18 Stockholm Luxury Cruise Reviews

I was highly disappointed with this cruise. We had a wonderful river cruise with Viking; this was no where near the quality. The food was so-so. I had trouble finding options for gluten free, especially at lunch. Service was great, ... Read More
I was highly disappointed with this cruise. We had a wonderful river cruise with Viking; this was no where near the quality. The food was so-so. I had trouble finding options for gluten free, especially at lunch. Service was great, though. The included excursions were a joke. Most of them were just bus rides. Sometimes, we were just left to explore on our own. I expected much higher quality tours. I was also very upset that by the time we were allowed to schedule tours, most morning included tours were full. The extra excursions that we took were very good, although not always as described. The cabin was good. The entertainment was mediocre with a few exceptions. The elvis show was great. Activities in the morning were almost non-existent--that after not being able to schedule included tours in the morning. I am not a night person. The new ship was wonderful, so clean. Embarkation and disembarkation went smoothly. If I travel with Viking on an ocean cruise again, I probably will not schedule any included tours. Read Less
Sail Date August 2019
This was our first trip with Seabourn and will be our last. Our previous cruises have all been with Cunard in its Grills Suites. Cunard has bigger ships so more people but has immeasurably better staff and food. The food on the Ovation ... Read More
This was our first trip with Seabourn and will be our last. Our previous cruises have all been with Cunard in its Grills Suites. Cunard has bigger ships so more people but has immeasurably better staff and food. The food on the Ovation was boring and bland. The dress code is not policed and many evenings gentlemen turned up to dinner in polo shirts. The shore excursions were expensive and sometimes involved long journeys presumably because Seabourn do not wish to pay more expensive docking fees. The pillows and mattress had the consistency of a marshmallow. Despite firm pillows being offered our steward could not find any which wasn't great. The one female hairdresser on board was awful and the service generally slow. My husband ordered roses for our anniversary and they turned up at 10pm that night. The entertainment was boring and very few enrichment talks compared to Cunard. We could seldom have breakfast in the restaurant as we were on excursions and it did not open until 8am. The Colonnade was like a zoo. Very very disappointing. Read Less
Sail Date June 2019
This cruise was in celebration of our 50 wedding anniversary. We had sailed a Viking river cruise and while the ocean cruise was considerably higher in price than other cruise lines based on our river cruise we felt at ease with spending ... Read More
This cruise was in celebration of our 50 wedding anniversary. We had sailed a Viking river cruise and while the ocean cruise was considerably higher in price than other cruise lines based on our river cruise we felt at ease with spending the additional money. With air and optional tours this cruise ended up costing $20,500. Was it worth the expense yes and no. Booking the air travel though Viking resulted in some problems but not of Viking making. Our original flight was cancelled forcing us to rebook with a less favorable schedule. Upon arrival in Stockholm we discovered SAS lost my wife's luggage. Viking did a good job of helping us to recover the luggage, they offered to wash my wife clothing on a daily basis at no charge, fortunately we got her luggage prior to our departure so all was good. Our room was small but like the river ships the bathroom floor was heated which on this cruise was a great feature. The scheduled itinerary was disrupted by bad ocean conditions forcing Viking to cancel two port of calls. We spend an additional day in Russia but were not allowed off the ship due to visa restrictions. We also had to ship a port due to heavy seas cause by gale force winds. This ship lacks a lot of standard ship board activities and normally this would not have been a problem but with three "sea" days two unscheduled time seemed to drag. The food was outstanding with lobster three days and prime rib several days. Beer and wine is included at all meals, as well as offered free several other times. There is a included tour at every port of call. They were mostly walking or bus tours narrated by a tour guide. We took a number of extra tours including one in Berlin. I would like to say they were all worth the extra money, but we were cheated by our tour guide in Berlin. He was totally unprepared walked away from some of the tour group at one point in general was not a good source of information. When we complained to Viking we never even got an apology. Basically they said Oh Well. The ship lacked keeping us informed as an example the was a scheduled event which was billed as a chocolate event. Due to heavy seas it never took place. Then two night later there it was a chocolate bonanza but because it was never announced many guests including us had a standard dessert at dinner and missed out. The cruise critic meet and greet was great they had drinks and snacks and the staff showed but they were gave any formal talks just made a appearance then left. I think they were a little confused as to what it was all about. Most days the entertainment met out expectations. The ship band and musical group did a good job of keeping us entertained. Our cruise director kept us entertained as well as he stared in one of the nightly shows as a singer and patio player. Due to missing two ports of call Viking has offered a $250 per person credit toward a future cruise, a pretty weak response to missing two ports of call. The ports of call we did visit were outstanding, the weather not so much, cold and windy. Would we go again? We booked a British Isle cruise for next summer, but not with Viking as we felt it was over priced for for a nice cruise on a new ship but lacking in the personal touch . Read Less
