6 Skagway Holland America Nieuw Amsterdam Cruise Reviews

I chose this cruise because of an awesome presentation by the travel agent. We were told this going to be a real Alaskan adventure and experience, instead we were on a ship full of Vietnamese people and forced to choose from mostly asian ... Read More
I chose this cruise because of an awesome presentation by the travel agent. We were told this going to be a real Alaskan adventure and experience, instead we were on a ship full of Vietnamese people and forced to choose from mostly asian food choices. I didnt pay $9,000.00 for an asian vacation to Alaska. The food lines ran out of popular food choices and we had to choose from some sort of mystery meat? We also bought a drink package and it sometimes took over an hour to get a drink from the bar staff. The only speedy bartender was the guy on the top deck. That guy was at least friendly, the others were rude and slow. The ship was neat and clean but the staff was quite rude. We sat for almost two hours at the Pinnacle Grill, so long that i almost fell asleep waiting for my food. The only good meal we had on the cruise was when we stopped in Ketchikan and went to a fresh seafood house. This experience for the money we paid was so bad, i will most like never take a cruise again.I've filled out multiple post trip surveys since returning and not a single person from Holland America has contacted me. Very disappointing. Read Less
Sail Date August 2019
Holland America's cruise from Skagway to Vancouver was wonderful. That is, if you were healthy enough to enjoy it. Once we were done with the aggressive land travel portion, their bus delivered us and many others to the ship ... Read More
Holland America's cruise from Skagway to Vancouver was wonderful. That is, if you were healthy enough to enjoy it. Once we were done with the aggressive land travel portion, their bus delivered us and many others to the ship coughing, sneezing, congested and worn out. Long land transports were ideal pathogen breeding grounds, and HAL was invisible with any contagion prevention. RCL does a much better job in this regard. Also, stayed in a real dive along the way. If you're lucky enough to be healthy at ship embarkation, you will see some gorgeous scenery, and, hopefully, some wildlife. But, wildlife viewing was sporadic at best. Other aspects of the cruise were about what you'd expect: very attentive service by stewards/waiters, good food (but specialty restaurants had the really good food), good entertainment, some good excursions/some to be avoided. If you can afford it, get a room with a veranda. The extra space and additional viewing area was great for relaxing and taking in the scenery. We had to have the steward fix a squeaky door leading out to the veranda, but he was very accomodating and got it done right away (along with fixing a slow drain in the bathtub). We usually dined with the other people in our 16-person group. The wait staff quickly became familiar with our group. We celebrated a couple of birthdays during the trip, and the staff entertained us with some birthday cakes and renditions of Happy Birthday. Food was good but did not blow us away. The ship was an enjoyable size--not so large that it took a long time to get from one end to the other and not too small as to be lacking in venues. Hot tubs were actually hot and not too crowded. Didn't get a chance to use any of the several pools but those that did looked like they were enjoying it. Overall, we were a little underwhelmed by the land portion of this tour. Didn't see much wildlife, smoke was everywhere due to the forest fires, and we're still trying to get better two weeks later. So, avoid that leg of the tour, stick to the cruise and you'll enjoy it more. Don't bank on Alaska being the "trip of a lifetime". It certainly isn't--especially the way HAL operates. Read Less
Sail Date July 2019
This was our first cruise, and coming off a cruisetour (Y4L) we had four days on the ship. We had an opportunity to upgrade to a Signature Suite from a Veranda and glad we did. This put us in room 6072 in the middle of the ship. We had a ... Read More
