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28 Star Cruises Family Cruise Reviews

Well it was my first time going on a cruise so I think it was alright. Good thing Super Star Virgo (SSV) decided to port in Manila because finally I experienced going on a cruise! I didn't really know what to expect so everything is ... Read More
Well it was my first time going on a cruise so I think it was alright. Good thing Super Star Virgo (SSV) decided to port in Manila because finally I experienced going on a cruise! I didn't really know what to expect so everything is bright and shiny for me. Haha. I did read some of the reviews here hence the title. The other reviews kind of prepared me on what to expect but hey I still enjoyed my time on SSV. There wasn't much to hate about it at all. Even with a despicable smartphone and the corrupted micro SD card, I still had a good time during the whole cruise experience. This is going to be a bit long so read at your own risk. :) The theme of the trip was Spiderman inspired. Spider-Man: Into the Spider-Verse stickers and posters were all over the ship. Even Spiderman cosplayers were onboard with us. They had Spiderman themed games for kids to enjoy and for adults to do photo ops with the cosplayers. Too bad I didn't meet my college batchmate while she was working. Haha. Good for her and her fellow cosplayers though. Work cruise ftw. Anyway going back to my review, during embarkation there weren't many people around the port so it was fine. I had thought it would be full of people like in airports but no, it was alright. Not too much lines at all. Imagine my first trip abroad was on a cruise trip. Haha. As for the staff or the cabin crew, they were all nice and spoke good English. There are many fellow Filipino crew staff too so we could also speak in Filipino when they were around. * * * * * ♦ Ship: My first impression was of course just being amazed at being on a cruise ship. The information lobby or the currency exchange area looks amazing. I forgot what it's called but it's the best looking place in the entire ship. SSV is big but we had fun going around and checking out the nooks and crannies we could. We were almost able to tour the "entirety" of it in one day. Of course only the ones open to the public but not everything in one day. We weren't able to join the initial ship tour though, not sure if it was "free". Subsequent ship tours had fees so meh. The pool is 7 ft deep so for those who can't swim well, you can enjoy the jacuzzis and the giant slide. Also the ship has centralized aircon. I didn't think it would but I still think it's worth mentioning. Hehe. * * * * * ♦ Dining & Service: I love the food. Don't worry about what other reviewers here say. If you aren't a picky eater and not rich at all, you will enjoy the food. The best is the buffet in The Lido. Mmmhmmm. I love having breakfast at The Lido. Bacon is crispy. There's milk and fruits and veggies and bread and oh it's just heaven for me. Lunch is good too but I wasn't able to try the dinner buffet since we ate at the other restaurants. In Star Dining we had a bit of an issue the first time we ate there. It took more than an hour for them to inform us they lost our order slip for the main course. Wow. But they were able to resolve it immediately upon us walking out because the Pinay staff outside overheard us talking about the bad experience we had. Good job in "catching" us! Lol. As for Pavilion, the food was good too. Overall, I was always full everytime I ate any meal, except for two incidents. Thank you Lord! * * * * * ♦ Entertainment and Activities: The shows are not so entertaining for me. It was enjoyable for my eyes but if you like a good storytelling like in awesome movies, don't expect much. The best show was the magic show. The rest are just a feast for the eyes. No we did not go to the adult show. We preferred the shore excursions. Lol. I did enjoy the Basic Chinese lesson. No reading or writing, just basic conversational Mandarin written in alphabet and translated to English like "Ni hao ma," etc. There's also the morning stretch in the gym. I joined once before I went to the shore excursion. Hehe. I thought going up the mountain/cave in Vietnam would be difficult. :P * * * * * ♦ Ports & Shore excursions: Before you go to the shore excursions, make sure to exchange your peso or HKD etc., to the local currency. The ship has a currency exchange so this shouldn't be a problem. Cruising into Ha Long Bay port was of course something to remember. There was plenty of time to take pictures before we even got to the port. It was my first time outside the country so seeing the mountains jutting out of the sea was awesome for me. Also the excursion was pleasant and nice. The climb up the steps to the limestone cave was not too difficult at all. Good thing I had my morning stretch that day. The tour guide was nice and thoughtful too. The people speak very little English but are nice and pleasant. In the Sanya, China trip our Chinese tour guide was always in a hurry and didn't care much about us so we did not enjoy much of it. Disembarking took a long time too as we had to go through the arrival port I think? How else were we gonna get into China? Lol. It took longer than we expected. (And they do not allow you to take videos in there.) Perhaps this was why the tour guide was in such a hurry all the time. And yes we already sent our shore excursion feedback while we were on the ship. Remember to use a mobile app to translate or communicate with people in China. I forgot to and never thought of it so I got stressed and frustrated. It's easier if you have a companion who speaks Chinese too. Even so, for some reason the people in Sanya, China didn't seem very nice at all. Or maybe Chinese people are normally rude? Anyway, I did not think of using any mobile app to speak to anyone. I'm old school that way. Haha. The places we went to were okay, we were able to take enough pictures. All I can say is it was a stressful shore excursion so keep that in mind when going to China. Also, if you're not an active person, better take advantage of the morning stretch activity before going to any shore excursion. * * * * * ♦ Recommendations: Overall I think it's best for seniors and kids or adults looking for a pleasant and nice vacation. It definitely does not have much of a night life. Yes they have ladies nights and such but I heard some parts of it but nah. It's best for families too maybe. My impression of everything on the ship was like being with seniors in their retirement activities. I wasn't bored at all thanks to the shore excursions but for me it may get boring without the WiFi and the food or the pool/jacuzzi. There are more things to enjoy so just explore the ship and always check the itinerary. If you get sea sick easily, ask for Bonamine from the information area or the housekeeping. If the waves get strong like it did when we were cruising back to Manila you will need it. A lot of us were getting sea sick because of the weather and the strong waves. Oh and open your TV because you will see the ship cruise channel where a live video of the front of the ship can be seen. Plus it shows a map of the ship location too! Cool huh. It would be much cooler if there was infrared or night vision video version at night, maybe so we could see what's out there in the dark? Lol. And that's it for my review. I definitely would go back if I could. Moolah come to mamah! hahaha. Read Less
Sail Date December 2018
I’ve purchased my booking via Malaysia Harmony travel agent. Here are some tips for those who’re cruising from Port Klang to Medan, Phuket and Penang. Things to prepare before check-in at Boustead Centre, Port Klang: 1) Parking ... Read More
I’ve purchased my booking via Malaysia Harmony travel agent. Here are some tips for those who’re cruising from Port Klang to Medan, Phuket and Penang. Things to prepare before check-in at Boustead Centre, Port Klang: 1) Parking outdoor is RM10.00 per entry. 2) For any baggage bigger than cabin size, you’ll need to first check-in your baggage before going up to 2nd floor for check-in. Your baggage will be sent to your cabin door. Only cabin size baggage can be hand carry. 3) Pls print out your cruise Confirmation Slip and enclose with your original Passport for check-in. (if you’re checking in a big group, just get 1 representative to queue up). 4) Photocopied 2 copies of your Passport (page with photo and signature in actual Passport size, do NOT need to enlarge which you’ll use for embarkation at Immigration Dept.in Medan/ Phuket/ Penang. Original Passport will be kept upon check-in). 5) After check-in, you’ll each be assigned with a Cabin Card that you’ll use on board for all meals and purchases. Guest only needs to make payment for all purchases the night before disembarking in Port Klang. Pls proceed to Immigration checking and then board the ship. For wheelchair guests, pls ask Cruise Staff for first priority access. Things to do once boarded ship: a) Get the current day STAR NAVIGATOR from Reception counter to see what’s inline for today’s activities. There’ll be different navigators distributed to your cabin door everyday. b) Proceed to your cabin to leave your baggage. c) For those who want to have lunch, can proceed to the restaurants (before sailing): Ocean Restaurant (Chinese cuisine) at deck 4 (set menu but can refill with small buffet varieties). Four Seasons Restaurant (Western cuisine) at deck 4 (set menu with small buffet varieties). Marine’s Poolside (International cuisine) at deck 9 (buffet style). Spices restaurant (for Muslim/ Halal) at deck 10. d) Proceed to Galaxy of Stars at deck 5 to register for Gala Dinner as there’ll be limited seats for each restaurants. Overall it was a pleasant trip but there’re certain parts that SUPERSTAR LIBRA needs to improve that is refurbish the Inside State Room (deck 2) as it’s too worn out and all the bathrooms as well. Apart from room, meals are ok but International cuisine should include Japanese or Korean dishes and should have more varieties for Chinese vegetarian guests as my relatives had been having almost the same dishes in Ocean Restaurant everyday. Read Less
Sail Date May 2018
We Chose the cruise because it leaves departs 1 hour away from where we live, so we save a lot from not having to buy Airtickets to go on a cruise, which sometimes is half or same price as the actual cruise. Originally it was ... Read More