Sail Date September 2018
This cruise company reminded me of driving a car but only getting to third gear. It could have been fantastic but there were some terrible instances of service and food. For instance, I sat next to pool on Sea day for five hours and ... Read More
This cruise company reminded me of driving a car but only getting to third gear. It could have been fantastic but there were some terrible instances of service and food. For instance, I sat next to pool on Sea day for five hours and there were no offers of water or drinks. But, several staff members were cleaning over and over again. We also sat in the explorer lounge for two hours and again, there were no drinks. I had to go and get our own. The walking excursions mixed everybody up so you ended up with a person using a walking cane in the same group as marathon runners. This was even though there might be six groups departing on the same excursion at the same time. It gave a poor experience to both the person with the walking disability (excursion was too fast) and most other people (excursion was too slow). The food was below what I expected (it was worst than a cheaper cruise of another cruise line we went on); - there were the same 5 choices of Bread in all restaurants all 14 days (except Manuel's). - the Steam vegetables were identical in 3 restaurants and did not change the entire trip. - the Hot breakfast choices was identical for entire cruise in the buffet. When I commented about this I was told that there was a different special of cooked eggs, - Deserts in buffet restaurant is ice cream (8 flavors) and slices, and no gateaux or hot desert, - Either white or red wine at dinner. No further choice. - Very few staff seem to know how to make a very good coffee. - the "fresh Juice" at breakfast were sometimes cordial, Overall the Standard of food in the restaurant is well below other cruise-lines but the majority of staff in the Buffet are nice to deal with (Very willing). We arrived 10 minutes early at the bus stop in Copenhagen to see our bus departing. Buses were running late (that day due to the rain and the resulting traffic problems) but we weren't allowed on the other Viking bus which was going to the ship next to our ship. We walked the 25 minutes in pouring rain back to our ship. There were seats left on the other Viking ship's bus. There are some things really good; - Bus shuttle to town is a good service (usually), - the Explorer lounge is nice, - the ship has nice areas with live music, - 4pm afternoon teas were amazing, - There were some good excursions and some were terrible. One that we paid for was pathetic but no excursion staff would discuss with us when we went to complain. - The Wifi ok, - There was a wonderful greeting when we got back from Berlin. We are very unlikely to do another Viking cruise (this was our 4th Cruise). Read Less
Sail Date August 2018
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage ... Read More
Several friends had taken this Baltic cruise and raves about it. Chose Silver Spirit because it could dock in downtown St Petersburg (instead of naval marine terminal out of town). Embarking in Stockholm was a breeze, but luggage delivery was strange. Two bags quickly came to cabin, but a hour later two were still missing. Went looking and found both in the hall - one near our cabin, the other several cabins away. No crew doing anything with them. Dining was generally very good. However, almost every time we asked for red wine, we were handed the wine list instead of being offer complimentary house offerings. We did buy premium wines, but left with feeling wait staff was trained to push paid wine over included wines (which were often very good). A cheap touch that mared otherwise fine dining. Aside from the wine thing, the wait staff was terrific. Cabin was excellent, well-appointed, and very comfortable. Butler and cabin attendant were superb. Shore excursions were OK. I think they failed to meet extraordinarily high expectations set by things our friends had said about their trips. Glad to have seen the Hermitage, but found being in there with mobs of people too much. Literally found some rooms so packed it was hard to breathe. I guess that’s they way that place is, but it was a miserable experience. Shore excursion staff not much help - lacked options - to help us change during the cruise. Their knowledge of the excursions seemed to be limited to what was printed in the books we were given. Expected greater knowledge. If we were do this again, might be inclined to arrange shore tours on my own via A&K or some similar outside group. That said - Nadia and Daria in St. Petersburg and Andrei in Tallinn were excellent guides. Disembarking went very smoothly. I realize flipping the ship in a few hours for new passengers is an all-hands-on-deck job, I might suggest allocating a few staff to offer coffee or drinks to passengers sitting in lounges for a couple of hours between the time we had to be out of our cabins and leaving the ship. Would I go again? Not likely to repeat any cruise I’ve taken. Read Less
Sail Date August 2018
