7 Stockholm Luxury Cruise Reviews

Totally disappointed. We sailed last year on the Shadow to Alaska and had a great experience so decided that we would do this as a yearly get-a-way. This year we decided to go to Northern Europe, I talked a friend into going by telling ... Read More
Totally disappointed. We sailed last year on the Shadow to Alaska and had a great experience so decided that we would do this as a yearly get-a-way. This year we decided to go to Northern Europe, I talked a friend into going by telling her of the excellent service, food and attention. She travels alone therefore paid over $8k for her room. I have never been so embarrassed. The dinners served the same food items over & over calling them all by a different name or the same ingredients prepared slightly different. The attention on the ship was rushed and hurried, no personal attention. The ship was worn and dated. Other guests on the ship that we had conversation with had the same opinion. The nightly music didn't start until 11pm and not much to entertain you until then, the shows were cheesy & cheap. I felt as though I was on one of those $1,500 cruises. I explained our disappointment to the ship's guest relations manager and they informed us that we were on their last voyage and offered $250 onboard credit. Are you kidding? We spent over $16,000, I am sick! This experience has definitely changed my mind about cruising with Silver Sea. Read Less
Sail Date August 2017
Chose it because we had used Silversea before and were pleased. We were not told in advance that the ship would go into dry dock after this cruise. We were assured that the state room would be equal to our medallion suite on Silver Shadow. ... Read More
Chose it because we had used Silversea before and were pleased. We were not told in advance that the ship would go into dry dock after this cruise. We were assured that the state room would be equal to our medallion suite on Silver Shadow. We were astounded to find the room no larger than a closet WITHOUT AIR CONDITIONING. WE BEGGED FOR 3 days to have the AC fixed as we slept 3 nights in shifts having to have doors open to hallway and veranda. Finally a new thermostat was installed on the 4th day. On the 4th day the lock on veranda door was finally fixed. The room was totally dingy and dirty. Room staff was marginal at best. I had a facial at the spa which was probably the worst I have ever had. She spent a total of 15 minutes with me and I was handed a bill for $186 USD. We wanted to speak to someone on the ship regarding a future trip. There was no one available. We were told that person had to leave the ship because of a family illness later to find out there had been no one for at least 2 months. The ship never should have sailed in the condition it was in. We felt the voyage was a product of GREED! Many complaints from others on the ship with the same problems. Machines in fitness center were broken. Too bad as good memories of Silversea have vanished. Read Less
Sail Date August 2017
For us, there were two parts to this cruise. There was the very happy first part. Viking Sky is a beautiful ship, inside and out. The meals were the best we’ve experienced in 18 years of about two-week annual trips abroad every way a ... Read More
For us, there were two parts to this cruise. There was the very happy first part. Viking Sky is a beautiful ship, inside and out. The meals were the best we’ve experienced in 18 years of about two-week annual trips abroad every way a tourist can (ocean vessels, river boats, sailing craft and, of course, tour buses). The shore excursions, although generally overpriced, were very good with very high-quality guides – many possessing several degrees and most speaking at least three languages. There was a good balance between nature (fjords, mountains, rivers and streams) and locations of historical and cultural significance. On board ship, we thoroughly enjoyed the musicians performing in the atrium. They were not only gifted musically but related well to the audience. They took half-hour shifts a couple of times a day. We sat blissfully engaged relaxing on extremely comfortable plush chairs a few feet from them, usually with a drink or two. The several Off-Broadway type musicals were also spirited and genuine fun. Unfortunately, there was also a second, and wholly unsatisfactory second part to the cruise. Viking simply reneged on its offer to us. We delayed our trip two weeks at Viking's request in return for a cabin upgrade, which we got, and $2000 to spend on the ship (of which we ended up receiving less than half). As we made expenditures on the ship we confirmed them on the very useful TV monitor in our cabin. It showed the $2000 credit and then debited our respective expenditures shortly after they took place. So far, so good. We used up $1986.49 of our $2000 allotment. However, when we were leaving the ship on 8/12/17 at about 5 AM we were startled with the respective bills we received. Viking had credited all $2000 (actually $899.26) to me and credited nothing to my partner (she should have received a credit of $1087.23). The “Guest Statement” we received from Viking is addressed to two names (not simply to me). It spells out that we were to receive a $2000 credit to be used entirely at our discretion. We have sent repeated e-mails and made repeated calls to Viking California asking them to correct their error. They simply refuse – that’s simply theft. Although Viking ships have a lot going for them Viking has been less than honest with us. For us, that swamps out all the good feelings we had for Viking. We’ll never take another Viking trip. We’d advise anyone else who expects to be able to trust what you’re told in business dealings to shun Viking. Read Less
