For the first 4 days they were so short staffed that it was buffet only! So sick of eating lukewarm food and mass produced! Then they brought on enough workers to have service, at dinner only! Also all their other boats are fully staffed, heard that from a inside source.
One bartender per bar, when they were open, should have had at least two, long lines. Wine offered? Maybe 8 types, and I can ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hello Shortyman! We appreciate you taking the time to leave us feedback. We are disappointed to hear that you did not enjoy many aspects of the cruise, such as the food, wine, and service. We...
We wanted a cruise close to our home in North Carolina and the Great Rivers of Florida on American Cruise Line fit the bill. We cruised the St Johns, ICW and went to Amelia Island and down to St Augustine. While the American Star is one of ACL older ships it was in grand condition. The crew was one of the best we have encountered. Dining was a great experience, Happy Hour was special and gave us ...
Where to begin. Actually at one star it is overrated and grossly overpriced for what was delivered. The ship is an old rust bucket. The saying you can't make a silk purse out of a sow's ear is a perfect description. Since the cruise up the Hudson is marketed to seniors, American thinks we are too old to use the internet. With that in mind they only provide WiFi if you can position yourself ...
The Columbia/Snake river on The American Pride was truly amazing. We had an incredible crew that took care of us. The speaker, David Miller not only delivered a great lecture on Lewis and Clark expedition, but enhanced our experience by displaying artifacts and foliage of the region. David gave us information about the many locks we went through. Lots of historical facts. Arts and crafts classes ...
Clearly this cruise in the San Juan Islands and Puget Sound was not worth the price.
The ‘ship’ we boarded looked nothing like the website picture in that the actual ship was clearly old and worn out. Rust was evident everywhere. The carpeting on the stairs needed to be thrown out, not just cleaned, it was that dirty and stained. That was the very first thing we noticed as we boarded and then ...
I selected this cruise because the route sounded interesting and it was all I could find last January. BIG MISTAKE !!! This ship reminded me of something you would find plying the Volga River in about 1975. Outdated and never up dated is the name of the cruise. Ship built in 2005 and not maintained very well. The staff for the most part were kids that had no idea what their job was. The food, if ...
We enjoyed enjoyed exploring the Columbia River Gorge. A riverboat is an excellent way to get to see this part of country.
From other passengers that had been on American Cruise Lines I would hear consistently that they had good experiences on some of the companies other trips.
However, anyone booking on this ship should be aware that this a very old and barely maintained boat. The boat is ...
For our first post-COVID adventure, we decided to see more of the USA, and a riverboat cruise down the mighty Mississippi has always sounded alluring. We sailed downstream, from Memphis to New Orleans, on the beautiful and stately American Queen. We spend three nights pre-cruise in Memphis, one of which was included in the cruise fare. The cruise line hotel was The Peabody, "The South's Grand ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi RealJewell! Thank you for your kind words! We are thrilled that you enjoyed sailing with us on the mighty Mississippi. We will be sure to pass all your feedback along and let Jeremiah,...
The boat was dirty. very rarely cleaned by crew, i have photos. food cold and awful
Bars bad and very few
Boat broke and we missed ports
Captain hardly dais a word
two nites the cabin was not cleaned
front desk was useless
we would tell people not to cruise on the boat
there was covid on it and they did not tell us until after the fact
i\I wrote the company and they did not ...
Pre-cruise:
We arrived in Memphis a day before the boat was to depart and stayed at the Riverboat Company hotel, the downtown Sheraton. In spite of having read a few negative reviews, we were well pleased with the hospitality shown us by the staff from our first greeting by the bellmen, front desk staff, early check in provided, service in the restaurant for dinner (on our own), and the comfort ...
Response from BriannaH, Guest Relations @American Queen Voyages
Hi Pamgoes,
Thank you so much for your review. Your thoughtful description is appreciated. It looks like there are a few areas where we missed the mark. We can’t get better without feedback...
Sail Date: December 2019
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