We cruised the Baltic ports at the end of June on Journey. Previously we had sailed on Quest in Feb 2016, both ships being identical helped in navigating our way around. Both ships have been upgraded since and I was slightly disappointed ... Read More
We cruised the Baltic ports at the end of June on Journey. Previously we had sailed on Quest in Feb 2016, both ships being identical helped in navigating our way around. Both ships have been upgraded since and I was slightly disappointed that the BEIGE look in the cabins dominated, the heavy chairs in the dining room were ridiculously heavy and I needed help in getting closer to the table to eat. The Cabin stewards were wonderful and so helpful especially when i fell ill with sea sickness. My cabin steward brought me three cans of ginger ale and was so concerned about my well being. All crew were polite and willing to help. Food in the dining rooms was good, the speciality restaurants had gone up in price from $30 to $40 per person since we last cruised with Azamara. To be honest they were nothing special and I think the meals in Discoveries were far better. As for the entertainment, well, we didn’t bother as there was nothing to inspire us to go see and from the comments of other passengers we were correct in doing so. Surely, when docked in St Petersburg for three nights local Russian dancers could have been brough on to provide entertainment. The same in Tallin as we were in port until 10am. Cruise tours, no matter which line you travel on are always over priced. We booked a three day tour with Alla tours in St Petersburg which was excellent. So sad to say but, I think the luxury has gone out of Azamara and this worries me because we have a Christmas/NY cruise booked at the end on 2018 Read Less
Sail Date June 2018
This is my second cruise on Oceania and true to form all of the amenities they mention and all of the service they brag about is truly only available on their concierge suites or higher. If you are in a regular room you will not get the ... Read More
This is my second cruise on Oceania and true to form all of the amenities they mention and all of the service they brag about is truly only available on their concierge suites or higher. If you are in a regular room you will not get the best service or opportunities on the boat. A couple of examples. They rave about their great "specialty" restaurants. Priority is given to the upper suite classes and by the time you get on the ship or can book a reservation on line for the most part all of the reservations are taken and the best you can get is an 8:30 PM reservation just before they close. Another example you are warned repeatedly that if you are off the boat on a private tour not booked by the boat and you return to the ship late the ship will leave you. Except if you are in a penthouse suite. Our boat left late after they announced one of the penthouse guests to please contact them if they were on the boat and then an hour later a limo showed up with a family that ran and got on the ship. So if you are in the Penthouse even the rules don't apply to you. I just feel that Oceania has an attitude that they only care if you book the higher suites and spend more money. We tried to book excursions only to be told they were sold out and they put us on a waiting list but they would not tell you how the waiting list worked so how would you know if you even had a chance for an excursion. They say they have the best food of all cruises but I did not find this the case. The food is OK but unless you again are willing to spend a fortune on their "gourmet" dinners I have had similar and at times better food on other cruises. I just feel they over charge you for basic service with no real advantage to enhanced services and they don't mind letting you know because you didn't book the penthouse. Read Less
Sail Date June 2018
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no ... Read More
We sailed on the new Explorer. We were very disappointed with our cabin on this new ship. Very small compared to the other Regent ships. (we have sailed on all the others). Couldn't move in the room. Closet too close to the beds, no walk around space. Very disappointing compared to the sister ships. Our cabin was like a much less comparable cruise line cabin. We like Regent because we have always had a walk in closet, a vanity for hair and makeup, space to move around and a much larger bathroom. Explorer other than that was fine. Still need to get a few kinks out, but service is good and food is excellent. Should have stuck with the cabin sized on the other ships. Way too small and a big disappointment. Food is always excellent on Regent cruises. New Asian restaurant is wonderful. Staff in the restaurants are top notch. Read Less
Sail Date September 2017
Luxury encompasses the entire passenger experience. The physical environment of the ship is part of this experience, and the Seven Seas Explorer does present an environment that is richly decorated and often spacious, but the passenger ... Read More
