My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...
We chose this cruise because of the canal transit and the South American itinerary.
A week or so out there was a change to the itinerary, dropping the first stop in Colombia (Santa Marta), changing Panama City to Colón, and adding an extra day in Lima. I haven't seen an explanation for the change, and while the extra day in Lima instead of Santa Marta was a decent trade, Colón for Panama City ...
The crew were excellent. Most of the entertainment in the theatre were your dancers and singers Most cruise lines are reducing the levels of service and amenities provided. NCL has taken this to the extreme. There are no toiletries; no bath gowns; no chocolate on the pillow at turn-down. In fact they have no turn-down service at all. Dirty towels remain on the floor until the next day (often the ...
Once upon a time…
I have decided to start my review with that sentence because the Crystal Serenity used to be part of a company called Crystal Cruises which was owned by Genting (a Malaysian Company). Crystal cruises ceased operations as a consequence of the financial difficulties from Genting and entered in a process of liquidation in which the ships and assets were sold to different ...
Dear travelberlin,
Thank you for choosing to sail with Crystal and for your lovely review of Serenity. At Crystal, we are pleased to welcome everyone aboard, from solo travelers to families...
The Sapphire Princess is in very good shape for an “older” ship. Sure, there were some stains on carpets and chips on tile, but on a whole I was very impressed. We enjoyed the fact that this Princess ship still maintains a full wide wrap-around Promenade deck (with only the need to go up and down a flight at the bow.)
Embarkation: the worst ever. Princess was not prepared for this, although ...
We chose this world cruise excited to visit some of our bucket list destinations. While visiting Egypt became impossible due to conflict in the region we were still thrilled we would be going to Rhodes. But not to be. More than half the cruise has been made up of sea days with substandard destinations. Food has bern appalling with regular absence of fresh fruit, salad and now no coffee available ...
We are currently on this terrible cruise
Over 500 people on board have signed a petition protesting the way MSC are treating us.
1. So many sea days
Change of itinerary increasing itinerary to an extra 20 sea days, less port times, and no compensation for these changes or refunds of tax and port fees.
As compared to other cruise companies such as Cunard, princess, costa etc who have ...
MSC said the ship was refurbished in 2023 and they must be talking about the exterior of the ship. The public stairs lot dated with the teal and chocolate motif. The cabins are either navy or bordello red. The furniture in the cabin is worn, sun bleached and dated, think 90’s. Dining options are limited. There is the main dining room offering a selection of reoccurring average to say the best ...
We had a wonderful sailing by the Antartic (Paradise Bay/ Elephant Island) The weather was amazing and we could spot lots of Fauna, ranging from penguins at a distance from many many whales Humpback and Blue really, really close. This two days were undoubtedly the highligt of an itinerary that has too many days on sea in a crowded boat that with bad weather turns on a overcrowded Garden café, ...
My husband and I spent Christmas in this amazing ship from Buenos Aires to the Antartica visiting the most beautiful places along the way. From the beginning till the end, it was an amazing experience. The staff was always respectful and resourceful giving their best to ensure their guests were taken care of. The music was unbelievable amazing as well. We are from the island of enchantment and ...