1. Home
  2. Cruise Lines
  3. Costa Cruises
  4. Costa Magica Review
  5. Costa Magica Cruise Reviews

3 Stockholm Costa Magica Cruise Reviews

I decided to cruise with Costa because they offer affordable trips to Scandinavia. Unfortunately, this was by far the worst cruise I have ever been on. The ship itself was in pretty good condition. The inside felt cheap but comfortable. ... Read More
I decided to cruise with Costa because they offer affordable trips to Scandinavia. Unfortunately, this was by far the worst cruise I have ever been on. The ship itself was in pretty good condition. The inside felt cheap but comfortable. The ship's layout was fairly confusing and they were constantly ripping up carpet all over due to a bad smell. The inside cabin's are small but comfortable, and the balcony cabins are quite a bit larger with a nice view. As far as dining is concerned, don't expect much out of any meal except for seated dinners, which were mediocre at best. The buffet dining experience was miserable because of overcrowding and disgusting food. The "snack bar" consisted of sad looking frozen hot dogs and hamburgers. The pizza was pretty good (when it was free). The worst part about the dining situation on the Costa Magica was how much extra money you had to spend to have a good experience. Water is the only beverage included in a regular ticket besides the four juice options at breakfast. Charging extra money for alcohol is understandable, but only offering water for a 1500 E ticket is ridiculous. Oh, and don't expect a "late night snack" unless you want to fork over another 15 E after the buffet is closed. The first few nights of on-board shows were some of the saddest I have ever seen. The shows at the end of the week were enjoyable, but not enough to make up for the nightmarish first three nights. The service was consistently poor. Do not expect to be greeted as a guest, but rather as an annoyance. The waiters were not attentive, the service staff was rude, and the security staff have stares that make you want to be on a different planet. The only good service was the maid service. Read Less
Sail Date July 2019
This whole cruise experience was awful in so many ways. 1. Cleanliness: In the hallway outside our cabin it constantly smelled like sewage. Our toilet malfunctioned several times, threatening to overflow into the bathroom floor. ... Read More
This whole cruise experience was awful in so many ways. 1. Cleanliness: In the hallway outside our cabin it constantly smelled like sewage. Our toilet malfunctioned several times, threatening to overflow into the bathroom floor. The white towels and bath mat had coin-size brown stains on them. Carpets are filthy and stained, dining linen does not appear to be changed, and we encountered crusty dirty plates, bowls and cutlery in the “clean” stacks at the buffet more than once. The whole ship is peeling at the edges and needs a refresh. 2. Staff: Our cabin steward was lovely but beyond that, the chances of finding any remotely pleasant staff were bleak. Bar staff were rude. Harried customer service desk staff were openly disinterested in helping anyone. Our dining room server seemed depressed. 3. Food: They were constantly out of so many things, including their advertised “special” beers and wines. We were served frozen entrees for dinner that seemed to have been barely microwaved. The coffee station was never open on time in the morning, although staff were going behind the ropes and helping themselves. The one day we ate the sit-down breakfast, we waited 30 minutes to order before we gave up and just had the specialty buffet breakfast in the same room. There was something so bad in what I ate there that I went back to the cabin and threw up immediately (into the toilet that was constantly backing up). The lack of proper food service hygiene and failure to manage the chaos at the buffet created by lack of lines, direction, etc was appalling. 4. Cash Grabs: They up-sell EVERYTHING ... there are an incredible number of non-included food items like the late night pizza and burger bar, room service, or coffee outside of breakfast times. The internet is overpriced and incredibly slow - don’t bother. 5. “Mandatory” Gratuities: We tried to settle our cash account on the second last day and were told it was “impossible” except at the wildly inconvenient time of 6:30 am on the last day. At that time, we lined up for half an hour before being sent around to 4 different places because we had requested the gratuities be removed due to our less than acceptable cruise experience. Everywhere we went we were told it was “impossible”. These “mandatory” gratuities of €10/day per person were not disclosed up front. They are not in the fine print on your booking, but are buried in a faint hyperlink in the terms (so if you printed it out you can’t even see it). The Costa manager refused to remove these charges and was quite aggressive/bullying towards us about it, although any other major cruise line will allow passengers