Luxury encompasses the entire passenger experience. The physical environment of the ship is part of this experience, and the Seven Seas Explorer does present an environment that is richly decorated and often spacious, but the passenger experience suffers some of the same faults that I have encountered on other Regent ships. After a rather bad experience on a recent cruise on the Seven Seas Voyager (previously reviewed on Cruise Critic), we were hesitant to take another Regent journey. However, we had already booked this trip, the itinerary was one that had great appeal to us (one of the few that have three full days in St. Petersburg), and several friends who had been on the Explorer raved about it, so we decided to go ahead. The cruise was certainly an improvement over our one on the Voyager, but not quite perfect. Our suite, a Concierge E level, was indeed one of the best cabins we have had on a cruise ship. It had plenty of sitting room, was well furnished, had a very comfortable bed and a large balcony, and more than enough drawers, cabinets and closet space. The bathroom was also well designed, with two sinks, a tub and a very good shower, and again plenty of drawers and shelf and counter space. Although the Explorer offers even larger suites, we saw no need for anything bigger. Regent appears to have spared no expense in outfitting the common areas of the ship. Furniture and fixtures were over the top. Of course, décor is a personal matter, and I found some of the areas to be overdone, some clashing of various styles, and the art was not to my liking, but I would not downgrade the Explorer for these reasons as others do love the way the ship is outfitted. One of the disappointing parts of the cruise was the food. Presentations were always very well done, but the taste often did not live up to expectations. The specialty restaurants were especially disappointing. Service was exceeding slow (way past leisurely) to the point where we started a meal at 7:00 and were not finished until after 10:00, missing the evening show. In Prime 7 I had the Prime Rib, one of my favorites on previous Regent cruises, but the meat was lacking in flavor and texture. In Chartreuse I had the “rack of lamb,” actually just two lamb chops that were overcooked. In Pacific Rim I had the lobster tempura, finding the lobster to be tough and flavorless. But the Pacific Rim is beautifully decorated at least. We were able to get only one reservation in each restaurant, not understanding why some people seemed to be able to get multiple reservations. But we found that one was enough. We actually preferred meals in the Compass Rose and especially Sette Mare, where service was much better (and much improved from previous Regent cruises). The breakfast and lunch buffets lacked variety from day to day, but there were plenty of choices. The specialty restaurants were also open at lunch with a limited menu and offered a sit-down alternative to the buffet, but the hours were limited and often closed before morning excursions returned. The sommeliers or wine stewards did not seem to know much about wine, always suggesting a wine before they knew what you planned to eat. The Constellation Theater, where the big shows are held, is a disaster. None of the balcony seats, and less than half of the main floor seats, have good sight lines. The acoustics are bad and muddy the vocalists. Speakers are badly placed and often the singing appears to be coming from the back of the theater rather than from the performer. In fact, for a while I thought they were lip-synching, but there was an instance where a singer had a microphone failure and you could hear her natural, unamplified voice and it was quite lovely. The singers and dancers were quite talented and gave good shows, although the choreography was a bit repetitive at times. The cast also made an effort to socialize with the passengers, which was a very nice touch. The excursions were mostly good, although we optioned for independent tours in St. Petersburg as the Regent included tours were primarily only half day and didn’t allow you to get to much in this marvelous city. For most of the tours Regent did not provide personal audio systems, making it hard to hear the guides. Almost all the tour groups from other ships did seem to have the audio systems. The departures for the tours were most unpleasant. People were asked to wait around the theater and then there was a mob scene with pushing and shoving when a tour was called. We have never had this type of problem on other cruise lines and Regent needs to find a better way. The enrichment lectures were a big disappointment. In an area rich in history and culture, the speaker, chose not to talk about any of the ports but instead all but one of his lectures were about the Vikings, pertinent to the region but not worth so many lectures. And the lectures were generally rambling collections of facts with no real take home points. The speaker was part of the Smithsonian lecture program and unfortunately he gave the Smithsonian a bad name. There was a paucity of activities during sea time, and most of the activities seemed to be promotions for the spa or the boutique. The Cruise Director, who should be responsible for the passenger experience, did not seem to be directing anything, but only acted as an announcer or an emcee. He appears to have been hired for his singing ability rather than for any administrative or guest relations abilities. He was probably the worst cruise director of the many cruises I have been on. Read Less
Sail Date August 2017
We chose the trip primarily for its Baltic itinerary and in spite of its large size. Embarking and disembarking for land tours was well handled with adequate bus transportation. The tours themselves seem well-selected, although those ... Read More
