasant politeness. Based on our experience some of the port excursions need some work. Adequate communication with providers and the shipping line is lacking. It seems that the line designs the tours and hands an itinerary to the drivers on the day who have to try and make it work. Items are not necessarily in a logical sequence, are inappropriate streets are nominated, resulting in confusion and going around in circles. On this cruise I recommend pre-booking the ship's excursions. Pre-booking is cheaper than booking on board; many excursions were fully booked well in advance of the sailing date; it is soooooo much easier getting off the ship, time saving and I did not notice many (if any) tour operators lining up to tout for business. (Quite different to the South Pacific cruises). The ship appeared to have commandeered most of the available buses/tours etc. The two disappointing ports were Alotau (PNG) and Darwin. A few old mini buses and utilities appeared to be available for hire, but in the main the ship had booked all that was available. We went to the Cultural Festival and found it quite disappointing. Alotau is a small third world town is not geared to handle 2,000 visitors. The positives were a presumed boost to their economy, and by being an "international" cruise the ship could open its casino and passengers could purchase tax free. And it enables a lower fare. Arriving in Darwin at 2:00pm on a Sunday is quite ridiculous, especially as the few shops that open on Sunday close at 3:00pm, which was prior to the first passengers disembarking. Again, even there I did not observe any independent tour operators waiting. Prior to booking the ship's excursions I checked independent prices and found the ship's markups around $20 - $25. In my opinion that is worth avoiding the hastels of making your own arrangements, guaranteed a reliable operator, and very importantly guaranteed to get aboard if the ship's operator is late - as happened with our first tour. I observed at least 8 tours arriving well after the close of boarding time at various ports. Read Less
2 Helpful Votes
Sail Date: January 2018
My wife and I have no hesitation in choosing New Zealand as the cruise to take to "come back new". The Sun was the second Princess ship we have cruised during the 16 we have completed. This cruise did not let us down! many ... Read More
My wife and I have no hesitation in choosing New Zealand as the cruise to take to "come back new". The Sun was the second Princess ship we have cruised during the 16 we have completed. This cruise did not let us down! many great ports to visit. Excellent food. Top entertainment. and wonderful passengers to keep us company. Not to mention the many activities we could be involved in on the Ship. We were blessed with having Buncha as our stateroom Steward. He made our time more enjoyable. All the ports we have been to before but the ship's crew seem to make it more enjoyable with their efficient operation with the tenders and fast and efficient service! We also had two bonuses coming home. First, the result of a big swell at sea we had our first extra day on board at the end of the cruise. And , could you believe we were off the ship, through Customs and out in under 15 minutes! Thank you Princess for again, a wonderful Cruise. Read Less
4 Helpful Votes
Sail Date: December 2017
We chose to do this cruise as a break away from the pressures of work. We were not able to be with family so it was an ideal time to travel. The crew on the ship were an exceptional group of people and mostly couldn't do enough to ... Read More
We chose to do this cruise as a break away from the pressures of work. We were not able to be with family so it was an ideal time to travel. The crew on the ship were an exceptional group of people and mostly couldn't do enough to make the cruise a trip to remember. Our experience with the dining room each evening was exceptional. They were very considerate of my wife's Gluten Free diet requirements. The staff in Horizion Court very quickly learnt of her requirements and were only to helpful in informing what was suitable for her to eat. The tenders were very easy to access when going ashore and staff manning the landings both on the ship and the shore showed a very professional attitudes. The people from the photography studio were always available for a record of our voyage, but did so in an unobtrusive fashion. The Internatioal Cafe staff were very happy to provide a professional service at all times regardless of time of day or night. Read Less
Sail Date: December 2017
Wow, what a fantastic idea, 'Escape on the Love Boat for xmas/New Years'. On this trip the weather was perfect, which really made sea days spectacular, especially the sunsets. The itinerary was brilliant, if you like ... Read More
