3 Windstar Star Legend Repositioning Cruise Reviews

We chose this cruise because of the itinerary and we had been on 12 other WindStar cruises and had a good experience on all of them. This cruise was different. The food was horrible- repetitive, lacking fresh fruits and vegetables ... Read More
We chose this cruise because of the itinerary and we had been on 12 other WindStar cruises and had a good experience on all of them. This cruise was different. The food was horrible- repetitive, lacking fresh fruits and vegetables with a high concentration of carbs. For breakfast we had cold scrambled eggs and cold sausages with canned fruit. I even found a hair in my food. Even the desserts were boring - mousse and more mousse and bread pudding every day. The exact same lunch was served two days in a row. The salad bar consisted of the same boring ingredients every day. The service has gone downhill and the ship was very tired looking. After 10 Days only a couple of the wait staff knew our names and they certainly didn’t remember our preferences. The gym was a disgrace with only one properly functioning bicycle and several mornings no towels. The public carpeting was stained with ares of fraying. There were almost no activities on board. We had an extra sea day due to weather and the crew did nothing to fill the very long day. Everything is extra including a mandatory service charge All of this with an exorbitant price tag. On the plus side our cabin was spacious. Read Less
Sail Date April 2018
I chose this cruise because a) I am hooked on Windstar cruises and b) I wanted to see what an ocean crossing is like. Wow, wow and wow! I loved this adventure....14 days on the open sea, whale and dolphin sightings, fun and games and ... Read More
I chose this cruise because a) I am hooked on Windstar cruises and b) I wanted to see what an ocean crossing is like. Wow, wow and wow! I loved this adventure....14 days on the open sea, whale and dolphin sightings, fun and games and the BEST customer service you can imagine. I traveled on the Windsurf last fall and was sold on Windstar cruises already. An ocean crossing is different from a cruise with ports-of-call. The Star Legend is a beauty of a ship with a crew to love. 139 pax. (22 solo) and 150 crew left San Juan on April 9 and arrived in Lisbon on April 23. The cruise exceeded my expectations in almost every way. ( weather could have been just a little better). I was a solo traveler, but quickly found dining partners by asking to be seated at a large table. Merrick, dining Officer, was extremely accomodating and genuinely cared about guests' happiness. There were so many activities to keep me busy that I often had a hard time deciding between that or a few relaxing hours on deck or in my luxurious cabin. This cruise is not for the following: late-night partiers, kids, those who need shows at night or those who like to dress to the nines. Captain Reville was very gregarious and accessible. In fact, by the end of the crew I felt like I knew most of the officers. I loved the captain's high noon time check, followed by our voyage data (i.e. Miles traveled) and his marine "trivia"....interesting facts about the cruise, the ocean, marine life, etc. And visiting the bridge, chatting with the officers and cadets, and learning about the ship was a special treat......Windstar has an open bridge policy when at sea. The dining servers and bar, wine stewards are THE BEST!!! They always adress you by name with a warm smile and after 14 days, friendships are formed. Our newly formed group of diners always chose the same table and were thrilled to have Cayah as our server and Sammy as our wine steward, who both knew what we liked and took very, very good care of us! EVERY ONE of the dining and bar staff were incredible. But I most fondly remember, of course, Cayah and Sammy, but also Gusti, Kristi, Gino, Deva and Dyan. Too many to list here. The food (cooked to order) is top-notch, gourmet. In-room dining is also excellent. Every officer and crew member on this ship made me feel appreciated. I miss everyone's smiles and laughter. Happiness!! That's the overwhelming feeling from them and what they made feel. The ship is a beauty with a large Yacht Club at the bow....beautiful view with a coffee and sandwich bar and a place to relax and read or play cards. The Compass Rose is a beautiful lounge where a lot of daytime activities took place and at night became a lounge with bar and entertaining duo. The Star Bar is an outdoor bar that is enjoyable when weather is good....also with a great duo to entertain. As I said, this type of cruise is not for everyone. But if you are looking for some down time and want to arrive in Europe with no jet-lag, this is awesome. I would definitely do an ocean crossing again, but only with Windstar!! Read Less
Sail Date April 2017
Some background before I write this review - we have taken numerous cruises on all levels of ships around the world (small, medium, large, riverboats, etc.) so we have a lot of reference points on what we like and expect as a function of ... Read More
