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1 Helpful Vote
Sail Date: March 2019
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the ... Read More
I chose this cruise to get a little bit of sun, rather than sit at home watching the rain. This being my third time on Azura, I thought I knew what to expect. Embarkation went smoothly, and I was in my cabin swiftly. I noticed that the plug in the basin was closed,and I wondered why. It didn't take me long to find the answer. I was on deck fourteen, but when I went to decks six and seven, THE SMELL OF RAW SEWAGE WAS OVERPOWERING !!!. Lots of people were complaining throughout the whole cruise. I spoke to reception desk about this,only to be told that they were aware of this problem, and they were working on it. Previous reviews that I have read have indicated that the problem has been on board the ship for some time. The Captain was never to be seen around the ship,except for photo shoots, nor was the chief Engineer,as I would have approached one of them to ask about the problem, which continued for the entire duration of the cruise.( I later found that the basin was kept plugged to prevent the smell entering my cabin). I dined in the restaurant on only three occasions,as the food was only lukewarm, and on one dinner the ribeye steak was so tough that three members at my table had to send it back. After that I dined at the buffet,where the food was Lukewarm too. The entertainment was mediocre,same old gags from old comedians. On one occasion the show was cancelled because of rough seas. To conclude, six sea days are too much,when the entertainment is poor. However if you like dancing,or quizzes,or overpriced bingo,or old movies then this ones for you. I won't be back on Azura! I have a Cruise booked on Brittania for next year,but I won't be going,unless P&o redress me for the disappointment that I endured on this cruise. Read Less
6 Helpful Votes
Sail Date: March 2019
5th time on the Dream and have watched her deteriate over the years. Staff are lovely, but the food not as good as it used to be. The entertainment not as polished as in the past but the technology is excellent. Our cabin was 5209. It was ... Read More
5th time on the Dream and have watched her deteriate over the years. Staff are lovely, but the food not as good as it used to be. The entertainment not as polished as in the past but the technology is excellent. Our cabin was 5209. It was at the rear (aft). The noise level was horrendous, we seemed to be above the engines and for everyone on the last quarter of this corridor it was the same. It went on all night of course so no sleep! We were like zombies. I recorded it and it sounds like the floor and roof and walls are giving way. A gentleman next to us who had complained numerous times and asked to be moved was told by 2 letters the cabin was adequate. ( he had not only paid a single supplement but also for an outside cabin) the poor guys outlook was into a storage area with gas cylinders up against his window and a grill beyond which made his view so narrow it was a waste of time. He was bery distressed, like us he had been before in October and enjoyed it so much that he booked again. In the past I would have rated this ship and her cruises a 10 but these cabins are only fit for storage. Obviously, the answer is to pay yet another supplement to choose your cabin but again I understand from other passengers these are also limited. A ruined holiday ...we needed another one to get over this ! So mich for loyalty, shame on you TUI/ Marella Read Less
2 Helpful Votes
Sail Date: March 2019
The cruise was taken with friends one of whom was to celebrate their 60th birthday during the 7 day cruise. No problems at airport or transfer but disappointed that on this cruise we had to deal with our own luggage. Slight mix up on ... Read More
The cruise was taken with friends one of whom was to celebrate their 60th birthday during the 7 day cruise. No problems at airport or transfer but disappointed that on this cruise we had to deal with our own luggage. Slight mix up on room allocation due to being given wrong room number belonging to another couple with very similar names. Rectified before boarding boat and luggage arrived at right room. Our outside cabin on level 6 was plenty big enough for two, plenty of storage and kept clean by very attentive crew member. Food: Self service Sirens and Lido were okay, but sometimes over busy. Didn't seem as much choice as previous cruises. Orion waiter service was generally better, although two incidents of less professional service by one waiter who rushed us on Captains night but allowed others different service and then on final night a wine waiter who was busy doing other tasks rather than keeping our glasses full. Food in Mistrals pretty decent apart from Captains night when it was pretty dire. Also ate one night in Mistrals for the birthday celebration meal. Excellent service and good value. We were all inclusive and upgraded our drinks package. We thought this offered us wider variety and good value for money. Bar staff were excellent and only on a couple of times did we experience any delays in being served. All the music entertainment was pretty good. Not all to my individual taste but pretty good all the same. The shows in the Broadway Lounge were really good, including the guest comedian. The ship is old, but clean and well looked after. Sun beds can be difficult to find on sea days. Overall we would go on the Dream again but on a different route. Madeira was superb but the Canaries hold nothing new for use. Read Less
