This was our fourth Viking cruise but first expedition with our earlier experiences being river cruises. I would give the river cruises the highest possible rating which might be why this cruise did not live up to our expectations. First, the air transportation provided by Viking was abysmal. The flights involved many seemingly extra connections and in Chile, couples did not get seats next to ...
The pre-planning for this trip was a nightmare. They changed my outbound and return flights 3 times, gave me an 11 hr layover, and then changed my flights the day before I was supposed to leave, so I lost all my seat upgrades; And they refused to accommodate my request for the upgrades on the new flights. They treated me like I was stupid when I asked questions about meeting guides at airports ...
Thank you, Ischills, for sharing your experience with us. Your kind words about our onboard staff, particularly towards the individuals who stood out to you, are truly a testament to their...
We’ve taken 10 cruises, the last five with Viking. We have only taken Viking in the last several years due to their overall excellence. We just returned from the Antarctic Explorer Cruise and this was not what we have come to expect from Viking. Our initial itinerary was change from when we boarded the ship. The six days in Antarctica called for zodiac landings; however, our destinations changed, ...
This is our third Viking cruise. We were very pleased with the first two but a little disappointed this time.
Firstly, it is Antarctica expedition but the ship didn’t even reach the Antarctic circle. Most of the guests would probably not know that. The ship cruises around Antarctic peninsula where it is so close to the Antarctic Circle. It would be much greater psychologically for the guests ...
We appreciate you sharing your experience, Y580818. Thank you for the kind words about our staff and crew, it is truly a testament to their hard work! Although we regret to hear of your...
The price and ship quality were great. The cruise was very well managed and the expeditions (and expedition staff) were stellar. I did have a theft incident onboard from my bags when the ship was loaded and hurtigruten did little to either investigate or follow up on the report. I had 2 crew members tell me about how they were underpaid in a bid to obtain higher tips, but this also left me with ...
This cruise was a repositioning cruise which commenced from New York. We boarded in Rio De Janeiro. Therefore, many of the excursions were not available due to guests boarding in NY (being able to access excursions online much earlier and for kayaks and submarine trips in Antartica) as well as the "class system" perpetuated by Viking. (We booked Nordic Penthouse).
We were due to stay in Port ...
We appreciate you taking the time to detail your experience with us, Greyarea53, as feedback such as this allows us to better understand our guests’ travel preferences. We would welcome the...
this was a once in a lifetime cruise to parts of the Word I doubt I will ever see again.
the Covid situation ruined it if I had known how Hurtigruten were going to react I would not have gone i do feel a waste of time and money. the explanation and communication is very poor , the staff not all were very new and inexperienced.
a main driver for me was the Falklands , we did not get there, ...
I was totally excited to be going on this trip with Ponant to Costa Rica. Afterall great destination, French wine and french food... what is there not to like. Well was I sorely disappointed. The wine was mediocre and limited variety. At dinner many nights there was only one red or one white. The food was good not great(except for the special nights) and some of the meals were downright poor.
I ...
Antarctica was on our bucket list for a long time. This was a beautiful and truly unspoiled nature. We loved Antarctica. The expedition was great but don’t book or plan to book the optional excursions unless you plan to be disappointed. When we made our initial booking we were told we could book the optional excursions until the sailing date. Called 2 weeks later to book and were told had ...
For me it was a once in a life time dream, which was especially dissapointing by the tour operator. I have choosen this tour with Hurtigruten because I made a very good experience on a two day tour in Norway. But as a tour operator for cruises it disappointed me nearly overall. A lot of promised things were not there. For example the underwater views on the big screen inside. There you only could ...