Sail Date July 2017
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the ... Read More
I was very very disappointed with Crystal. I took the advice of the travel agent but now realize that she might have recommended it because she gets a bigger kickback from them. I have been on many cruise ships of all sizes from the largest RCL to Norwegian and Seabourne. She told me that Crystal was the best by far. I decided to bite the bullet and take a cruise with them. Wow this ship has seen better days. Apart from the tiny room with the furniture that looked so cheap and dated. The whole ship decor was not only dated but looked worn out. ditto with the carpet and the lighting. And the main dining room was like a three star hotel dining room . From the boarding to the reception the staff I can only say was NOT top notch. Many looked like they did not want to be there. The lady who took us to our room (worked at the spa) barely spoke to us and I noticed wasnt greeting guests she walked past as I was accustomed to . I was also taken aback by the end of day boarding after an excursion. On all the ships I have been on their is staff welcomed you back on the ship with a smile and refreshements (*water or juice on the larger lines, champagne on Seabourne) On Crystal not even a plastic glass with water. No one was there except for the surly ship crew mates. The food was fine but I would say the quality was just as good on the bigger ships in the extra fee venues. The servers although nice were harried, again not what you expect from a 5 star experience. Did I mention the rooms were ridiculously tiny? For the same amount of money you can get a suite on the Haven (Norwegian) with a butler and the private pool. similar price for a much larger balcony suite on Seabourne, or if you like a larger ship the loft suites on RCL. Service on these other ships was just as good. Again I am not sure about where all the raves come for Crystal. My 1 star review is mainly because of the quality price ratio. At a cheaper price I might not have had as high expectations. Kind of like going out to a fine dining michelin starred restaurant but instead getting a quality chain restaurant food and service. And the WI-Fi prices Usurious. I paid $200 For 10 Hours I think, It almost never worked and the staff in the computer was very surly. when I asked if I could get a refund for the 6 hours I didnt /couldnt use (due to the poor connection) they said "no" . Read Less
Sail Date August 2015
I was assuming that the high price somehow assured the level of quality that you can find on Seabourn...trust me it does not. This ship is dated and dirty throughout. The decor is a worn holiday inn, circa 1980. On the day we checked ... Read More
I was assuming that the high price somehow assured the level of quality that you can find on Seabourn...trust me it does not. This ship is dated and dirty throughout. The decor is a worn holiday inn, circa 1980. On the day we checked in our TINY room (a suite with a balcony) had been painted that same day and the workers left their mess behind...can you imagine this? The smell of paint in our claustrophobic room? If we could have gotten A refund of 50%, we would have gotten off the boat immediately. Our room was also on the 8th floor, far from the nearest room to the engine room, but it was still like sleeping through an earthquake every night. We had to ask for thicker mattresses and I assume it was a common request, since we saw a truck unloading new mattresses at the next stop. We had a tiny, ancient TV, placed on top of the mini fridge in the far off corner. The only positive is the bathroom, which was a nice size, with good water pressure. The ground tours were incredibly expensive and half of them were very Meh. The food...mmm...it was so bad on the first day...but it got better as the ship sailed on...the cheese cart was the highlight. Silk Road...the maitre D, makes you feel bad for wanting to eat there, it was always empty, but they told you they were all reserved. The one day we hung out at the pool, they had a dreadful Philippine band belting out the worst songs at ear splitting volume. No-one was clapping...I think we all just wanted to go back to napping or reading our books. Service was either really good (some waiters are amazing!)...but others are terrible...like the captain from Pondicherry who played a trick on an elderly man...why? For his own amusement, because no one else found it funny...it was just mean. Also, on other cruises I have been welcomed to the boat by a towel and water and even champagne...not on crystal...it's more like airport security...intimidating men with an X-ray machine. The entertainment was actually really good...they have a neon dancing show which is excellent, as is the dance number on the day at sea. I would not recommend this trip to my worst enemy. Read Less