1 Helpful Vote
Sail Date: February 2019
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and ... Read More
We are fairly recent cruisers and wanted a winter sun break and booked this cruise in January on line. The weather was superb and we were told by the crew the best they have had for several years. We flew from East Midlands to Tenerife and arrangements at departure, on arrival, coaching to Santa Cruz and boarding Marella Dream went like clockwork. The ship is old but is modern in appearance with good quality furnishings and the staff very friendly and helpful, nothing was too much trouble from our room steward to the bar and restaurant staff. Corridors and lift space are a little narrow and not as spacious as more modern ships. The variety of lounges and drinking and dining options were first class as was the food and drinks. We like to be on our own for dinner and for six nights we were served by Jennifer and April who looked after us very well. The Marella Dream Show team and their shows in the Broadway Show Lounge were excellent. Some very good singers and dancers however the comedian Alan Wilkins material was older than us and we are in our 70's. The resident band were again very good with such a wide range of music on offer. Our only disappointment was the lack of space for sunbathing when we had such good weather. We were birthed in walking distance of six of the places we visited which is brilliant. There were lots of excursions and trips arranged which people we spoke to enjoyed. Leaving the cruise was also faultless, colour coded luggage and well organised. Our only disappointment was East Midlands Border Control on the return. It took about 30 minutes to process us which is not acceptable. A superb restful and enjoyable cruise. Thank you TUI. Read Less
2 Helpful Votes
Sail Date: January 2019
We decided to shorten the British winter with a cruise to the Canaries . However when boarding the ship we realised just how old and underwhelming she is . The public rooms were fine . The cabin we had on Deck 4 (outside) was dark , and ... Read More
We decided to shorten the British winter with a cruise to the Canaries . However when boarding the ship we realised just how old and underwhelming she is . The public rooms were fine . The cabin we had on Deck 4 (outside) was dark , and the carpets looked dirty . The window was rusty on the inside and looked like it had been glued back in and never been painted for years . Our steward was sometimes available but we never really saw him . We certainly did not have any "towel folding" in our room . The shower had a mind of it's own , either too hot or too cold . The bathroom is old and needs some updating . Food in Sirens was good and plentiful as was the Lido . In the Orion restaurant it was too loud , too jam packed with people and the service was slow . Public area Gents toilets were flooded especially on the Gala night . The ship had a 5 degree list when we had bad weather and large swell . Even though we were told the stabilisers were used , they were not too efficient . The elevators were slow and inefficient . We paid the extra upgrade to the AI which we used mainly in the Coffee lounge . All staff in there were excellent , friendly and polite . Nothing was too much trouble and they were very efficient . Our spirits were lifted when we went in there . On the whole , as experienced cruisers with other cruise lines as well as Marella Discovery 2 in 2017 we were very disappointed with the Marella Dream . To add to our cruise we stayed a week in Tenerife Costa Adeje which was good . Read Less
13 Helpful Votes
Sail Date: January 2019
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather ... Read More
We've been on at least fifteen cruises with a range of companies including RC, P&O, Celebrity X to name but a few but this was our first cruise on the Marella Dream. We chose this cruise as we wanted a week of mild weather without the need for a ten hour flight to the Caribbean so we opted for the colorful canaries and Morocco leaving on January 5th 2019. I have to stay we were slightly apprehensive having read some of the reviews but we were so pleasantly surprised that I feel the need to write a review, something I rarely do. The ship is spotless, the cabins and storage areas are bigger than what you find in most of the larger ships these days. The food is excellent always hot and varied with a choice of restaurants, there's a variety of enjoyable entertainment, something for everyone really. But what stands out more than anything is the excellent staff, nothing is too much trouble, always friendly and smiling. Yes, the ship is not as big or as glamorous as some of the newer ships these days but that said it lacks in nothing, it's absolutely lovely inside and has a homely feel to it which in itself can make all the difference to your holiday. If you're looking for a very nice relaxing cruise where you'll get excellent value for your money, do consider the Marella Dream, you wont be disappointed! However if you want the whistles and bells that come with the larger new ships and are happy to pay much more for that, the Marella Dream may not be for you, look elsewhere. Read Less
