RC employees are most likely to assure you fall in love with their customer service. You may not love the ship; Enchantment of the Seas but, you'll definitely have the most memorable moments of how each of the staff members are extremely detail oriented & know how to multi task all while catering to your needs & wants. Wahyu was a gem as he remembered my entire family drink orders & personal ...
My husband and I sailed on what we call "the cruise to nowhere", being the 19 March 2024 Brilliance of the Seas "11 day "cruise to the South Pacific from Sydney, Australia
The cruise was meant to head to Lifou, Noumea, Mystery Island, Port Vila and Luganville for 11 days. In the end we only (just) got to Lifou - the other ports were cancelled and the cruise was cut short from 11 days to 8 days ...
The Paul Gauguin is a smaller cruise ship which enables it to go places where the large vessels can't.
Although it is nearly 40 years old a major refurb in 2021 was done well and has since been maintained so the ship overall, cabins and public areas present very well.
The scenery is spectacular particularly viewed from the pool deck with Pina Colada in hand.
Staff are well trained apart ...
Warning, if you are one of the “IheartHAL” clan and constantly excusing any service issues to protect your diminishing loyalty benefits , please don't read on. You wont like it!
Like to share a recent experience on HAL Koningsdam. For balance we are in our early sixties, well travelled and cruised ( 30 plus sailings) but first time on HAL.
We wanted to visit South Pacific and unlike most ...
This 35 day Hawaii/French Polynesia cruise was our longest ever and our 19th cruise overall on many different lines (Carnival, Celebrity, Cunard, NCL, Princess and Royal Caribbean).
We flew from Ontario to San Diego 3 days before the cruise and stayed at the Old Town Inn which was a great location to tour the city. We walked to historic Old Town and took the trolly tour to all the popular ...
This was a fantastic 35 day cruise. Everything was not perfect but nothing in life ever is.
We flew into San Diego a day early and stayed at the Wyndham Bayside hotel that is right across the street from the pier.
The next morning we went right across the street to board the cruise. They were calling 4 and 5 star mariners first. Since we were 4 star we went right in. We had to wait ...
The crew have been handpicked for the ultimate world cruise and it shows. They are bending over backwards to bring unique experiences, cultural shows, destination briefings, etc. The company has created some frustrations through inconsistent policies towards people doing same types of sailings (ex, offering discounts to those paying in advanced but not applying this equally to clients), and on ...
This was the worst travel experience of my life. It was our first time on a cruise and certainly the last with Grand Princess. This cruise is suitable for 60 year olds and above only. The cruise itself is extremely outdated! I wouldn’t even say it could pass as a family cruise. 1 of the 3 stops they made over the 2 weeks was an industrial area. We even did a tour and didn’t even see much at all. ...
The positives:
Wonderfully friendly, nice, helpful crew. My Butler, Van, was as nice as pie- I felt like he was my son- and so funny too! My hair highlights were done and corrected by Maria, in the Salon- and she fixed my color, (which had been ruined in Athens 5 months earlier), which I thought couldn’t be done- just amazing. Unfortunately we both forgot to give me the formulas she used, so I ...
Dear Travelbird22,
Thank you for taking the time to thoughtfully review your experience aboard Serenity.
We are so pleased to hear how you thoroughly enjoyed our exceptional service,...
Positives: (1) we were on board within a half hour of arrival to the the pier. (2) my dh and i won 2 trivia contests which had actual prizes-bottles of champagne (3) the princess app on the phone was easy to navigate. (4) dravuni, fiji cruise port is outstanding and saved this cruise from being a zero.
Negatives: (1) no ac in our cabin for 3 days in the hot south pacific. Impossible to have a ...