We Chose the cruise because it leaves departs 1 hour away from where we live, so we save a lot from not having to buy Airtickets to go on a cruise, which sometimes is half or same price as the actual cruise. Originally it was Manila-Naha-Keelung-Manila, but because of some problems with the top speed of the ship, it was changed to Manila-Miako jima-Keelung-Manila, which wasn't to our liking, so we rebooked for Ishigaki instead. Our family has cruised with RCL before, and that is the standard that we base other cruises on. Our kids are really vocal about comparing ships and cruiselines. 1. Pier 15 Manila Port terminal, it was surprisingly straightforward to check in at the port, they ask passengers to go to Hotel H20 and they have a Bus to bring passengers to the Terminal. However some with private cars have the option to go directly to the terminal, but that can quickly change if the port gets congested, my suggestion is if it does, just walk from the port gate to the terminal, it's not that far. I said Straightforward, but still meant a lot of queue time for checkin and immigration, baggage check in was a breeze. 2. Cabins, once we were on the ship, it was nice that at least this time, we were able to actually go directly to the cabin, most cruises would ask you to have a meal first as the crew are still cleaning the cabins. Not sure if this is normal for all SSVirgo cruises, but it's nice. Cabins were really quite clean, and our cabin had a "seaview" the window was quite big, kids were happy about it. We had to move around the Sofa bed in order for us to have our preferred sleeping positions (Sofa bed was in the middle of the two beds, the table was transferred elsewhere). Bunk (top) bed was mine, it was comfortable enough. Toilet (The head) was spacious, the Toilet and Bath is separated. Toiletries like Toothbrush, tooth paste, shampoo were all provided. 3. Ship sports amenities, only one of my kids was able to go swimming, and she didnt get to use the slide, The slide, does not end in the main pool, so it is a water slide all on its own, which I guess is nice to prevent Sliders hitting people on the bottom. Golf was nice, was able to teach my eldest basics of a golf swing, not many people use it, mini golf isn't full 18 holes, might not even be 9 holes I forget, but kids had fun. Basketball court is probably one of the most used sports facility there. NO Table Tennis was observed by the way, but I didn't really check. I imagine if there actually was I should have seen other cruisers playing them. Boardgames were nice enough, some games have missing pieces. Gym was okay according to my wife, she at least got to burn some calories which are always in excess when you cruise. Shuffleboard, on this cruise I wanted to learn how to play shuffleboard and the kids were game, but unfortunately turns out the ships' suffleboard set is incomplete and some are broken. They never even bothered taking away the broken cues (sticks) from the cabinet. Most of the crew does not also actually know how to play it. There were 2 sets of disks, but they were too small for the cues, and quite light. There were heavier disks (the standard pucks) but only 5 of them are left, and of different colors. We still ended up learning how to play, buy searching in the internet and modified the rules using only 4 pucks. There are also swimming pools at the aft of the ship, but almost no one uses them, this area is where the Foam parties are held at night, a bit difficult to get to though. 4. Meals- 3 complementary dining areas were Star dining, Pavilion and the Lido. The last one is a buffet. From time to time they would offer Complementary BBQ at the Pool deck, for some reason we only stumble on these by chance, not really announced or in the ship's Newletter. One of the biggest complaint the family had with this cruise, is that they have made restrictions on how we can eat. First they only will allow cruisers to eat at one of the dining areas per meal schedule, you can't eat lunch at Star Dining and go up to Lido (buffet) if you want the dessert there. You will get charged a fee if you do this. At the fine dining restaurants, you only get to choose 1 of the main dishes, and heck only 1 dessert. We were disappointed to learn this the first day, but then someone explained to us, that if we finish our first main course, we can order a second one which is will be complimentary. I imagine you can do this for dessert and appetizers as well, but we never tried. They do not understand that not all the food they serve is good, the first night we all ordered the beef medallion which looked good on paper, but actually it looked like it came from a can and tasted like it did, the winner was my kid who ordered vegetarian pasta, and that was really good. At the end of the meal most of us were disappointed, but it could have made a big difference if we were allowed to at least go to the Lido buffet or to reorder something else. My Family do not Waste food, as long as it is edible. So at the end of the day, most of us would end up eating at the buffet, at least there you can see the food that you are going to have. Oh, the buffet, the kids commented, felt like a Canteen or cafeteria, complete with Trays and Metal Rails. Star Dining by the way has the worse vibration/noise in the whole ship, it's right above the propellers I think. In Lido, if you sit at the Starboard side, try not to stay at the back (near where the egg stations are), it is right below the basketball court, so you can hear them running around up there. 5. Entertainment, here the whole family agreed that the entertainment was quite good. Magician, Dancers, production were all nice and the kids were awake the whole time :) I read a review from a fellow cruise critic that he felt there were some areas of the show that were inappropriate, my kids agreed that the guy in Red Spikey suit (Slack rope performer) could do without the really long spike from his groin area. People laugh at that bit, but awkwardly. I mean gosh they offer a Topless show for a fee and for adults only, which made me raise my eyebrows (realizing this isn't really a wholesome cruise after all), so they should leave inappropriate things like that in those shows and not the main shows. I'm am not a Prude, but the show is open to all ages. The activities however like learn to zumba, learn to ballroom dance, etc. though fun, would only last 30 minutes, it felt like they just wanted to make an activity for the sake of it. They could be more flexible and adjust/extend if the participants are still willing. 6. Shore Excursion- we booked our own Shorex, we were with our Japanese business partner and he arranged for a bus at Ishigaki to take us around, in Keelung we arrange for a bus as well, we were 18 in the group, so shore ex from the cruise would have been really expensive. Shore Ex were all fun, but the details for that I will review separately :) 7. Kids activities- This is also a disappointment, they should change their mindset about cruising kids. First though the parents decide when and which cruise to take, the kids are very vocal about their likes and dislikes, plus parents will also choose a cruise based on their children's needs as well. So, first after you checkin, parents will be offered an activity list for kids, but most of them have a $ sign with it. They would offer a package which is less than total if you paid for each of the activities. We opted for the package for our youngest, she loves Kids club activities, and we thought by signing her up, We'd be rid of her for an hour or so :) In our other cruises, we would not see her for 3 to 4 hours, she'd make friends and will talk about her activities during dinner. In SSVirgo? Not only did we have to pay, they also require to have a parent or a guardian present during the activities! Sheesh! So, basically in SSVirgo, if you have kids who are 7 yrs old and below, you will need to consider that he/she will need to be constantly with you during the whole cruise. There are some families who brought their own Nannies with them. 8. Service was Very good, overall. Unfortunately I might sound racist here and I am of course Generalizing, some of the Chinese crew (specially in the restaurants) are either rude, or just not trained well, or does not know how to communicate and turns out rude. My wife likes her bread warm, but she wanted croissants, when she placed her bread in the toaster, a Chinese waitress with tongs just suddenly took the bread out and placed it back on her plate, without even saying anything. No apology or explanation, there were also no signs, but realized after talking to a supervisor, that the toaster is only for sliced bread, as other bread can get stuck and burn (fire hazard), this is all understood, but this does not excuse a girl with tongs on hand just taking off bread and putting them back on cruiser's plates without saying anything. We have had Chinese waiters that were entertaining and helpful in other cruise lines, so I think SSVirgo just needs to train their Chinese crew some more with regards to customer service. It's too bad that we would experience these with some of the crew members when in general the rest of the crew of the SSVirgo were really nice and accommodating, including the performers. Would we go on SSVirgo again? Probably, but with adjusted expectations already. Read Less
Sail Date April 2018
My terrible cruise was on the superstar virgo with star cruises. i have been on 13 cruises, so these comments are from an experienced, knowledgeable traveller... This is by far the worst cruise i have ever been on! I thought costa with ... Read More
My terrible cruise was on the superstar virgo with star cruises. i have been on 13 cruises, so these comments are from an experienced, knowledgeable traveller... This is by far the worst cruise i have ever been on! I thought costa with their discount vacation was scrapping the bottom of the barrel, but star cruises, at twice the cost, was much, much worse! It appears this company does not survey or care what the competition does. It is also apparent their version of cruise is not very successful judging by the low quantity of passengers/occupancy. They need to have employees check out other cruise lines and see what a real cruise ship looks like, because this isn't it! We will never sail with star cruises again on any of their ships. i will advise all of my family, friends, coworkers, employees and anyone else i can think of to stay as far away from this joke of a cruise line as possible! Here are just a few of the problems we experienced: - i paid my gratuities in cash directly to the cruise employees (which was verified), but they would not let me leave the ship until i also paid their automatic gratuity, which is not required under the contract (passage terms). they made me pay my gratuities twice!!! - they changed the port from published naha island to ishigaki island without any notification. this required again a cancellation of private tours and arrangements. why in the heck would you change the destination of the cruise to a completely different island without notifying passengers in advance? - the web page is lacking greatly for pre-cruise planning or purchases. Most excursions are not even listed! Very few drink packages, excursions or other available options are listed or purchase even though they are available upon arrival. That mean you cannot purchase in advance like other cruise lines. - changed port arrival times in schedule from the one on confirmed ticket (said 12 noon but changed to 7am). This required private tours to be cancelled with a loss of fees as they did not give any advance notice and did not refund the cost of the tours, even though it was their fault! - buffet was terrible! Poor selection (about 1/4 of what we have seen on other normal cruises). Food was bland and another passenger called it "low end cafeteria food" which was a perfect description! - you can only eat once per meal period. In other words, if you