1 Windstar Star Pride Cruise Reviews for First-Time Cruisers Cruises to Italy

My husband and I were very excited to take our first cruise. We were told the Windstar Star Pride was a new ship and that idea was only furthered by Windstar’s promotions. We did not expect to walk onto the Star Pride and ... Read More
My husband and I were very excited to take our first cruise. We were told the Windstar Star Pride was a new ship and that idea was only furthered by Windstar’s promotions. We did not expect to walk onto the Star Pride and immediately notice from the furnishings and smell that it was NOT new in any way. I remember saying to my husband, “ I think this is a huge mistake.” Apparently the ship was new in 1988 and in dry dock for about 18 days where carpets were replaced and common areas were "refreshed". Our Classic Suite, which we paid an additional 4,000.00 to upgrade to, was in extremely poor shape and run down. We had been told there were floor to ceiling windows yet there were regular sized portholes looking out onto a public deck. Our bathroom consisted of yellow rust stains, tape peeling off from the mirror as well as large ugly patches of caulking. I didn’t ever dare to look at the state of our mattress. Our satellite phone, which was always on the charger, wouldn’t hold a charge and would beep whenever we attempted to use it. When we called for a late night snack we were told that after 10pm only cold food was available. The bath towels were something you would find at a car wash. Above our bed the ceiling panels were not put together correctly and had dark handprints on them from maintenance workers. The furnishings were old and outdated. I put our valuables into the safe and when I went to retrieve them the safe would not open because the batteries had died. We had to call maintenance and wait for them to unlock the safe. Flat screen televisions are advertised and the TV we had in our bedroom was from the 90s. The deck of the ship was extremely weathered and grey. The pool was closed for the first 2 days – and only days- we were on the ship. I had emailed with someone from Windstar before we boarding letting them know I had a gluten intolerance and although she said Windstar caters to all dietary needs and that she put a note in with my name to the ship, I was never offered any gluten free options. We missed lunch one day and what was available for us was a selection of airport lounge style cold dry premade sandwiches. At dinner we were told there were not enough tables to accommodate the guests yet we could be seated at an empty table set for 4 and would likely have another random couple seated with us at some point during our meal or we could wait. We waited only to have them try to seat people at our table and we outright refused. Having to be confrontational when trying to be on a romantic cruise was the last thing we wanted to deal with every night. After speaking with Kristy on the Star Pride we packed our bags and disembarked at our first stop in Sicily. Kristy sincerely apologized for all the issues and gave me contact information for Dustin at Windstar whom she said would be able to come to a solution that would make us happy. We were not allowed to disembark however before paying another $84.00 in bar bills yet our package included all premium drinks. Frustrated, we simply paid the bill so we could get off the ship and try to begin to enjoy our vacation. At this point we had to find last minute - meaning extreme rates - hotels for the remainder of our trip and transportation to each location. All in all, this was a absolute disaster! We will never find ourselves on a cruise again. For over 17,000.00 dollars I had envisioned a floating Four Seasons and this was not the case. I have stayed in rooms at a Holiday Inn that were cleaner and nicer. I expected the food to be better than average and to have a suite that felt clean. The only positive comment I have is for the staff who were very kind and apologetic, letting us know how understaffed the ship was. After speaking with Dustin at Windstar I let him know which suite we were in and was told the CEO of Windstar had stayed in the same suite the week before and had no complaints – shame on him! Dustin honestly felt that Windstar did not promote their ship as being new and said the best he could do was to refund me the amount we paid for the upgrade as well as the bar bill. Feeling that I was not getting any further with Windstar I told them to send me the refund. This is NOT a luxury cruise in any way. Read Less
Sail Date May 2014
Star Pride Ratings
Category Editor Member
Cabins 5.0 4.3
Dining 4.5 4.4
Entertainment 3.5 3.1
Public Rooms 4.0 4.1
Fitness Recreation 4.5 3.5
Family 2.5 3.5
Shore Excursion 5.0 3.5
Enrichment 3.5 3.3
Service 5.0 4.5
Value For Money 4.5 3.7
Rates N/A N/A

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