Wow, what a fantastic idea, 'Escape on the Love Boat for xmas/New Years'. On this trip the weather was perfect, which really made sea days spectacular, especially the sunsets. The itinerary was brilliant, if you like snorkelling and amazingly beautiful ports. Definately do the anytime dining, as the food is much nicer than the buffet and you get the opportunity to meet lots of amazing people, some of whom really enhance the experience. The waiters are great and it really is close to a 5 star dining experience every night. The onboard entertainment is great, lots of variety, so there is always something to do, if you want to. The entertainment crew work there asses off to ensure you have the opportunity to have a great time and cover activities for all ages. It could only be improved by giving bbetter prizes, eg Princess clothing instead of useless diaries and bags. The stage shows weren't the best I have seen, but this Australia and you don't have access to the quality and variety of performers you get in Europe or the Americas. This ship is smallish by today's standards, and shows its age, but it is exceptionally well maintained, and it is the Love Boat, so get on it, you will love it. Only gripe is the lack of value in the shore excursions, local operators offer similar tours for between 1/4 and 1/2 of the Princess cost, but there is a small risk of missing the boat, that you don't have with Princess organised tours. Definitely do the Blue Hole tour and snorkel at Millionaires Point when at Luganville, and Snorkel at Lifou!!! Loved it , definitely thinking of escaping every xmas/new years from now on, may even offer to bring the family in future.... Read Less
15 Helpful Votes
Sail Date: August 2017
Just returned from 10 day cruise in Pacific. Overall very nice made more special by Renewing our Vows on board. To start with embarkation was as expected a little busy with a later than normal boarding due to extra sanitisation taking ... Read More
Just returned from 10 day cruise in Pacific. Overall very nice made more special by Renewing our Vows on board. To start with embarkation was as expected a little busy with a later than normal boarding due to extra sanitisation taking place. The average age of cruisers would have been around 70 ,even though we are a lot younger made no difference to us . We chose anytime dining which I understand is relatively new on board and can recommend this as we got to meet new people most nights with great conversation had. Entertainment most nights was very good with special guests coming on board and the usual Princess singers and dancers in between. We had most breakfasts and lunches at Horizons ( ok only) and we choose specialty restaurants for dinners. Special mention to Stirling Steakhouse , very nice indeed. We did go on any Princess organised shore excursions, instead either went for walks or organised our our private excursions which suited our needs and more importantly our budget. Special mention to the staff who organised our Renewal of Vows package, cannot speak highly enough of them , very highly recommended to those considering. Did not use the gym but it looked spacious with plenty of equipment and nice view out to sea. On the last night we watched movie under the stars for something different, can recommend if you need quieter night or if travelling with younger ones. The ship itself overall was very nice ( staff great) with everything functioning and working, did not witness and issues. It is getting a little tired but did not detract from overall experience. Will we go again , yes absolutely. Read Less
1 Helpful Vote
Sail Date: July 2017
This cruise was fantastic! I've heard that this was one of the last circle Australia cruises, because the industry is now cutting back in Australia. We cruised out of Sydney and visited Brisbane, Cairns, Alotau, Darwin, Broome, ... Read More
This cruise was fantastic! I've heard that this was one of the last circle Australia cruises, because the industry is now cutting back in Australia. We cruised out of Sydney and visited Brisbane, Cairns, Alotau, Darwin, Broome, Geraldton, and finally, we ended in Perth, Australia. The ports and shore excursions were excellent. Food was wonderful, most nights we ate in the dining room, our waiters were Tarra and Bagus. Both were excellent, the best waiters we have ever had, I think that if you cruise on Sun Princess, I would ask for them, they really go the extra mile to ensure your vacation is an amazing experience. For lunch, we mainly ate in the buffet, and with a smaller ship, you must remember that they are not that many specialty restaurants. The steak restaurant was part of the buffet that they sectioned off at night, and the only other speciality restaurant was Share, by Curtis Stone. We did not eat there, because we didn't like the thought of sharing food with other people. We stayed in a Mini Suite, and for 2 people, it was the perfect size. I believe that the closet space was small, especially with a 17 day cruise, but it was manageable nonetheless. One of the best things about Princess are the free movies that you can watch on TV, this was a really nice feature, especially with a 17 day cruise, with a lot of sea days. All in all, we had an amazing time on the Sun Princess, and are very happy that we took advantage of the cruise, as it is no longer offered by Princess. Read Less
2 Helpful Votes
Sail Date: June 2017