We chose the trip primarily for its Baltic itinerary and in spite of its large size. Embarking and disembarking for land tours was well handled with adequate bus transportation. The tours themselves seem well-selected, although those included in the price of the cruise were mostly cosmetic and shorter in duration. Most of the ones we paid for were excellent and well chosen for their interest: good value Ship venue pluses included the numerous, smaller niches, even in the large restaurant, that effectively allowed smaller groups to congregate, talk and read. The staff was uniformly courteous and helpful but dining staff seemed unevenly trained and some were incompletely conversant in English. Restaurant food was very good but uneven in quality. Cooked-to-order dishes like NY sirloin steaks and omelets were excellent: a definite pluses. Selections were definitely keyed to American tastes (e.g., extensive sushi, fried food and pizza), with occasional regional dishes, which we would have preferred. We didn't try the specialty restaurants (one of which, strangely, was Italian), and because the menus seemed similar, we preferred dining in the much brighter cafeteria-styled Café on the top deck rather than the larger, more formal restaurant on the 2nd floor. We only ate twice in the large restaurant, unfortunately at tables for 8 where it was difficult to carry on conversations with others; the food was well prepared but was often tepid when served. Desserts in both venues were uniformly excellent, although hot-table preparations in the Cafe quickly aged. We were pleased to find a broad selection of local wines and beers that were included with each meal but not freely available throughout the day. We went to none of the evening entertainments. We very much enjoyed the excellent post-excursion RR trip across the spine of Norway from Bergen to Oslo and our excellent guide, but we received inadequate preparation for and information about the trip from Viking. One of us often needed assistance traveling ashore and that was always available. Read Less
Sail Date August 2017
We had been on a previous silversea cruise to alaska and when we and our friends decided to do another cruise, we chose the baltic because none of us had ever been to that area of europe. While we felt that the food and service in the ... Read More
We had been on a previous silversea cruise to alaska and when we and our friends decided to do another cruise, we chose the baltic because none of us had ever been to that area of europe. While we felt that the food and service in the restaurant was extremely good (kudos to jose our server) and our veranda cabin (#733) was kept relatively tidy by the appropriate staff, our friends found many things lacking in their cabin (#730). they had no air conditioning for two days. while several attempts were made to fix it, finally it was determined that a new thermostat was needed. once this was replaced, the a/c worked fine. considering that i have since read several other comments regarding climate control in the cabins, it is rather disappointing to see that this was not repaired immediately when problems were seen. this was the last voyage in the baltic for silver cloud before being renovated for arctic and antarctic service, and it was apparent that the silversea italian management was trying to eke out every last euro out of their clients for this ship. our traveling companions even noted that the ventilation grill at the bottom of the cabin door was coated in a thick layer of dust (i did not want to look at mine to see if it was the same). my friend and i both came down with allergic reactions probably due to the dust. this is unacceptable. A number of the port destinations were less than interesting. of course, i take part of the blame for this because i did not actually research the ports, feeling (after our alaska experience) that we could trust silversea to give us the very best in shore excursions. while our guide in tallin,, estonia, was very funny (she should do stand up comedy), the town was not all that interesting. i was sick during the helsinki tour and after the first stop stayed in the bus only visiting the last stop, the rock church, which was a big waste of time. if i would have known that the ship docked at proximity to the city, we would have taken a walk around the city itself (but then silversea did not provide that information as an alternative). i did not visit mariham as i was too sick with my allergic cold but my husband did and said that it was extremely boring. visibly was pretty. gdansk was great and we also like sassnitz for the canopy walk and a visit of the seaside vacation town. needless to say, st. Petersburg was the star of the voyage. I also enjoyed the guest lecturer's talks about the areas we were going to visit. silversea might be a bit staid vis a vis other entertainment -- i must admit that i was not interested in the shows on offer so can't really comment on that. I also need to point out that we booked a very expensive disembarkation van for ourselves and our friends. it cost over $200 and was not on time. we waited for 15 minutes before we were told the driver would be late. he explained why when he got there 30 minutes later but, knowing the information, silversea should have provided an alternative. instead we were told on board ship before booking our arrangements that taxis were few and far between at copenhagen which is why we booked our private transportation through the ship. we waited probably as long as we may have had to wait for a taxi and paid much more. and incidentally there were taxis at the end of the terminal. if we hadn't already paid (and figured that it would be almost impossible to get a refund) we would have taken the taxis instead. While i won't completely quit using silversea to cruise, i certainly will take care as to how old the ship is and find out more about whether ships are going to be pulled from service in the near future. i should not have to do this -- one should be able to depend on a line such as silversea. Read Less
Sail Date August 2017