This was our first cruise, and coming off a cruisetour (Y4L) we had four days on the ship. We had an opportunity to upgrade to a Signature Suite from a Veranda and glad we did. This put us in room 6072 in the middle of the ship. We had a larger bathroom and room to spread out. The veranda was a wonderful place to view the glaciers on our day in Glacier Bay. We ate at the Lido buffet for breakfast and lunch all days. It was easy to go at any time and there was a huge variety of food choices. I particularly liked the omelet station for breakfast. Easy to be healthy and easy to indulge for all meals. We had dinner at the Dining Room. We had open seating and for 3 of our 4 nights were seated with other people. Again, we found the food to be delicious with plenty of choices. One evening my husband asked for extra steak when he ordered and they were more than happy to oblige. We were there for a Gala Night and we dressed up and enjoyed a special dinner. Service was great. Entertainment on the boat was outstanding. We went to BB Kings every night, the Billboard pianists were fabulous, and we went to an afternoon performance at Lincoln Center Stage. Very talented musicians who worked hard to entertain the crowd. We did not see any of the stage shows in the evening. We were too busy enjoying the music! We also used the health club. Plenty of treadmills, bikes, ergs and machines. Some free weights too. It was not crowded and we were able to use the equipment we wanted. The treadmills were placed at the windows in the bow which my husband enjoyed. I liked working out without looking out to sea so something for everyone. Our third day on the boat we stopped at Ketchican. We planned to hike Deer Mountain at this stop and since the weather was good we stuck with our plan. We grabbed a cab when we came off the ship that took us to the trailhead. Glad we did. It was an uphill walk and the cab knew exactly where we were going. We walked back into town after the hike and had some time to poke into the shops before boarding the ship. By our last day we felt we knew our way around. There is a daily schedule of activities so always something going on if you were looking for something to do. A little sad to say goodbye but the four days on the ship were a great way to relax after the busier pace on land. It was an older crowd for the most part on land and on the ship. We had a couple on their honeymoon on the land tour and there were some young families on the ship. If you are looking for the big shows and non-stop entertainment this might not be your cruise/cruisetour but it was just perfect for us. Already thinking about going back to Alaska! Read Less
Sail Date June 2019
I'm curious if our Holland America cruise was typical of other cruise lines. I previously sailed Royal Caribbean to Mexico and Carnival to Mexico. The Holland America experience involved a lot of "attitude" beginning ... Read More
I'm curious if our Holland America cruise was typical of other cruise lines. I previously sailed Royal Caribbean to Mexico and Carnival to Mexico. The Holland America experience involved a lot of "attitude" beginning when we went to the wrong deck for dining and were sent down one level and continued through most crew interactions. Example: My husband tried to buy one t-shirt and the sales associate gave him a very hard time and finally told him that "if a person has a chance to get a lottery ticket for buying merchandise, then one is very foolish not to take advantage of that" We each bought a beer and the waiter gave us the very hard sell to buy a bucket (on our final night!) saying we could take it to the room. The massage therapist asked a number of personal questions about my skin care routine and sort of mocked my product choices and regime - totally ruined the experience (this happened while I was naked on the table at the end of the treatment). I don't remember any of this on my other cruises - is this the new normal or is it just the normal for HAL? Read Less
Sail Date August 2016
This was a trip that we'd planned to celebrate our 40th anniversary. The last four nights were the cruise from Skagway, Alaska to Vancouver, BC. We'd never been on a cruise before and didn't know what to expect. We were ... Read More
This was a trip that we'd planned to celebrate our 40th anniversary. The last four nights were the cruise from Skagway, Alaska to Vancouver, BC. We'd never been on a cruise before and didn't know what to expect. We were pleasantly surprised with the staff on the Nieuw Amsterdam, they were extremely helpful and pleasant. We got personally acquainted with our cabin attendant "Putu" (I hope I got the spelling of his name correct), and he was very thorough and pleasant. But, he was only one, the entire crew was fantastic and very professional. We attended a couple of shows while on the cruise and they were very entertaining. I would also say we were treated like royalty while on board. Read Less
Sail Date August 2016
Nieuw Amsterdam Ratings
Category Editor Member
Cabins 4.5 4.4
Dining 4.0 4.1
Entertainment 4.5 3.5
Public Rooms 4.5 4.4
Fitness Recreation 4.0 3.9
Family 4.0 3.9
Shore Excursion 4.0 3.7
Enrichment 4.0 3.6
Service 4.5 4.4
Value For Money 4.0 4.0
Rates 4.0 4.1

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