My husband and I have sailed at least 5 times on the Sun Princess-we love her! I have had 22 cruises, 20 of them with Princess. The Sun is not the biggest by far but that is what makes her special. The service of the staff is so good it ... Read More
My husband and I have sailed at least 5 times on the Sun Princess-we love her! I have had 22 cruises, 20 of them with Princess. The Sun is not the biggest by far but that is what makes her special. The service of the staff is so good it can teach some of the other Princess ships a thing or two-it seems that the bigger the ship, the more likely you will encounter the wrong attitude, but not on the Sun. Such a lovely experience once again and when a problem was identified, it was dealt with asap. As a vegetarian I was so impressed with the variety of food there was...the Sun princess has just keeps improving. While some may feel the décor is not a flamboyant as other newer ships, the cleanliness and tidiness was impressive. We feel so at home on her and have booked my 60th birthday cruise in a Club Class mini suite for January 2019 but will be cruising more before that date as well. Read Less
14 Helpful Votes
Sail Date: June 2017
We did this cruise as a previous Princess cruise around New Zealand missed 4 ports and offered a discount and on boards credits on a future cruise. Although weather cant be controlled, two missed ports on this trip was disappointing, only ... Read More
We did this cruise as a previous Princess cruise around New Zealand missed 4 ports and offered a discount and on boards credits on a future cruise. Although weather cant be controlled, two missed ports on this trip was disappointing, only to be compensated $10 missed port credit, just enough for a mixed drink in the bar..... Embarkation was pretty easy, the only strange piece was the wheelchair bound passenger who was whisked past onto the boat who was vomiting into a towel which seems at odds with the required health declaration. Once on board it was of to the room. Enjoying a champagne from our balcony was pleasant looking over the Opera House. Our first interaction with our room steward was when he knocked on the door to tell us that we would now be at sea until Thursday due to two cancelled ports. That was disappointing but unavoidable. What was avoidable was the five hour wait for our bags to arrive at the room. Having been on the road since 5am, a change of clothes was required before dinner. The staff had to be pushed to confirm that the bags were even on board. Sun Princess is an old ship showing wear and tear. The balcony room Baha deck was small in comparison to other standard balcony rooms with only seating for one person unless you sat on the bed. Shower was small and storage limited. The bar fridge was more like a pie warmer so no beers in the room. On a positive, the movies on board were extensive and good to watch. The Regency was our go to as the food was better than the last cruise. Staff were great in there and made an effort to provide a great experience. The next best for dinner was the burger grill, a nice burger freshly made. Horizon court or often referred to as the chow hall was lacking in variety with clearly repurposed products. Breakfast was the same, limited in variety. The steakhouse specialty restaurant is a partitioned area of the food court, trying hard but not the mahogany speakeasy type of place that would appeal. The sushi bar looked lifeless and felt like you were eating in a hallway. Four nights at sea can be a test. The wheelhouse bar was good later on but not worth the crowd crush at happy hour........most of the boat seemed to be in there and if you could order a drink it was lucky dip to get what you had actually ordered......My tip is pay the extra and go not at happy hour. The shore excursions are expensive and by choice, we like to visit the locals in the ports and get a feel for the place. Dravuni Island and Savusavu were great, met some locals and got a real feel for the local culture. Suva felt like being immersed into downtown LA with shysters and beggars at every corner and a place not to feel safe in. Why you would choose to port in a place that has nothing open on Sundays on a Sunday is odd. Back on the boat brings me to the staff. Wood, Rajesh and Joel in Regency were great, friendly and informative. Our room steward was the opposite. Renaldo was not overly friendly and at one point choose to argue the point when asked to leave a light on at night. A couple of times there was rubbish left in the room but the 'highlight' was the toilet brush left in the bowl! On previous cruise, the room steward enhanced the trip but not this time. Drinks are the expected high price. Being drinkers of red, the cheapest bottle at $27 was not available. Before leaving Sydney we wee told it was out of stock, The next one up was $38. Not a bad drop but more about the $10 you pay back home. Bar drinks were what you would expect to pay and outside happy hour pleasantly served by the bar staff. Enjoyed the break, definitely a cruise for elderly, never did get the promised extra room credits and came ashore looking forward to another cruise, just not with Princess.... Feedback is important but no follow up email or survey has been put forward for this cruise. In a growing industry, our choices will take us elsewhere. Read Less