Some background before I write this review - we have taken numerous cruises on all levels of ships around the world (small, medium, large, riverboats, etc.) so we have a lot of reference points on what we like and expect as a function of the price point and the specifics of what the cruise line advertises and offers as compared to their competitors. Having recently traveled on Viking (river cruise in China which we absolutely loved!), we wanted to try another ship with a small number of passengers. After a thorough search, we decided to give Windstar (and the Star Legend) our business - per their advertisement - "fully refurbished boat, approximately 200 passengers, gourmet food and wine, world class gym, elegant staterooms and unique and memorable shore excursions'. So let's discuss what was accurate and what was off the mark - the pro's - very spacious stateroom, cabin attendant was excellent, on-board entertainment was very enjoyable, Candles dinning was great, majority of crew worked very hard to make the trip memorable, and select staff management (Elena and Bianca) worked very hard to listen to our concerns and to the extent practical within their control make our travels and pleasant as possible, and the people were so much fun to meet. The cons - (1) for a refurbished ship, the interior was in dire need of a fresh paint and varnish (age of the ship was not well hidden), the bathroom was not updated - pealing paint and wall tiles in shower were old and separating), (2) wine - not paired with dinner or the countries visited, wine tastings were poorly planned and executed (rushed so the room could be turned over for dinner, no wait staff to serve additional portions to the customers, and wine selections ran out during dinner, "wine expert" was not organized and could not keep the attention of the customers) - we stopped going after day four, quality of wines served were average to below average at best and had low Wine Spectator ratings, (3) on-board dinning service - very dis-jointed for the first three days - meals were late (i.e. not everyone was served at the same time), side dished were missing or wrong, and if you ordered fish it was guaranteed to arrive overcooked and dry, (4) food quality - got better as the days went by but serving three shrimps on top of rice is not gourmet, (5) bar service - with the exception of a few bar staff, very inconsistent service for mixed drinks - long wait (10 minutes), wrong order, glass half-filled - deferred to wine and beer to avoid the the hassle which was not our preference, (6) broken water system during seal day - no showers or running water - things happen at sea so my issue is not that this happened but how the ship handled the situation - the captain made an announcement at approximately 9 am and mentioned that the water system broke and we would make a stop at Brest for repairs - not apologetic in any form and tried to make a joke about it - not funny for the guests who were stuck on board without a bathroom or shower - in terms of compensation - NONE...we asked them to open the bar and provide free drinks and were denied....the system was repaired and then broke again around 10 pm (no notice from the captain) - I called the front desk and the staffer did not understand why I was mad as he did not get a chance to shower (paying customer versus employee....where is the training...), (7) off-board dinner in Bordeaux - very elegant, classical music, wine in the courtyard and then dinner - only one selection - a meat dish that was served raw to myself and three others at our table - after 15 minutes and sending it back twice I decided not to eat the dried out mass in front of me. Two wines were served of which one was a beautiful 2001 Margaux - we each had one glass and asked for another bottle - they "ran out" even then we observed other tables actively getting additional bottles, (8) world class gym - broken equipment and missing weights - need I say more, (9) excursions - unlike Viking or other high end cruise lines, Windstar only includes two free shore excursions and the guests have to pay for any other trips so desired - the selections were marginal at best with the most notable being a wine tour of a local vineyard in the Medoc region of Bordeaux - expected elegant wines and encountered less than marginal samples - would have expected a higher quality vineyard to be made available. We did email Hans (CEO) a note summarizing our experiences and have not received any reply as of this review - not terribly surprised since he already has our money and from the experiences listed above, apparently does not have a keen focus on customer service. Some final thoughts and impressions - we probably wont use this cruise line again unless Han's contacts us and don't recommend anyone else using them unless you do a full due-diligence on all high end cruise and read the review, the ship management fell flat on attention to details and building/maintaining a strong and consistent team to perform and execute their respective duties flawlessly every time, and if you are going to offer a marginal experience then charge a marginal price so expectations can be tempered with reality. Read Less
Sail Date September 2015
Star Legend Ratings
Category Editor Member
Cabins 4.0 4.4
Dining 5.0 4.0
Entertainment 3.0 3.1
Public Rooms 5.0 4.1
Fitness Recreation 4.0 3.2
Family 1.0 3.2
Shore Excursion 4.0 3.4
Enrichment 3.0 3.2
Service 4.0 4.3
Value For Money 4.0 3.6

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