We chose to cruise with Slversea because we liked the itinerary. Shortly after making the reservation and paying in full I saw an ad online for our exact cruise offering free roundtrip airfare to Europe and a two cabin upgrade. I contacted ... Read More
We chose to cruise with Slversea because we liked the itinerary. Shortly after making the reservation and paying in full I saw an ad online for our exact cruise offering free roundtrip airfare to Europe and a two cabin upgrade. I contacted Silversea and was given a partial credit for the airfare but no cabin upgrade. I declined using Silversea to make our pre and post hotel and transfer reservations because of the outrageous price. I booked the same hotels they were using online and with a travel agent for a fraction of the cost. Taxis were readily available for transfers at the hotels and at the piers, again for a fraction of the price Silversea was charging. The cruise consultant at Silversea was not very welcoming or gracious on the telephone. The dining venues were plentiful for a small ship. The food in the main dining room was good but not exceptional. We were served two entrees that were extremely disappointing and the wait staff immediately took out orders for something else. The service by the waitstaff was excellent; courteous, attentive, and professional. Overall the food was not much better than much less expensive cruises. The shore excursions were, for the most part, very enjoyable. Three of the ports, Germany, Talinn, and Marie Hamm were a complete waste of time, nothing to do and not much to see. The dock locations were excellent. This was anything but a luxury cruise. The ship is tired, worn out, and dated. It was poorly appointed and furnished. Except for having fewer passengers, Silversea is similar to cruise lines charging one third of the price. I would not sail with Siversea again, nor would I recommend it to anyone. Read Less
Sail Date July 2017
This ship is very nice - incredibly clean, very nice people, and good overall comfort. However, there are some things that need to be fixed before I would consider spending this kind of money to go on a "luxury" cruise again. ... Read More
This ship is very nice - incredibly clean, very nice people, and good overall comfort. However, there are some things that need to be fixed before I would consider spending this kind of money to go on a "luxury" cruise again. This was cruise #19 for us. 1. The cabins are nice (the bathrooms are really nice), but quite small in comparison with what you get on other lines for the same amount of $$. The balcony was really tiny, and there wasn't enough storage space for us (this has never been a problem before). There are six categories of veranda cabins that are all the same size cabin...the only difference is very small increases in amenities. I am really glad I got the "cheapest" cabin. 2. The food was good, but there were some really surprising things that happened: tables remained dirty for up to 30 minutes (or more), and getting more water was really difficult. We often ate later in the evening, and perhaps staff had finished their shifts or were just exhausted, but it was strange to us how few people were assigned to the dining rooms. We loved the specialty restaurants. 3. Beware of shore excursions in general, especially the included ones. The only one with value was the train to Berlin. The others were very boring and included spending most of the time either on a bus or waiting in line for the bathroom. One two-hour excursion consisted of 30 minutes of organizing the group (38 people), ten minutes of showing a few things in the city, 25 minutes waiting for people to use the bathroom, and another 20 minutes listening to information on how to buy amber. I am really glad we didn't pay for it. Several friends paid for extra excursions through Viking, and there were definitely duds in there. The excursion staff was really not helpful...they kept using the excuse that they were only the messengers...that they couldn't control what happened with local guides. They also had no information about the post-cruise extensions, which seemed bizarre to me. 4. We had terrible flight issues on our way there (bad storms on the East Coast of the US), so we were almost 15 hours delayed. There needs to be a better way to communicate with the travel people about this...I was expected to call them to tell them about the change in flights vs. them being able to track me. The entire flight experience was pretty bad, and I definitely won't book through them again. The arrangements were supposed to be completed six weeks ahead, and I had to call three times to beg them to book my seats. Their excuse was that they were really busy. I finally got them to give me the itinerary, but it took an additional four emails to get someone to really book the seats so I could go online and see where I was sitting. And while I am glad they prepaid for meals on our plane, it would have been 1) nice to know this ahead of time and 2) be able to choose (within reason) what we would get. 5. I would not take a post-cruise excursion again...probably wouldn't with ANY company, but definitely not with Viking. I know they don't have a ton of control over what happens with private companies, but they should really re-evaluate who they contract with...flight arrangements were terrible (some people had to leave the ship at 3:30 AM to catch a flight) and the service we got on the ground was the least service-oriented group of people I have seen in a long while. The person meeting us was holding up a hand-written sign on a piece of notebook paper that about half the group missed. The people didn't help with luggage at all until we got to the bus, then proceeded to chastise us because we all had "too much