Sail Date August 2015
We used to sing the praises of Regent.(3 previous cruises)..but no more! We just took a cruise called "Castles, Fiords, and Kingdoms" and for #30K we could have taken 2 worthwhile vacations instead!!! Staring with the low-grade ... Read More
We used to sing the praises of Regent.(3 previous cruises)..but no more! We just took a cruise called "Castles, Fiords, and Kingdoms" and for #30K we could have taken 2 worthwhile vacations instead!!! Staring with the low-grade hotel the first night (Scandia) which was like a"Motel 6" to the end where we never saw a Fjord...it was a total disappointment and made us so unhappy the we WASTED so much money! * The quality of the food has fallen to an all-time low...we had several very bad meals (even in Prime Steakhouse; and to add insult to injury the served hotdogs at the Poolside Grill!!! * The wines (a choice of 2) were awful and we had to pay extra for wines that used to be included!!! * The IT person not only didn't know what he was doing, but he blamed the passengers for having problems and even called me (in my room) to tell me that it was my computer and not the server (my computer has worked all over the world, even China!). * When we complained about our meal in the Italian restaurant, the chef came to our table and told ME that I didn't know what I was talking about! * The quality of the tours was horrendous, most of the guides didn't know anything about the history or art work, and 2 of them were so befuddled that most of us had to take a taxi back to the ship. * We were told that if we booked a future cruise we would get an immediately ship board credit - which we did not. The list gos on and on...basically the staff was argumentative, the food was awful, the wines were sub-par and the tours were awful. No more Regent for us!!! Read Less
Sail Date June 2014
Took the Baltic Cruise July 22 - 29 Seven Seas Suite. Butler great. Booze and Champagne room great. All inclusive great but: The cruise was not up to snuff. It was like watching the Rockettes with several dancers' kicks just off. ... Read More
Took the Baltic Cruise July 22 - 29 Seven Seas Suite. Butler great. Booze and Champagne room great. All inclusive great but: The cruise was not up to snuff. It was like watching the Rockettes with several dancers' kicks just off. Or a symphony where several players are a beat off. Many "small" errors that added up. 1. Daily TV program of main restaurant's dinner menu. Did not change until noon. So if you got up in the morning and wanted to plan where to eat with friends, the menu was yesterdays. 2. Prime Seven and Signature "full", but every night multiple tables empty. 3. Three free white wines and three reds every night. BUT not told nor written what they were (or that there were three unless you asked). They came by and served the cheapest of the bunch. Several of the wine stewards did not drink and had no idea how to explain the wines although the head sommelier was great. 4. The room service menu was very limited. Unlike other cruise lines where the prime suites could order room service off any menu in the ship or something not on the menu, not allowed on the Voyager. For example, could not order banana fosters in the room or in advance at any restaurant. 5. The TV program on the ports did not include just the ports being visited, but all the ports in the Regent inventory. Thus, unless you spent hours, could not learn about the local ports. 6. On visiting the ports, there were no maps available at the point of disembarking. In fact the staff there were only security and had no idea. Later to find out that the maps and a local were available on a different floor. Not announced. 7. At the Italian restaurant, typical multi-course menu (antipasto, pasta, meat... The waiter did not tell you that you could have the pasta dish as the entree with a full size dish instead of the small multi-dish size. 8. The menus were limited. The restaurant hours were limited with no "late" food venue other than room service (ie if you went to a show or the casino, you could not get something to eat without going to your room). 9. At the main restaurant, if you were in a small party, the head waiter did not oversea and at several times wrong or forgotten dishes were served. 10. The pool bar closed early and there was no where to get a bloody Mary in the mornings. 11. The ship's doc had no "surgical" back ground and the ship had no way for her to communicate with one. eg One passenger cut her leg at a port several days prior to the cruse and had staples (stitches) in. The ship's doctor wanted to "kick her off" and put her on iv antibiotics unnecessarily. The passenger saw a surgeon in port who said the ship's doctor was a xxxxx. 12. Warnemunde, Germany has one of the prettiest beaches in Europe. It was not included in one of the outings nor descriptions of the the port. Several of us took a taxi to it and enjoyed the sun with many Germans on holiday. It was great. 13. The fitness area was VERY small and had to wait for machines. At the spa, the chairs for waiting were 4 inches deep. In conclusion: no comparison to the Cunard and even worse than the RC and Disney (except for the included drinks). I would not repeat. Read Less
Sail Date July 2012

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