have an early lunch and then want to go to the buffet later for a snack, you can't! This was ridiculous and a new low for a cruise ship. if you go back they will charge you a fee. for something like coffee or a muffin, this is ridiculous. - the mexican dinner served was one of the worst… the most armature of foodies would know that an empanada is not served as a tart dish. what they called chicken asada was no more than regular baked chicken. they obviously were clueless as to what mexican food is and how it is served, but tried to pass off the theme that night as “mexican” night… what a joke. they could have at least looked up the food on google and seen that what they were serving was not mexican food! - the “gala” dinner was a joke! overcooked steak they tried to say was tenderloin (if it was tenderloin, it was the worst quality filet ever). it was paired with chicken teriyaki and a very bad selection of sides. if this is what they pass off as the marque dinner that is supposed to be the best meal of the cruise, the head chef needs to go back to cooking school. - they did not allow us to bring coffee from the restaurant to the deck and stopped us at the door. that meant that i could not enjoy my coffee on the outside of the restaurant and instead had to finish in the loud, crowded restaurant. - balcony cabin was very small compared to other ships with two uncomfortable beds that had a big, hard gap when put together. The pullout foam couch was better than the main bed! - only 3 english tv stations, 2 of which always showed the same repeating asia news stories every hour. Strange considering 90% of the passengers were english speaking. - no pay movies on the tv which would have made the lousy station selection tolerable. - ship entertainment was sparse. Some piano playing and duets, but overall no real diverse nightlife, clubs, or discos like other cruise lines. Felt like an old folks retirement community with a few duets playing each evening. - bought an all you can drink package, but it can only be used in 3 places on the ship... Even when another location has the drink readily available... Go figure. - excursion in okinawa was a joke! 3 of the 5 stops were for shopping at their "partner" vendor locations (which the tour company gets a percentage of sales for bringing the cruise passengers). - had to wait 1 hour 40 minutes for a return tender boat back to the ship. When you add the 30 minutes commute each way, more than 30% of our entire time in japan was just for getting back and forth to he ship. Not what i paid for! - staff from the philippines was good, but many of the chinese staff were clueless when it came to customer service. Abrupt, rude, no smiles/greeting and treated us like a number. - magic show was pitiful! lame show with fake violin player, same trick 4 times with different variations, and so easy to see the trick method. My 5 year old was able to see some of the obvious ways they tried to pull off the illusion... pretty bad when a 5 year old can figure it out - kid's club isn't much. A few 30 or 45 minute events scattered over the 2 days at sea. Not much more. The fee was not worth it. - casino was poor as well. Very few games a non-chinese customer would recognize. No roulette, craps, or other popular games. - the advertising of " chance game called "key master" in vending machine was often in your face. Sad considering that it is almost impossible to win and the prize is so small. Again, another desperate attempt to rip off passengers ad make money. - carpets and chairs in restaurants were badly stained and ugly. Obviously not well taken care of, cleaned or replaced as needed. - a la carte restaurants were grossly overpriced considering the base cruise fare already paid. They could follow the model of other cruise lines and have a minimal add-on fixed fee to visit the specialty restaurants to supplement the already paid fare. - Dirty salty balcony (not washed regularly like other cruise lines) - very few activities on the ship compared to other cruises we have been on. of the activities you had to pay for many including things like ship tours. Charging for a tour... Are you kidding? sad thing is they are so desperate to make money and fill the list they put things like "pre-selling of bingo tickets" 3 times on the schedule! - they were so desperate to sell tickets to an adults only topless show that they advertise all over the ship every day and promote buy one get one passes nearly everywhere. Read Less
Sail Date April 2018
i chose this cruise because the port of embarkation is in Manila. No need to travel by air as we have many senior citizens with us. No need to get visa to get to Taiwan and Japan. I was apprehensive at first since a critic got ... Read More
i chose this cruise because the port of embarkation is in Manila. No need to travel by air as we have many senior citizens with us. No need to get visa to get to Taiwan and Japan. I was apprehensive at first since a critic got disappointed on his last cruise. But i was so happy that I really enjoyed every part of the cruise... from dining to entertainment to shore excursions. There were variety of foods served in every restaurant. I liked Star Dining, Lido as they served sumptuous foods. Im delighted to see the magician Vincent performed his act. Very unique and awesome. I could even do my morning run at the top deck. Their gym has state of the art fitness machine esp the threadmill and rowing machine. Cant wait for their next travel itinerary next summer. This is a great bonding activity for the whole family. Worth experiencing. Read Less
Sail Date April 2018
Check-in - there was a long line even if we already checked-in online. You had to go through the following: queue to go inside the port to drop your luggages, queue again to go inside the air-conditioned room to get your cabin card (they ... Read More
Check-in - there was a long line even if we already checked-in online. You had to go through the following: queue to go inside the port to drop your luggages, queue again to go inside the air-conditioned room to get your cabin card (they gave us bread and a bottle of mineral water), queue again to go through x-ray, queue again for immigration which took more than an hour (but there were seats). I received a text message at 7pm the night before that our itinerary was changed due to "technical difficulties" from Manila-Naha-Keelung-Manila to Manila-Miyakojima-Keelung-Manila. I also received an email confirming if we would still push through with the cruise despite the change in itinerary or re-book it. I actually joined the cruise because I wanted to bring my parents to Naha which has a castle, public market and shopping district. Miyakojima is an island known for its beaches and corals...yes, it would be nice to go there if you are NOT from a tropical country and if you are NOT with seniors! So it was a big disappointment. The day before we arrived Japan, they asked us to get numbers for the tendering (you need to take a boat going to the island). Good thing I queued in early so we were on the first batch (200 people per batch). We did not get the land tour offered by the ship because we did not feel like going to a botanical garden so we opted to do it on our own (they call it "free and easy). We arrived at Miyakojima 11:30am. Our time was 2:30pm since they prioritized those people who took the land tour. There was a problem with Immigration (they required face-to-face contact) so we finished at 5pm ship time (Japan is one hour ahead). Due to the delay, they also extended the departure from 5:30 to 8:30pm. Everybody should be in the ship at 8pm. Remember we were at the first batch of "free and easy" and we finished Immigration at 5pm (ship time)!!! That would leave us only 3 hours. We took a cab going to Don Quixote (about JPY880) and just went there. The Donki branch was small relative to the other branches in Japan but it was good enough. There was also a food center inside so we decided to eat ramen and takoyaki balls. At least my parents got to experience paying for their meal using a machine! Haha! I asked the cab driver to pick us up after an hour because I was worried that we might not be able to get a cab going back to the port. The following day, we docked at Keelung port at 8:30am. Again, they prioritized those with land tours but the wait was not that long for those who want to do it "free and easy". We got off at 9:30am, took the MRT going to Taipei, went to Taipei 101, ate at Din Tai Fung (even if we have branches here in Manila haha!) and took a cab to Chiang Kai Shek. We also took a cab back to the port (about NTD900) because taking the MRT back would take 1.5 hours and we had to be back at the ship at 4:30pm. Gala Dinner - all restaurants were fully booked. So we just had our dinner at Taverna. We had steak & seafood, and it was good. Lido Buffet - we ate here most of the time. Do not expect "Vikings", maybe around 5-7 viands, 5 counters so queue is not that long. I'm surprised that seniors eat a lot! Last year, my mother joined the Manila-Vigan-HK-Taiwan-Manila cruise. Passengers were only 900. In our cruise, there were 3000 passengers due to the Buy 1 Take 1 senior promo that Starcruises offered. Despite the hassle and disappointment, StarCruises gave us HKD675 dining credits per cabin for the change in itinerary and HKD375 each passenger for the hassle in Japan Immigration. Overall, my parents enjoyed the cruise. They enjoined the experience..as they say it's not the destination but the journey. I purchased the wifi on the ship. It was too slow, I could only use viber (and not even send pictures) to send messages. Read Less
Sail Date March 2018
It was my first family trip on SuperStar Libra a week before Chinese New Year and the cruise was not too packed. It was a short 5D4N cruise from Port Klang-Phuket-Macleod Island-Penang. I would just like to take this opportunity to thank ... Read More
It was my first family trip on SuperStar Libra a week before Chinese New Year and the cruise was not too packed. It was a short 5D4N cruise from Port Klang-Phuket-Macleod Island-Penang. I would just like to take this opportunity to thank an honest staff of Libra cruise named Mary Rose working as F&B waitress at Stardust Lounge. We were having the intro-briefing before we embarked at Phuket at the Stardust Lounge and there I must have accidentally dropped off my packet of RM1000 cash while digging for passport and travel documents. I did not even realized it until the next day when front counter crew called me up asking me to proceed to font counter to verify something..... For a lot of people out there, the amount may not sound much! But for people working away from home earning a decent living, honestly returning lost valuables to the front counter, and the crews and security officer went the extra miles to locate the owner, verifying every lost item... that really touched me! The cruise actually planned out daily activities to cater for different interests & needs. As our family members are not the out-going active type of persons, we did not participate much but only as observers. We had really enjoyed the family time together without any disturbance from mobile phones!!! .... The nightly show at Stardust Lounge was what we looked forward every evening... And the food was good. However, kitchen should have more choices for vegetarians... Most of the crew members were very friendly & helpful. As this trip is just a local short-distant cruise, we never expect too much out of it especially we got it at a promotion rate. However, it was really a heart-warming experience that I would never forget... Thanks to all for this first ever memorable cruise experience for my family. And once again, thank you Mary Rose and the staff involved to return me the money. God bless and keep up the good work! Read Less