20 Helpful Votes
Sail Date: May 2017
My wife and I chose this cruise for the itinerary 14 days taking in Vanuatu, Fiji and New Caledonia. First downfall was Cyclone Donna which killed the first 2 ports (Isle of Pines and Mystery Island) - can't lay blame or fault on the ... Read More
My wife and I chose this cruise for the itinerary 14 days taking in Vanuatu, Fiji and New Caledonia. First downfall was Cyclone Donna which killed the first 2 ports (Isle of Pines and Mystery Island) - can't lay blame or fault on the weather but I can blame Princess for not providing an update prior to embarking - other cruise lines did. You see once you are on the boat they can do anything they like in changing the itinerary and you are stuck - this is what happened to us. No one would answer our questions on embarkation but we did get a lovely letter in our cabin explaining we were sailing and they would work it out as we went but they had replaced 2 ports with Luganville - yay (not) The ship itself is just like the unwritten demographic it is pitched at - a bit old and tired. At very least the outside desperately needs a paint to cover the rust stains. For the record my wife and I are in our 50's and we were in the youth bracket. We had an interior cabin which was OK, until the point it flooded due to a broken tap in the bathroom which had been running for hours - full boat so we could not be relocated but all was fixed in a few hours including brand new carpet. Credit where it's due the clean up job and service was fantastic. So was the mattress, all new and very comfortable. For dining there is a choice of traditional / anytime seated dining, some cover charge specialty restaurants or the buffet Horizon Court - the seated dining was absolutely brilliant, we chose anytime dining and had a different table and people every night - I would strongly recommend you do this for all 3 meals which brings me to the buffet which was ABSOLUTELY DISGUSTING !!! The chefs go crazy with Salt and I had tummy issues after eating breakfast and lunch on a couple of occasions - and no I didn't load up like a pig. For example poached eggs were pickled due to the amount of vinegar and rice tasted like it was cooked in dirty dish water. Good luck trying to get to a dispenser for juice as you will have to clear out a dozen food stewards first. One thing I can recommend without issue is the Stakehouse - this was terrific but it does cost $29per head (3 courses). The entertainment was interesting but not in an entirely positive way. The production crew (singers and dancers) hardly did any shows - 5 in 14 days. We were on the Pacific Jewell at same time in 2016 and the production crew who were all brilliant did 2 shows every day. There were other acts on the Princess which were great (Amber Jade, Cameo Rascal, Adele Experience and a comedian) except for a piano smashing Gypsy wearing a Liberace jacket who was garbage. I wasn't impressed with the conduct of the production crew around the ship as all except one (Becky) did not smile or seem to know how or want to interact with passengers. I thought the best show for the whole cruise was a pub night bu it was really poorly advertised for what it was. The Cruise Director (Neil) was a botox laden dud of the highest order. He was aloof and also did not seem to want to engage with passengers. His staff on the other hand were exceptional and I must give a huge thanks to Ian, Chris and Johnny for their excellent work and efforts to make everyone feel great and have fun - they were always happy, always smiling and quick with a joke and always made time to talk to passengers. One thing that really annoyed me was the conflicting evening activity schedule, rather than being linear, activities crossed over by 10 - 15min and did not allow you to go from one to another - ridiculous and something blind Freddy could fix in 5 minutes. In truth it probably did make sense if you were happy to eat dinner at 5pm then toddle off to bed ! I also think there was not enough things like trivia (no music trivia at all) or the afternoon game shows or fun activities. There were a few but nowhere near as many as on P&O. The on-board bands / music entertainers were also a bit of a yawn. The best was a band called Nexus but they are one trick ponies and only seem to be able to play one set of songs. They were good but need variety. They also kept calling for the Aussie Aussie Aussie chant which loses it's appeal after the first 20 times - find a new gimmik. The other musical acts were enjoyed by the hoard of people sleeping in the Atrium. With regard to service here is the real roller-coaster. Most of the service staff do a great job. There is a sensational girl on the door of the Regency restaurant named Miriam smiling, friendly and efficient. She was the same for people entering or leaving. This was unfortunately tempered by A big guy who runs the International Cafe - best place to get a coffee as long as you can put up with this guys constant rudeness and short fuse. I had an issue with my cabin card and a small female pursor went to