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7 Star Clippers Family Cruise Reviews

Be in no doubt this is a beautiful ship. This was our third voyage with them this year. We did one last year and we have another to come in 2016. On the other hand we may not book any more. Only vague thought seems to have been given ... Read More
Be in no doubt this is a beautiful ship. This was our third voyage with them this year. We did one last year and we have another to come in 2016. On the other hand we may not book any more. Only vague thought seems to have been given to the ports of call on this trip. The Panama Canal was interesting but it went down hill from there. Two Colombian Islands one of which was little more than a shopping centre with a scruffy beach, the cruise director Steffi, announced, with a straight face, that there was a better beach an $80 taxi ride away. You couldn't make it up. Providencia was very pretty but we exhausted it after two hours and most people were back on board very quickly. Grand Cayman , on a Sunday, in the rain (not their fault !!) with NO shops open. I would sooner drink battery acid than do that again. We finished in Cuba. Which is always worth seeing and the Island of Cayo Largo is gorgeous Read Less
Sail Date November 2015
This was our fourth cruise via Star Clippers and a disappointment. Our accommodations were fine and the overall service was great, especially in the dining room. The Hotel Manager (Arnold Deutchl) was exceptionally helpful and competent. ... Read More
This was our fourth cruise via Star Clippers and a disappointment. Our accommodations were fine and the overall service was great, especially in the dining room. The Hotel Manager (Arnold Deutchl) was exceptionally helpful and competent. Unfortunately the Cruise Director (Monica) was only interested in promoting excursions and next year's cruises. She was unwilling or incapable of providing information about the ports of call along the way. As a result, available shore activities had to be scouted out after docking, limiting enjoyment of the ports. Expensive access to low speed internet service made it difficult to research destinations in advance. (The cost and availability of internet access on board is a disgrace in this connected age). The ship Captain was ill most of the time and remained aloof. The Sports Team did very little except conduct morning yoga exercises and mast climbing events. The crew in general was not as friendly and happy as we have experienced in the past. We will avoid this cruise line in the future since the quality of the service has apparently deteriorated. Read Less
Sail Date October 2015
Embarkation was fairly smooth. We managed to get an upgrade to a deluxe cabin, which was lucky as we were late bookers. We found the welcome tedious as the girl repeated everything in four languages. The cabin was fine with a shower ... Read More
Embarkation was fairly smooth. We managed to get an upgrade to a deluxe cabin, which was lucky as we were late bookers. We found the welcome tedious as the girl repeated everything in four languages. The cabin was fine with a shower and a balcony. The steward was good. We met some interesting people from various countries. Most of the excursions we went on were good, particularly the first one in Montenegro, which was a gastronomy trip to a lovely lady's house, where we had a choice of aperitifs, made by her husband. The wine was also produced by him. The lady was a well known cook locally and produced a feast for us to sample the local food. The description said the evening meal time was from 7.30 to 10.30 and to arrive when you want to and sit where you want. However the reality was far from this relaxed attitude. We arrive some time after 8.30 to be greeted by a disgruntled head waiter, telling us off for being late and saying we had to sit in an overspill area with the other sinners!! Breakfast was as bad, we arrived a quarter of an hour before finishing time, as we only wanted cereal and coffee, to be greeted again by this awful man, saying "last in dinner, last in breakfast, WHY???" We have sailed on the QE2, the Canberra and the Norway and never had such rudeness. If late sittings aren't allowed then it should be stated in the brochure or two sittings arranged. Read Less
Sail Date September 2015
A cruise on a sailing cruise ship sounds like unbelievable heaven. Sailing on the Mediterranean, to all the beautiful ports on the French Riviera, sounds wonderful right? Boy was I wrong. First off we got rooms, side by side on the top. ... Read More