luggage." They couldn't get it all to fit under the bus, we had to help load it, and then they took the extra luggage that didn't fit and put it on another bus going on another tour. Those poor people didn't get their luggage until 10:00 that night. Really dumb. There were a lot of other issues with the Iceland tour group - terrible lack of information, a change of hotel at the very last minute (that was just ridiculous - we had been given information that we were staying at the Hilton, and then one day before we left, we got an "update" saying that we were changing hotels). There was no explanation, other than "Iceland is busy," which led us to believe that the tour company really screwed up (or got an extra discount to move us). We had to pay six months in advance...they should have been able to secure our flights and rooms. We had to leave ridiculously early on the last day to get to the airport, and no one told us that we had to get our own breakfast that day. I know this seems petty, but this was not a cheap extension, and the hotel told us that other groups arranged for bagged breakfasts for people who had to leave early. The "welcome desk" at the hotel consisted of the over-worked tour guide when she was available, and the welcome packet included a copy of the letter we had received on the ship (although it still mentioned the Hilton) and a map from the Iceland Tourist Board. We also had a woman on the tour that had injured herself prior to the trip...she said she didn't have insurance, so she had to come on the trip. I can't imagine having mobility issues, and I am sure it wasn't fun, but she had so many demands to be wheeled around (even though most of the places we went were definitely not wheelchair accessible) and otherwise catered to.... I felt bad for the tour guides, and it really affected our ability to quickly get anywhere. I am not sure what the company could have done in this case. All of these things are pretty minor, and I realize that I should be happy that I got to go on a cruise to such wonderful places. I am glad, but I would truly not want to pay that much again. Read Less
Sail Date July 2017
Cruised with Windstar several times in the past. Did the 2017 Baltic cruise on the WindSurf. Began the cruise in Stockholm and ended it in Copenhagen. The WindSurf is in good shape. The staterooms are adequate and the common areas are ... Read More
Cruised with Windstar several times in the past. Did the 2017 Baltic cruise on the WindSurf. Began the cruise in Stockholm and ended it in Copenhagen. The WindSurf is in good shape. The staterooms are adequate and the common areas are fine. This cruise went as planned with the exception of the cancellation of the Bornholm day. I found the WindSurf staff to be business like and well versed in the company line and Windstar "speak." Don't remember the captain's name. He said the right things, promoted Windstar and showcased his staff. Compared to other Windstar cruises, I felt the staff on this cruise was unenthused and did nothing out of the ordinary as service goes. Of course, there were a few that did, but by and large, they did what they were supposed to do and nothing more. After 10 days, the food became monotonous. Food quality is adequate, but certainly not to be confused with fine cuisine. Towards the end of the cruise, several "bugs" made their way throughout the passenger ranks, as many people had colds or GI issues. Hopefully this did not continue on the next cruise. Shore excursions were so-so, with some being well done and others not so. The stop in Lithuania was not good and the concentration camp trip in Poland was awefull. Some of these excursion should be re-evaluated. I would suggest doing your homework and looking into booking your own shore excursions. For example, I would split an 8 hour private car and guide in Russia. You can see all of the sights this way and tailor your own agenda. I would like to try this itinerary on Silver Seas or another luxury line. Read Less
Sail Date July 2017
My husband and I have been on many cruises, but decided to try Oceania for the first time. We just returned from the Baltic cruise onboard the Marina. For the positives, the ship is very pretty, nice size and the food is good...I ... Read More
My husband and I have been on many cruises, but decided to try Oceania for the first time. We just returned from the Baltic cruise onboard the Marina. For the positives, the ship is very pretty, nice size and the food is good...I wouldn't say fabulous. Several of the meals in the "specialty dining" couldn't even prepare a steak to medium rare. It was either to done, or still bleeding. The best was the Red Ginger and the regular dining room. We tried this cruise because there are fewer people, but not knowing with that there is literally nothing to do. There is a show in the evening that is OK, but not up to the standards of the other lines. The casino is pathetic. They rarely had the crapps table open even during peak times, the slots never paid out, just took your money, and the blackjack tables (there were 4-5) only had the 15$ and 25$ tables open with a couple people playing....the 5$ tables were ALWAYS closed...so if you wanted to play just for fun forget it. Now for the biggy, The WiFi was something out of the 70's.. Really a company that is a multi billion a year can't do better.... worse yet is that only one device can be on at a time. When questioning the computer expert on board he had a "just the way it is" attitude. And, they charge you a fortune for a daily package. We even spoke with the main desk and his reply was curt as well, giving us some explanation like we were 3 year olds