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5 South Pacific Holiday Cruise Reviews

Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 ... Read More
Firstly a bit about us: we are 45 (husband and wife) who loves to travel and cruise, we are not hard to please people, we like the beach, we like to drink a little, we normally cruise as a couple but sometimes we cruise as a family (with 2 kids currently 19 and 21) and sometimes with our friends. We live in Australia but we were born in Portugal and Brazil. This was our 7th cruise. We booked this cruise 10 days before departure, it was a last minute decision we booked the last cabin available being an inside cabin (1055 level 10) and we paid AUD$5,900.00 for it. I have heard hat Celebrity was on the same level as Princess Cruises (we cruised with Diamond Princess and we really liked the ship and the service) and a level higher than Royal Caribbean (we did Radiance, Rhapsody and Voyager) so I was expecting a beautiful ship,with great amenities and outstanding service. It was a Christmas, new years and my husband birthday. Because we are Paltinun level on RC (almost emerald) we had the "Select" tier on Celebrity. Upon arrival, around 3pm, we boarded without any delays or queues, as almost everyone were already in the ship. We went direct to our room. The room was a good size, and good set up, the only improvement would be a nice picture frame or a mirror on the wall opposite the door to give some focal point as one opens the door. The shower whithout the curtains was a big relief, and the best bathroom i've had on a cruise. The only thing we found on our room was a print out with some "special events" for the select members. On the day of those events no invitation was sent to the room so its easy to forget and miss those events. My husbands birthday was during our cruise and nothing was said or given, not even a card saying happy birthday, not a cake or no one wine him a happy birthday. Very disappointing. The ship was on its full capacity, and we noticed it on the pools, and during lunch and breakfast. Breakfast closes at 10am and with only 2 hours to serve breakfast for over 3,000 it was a dogs breakfast, queue for bread, queue for eggs, queue for everything. Same history for lunch. The food was not presented in a nice way, it was like they were feeding the army, bland food and not very nice to look at, no decorations. The hours of service should be increased when the ship is full to accommodate and serve everyone in a nice manner. The lunch was supposed to end at 2.30pm but they start removing the trays around 2.10pm and all is removed but the pasta and pizza only after that. We tried the main dinning room for two nights but the food was not special, and we decided to have dinner at the buffet. The seating area isn't big enough to accommodate all guests during meal time. The only time one could use the buffet wihitout having to fight or queue for food was at dinner time when most guests where at the min dining room. The entertainment was a hit and miss, and we did walk out on few show and didn't turned up for others. With only 3 swimming pools, one indoors for the oldies. And 2 outside with the children taking over was not possible to use it at all. One of those outside pools should be for adults only and the other for the kids. There isn't many activities happening and after 11pm the only option is to go to bed, because there isn't anything to do. The ship is okay and being a new ship to should be stunning. The excursions where very overpriced. The Captain was the best thing on the ship, Captain Tesos is a people person and e is always around the ship and happy to have a chat and take photos. I wouldn't cruise with celebrity again based on my experience. Read Less
Sail Date December 2016
I have just returned from a Christmas cruise on Voyager of the Seas to the South Pacific To say it was a disappointment is putting it mildly. The food in the main restaurant was of such poor standard that most people opted for the ... Read More
I have just returned from a Christmas cruise on Voyager of the Seas to the South Pacific To say it was a disappointment is putting it mildly. The food in the main restaurant was of such poor standard that most people opted for the Windjammer buffet (half of the seating was closed off nearly every day) and was closed from 3pm to 6.30pm. The menu hardly changed for the whole cruise and there was no special menu for Christmas day at all. Breakfast was always the same. The temperature of the hot dishes was nearly cold most of the time. The queue for espresso coffee (to be paid for) meant a wait of over half an hour sometimes. There was no provision for specialty morning or afternoon tea. The lifeboat muster on the embarkation day was a laugh. The crew checked the cabin off but did not cross off the number of guests in each cabin. Hopefully in the event of a real disaster the system would have improved. This is my eleventh cruise and the first with Royal Caribbean and will be the last with them. Embarkation procedure worked efficiently probably because of the online checkin. Debarkation was efficient, probably because everyone was anxious to get off this ship. Read Less
Sail Date December 2014
Just got back from New Years eve cruise. Here is the high (sic low) lights of the 14 days. Before embarkation you are issued with a cruisecard - it is your onboard credit/ security card. Upon entry stood in a cue for over 20 minutes only ... Read More