A cruise on a sailing cruise ship sounds like unbelievable heaven. Sailing on the Mediterranean, to all the beautiful ports on the French Riviera, sounds wonderful right? Boy was I wrong. First off we got rooms, side by side on the top. Our cabins were the top of the choices we could have. They were very cute and roomy. I went with my 2 daughters. Rather than going on and on about the trip in detail, Ill just write what the disappointments were. 1-The food. It was poor. More like cafeteria food. The omelet bar in the morning was the highlight of all meals. I wasn't the only one who thought this. I had many conversations with at least 15 passengers at tables that agreed. 2- The staff. All except one guy (His name was Michal) were far below average. When I asked a question about the name of a port or how long we were there..it was a shrug, and a simple " I don't know" he was uninterested in me or my question. I was a bother to him just by asking. 2- If I tried to ask a question about how something was cooked, no one had any idea about any of the food. When I pointed out that a vegetarian meal was NOT a vegetarian meal and was flagged as so, because it had crab in it, the food manager replied with a snotty remark " Oh are you going to point out every screw that's not right on the ship?" The others at the table couldn't believe how rude he was. 3- The cruise director was always MIA. She was never able to be found, when we wanted to ask any questions. 4- In the brochure it stated water sports included. But when we got our room fliers delivered, it stated that there was No jet skiing, No water skiing, and there was only 1 Stand up paddle board, and 1 Kayak offered. So we had to wait and take turns. There was only 2 guys dealing with all the water sports and bringing things back and forth from the ship. I believe, they were completely understaffed! 5-No Wifi offered. Period. You have to pay extra. 6- The pictures of my higher priced room, showed a lovely marble bathroom with a Jacuzzi tub. I envisioned taking a Jacuzzi in the evening after a long day at the ports. But much to my surprise, the Jacuzzi didn't work and barely had bubbles coming out. In fact the room needed a face lift badly. Everything seemed old and in need of some kind of repair. 7-Staff, as I stated earlier, there was only one guy that was kind, and nice and helpful. His name was Michal. The massage therapist was also wonderful, well trained and very sweet and professional. That's about it. No one was ever around to help. To get towels, to pick up dishes left by the pool. There was no cocktail waitress to help, and dishes were left sometimes all night long. The pool area was left a mess and at one point, I went around and picked up dirty wet towels and put them into the basket. This was about 7pm. I had glasses and dishes under my chair that were left for over 8 hours. 8- There were no table and chairs set up to sit outside. So if you wanted to sit out and look at the water and have a drink, good luck. No place to sit. 9-There was a bridge tournie. Fun right? Until we all showed up to play and there were no cards!! It seems that no one was prepared at all. If you have a game planned, and you know its coming up, go buy some cards at the next port. 10- At one port, I believe it was Corsica, they wouldn't let the transport boat drop off. So we were in the boat for an hour, roaming around trying to find a place they would allow us to be dropped off. Why wasn't this discussed with them way prior to us landing at that port? Very maddening!! 11- Water bottles would have been a nice touch each day, perhaps offered by staff when the water transport picked us up or dropped us off. It was extremely hot and we were very thirsty. 12- Music. What can I say. They have an organ player. He was ok, but I felt like I was in a bad wedding movie. They should perhaps offer a DJ at night to dance to or listen to? Just an idea. By the pool as well. 13- Towels. Never enough, and always seemed to be a fight for chairs and seats. I saw two angry discussions about who's towel was who's, and someone took someone else's chair. There should be more then enough to go around. But the clean towel ben was always empty. When I went to look for someone to ask for towels, it took a long time just to find someone to bring some! To be totally fair, the ports were lovely. Sailing in the middle of the ocean was wonderful. Waking up to the warm sun and watching a sunrise from the front of the ship, while sipping my coffee, before anyone else was awake yet, was beautiful. My cabin steward was very good, the room was cleaned daily and he made a few towel animals that were left. The chocolates and treat tray was also a plus for my high end room. It was filled daily with new treats. There were 2 channels of music in the room. That was nice, would be nice if there were maybe 1 or 2 more channels. All in all...we made the best of the trip. We laughed about all the mishaps and decided to write a log of all things that we felt could improve. This is the list I wrote in our travel journal. Will I cruised with the Clippers again? No way. Unless I'm given a free cruise, on a new , and improved sip...then I might. Read Less
Sail Date August 2015
As this was our fourth cruise with Star Clippers it would seem obvious we were fans of this line. Unfortunately this latest experience will not encourage us to return. Yes Royal Clipper is starting to show her age but the actual sailing ... Read More
