The value of the cruise was good but once onboard the experience is not great. The ship is tired and old , really needs a modern update. MY cabin was in need of updating and cabin staff just seem stressed and miserable. We were allocated a great table at The Oriental but no Sommelier so the poor waiting staff are stressed out trying to get the hot food and cope with taking drinks orders which is ...
everything was great , food, service ,entertainment . embarking azura was very smooth and we were soon onboard. the staff looked after our main luggage from the transfer coach and it duly arrived at our cabin quickly . in the evening we decided to use the anytime dinning option as we wanted a table for two and were looked after by waiters john and arnold who couldn't do enough for us .the food ...
We had previously sailed on Azura in 2010 when she was brand new and after 14 years there was quite a difference in the state of the ship. That said she was clean and the staff were always around cleaning and polishing.
Our cabin was clean and functional although the lack of USB points was an issue as we could only plug our devices in where the kettle was situated above the fridge.
We didn't ...
3 days before we sailed, we were contacted by P&O who advised us that our cabin was no longer available and gave us an ultimatum of a downgrade to inside cabin with a 50% refund or cancel our holiday. We were left with no choice but to accept the downgrade. We booked this cruise in June 23. The ship itself is in a poor state and in desperate need of a refurb. The food was substandard. We we both ...
My husband and I embarked on this cruise, despite a radically changed itinerary, because MSC refused our request for a refund. However, our experience was so awful that we disembarked on day 20 of 85 in Walvis Bay, Namibia, and flew home from there. Better to forfeit the unused cruise fare than to continue to subject ourselves to the cruise line’s utter disdain for passengers and 65 more days of ...
Embarkation superb; atrium pathetically underwhelming; cabin spotless and stewardess excellent; ship tired and has the feel of being past it's sell by date; In-house shows very professional; singers average; comedians pretty dire and smutty (the two go together),and in the main not funny; cost cutting everywhere, flogging you stuff at every opportunity; food average only; tea and coffee dire (not ...
Pros are supposed to go before cons, so I will put the positives first, but please don’t miss the negatives later in this review, because although there were a few redeeming qualities, make no mistake, I would never sail with MSC again.
First positive, all the staff below the managerial level deserve to be commended for being true, if not powerless, delights. We had many wonderful interactions ...
If I could give no stars I would. I joined a world cruise with MSC and have had nothing but frustration and grievances. If you are a parent I highly suggest considering another cruise line. A child was assaulted by an adult passenger and when the parents filed a complaint after bringing him to the medical center, nothing was done but a warning. The baby pool on the cruise was under maintenance ...
We are currently on this terrible cruise
Over 500 people on board have signed a petition protesting the way MSC are treating us.
1. So many sea days
Change of itinerary increasing itinerary to an extra 20 sea days, less port times, and no compensation for these changes or refunds of tax and port fees.
As compared to other cruise companies such as Cunard, princess, costa etc who have ...
MSC said the ship was refurbished in 2023 and they must be talking about the exterior of the ship. The public stairs lot dated with the teal and chocolate motif. The cabins are either navy or bordello red. The furniture in the cabin is worn, sun bleached and dated, think 90’s. Dining options are limited. There is the main dining room offering a selection of reoccurring average to say the best ...