and didn't know how to use a device. Even the employee at reception told us that we needed to line up our post and wait until between 3-4AM to log back on and send them... And, if you wanted to send pics (like facebook) you should only do 2-3 at a time...REALLY! The water in our cabin NEVER got hot, only luke warm and that was after seriously running the water for 20 minutes. I called and they sent someone up to fix it, but it remained spotty following throughout the cruise. Our cabin steward Edwin was Fabulous though I have to say that. Perhaps we just had a bad start, but none the less, we will never cruise on Oceania again. My husband and I are both in our early 60's and very active and maybe we just aren't cut out for this cruise line. We were both extremely disappointed from the beginning and it just didn't get any better. The 9 countries we visited were great though. The 3 free excursions we took on Oceania were overcrowded and middle of the road. The other 6 were on Alla Tours and they were fabulous with only a max number of 8-16 depending with great guides...and much much lower in price, the buses on Oceania excursions were 35-40. We will be returning to Princess for upcoming cruises. Read Less
Sail Date July 2017
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due ... Read More
I chose this line for the first time because of its prior reputation. I have traveled several times on Silversea and Seabourn and wanted to try Crystal. The Symphony is a lovely ship although considerably larger than I expected. It is due to go to dry dock in September for major changes. We had a Balcony cabin but it was only 245 square feet including the balcony. I could go on any large ship line for that size Balcony cabin. The bathroom was tiny. It did have 2 sinks, but 2 people would be hard pressed to be in it at the same time. We could not pass each other at the end of the bed to go from one side of the cabin to the other. For this price, it was very disappointing! The dining room decor was lovely and the waiters for the most part just great. Food was a bit spotty. Sometimes really good and others only mediocre. I was shocked that Crystal still has first and second seating. No other 6-star line does that! Again, I might as well have gone on a large-ship line. We were assigned a table in the back of the dining room in the midst of a large group of people with lots of children. They are children so they do make noise, but this many kids magnified the noise. We did not expect this on a 6-star cruise line. We did ask to be reassigned and were given a table at the other end of the dining room. Again, if we wanted to be with a lot of children, we would have taken Disney or Royal Caribbean. Internet was available at no charge for an hour for every day of the cruise. We didn't use that much, but we do understand that full time comp internet is coming soon. The computer classes offered were good, but most geared to Apple. Of course, we have Androids. We did think the evening shows were just superb. They couldn't have been better. The ship's dancers were very talented and the alternate entertainers were amazing. We did enjoy the itinerary and the majority of the cruise, but there will have to be some really big changes to return to Crystal. Read Less
Sail Date June 2017
We traveled on a Viking River Cruise several years ago and loved it. We wanted to experience Viking's new ocean ships and the Viking Homelands offered new destinations for us. Everything exceeded our expectations. The intimate ... Read More
We traveled on a Viking River Cruise several years ago and loved it. We wanted to experience Viking's new ocean ships and the Viking Homelands offered new destinations for us. Everything exceeded our expectations. The intimate feeling offered by a smaller ship, where many of the crew greeted us by name after the first day. The variety of food and the preparation was like dining in upscale restaurants and that was the buffet. The restaurants were a 5 star experience. The beverage package was a good investment. We enjoyed a variety excellent wines which enhanced the overall experience. The daily briefings were informative and entertaining. The spa and shows were also first class. My wife and I have been fortunate to have traveled to many places around the world with many tours and ships. This was her retirement trip and I wanted to surprise her with a truly memorable experience. We did, thanks Viking Read Less
Sail Date July 2016
Regent claim six star all inclusive of premium wines. Ran out of French rose on third day. No NZ wines at all! We did two back to back cruises and despite re-stocking in Copenhagen they ran out of Sancerre and Pouilly Fuisse 13 days into a ... Read More
Regent claim six star all inclusive of premium wines. Ran out of French rose on third day. No NZ wines at all! We did two back to back cruises and despite re-stocking in Copenhagen they ran out of Sancerre and Pouilly Fuisse 13 days into a 20 day cruise. In the end we bought ourselves some wine in Kristiansund. If we could find a decent supplier why couldn't they? This was our sixth cruise (140 days) with Regent and the second one where they have run out of certain wines. The Regent standards are undoubtedly slipping. Service on board is still excellent but staff are embarrassed and very apologetic of situation. Entertainment was adequate apart from a terrible American comedian. We agree with other reviews regarding the shamble prior to tours. You can wait for ages in the theatre and be addressed as if we are in nursery school or old peoples home! Read Less
Sail Date June 2015

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