town on me saying I had put it near a phone - not true at any stage. I heard all sorts of stories about good and bad service during the cruise but the prize goes to the barman who refused to serve customers (including my wife) until he finished texting his girlfriend. Shore excursions were typically overpriced, however a couple of things that I found exceptionally distasteful. Firstly everyone was advised there would be Princess organised "complimentary" shuttle buses to run people from the port into Latouka shopping area (2km). When people got on the bus they were asked for AUD$15 each way ! The other issue is Princess unlike other cruise lines get tour operators to put blockout days in place when the cruise is in port so they cannot be booked externally. For example the Tchou Tchou train in Noumea can be booked direct on line for 34 Euro (approx AUD$45) but is on blockout when a Princess cruise is in port. The Train was AUD$90 through the boat. Same for Amedee Island which is normally AUD$160 but was $269 through the boat and was also on blockout. The biggest issue was port lectures and tips delivered by a woman named Leanne Fielder on the boat - in short her drivel and inaccurate information caused injuries to many passengers on Dravuni Island - it is evident she has not done what she discussed and should be dismissed immediately. Interestingly on the last night the Cruise Director told us about a survey that would be emailed to us. He then said not to concentrate on the negative issues and rather concentrate on the positives. He must have been thinking there might be a few negative comments I suspect. So after we left the boat in Sydney and collected our bags I discovered my main suitcase had been damaged - ripped apart ! It was obvious it had been dragged for some distance, probably under a forklift. A lovely Princess staff member filled out a damage report and handed it to me. I asked her what the process was and she said contact my insurer and then said goodbye - wonderful end !! Princess needs to be open and honest about the demographic and clientele it services. We will definitely cruise again but not with Princess. Read Less
Sail Date: April 2017
The non screening of NRL games was a dissapointment as we were on the Sea Princess last year & seen every game but they showed most AFL games which was wierd as majority of people came from NSW & QLD. Legends bar was closed all day ... Read More
The non screening of NRL games was a dissapointment as we were on the Sea Princess last year & seen every game but they showed most AFL games which was wierd as majority of people came from NSW & QLD. Legends bar was closed all day which i could not understand. It was like winning the lottery getting a seat at the coffee lounge due to readers & knitters sitting there all day. Food was good but as usual the same menu as my last 4 cruises why don't they change the menu to Aussie as this ship travels from Australia all the time & only one Lobster meal in 3 weeks when it used to be every formal night. Every where you go on the ship there is something missing from the last trip always cutting back with everything except for the cost of the cruise. The string group Rhapsody Tris was awesome & so was Bravo. Read Less
4 Helpful Votes
Sail Date: March 2017
Round Australia itinerary was a perfect close to our touring of the more visited areas on land. We often do private tours, but the ships tours were very good, but a bit more expensive which is typical of cruise ship tours. Some port ... Read More
Round Australia itinerary was a perfect close to our touring of the more visited areas on land. We often do private tours, but the ships tours were very good, but a bit more expensive which is typical of cruise ship tours. Some port visits were quite short so the ships excursions were much more relaxing. Our cabin was C633. We had wanted a balcony but there were none available. We enjoyed this cabin as it was quite roomy. All cabins on board have large flat screen TVs which is amazing. The TV choices are amazing. From live TV to very recent movie choices on demand. The best we have seen on a ship. The Pop Choir was a terrific experience particularly for us as we have never sung in a choir ever! Good fun. I was a little disappointed in the food generally but there were many choices. Room service was very efficient and the staff delivering were friendly and happy. Although we were cruising in Australia, we tipped $2 each time that Room Service delivered and they were very appreciative. I would recommend this cruise. Read Less
16 Helpful Votes
Sail Date: October 2016
Positives? + NZ is a great destination! + cabin staff great! + nightly live entertainment! Not so positives? BE WARNED! ? Sun Princess is a tired old ship. ? Where's your wallet!! From the moment you board, get ... Read More
