I have cruised over 14 times, first and last time with MSC! Overcrowded, understaffed and dirty. Purchased a drink package, but getting a drink from the bar is a mess. Servers are overwhelmed, waiting 30 minutes, begging a bar tender to fill you order. The food is terrible! I won’t cruise with MSC again. Royal Caribbean is night and day difference and much higher quality! The buffet can’t keep up ...
We are coming to the end of the Gems of the Danube river cruise. It has been absolutely fantastic. We came along to accompany my elderly parents and didn’t really know what to expect. It has far exceeded our expectations and those of my parents too. The ship is beautiful and incredibly well maintained. The staff are absolutely exceptional - this is by far the best customer service we’ve had in a ...
I'll start with the positives, because there aren't many:
+ The cabin was nice (though it should be for the price)
+ The shower worked well
+ Good for teenagers - plenty of activities for them, kid's pool is open til 10pm and they'll love all the frozen pizza (which is all you'll be able to get after 8.30pm).
On to the negatives:
- Food. This was absolutely my biggest issue. The ...
We loved the service, value, organization, energy, food, excursions and our room. There is not one thing I can say that is negative. The entire Avalonian's model is superb in every way! We are already looking to book our next trip! Unlike other boats this one is superior with certain things that you don't realize until you are on the cruise for the first time. Covered decks on top for days you ...
-(EVERYTIME)
-Room services orders takes over an hour+
- Food is horrible barley cooked poor selection of food choices. Food taste like rubber. This should be more focus than anything especially when you go to a cruise over 7 days long!
-Lack of customer services
-Lack of waiters attention in restaurant you pay money. For example Brazilian steak restaurant our waiter so us only once. ...
We chose the cruise because we’ve travelled with NCL several times and we had found the food, service and quality superb. We’d been in the Haven on the Jade and considering it’s an old ship we were so impressed with the service and quality. So we decided as we have toddler, going in the Haven would be a great ease to us. We spent 13k on a 10 day cruise. The itinerary changed multiple times before ...
Hi I have done 10 cruises with other cruise lines but mainly MSC. I had to do this cruise to use up a deposit for a previous cruises cancelled due to COVID. So Celebrity is 5 star well I did not get that feeling at all and the shows by the entertainment crew were not really up to standard. I must add the acrobats and rope work we're good. Food was like any other cruise but the Buffet was ...
This cruise was booked at 2Wks notice, so no prior planning or in depth research on the Cruise Line or the Ship, first time with both.
We had a “Mini-Suite”, really a glorified balcony. Layout, really quirky, as everyone tends to say about the cabin. A real lack of power sockets.. and you have to hunt them down. 2 in the whole cabin area.
Food and staff on the ship, no problem at all, we ...
We had a fabulous cruise but thought we only had 1 tender port...we had 3 and each one was a total disaster. people were lined up for as much as 2 hours waiting for a tender with no communication from the ship. same thing happened on a bus excursion - 2 buses had an accident but no one told the guests so we sat there for 90 minutes waiting.terrible communication definitely need some guest ...
Incredible service and staff, thoughtful excursions, DELICIOUS onboard food. From the second we got on the ship, to the moment we disembarked, we were treated with white glove service from every staff member we encountered. The range of excursion options would fulfill every single desire a person may have, and the organization at each destination was impressive. The food at the buffet was ...