We have sailed NCL many times and our expectations are low. However this cruise made low expectations even worse. To give some of the highlights:
No cabins were ready until 345pm despite being allowed on board from before noon .
Our room was never dusted or cleaned properly. The TV and safe did not work. Someone had put garbage under the bed from previous cruise and it was still there. It ...
We chose this cruise because it fitted in with the dates of our round the world itinerary and it was an opportunity to visit ports we've never been to before. We were a little surprised that this company charges approximately 1/3 more than previous cruises we've taken in similar categories but, we were constantly assured by all the advertising before travelling, that it was "the finest cuisine ...
"15-day cruise with one day at sea and 14 days at ports in 14 different countries bordering the Baltic Sea" was the reason we selected this cruise during mid August through early September of 2019. NCL chooses to not pay the port fees for a convenient berth or mooring. Instead, at each of these 14 ports, the Norwegian Spirit pays the least amount of fee and in turn the Norwegian Spirit moors at a ...
We were both looking forward to this cruise as we had never been to the Baltic countries but our experience on board the ship and subsequent dealings with Royal Caribbean " Executive Office" has left us very negative about the attitude of RC to customer issues.
Our concerns began when it took 4 weeks for RC to answer a question about transport from the ship at the end of the cruise to the ...
The itinerary is tempting and each location has plenty to see. However, do it with another cruise company. Royal Caribbean's crew on this ship has no care or concern for the pleasure of their guests or allowing for the easy resolution of problems encountered.
The food is lackluster and the dining staff has no particular desire to either provide better quality of food or service.
We did not ...
Rude staff, poor service, very unresponsive to needs. Food quality was very bad.
Breakfast: Orders that had any variation from the menu, for example no cheese on my egg, were often wrong because the staff did not understand english well. It took may attempts to fix wrong orders. It took 25 minutes to get a cup of coffee in the dinning room. Orders were missing toasts. The list goes ...
Royal Caribbean was so disappointing this time around. The staff did not seem sympathetic to our plight of lost luggage, and assured us that we would be able to shop for clothes on our excursions. We were not able to shop for any essentials on our excursions as we only went to souvenir shops. I suggested that Royal help us find a way to get to shopping and they did not. All they were able to ...
This was an outstanding cruise! We picked this cruise for 2 reasons: the itinerary and our previous pleasant experiences with Azamara. We were not disappointed.
We were traveling with friends; this was their first cruise in many years. They were also very impressed and pleased.
The refurbished Quest is gorgeous, particularly the re-purposed Living Room. I think it was our favorite place ...
This was my 5th cruise, 4th with Celebrity and first time on the Silhouette.
I couldn't believe the Main Dinning room's menu never changed during these couple years. Also the 14/F buffet was lousy!
The bathroom and parts of the public area smelled very bad. The odour came from the bathroom pipes and drainage system as the ship is not well maintained.
The staff needs to be trained before ...
This was supposed to be The trip of a lifetime for us. Instead thanks to the unreliable nature of this new ship's propulsion system we were stranded in Tallinn, Estonia only a third of the way through our planned voyage. We booked and paid for this cruise two years ago on the the strength of Vikings's River Cruise reputaion. All I can say is either their river cruise reputation is exagerated or ...