As this was our fourth cruise with Star Clippers it would seem obvious we were fans of this line. Unfortunately this latest experience will not encourage us to return. Yes Royal Clipper is starting to show her age but the actual sailing is still a special event. However with a cruise priced at something around £3000 per head for a grade 2 cabin the overall experience was disappointing. The food and dining room service was still very good as was the cabin stewards attention to detail in the tired cabin but the real problem was the attitude of the senior personnel. From the cruise director, hotel manager, restaurant manager and other ranking officers, passengers were basically ignored or treated as if they were a nuisance for any kind of request or help on different issues which were small but escalated as the cruise progressed. Unable to guarantee a table for our family of 7 people for dinner unless we were first in queue at the start of service. In fact these people were more interested in telling us to observe the rules and their own importance than trying to ensure people were happy. Having taken the trouble to write to Star Clippers - Mr. M. Krafft Owner - to try and explain some of the shortcomings - and without the courtesy of a reply I can only presume the line does not care about return bookings. Great Pity! Read Less
Sail Date August 2015
It was a different way to cruise the Caribbean. Just the sight of all the sails flying above the ship peaked our interest in going on this unique type of vessel. We had cruised about 15 times prior on the typical cruise ships (Carnival, ... Read More
It was a different way to cruise the Caribbean. Just the sight of all the sails flying above the ship peaked our interest in going on this unique type of vessel. We had cruised about 15 times prior on the typical cruise ships (Carnival, Royal Caribbean, Princess) and not-so-typical types of ships (Delta Queen river boat on the Mississippi, river boat for 7 nights on the Amazon, another on the Nile), so we certainly had many points of reference. After reading their brochure and website and many reviews, we were excited and looking forward to sailing on a clipper ship. It promised to visit the smaller ports and towns which were otherwise not accessible to the larger cruise ships. Well, it was a funny outcome in some ways. We were not disappointed, yet we found the trip lacking in many important ways. First the positives: The dinner food was one of the best we had on any trip. It was always delicious. Even the daily soup garnered rave reviews from our two older children (age 15 & 16) who usually do not like too many soups. For breakfast and lunch there were buffets daily. Unfortunately, the breakfast, while consistently good, lacked variety and each day very little was changed, leaving one a bit bored at the end of the week. Ordering for example, an “eggs benedict”, or even a “boiled egg”, was not available and never appeared on the buffet. The ship itself was lovely and majestic when in full sale. The setting of the sails were, in itself, an inspiring event. Rooms were small yet comfortable with enough room for two people to move about without consistently bumping into themselves. The itinerary was great with often two ports per day, so you were always busy. Getting into some smaller ports of call was also something to enjoy. As well, the on-shore excursions were terrific. Note that if you are prone to getting sea-sick, give this one a pass or at the least, use the sea-sick ear tab or Gravol. The smaller size of the ship, when compared to the typical cruise ships, often makes for rocky times while eating dinner or getting to sleep. We all used the tab as insurance and that neutralized the sea’s effects. That being said, it is a great experience to find yourself on such a vessel and really experience what it is like to be at sea. You can let your imagination run wild and pretend, like our toddler son did, that you are on a pirate ship! Now, unfortunately, while the ship was positioned as being a “high-end” cruise with correspondingly high-end service, etc., it failed to measure up in several ways. I am listing them all below because there were many areas which needed improvement. Keep in-mind, while these seem like many points, none-the-less, the trip was enjoyed by all and would still be an experience which would be appreciated by most travellers. 1. You would have expected that on such a small ship, the crew would be extremely friendly, knowledgeable, and helpful. This was definitely not the case. While the crew hands were always smiling, the ship’s mid-level officers, (with the exception of its “hotel manager” and “captain”) were usually without smiles or greetings, and when questioned about some ship timings or activities failed to know the answer (e.g. What are the lunch buffet times? What time do we get in port tomorrow?). Even at the information desk on-board, the junior office could not answer these simple questions. The ships tour director would not often be able to provide information about tours and excursions, or details about debarking. Once our toddler dropped some pasta on the floor en-route to his table. Three crew passed by stepping over the spill without any offer to help, or to clean it up; but instead we did. 2. This trip is really not recommended for young children. Prior to leaving we spoke to the “Star Clipper booking agent” about taking this with our almost 3-year old. She said it was welcomed and, while there would be no child facilities on board, there would be no issues. We were surprised to learn upon arrival that we could not even get a booster seat or high-chair for dining. We spoke to a senior officer about this and were told, “the owner board are old and conservative, and do not like to change things they have been doing for years.” He had offered to go ashore on a previous trip to buy a toddler chair for $40, and was told by the owners, “definitely not because we do not cater to young children”. He admitted they had no interest in targeting a “family” clientele. On that previous trip there were 3 young toddlers. On the positive side they did prepare special meals for our son at dinner … after the third night. 