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5 Singapore to World Cruise Reviews

Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 ... Read More
Itinery was part of a bucket list tour and expectations were set high to travel Cunard for the first time. We are platinum NCL travellers (smaller ships) plus experienced P & O and Royal Caribbean passengers having competed over 40 cruises.. We have never experienced such poor standard as our 36 days fromSingaporeto Southampton onQM2 . No management could spare the time to even acknowledge us. Only saw the Captain once at the welcome meeting where he simply smiled for a picture. Understand the not shaking hands but he could have use words to make us feel welcome. We have never been so long on a ship and not had any interaction with Officers. On the few occasions we encountered any officers they failed to even acknowledge our presence. Cunard well published dress code was blatantly ignored and staff failed to do anything about to. One evening I was came face to face with a passenger in hi pyjamas eating a plate of chips entering the theatre. Standard of dress is better maintained on a more casual ship. complaints about failure to maintain standard was not responded to by staff. Why did we bother to bring smart clothes for every evening ? 50% of the men is the theatre didn’t wear a jacket. In all our years cruising we have nevr seen fights over sunbeds until this trip. Policies were not enforced so people were frustrated. Everyone I spoke to was disappointed with the Cunard offer. Never again... any line but Cunard after this over priced cruise where we made the effort but others didn’t bother . The line just wanted to take our money . Read Less
Sail Date April 2018
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was ... Read More
Booked this cruise for two reasons, the itinerary and to see for ourselves if Cunard is what they say they are. The itinerary was great, Cochin excepted but we expected that. We had three complaints about this cruise, first of which was the visas for India. We had no plans to go ashore in Cochin but was told that we must have full tourist visas otherwise we would not be able to embark the ship in Singapore. Due to a lack of time we had no choice other than to use Cunards intermediary CIBT visas, at a significant cost to us. Due to a lack of communication it turned out the visas were not required pre cruise. We watched people board the ship who had no visas. Cunard have since agreed to reimburse us, but only because we complained. If you were on this ship and had a similar experience then complain, they won't contact you! Secondly the stateroom------ We were in 13024 which is a club balcony cabin. The room itself was very nice with a roomy balcony and was well maintained by the steward, thanks Salvi.There is tea making facilities in the room which is always a bonus. Further to the stateroom there is significant vibration most of the time which is apparent to both port and starboard. Theses staterooms were a recent addition made during the last refurbishment. Cunard of course are aware of this and I'm told by a guest services executive that they are looking at ways of factoring it into the brochure stateroom descriptions. Too little to late for us, Cunard got our money, my wife got no decent sleep. As a matter of interest the vibration has nothing to do with sea conditions as it was present when the ship was on its mooring lines. Finally, the food--------I was served raw ( yes you read it right, raw) chicken with bloody juices running from it! As you can imagine there was mayhem, the servers, maitre d, chef and executive chef all arguing amongst themselves as to who was at fault, with fellow diners looking on in disbelief. I left the dining room and went for a meal. The outcome of this was that I was not allowed to make a formal complaint at the pursers desk,I wanted a case number so that I could take the matter up when I got home but was refused and told to drop the matter.I was given a complimentary meal in the Italian specialty restaurant, special it wasn't. Since being home Cunard agree that we have had a shocking experience with the three complaints and have offered us 20% of the cost of the cruise plus reimbursement of the cost of the visas. Is this commensurate with the cruise experience ? The service in the dining room was, we found, fine. The food in general in the dining room was adequate, but no more. A bit hit and miss. The service in the bars was, at times dreadful. Gone are the days of being escorted to seat and waited on for a drink, like it used to be. More often than not I got my own drinks at the bar and carried them back to where we were sitting. Staff work hard enough but there just isn't enough of them. The experience made me that I was at home in my local Wetherspoons. The entertainment for us was a mixed bag with no hint of a wow factor. The two productions shows were very poor and most certainly the entertainment was geared toward classical recitals and ballroom dancers with some jazz thrown in. The resident orchestra was very good as was the dance band. All in all we found the entertainment to be low key and not to our taste. Some of the sea day lectures were good though, as was the planetarium. Shore excursions were robbery but they are everywhere. The price of drinks was also robbery but we have seen worse, can't remember where. In the end we were glad to get home. Would we cruise Cunard again? Highly unlikely. For the life of me I can't see any evidence of a White Star experience, perhaps it's reserved for the grills? As for us we will continue cruising but methinks we will body swerve Cunard in the future. Read Less
Sail Date April 2018
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub ... Read More