Sail Date February 2018
Choosing star cruise Libra is just a reasonable cost. This is first experienced to me. I’m worries on dizzy inside the deck and not able to enjoy the trip. When I got my Deck 8 , cabin was for 2 person, just for stay and shower it small ... Read More
Choosing star cruise Libra is just a reasonable cost. This is first experienced to me. I’m worries on dizzy inside the deck and not able to enjoy the trip. When I got my Deck 8 , cabin was for 2 person, just for stay and shower it small but for me alright. Because most of the time we were outside entertainment area, swimming pool, show, and etc. it won’t be so bored. When you are tired , just back to cabin take a napped. About the food, it has western food and Chinese tradition food. Indian food located on upper Deck same floor with the swimming pool floor. Just eat , eat , eat till you full. ☕️. At night, they do have super night. Food was delicious and some performance show by the cruise staff. If have children, can bring them to Deck 3, is a children playing games room. But it will charge per head. RM 200 for 4D3N is worth it right ? For elderly, they do have karaoke room, show room, Genting Casino for them to enjoy. This Trip was Company Trip, enjoy even alone. If you come with family and kids, remember to bring swimming clothes. Not need bring many clothes as most of the time in this ship just wear casual and relax. When you need go to Phuket and Penang trip, just bing 2 sets nice clothes is enough. For the meal, they are prepare 4 times in a day. And a lot of performance show with their schedule. I come back on 10 June 2018, this time is with my families together. will update more information. Thank You . Read Less
Sail Date January 2018
It was my very first experience on having holidays with family on the cruise. Undoubtedly, the facilities, cabin, dining, entertainment, services as well as the ports and shore excursions are perfect and they were exactly matched my ... Read More
It was my very first experience on having holidays with family on the cruise. Undoubtedly, the facilities, cabin, dining, entertainment, services as well as the ports and shore excursions are perfect and they were exactly matched my initial expectations. The food and beverage was nice and not too oily. I like the dessert most xD. With the enthusiasm and politeness of the staff, my family and I received helps whenever we need. During the holiday on the cruise, it was coincidence with my brother's birthday. The staffs of the cruise gave surprise to my brother while we were enjoying Gala dinner. The manager also sent his wishes to my brother by offering him a lot of promotions. My brother was having his most memorable birthday ever. During the third day, we disembarked on Myanmar Andaman Beach. Driven by the staff, we engaged in a lot of activities on the beach such as volleyball, dancing and so on. I'll highly recommend everyone to have their experience on SuperStar Libra Cruise at least once in their life time. Read Less
Sail Date January 2018
Don't waste your money. I chose this cruise because it started and ended in HK, where my son lives and we were looking forward to a short XMas family holiday together, visiting Vietnam. I had never been on a cruise, but so many ... Read More
Don't waste your money. I chose this cruise because it started and ended in HK, where my son lives and we were looking forward to a short XMas family holiday together, visiting Vietnam. I had never been on a cruise, but so many people told me that it's a great way to see different places, without much extra expense, nor the hassle of moving from hotel to hotel and that the food is always great.....sadly NOT SO ON THIS CRUISE! Everything cost extra, even playing Mahjong and attending stretch or spin class! The food was so poor, even in the restaurants, there was often more fat than muscle on the meat and I barely saw a fresh fruit or vegetable the whole time. If they are hoping to break into the Western market, which I understand they are, they will need to raise the bar a lot, in my opinion. It is a very new ship with some nice features, BUT.... these are some of the areas which led to such frustration and disappointment for me and my family: * before even embarking the ship, we were asked to sign letters to say we were happy to go ahead with the cruise, despite an itinerary change due to poor weather conditions. We were told we would each receive a discount on board and a free cruise to be used by June 2018, but have heard nothing about the cruise since. We were not given copies of what we signed, but should have taken photos, I know! * cabins/balconies were not properly cleaned. On arrival, we found mandarin peel inside and cigarette butts outside and our children found prescription medication in their cabin!! * staff were pleasant but mostly inexperienced and many couldn't speak English. When we asked about the beverage packages, which we'd received info. about on the Dream letterhead before leaving home, the first 3 people had never heard of such a thing! There ended up being only one Premium Package available, which was very limited and could only be used in certain areas. * gratuity fee which was automatically charged in advance (and I understand is quite standard on all cruise lines) could not be reversed, despite being told prior, that it could be, on request. I would have been very happy to pay, if we received good service, but everything felt like it was a challenge. * Restaurants were often booked out in advance and rather than costing a supplement of around AUD $20-40, as we had been advised by our agent, they were all a la carte and full charges applied. Given the quality of the food in the free buffets (especially breakfast which was particularly bad), we kept trying restaurants, hoping for something better. We fine dining Chinese the most. * Karaoke booths were also heavily booked out, but we managed to find just one time slot available, when we enquired. We had to agree to a minimum spend of food and drinks, but could not use the beverage package once we had hit that limit!! * We were told we could arrange visas for Vietnam on board and wouldn't have to take an excursion to leave the ship, but this was not the case. The excursion in Halong Bay (our only port in the end), went for 6.5 excruciating hours, 5 of which was travel time, with a non English speaking guide.We were charged not only for the excursion itself, but also a late fee for processing of the Visas. When my son asked for a second drink, he was told the charge included only one per person. * Shows had to be pre-booked, so we could not get a seat, when we first arrived for a show and were told we could enter only if there was room, once everybody had arrived. * I settled the accounts for 2 of our 3 cabins the night before we were disembarking, hoping to simplify the process on our last day, only to find new unexplained charges, which we spent 4 hours trying to understand, along with the very complicated billing system, before leaving the ship (in tears) to make our flight back to Australia.... The extra charges on board were 20 percent in excess of what I had budgeted for, based on all the information I had been given, when booking the holiday. All in all, a massive disappointment and far from the relaxing family holiday I thought we were signed up for. By the way, I did give the company the opportunity to address these concerns before writing this review, and they acknowledged some of the downfalls I highlighted, but offered me zero in the way of any compensation or true apology. The bad taste this experience has left me with remains..... Read Less
Sail Date December 2017
We went on the new Genting Dream cruise ship from dream cruises. (there was no option to pick it above). Dream cruise is just the premium luxury arm of star cruises which has been around for quite some time. The 1 yr old Genting dream ... Read More
We went on the new Genting Dream cruise ship from dream cruises. (there was no option to pick it above). Dream cruise is just the premium luxury arm of star cruises which has been around for quite some time. The 1 yr old Genting dream is the new large luxury cruise ship with the even newer ship the world dream being launched this year We went on a 6 day 5 night Christmas cruise to Indonesia (Singapore-Surabaya-North Bali-Singapore) on a dream deluxe suite. The pricing was quite steep since it was last minute and during Christmas peak season. Firstly, the ship is new and with all facilities new and functioning very well. There is a almost special pools and deck areas reserved for people who get a suite and more premium rooms. The reserved areas are very nice with much less people and crowds. the dining at the special restaurant for the premium suites are also very nice but with a big caveat which I will mention below. Other than that I cant really think of anything else about the experience. Now that we have gotten the niceties out of the way, lets move to the long list of what didnt work.: 1) THere is horrid lack of coordination, boarding was chaotic 2) Even though you get dining for the premium suites at reserved restaurants (palace restaurant) there is frequently insufficient sitting and the staff are extremely overworked. Even for the speciality restaurants, the space availabe is severly limited and there is no way it can accomdate even the premium suite passengers much less the passengers from the other classes. Frequently all the speciality restuarents are fully booked for all the days and meal times right from the first day. I guess this is the worst issue as you literally are forced to go to find food from other paying options due to the severe over crowding 3) The entertainment and programs per day are quite sparse and lacking compared to the competitors like royal carribean. There are very little main shows on the cruise, only one headline act on the first day. Everything else like the carabet show are paying shows and there is really nothing else for complimentary entertainment. That said, dream cruise like star cruises are part of the Genting group which are mainly a casino company. It could be possible the lack of entertainment is due to the greater focus on gambing and casino activities. Maybe in this respect, the ship is less suitable for family cruises and more for gamblers :p 4) The offboarding of the ship was also quite disastrous with total lack of coordination and planning. Most passengers had to wait for very long and there wasnt clear and consistent instructions on how to leave the ship after the cruise All in all, the cruise ship was new and very nice and excellent facilities and food options. The only let down was total lack of proper coordination and even a semblance of a plan to cater for the large passenger complemen. It could be due to the newness of the ship and the crew (i noticed most of them were fresh from school so to speak). Hopefully with more experience and feedback they can improve. Read Less