Just got back from New Years eve cruise. Here is the high (sic low) lights of the 14 days. Before embarkation you are issued with a cruisecard - it is your onboard credit/ security card. Upon entry stood in a cue for over 20 minutes only to find out this was to have a hole punched in the card - great 1st impression. Hey - puch a hole in the card before you issue it!!!! Then into another cue to be stung $8 for a lanyard to hang this card from your neck. 50 cent lanyard for $8. The Moral - bring your own lanyard and avoid any cues unless you know EXACTLY what the cue is for as the crew won't tell you and often its to up sell you. This is the 1st of many up-sell episodes onboard. Ships itinerary was changed due to cyclone- no one can help that - but this throws out all the booked shore excursions. Ship avoids telling passengers to last minute that the excursion they have booked is now "altered" to offer less excursion but same price and if you don't realise this 48hr beforehand they won't let you cancel. they knew upto 10 days beforehand that a lot of the shore excursions would deliver less than that was advertised due to dates and times changing but made no attempt to contact passengers in enough time to allow them to cancel or change. I found out that some of the experienced passengers knew this would occur and cancelled, then the ship sold this spot to another less suspecting passenger who was wait listed for the same excursion. As we found out the ships excursion fee was upto double what is normally charged for the same excursion if booked off the ship. So much for group discount. Absolute RIPOFF. Do your own research beforehand. Ship is overpriced and deceitful. Do NOT, repeat DO NOT book another excursion via the ship. No dryers to dry clothes. Tip - they will offer complimentary drying of your clothes but only if you complain. Tip - to get anything fixed or done - you have to complain. They will not proactively inform you of what you can do. Makes for a great, relaxing holiday when you have to whinge all the time simply to get something that you have already paid for. Cocktails are $11 for a glass of ice and some cocktail if you are lucky - maybe 3 mouthfuls per glass. bottled water $5. Softdrinks (cans) $2.50. Buy a sticker that gives you unlimited soft drinks (post mix) its worth it if there are more than 2 kids. Ship was affected by vomit and diaohhea bug - quarritined people made to stay in cabins and all self service aspects stopped( ie food and drink etc), ie staff served you which delayed service immensely. You often had finished your meal before your drink order was taken. No cold water in the health spa or gym to stop bugs spreading and tap water on ship runs warm. Takes some water bottles and refrigerate them at night (that is - if your fridge works). If you enjoy a nice coffee - don't go on this ship. Coffee card is $35 for 10 brews. This was the second most common complaint I heard after the shore excurion rip offs. If you can take your own coffee you might be able to get one of the crew to brew it - good luck as they are programmed robots who simply follow procedure. Gym has limited equipment but adequate. Health spa is nice but over priced - check what discount they will offer if you book multiple sessions. Take an umbrella and some rain gear for going ashore. At Isle of pines the cue to return to the main ship was over 90 minutes long- standing there in high humidity, rain and heat without shelter - tragically poor organisation and no communication. Just great if you have kids or are elderly. They don't tell you where toilets are etc on the shore excursions. THe offered lunch on one excursions was a pack of arnotts biscuits - "only take one please" and a bottle of water = A$80 - BARGIN Take a power board as limited power points in cabins to charge all items we use these days. INternet $65 per 100min or $0.75 per minute and slow speed so avoid skype etc. In short - don't go. Read Less
Sail Date December 2012
This ship is dark,dreary and past its use by date. Service was shocking;we had problems oredering wine with our meals,wine turning up after meal was completed for 3 nights running,waiter seemed suprised when we asked for the wine to be ... Read More
This ship is dark,dreary and past its use by date. Service was shocking;we had problems oredering wine with our meals,wine turning up after meal was completed for 3 nights running,waiter seemed suprised when we asked for the wine to be served before the start of meal.On ordering a bottle of sparkling wine waiter appeared with 1 sherry glass and 1 wine glass !! Dirty glasses were placed on our table,and left for the duration of our meal,despite asking waiter to get rid of them,these were NOT our glasses.Open sitting dinner does not work;despite going to the inconvenience of booking a table we still had to wait.We were also shocked at poor dress standards of other diners,it is not polite to wear baseball hats at the table,nor wear boardies or thongs! 5 days passed before we were approached by a waiter out on the decks,same poor service in Charlies cafe.Waiters walked round in a dream and would not give eye contact. Why does the music have to be so loud out on Lido deck?Why do we have to put up with music videos going on the screen all day long?Surely the staff could see the mass exodus when dreadful Rap,Hip Hop music was put on.If we were at a resort we would NOT want a large screen flickering all day long,KEEP the screen for night time,movies under the stars....do not inflict it on passengers. P&O you lost a lot of money from wine,beer,cocktails and coffees sales due to poor waiting staff. We also did not appreciate the very loud music from the Lido,we could actually hear it in our cabin on deck 10.The balcony was virtually unusable due to outward opening door,also the stench of cigarette smoke wafting up from deck 7 and down from deck 12,we had asked for non smoking,we should have been told smoking was on the starboard side. We spent $9.000 dollars on this cruise,and feel very cheated on our experience. Read Less
Sail Date October 2011
Having been on cruise in past on Royal Carribean the thought that P & O were bringing a "MEGA" to NZ was exciting so we booked not long after the cruise itinerary came out in 2009 for Jan 11 cruise. We booked top suite on top ... Read More