3. While still on the ship situation, this would not be a ship recommended to anyone with a physical disability. The stairs are long, very steep and narrow. There are no elevators. With the frequent rocking, this would make for a dangerous situation for handicapped or frail travellers. 4. While the cabins were cleaned daily, and there was a nightly turn-down service, no cleaning or refreshing was done throughout the day. So, if you came back from a tour in the morning and took a shower, you would be left with damp towels for your pre-dinner shower. The same lack of daily cleaning was evident when we noticed some dirty plates outside someone’s cabin early morning. They stayed there for TWO days. Not what you would consider first-class service. 5. There is an odd practice on this ship which allows crew officers to eat at the same time and place as the clients. Now by itself this would not seem to be a problem if not for the fact we experienced them jumping in-line to get their food, or eating the last portions of some foods, leaving passengers who paid significant amounts lacking their food. When this point was observed frequently, we brought it up to another senior officer who said again it was the policy of the “older owners”. Even the First Mate just shrugged his shoulders and said “that is the way it is on this ship”! 6. The Clipper should introduce a practice of having some food available to its passengers all throughout the day. The current practice is only to have the three meal times and midnight food available. There is also a small snack laid out at 5pm for one hour. That 5pm snack is very small and usually is taken quickly as passengers are hungry by then. So, if you are not there quickly you may find all the food gone and you have to wait until 7:30 for dinner. (This issue is further compounded as crew usually come and get their “snack” as well even though there is usually not enough for the passengers!) Even having some cookies or pound cake laid out in the lounge would work to take the edge of your appetite. 7. The above practice often sees passengers very hungry by the time dinner comes around – which is at 7:30pm. Normally such a late time for dinner is not an issue but given it is somewhat late to eat dinner for many people, the firm should change the policy and begin dinner a bit earlier, say at 6:30pm. Those who wish to eat later can still arrive at 7:30pm. 8. The ship does not have a “wine” package whereby you can buy bottles at a discount if you agree to purchase 8, 9, etc. This is common practice among other cruise ships and one which we find very client focused. Having to pay top dollar for wine with dinner can add up very fast. Similarly, there is not a soft-drink package for teens, and we know how much they can drink pop (at the price charged by the Clipper, that too adds up quickly). 9. When the Ship sails out on the first night, all passengers are invited on deck to see the opening of the sails. This is a great event to see. However, they invite you there to have a glass of champagne to celebrate this event. The word “invite” is misleading as they charge you 10 euros for that glass. It should be free as part of their welcome. 10. While this ship is relatively new, you can see signs that a retrofit is needed. In our washroom much of the marble on the floor has yellowed. Other areas you can see carpet showing wear. It is just starting to look a bid “old”. Perhaps this is intended by the owners to add character. 11. There is a “safety” speech given on the first day. Such a practice is also done on other cruise lines. However, it was longer than should be and was repeated the second evening. The tone was also very condescending as passengers were, for over 5-10 minutes, reminded there was unique plumbing on the ship and only the ship’s toilet paper should go in the toilet otherwise the entire system could block. This point seemed to go on forever on both evenings. Added to the length of this briefing is the fact it was given in three languages (English, German, French) so it took seemingly forever. I believe one such safety briefing to be sufficient. Now, you may think some of these points are too critical or trivial, perhaps so, but we did expect a 5-star trip and we feel we received a 3-star one. If the Star Clipper firm is to measure up to 5-stars, or even 4, none of the above should be evident in our opinion. We had the luck of meeting a couple who had just returned from a similar “sailing ship” with Oceania Cruises. They raved about it, the ship, and crew. Similarly none of our above issues were noticed by them. They did consider it 5-star. We would suggest anyone considering a clipper ship trip to consider that cruise line. We picked Star Clipper above them based on the fact they did take children (Oceania Cruises does not take children but does state that up-front). Little did we know those were just words and did not reflect anything on the ship. Too bad they are missing on a large market of family clients. Overall, let me restate we all had a terrific time for the week and would recommend it to others (and also to consider the other sail line options), however keeping in-mind the above limitations. We heard they are launching a new ship next year. You may be advised to wait for that one.   Read Less