Sail Date December 2017
If you are planning to go on the cruise with children, let me just stop you now. Your kids and you will have a much better time elsewhere. The childcare centre on the ship charges RM20/hour/child. If you have more than one child, it ... Read More
If you are planning to go on the cruise with children, let me just stop you now. Your kids and you will have a much better time elsewhere. The childcare centre on the ship charges RM20/hour/child. If you have more than one child, it would be pretty expensive. Other than the childcare centre, the children have the swimming pool to frolick in and some board games they can obtain from the activity centre. Entertainment for the children is quite limited. Some of the shows require a minimal charge. There are other resorts which offer FREE child activities all day long but they are not on a ship of course. The cabin is adequate. Cosy. The bathroom can be quite challenging when you need to shower your children. The cabin itself is clean, cosy and comfortable. Dining was a little nerve wrecking as most of the time we were greeted with "Sorry maam. We are full house already" To top it off, the closing time was not in accordance with the Star Navigator sheet we received daily outside our room. Most of the time we had to drag our 5 kids up and down just for a meal. Apart from 5 kids, we had 1 senior citizen and 6 adults. So we had 12 in a group. Imagine having to go from one restaurant to another. I would think that if you knew you will be having thousand plus passengers, your restaurants should remain open for an additional half hour or one hour. And you should stick to your opening and closing hours as stipulated on the Star Navigator(for those who do not know what this Star Navigator is...it is a sheet of information with all you need to know about the ship and its activities for the day) Please fill up your drinking water during your meal as once the restaurant closes, it is impossible to get drinking water. You might have to resort to the water fountain located at the side of the bar on deck 9. Please be very careful about leaving your valuables in the cabin. This is because front desk actually gave one of our rooms to a new passenger. We would not have known if someone from our group saw this couple opening one of our rooms. And when we brought this matter up with housekeeping, she just giggled and said that front desk heard her wrongly. I didn't think this matter was funny at all. I cannot imagine the number of times when this happened and no one knew about it. So please keep your valuables with you at all times. The scene at the swimming pool is like looking for a needle in a haystack. The children's pool was packed to the brim. Many passengers tried going in without the proper swimming attire. They were of course, asked to change by the "lifeguards" We found out that these supposed "lifeguards" were not trained to be lifeguards. That is why they do not allow children to go into the adults pool. If someone is drowning, they are not qualified to save them. What horror!!!! This information was shared by the lifeguard to us. We were advised to check out the night before so it would be smoother the following day. All went well until we wanted to pay. We were told the signal was weak. So we could not pay. We were told to come back later or pay the following day. You advise your passengers to check out early but cannot obtain good signal for credit card paying? Check out counter was open till 2am. The next morning, we were asked to be out of the cabin by 8.30am. We only disembarked at about 10am. Almost everyone was bleary eyed. When we asked the staff why it was taking so long...her reply was "I also do not know why its taking so long" This was our first experience on a cruise. I would say it was not unpleasant all the way. There is room for improvement. I just hope the management looks into it seriously. I think majority of the staff are from Philippines. They are a few from China who cannot speak English. I think all staff should be trained to handle any passengers questions. And since this is an international ship, your staff should be able to speak simple proper English. Having said all that, this was my family's experience. It could be different with yours. Bon voyage! Good luck! Read Less
Sail Date December 2017
This was the first cruise when Star Cruise's SuperStar Virgo was home-ported in Shanghai for the first time, which will last till November. And here they offer a standard 7-night cruise to Japan, by standard I mean the world norm, ... Read More
This was the first cruise when Star Cruise's SuperStar Virgo was home-ported in Shanghai for the first time, which will last till November. And here they offer a standard 7-night cruise to Japan, by standard I mean the world norm, when in China the cruises are shorter. And because of the fast cruising speed of this older ship (funny that all competing state-of-art new ships simply cannot do a similar itinerary as they are slower), the visit calls to ports no less interesting than Osaka, Yokohama (Tokyo), Mount Fuji area, and Kagoshima. Thus they aptly call it the 'Golden Itinerary' with a good reason, and the ship sailed virtually full. Embarkation in Shanghai was a bit chaotic but I presume this will settle down soon, as my trip was the inaugural cruise. After a sea day where one can enjoy the multiple offering of restaurants, and entertainment Star is famous for, including Michelin-starred restaurant offers, we arrive the third day at Osaka. There is plenty of time to be ashore, as ship arrive midday and sails almost midnight. The port is easily and conveniently connected by rail to centre of Osaka in 30 minutes. The next arrival was Yokohama, in the afternoon, and again the sail away was near midnight. The Terminal is convenient and has free shuttle to connect with the train, from where Tokyo is only half an hour away. But Yokohama itself is a big port far more than enough for one's exploration for a day. Next call was a small town in the Mount Fuji area. A shuttle bus took more than an hour to reach a big Outlet Mall in the shadow of Mount Fuji. The outlet sells international brand-named products, and for me it is less interesting than the small vendor stalls at the pier. Final call was Kagoshima, where a free shuttle landed us near town centre for shopping again, which suits the Chinese passengers. Or there is plenty of things to do as we had long hours in port. Japanese passengers also come on and off each port. It makes a one week cruise of really interesting ports. Few Westerners are onboard and announcements are in Chinese and Japanese, but English is well-understood. The ship's strong point is food and some spectacular shows, and for a reasonable price it makes an itinerary-rich family holiday.. Read Less
Sail Date July 2017
we are based in metro manila and this was the first ever cruise ship based in manila for a while. no planes, hotels needed. superstar virgo is large, she is a ship! still she has a distinctive design not inspired by LEGO as the more recent ... Read More
we are based in metro manila and this was the first ever cruise ship based in manila for a while. no planes, hotels needed. superstar virgo is large, she is a ship! still she has a distinctive design not inspired by LEGO as the more recent floating hotels it was a very filipino cruise, people would join as clans or at least groups or family with children. friends relying on wheelchairs would need to book early. only few cabins are equipped with wide accessible bathrooms. all other venues are very accessible. our cabin was of adequate size for a 5 day cruise and super clean every day. choice of western or chinese free restaurants. limited choices yet perfectly prepared food. great shows every evening. we enjoyed magician vincent vignaud , 1001 night, memory lane. all service ladies/gentlemen, filipino, malay, chinese, indian, nepal and many other worked very hard. no dock at laoag. we just hired a tricycle to visit the church. was fun. i am sure the friendly crew would have assisted friends using wheelchair. still it looked scary. embarkation/disembarkation was a very philippine experiance Read Less
Sail Date May 2017
Ship: Well maintained even after so many years and honestly, easy to navigate. For those who are unsure of your location on board the ship, simply look at the colour of the carpet. Red carpet means you're at the front, blue means the ... Read More
Ship: Well maintained even after so many years and honestly, easy to navigate. For those who are unsure of your location on board the ship, simply look at the colour of the carpet. Red carpet means you're at the front, blue means the middle and green is the back of the ship. Overall, ship is clean and neat. Not as big as Royal Caribbean buts till beautiful. Cabin: I would say neat but not really clean(?). I am not sure about the rest, but in my cabin, I found a balloon behind the couch that wasn't picked up and thrown before the new guests' embarkation. Also, the tables & cabinets were dirty. Dirty as in the surfaces of the furniture was dusty. I know the staff cleaning the room are not to be blamed as dust is something rather uncontrollable. However, a small part of me did wonder whether the facilities were even wiped. To add on, the cabin was rather small but at least the room was quite comfortable. I felt at home for the few days I was on board. Dining: My family and I weren't informed that the meals were not free, in a way. Unlike last time when free buffets were given on board by restaurants, this time we actually had to pay for whatever meals we were having. FOR THOSE WHO ARE CRUISING ON THIS SHIP, DO TAKE NOTE. THE FOOD IS NOT FREE. I believe the cruise uses freedom credit and on board credit that you can check using your cruise card. It should be stated on it. If you are unsure, ask the staff. Be very careful of your spending, it is very easy to overspend! Ok, overall, dining is rather good, I would say. I prefer the western cuisine to the Chinese one, even though I'm a Chinese myself. Food from Noble House was kind of oily and my personal favourite is Pavillion. The food gets kind of boring after a few days though, as there were not a lot of variety. Entertainment and activities: There weren't a lot of free shows.... Cruisers have to pay to watch certain shows. Jogging track is okay. Service: Good. Very friendly and approachable. Though there were very few staff that could speak english. Needs more bilingual employees. Excursion: okay. Not very interesting but I did learn more about the country. Didn't have enough time to go shopping as planned. Disembarkation: was a mess, in my opinion. The manager couldn't speak Chinese so the large number of cruisers from china couldn't understand. Those employees from china did not really help the manager either. Staff are rather inexperienced and like I previously mentioned, more bilingual employees needed. Read Less
