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3 Helpful Votes
Sail Date: August 2016
I'm curious if our Holland America cruise was typical of other cruise lines. I previously sailed Royal Caribbean to Mexico and Carnival to Mexico. The Holland America experience involved a lot of "attitude" beginning ... Read More
I'm curious if our Holland America cruise was typical of other cruise lines. I previously sailed Royal Caribbean to Mexico and Carnival to Mexico. The Holland America experience involved a lot of "attitude" beginning when we went to the wrong deck for dining and were sent down one level and continued through most crew interactions. Example: My husband tried to buy one t-shirt and the sales associate gave him a very hard time and finally told him that "if a person has a chance to get a lottery ticket for buying merchandise, then one is very foolish not to take advantage of that" We each bought a beer and the waiter gave us the very hard sell to buy a bucket (on our final night!) saying we could take it to the room. The massage therapist asked a number of personal questions about my skin care routine and sort of mocked my product choices and regime - totally ruined the experience (this happened while I was naked on the table at the end of the treatment). I don't remember any of this on my other cruises - is this the new normal or is it just the normal for HAL? Read Less
3 Helpful Votes
Sail Date: August 2016
This was a trip that we'd planned to celebrate our 40th anniversary. The last four nights were the cruise from Skagway, Alaska to Vancouver, BC. We'd never been on a cruise before and didn't know what to expect. We were ... Read More
This was a trip that we'd planned to celebrate our 40th anniversary. The last four nights were the cruise from Skagway, Alaska to Vancouver, BC. We'd never been on a cruise before and didn't know what to expect. We were pleasantly surprised with the staff on the Nieuw Amsterdam, they were extremely helpful and pleasant. We got personally acquainted with our cabin attendant "Putu" (I hope I got the spelling of his name correct), and he was very thorough and pleasant. But, he was only one, the entire crew was fantastic and very professional. We attended a couple of shows while on the cruise and they were very entertaining. I would also say we were treated like royalty while on board. Read Less
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 0.0
Dining 4.0 0.0
Entertainment 4.5 0.0
Public Rooms 4.5 0.0
Fitness Recreation 4.0 0.0
Family 4.0 0.0
Shore Excursion 4.0 0.0
Enrichment 4.0 0.0
Service 4.5 0.0
Value For Money 4.0 0.0
Rates 4.0 0.0

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