Having been on cruise in past on Royal Carribean the thought that P & O were bringing a "MEGA" to NZ was exciting so we booked not long after the cruise itinerary came out in 2009 for Jan 11 cruise. We booked top suite on top deck. The build up to our first ever Pacific cruise was huge and we counted the days after a long unpleasant 2010 year to board the ship on Jan 9th 2011 to sail away to paradise. Pleasantly surprised by our suite and even more so by the room steward we had Jheffery (yes that is how it is spelt) settled in for ten nights of bliss!. The weather for first few days was ok but surely hot enough and good for sunbathing on the deck, sipping cocktails, swimming etc . Day three was the hottest by far and so simply melted all day on the top deck. We were advised that day that our first stop at Mystery Island was cancelled as a tropical depression over Vanuatu had turned to cyclone and therefore unsafe for us to make land there. Then HELL broke loose , woken in middle of night in massive (confirmed up to ten metre) seas, cupboards slamming, fell out of bed, things falling from shelves, kids very frightened after realising that the ride was not going to stop and there was nowhere to go even if you could try and walk around. The ship pounded into the huge seas and slamming down into the bow and completely shuddering all night long....... we are boat people but honestly felt extremely helpless waiting for the call to muster stations which thank god didn't eventuate. The ship the next morning was of course like a ghost ship, sick bags everywhere, restaurants empty and so fourth.. the weather continued to to be foul and rough. We limped into Port Vila which itself was trashed from the cyclone, there we sat. The damage to the ship was evident, large gashes bow and stern, photo's of this saw you marched off by security smartly! Captain announced that the itinerary was cancelled and we would be heading four days at sea home to get there for the correct arrival time to begin the next cruise. Saturday morning after requesting to know what the weather was expected to do we find out that people have been leaving the ship to fly home the day before and several were sitting awaiting to leave with their suitcases as we enquired at reception. Despite demanding to talk to someone who actually knew about what was happening they refused to do that in reception instead promised to call us in our suite - obviously the topic was delicate for them. They called us within the hour to advise the trip back was expected to be the same possibly worse... the receptionist then joked "can I come with you when you leave"... interesting comment? Anyway straight away we booked flights to leave the ship the cost of which had shot through the roof over night due to heavy demand for people wanting to leave the ship. Leaving the ship was awful, we passed families, mothers, older people, many of whom were in tears as they couldn't afford the flights out and therefore had to stay on the ship for the unknown journey home. Our kids were relieved as were we to get out of the hell situation.. by this stage the ships pools were not functioning, the entertainment schedule had run out of steam and shrunk to a couple of things per days rather than the full schedule we were used to , the captain had all but stopped communications with passengers and generally staff on board had lost all interest, were tired and in need of good rest! WE understand P & O cant help the weather and accept that BUT what we cant accept is the complete lack of communication from the bridge so we set out to ask P & O the following: - could the captain perhaps have even asked if all passengers were okay the next day, made effort to provide some sort of goodwill like free doctor check for those in need, free internet to keep in touch with loved ones who were worried, free drinks, cabin credits or such like? - not a single mention was made to all passengers of the expected weather on the trip home, we only found out because we demanded to know, - NO mention was made of the further two cyclones headed down the Pacific to NZ, these hit NZ on the Tuesday 18th at midnight just when the ship was expecting to round Cape Reinga for the leg home - WHY.. simply put they needed to be back for the next cruise to depart on Wednesday. - no efforts was made to inform anyone to allay rumours or talk which was rampant on facebook, text and mobile about reports on the cyclone in New Zealand, - the mobile network on the ship was not working for anyone we spoke to , only when we got to Vila did it work hence the panic by relatives at home who couldn't get hold of anyone after hearing about the weather conditions. - not a single apology or contact from P & O on our arrival home to talk about what happened, any offer in relation to the cancellation of the itinerary - instead of a ten days cruise to different places we got a ten days taxi ride to nowhere. - not a mention of the earthquake off the coast of Lifou which we got rung and told about.. this was supposed to be our next stop, when asked at reception they knew nothing of it.. strange? - since contacting P & O we find they aren't that committed to NZ, instead have front ed with a BIG ship, lots of hype and sales activity but if you want any help you must go to Australia who don't give a damn! Port Vila was a shocker! Passengers were basically fed to the wolves (taxi drivers) when you got off the ship, the yelled at you, pulled at your clothes and basically just wanted to rip you off... older couples were prime targets waiting to happen and P & O made not a single show of effort to ensure that people were protected from this shocking display at the port next to the ship .. absolute anarchy to say the least! We are reasonable people, would rather discuss issues and sort out, but if someone puts our kids through hell like this without a single apology or recognition of the fact that they need to look after their customers and communicate then they shouldn't be in the business of tourism. Royal Carribean are coming to the Pacific now, they will have our lifelong business from now on, they have courted us on their ship "Rhapsody of the Seas" that was in Auckland couple of weeks ago and they know how to run a business like this... customers matter! We don't care about the money, we don't want money all we want is recognition and discussion about what happened.. instead we are left completely ripped off to the tune of $12,000 (cruise cost), no holiday and a letter from P & O stating take your problem legal if you wish to pursue. Our request to talk with Anne Sherry the CEO of Carnival Australia has been declined. Travel with them at your own risk, maintenance doesn't appear priority (clearly since the large atrium chandelier fell several stories to the floor some three weeks - clearly weakened by our trip one would imagine.. fortunately no poor sole killed) YOU HAVE BEEN WARNED!!!! Read Less
Sail Date January 2011

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