Sail Date December 2014
It was a different way to cruise the Caribbean. Just the sight of all the sails flying above the ship peaked our interest in going on this unique type of vessel. We had cruised about 15 times prior on the typical cruise ships (Carnival, ... Read More
It was a different way to cruise the Caribbean. Just the sight of all the sails flying above the ship peaked our interest in going on this unique type of vessel. We had cruised about 15 times prior on the typical cruise ships (Carnival, Royal Caribbean, Princess) and not-so-typical types of ships (Delta Queen river boat on the Mississippi, river boat for 7 nights on the Amazon, another on the Nile), so we certainly had many points of reference. After reading their brochure and website and many reviews, we were excited and looking forward to sailing on a clipper ship. It promised to visit the smaller ports and towns which were otherwise not accessible to the larger cruise ships. Well, it was a funny outcome in some ways. We were not disappointed, yet we found the trip lacking in many important ways. First the positives: The dinner food was one of the best we had on any trip. It was always delicious. Even the daily soup garnered rave reviews from our two older children (age 15 & 16) who usually do not like too many soups. For breakfast and lunch there were buffets daily. Unfortunately, the breakfast, while consistently good, lacked variety and each day very little was changed, leaving one a bit bored at the end of the week. Ordering for example, an “eggs benedict”, or even a “boiled egg”, was not available and never appeared on the buffet. The ship itself was lovely and majestic when in full sale. The setting of the sails were, in itself, an inspiring event. Rooms were small yet comfortable with enough room for two people to move about without consistently bumping into themselves. The itinerary was great with often two ports per day, so you were always busy. Getting into some smaller ports of call was also something to enjoy. As well, the on-shore excursions were terrific. Note that if you are prone to getting sea-sick, give this one a pass or at the least, use the sea-sick ear tab or Gravol. The smaller size of the ship, when compared to the typical cruise ships, often makes for rocky times while eating dinner or getting to sleep. We all used the tab as insurance and that neutralized the sea’s effects. That being said, it is a great experience to find yourself on such a vessel and really experience what it is like to be at sea. You can let your imagination run wild and pretend, like our toddler son did, that you are on a pirate ship! Now, unfortunately, while the ship was positioned as being a “high-end” cruise with correspondingly high-end service, etc., it failed to measure up in several ways. I am listing them all below because there were many areas which needed improvement. Keep in-mind, while these seem like many points, none-the-less, the trip was enjoyed by all and would still be an experience which would be appreciated by most travellers. 1. You would have expected that on such a small ship, the crew would be extremely friendly, knowledgeable, and helpful. This was definitely not the case. While the crew hands were always smiling, the ship’s mid-level officers, (with the exception of its “hotel manager” and “captain”) were usually without smiles or greetings, and when questioned about some ship timings or activities failed to know the answer (e.g. What are the lunch buffet times? What time do we get in port tomorrow?). Even at the information desk on-board, the junior office could not answer these simple questions. The ships tour director would not often be able to provide information about tours and excursions, or details about debarking. Once our toddler dropped some pasta on the floor en-route to his table. Three crew passed by stepping over the spill without any offer to help, or to clean it up; but instead we did. 2. This trip is really not recommended for young children. Prior to leaving we spoke to the “Star Clipper booking agent” about taking this with our almost 3-year old. She said it was welcomed and, while there would be no child facilities on board, there would be no issues. We were surprised to learn upon arrival that we could not even get a booster seat or high-chair for dining. We spoke to a senior officer about this and were told, “the owner board are old and conservative, and do not like to change things they have been doing for years.” He had offered to go ashore on a previous trip to buy a toddler chair for $40, and was told by the owners, “definitely not because we do not cater to young children”. He admitted they had no interest in targeting a “family” clientele. On that previous trip there were 3 young toddlers. On the positive side they did prepare special meals for our son at dinner … after the third night. 