Sail Date December 2016
first time cruiser and was a complete nightmare! First of all the boat never made it to Jamaica. We were initially told we would not be going to the Cayman Islands, then when we got to Jamaica we were not allowed to port. The excursions ... Read More
first time cruiser and was a complete nightmare! First of all the boat never made it to Jamaica. We were initially told we would not be going to the Cayman Islands, then when we got to Jamaica we were not allowed to port. The excursions were cancelled and recharged so many times we spent hours of our vacation in line on the ship to talk to customer service. The ship's solution to the lack of ports was to play bingo? Wow... awesome. Then when we finally got to get off of the ship I checked my luggage so I wouldn't have to lug it in long lines. I placed my laptop bag inside my suitcase. When I received my bag it was ripped at the bottom and my laptop's power button was jammed inside my computer. The computer repair guys have all laughed and said starlinewould have basically had to play kick-ball with my computer for this amount of damage to be done. I have been calling and calling Carnival though my travels home and finally got a callback today (4 days later) all to be told they are not liable because of small print about valuables. DO NOT CRUISE WITH CARNIVAL! You will sail in circles for a week and have all your stuff ruined and no one will do the right thing because of their fine print. I am appalled and disgusted by my experience. Read Less
Sail Date August 2016
This was my second cruise on Superstar Virgo. I went last November when they travelled around Australia and enjoyed it so much, that I went back. I knew that it would be different, and expected the passengers to be primarily Chinese, but ... Read More
This was my second cruise on Superstar Virgo. I went last November when they travelled around Australia and enjoyed it so much, that I went back. I knew that it would be different, and expected the passengers to be primarily Chinese, but was not expecting so much to have changed in such a short time. I booked through an agent and there were some issues from the start. When I booked in January, the ship was going to Halong Bay and Danang in Vietnam, and Sanya in China, as well as the two dockings in Nansha, which is the ships main home port. I booked to get on and off in Hong Kong, so doing the 7 day cruise. Six weeks before boarding, they change the itinerary, so rather than 3 ports ( two of which I was really keen to see ), they changed to go to Naha in Okinawa and the tiny island of Miyakojima, Japan. While there was an option to cancel with full refund, I had non refundable fights and hotel bookings so chose to go ahead with it anyways. They did give an extra 700RMB room credits. I had issues with the tours - booked two pre boarding and when I had to cancel the Vietnam one, they gave me back half the price, even though this was the more expensive of the two tours I booked. They charge $100 per shore excursion, regardless of the price that's advertised or the exchange rate on the day. I ended up cancelling both tours and got my money back. I was advised that there would be tours in English for the ports so just chose to book them on board. Boarding in Hong Kong was relatively painless although they did give me one form in Chinese and had some issues finding an English version for me. The great majority of the passengers were Chinese, and I saw only two other Australians on board, although there were other English speaking passengers from places like India. Most passengers board in Nansha for a weekend cruise and then the five day cruise, so there appear to be very few getting on and off in Hong Kong. On the last cruise, pretty much all the staff had a good grasp of English and there were no issues with communication. This time, the balance of nationalities of the staff had changed, with many more Chinese only speaking staff and less that appeared to have a good grasp of English and did not seem to care to interact that much with non Chinese speaking passengers. The house keeping staff remained as friendly and likeable as last time; the staff in the Taverna bar were once again friendly and always happy to have a chat; two Filipino bands were wonderful to listen to and delightful to speak with and the Filipino cruise staff ( Godie, Francis, Mark and Faye ) were the most delightful, friendly and welcoming people. Sadly, none of the other cruise staff ( all Chinese ) made any efforts to interact with English speaking passengers either. The entertainment in the Lido theatre was as good as last time - the bits that I could see of it anyways. People continually came in late, pushed in front of you, stood in aisles, talked during shows, left early and shone lights everywhere. I found this behaviour extremely difficult to deal with and totally disrespectful to the performers and fellow passengers. Some of the activities during the day were only in Chinese, but most had a Filipino and Chinese host, so English version available - although depending on the activity, no one else playing would be able to understand you if you spoke English other than the host, which makes some activities easier to sit out. There was lots of dancing, which was fun. One thing I found vastly different on this cruise was the selling aspect - it was everywhere. There was the emphasis on gambling, which I was expecting, but there was selling everywhere - auctions, upselling rooms, stalls everywhere with items to buy, people walking around with baskets of things to sell and lots of bingo. This was not evident last time and a lot of the fun activities of last cruise were replaced with selling this time round. There was a lot more down time and it was difficult to find a quiet space and one without someone smoking - even with my ipod on the loudest setting, could not always drown out the constant chatter from passengers. Food - if you like Chinese food and eat meat, then you will probably enjoy the variety of food on board. If you are a vegetarian, then be warned - you will be eating salad all week! Breakfast had western and Asian options and was enjoyable. For lunch and dinner all week, apart from one night when I had a special meal, I ate lettuce, tomato, cucumber and carrot with either kidney beans, green peas or corn. Everything else pretty much has meat of some description in it, so despite writing on the form that I was vegetarian it was not well catered for. The other included restaurant usually had one meal on the 5 course menu that was suitable for vegetarians. I found the rooms and ship to be clean and in good order. There were house keeping staff always visible, always vacuuming, dusting and cleaning. One could not fault them. Ports - highly disappointing that the ports were changed so close to sailing. After Hong Kong, you dock in Nansha - which is at a cargo port and everyone gets on a bus to go to immigration. As there was no information on what was available at the other end of the bus ride, and no English speaking tours, did not get off on either stop here ( and speaking to many of the crew, they had never been ashore here either ). Naha - dock at 3pm (4pm Japan time ) and depart at midnight. Tried to book a tour but only 1 bus of English speaking guide, so unless you in the first few to get in, you miss out. I walked into town, up and down the main street, and back to ship in the dark. Even on a tour, everything closed that hour of the day, so you drive past things and then end up at a shopping centre somewhere, which is perfect if you want to shop, but not so great if you want to see things. Next port - Miyakojima. Tiny island and no tours at all available in English. I just went wandering on my own, got terribly lost and saw absolutely nothing of any interest, so it was highly disappointing from my perspective. Perhaps there are good things to see there but I could not find them, and it was raining on the day too, which did not help. Personally this cruise had elements of being a 'cruise from hell' and me wanting to jump ship, but other days where it was fun and I loved it. I don't think that it should be marketed in Australia or western countries as its really aimed for the Chinese market. Having said that, I would do it again but I would chose the ship based on who was on the cruise staff more than anything, as for me, its the cruise staff that make it or break it. If you do chose to board Superstar Virgo, seek out the Filipino cruise staff, and drink at the Taverna where the staff are young, friendly and mostly speak good English. And be prepared to be one of a very few non Asians on board. Read Less
Sail Date April 2016
The family that cruised on the Virgo consisted of 4 adults, one of which was in a wheelchair, plus 5 year old twins, 6 in total. The cruise left from Singapore and sailed to Hong Kong. Overall the experience was OK, but the shipping line ... Read More
The family that cruised on the Virgo consisted of 4 adults, one of which was in a wheelchair, plus 5 year old twins, 6 in total. The cruise left from Singapore and sailed to Hong Kong. Overall the experience was OK, but the shipping line could learn a lot from Holland America and Cunard. Firstly the information package for the trip was late in delivery and scant on details, in particular the point of embarkation. There are two embarkation points in Singapore and even after phoning the company in Singapore, we told the wrong location which added more expense and trauma for the family. Many other passengers suffered the same fate. The embarkation arrangements, were, putting it mildly, a disaster. There was almost no organisation resulting in delays of hours to get on board. Some how our family missed getting boarding passes, totally our own fault, but even though we were checked several times, this important omission wasn't picked up until were about to board the ship. After getting no help from several senior crew members, we eventually were assisted by a very efficient female who resolved the problem very quickly. The wheelchair cabin was excellent, possible the best we have had on any ship, (including the Queen Mary 2), for space and layout. The bathroom was extremely well thought out. ( I wish most hotels were as good for the physically handicapped.) The cabin for my daughter and her twins was very cramped due the requirement to have three beds at floor level. The bunk bed had no adequate safety rails which meant the children couldn't use it and it wasn't practical for my daughter to get in to it. One of the reasons for travelling on a cruise was for my daughter to have a rest from her very stressful job and use the child care facilities advertised for the children. Firstly we we were informed that an adult had to stay with the children at all times. Although this is understandable, she couldn't even leave them so she could have a meal, even though the child minder would know her location in case of a problem. To make matters worse the child minding services cost AU$20/ hour, and they charged double for the twins. This meant that a one hour child free meal