Embarkation & disembarkation went smoothly, however the ship was so disappointing. Cunard market the Queen Mary 2 as the Flag Ship of their fleet. It was shabby and showing its age. In the Britannia Restaurant, The Golden Lion Pub and some heavy traffic thoroughfares their were holes in the floor which were carpeted over. If wearing high heels the shoe heel often would bury itself in the hole resulting in either walking out of your shoes or stumbling and almost falling over, surely this is a health & safety issue. The Kings Court Buffet felt grubby, the paint work was worn, marked and old fashion and the tables and chairs were cheap and nasty looking. It was also poorly designed, a long corridor with small eating areas duplicated on the port and starboard side with two self service buffets. After selecting your food the search was then on for a table which involved walking up and down the corridor in search for a table balancing a plate of food. Tea & Coffee was not served at your table as on other cruises we have been on. Again it involved walking back along the corridor to the self service coffee/tea station and retracing your steps to your table, quite often against the flow of the traffic. The food in the Kings Court was the virtually the same as the dinning room but tended to be hotter. In the Restaurants, generally, meals were not delivered on trays to a workstation in order to serve the whole table together. Meals were bought out individually and served, quite often with extraordinarily long delays resulting in guests either waiting for the whole table to received their meal or commencing when they received their meal so it would be hot, either way it didn't create a pleasant dining experience. It is widely expected wine will be more expensive than at home but the mark up was excessive. A cost of $47US was not unusual for a fairly ordinary bottle of wine. We had a Balcony Cabin. The furniture on the balcony was old & chipped, the paint work was patchy and peeling off. The Cabin was kept very clean & tidy by our lovely & cheerful Cabin Steward. The furniture was old and worn, the TV was old fashioned and small and reception and selection of programs poor. The hair dryer was pathetic, about a 1960s vintage, screwed into a draw restricting its use with extreme heat settings. The Cunard dancers and singers didn't seem to put on many shows compared to other cruises and certainly not spectacular or memorable. The comedians, magicians and guest singers were funny, entertaining and enjoyable. The Shore excursions were variable, generally good although a bit pricey. It was noticeable a lot of guest had coughs (dubbed the "Cunard Cough"), also during the cruise a Gastro Virus effected approximately half the guests. Average age of Cruisers about 80. We didn't experience the Speciality Restaurants as they didn't appear to be very special. A first for us, we usually enjoy trying these and have always enjoyed them on previous cruises. We have sailed on the Queen Elizabeth and enjoyed it however we felt so let down we will never sail Cunard again. Read Less
Sail Date April 2016
Quantum of the Seas is so beautifully designed... It needs Management BAD. I love cruising. This was my 42nd cruise. Never before have I had to go to the Diamond Concierge to get soap for the shower. I asked the cabin steward for ... Read More
Quantum of the Seas is so beautifully designed... It needs Management BAD. I love cruising. This was my 42nd cruise. Never before have I had to go to the Diamond Concierge to get soap for the shower. I asked the cabin steward for another bar of soap after four days, and he told me he didn't have any. I asked him what I should do, he replied: "you should use less.." Basically that is the microcosm of the entire trip. Restaurants are truly bad with terrible service. One night (at Silk) I couldn't get ice water. The water was warm, so I asked for ice. The waitress told me she would have to go to far to get it, and couldn't. She left and never came back. No dessert, no coffee... Nothing. The show promised had apparently gotten off the ship prior to my cruise, so there was only fill in entainers. The sole violinist in its place was nice. In all fairness, the Windjammer was excellent. The decor was beautiful. But there were few shore excursions and they clearly had been thrown together and not well done. The six hours to get off the ship and get a cab in Shanghai allowed fellow passengers to vent at the bad service from the cruise. One elderly lady who had been on for three back-to-backs was screaming (every five minutes) how the cruise sucked. Too bad it wasn't entertaining, but instead a loud reminder of how we have to remember to never book this line again. As a Diamond Member for the last decade, it made me sad. Standing in the rain without cover was almost therapeutic in the line of 2500 people. I will remember the beautiful ship, but can never recommend it to anyone ... Not a good experience. Read Less
Sail Date June 2015
As Diamond members who have had numerous cruises with Royal Caribbean, we were anticipating a Quantum cruise to be the best ever. We were greatly disappointed. The staff was poorly trained, with a couple of exceptions (our cabin steward ... Read More
As Diamond members who have had numerous cruises with Royal Caribbean, we were anticipating a Quantum cruise to be the best ever. We were greatly disappointed. The staff was poorly trained, with a couple of exceptions (our cabin steward was excellent) and some were even extremely rude. Especially the woman bartender in the Diamond lounge who insulted some friends who were with us one evening. Except for 2 nights, the entertainment was poor to mediocre. The meals were ok except for one of the restaurants, Jamie Oliver’s, for which we paid extra, and the service and food there was terrible. The ship was attractive enough but when one considers all of the other amenities one should expect on a cruise, this one let us down. BTW, they don't provide shampoo, conditioners, etc. unless you request these, first time we'd experience that on a cruise. The disembarkation in Shanghai was a debacle. We waited in a line for nearly an hour after our number had been called and then when we got to the luggage warehouse, much of the luggage had not arrived and some that had was not organized. The place was a madhouse and no Royal personnel were around to provide any assistance. It took some of our friends traveling with us nearly an hour to locate their luggage. Royal's staff were apparently on board entertaining a number of Chinese dignitaries who were their guests. One of the veteran staff members told us RCC is bringing ships on line faster than they can train personnel. Royal is planning to bring several new ships into service within the next couple of years, however, if they don’t get their act together, they will loose many of their loyal clients, such as ourselves. Read Less
Sail Date June 2015

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