5 Helpful Votes
Sail Date: April 2018
My friend and I have just returned from the Marella Dream 'Colourful Coasts' cruise. We enjoyed every minute of our trip. For an older ship she is still in great condition inside, our cabin was spotless and well maintained on ... Read More
My friend and I have just returned from the Marella Dream 'Colourful Coasts' cruise. We enjoyed every minute of our trip. For an older ship she is still in great condition inside, our cabin was spotless and well maintained on a daily basis. We ate in the Orion restaurant every night and we can't fault the food or staff. A good choice of menu and excellent wine waiters! We enjoyed every night in the Broadway theatre, the Dream cast do a fab job and they work hard to provide a good night of entertainment. We also enjoyed listening to the accoustic duo in Tides lounge. All the staff in and around the ship were very nice and accommodating. . We did an excursion in every port we visited. The shore excursions we booked through the ship all went according to plan. We had a fabulous 7 night cruise aboard this ship and we are looking to book another Marella cruise for next spring!! Read Less
1 Helpful Vote
Sail Date: March 2018
We chose this cruise because it gave us some spring sunshine, some reviews seems doubtful however because it was so reasonably priced and available went for it. We were not disappointed in the least. Yes the ship is dated, but it was ... Read More
We chose this cruise because it gave us some spring sunshine, some reviews seems doubtful however because it was so reasonably priced and available went for it. We were not disappointed in the least. Yes the ship is dated, but it was spotlessly clean, the staff were friendly and could not do enough for you. The shows in the evening and the bar entertainment was superb. The bar prices were very reasonable as we did not have the all inclusive option. The food was plentiful - varied and hot. The shoe excursions were very good and reasonably priced we enjoyed what we did. The cabin was spotless and the cabin steward was very attentive, the cabin cleaned twice daily, towels changed and bed turned back. Cabin no: 5090 was an outside cabin with a large window and very quiet . Have done two other more expensive cruises but would definitely sail again on this ship. The only criticism being the WIFI was expensive and though this should be freely available and the swimming pools were too cold to swim in. There were plenty of sunbeds available. Read Less
4 Helpful Votes
Sail Date: March 2018
We read the reviews after booking so were a bit worried about what we would experience. We needn't have worried. We had an outside plus cabin on deck 6. which was quite spacious. The cabin boy was very nice and all the staff were very ... Read More
We read the reviews after booking so were a bit worried about what we would experience. We needn't have worried. We had an outside plus cabin on deck 6. which was quite spacious. The cabin boy was very nice and all the staff were very friendly. There are lots of places to eat. We ate in "The Sarens" for breakfast and "Orion"where you are waited on for dinner in the evening. Food is available all day. There is entertainment in most of the bars in the evening. We enjoyed "Music Wave" We didn't join the shore excursions. Other passengers enjoyed them. If you want to go to The Botanical Gardens in Funchal we went on a service bus from near the cable car. Number 31 or 31A takes you right outside. It cost just 2 Euros each. We had a taxi back and negotiated 8 Euros The cable car is expensive and we saw long queues. Read Less
1 Helpful Vote
Sail Date: March 2018
Chose this cruise as part of a cruise and stay holiday.Reviews were mixed but we took a chance as we’d been on 3 Thomson cruises before, although the last one was 10 years ago. What a mistake. The Lido buffet restaurant was awful, horrid ... Read More
Chose this cruise as part of a cruise and stay holiday.Reviews were mixed but we took a chance as we’d been on 3 Thomson cruises before, although the last one was 10 years ago. What a mistake. The Lido buffet restaurant was awful, horrid seating, massive queues and mediocre food. The Sirens was a lot better for breakfast and lunch. The Orion was no bad for dinner, but I wouldn’t call the food cruise standard as I know it. Nice large cabin, lovely theatre and good entertainment. Deck 8 laid out nicely, but not many quiet places. Far too many smoking areas. This ship is ideal for smokers and young families, but not for us. TUI is definitely the bottom end of the market. It’s a shame as our previous cruises with the Thomson line were very good and we have some lovely memories of them. We will not return. Read Less

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