would cost AU$40.00! (My daughter broke down and cried when she heard the arrangements.) The activities and the girls who looked after the children were very good, but it was not what was implied in the brochures. The European buffet was OK, but no complementary fruit juices were available at lunch or dinner. This meant that you had to buy soft drinks at at least $5.00 per grass. Fruit juice was available at breakfast but were very watery. The buffet was very crowded and you had to wait to be allocated a table. The "Genting" restaurant was one of the three places which were included in the package and the food and service were adequate although there were certainly not enough attendants. Again there was the problem of table allocation. Why they didn't just have two sittings like most other cruise lines is beyond me. We had a particularly good supervisor who allocated our family the same table each meal which made it very much easier for my wife in her wheelchair. All the staff were particularly good to the twins who are particularly difficult eaters. The on board entertainment and activities were OK, but on a whole not well attended except for the stage shows. I think one reason for this was that the majority of the passengers were from Asia and a lot of the activities were "western" based and gambling was more important. The crew did their best to engender some excitement and get people involved. The prices for the additional services such as drinks, meals at the special restaurants and the onshore tours were extortionate. The "drinks" packages were very limited and very expensive. Internet was available at a reasonable cost but we found it very slow. As far as the excursions were concerned, the timing for arriving and leaving the ports boarded on the ridiculous! We arrived at the port for Bangkok at 4pm in the afternoon and left at 4pm the next day. The trip to Bangkok takes 4 hours there and back which left only 3 hours to look around the city, assuming no traffic jams! The timing for Da Nang was even worse arriving at 2.00pm and leaving at 10.00pm especially when all the tourist attractions close at 6.00pm. As it happened, because of a head wind we didn't arrive at Da Nang until 4.00pm which meant that the tours to Hue were cancelled, a great disappointment for me. If we thought the embarkation was a fiasco, leaving the ship took chaos to a new level. Since my wife was in wheelchair our family got priority going ashore, however no one thought to guide her to the lift to exit the terminal so she had to be physically carried in her chair down a flight of steps which totally traumatized her. Once ashore the passengers were confronted by a total disaster in the baggage claim area. It took hours to claim all the baggage for the family. My wife and the twins were very distressed with all the crowds and chaos. To make things even worse was the fact that although there were trolleys, we weren't able to use them! The staff tried their best to help in very difficult conditions, but was a total failure in baggage handing 101. So at the end of it all, although there are some really bad problems that the company should be addressing, (but obviously they have been happy to ignore them for years), the trip was OK, but I would be forewarning any of my friends of the pitfalls of traveling with this particular company. As always, don't believe all that the brochures have to say. Read Less
Sail Date December 2015
We are a group of five with 3 elderly people staying in two cabins. We chose this cruise because it is on special offer, for about US$300 per person all inclusive. The elderly think it is good because they don't have to fly. Also the ... Read More
We are a group of five with 3 elderly people staying in two cabins. We chose this cruise because it is on special offer, for about US$300 per person all inclusive. The elderly think it is good because they don't have to fly. Also the itinerary means we (my wife and I) only need to take one day off from work. Embarkation is quite smooth but Ocean Terminal in Hong Kong is crowded. It only took about an hour to complete the whole procedure and get on board. But I really dislike how Star Cruises took our passports, ID cards and even the Taiwan entry visa. I think that's a serious violation of privacy and I am going to file a complaint to the authorities. Food, I will not spend too long on this. We have been told the western food in the main dining room (Genting Palace) is bad and should stick to the chinese offering. But after we tried both we think the western food is definitely better than the chinese food. In fact I think the chinese food is cooked by a Malaysian Chinese chef, because it does feel like the chinese food I had in Malaysia. You don't want to eat that. Also, I have no idea why Genting Palace does not accept bookings. Everyone has to queue up and then the waitress gives you a number and time to come back. What's the difference between this and taking a booking? The Mediterranean buffet is the only other eatery we tried. It is only open at specific times. It is always crowded. The selection is okay and taste is not bad. My father-in-law loves it and my own father is okay with it, too. My wife and I are fine but not overwhelmed. Our only port is Kaohsiung. We managed to book a six-seater taxi for 8 hours to take all five of us around for NT$3,000, which is about US$100. It is a lot cheaper than the organized tours. (You will need to be able to speak fairly good mandarin to contact the taxi company to arrange this.) The driver came to the port to pick us up and drove us to the various sights, including Takow British Consulate, Dream Mall and Luhe night market. The driver was very good and provided very good service. Next morning we went out on our own to see the Pier-2 Art Center, which is very near the port and very interesting. Then we also found a very nice coffee shop called "Do Good Coffee" and got our Latte, which is just besides the big Kaohsiung Port paifang (gate way). Do pay them a visit if you are near there! On the return trip we saw the show "Star Struck" after dinner. It is quite fun. They also offer a sexy erotic show at 11pm at night for HK$190. I am not certain there were many takers as most of the fellow cruisers are women and school teenagers. Yes, I think there is a girls school that used the cruise as their school trip. Disembarkation was easy except we had to queue to get our passports back again, which is truly troublesome and made no sense to me. Why they took them away in the first place? One thing I do have to applaud Star Cruises is that there are no gratuities to pay!!! We actually had no bills to settle. First time ever. Overall, not really impressed, but I had to take my hat off to Star Cruises for being able to handle so many noisy, always hungry and inexperienced Chinese cruisers. The staff managed to keep the ship very clean which is excellent work. But will I cruise with them again? No, thank you. Read Less
Sail Date February 2015
This would be the worst review I had written….and if anyone wants to verify, I stayed in Cabin 11578 My family had high rather very high hopes from Star cruise however the experience was hopeless and pathetic. Couple of reason, however ... Read More
This would be the worst review I had written….and if anyone wants to verify, I stayed in Cabin 11578 My family had high rather very high hopes from Star cruise however the experience was hopeless and pathetic. Couple of reason, however the primary one was due to profiling done on board with us. Many experiences that we captured and would like to share with fellow people who are planning to go on this cruise. 1. Profiling - We all went for breakfast and upon requesting to be seated next to window, I was told that those seats are given if we had reservation only, which a fair comment and I went ahead. My wife was little late, and when I was inside asking the staff about the table allocated to me, she said if possible please allocate us window, not knowing that those seats are on reservation only. And the response was shocking and totally different than what was told me outside…the staff told us that's for "western only". I asked many times what do you means and this person was only calling out one fact "it's for western only". When I said are you profiling, she immediately changed to "its only allocated when you are having western breakfast and not Indian, as Indian buffet is far form those seats." I told that staff person that if it's far, then it's a problem for me/family, and we can mange as I could see my kids wanted to sit by the window…..but she was adamant on the fact that I can't. 2. Bedsheets - They were stinking and had stains on it, infact a 2 star hotel cleans better than that. Just wondering this is the standard in rooms with balcony, what's would have happened to inside rooms. 3. Checkout - This was the most horrifying experience for me as we were told all nationalities will checkout before 12.30 or so, and Indians will check out after that. I want to ask why? No ans, isn't that profiling again? 4. Language Barrier - More than 50% of staff doesn't know how to speak most common language in the world that's english and then they claim it to be the multicultural experience. 5. Show Cancellation - Post the magic show, there was a paid class announced for kids, which my son enrolled for. The show was for 10 AM, and in excitement my son was so happy that he wanted to reach their early. We left our cabin around 9 to have breakfast and then drop my son to the magic class. we reached there by 9.45 and there were many other kids waiting. we waited till 10.10 am and no one showed up. When we called the activity centre, they told us, due to lack of min number of enrolments they cancelled it. When I asked them why no information was passed about cancellation, the only ans they had it was that they tried calling our cabin but to no response. When I asked when did you called, they said at 10. I asked that lady, why on this earth will someone be in his cabin at 10 am when they have to be in the class….no ans. then I asked why nobody showed up in the class, announcing that class is cancelled, no ans…. I'm sorry to say, this is total waste of time and money, if you like to stay and enjoy in cruise, then this is the last cruise you would want to stay in. Read Less
Sail Date November 2013
We had taken SuperStar Libra cruise because our children wanted to, they had quite good experience of the previous cruises (this is our sixth cruise, but first time on SuperStar Libra). To us, however, it was a disappointing cruise, we ... Read More