3. While still on the ship situation, this would not be a ship recommended to anyone with a physical disability. The stairs are long, very steep and narrow. There are no elevators. With the frequent rocking, this would make for a dangerous situation for handicapped or frail travellers. 4. While the cabins were cleaned daily, and there was a nightly turn-down service, no cleaning or refreshing was done throughout the day. So, if you came back from a tour in the morning and took a shower, you would be left with damp towels for your pre-dinner shower. The same lack of daily cleaning was evident when we noticed some dirty plates outside someone’s cabin early morning. They stayed there for TWO days. Not what you would consider first-class service. 5. There is an odd practice on this ship which allows crew officers to eat at the same time and place as the clients. Now by itself this would not seem to be a problem if not for the fact we experienced them jumping in-line to get their food, or eating the last portions of some foods, leaving passengers who paid significant amounts lacking their food. When this point was observed frequently, we brought it up to another senior officer who said again it was the policy of the “older owners”. Even the First Mate just shrugged his shoulders and said “that is the way it is on this ship”! 6. The Clipper should introduce a practice of having some food available to its passengers all throughout the day. The current practice is only to have the three meal times and midnight food available. There is also a small snack laid out at 5pm for one hour. That 5pm snack is very small and usually is taken quickly as passengers are hungry by then. So, if you are not there quickly you may find all the food gone and you have to wait until 7:30 for dinner. (This issue is further compounded as crew usually come and get their “snack” as well even though there is usually not enough for the passengers!) Even having some cookies or pound cake laid out in the lounge would work to take the edge of your appetite. 7. The above practice often sees passengers very hungry by the time dinner comes around – which is at 7:30pm. Normally such a late time for dinner is not an issue but given it is somewhat late to eat dinner for many people, the firm should change the policy and begin dinner a bit earlier, say at 6:30pm. Those who wish to eat later can still arrive at 7:30pm. 8. The ship does not have a “wine” package whereby you can buy bottles at a discount if you agree to purchase 8, 9, etc. This is common practice among other cruise ships and one which we find very client focused. Having to pay top dollar for wine with dinner can add up very fast. Similarly, there is not a soft-drink package for teens, and we know how much they can drink pop (at the price charged by the Clipper, that too adds up quickly). 9. When the Ship sails out on the first night, all passengers are invited on deck to see the opening of the sails. This is a great event to see. However, they invite you there to have a glass of champagne to celebrate this event. The word “invite” is misleading as they charge you 10 euros for that glass. It should be free as part of their welcome. 10. While this ship is relatively new, you can see signs that a retrofit is needed. In our washroom much of the marble on the floor has yellowed. Other areas you can see carpet showing wear. It is just starting to look a bid “old”. Perhaps this is intended by the owners to add character. 11. There is a “safety” speech given on the first day. Such a practice is also done on other cruise lines. However, it was longer than should be and was repeated the second evening. The tone was also very condescending as passengers were, for over 5-10 minutes, reminded there was unique plumbing on the ship and only the ship’s toilet paper should go in the toilet otherwise the entire system could block. This point seemed to go on forever on both evenings. Added to the length of this briefing is the fact it was given in three languages (English, German, French) so it took seemingly forever. I believe one such safety briefing to be sufficient. Now, you may think some of these points are too critical or trivial, perhaps so, but we did expect a 5-star trip and we feel we received a 3-star one. If the Star Clipper firm is to measure up to 5-stars, or even 4, none of the above should be evident in our opinion. We had the luck of meeting a couple who had just returned from a similar “sailing ship” with Oceania Cruises. They raved about it, the ship, and crew. Similarly none of our above issues were noticed by them. They did consider it 5-star. We would suggest anyone considering a clipper ship trip to consider that cruise line. We picked Star Clipper above them based on the fact they did take children (Oceania Cruises does not take children but does state that up-front). Little did we know those were just words and did not reflect anything on the ship. Too bad they are missing on a large market of family clients. Overall, let me restate we all had a terrific time for the week and would recommend it to others (and also to consider the other sail line options), however keeping in-mind the above limitations. We heard they are launching a new ship next year. You may be advised to wait for that one.   Read Less
Sail Date December 2014
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