We have not even sailed yet and I am so frustrated I want to leave. Every restaurant is booked. Here’s the big kicker: I PAID for two alcohol packages and a juice package. I have proof that I paid for it. They don’t show it and because they don’t see it they are not honoring my proof. I am now expected to pay for the packages twice!!! Never again will I book with Royal Caribbean! Only after they ...
My cruise on Explorer of the Seas on April 30, 2022 was without a doubt the worst cruise experience I have ever endured, and I have been cruising for over 30 years and I have never experienced anything quite like it. The lack of staff and poor training of the existing staff was very apparent.
I was not listed for Early Dining at 5:30 as I requested and was granted during the booking ...
This was DH and I first cruise post-restart and we were ecstatic to be back onboard a ship. The Explorer was in great condition considering her age. We did the Royal Up program and went from an inside cabin on deck 8 to Panoramic Ocean View on deck 12. We absolutely loved our cabin. We overlooked the peek-a-boo bridge and had floor to ceiling windows. Entertainment was a bit lacking, but we had ...
We want to keep this short:
Staff is still an 8 out of 10. Thank you, Celebrity Cruises.
We have now decided to not book Celebrity again due to one big problem and a few small.
The big problem is the food. Main Dining Room was so bad on 6 out of 12 nights. The other nights were - let's say okay.
Nothing compares to years ago. It's just sad and bad.
Further problems included ...
We chose this cruise based on the ship and the length of time for the trip which was 12 nights. There were many good things about this adventure such as the solarium and the service…the staff really works hard to keep everyone happy. We ate at 2 specialty restaurants called Tuscan and Murano and the food and service was excellent…there were 4 in our group and we all felt the meal at Murano was the ...
This was our 23 Carnival cruise and was extremely disappointed. Upon our first use of shower the bathroom flooded. The first meal staff was scraping and stacking our plates at our table as we ate desert. We were served raw and I mean raw meat twice on lido. The eggs looked like soup. Everything was Luke warm at best many items have been removed. Only half the buffet was open on a full ship. ...
Crew was outstanding and tried very hard to be accommodating. Many of staff in windjammer and dining rooms were very helpful and attentive. However, feel that upper management made terrible choices as regards food choices and it felt like RCI didn't care that there was essentially no food option for lunch after 3pm or after 8pm other than park cafe. RCI should be embarrassed to call that an ...
Explorer of the Seas 17 April 2022 sailing. Masks were optional ... YEAH ! This was our 8th cruise on RCCL. SJU-St. Maarten- Sea Day-Aruba-Curacao-Bonaire-Sea Day-SJU. My initial impression is that RCCL - Explorer of the Seas is saving money in the wrong places. RCCL post-COVID is not equal to RCCL pre-COVID. Staff seemed over-worked and stressed and the boat was only 75% full. Food in ...
We chose this cruise because it was school vacation week and we wanted to take a cruise longer than a week. The ship itself was very clean and the staff were exceptional. The decor is a bit outdated, felt like a casino in the mid west. The outdoor pool is small. The deck layout around it very crowded. The solarium pool is also small. The activities on board were geared for an older crowd. The ...
We were being very careful on the cruise only eating at chops 5 nights and main dining 3 times at 2 top tables. Only took 3 excursions with 1 to beach and 2 on crowded buses with only Royal passengers. Got off ship and immediately got sick with Covid and to go into hospital for 2 days.
Called Royal to complain but they were not interested in hearing our complaints. So reported event to ...