to remove it given it’s not a legally enforceable charge. It seemed really slimy to bury the misleading “mandatory” charges info in a hyperlink and then claim we had agreed to it. Costa tries to get around the law by calling it a “hotel service charge”. Haha, right. Only they are not a hotel; they are a marine vessel. Be aware that your “gratuities” DO NOT go to staff, but into Costa’s coffers. It’s an offensive practice that’s bad for crew and customers alike. Costa, be better. Don’t try to avoid paying your corporate taxes, or to provide a fair living wage and benefits to employees with these kind of murky loopholes. If this is really mandatory and is really used to pay staff, then your company should have no problem being honest and transparent about it and include it as part of the initial cruise price right up front and in the open. This was my third Costa cruise. I enjoyed the first two. Clearly things have deteriorated significantly since Carnival took over and I will never cruise with Costa again. Read Less
Sail Date May 2019
Have just completed cruise with Costa from Stockholm to Russia back to Stockholm and then down to Italy. Total around 21 days. Ship was built in 2004. Although I suffered from food poisoning on the last night, Dining in Restaurants and ... Read More
Have just completed cruise with Costa from Stockholm to Russia back to Stockholm and then down to Italy. Total around 21 days. Ship was built in 2004. Although I suffered from food poisoning on the last night, Dining in Restaurants and Buffett was quite good. Accommodation although a bit dated was good and consider room quite comfortable with a good mattress. The waiters and room attendants were good.That is the good points. The pool area was quite acceptable. Now the bad points. My cabin was in the lower section of the ship and during normal cruising quite comfortable, however when the boat exceeded 21 knots, the noise was unbearable and the cabin actually was shaking. So take the upper decks if you intend to book this ship. On 3 normal nights I was unable to sleep!. This was mentioned to the wonderful staff!! on the Hospitality Desk and who really showed little interest which was normal practice. There is definitely no customer service in this particular section of the Boat along with the Excursion staff. I went on numerous excursions and whilst I accepted that they might have been a bit expensive I could not believe how incompetent they were. The Russian excursion was excellent. The excursions I booked to Tallin, Rouen, Lisbon and Marseilles failed miserably due to various factors like the tour guide was either disinterested, on medication or something other or showed little interest in our group. The Excursion to Rouen in particular was crazy. We had just 1 guide with more than 20 English and more 20 German passengers. No headphones were provided and the guide alternated between German and English, spoke too low, was disinterested and nobody could hear her. Just crazy. On the tour of Tallin , 5 passengers were left behind due to no fault of their own, just incompetence by the tour guide and forced to either take taxi's back to the boat or walk back. This was explained to the Excursions Staff with little interest. I was not refunded for my taxi fare!! Other problems experienced including the internet packages. Although this ship appears to take this cruise on numerous occasions the internet packages never worked or provided the service advertised. A rip off. Other little things that were charged for was, breakfast in cabin, ice cream/crepes, Ice Cream Trolley and water. Despite having a Drinks package I was unable to be provide with bottled water. Had to pay 3 Euro. Just crazy. I guess another downside was that Costa Magica was always docked the furthest from the town. Compulsory Hotel service charges were also a surprise which the Australians were not aware of until arriving on board. No mention of these charges by Touring Company in our Booking Contract. In Costa's Tour Values they state Clear and Transparent prices and no unpleasant surprises. The only trouble is that you are not aware until you arrive on the ship. As one Passenger mentioned, it is always a good idea when talking to Costa Staff to keep both hands in your pockets!. Despite written assurances that excursions etc would be paid at the end of the cruise, they were taken out on a daily basis. Another broken promise.! Many Australians experienced troubles with this cruise. I would never travel with these people again and that is felt by most people. If Costa do come to these waters, stay away. They are plenty of good Cruise company's better. Read Less
Sail Date August 2018
Costa Magica Ratings
Category Editor Member
Cabins 4.0 4.1
Dining 3.0 3.1
Entertainment 4.0 3.2
Public Rooms 4.0 3.9
Fitness Recreation 3.0 3.7
Family 4.0 3.7
Shore Excursion 4.0 3.2
Enrichment 1.0 2.7
Service 4.0 3.7
Value For Money 4.0 3.2
Rates 3.0 3.9

Find a Costa Magica Cruise

Easily compare prices from multiple sites with one click