We had taken SuperStar Libra cruise because our children wanted to, they had quite good experience of the previous cruises (this is our sixth cruise, but first time on SuperStar Libra). To us, however, it was a disappointing cruise, we are left with the conclusion that the ship is basically a gambling ship, and the priority is to give passengers 'opportunity' to go to the casino. The whole Deck 5 is dedicated to 3 casinos, plus the main theatre. We learned later that is why from the first port (Phuket) to the second port (Krabi) the ship took about 10 hr, even though it takes only 1 hr plus by speedboat, the whole idea is for the ship to go to international water so that the casino can begin business! Also, we learned that while there are different pricing for different types of rooms, but maximum benefit goes for those who gamble or willing to join as member to gamble. Another problem is dining, there were three free-for-use restaurants: the Western Four Seasons, the Chinese Oceanic View, and the international buffet 'Mariner buffet' at Deck 9. The Mariner buffet, which provides the most varieties was the most popular. However, the dining experience there was messy and disorder. The staff just swiped your card to make sure you dont go to two restaurants for each meal, but did not care to do some 'crowd control', and so the whole place was overcrowded, full of people, and people and squeezing one another, and also very difficult to find a table to dine, it was a real disgrace to treat passengers this way! We were treated a bit like refugees there! The good thing is about the crew/staff, yes, generally they were nice, helpful and courteous. However, the offshore excursions offered were over-advertised and over-priced. Finally, about the boarding and disembarkation. It was like going through the immigration counter, but the disembarkation was poorly organized. They used a number system, but this was not preannounced or not well communcated, and disembarkation was painfully slow, those with the last numbers have to wait for hours and since passengers were not informed about the arrangement, all came with their luggage standing, or sitting on the floor, or leaning on walls, or pacing up and down. Certainly, the poorly organized disembarkation did not leave us with a good impression of the cruise, that has certainly been over-advertised! Read Less
Sail Date August 2013
We booked this cruise on a package that was too good to refuse. There were six of us altogether, most of whom had cruised before but not on the Virgo. Our cruise was 5 nights, stopping at Redang, Koh Samui and Bangkok. We had booked 3 ... Read More
We booked this cruise on a package that was too good to refuse. There were six of us altogether, most of whom had cruised before but not on the Virgo. Our cruise was 5 nights, stopping at Redang, Koh Samui and Bangkok. We had booked 3 Balcony class cabins and received $400 food and beverage credit per cabin as part of the package. This was very handy as we ended up not paying anything for drinks or meals for the entire cruise. We read a few reviews before we left and were warned by our travel agent about how some of the other nationalities behave in board. The reviews are right; some people are very pushy (especially when getting on/off tender boats), can be rude and at the buffet you feel like its feeding time at the zoo. It helps to know this may happen before you go and prepare yourself for it. However, we found that the majority of people on board were very nice, friendly and polite. The ship itself is amazing. It's modern but with a distinct Asian theme. The staff are fabulous; incredibly friendly, accommodating and always smiling. They make you feel welcome straight away. We had no problems at all during the trip, everything was organised extremely well by the staff. The cabins are very nice. We had an ocean view stateroom with balcony. It was large enough for the two of us. Beds are quite hard and pillows very thin but that's my only complaint. The balcony had a little table and 2 chairs which we used often. We also had a big flat screen tv (limited channels), mini bar fridge, tea/coffee facilities, ice box, safe, mini couch and iron. The bathroom is small (only fit one person at a time) but included hair dryer. The food was fantastic. The Bella Vista restaurant (a la carte) is the best place for the free meals. We didn't bother with the buffet once we ate at Bella Vista! The Palazzo Italian restaurant (additional charge) served us one of the best meals I have ever had. I thoroughly recommend it, the extra charge is worth it and it isn't that expensive compared to Australian prices. The chef also came out to meet us which was a nice touch. The Bellini bar was our favourite place on board. It had a relaxed atmosphere, staff were friendly and the nightly entertainment (solo and trio singers) were great. The Observatory was also a good place for a drink, it's right at the front of the ship so you get an amazing view, especially when coming in or out of port. There is so much to do on board that I have only mentioned a few of my favourites. If you can get this cruise on a special package including a balcony room and f&b credit I thoroughly recommend it. Just be prepared that this isn't a 'western' ship and therefore some of the etiquette of other passengers is not what you would expect. Read Less
Sail Date June 2013
Lets write my review as I experienced Note: I booked and traveled in Deck 11 balcony class cabin. 1.Enjoy the welcome drink at the time of departure. 2.Dress casual since there is no restrictions in dresses. 3.Buy proper swimsuits if ... Read More
Lets write my review as I experienced Note: I booked and traveled in Deck 11 balcony class cabin. 1.Enjoy the welcome drink at the time of departure. 2.Dress casual since there is no restrictions in dresses. 3.Buy proper swimsuits if you want to enjoy swimming pool/Jacuzzi. 4.Enjoy all the free shows and they are of high class/quality. Avoid Nikita (adult) show nothing much and is very over hyped. 5.Book shore excursions in advance or early to avoid non availability. 6.All restaurants are awesome but I personally feel Belle Vista & Palazzo are the best. Mediterranean Buffet foods are good but crowds are not :) I had only breakfast 1 day in my 4 days on board. BBQ party in upper deck was very enjoyable. 7.For Gala dinner select Belle Vista IMHO. 8.Balcony is the best place as choice compared to other type of cabins. Enjoy 300 SG credits. 9. Crews are excellent and helpful. Recommended: Yes Read Less
Sail Date May 2013
Virgo is a good cruise ship, diverse cross section of travellers good selection of food. Cabins were smaller than we had experienced previously (ie on Princess), but OK. Rooms could be noisy as walls are not that sound proof and the ... Read More
Virgo is a good cruise ship, diverse cross section of travellers good selection of food. Cabins were smaller than we had experienced previously (ie on Princess), but OK. Rooms could be noisy as walls are not that sound proof and the cruise caters for families ie noisy kids. Good range of restaurants, and ate at most of the 'free' restaurants and the ones where you pay additional. We ate at the Italian restaurant 'Palazzo', the web site advises of additional charge, its more like a full price for the meal, our bill for 8 with wine (2 bottles of low priced wine) was S$800 plus, great meal but pricy. The Japanese restaurant (Samurai) was also very good. Bars and bar staff very good, but drinks are very full price and you have no option, ie basic wines S$35 toS$45 plus a 15% service charge, beer was S$10 plus a stubby or glass, a serious session gets a tad expensive. Very good check in and disembarkation process. Read Less
Sail Date December 2012
First of all, sorry for being late in writing this review. I will not give a review of how was the SSV, it is wonderful..check the star cruise website. Let me share with you my first ever cruise experience. Route:3N ... Read More
First of all, sorry for being late in writing this review. I will not give a review of how was the SSV, it is wonderful..check the star cruise website. Let me share with you my first ever cruise experience. Route:3N Singapore-Penang-Phuket-Singapore cruise on Super Star Virgo (SSV). Cruise style: Family. I went with my wife and my 6 year old son. I am not a drinker nor a gambler. So guys, if you are looking for any feedback on these, sorry. Cabin: Since this was my first ever cruise, I decided to go for the a better cabin and so I chose BA type cabin on deck 11. I chose deck 11 to get nice sea view and also because it's quit. I chose cabin location such that there is no disturbance from the deck above or below. Embarkation: Boarding procedure was smooth, priority given to us since we were balcony class. SSV: -We went on board to the Grand Piazza and were mesmerised with the ambiance - many people of different nationalities, mostly Chinese, free welcome cocktails and mock tails. Staff kept wandering around us to guide us and for taking our bookings for the various paid shows and activities. -We had done some homework on the shore excursions offered (as on website), so we went straightaway to book the shore excursions of our choice before the bookings got full. -We easily managed to find our cabin. After seeing the cabin, we were really happy with our choice. Leaflets of schedule of activities (star navigator) giving all the information of the various programs, timings and locations, and shore excursions were already kept on our bed. We just had to follow this navigator for our choice of programs. So simple! There were plenty of events and activities to keep ourselves busy. In fact we could not get enough time to cover every corner of the ship. -We went for orientation tour of the ship. Very beautiful ship...u can visit the star cruises website to know more about various facilities on board. -I was particularly impressed with the Lido theatre. It was a huge theatre with all the hi-tech sound and lighting effects!. However, sitting arrangement was on first-cum-first basis except for Admiral class guests who had separate sitting arrangements. -My family had a nice leisure time in the Wet n Wild kids' pool and the jacuzzi. -Child care centre has enough to keep the kids busy, it was payable though. -There is also a clinic on board and we used this facility as my wife got sick. -The ship is so stable that we did not even feel that we are on the ship in the middle of the sea. We only felt some vibrations at night due to engines running. Shows: -We saw a few shows (Magic show, Spotlight, Somewhere in Time, Nikita, etc) at the Lido and I was impressed with all of them. I dropped my kid at the Child care centre when we went to watch late night shows. Food and beverages: -We are pure vegetarians, so we had only two choices - the Mediterranean Buffet and the Taj. We mostly dined at the Mediterranean where there was a separate section for vegetarians. The food was quite good. Moreover, we had got a credit limit of 300 SGD per cabin which can be used at the restaurants or for buying eatables or alcoholic drinks. We used or credit mostly for buying mock tails, juices, ice-creams and snacks. Shore excursions: -We went for the city tour on Penang island. Most of it was boring except visit to Thai Buddhist temple and the Khoo dynasty temple. -Visit to Phuket was a memorable experience as we took on the sea for sea canoeing adventure. We were concerned about my 6 year old as he accompanied us for such an adventure we had never done in our life. But in fact he was the one who enjoyed the most. Overall: Our first cruise experience was really great. My family and I would love to go back on board for more fun. I will try to post some photos soon. Read Less
Sail Date July 2012
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