Positives? + NZ is a great destination! + cabin staff great! + nightly live entertainment! Not so positives? BE WARNED! ? Sun Princess is a tired old ship. ? Where's your wallet!! From the moment you board, get ready to pay. BE WARNED! Bottled water, coffee, tea... It costs extra! Constant upsell! ? Beware the prepaid alcohol packages! BE WARNED! Absolute rip off! No happy hour drinks! Only one drink at a time! No doubles! No cocktails! No cocktails! No bottled wine free! Unless you sit at the bar all day, you're better off buying each beverage. Bar staff work on tips and prepaid alcohol package doesn't come with tips...so you get ignored. ? Ship organised tours will cost you a lot more than organising it yourself on land! BE WARNED! Every port had great local tours which can be booked once you are shore side. (Go to iSite centres in most ports) Read Less
7 Helpful Votes
Sail Date: October 2016
This was our second cruise with Princess and our first with Sun princess.We previously sailed with Diamond.Overall we was very satisfied with the cruise overall.Weather was a little rough at times but the ship handled it well.Staff was ... Read More
This was our second cruise with Princess and our first with Sun princess.We previously sailed with Diamond.Overall we was very satisfied with the cruise overall.Weather was a little rough at times but the ship handled it well.Staff was great and for the age of the boat it was in good shape dispite reading some previous reviews.We stayed in room C334 being a balcony room,overall is was okay but we stayed in a Mini suite on Diamond so this Balcony was a lot smaller.Pay the extra and get a mini suite.Our reason for cruising was for our 25th wedding anniversary and also it was our fist time to New Zealand and out of Australia. Food was good but needed more options and flexibility to change. Entertainment was okay. Yes to some other reviews age of people cruising was on the older side but everyone has the right to cruise. Overall we enjoyed our cruise and would recommend to others,In saying that we would be more suited to a larger ship eg a diamond or larger. Read Less
10 Helpful Votes
Sail Date: October 2016
Wow, what a great time we had. Decided to give New Zealand a go and we were not disappointed. Absolutely breathtaking country.Every port was great, locals friendly, tourist shopping great. Embarkment was quick, had 2 ports out of 8 using ... Read More
Wow, what a great time we had. Decided to give New Zealand a go and we were not disappointed. Absolutely breathtaking country.Every port was great, locals friendly, tourist shopping great. Embarkment was quick, had 2 ports out of 8 using tender boats, make sure your up early to get in line for tender, otherwise may have lengthy wait.decided to go with an interior cabin, clean,great steward, comfortable bed, did miss the sunlight though, never knew when it was morning.Entertainment on board was excellant, always had something to do. Compared to other cruise line that we have travelled with, Princess food by far was delicious. Could not fault the buffet.....great choices. Our group likes a cocktail, we all went for the all inclusive drink package, was cheaper to purchase on cruise boat then pre order. Did not pre book tours, did cheaper options at port, lots of opportunity for excursions, and heaps cheaper.. we were always back in plenty of time before departure. will definitely be heading back for 2nd trip. Read Less
13 Helpful Votes
Sail Date: September 2016
We had seen many Countries over the past few years, so it was now time to visit our own for a change. Queensland is always a favorite destination for us both, and this trip was no exception. Seas were calm, the ship sat very well in the ... Read More
We had seen many Countries over the past few years, so it was now time to visit our own for a change. Queensland is always a favorite destination for us both, and this trip was no exception. Seas were calm, the ship sat very well in the water, and had a real friendly atmosphere, and the weather remained very mild and pleasant throughout. The Sun Princess still does have its blemishes, which did spoil what could have been a simply perfect vacation. We were very disappointed to see that the normally free Dairy Queen ice cream bar, had been replaced with a full price New Zealand Ice cream shop, and this also effected the serving of ice cream in the buffet. Also it was disappointing to learn that our favorite Pizza Bar on Deck 8 had been replaced with another Pay as you go restaurant. We did order a pizza with room service one night, however the pizza we received was very bland and ordinary, and with absolutely no choice as to the toppings available to build your own pizza, Our balcony room was rather small by comparison to other rooms we have had in the past, and the air conditioning didn't seem to be working very well, so we kept our balcony door open most nights. The shows we saw were very well executed, and we came away very happy with all the shows witnessed. The Production of "Bravo" was brilliantly named, and simply a spectacular show, it was literally a night out at the Opera, that sent chills running down your spine. Read Less
Sun Princess Ratings
Category Editor Member
Cabins 3.0 3.8
Dining 4.0 4.0
Entertainment 4.0 3.7
Public Rooms 4.0 4.1
Fitness Recreation 3.0 3.6
Family 4.0 3.6
Shore Excursion 4.0 3.4
Enrichment 3.0 3.4
Service 5.0 4.3
Value For Money 4.0 3.6
Rates 4.0 4.0

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